ADS667/ADM665

UPDATED OCT 2021

UNIVERSITI TEKNOLOGI MARA

FACULTY OF ADMINISTRATIVE SCIENCE & POLICY STUDIES

BACHELOR OF CORPORATE ADMINISTRATION (HONS) / BACHELOR OF ENVIRONMENTAL

ADMNISTRATION (HONS) / BACHELOR OF ADMINISTRATIVE SCIENCE (HONS)
(AM225/ AM226/ AM228)

GUIDELINES FOR PRACTICAL TRAINING REPORT ADS 667/ADM 665 (20%)

1. Students are required to write a report upon completion the the practical training. This is to assess
student Interpersonal Skill. It is measured based on five (5) dimensions which include relationship
management, responsibility, collaboration and cooperation, contribution, and communication.

2. The following provides a brief guide on how the writing of the report can address each dimension of
the assessment:

CRITERIA REPORT WRITING

1. Relationship Management CHAPTER ONE: INTRODUCTION OF THE ORGANIZATION

Ability to describe how the
relationship with teams and
organization is established and
managed.
• Start the report by introducing readers with the background of
the organisation.
• Describe the objectives, policy, mission and vision,
organizational structure, and core business of the
organization.
• Highlight the unit/ department you served during the practical
training period.
• Illustrate how do you establish and manage relationship with
teams and organisation.

(Write within 2-3 pages)

2. Responsibility CHAPTER TWO: PRACTICAL TRAINING EXPERIENCE

Ability to illustrate self-
responsibility at the workplace • Share your practical training experience as follow:
by demonstrating work routine
activities during the internship. i. Summarize responsibility as a trainee during the practical
training period.
3. Collaboration and
Cooperation ii. Describe your experience in dealing with people within or
outside the organization in performing and completing the given
Ability to highlight self-ability to tasks/ activities during the internship.
collaborate and cooperate with
others in completing assigned iii. Write your contribution to the organization.
tasks.
4. Contribution iv. Provide evidence to support your illustration on your practical
training experience (picture during your internship period is
Ability to write important helpful for this, however it is subject to your host consent. Kindly

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contribution to the organization. include the consent in your “Declaration” page).

(Write within 3-5 pages)

5. Communication CHAPTER THREE: PROBLEMS & RECOMMENDATION

Ability to articulate issues and
present solutions.
• Highlight problems/ issues/ challenges/ threats you encounter
during practical training period.
• Propose solution and recommendation to problems you have
highlighted (focus on how to improve the overall practical
training execution and experience
• Use SWOT analysis framework to facilitate the discussion.

(Write within 3-4 pages)

3 The structure of the report should contain the following:

COVER PAGE

DECLARATION

ACKNOWLEDGEMENT

TABLE OF CONTENT

LIST OF TABLES

LIST OF FIGURES

CHAPTER ONE: INTRODUCTION TO THE ORGANIZATION

1.1 Introduction (tells what the chapter is doing/ discussing in a paragraph)

1.2 Organizational Background (write summary of organization history, vision & mission,
organizational chart, core business, and anything relevant).

1.3 Internship at the organization and unit student attached at (illustrate how relationship with
teams and organisation is established).

1.4 Conclusion

CHAPTER TWO: PRACTICAL TRAINING EXPERIENCE

2.1 Introduction (tells what the chapter is doing/ discussing in a paragraph)

2.2 Practical Training Experience at (the organization)

2.2.1 Trainee’s Duties & Responsibilities

• List all /major tasks and activities conducted

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• Discuss how tasks are executed

• Illustrate collaboration & cooperation established in completing the task (eg: with
whom you work with, networking you have established, parties you dealt with)

2.2.2 Exposure Gained & Skills Acquired

• With reference to the discussion on activities you conducted, explain exposure you
gained, and skills acquired.
• Relate the experience and skills required with any conceptual/ theoretical knowledge
learned in the university.

2.2.3 Trainee’s Contribution

• Illustrate your contribution to the organization throughout the internship period.

2.3 Conclusion

CHAPTER THREE: PROBLEMS AND RECOMMENDATION

3.1 Introduction (tells what the chapter is doing/ discussing in a paragraph)

3.2 SWOT Analysis Framework

• Describe this framework & justify how the framework is helpful for you in your
discussion to identify problems/ challenges etc.
• You can also identify the strengths/weaknesses/ opportunities/ threats based on
duties/ responsibilities assigned to you. Examples are as follow:

Strength: Weaknesses:

• Identify your strengths that are • Identify your weaknesses that

helpful/ significant for the success may hinder the success of the
of the internship internship.

• The responsibilities and skills you • The responsibilities that you

feel the most confident about using.
Internal
• These are internal attributes that
factors
will help you perform the tasks.
• Ask yourself what skills do you
possess? What do you perform
well? What do others say are your
strengths?
have no prior experience with
or that concern you.
• These are internal attributes
that may hinder your ability to
perform the required tasks.
• Ask yourself what skills do you
lack? What areas do you need
to improve? What do others
see as your weaknesses?

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Opportunity: Threat:

• These include learning • These are external

opportunities that can help you conditions that could
develop new skills or gain new prevent you from acquiring
experiences. the opportunity.

• They are related to external • Ask yourself what

External conditions that can assist with disadvantages are you
factors your professional development. facing?

• It deals basically with what (Example: Internship

opportunities are open to you. requirement, Situational
Factor (MCO, pandemic
(Example: Govt policy and Covid-19); Work from
support on internship Home Challenge; ODL &
(allowance); university/fac Academic Anxiety etc.)
support; good mentoring; etc.)

3.2.1 Problems

• Based on the above table, summarize major problems student is facing.

• Illustrate how the problem have hindered the success of the internship or posed
challenges to you during the internship.

3.2.2 Recommendation

• With reference to those issues you have highlighted, state/ propose your
recommendation here.

3.5 Conclusion

CONCLUSION

• Summarize overall discussion (from chapter 1-3)

• Reflect what have you learnt, acquired.
• Summarize whether the practical training you have attended have some impacts on your
practical skill, ethics & professionalism, interpersonal skill, and personal skill.

REFERENCES

APPENDIXES

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PRACTICAL TRAINING REPORT FORMAT

A. GENERAL INFORMATION

Final report must be prepared and typed clearly. Writing format must be standardized based on
the given format given.

1. Font type and Size

Use Arial, 11

2. Spacing

Report must be typed in 1.5 spacing. The main section (chapter) must begin on a new page.

3. Reference

Not part of pagination.

All references must be relevant, cited and placed after the final chapter of the report.

Use APA format.

4. Total pages

• Min 10

• Max 15

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APPENDIX
SCOPE OF TASK
To ensure that the training is of benefit, student is advised to make effective use of his/her time in the
organisation. This is especially important as student may be allocated to only one department or
shuffled to different departments for multi-tasking experience. The list below provided an outline of the
areas in which University and Faculty expects practical training to be provided and achieved.
No Section/Task Types of Job (BAS)
1 Services
2 Administration
3 Financial
4 Personnel
5 Meetings
6 Counter services
7 Data processing
8 Marketing
9 Outdoor task
Types of Job (BCA)
• Leave application process
• Retirement process
• Legal procedures relating
to employment matters
• Disciplinary action process
• Promotion process
• Documentation
• Office administration
• File management
• Process flow
• Recording of financial flow
• Budgetary process
• Audit
• Preparation of financial
reports
• Personnel recruitment and
appointment/selection
process
• Personnel interview
• Personnel training and
development
• Preparation before and
during meeting
• Preparation minutes of
meetings
• Correspondence to
convene meetings
• Conduct of meetings
• Ethics of counter services
• Counter administration
• Information technology unit
administration
• Software application
• Client management
• Marketing management
• Advertisement
• Visit to the operational
location
• Visit to the project site
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• Leave application process
• Retirement process
• Legal procedures relating to
employment matters
• Disciplinary action process
• Promotion process
• Documentation
• Office administration
• File management
• Process flow
• Recording of financial flow
• Budgetary process
• Audit
• Preparation of financial
reports
• Personnel recruitment and
appointment/selection
process
• Personnel interview
• Personnel training and
development
• Meetings-preparation for
meetings, duties during and
after meetings
• Companies Commission of
Malaysia (CCM) –
lodgement of documents,
searches
• Preparation of documents
• Stamping
• Commission for Oaths
• Share registration
• Registers
• Ethics of counter services
• Counter administration
• Information technology unit
administration
• Software application
• Client management
• Marketing management
• Advertisement
• Visit to the operational
location
• Visit to the project site
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• Research • Research
• Organisational program • Organisational program
management management
10 Public relation • Organisational PR Events • Organisational PR Events
• Matters relating to protocol • Matters relating to protocol
• Matters relating to public • Matters relating to public
needs needs

Table 1: Example of task related with practical training activities.

*Notes: The list is only a guide. The students may receive a different task during their practical
training. Should this happen they are allowed to modify their scope of task whichever are necessary
and suitable.