DESIGN AND IMPLEMENTATION OF A COMPUTERIZED HOTEL BILLING SYSTEM

(A CASE STUDY OF HOTEL DORIS DEY)

BY

OSADOLOR ENOMA VIOLET

ESPU/SAS/ND/18/10228

A PROJECT SUBMITTED TO DEPARTMENT OF COMPUTER SCEINCE SCHOOL OF

APPLIED SCIENCE. EDO STATE POLYTECHNIC, USEN

A PROJECT PRESENTED TO THE DEPARTMENT OF COMPUTER SCIENCE, IN

PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE AWARD OF NATIONAL

DIPLOMA (ND) OF EDO STATE POLYTECHNIC, USEN.

JULY, 2021.

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 CERTIFICATION

I hereby certify that this research work was carried out by OSADOLOR ENOMA

VIOLET of the Department of Computer Science, Edo State Polytechnic, Usen, and

approved as adequate in scope and quality for the partial fulfillment of the

requirement for the award of National Diploma (ND) Certificate in Computer

Science under my close guidance and supervision.

Sign……………………………………………… Date…………………………………..

Mr. EDEGBE G. N.
(Project Supervisor)

Sign:…………………………………………. Date:…………………………….
MRS. OGUNWEDE I.
(HOD)

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 APPROVAL

This project, Design and Implementation of a Computerized Hotel Billing System

has been carried out in accordance with the standard required by the department

of computer science, of which is presented by OSADOLOR ENOMA VIOLET with

Reg. No ESP/SAS/COM/18/10228 has been assessed and approved as satisfying

the requirement of the Department of Computer Science, Edo State Polytechnic,

Usen.

Sign:…………………………………………. Date:…………………………….
MR. EDEGBE G. N.
(Project Supervisor)

Sign:…………………………………………. Date:…………………………….
MRS. OGUNWEDE I.
(HOD)

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 DEDICATION

This work is dedicated to God Almighty, the creator of the universe, the fountain

of all knowledge and the source of wisdom.

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 ACKNOWLEDGEMENT

Firstly, my sincere gratitude goes to my wonderful parents, Mr. and Mrs. Osadolor
Ohiegbomwan, My siblings and my wonderful husband, Mr. Mat-Ilekhuoba for
their love and support throughout the years of my studies. Also I wish to
appreciate Comrade I. Lucky for his fatherly role and assistance. I also wish to
acknowledge my friends Blessing, Orobosa, Praise, Happy and all my course mates
in the Department of Computer Science whose names are too numerous to
mention. You all were inspiration to me in one way or the other. I am most
indebted to my Supervisor, Mr. Edegbe G. N. and my lecturers (Mr. Julius izomo,
Mr. Igberase, E. R., Mr. Ihama E. I., Mr. kelvin E. Kenzuwa and Mrs. Helen
Nosakhare.) for guiding me through and effectively supervising this work; and all
the lecturers in the Department for their care and guidance throughout the
period of my studies. Your impartation and mentorship has added much value to
my life. I am the best of myself today, because God has used you all to invest in
my life and others alike. Thank you all for all your love, care and support
rendered to me. God bless you. Amen.

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 ABSTRACT

This work is carried out to identify and discuss the need for a computer system in

hotel business billing system. A hotel business is a hospitality industry which

caters for both leisure and wellbeing of its guest. The duties of hotels are to offer

accommodation to their guest and to render services to them. These services are

usually personal. The focus of this research is to introduce computer in the

allocation of rooms and billing system of a hotel. The result of this work is aimed

at eliminating the tedious work which is associated with making reservations and

keeping account in hotel. It will also save storage system for guests who have

patronized the hotel in the past.

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 TABLE OF CONTENTS

Cover page………………………………………………………………………………………………………..i

Title page…………………………………………………………………………………………………..…….ii

Certification………………………………………………………………………………………………..……iii

Approval page……………………………………………………………………………………………..…..iv

Dedication……………………………………………………………………………………………….……….v

Acknowledgement……………………………………………………………………………………..……vi

Abstract………………………………………………………………………………………………………….vii

Table of contents…………………………………………………………………………………..……….viii

CHAPTER ONE

1.0 INTRODUCTION…………………………………………………………………………………………………………..1

1.1 BACKGROUND TO THE STUDY………………………………………………………………….…………………3

1.2 STATEMENT OF THE RESEARCH PROBLEM……….…………………………………………….……………4

1.3 AIMS AND OBJECTIVES OF THE STUDY………………………………………….………………………..……4

1.4 SIGNIFICANCE OF THE STUDY……………………………………………………………….………………………4

1.5 SCOPE AND LIMITATION OF THE STUDY………………………………………………………………….…..5

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1.6 DEFINITION OF TERMS………………………………………………………………………………….………….….5

CHAPTER TWO
2.0 LITERATURE REVIEW………………………………………………………………………………8
2.1 HOTEL FRONT-OFFICE SYSTEM (HFOS)……………………………………………………………………...8
2.2 COMPUTERIZED RESEVATION SYSTEM (CRS)……………………………………………………………..9
2.3 ICT AND HOSPITALITY BUSINESS PERFORMANCE……………………………………………….………11
2.4 THE COMPUTER AND EFFICIENT SERVICE DELIVERY IN HOTEL BUSINESS……………….….13
2.5 THE HOTEL INDUSTRY AND TECHNOLOGICAL INNOVATIONS…………………....................14
2.6 TYPES OF HOTELS…………………………………………………………………………………………………….16
CHAPTER THREE
3.0 RESEARCH METHODOLOGY……………………………………………………………………………………….18
3.1 REASERCH TECHNIQUES ……………………………………………………………………………………………18
3.2 METHOD OF DATA COLLECTION………………………………………..………………………………..……19
3.3 METHOD OF DATA ANALYSIS……………………………………………………………………………..…..…19
3.4 ANALYSIS OF EXISTING SYSTEM…………………………………………………………………….…………..20
3.5 PROBLEMS OF THE EXISTING SYSTEM……………………………………………………………….……….21
3.6 JUSTIFICATION FOR THE NEW SYSTEM……………………………………………………………….……..22
CHAPTER FOUR
4.1 DESIGN OF A COMPUTERIZED SYSTEM………………………………………………………………………24
4.2 OUTPUT SPECIFICATION AND DESIGN…………………………………………………………………….…25
4.3 INPUT SPECIFICATION AND DESIGN…………………………………………………………………………..26
4.4 FILE DESIGN…………………………………………………………………………………………………………..…..26
4.5 FACTORS TO BE CONSIDERED IN THE DESIGN………………………………………………………..…..27
4.6 PROCEDURE CHART OF FRONT OFFICE SECTION…………………………………………………………28
4.7 IMPLEMENTATION ………………………………………………………………………………………..……………31

4.8 SYSTEM TESTING AND DEBUGGING……………………………………………………………….……………32

CHAPTER FIVE

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5.0 DOCUMENTATION………………………………………………………………………………………….……………33

5.1 LOADING PROCEDURE………………………………………………………………………………………..……….34

5.2 RECOMMENDATIONS…………………………………………………………………………………………………..34

5.3 CONCLUSION………………………………………………………………………………………………………………..35

REFERENCES…………………………………………………………………………………………………………………37

APPENDIX……………………………………………………………………………………………………………………39

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