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TVL-SHS-FOOD AND BEVERAGE SERVICES NCII

Name: __________________________________ Grade/Section: ________ Score: ___

School: ________________________________ Teacher: __________________________

SECOND QUARTER
WORKSHEET No. 1
PROMOTE FOOD AND BEVERAGE PRODUCTS
Undertake Suggestive Selling

Activity 1

Directions: Get a copy of a menu (you can get it from the internet) , choose three

food items listed in the menu . Describe the food items in terms of cooking method,

appearance, main ingredients, perceived texture and form. The main objective

here is to use words that will elicit interest of the diner/buyer on the food to

order.

Rubrics

Category Points

Detailed Description of Food Items 20

Neatness 10

TOTAL 30

SCHOOLS DIVISION OF PASIG CITY 1

Caruncho Avenue, San Nicolas, Pasig City
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Food Item # 1:__________________________

Descriptions

Food Item # 2:__________________________

Descriptions

Food Item # 3:__________________________

Descriptions

SCHOOLS DIVISION OF PASIG CITY 2

Caruncho Avenue, San Nicolas, Pasig City
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Activity 2

Direction: Choose and encircle the correct answer.

1. Which of the following is not a guideline for suggestive selling?

A. Avoid asking yes-no questions.
B. Suggest in specific terms.
C. Invite guests to visit other areas of the property
D. Be enthusiastic, considerate, and aware of how the sale will benefit the guest.
2. Jana is a luncheon server at the Brainy Restaurant in a hotel. Which of the
following statements/question by her is an example of effective suggestive selling?
A. “Our soup of the day is a freshly made beef broth with Portobello mushrooms
and barley”.
B. “Our soup of the day is mushroom and barley”.
C. “For an additional of P550 you could have a salad and a soup with your
sandwich.
D. “We have some wonderful shopping in the hotel at our Galleria outlet. They’ll
be open until 7 p.m”.
3. Where in a hotel can suggestive selling be used?
A. Restaurants B. Health Clubs C. Sales Department D. All of these.
4. Why is it important to have knowledgeable employees?
A. Employees must know the restaurant’s products and services in order to
suggestively sell the food items.
B. The front desk agent can recommend the property restaurant, invite guests
to visit the facilities and promote the restaurant features.
C. None of these
5. The server should be careful not to become too aggressive but rather, he should
be more helpful by giving ample time to the guest in deciding.
A. True B. False C. Maybe D. No comment

SCHOOLS DIVISION OF PASIG CITY 3

Caruncho Avenue, San Nicolas, Pasig City
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Key to Correction

Prepared by:

Lourdes M. Bulaqueña

SCHOOLS DIVISION OF PASIG CITY 4

Caruncho Avenue, San Nicolas, Pasig City