Solution:

Answer No.1:

a) Scenario a) is related to usability goals, as it highlights the conflict between two components of
usability efficiency and satisfaction. The QWERTY keyboard was designed for efficiency, but it
sacrificed satisfaction by not being the most optimal layout.
b) Scenario b) is also related to user experience goals. The poor navigation experience and lack of a
powerful search bar make it difficult for users to achieve their goal of purchasing groceries, leading
to negative user experience.
c) Scenario c) is related to user experience goals, as it emphasizes the importance of providing a
pleasant and engaging browsing experience to the users. The day and night view modes, intuitive
sidebar, and eye-catching design style all contribute to enhancing the overall user experience of the
e-commerce website.

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Answer No.2:

Figure 1 is a bad design.

Bad design may present a cluttered or overwhelming interface, making it difficult for users to
comprehend or differentiate between different friend suggestions.

Figure 2 is a good design.

A good design should have a clear and intuitive layout that makes it easy for users to understand
and navigate the list of suggested friend. A good design should visual cues like typography, color or size to
establish a clear visual hierarchy.