Schedules A and B Updated Mike

1.
INCIDENTS & PROBLEM RESOLVED BEYOND STANDARD TAT

B. INCIDENT TICKETS
number short_description cmdb_ci opened_at

INC0132573 zenaap2sp - Task 'UNITAS_VDzenaap2sp 8/6/2021 23:47
INC0134994 UNITAS,Loading upon login, UNITAS - UCAS NEXT GEN (BA 8/11/2021 13:53
INC0136577 Unitas,System down,BR00498UNITAS - UCAS NEXT GEN (BA 8/13/2021 15:00
INC0139242 UNITAS,LOADING UPON LOGIUNITAS - UCAS NEXT GEN (BA 8/18/2021 13:05
INC0140572 UNITAS,UNABLE TO VIEW CLI UNITAS - UCAS NEXT GEN (BA 8/20/2021 13:44
INC0148093 UNITAS,Account opening/ Upda UNITAS - UCAS NEXT GEN (BA 9/3/2021 12:18
INC0149710 Filing_Debit MC Unable to ActCardholder System (CORTEX) 9/7/2021 11:05
INC0156437 Unitas,Specific RM Number c UNITAS - UCAS NEXT GEN (BA 9/20/2021 10:32
INC0160720 Unitas,No customer name on UNITAS
p - UCAS NEXT GEN (BA 9/27/2021 15:46
INC0160702 UNITAS,Unable to add Accou UCAS NEXT GEN (UNITAS) Proj 9/27/2021 15:37
INC0160478 Unitas,Unable to open accou UNITAS - UCAS NEXT GEN (BA 9/27/2021 12:41
INC0173985 Unitas,Service not available,S unitasdb1sp 10/18/2021 11:21
INC0180694 EMV,Error in creation,BR0041Software Define Network 10/27/2021 19:48
INC0181284 RM,RECORD OF PRIMARY HASRelationship Management (R 10/28/2021 13:55
INC0181200 Unitas, card with this primar UNITAS - UCAS NEXT GEN (BA 10/28/2021 12:43
INC0243978 UNITAS,Create CIS Extension unitasdb1sp 2/24/2022 13:42
INC0248681 UNITAS_UNITASAPP2SP_checunitasapp2sp 3/5/2022 14:29
INC0261581 ePayroll Accounts cannot be Software Distribution and M 3/28/2022 14:08
INC0281312 UNITAS,Cannot unlink secondUNITAS - UCAS NEXT GEN (BA 5/5/2022 16:11
INC0286386 Unitas,Server error,BPIHO UNITAS - UCAS NEXT GEN (BA 5/17/2022 12:41
INC0305216 UNITAS - Users are encounterUNITAS - UCAS NEXT GEN (BA 6/20/2022 13:21
INC0310431 Unitas,Something went wron UNITAS - UCAS NEXT GEN (BA 6/29/2022 10:15
INC0320670 Unitas, ERROR 07/18 HOST T UNITASWB7SU 7/18/2022 23:45
INC0324706 ERROR ENCOUNTER AT UNITAunitasdb1sp 7/25/2022 16:51
INC0334754 UNITAS,payroll account in un UNITAS - UCAS NEXT GEN (BA 8/11/2022 18:33
INC0335466 UNITAS - Unable to open an aUNITAS - UCAS NEXT GEN (BA 8/13/2022 8:01
INC0338425 zenaap2sp - Task
Unitas,Branch 'UNITAS_UNzenaap2sp
code 8/19/2022 4:03
not existing in account opening,BPIHO_x000D_
INC0339053 UNITAS - UCAS
UNITAS,Something went wrong,BR00259_x000D_ NEXT GEN (BA 8/20/2022 13:20
INC0345963 UNITAS - UCAS NEXT GEN (BA 8/31/2022 11:45
INC0331594 UNITAS Mobile number does UNITAS - UCAS NEXT GEN (BA 8/5/2022 18:39
INC0332215 UNITAS problem in Card Rele UNITAS - UCAS NEXT GEN (BA 8/8/2022 13:52
INC0334479 Unitas,do not appear in the ' UNITAS - UCAS NEXT GEN (BA 8/11/2022 13:27
B. PROBLEM TICKETS
number short_description state resolution_code

PRB0040565 UNITAS - Intermittent and re Closed
PRB0040631 UNITAS,Branches unable to l Resolved
state close_code close_notes
Closed Resolved – Workaround AppliFor creation of new ticket
Closed Resolved – Workaround Applifor creation of new ticket
Closed Resolved – Workaround Appliretry after backend sercvice w
Closed Resolved – Workaround Applirestarted the service that is
Closed Resolved – Permanent Fix AppDeployment
Closed Resolved – Permanent Fix Appdeployment
Closed Resolved – Permanent Fix AppDeployed fix
Closed Resolved – Permanent Fix AppFor retest, deployed a fix last
Closed Resolved – Permanent Fix AppImplemented fix CHG0051311,
Closed Resolved – Fixed Without Act On Cortex's side, flag is tagg
Closed Resolved – Permanent Fix AppDeployed fix in PROD
Closed Resolved – Fixed Without Act resolved as per branch
Closed Resolved – Permanent Fix AppAPI storage error
Closed Resolved – Permanent Fix Appapi storage error
Closed Resolved – Permanent Fix Apprecreate service
Closed Resolved – Fixed by Caller Confirmed resolved by branch
Closed Resolved – Permanent Fix Appcreated ucasdb id
Closed Resolved – Workaround Appliworkaround applied
call by webservice._x000D_
Closed Resolved – Fixed Without Act
Closed Resolved – Workaround Appligenerate manual report and e
Closed Solved Remotely (PermanentlClosed the task associated wi
Awaiting for Request of Business UBSD to route eSR for the a
_x000D_
UBSD routed and awaiting for implementation of Snow Reque
Closed Resolved – Fixed Without Act to update Branch Parameter -- P3BRSTN, P3FRSTN and add 2 b
Closed Solved Remotely (PermanentlClosed
providedtheinstruction
task associated wi
from Vendor , to proceed with re-process
Closed Resolved – Workaround Appliwith confirmation today july 4, 2022. successfully process from
Closed Resolved – Workaround AppliCH CHG0066364 has been ap
Closed Resolved – Permanent Fix AppSupport team reverted the cha
Closed Resolved – Permanent Fix AppCHG0068156 - applied
instructed by eapi to re-try._x000D_
Closed Resolved – Fixed Without Act and it proceed.
Closed Resolved – Workaround Appliasking branch to update the v
Resolved Resolved – Permanent Fix AppAPPLIED CHG00686804 JOINT
Resolved Resolved – Workaround Applichg request was reverted
Closed Solved Remotely (PermanentlClosed the task associated wi
Closed Resolved – Permanent Fix Apprerun job and query table to c
Resolved Resolved – Permanent Fix AppPermanent Fix Applied : chang
CLOSED
CLOSED
CLOSED
assignment_group assigned_to cmdb_ci

SNI-SM-PROBLEM MANAGERS IBMFM Debbie Dianne CebrerUNITAS - UCAS NEXT GEN (BA
SNI-SM-PROBLEM MANAGERS IBMFM Arianne Xyrille SinoroUNITAS - UCAS NEXT GEN (BA
u_affected_user assignment_group active comments
Event Management SNB-PROJ-UNITAS 0
Roan M Refe SNB-PROJ-UNITAS 0
Wella Tatiana F Rios SNB-PROJ-UNITAS 0
SC GUEST SNB-PROJ-UNITAS 0
MARY GRACE D YUMANG SNB-PROJ-UNITAS 0
Wella Tatiana F Rios SNB-PROJ-UNITAS 0
SC GUEST SNB-AST-UNITAS 0
CTPL-Miguel M Tatlonghari SNB-AST-UNITAS 0
04/12/2022 08:39:02 - Michael C Villafranca (Additional com
Updates: _x000D_
Business USBSD routed REQ0031935 - Branch Parameter --
additional branches 1074 / 1075- alfonso jayme - awaiting fo

Awaiting for Request of Business UBSD to route eSR for the

UBSD needs to route ESR to send Deposit to request to add

Performed Follow up to Vendor,_x000D_
ask and verify if 2 branches were added, no reply from vend

Sent follow up on SXI ARLAN ANTIQUE

reply from: mcvillafranca@bpi.com.ph
HI Irene,
Please kindly check if still encounter same error , please retr
For your advice
Thanks.

awaiting for user to reply on request to try searching again
Event Management SNB-AST-UNITAS 0
UBSD Peter Bryan Ngo Sy SNB-AST-UNITAS 0
Roan M Refe SNB-AST-UNITAS 0
Peter Bryan G Ngo Sy SNB-AST-UNITAS 0
MARIA ASTRID A GAMBALA SNB-AST-UNITAS 0
UBSD-Wella Tatiana Rios SNB-AST-UNITAS 1
IBMFM Kristian Beran SNB-PROJ-UNITAS 1
Niko Paolo M Catipon SNB-AST-UNITAS 0
JANICA V GARCIA SNB-AST-UNITAS 1
ALFREDO D GALISIM SNB-AST-UNITAS 1

CHELOU FRANCIS B TUMULAKSNB-AST-UNITAS 1 08/12/2022 08:44:51 - Michael C Villafranca (Additional com
For investigation for vendor and creation of redmine
related_incidents active approval approval_history

0 1 Not Yet Requested
1 1 Not Yet Requested
approval approval_history assigned_to caller_id
Not Yet Requested CTPL-Miguel M Tatlonghari Event Management
Not Yet Requested CARLO Z VALERIO Roan M Refe
Not Yet Requested CARLO Z VALERIO Wella Tatiana F Rios
Not Yet Requested CTPL-Miguel M Tatlonghari SC GUEST
Not Yet Requested CARLO Z VALERIO Roan M Refe
Not Yet Requested CARLO Z VALERIO SC GUEST
Not Yet Requested CARLO Z VALERIO SC GUEST
Not Yet Requested CTPL-Miguel M Tatlonghari Wella Tatiana F Rios
Not Yet Requested CTPL-Miguel M Tatlonghari Roan M Refe
Not Yet Requested Michael C Villafranca Wella Tatiana F Rios
Not Yet Requested Michael C Villafranca CTPL-Miguel M Tatlonghari
Not Yet Requested Event Management
Not Yet Requested Michael C Villafranca Irene B Banguilan
Not Yet Requested Michael C Villafranca Event Management
Not Yet Requested Michael C Villafranca UBSD Peter Bryan Ngo Sy
Not Yet Requested Michael C Villafranca Michael C Villafranca
Not Yet Requested Michael C Villafranca Peter Bryan G Ngo Sy
Not Yet Requested Michael C Villafranca MARIA ASTRID A GAMBALA
Not Yet Requested Michael C Villafranca UBSD-Wella Tatiana Rios
Not Yet Requested CTPL-Miguel M Tatlonghari IBMFM Kristian Beran
Not Yet Requested Event Management
Not Yet Requested Niko Paolo M Catipon Niko Paolo M Catipon
Not Yet Requested Michael C Villafranca JANICA V GARCIA

Not Yet Requested Michael C Villafranca Roan M Refe
Not Yet Requested Michael C Villafranca Roan M Refe
category cause_notes comments_and_work_notes company

Software <p>“<em>ERROR MESSAGE &#34
Software <p>The last procedure of the IBM
category closed_at closed_by comments_and_work_notes
Inquiry / Help 8/23/2021 14:00 CTPL-Miguel M Tatlonghari
Software 8/20/2021 12:00 CARLO Z VALERIO
Software 9/8/2021 10:00 CTPL-Miguel M Tatlonghari
Software 10/20/2021 10:00 Micko Laurenz A Sacdalan
Software 3/29/2022 17:00 Michael C Villafranca
Inquiry / Help 3/25/2022 9:00 admin Administrator
04/01/2022 11:23:45 - Michael C Villafranca (

sent second follow up to check if error still ex

reply from: mcvillafranca@bpi.com.ph
HI Irene,
Please kindly check if still encounter same err
For your advice
Thanks.

awaiting for user to reply on request to try se

awaiting for user to reply on request to try se

@Irene B Banguilan_x000D_
_x000D_
CAn you try to perform searching again._x000
_x000D_
FYA_x000D_
_x000D_
Thanks

Software 6/30/2022 15:00 IBMFM Kristian Beran
Software
Software
Software 9/1/2022 11:00 Niko Paolo M Catipon
Software
Software 08/09/2022 20:28:52 - Michael C Villafranca (

Inquiry / Help awaiting for 09:19:38
08/11/2022 vendor checking with
- Michael redmine tic(
C Villafranca
Software for checking 16:40:11
09/02/2022 vendor - Michael C Villafranca (
INC0334479/ Redmine 138100: User details (
confirmed_at confirmed_by sys_created_on sys_created_by

6/30/2022 17:18 IBMFM Debbie Dianne Cebrer 6/30/2022 16:12 ibmfm-ddacebreros
8/17/2022 15:05 IBMFM Arianne Xyrille Sinoro 8/17/2022 15:04 IBMFM-AXSSinoro
company contact_type u_cost_center sys_created_on
Event Management 8/6/2021 23:47
BPI Email BR00811 8/11/2021 13:55
BPI Email BR00498 8/13/2021 15:02
BPI Phone BR01013 8/18/2021 13:07
BPI Email BR00611 8/20/2021 13:46
BPI Email BR00018 9/3/2021 12:19
BPI Email HO02427 9/7/2021 11:08
BPI Email BR00675 9/20/2021 10:35
BPI Email BR00025 9/27/2021 15:47
BPI Email BR00836 9/27/2021 15:44
BPI Email BR00811 9/27/2021 12:54
BPI Email BR00441 10/18/2021 11:24
BPI Email BR00414 10/27/2021 19:49
BPI Email BR00145 10/28/2021 13:56
BPI Email BR00433 10/28/2021 12:46
BPI Email BR00672 2/24/2022 13:43
BPI Email 3/5/2022 14:33
BPI Email HO02207 3/28/2022 14:18
BPI Email HO02270 5/5/2022 16:13
BPI Email HO02207 5/17/2022 12:43
BPI Email HO02207 6/20/2022 13:22
BPI Email HO02207 6/29/2022 10:23
BPI Email HO02207 7/18/2022 23:47
BPI Email HO02207 7/25/2022 16:55
BPI Email BR00363 8/11/2022 18:37
IBM Email IBMFM 8/13/2022 8:03
BPI Email HO02347 8/20/2022 13:21
BPI Email BR00259 8/31/2022 11:46
BPI Email HO02207 8/5/2022 18:45

BPI Email HO02207 8/8/2022 13:56
BPI Email BR00731 8/11/2022 13:30
description sys_domain
Related Incidents : INC0305216, task_effective_number
INC0310431, INC0286386, INC0284295_x000D_ escalation
global PRB0040565 Normal
UNITAS,Branches unable to l global PRB0040631 Normal
sys_created_by description calendar_duration escalation
system Major alert [Alert1127953] . 825883 Normal
system Major alert
Problem [Alert1127945]
Description .
: Requesting assitance 826052
pls. triedNormal
to restart pc, but still loading upon logging in
ibmfm-ejeviola Alternate Contact Phone # : 0284017978
Alternate Contact Phone # : 09177993409_x000D_ 162892 Normal
ibmfm-ejeviola Resolution: create ticket as per ubsd 1624000 Normal
system Major
Alternatealert [Alert1176820]
Contact Person: Gina. Gitalan_x000D_
1348687 Normal
ibmfm-rjgsantoyo Alternate Contact No: 09171755690
_x000D_ 1196850 Normal
ibmfm-ejeviola for incident ticket assigned to UNITAS
Alternate Contact Person: Ana Baluncio_x000D_ISG.1023676 Normal
ibmfm-ejeviola Alternate
_x000D_ Contact No: 09177993478 3367788 Normal
ibmfm-kcvmontero Alternate Contact Phone # : 09177994482_x000D_ 3105628 Normal
ibmfm-ejeviola Resolution: Create ticket as per UBSD_x000D_ 1469202 Normal
ibmfm-ejeviola Alternate Contact Phone # : 0468902866_x000D_ 7238903 Normal
IBMFM-RJLParalejas Alternate Contact Phone # : 0284017978_x000D_ 1882018 Normal
ibmfm-srprufino _x000D_ 1892687 Normal
ibmfm-kcvmontero _x000D_ 596357 Normal
IBMFM-JCCROSARITO Hi SD, for incident ticket creation assigned
Alternate Contact Phone # : 09177993889_x000D_ 4386398
to UNITAS Normal
ISG.
ibmfm-ejeviola for incident ticket creation please._x000D_ 2915918 Normal
ibmfm-ejeviola 4057711 Normal
Alternate Contact Person: Aileen F. Bernardo_x000D_
ibmfm-vlmendoza Alternate Contact No: 85332226 / 86617699
-Due to UNITAS_UNITASAPP2SP_check_docker_ps_RUNS 2257596
/ 09177994057
NormalTOO LONG_x000D_
IBMFM-LLVerceles -User is requesting the ticket to be assign to 1455853
SNB-AST-UNITAS
Normal
Reported by: irene Banguilan_x000D_
_x000D_
Good afternoon._x000D_
_x000D_
Issue affects all BPI branches as they cannot access any ePayroll account. ePayroll is a new produc
_x000D_
Incident ticket is required by Unitas ISG for production fix. Kindly expedite._x000D_
_x000D_
Thank you._x000D_
_x000D_
Irene B. Banguilan_x000D_
_x000D_
SSCG-UBSD Technology Project Management Section_x000D_
Mobility Room 2 | 14F Corporate Center 1 Ayala Malls Vertis North_x000D_
Landline: (+632) 8580-2530 (Loc 72530) | Mobile: (+63917) 170-0530_x000D_
Email: ibbanguilan@bpi.com.ph_x000D_
_x000D_
ibmfm-kcvmontero 1190183 Normal
system Major
please alert [Alert2218380]
create incident ticket.to Unitas ISG._x000D_
605351 Normal
ibmfm-ejeviola Cannot unlink
Alternate secondary
Contact Person:account on card. 5166848 Normal
Wella Rios_x000D_
IBMFM-CMArdenio Alternate Contact No: 09177994776
Tel No: (02) 85802560_x000D_ 2703057 Normal
IBMFM-CMArdenio Email: pbgngosy@bpi.com.ph
1587 Quezon Avenue, West Triangle, Quezon 264990 Normal
City_x000D_
IBMFM-CMArdenio E-mail: maagambala@bpi.com.ph 1330415 Normal _x000D_
-will also attached support screen shot of the Error message
IBMFM-JCCROSARITO -will
1587create
Quezonticket as per
Avenue, support's
West request
Triangle, 1338290
Quezon Normal
City_x000D_
ibmfm-kcvmontero E-mail:
Unibankmaagambala@bpi.com.ph
Branches Systems Division_x000D_ 1204046 Normal
ibmfm-kcvmontero 2nd
Hi SD team please create P3 ticket_x000D_1893413 Normal
floor BPI West Triangle Quezon ave
ibmfm-kcvmontero UNITAS - Unable to open an account for branches1648802 Normal
system Major alert [Alert2821760] .
_x000D_ 604945 Normal
IBMFM-HFFRANCISCOJR Ticket
_x000D_ No: INC0339053 422530 Normal
IBMFM-HFFRANCISCOJR Ticket No: INC0345963 256967 Normal
ibmfm-kcvmontero Reported by:Maria Astrid A. Gambala_x000D_ 0 Normal

ibmfm-kcvmontero _x000D_
Reported by:Roan M. Refe_x000D_ 0 Normal
ibmfm-kcvmontero _x000D_
Reported by:Roan M. Refe_x000D_ 0 Normal
_x000D_
first_reported_by_task fix_notes
<p>Completed</p> follow_up group_list
INC0310431 </td></tr></tbody></table>
<p>Completed</p> 3 - Low 6/30/2022 15:51
INC0337110 </td></tr></tbody></table> 1 - High 8/17/2022 15:04
impact incident_state opened_by priority resolved_at
2 - Medium Closed 3 - Moderate 8/16/2021 13:12
2 - Medium Closed IBMFM Elizabeth Jovie Viola 3 - Moderate 8/13/2021 11:08
3 - Low Closed IBMFM Elizabeth Jovie Viola 4 - Low 9/1/2021 10:07
3 - Low Closed IBMFM Rolando Jr. Santoyo 4 - Low 9/1/2021 9:32
3 - Low Closed IBMFM Katrina Camille V Mon4 - Low 10/13/2021 9:46
3 - Low Closed IBMFM Ram Joseph Paralejas 4 - Low 10/19/2021 10:23
3 - Low Closed IBMFM Sergio Rogel P Rufino 4 - Low 10/19/2021 10:26
2 - Medium Closed IBMFM Katrina Camille V Mon3 - Moderate 10/25/2021 9:00
3 - Low Closed IBMFM JOHN CEDRICK C ROS 4 - Low 12/17/2021 14:14
3 - Low Closed IBMFM Vanity Mendoza 4 - Low 3/22/2022 16:48
3 - Low Closed IBMFM Luigi L Verceles 4 - Low 3/22/2022 10:54
2 - Medium Closed IBMFM Katrina Camille V Mon3 - Moderate 4/11/2022 8:44
3 - Low Closed IBMFM Charina Mae Ardenio 4 - Low 6/17/2022 19:32
2 - Medium Closed IBMFM Charina Mae Ardenio 2 - High 6/23/2022 14:57
2 - Medium Closed IBMFM Charina Mae Ardenio 3 - Moderate 7/14/2022 19:49
3 - Low Closed IBMFM JOHN CEDRICK C ROS 4 - Low 8/3/2022 11:30
3 - Low Closed IBMFM Katrina Camille V Mon4 - Low 8/8/2022 15:19
2 - Medium Resolved IBMFM Katrina Camille V Mon3 - Moderate 9/2/2022 16:30
2 - Medium Resolved IBMFM Katrina Camille V Mon3 - Moderate 9/1/2022 10:01
2 - Medium Closed IBMFM HILARIO FRANCISCO J3 - Moderate 8/25/2022 10:42
2 - Medium Resolved IBMFM HILARIO FRANCISCO J2 - High 9/3/2022 11:08
3 - Low On Hold IBMFM Katrina Camille V Mon4 - Low

impact opened_at opened_by priority problem_state

IBMFM Debbie Di4 - Low Fix in Progress
IBMFM Arianne Xy
2 - High Fix in Progress
resolved_by severity subcategory sys_class_name
CTPL-Miguel M Tatlonghari 3 - Low Incident
CARLO Z VALERIO 3 - Low Branch Applications Incident
CTPL-Miguel M Tatlonghari 3 - Low Branch Applications Incident
CARLO Z VALERIO 3 - Low Incident
Micko Laurenz A Sacdalan 3 - Low Incident
Michael C Villafranca 3 - Low Branch Applications Incident
Michael C Villafranca 3 - Low Incident
admin Administrator 3 - Low Incident
IBMFM Kristian Beran 3 - Low Browsers Incident
Michael C Villafranca 3 - Low Browsers Incident
Niko Paolo M Catipon 3 - Low Incident
IBMFM Mark Anthony Cruz 3 - Low Incident
3 - Low Browsers Incident

3 - Low Incident
3 - Low Branch Applications Incident
resolved_at resolved_by sys_class_name sys_updated_on

09/12/2022 08:41:54 7/28/2022 10:01 ibmfm-ddacebreros 10
10/18/2022 08:44:18 8/25/2022 11:41 mjamenor 8
sys_updated_on sys_updated_by sys_mod_count upon_approval
8/23/2021 14:00 system 3 Proceed to Next Task
7/29/2022 15:20 mcvillafranca 12 Proceed to Next Task
9/1/2022 10:01 ctpl-mmtatlonghari 24 Proceed to Next Task
9/5/2022 8:36 ibmfm-ddacebreros 19 Proceed to Next Task

sys_updated_by sys_mod_count upon_approval upon_reject

Proceed to Next Task Cancel all future Tas3 - Low
Proceed to Next Task Cancel all future Tas2 - Medium
Priority
upon_reject urgency work_notes TAT (days)
Cancel all future Tasks 2 - Medium 3 5.56
Cancel all future Tasks 3 - Low 4 11.79
04/12/2022 08:39:02 - Michael C Villafranca
3 (Work notes)
Updates: _x000D_
Business USBSD routed REQ0031935 - Branch Parameter -- P3BRSTN, P3FRSTN_x0
additional branches 1074 / 1075- alfonso jayme - awaiting for approval and implem
04/11/2022 08:44:57 - Michael C Villafranca (Work notes)

Awaiting for Request of Business UBSD to route eSR for the additional branches 1

UBSD needs to route ESR to send Deposit to request to add 2 branch code of 1074

Performed Follow up to Vendor,_x000D_
ask and verify if 2 branches were added, no reply from vendor

9.77
sent second follow up to check if error still exist

awaiting for user to reply on request to try searching again

@Irene B Banguilan_x000D_
_x000D_
CAn you try to perform searching again._x000D_
_x000D_
FYA_x000D_
_x000D_
Thanks
Cancel all future Tasks 2 - Medium

Cancel all future Tasks 1 - High 2 3.07
Cancel all future Tasks 1 - High 2 1.97
Cancel all future Tasks 3 - Low 08/09/2022 20:28:52 - Michael C Villafranca

4 (Work notes)
29.67
Cancel all future Tasks 3 - Low awaiting for 09:19:38
08/11/2022 vendor checking with
- Michael redmine ticket_x000D_
C Villafranca
4 (Work notes)
28.85
Cancel all future Tasks 3 - Low for checking vendor
09/02/2022 16:40:11 - Michael C Villafranca
4 (Work notes)
25.86
INC0334479/ Redmine 138100: User details (name, role, pcc, date) do not appear
Priority
urgency work_notes work_notes_list TAT (days)
0 4 50.69
0 2 42.74
SLA - TAT (exceeded)
SLA (hrs) (days) TAT within SLA? BU COMMENTS
12 (5.06) NO Code optimization of sxi was
12 (5.06) NO Code optimization of sxi was
12 (1.38) NO Carlo Valerio tagged it as re
72 (8.79) NO Late tagging.
12 (10.11) NO Permanent fix was applied
72 (3.85) NO Fix was applied 8/26
72 (22.94) NO Late checking on cortex side
72 (54.78) NO resolved as per branch 12/20
72 (12.78) NO Fixed by api team 10/19
72 (12.90) NO Fixed by api team 10/19
12 (4.40) NO Recreated unitas service 10/2
72 (31.77) NO Confirmed resolved by branch
72 (19.75) NO created ucasdb id 12/01
72 (27.96) NO Late tagging
72 (15.13) NO THe error message is self initiate by the user, once it was done al
72 (7.85) NO generate manual report and enable zena jobs, during DR implem
12 (7.87) NO Related to DR Activity
Awaiting for Request of
Business UBSD to route eSR
for the additional branches
1074 and 1075 to be added
in production unitas. Which
will be implemented by
Depo team of Miguel
Teotico.
UBSD routed and awaiting

for implementation of Snow
Request REQ0031935.
to update Branch Parameter
-- P3BRSTN, P3FRSTN and
add 2 branch code. - BY
ALFONSO
JAYME.wasAwaiting for
Request of Business UBSD to
route eSR for the additional
branches 1074 and 1075 to
be added in production
unitas. Which will be
implemented by Depo team
12 (9.27) NO of Miguel Teotico
12 (4.51) NO Issue was due to the error webspere
72 (38.80) NO took time for workaround to be implemented. Instructed to user
72 (20.28) NO Fix was implemented after the TAT, inbestigation and assessmen
4 (2.90) NO Fix was implemented by reverting CHG0068781. Which it was aff
12 (10.89) NO Awaited the implemented CHG0068156 – to be implemented by
72 (8.49) NO took time for the work around, waited for API to instruct the use
72 (6.93) NO took time for the work around to be implemented asking branch
12 (14.41) NO took time for the Implementation APPLIED CHG00686804 JOINT
12 (11.58) NO Late tagging. Chg was reverted 8/13
12 (4.50) NO intermitent run of the autocopy script
12 (2.39) NO intermitent run of the autocopy script
4 (1.81) NO rerun job and query table to c
took time for the Implementation APPLIED CHG00686804 JOINT
72 (26.67) NO 9/19/20222 closed.
72 (25.85) NO @Norbert
09/19/2022K.closed
Morales@Michael C. Villafranca@Maria Astrid A. G
72 (22.86) NO RESOLVED PROJECT TEAM
Applied in Production last September 2, 2022 - per Project SXI
SLA - TAT (exceeded) BU COMMENTS

SLA (hrs) (days) TAT within SLA?
72 (47.69) NO Fix deployed via INC0345963
4 (42.57) NO Fixed via CHG0070105 - UNIT
Related Redmine
127699
127699
127824
128090
128263
128216
128859
129492
129493
129493
129642
129879
e is self initiate by the user, once it was done already.

report and enable zena jobs, during DR implementation reverting to PDC
he error webspere
karound to be implemented. Instructed to user to perform the process again
ted after the TAT, inbestigation and assessment took long to find solution. Fix was done by vendor and BAU support
ted by reverting CHG0068781. Which it was affected EMV and AO
emented CHG0068156 – to be implemented by vendor
work around, waited for API to instruct the user to perform work around.
work around to be implemented asking branch to update the values in Accts with Other Banks in RMUP, and re-submit the task.
Implementation APPLIED CHG00686804 JOINT AO FIX. AND RESOLVE THE ISSUE ON SOMETHING WENT WRONG
was reverted 8/13
the autocopy script
the autocopy script
138629
Implementation APPLIED CHG00686804 JOINT AO FIX. AND RESOLVE THE ISSUE ON SOMETHING WENT WRONG
d.
ales@Michael C. Villafranca@Maria Astrid A. Gambala, Please tag this as known issue and for COR. This is already included in the list of CO
tion last September 2, 2022 - per Project SXI
INC already resolved and closed

CHR already closed
Related Change
CHG0051311
CHG0051311
CHG0050720
CHG0050720
CHG0050720
CHG0050720
CHG0051311
CHG0051311
NO NEED CH - ERROR CAUSE BY USER

CHG0060256
CHG0060256
No change request. UBSD routed and
awaiting for implementation of Snow
Request REQ0031935.
to update Branch Parameter --
P3BRSTN, P3FRSTN and add 2 branch
code. - BY ALFONSO JAYME.
by vendor and BAU support
Banks in RMUP, and re-submit the task.

ETHING WENT WRONG
ETHING WENT WRONG
d for COR. This is already included in the list of COR you may close this ticket.
3 14 0
4 18 3
2 2 0
14
21
2
37
2. INCIDENTS WITH INCOMPLETE CLOSURE INFORMATION
number short_description cmdb_ci
INC0132573 zenaap2sp - Task 'UNITAS_VDzenaap2sp

INC0141069 zenaap2sp - Task 'UNITAS_UNzenaap2sp
INC0149710 Filing_Debit MC Unable to ActCardholder System (CORTEX)
INC0160702 UNITAS,Unable to add Accou UCAS NEXT GEN (UNITAS) Proj
INC0160478 Unitas,Unable to open accou UNITAS - UCAS NEXT GEN (BA

INC0172470 GP1CICS,Long running WS9F, GP1CICS
INC0181284 RM,RECORD OF PRIMARY HASRelationship Management (R
INC0190828 Unitas,DBA encountered ghostUNITAS - UCAS NEXT GEN (BA

INC0338425 zenaap2sp - Task 'UNITAS_UNzenaap2sp
opened_at state close_code close_notes
8/6/2021 23:47 Closed Resolved – Workaround AppliFor creation of new ticket
8/6/2021 23:47 Closed Resolved – Workaround Applifor creation of new ticket

8/16/2021 23:46 Closed Resolved – Permanent Fix AppDeployment
8/16/2021 23:48 Closed Resolved – Permanent Fix Appdeployment
8/22/2021 19:20 Closed Resolved – Fixed Without Act Resolved via the daily restart
9/7/2021 11:05 Closed Resolved – Fixed Without Act On Cortex's side, flag is tagg
9/27/2021 15:37 Closed Resolved – Permanent Fix AppAPI storage error
9/27/2021 12:41 Closed Resolved – Permanent Fix Appapi storage error

10/14/2021 16:26 Closed Resolved – Workaround Applifixed by ucas
10/28/2021 13:55 Closed Resolved – Permanent Fix Appcreated ucasdb id
11/13/2021 8:33 Closed Not Resolved – Problem RaiseDone with server restart but s
3/8/2022 0:03 Closed Solved Remotely (PermanentlClosed the task associated wi
8/19/2022 4:03 Closed Solved Remotely (PermanentlClosed the task associated wi
u_affected_user assignment_group active comments approval
Major alert [Alert1127953] . Created on CI: [zenaap2sp] . Metric n
Event Management SNB-PROJ-UNITAS 0 Not Yet Requested


SC GUEST SNB-PROJ-UNITAS 0 Not Yet Requested

FRANCIS PAUL JANSEN MANGSNB-PROJ-UNITAS 0 Not Yet Requested
Roan M Refe SNB-PROJ-UNITAS 0 Not Yet Requested

approval_history assigned_to caller_id category
CTPL-Miguel M Tatlonghari Event Management Inquiry / Help

CARLO Z VALERIO SC GUEST Software
CTPL-Miguel M Tatlonghari SC GUEST Software

CTPL-Miguel M Tatlonghari FRANCIS PAUL JANSEN MANGSoftware
CTPL-Miguel M Tatlonghari Roan M Refe Software

Event Management Inquiry / Help
Event Management Inquiry / Help
closed_at closed_by comments_and_work_notes
Task is created by admin Administrator , using "[code]<u><a href=
8/23/2021 14:00 CTPL-Miguel M Tatlonghari

Task is created by admin Administrator , using "[code]<u><a href=

10/20/2021 10:00 Micko Laurenz A Sacdalan


3/25/2022 9:00 admin Administrator
9/2/2022 5:00 admin Administrator
company contact_type u_cost_center sys_created_on
admin Administrator , using "[code]<u><a href="em_alert_management_rule.do?sys_id=1db9a8f6dbceec501f26ab5dd3961996" target=

admin Administrator , using "[code]<u><a href="em_alert_management_rule.do?sys_id=1db9a8f6dbceec501f26ab5dd3961996" target=

1205066] . Created on CI: [zenaap2sp] . Metric name is [] of type [] from data source [IBM Netcool].
BPI Email HO02427 9/7/2021 11:08
BPI Email BR00836 9/27/2021 15:44
BPI Email BR00811 9/27/2021 12:54

IBM Email IBMFM 10/14/2021 16:29
BPI Email BR00145 10/28/2021 13:56
BPI Email HO02345 11/13/2021 8:35

sys_created_by description calendar_duration escalation impact
system Major alert [Alert1127953] . 825883 Normal 2 - Medium


Technology Services Division_x000D_
Unsecured Lending and Cards Group_x000D_
_x000D_
ibmfm-kcvmontero 3105628 Normal 3 - Low
Alternate Contact Person : ABM VILMA N BELAMIDE_x000D_
Alternate Contact Phone # : 0468902866_x000D_
IBMFM-RJLParalejas 1882018 Normal 3 - Low
Alternate Contact Person : apple mas_x000D_
ibmfm-srprufino 1892687
Kindly create an incident ticket of long running Normal
WS9F in GP1CICS.3 _x000D_
- Low
ibmfm-ejeviola Please assign the ticket to UNITAS team. 2304461 Normal 2 - Medium
Alternate Contact Person : CAMILLE CAPARAS_x000D_
ibmfm-ejeviola 2915918 Normal 3 - Low
Requesting for creation of IN ticket_x000D_

Problem: DBA encountered ghost db2 process during DB2 version upgrade and needs to restart the DB
Contact Person: Angela Marielle Estigoy_x000D_
ibmfm-ejeviola Contact Number: 09190036290 3110 Normal 3 - Low
incident_state opened_by priority resolved_at resolved_by
Closed 3 - Moderate 8/16/2021 13:12 CTPL-Miguel M Tatlonghari

Closed IBMFM Katrina Camille V Mon4 - Low 10/13/2021 9:46 Micko Laurenz A Sacdalan
Closed IBMFM Ram Joseph Paralejas 4 - Low 10/19/2021 10:23 CTPL-Miguel M Tatlonghari
Closed IBMFM Sergio Rogel P Rufino 4 - Low 10/19/2021 10:26 CTPL-Miguel M Tatlonghari
Closed IBMFM Elizabeth Jovie Viola 3 - Moderate 11/10/2021 8:34 CTPL-Miguel M Tatlonghari
Closed IBMFM Elizabeth Jovie Viola 4 - Low 12/1/2021 7:54 CTPL-Miguel M Tatlonghari
Closed IBMFM Elizabeth Jovie Viola 3 - Moderate 11/13/2021 9:25 CTPL-Miguel M Tatlonghari
Closed 3 - Moderate 3/18/2022 8:56 admin Administrator
Closed 3 - Moderate 8/26/2022 4:05 admin Administrator
severity subcategory sys_class_name sys_updated_on sys_updated_by
3 - Low Incident 8/23/2021 14:00 system

3 - Low Branch Applications Incident 10/26/2021 11:00 system


sys_mod_count upon_approval upon_reject urgency
3 Proceed to Next Task Cancel all future Tasks 2 - Medium

7 Proceed to Next Task Cancel all future Tasks 3 - Low

5 Proceed to Next Task Cancel all future Tasks 1 - High

Remarks on Description/
work_notes Resolution BU COMMENTS
Task is created by admin Administrator , using "[code]<u><a href="em_alert_management_rule.do?sys_id=1db9a8f6dbceec5
No details
Long issue wherein fix was deployed 10/5
No nature of incident
Long issue wherein fix was deployed 10/5
No details Fix was deployed Sep 01
No details Fix was deployed Sep 01
No nature of incident Unitas has a scheduled job that restarts
services every 6am
No resolution
On Cortex's side, flag is tagged correctly.
Processing and evaluation of flag should
be checked on UNITAS' side.
No resolution Issue was on API side and was fixed by api
team
No resolution Issue was on API side and was fixed by api
team
No resolution Issue was fixed by UCAS Team
No details Issue was on the ucas db id and was fixed
by ucas team
Not resolved, No problem rais
Issue was encountered by DBA during

db2 version upgrade. There was a service
that cannot be stoped. DBA created
problem ticket for the investigation
No details Issue was caused by the DR activity
No details Issue was caused by the DR activity
Related Redmine Related Change
CHG0051311
127699
CHG0051311
127699
CHG0050720
CHG0050720
CHG0055001
CHG0060256
CHG0060256

Schedules A and B Updated Mike

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1.

INCIDENTS & PROBLEM RESOLVED BEYOND STANDARD TAT

number short_description cmdb_ci opened_at

number short_description state resolution_code

assignment_group assigned_to cmdb_ci

04/11/2022 08:44:57 - Michael C Villafranca (Additional com

04/06/2022 19:50:37 - Michael C Villafranca (Additional com

04/04/2022 21:38:32 - Michael C Villafranca (Additional com

04/01/2022 11:23:45 - Michael C Villafranca (Additional com

03/30/2022 15:28:51 - Michael C Villafranca (Additional com

Please kindly check if still encounter same error , please retr

For your advice

03/29/2022 21:58:05 - Michael C Villafranca (Additional com

ALFREDO D GALISIM SNB-AST-UNITAS 1

related_incidents active approval approval_history

Not Yet Requested Michael C Villafranca MARIA ASTRID A GAMBALA

category cause_notes comments_and_work_notes company

04/01/2022 08:07:18 - Michael C Villafranca (

03/30/2022 15:28:51 - Michael C Villafranca (

Please kindly check if still encounter same err

For your advice

03/29/2022 21:58:05 - Michael C Villafranca (

03/29/2022 21:58:05 - Michael C Villafranca (

03/29/2022 20:35:54 - Michael C Villafranca (

Software 4/18/2022 9:00 Michael C Villafranca

Software 08/09/2022 20:28:52 - Michael C Villafranca (

confirmed_at confirmed_by sys_created_on sys_created_by

BPI Email HO02207 8/5/2022 18:45

ibmfm-kcvmontero Reported by:Maria Astrid A. Gambala_x000D_ 0 Normal

3 - Low On Hold IBMFM Katrina Camille V Mon4 - Low

impact opened_at opened_by priority problem_state

3 - Low Browsers Incident

resolved_at resolved_by sys_class_name sys_updated_on

8/9/2022 20:28 mcvillafranca 3 Proceed to Next Task

sys_updated_by sys_mod_count upon_approval upon_reject

04/11/2022 08:44:57 - Michael C Villafranca (Work notes)

04/06/2022 19:50:37 - Michael C Villafranca (Work notes)

04/04/2022 21:38:32 - Michael C Villafranca (Work notes)

04/01/2022 11:23:45 - Michael C Villafranca (Work notes)

03/29/2022 21:58:05 - Michael C Villafranca (Work notes)

03/29/2022 20:35:54 - Michael C Villafranca (Work notes)

Cancel all future Tasks 2 - Medium

Cancel all future Tasks 3 - Low 08/09/2022 20:28:52 - Michael C Villafranca

UBSD routed and awaiting

SLA - TAT (exceeded) BU COMMENTS

e is self initiate by the user, once it was done already.

INC already resolved and closed

NO NEED CH - ERROR CAUSE BY USER

by vendor and BAU support

Banks in RMUP, and re-submit the task.

ETHING WENT WRONG

number short_description cmdb_ci

INC0132573 zenaap2sp - Task 'UNITAS_VDzenaap2sp

INC0132572 zenaap2sp - Task 'UNITAS_VDzenaap2sp

INC0141069 zenaap2sp - Task 'UNITAS_UNzenaap2sp

INC0149710 Filing_Debit MC Unable to ActCardholder System (CORTEX)

INC0160702 UNITAS,Unable to add Accou UCAS NEXT GEN (UNITAS) Proj

INC0160478 Unitas,Unable to open accou UNITAS - UCAS NEXT GEN (BA

INC0181284 RM,RECORD OF PRIMARY HASRelationship Management (R

INC0190828 Unitas,DBA encountered ghostUNITAS - UCAS NEXT GEN (BA

8/6/2021 23:47 Closed Resolved – Workaround AppliFor creation of new ticket

8/6/2021 23:47 Closed Resolved – Workaround Applifor creation of new ticket

9/27/2021 15:37 Closed Resolved – Permanent Fix AppAPI storage error