NAKIWU VIVIAN

Kira Road, Kampala, Uganda | +256 708714908 | viviannakiwu@gmail.com

The Human Resource

Caramel café & Lounge
Kampala Uganda.

Dear Sir/Madam,

I am writing to express my interest to serve as Waitress at Caramel café & Lounge. As waitress for 4
years of experience in restaurants and cafe, I apply with enthusiasm for this opportunity,

I am currently serving at Ronz café and lounge where we local and exotic foods with drinks in a 100-seat
setting, ensuring exceptional service by creating memorable experiences with cheerfulness, pride, and
passion. Before this, I was a waitress at J & R café and restaurant, where in the dining room and the busy
lounge.

I have outstanding reputation for amazing customer service and for being a dedicated and active listener
who confidently takes on daily challenges with a positive attitude. I have loved every minute of my time
at Ronz Café and lounge and enjoyed the many friendly relationships I developed with our customers.
Where I have been promoted to a role of cashier and supervisor. I am eager to find another stimulating
opportunity with a similarly dynamic restaurant that I can take pride in working for.

I have experience with a variety of software programs, including Point Of Sale (POS), Microsoft Office.
At my current job, I have trained Ten other employees in our (POS) platform, due to my experience and
comfort with the program.

I would love to discuss an opportunity to bring my talents to the organization and contribute to your
organization’s growth. I look forward to your call or email.

Thank you for your time and consideration.

Yours Sincerely,

NAKIWU VIVIAN.
 Curriculum Vitae

CONTACT

NAKIWU VIVIAN
Telephone: +256 708714908 Email: | viviannakiwu@gmail.com

WAITRESS

Am dedicated and focused waitress who excels at prioritizing; completes multiple tasks while maintaining
a calm and welcoming café atmosphere. Graceful and compassionate in greeting and servicing clients;
discreet and effective communicator. Focuses on driving productivity by leveraging strong front waitress
skills while maintaining strong working relationships with all team members and clients.

QUALIFICATIONS AND SKILLIES

 Remarkable Waitress experience in a Work environment
 Sound knowledge of the Café and restaurant industry
 Deep knowledge to cater to various guest needs
 Ability to multitask and accommodate all the needs of the Café
 Active listening skills
 I have excellent verbal communication skills with a good memory and
pay attention to detail.
 customer service skills.
 I accept criticism and work well under pressure
 Am Skilled to provide leadership to the team
 Proficient in working in a demanding environment
 I have the ability to work well with others (Team work) with desire to help people.
 I have experience with a variety of software programs, including Point of Sale (POS),

PROFESSIONAL EXPERIENCE

2018-2019 CONSTRUCTION RECECPTIONIST AT MK CONSTRUCTION LTD

 Greeting visitors and handling enquiries

 Answering the telephone promptly and courteously
 Responding to emails
 Organizing incoming and outgoing post and deliveries
 Carrying out basic clerical duties
  Updating database records
 Booking transport and making travel arrangements
 Maintaining the reception area
 Managing the visitors’ book and distributing security passes
 Providing refreshments
 Organizing meeting rooms
 Dealing with payments and invoices

2019-2020RESTRAUANT AND CAFE WAITRESS AT J AND R CAFE

Key Qualifications & Responsibilities

 Staying attentive to the needs of guests in the dining area

 Delivering food from the kitchen to the guests
 Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
 Greeting guests and taking drink and food orders 
 Following health code standards with regards to the handling of food
 Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-
bussing tables, wiping tables and removing debris and more

2020-TODATE RESTRAUANT AND CAFE WAITRESS AT RONZ CAFÉ AND LOUNGE

Key Qualifications & Responsibilities

 Greeted, seated, and served customers in a section of 9 tables in a high-volume, café and lounge
in Wakiso-Kampala metropolitan. Regular from Monday to Saturday day waiter.
 Served 9 tables per night with 35+ guests at a time. Section turned over an average of 6 times for
180 total guests per night.
 Stocked napkins, tea bags, silverware, and other supplies. Scored 92% or better for side work
performance in quarterly reviews.
 Described specials to guests and answered questions as needed to ensure satisfaction with
selections.
 Followed guidelines for allergy and diet concerns and obeyed food handling safety regulations
and procedures.
 Recommended wines, beers, and specialty cocktails to generate a 30% higher beverage order tab-
per-guest than the restaurant average.

Key Achievements
 Maintained 95% or higher guest service rating for 2 years straight where later promoted
to supervisor at RONZ Café and lounge
 QUALIFICATION

Feb 2004 – 2010 PLE

Jack Standard Day and boarding Primary School
2011 – 2014 O-level UCE ss
The Cranes College Nanguga, Mukono
2015 – 2016 A-level
The Cranes College Nanguga, Mukono

REFEREES

MR. MUGABI INNOCENT | DIRECTOR COMMUNICATIONS | CnH ENDPOINT SOLUTIONS |

+256 700314242 | mugabe42@gmail.com
MR. MULONDO MARVIN | OPERATIONS MANAGER | MK CONSTRUCTION LTD | +256
709687380