Chapter number 2

OVERVIEW OF THE ORGANIZATION

1.1 Introduction & History of UBL

United Bank Limited (UBL) leads the banking and financial services sector in Pakistan.
With a customer base of over 4 million, the Bank boasts Pakistan's widest network of
over 44,000 customer touch points; this includes more than 1,400 branches, above 37,000
Omni Agents and over 1,400 ATMs.

Agha Hasan Abedi founded the bank in November 1958 and under his leadership, it became the
second largest bank in Pakistan. In 1974, the Government of Pakistan nationalized the bank. This,
in turn, led to Agha Hasan Abedi founding the Bank of Credit and Commerce International.

1.2 Vision Statement

Our vision is to be the premier choice for both corporate and consumer sectors by
delivering exceptional customer service, innovative solutions and building long-lasting
trust and partnership.

1.3 Mission Statement

“We will be the preferred provider of targeted financial service in our communities based
on strong customer relationships. We will strengthen these relationships by providing the
right solutions that combine our technology, experience, and financial strength.

1.4 Prodcut Line

1.4.1 .Deposit Products

Deposit products consist of a wide variety of financial products whereby clients

deliver (deposit) funds (in cash or digitally) with a financial institution and may
earn a financial return depending on the deposit type and duration.

1.4.2 Profit Loss Sharing Term Account

1.4.3 Consumer Finance

UBL CashPlus is a unique term loan financing product which offers a number of

features, options, and flexibility that is designed to fulfil and support all your ...
1.4.4 Electronic Banking

UBL Netbanking is an Internet Banking Service that offers simple, convenient and secure
method of accessing UBL bank accounts on the Internet. It has never been so easy to
access and manage your finances in a secure, real-time online environment.

1.4.5 Services

 Deposits. UBL Freelancer Account. Women's Financial Services (Urooj Account) ...
 Consumer Banking. Consumer Banking. Consumer Loans. ...
 Insurance.
 Banking. Financing to Urooj. SBP Schemes. ...
 UBL Digital. e-commerce payment gateway. UBL Digital Term Deposit Investment. ...
 Mutual Funds.
 Remittance Services. Remittance Services. ...
 Investor Relations.

1.5 Competitors

Company Change P/E (TTM)

BAFL Bank Alfalah Ltd. +0.43% 2.13

NBP National Bank of Pakistan -0.47% 1.39

MEBL Meezan Bank Ltd. +0.49% 3.25

MCB MCB Bank Ltd. +0.42% 3.49

1.6 Introduction to All Departments

1.6.1 Operation Department