Waste Disposal

n JJRC computer shop and printing services, we prioritize responsible waste management to
minimize our environmental impact. We understand that the technology industry generates
various types of waste, including electronic and paper waste, and we are committed to
disposing of these materials safely and ethically.

Electronic Waste (e-waste) Disposal:

We adhere to all applicable regulations and guidelines for the proper disposal of electronic
waste. This includes old computers, laptops, printers, scanners, keyboards, mice, cables, and
other electronic devices.
MANAGER:

As the Manager of a computer shop and printing services, you will be responsible for overseeing
the daily operations, providing exceptional customer service, and ensuring efficient
management of resources. Your role will involve supervising the crew and ensuring smooth
coordination between departments.

Key Responsibilities:

Team Leadership:

Supervise and motivate a team of employees, including technicians, sales associates, and
administrative staff.

Delegate tasks, provide guidance, and conduct regular performance evaluations.

Foster a positive work environment that encourages teamwork, collaboration, and high
employee morale.

Operational Management:

Oversee the day-to-day operations of the computer shop and printing services.

Ensure efficient utilization of resources, such as computers, printers, and other equipment.

Manage inventory levels, including ordering and restocking of computer components,

peripherals, and printing supplies.

Implement and maintain effective systems for tracking sales, customer orders, and service
requests.

Customer Service:
Provide excellent customer service and handle customer inquiries, concerns, and complaints
promptly and professionally.

Train and guide the crew in delivering outstanding customer experiences.

Monitor customer feedback and take appropriate actions to enhance customer satisfaction.

Technical Support:

Possess a strong understanding of computer hardware, software, and printing technologies.

Assist customers with technical issues, troubleshoot computer problems, and recommend
appropriate solutions.

Stay updated with the latest technological advancements in the industry and provide
recommendations for product offerings and improvements.

Sales and Marketing:

Develop strategies to promote the computer shop and printing services to attract new
customers and retain existing ones.

Collaborate with the marketing team to execute marketing campaigns, both online and offline.

Monitor sales performance, set targets, and implement strategies to achieve revenue goals.

Job Description: Crew - Computer Shop and Printing Services

Position Overview:
As a member of the crew in a computer shop and printing services, you will play a crucial role in
providing excellent customer service, assisting customers with their technical needs, and
ensuring the smooth operation of the shop. You will work closely with the manager and other
team members to deliver exceptional service and support.

Key Responsibilities:

Customer Assistance:

Greet customers and provide a welcoming and helpful environment.

Assist customers with their inquiries, product selection, and technical support.

Provide recommendations and guidance on computer hardware, software, and printing

solutions based on customer needs.

Process customer orders and payments accurately and efficiently.

Technical Support:

Troubleshoot computer hardware and software issues for customers.

Perform installations, upgrades, and repairs on computer systems, peripherals, and printers.

Assist customers with setting up and configuring software applications, printers, and network
connections.

Educate customers on basic computer operations and maintenance.

Product Knowledge and Merchandising:

Stay up-to-date with the latest computer technology trends, software applications, and printing
services.

Familiarize yourself with the products and services offered in the shop.
Maintain a clean and organized sales floor, ensuring products are properly displayed and
labeled.

Assist with inventory management, including receiving and restocking merchandise.

Operational Support:

Collaborate with team members to ensure smooth shop operations.

Assist in maintaining and troubleshooting computer systems, printers, and other equipment.

Follow established procedures for opening and closing the shop.

Contribute to maintaining a safe and secure working environment.

Administrative Tasks:

Assist with administrative duties, such as data entry, record keeping, and inventory
management.

Handle cash transactions, issue receipts, and reconcile daily sales.

Respond to phone calls, emails, and customer inquiries in a timely and professional manner.

Support the manager with various tasks as assigned.

Qualifications and Skills:

High school diploma or equivalent.

Excellent customer service and communication skills.

Basic knowledge of computer hardware, software, and printing technologies.

Ability to troubleshoot common computer issues and provide technical assistance.

Detail-oriented with strong organizational skills.

Ability to work in a fast-paced environment and handle multiple tasks effectively.

Proficiency in using basic office software and point-of-sale systems.

Strong problem-solving abilities and a willingness to learn.

Ability to work independently as well as part of a team.

We believe in creating a supportive and rewarding work environment for our employees. As
such, we offer a comprehensive compensation and benefits package designed to attract and
retain top talent while ensuring their well-being. Here is an overview of the compensation and
benefits we provide:

Competitive Salary:

We offer a competitive base salary that is in line with industry standards and reflects
employees' skills, experience, and performance. We conduct regular salary reviews to ensure
our employees are compensated fairly.

Performance-Based Incentives:

To recognize and reward exceptional performance, we provide performance-based incentives

such as bonuses, profit-sharing, or commission structures. These incentives motivate our
employees to achieve their goals and contribute to the overall success of the business.

Health Insurance:

We provide comprehensive health insurance coverage to our employees, which includes

medical, dental, and vision plans. This coverage helps safeguard their well-being and provides
access to quality healthcare services for themselves and their eligible dependents.
Retirement Plans:

We offer retirement savings plans, such as a 401(k) or similar programs, to help employees plan
for their future. We may provide matching contributions, where we contribute a percentage of
the employee's salary into their retirement account, encouraging long-term financial security.

Paid Time Off (PTO):

We understand the importance of work-life balance, and thus, we provide paid time off for
vacations, holidays, personal days, and sick leave. The specific PTO policy may vary based on the
employee's tenure and position within the company.

Flexible Work Arrangements:

We recognize the value of flexibility in meeting employees' individual needs and promoting
work-life balance. Depending on the nature of the role and operational requirements, we may
offer options such as remote work, flexible schedules, or part-time arrangements.

Professional Development:

We believe in fostering continuous growth and development for our employees. We provide
opportunities for professional development through training programs, workshops,
conferences, and educational reimbursements. These initiatives support employees in
enhancing their skills and advancing their careers.

Employee Assistance Programs (EAP):

We offer access to employee assistance programs, which provide confidential counseling and
support services to address personal and work-related challenges. These programs promote
well-being, mental health, and help employees navigate any difficulties they may
encounter.Employee Discounts and Perks:

To enhance the overall employee experience, we may offer various discounts and perks, such as
discounts on company products or services, memberships, gym subsidies, or other employee-
exclusive benefits.

Recognition and Rewards:

We believe in recognizing and appreciating employees' contributions. We have mechanisms in

place to acknowledge outstanding performance, including regular feedback, performance
reviews, and employee recognition programs.
Equipments used in Printing

Printer

A printer is an external hardware output device that takes the electronic data stored on a

computer or other device and generates a hard copy. For example, if you created a report on
your computer, you could print several copies to hand out at a staff meeting.

DTG Printer

Direct-to-garment printing is a process of printing on textiles using specialized aqueous ink jet
technology. DTG printers typically have a platen designed to hold the garment in a fixed
position, and the printer inks are jetted or sprayed onto the textile by the print head.
Sublimation Printer.

A sublimation printer is a “standard” inkjet printer converted or modified for use as a

sublimation printer. Desktop-sized printers (commonly A4-A3) are often standard Ricoh or Epson
inkjet printers fitted with a continuous ink system (CISS) or refillable ink cartridges for use with
dye sublimation inks.

ID Card Printer

An ID card printer is a machine that prints on a plastic (PVC) card.They are used to print
employee ID badges, membership cards, credit cards and more. ID card printers work the same
way a typical inkjet printer does
Digital Banner Printing machine.

Banner printing is a type of poster printing that caters for those looking for wide format printing
or large format printing. Used across a diverse range of industries in a wide variety of
applications, banner printing is a great way to communicate your brand's core messages on a
large scale.

Ink.

Ink is a liquid or paste containing dyes and pigments, used for writing or drawing by a pen,
brush, or quill or for marking a text, design, image, or colored surface.
Sublimation ink.

sublimation ink is based on the dye sublimation printing process, in which heat and pressure are
being used in a way that turns the ink directly into a gas without first liquefying it.

DTG ink.

Dura-Jet DTG Ink is a range of digital textile pigment inks. Direct to Garment pigment ink offers
an ease of fixation process and an environment-friendly process to print on natural fibers.
Besides these inks for DTG Printer are largely fabric-independent.

Equipments used in Computer Rental.

Computer

A computer is a machine or device that performs processes, calculations and operations based
on instructions provided by a software or hardware program. It has the ability to accept data
(input), process it, and then produce outputs.

Modern computers are electronic devices used for a variety of purposes ranging from browsing
the web, writing documents, editing videos, creating applications, playing video games, etc.