RIDHO
ABDILLAH
Wine & Sake Enthusiast І І Food & Beverage Service Operations
PERSONALDETAIL S
Date of Birth : Kijang, January 14th 1996
Nationality : Indonesian
Marital Status : Unmarried
Home Address : Kebon Jeruk XVI 1C, Taman
Sari, Jakarta Barat, Indonesia
✉ ridho.abdillah88@gmail.com
☎ +62 822-4648-6085 ( TELP )
+960 738-3097 ( WA )
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PER SONAL
CH ARA CTERISTIC S
 Enthusiastic and self-motivated
 Able to work under pressure
 Success & Goal Oriented
 Strong team building & leadership skills
 Time Management & Interpersonal skills
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EDUCATIONS
 Diploma Higher in Hospitality & Tourism
Management – Sahid Institure of
Tourism, Jakarta - Indonesia, 2013-2015
 Food & Beverage Management – Cornell
University, Ithaca – New York
( United States of America ), 2020
“ Always Listening, Always Understanding “
PROFI L E
A highly recognised hospitality and international tourism professional
from Indonesia, offering over 9+ years of experience in multicultural
A highly recognized
environment & luxuryhospitality
resorts,andwith
international tourism professional
strong leadership qualities
fromIndonesia, offering over 8+ years of experience
Successful at training and mentoring colleagues, achieving in multicultural
goals.
environment & luxury resorts, with strong leadership qualities
Successful at training and mentoring colleagues
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Consistence to bring positive vibes and to bring department related
W O R Ktop
E end
X P of
E Rmonth
I E Nperformances
CE
to beon with Sales and Marketing
Oriented, based on Tripadvisor.Com , Booking.Com,
Senior Butler
Holidaycheck.Com and Guest Folio.
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WORK EXPERIENCE
TUI BLUE Olhuveli Romance*****
Senior Butler
November 2022-April 2023 South Male Atoll, Maldives
 Be the champion of the resort's offerings and local city's culture and
heritage by providing Concierge service including but not limiting to
recommending and arranging reservations for dining and attractions.
 Send pre-arrival email to all guests to extend a warm welcome, to learn
guest preferences (e.g. purpose of visit, guest preferences and special
request), as well as, to offer assistance for any arrangements to create the
best memorable experience for our guests.
 Check the daily arrival list, highlight VIPs and guests with special requests
and or preferences, thereafter, effectively communicate the information to
the relevant departments
 Communicate with housekeeping to ensure guest rooms are in perfect
condition and that welcome amenities are set up prior to guest arrival.
 Plan and arrange set-up for special occasions and or requests (e.g.
birthdays and anniversary celebrations). Recognise and extend warm
welcome to all VIPs and returning guests and maintain strong relations
throughout their stay.
 Have a thorough understanding of all guest room features, resort facilities
and service amenities as well as emergency protocol in order to orientate
guests effectively.
 Meet and greet guests upon arrival, provide personal check-in services at
the villa, escort and conduct room orientation.
 Attend promptly to guests' requests such as luggage unpacking, laundry
services, etc. if requested by guests.
 Handle any service 'glitches' and report it under the appropriate system,
resolve the issue and ensure that corrective actions and service recovery
follow ups are action upon in a timely manner.
 Review the level of guest satisfaction through comment cards, direct
feedback and or other relevant channels to identify and provide suggestions
for improvement.
 Perform other duties or responsibilities that are reasonable as assigned by
your immediate manager.
 RIDHO
ABDILLAH
Wine & Sake Enthusiast І І Food & Beverage Service Operations

“ Always Listening, Always Understanding “

A highly recognised hospitality and international tourism professional

Park
from Hyatt Jakarta*****
Indonesia, offering over 9+ years of experience in multicultural
environment &
Senior Restaurantluxury resorts,
& Bar with strong leadership qualities
Supervisor
Successful at training and mentoring colleagues, achieving goals.
CE RTIFICATI ONS March 2022-October 2022 Jakarta, Indonesia
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 Ensures that minimum brand standards have been
 Introductory Sake Professional, India-2023 implemented;Scheduling shifts and assigning tables to Restaurant Waiter /
 Introductory Wine Professional, India-2023 WO RK EXPERIENCE
Waitress
 Food Safety Handling (EHA),  Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are
Australia-2014 Senior Butler
implemented
 Mixologist Course, ECLAT, Australia-2020  Responds to the results of the Consumer Audit and ensures that
the relevantchanges are implemented
 Butler Certification, South African
 Works closely with other Outlet Managers in a supportive and flexible
Butler Academy, Maldives-2017 manner,focusing on the overall success of the hotel and the satisfaction
of hotel guests
 Ensures that Food and Beverage employees work in a supportive and
--------------------------------------------------------- flexiblemanner with other departments, in a spirit of We work through
Teams
LAN GU AGE SKILLS  Ensures that the outlet is kept clean and organised, both at the front as
well asthe back of house
Bahasa ( Indonesia ) – Native  Assist to liaise with the Kitchen and Beverage Department on daily
English – Fluent operationsand quality control if appropriate
German – Learning ( A2 )  Be a hands-on supervisor and be present at all times in the Outlet,
especiallyduring busy periods
Chinese ( Mandarin ) – Learning ( HSK 2 )
 Assists with conducting monthly inventory checks on all operating
equipment andsupplies
 Assist to liaise and organise with Housekeeping Department that the
cleaningschedules are strictly adhered to
--------------------------------------------------------  Ability to work evenings, weekends, and holidays

OTH E R S KIL L S --------------------------------------------------------------------------------------

 Ability to work under pressure

 Creative Thinking
Scylla AG River Cruise Line*****
 Businessrelationship building

 Forecasting & Collaboration Head Restaurant & Bar Waiter / Assistant Maitre D’
 Pre-Opening& Re-Opening Business Hotel ( in Charge Assistant Restaurant Manager )
 Sales & Marketing

 Recruiting, Psychology, Etc August 2019-February 2022 Antwerp, Belgium

 RIDHO
ABDILLAH
Wine & Sake Enthusiast І І Food & Beverage Service Operations

“ Always Listening, Always Understanding “

TR IPA D VI S O RS

 TUI BLUE Olhuveli Romance : AmawaterwaysTM River Cruise Line*****

https://www.tripadvisor.com/Hotel_Revie
w-g6853009-d25267287-Reviews- Restaurant & Bar Waiter
TUI_BLUE_Olhuveli_Romance-
Olhuveli_Island.html

 Sun Siyam Olhuveli : March 2019-June 2019 Linz, Austria

https://www.tripadvisor.com/Hotel_Revie
w-g6853009-d316961-Reviews-or10- ---------------------------------------------------------------------------------------
Sun_Siyam_Olhuveli-
Olhuveli_Island.html#REVIEWS

 Dining Room At Park Hyatt Jakarta :

https://www.tripadvisor.com/Restaurant_ The Sun Siyam Iru Fushi Beach & Spa

Review-g294229-d24179706-Reviews-
Dining_Room_At_Park_Hyatt_Jakarta-
Jakarta_Java.html
***** Restaurant & Bar Waiter

 Sun Siyam Iru Fushi Maldives :

September2016- March 2018 NoonuAtoll, Maldives
https://www.tripadvisor.co.id/Hotel_Revi
ew-g4473389-d929150-Reviews-
Sun_Siyam_Iru_Fushi_Maldives-
Iru_fushi.html

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Swiss-Belhotel*****

Restaurant & Bar Waiter

February 2015-July 2016 Seef, Bahrain