The Art of Troubleshooting Information

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Troubleshooting Information about:support

Troubleshooting Information
This page contains technical information that might be useful when you’re trying
to solve a problem. If you are looking for answers to common questions about Give Firefox a tune up
Firefox, check out our support website.
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Application Basics

Name Firefox

Version 113.0.2

Build ID 20230522134052

Distribution ID MX-Linux

Update Directory Open Directory /opt/firefox

Update History Show Update History

Update Channel release

User Agent Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/113.0

OS Linux 5.10.0-0.bpo.9-amd64 #1 SMP Debian 5.10.70-1~bpo10+1 (2021-10-10)

OS Theme Greybird-mx / Greybird-mx

Application Binary /opt/firefox/firefox-bin

Profile Directory Open Directory /home/ms/.mozilla/firefox/63vcd47y.default-release

Enabled Plugins about:plugins

Build Configuration about:buildconfig

Memory Use about:memory

Performance about:processes

Registered Service Workers about:serviceworkers

Multiprocess Windows 1/1

Fission Windows 1/1 Enabled by default

Remote Processes 2

Enterprise Policies Active

Google Location Service Key Found

Google Safebrowsing Key Found

Mozilla Location Service Key Found

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Troubleshooting Information about:support

Safe Mode false

Memory Size (RAM) 7.7 GB

Disk Space Available 5.6 GB

Profiles about:profiles

Crash Reports for the Last 3 Days

Report ID Submitted

All Crash Reports

Firefox Features

Name Version ID

Firefox Screenshots 39.0.1 screenshots@mozilla.org

Form Autofill 1.0.1 formautofill@mozilla.org

Picture-In-Picture 1.0.0 pictureinpicture@mozilla.org

Web Compatibility Interventions 113.0.0 webcompat@mozilla.org

WebCompat Reporter 1.5.1 webcompat-reporter@mozilla.org

Remote Features

Name Status

Remote Processes

Type Count

Extension 1

Socket 1

Add-ons

Name Type Version Enabled ID

Add-ons Search Detection extension 2.0.0 true addons-search-detection@mozilla.com

Amazon.com extension 1.6 true amazondotcom@search.mozilla.org

Bing extension 1.5 true bing@search.mozilla.org

DuckDuckGo extension 1.4 true ddg@search.mozilla.org

eBay extension 1.4 true ebay@search.mozilla.org

Google extension 1.4 true google@search.mozilla.org

Wikipedia (en) extension 1.3 true wikipedia@search.mozilla.org

Graphics

Features
Window Device Pixel Ratios 1

2 of 14 5/25/23, 21:22
Troubleshooting Information about:support

Compositing WebRender

wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth
Asynchronous Pan/Zoom
pinch-zoom enabled

EGL_VENDOR: Mesa Project


EGL_VERSION: 1.4
EGL_EXTENSIONS: EGL_ANDROID_blob_cache EGL_ANDROID_native_fence_sync
EGL_CHROMIUM_sync_control EGL_EXT_buffer_age EGL_EXT_create_context_robustness
EGL_EXT_image_dma_buf_import EGL_EXT_image_dma_buf_import_modifiers
EGL_KHR_config_attribs EGL_KHR_create_context EGL_KHR_create_context_no_error
EGL_KHR_fence_sync EGL_KHR_get_all_proc_addresses EGL_KHR_gl_colorspace
EGL_KHR_gl_renderbuffer_image EGL_KHR_gl_texture_2D_image
EGL_KHR_gl_texture_3D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_image
WebGL 1 Driver WSI Info EGL_KHR_image_base EGL_KHR_image_pixmap EGL_KHR_no_config_context
EGL_KHR_reusable_sync EGL_KHR_surfaceless_context EGL_EXT_pixel_format_float
EGL_KHR_wait_sync EGL_MESA_configless_context EGL_MESA_drm_image
EGL_MESA_image_dma_buf_export EGL_NOK_texture_from_pixmap
EGL_WL_bind_wayland_display
EGL_EXTENSIONS(nullptr): EGL_EXT_device_base EGL_EXT_device_enumeration
EGL_EXT_device_query EGL_EXT_platform_base EGL_KHR_client_get_all_proc_addresses
EGL_EXT_client_extensions EGL_KHR_debug EGL_EXT_platform_wayland
EGL_EXT_platform_x11 EGL_MESA_platform_gbm EGL_MESA_platform_surfaceless
IsWebglOutOfProcessEnabled: 1

WebGL 1 Driver Renderer Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Desktop

WebGL 1 Driver Version 3.0 Mesa 18.3.6

GL_ARB_multisample GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_minmax


GL_EXT_blend_subtract GL_EXT_copy_texture GL_EXT_subtexture GL_EXT_texture_object
GL_EXT_vertex_array GL_EXT_compiled_vertex_array GL_EXT_texture GL_EXT_texture3D
GL_IBM_rasterpos_clip GL_ARB_point_parameters GL_EXT_draw_range_elements
GL_EXT_packed_pixels GL_EXT_point_parameters GL_EXT_rescale_normal
GL_EXT_separate_specular_color GL_EXT_texture_edge_clamp GL_SGIS_generate_mipmap
GL_SGIS_texture_border_clamp GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod
GL_ARB_framebuffer_sRGB GL_ARB_multitexture GL_EXT_framebuffer_sRGB
GL_IBM_multimode_draw_arrays GL_IBM_texture_mirrored_repeat
GL_3DFX_texture_compression_FXT1 GL_ARB_texture_cube_map GL_ARB_texture_env_add
GL_ARB_transpose_matrix GL_EXT_blend_func_separate GL_EXT_fog_coord
GL_EXT_multi_draw_arrays GL_EXT_secondary_color GL_EXT_texture_env_add
GL_EXT_texture_filter_anisotropic GL_EXT_texture_lod_bias GL_INGR_blend_func_separate
GL_NV_blend_square GL_NV_light_max_exponent GL_NV_texgen_reflection
GL_NV_texture_env_combine4 GL_S3_s3tc GL_SUN_multi_draw_arrays
GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_EXT_framebuffer_object
GL_EXT_texture_compression_s3tc GL_EXT_texture_env_combine GL_EXT_texture_env_dot3
GL_MESA_window_pos GL_NV_packed_depth_stencil GL_NV_texture_rectangle
WebGL 1 Driver Extensions GL_ARB_depth_texture GL_ARB_occlusion_query GL_ARB_shadow
GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3
GL_ARB_texture_mirrored_repeat GL_ARB_window_pos GL_EXT_stencil_two_side
GL_EXT_texture_cube_map GL_NV_depth_clamp GL_NV_fog_distance
GL_APPLE_packed_pixels GL_ARB_draw_buffers GL_ARB_fragment_program
GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_vertex_program
GL_ARB_vertex_shader GL_ATI_draw_buffers GL_ATI_texture_env_combine3
GL_ATI_texture_float GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_MESA_pack_invert
GL_NV_primitive_restart GL_ARB_depth_clamp GL_ARB_fragment_program_shadow
GL_ARB_half_float_pixel GL_ARB_occlusion_query2 GL_ARB_point_sprite
GL_ARB_shading_language_100 GL_ARB_sync GL_ARB_texture_non_power_of_two
GL_ARB_vertex_buffer_object GL_ATI_blend_equation_separate
GL_EXT_blend_equation_separate GL_OES_read_format GL_ARB_color_buffer_float
GL_ARB_pixel_buffer_object GL_ARB_texture_compression_rgtc GL_ARB_texture_float
GL_ARB_texture_rectangle GL_EXT_packed_float GL_EXT_pixel_buffer_object
GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc
GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_shared_exponent
GL_ARB_framebuffer_object GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample
GL_EXT_packed_depth_stencil GL_APPLE_object_purgeable GL_ARB_vertex_array_object

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Troubleshooting Information about:support

GL_ATI_separate_stencil GL_EXT_draw_buffers2 GL_EXT_draw_instanced


GL_EXT_gpu_program_parameters GL_EXT_texture_array GL_EXT_texture_integer
GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_OES_EGL_image GL_ARB_copy_buffer
GL_ARB_depth_buffer_float GL_ARB_draw_instanced GL_ARB_half_float_vertex
GL_ARB_instanced_arrays GL_ARB_map_buffer_range GL_ARB_texture_rg
GL_ARB_texture_swizzle GL_ARB_vertex_array_bgra GL_EXT_texture_swizzle
GL_EXT_vertex_array_bgra GL_NV_conditional_render GL_AMD_conservative_depth
GL_AMD_draw_buffers_blend GL_AMD_seamless_cubemap_per_texture
GL_ARB_ES2_compatibility GL_ARB_blend_func_extended GL_ARB_debug_output
GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex
GL_ARB_explicit_attrib_location GL_ARB_fragment_coord_conventions
GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_sampler_objects
GL_ARB_seamless_cube_map GL_ARB_shader_texture_lod GL_ARB_texture_cube_map_array
GL_ARB_texture_gather GL_ARB_texture_multisample GL_ARB_texture_query_lod
GL_ARB_texture_rgb10_a2ui GL_ARB_uniform_buffer_object
GL_ARB_vertex_type_2_10_10_10_rev GL_EXT_provoking_vertex GL_EXT_texture_snorm
GL_MESA_texture_signed_rgba GL_NV_texture_barrier GL_ARB_draw_indirect
GL_ARB_get_program_binary GL_ARB_robustness GL_ARB_separate_shader_objects
GL_ARB_shader_bit_encoding GL_ARB_shader_precision GL_ARB_texture_compression_bptc
GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3
GL_AMD_multi_draw_indirect GL_ANGLE_texture_compression_dxt3
GL_ANGLE_texture_compression_dxt5 GL_ARB_compressed_texture_pixel_storage
GL_ARB_conservative_depth GL_ARB_internalformat_query GL_ARB_map_buffer_alignment
GL_ARB_shader_atomic_counters GL_ARB_shader_image_load_store
GL_ARB_shading_language_420pack GL_ARB_shading_language_packing
GL_ARB_texture_storage GL_ARB_transform_feedback_instanced
GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_transform_feedback
GL_AMD_shader_trinary_minmax GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays
GL_ARB_clear_buffer_object GL_ARB_compute_shader GL_ARB_copy_image
GL_ARB_explicit_uniform_location GL_ARB_fragment_layer_viewport
GL_ARB_framebuffer_no_attachments GL_ARB_invalidate_subdata
GL_ARB_multi_draw_indirect GL_ARB_program_interface_query GL_ARB_shader_image_size
GL_ARB_shader_storage_buffer_object GL_ARB_texture_query_levels
GL_ARB_texture_storage_multisample GL_ARB_texture_view GL_ARB_vertex_attrib_binding
GL_KHR_debug GL_KHR_robustness GL_ARB_buffer_storage GL_ARB_clear_texture
GL_ARB_indirect_parameters GL_ARB_internalformat_query2 GL_ARB_multi_bind
GL_ARB_seamless_cubemap_per_texture GL_ARB_shader_draw_parameters
GL_ARB_shader_group_vote GL_ARB_texture_mirror_clamp_to_edge
GL_ARB_vertex_type_10f_11f_11f_rev GL_EXT_shader_integer_mix
GL_INTEL_performance_query GL_ARB_clip_control GL_ARB_conditional_render_inverted
GL_ARB_cull_distance GL_ARB_derivative_control GL_ARB_get_texture_sub_image
GL_ARB_pipeline_statistics_query GL_ARB_shader_texture_image_samples
GL_ARB_texture_barrier GL_ARB_transform_feedback_overflow_query
GL_EXT_polygon_offset_clamp GL_KHR_blend_equation_advanced
GL_KHR_context_flush_control GL_ARB_shader_atomic_counter_ops GL_ARB_shader_clock
GL_EXT_shader_samples_identical GL_KHR_no_error GL_MESA_shader_integer_functions
GL_ARB_polygon_offset_clamp GL_ARB_texture_filter_anisotropic
GL_EXT_shader_framebuffer_fetch_non_coherent

ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend


EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc
EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug
OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives
WebGL 1 Extensions OES_texture_float OES_texture_float_linear OES_texture_half_float
OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float
WEBGL_compressed_texture_etc WEBGL_compressed_texture_s3tc
WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders
WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context

EGL_VENDOR: Mesa Project


EGL_VERSION: 1.4
EGL_EXTENSIONS: EGL_ANDROID_blob_cache EGL_ANDROID_native_fence_sync
WebGL 2 Driver WSI Info
EGL_CHROMIUM_sync_control EGL_EXT_buffer_age EGL_EXT_create_context_robustness
EGL_EXT_image_dma_buf_import EGL_EXT_image_dma_buf_import_modifiers
EGL_KHR_config_attribs EGL_KHR_create_context EGL_KHR_create_context_no_error

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Troubleshooting Information about:support

EGL_KHR_fence_sync EGL_KHR_get_all_proc_addresses EGL_KHR_gl_colorspace


EGL_KHR_gl_renderbuffer_image EGL_KHR_gl_texture_2D_image
EGL_KHR_gl_texture_3D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_image
EGL_KHR_image_base EGL_KHR_image_pixmap EGL_KHR_no_config_context
EGL_KHR_reusable_sync EGL_KHR_surfaceless_context EGL_EXT_pixel_format_float
EGL_KHR_wait_sync EGL_MESA_configless_context EGL_MESA_drm_image
EGL_MESA_image_dma_buf_export EGL_NOK_texture_from_pixmap
EGL_WL_bind_wayland_display
EGL_EXTENSIONS(nullptr): EGL_EXT_device_base EGL_EXT_device_enumeration
EGL_EXT_device_query EGL_EXT_platform_base EGL_KHR_client_get_all_proc_addresses
EGL_EXT_client_extensions EGL_KHR_debug EGL_EXT_platform_wayland
EGL_EXT_platform_x11 EGL_MESA_platform_gbm EGL_MESA_platform_surfaceless
IsWebglOutOfProcessEnabled: 1

WebGL 2 Driver Renderer Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Desktop

WebGL 2 Driver Version 4.2 (Core Profile) Mesa 18.3.6

GL_3DFX_texture_compression_FXT1 GL_AMD_conservative_depth
GL_AMD_draw_buffers_blend GL_AMD_multi_draw_indirect
GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_trinary_minmax
GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index
GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5
GL_APPLE_object_purgeable GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility
GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended
GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture
GL_ARB_clip_control GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader
GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer
GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output
GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_derivative_control
GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend
GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced
GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location
GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport
GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object
GL_ARB_framebuffer_sRGB GL_ARB_get_program_binary GL_ARB_get_texture_sub_image
GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel
GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays
GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata
GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind
GL_ARB_multi_draw_indirect GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query
WebGL 2 Driver Extensions GL_ARB_pixel_buffer_object GL_ARB_point_sprite GL_ARB_polygon_offset_clamp
GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_robustness
GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map
GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects
GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters
GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters
GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size
GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object
GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples
GL_ARB_shader_texture_lod GL_ARB_shader_viewport_layer_array
GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_sync
GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_buffer_object
GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range
GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc
GL_ARB_texture_cube_map_array GL_ARB_texture_filter_anisotropic GL_ARB_texture_float
GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_multisample
GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod
GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui
GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle
GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2
GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced
GL_ARB_transform_feedback_overflow_query GL_ARB_uniform_buffer_object
GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit
GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_shader

5 of 14 5/25/23, 21:22
Troubleshooting Information about:support

GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev
GL_ARB_viewport_array GL_ATI_blend_equation_separate GL_ATI_texture_float GL_EXT_abgr
GL_EXT_blend_equation_separate GL_EXT_draw_buffers2 GL_EXT_draw_instanced
GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample
GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object
GL_EXT_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_EXT_packed_float
GL_EXT_pixel_buffer_object GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex
GL_EXT_shader_framebuffer_fetch_non_coherent GL_EXT_shader_integer_mix
GL_EXT_shader_samples_identical GL_EXT_texture_array GL_EXT_texture_compression_dxt1
GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc
GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_sRGB
GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm
GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback
GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_IBM_multimode_draw_arrays
GL_INTEL_performance_query GL_KHR_blend_equation_advanced
GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_robustness
GL_MESA_pack_invert GL_MESA_shader_integer_functions GL_MESA_texture_signed_rgba
GL_NV_conditional_render GL_NV_depth_clamp GL_NV_packed_depth_stencil
GL_NV_texture_barrier GL_OES_EGL_image GL_S3_s3tc

EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc


EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug
WebGL 2 Extensions OES_draw_buffers_indexed OES_texture_float_linear WEBGL_compressed_texture_etc
WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb
WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context

Window Protocol x11

Desktop Environment xfce

Target Frame Rate 60

{
WebGPU Default Adapter "navigator.gpu": null
}

{
WebGPU Fallback Adapter "navigator.gpu": null
}

GPU #1
Active Yes

Description Mesa DRI Intel(R) Ivybridge Desktop

Vendor ID 0x8086

Device ID 0x0152

Driver Vendor mesa/unknown

Driver Version 18.3.6.0

RAM 0

Diagnostics
AzureCanvasBackend skia

AzureContentBackend skia

AzureFallbackCanvasBackend skia

CMSOutputProfile Empty profile data

Display0 1920x1080@60Hz scales:1.000000|1.000000

DisplayCount 1

Decision Log

HW_COMPOSITING default available

OPENGL_COMPOSITING default available

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Troubleshooting Information about:support

WEBRENDER default available

Disabled
default disabled Blocklisted; failure code FEATURE_FAILURE_DISABLED
by default

Blocklisted Blocklisted; failure code


env blocklisted
by gfxInfo FEATURE_FAILURE_WEBRENDER_COMPOSITOR_DISABLED
WEBRENDER_COMPOSITOR
Cannot be
enabled in Blocklisted; failure code
runtime blocked
release or FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA
beta

WEBRENDER_PARTIAL default available

Blocklisted; failure code


WEBRENDER_SHADER_CACHE default disabled Disabled by default
FEATURE_FAILURE_DISABLED

WEBRENDER_OPTIMIZED_SHADERS default available

default available
WEBRENDER_ANGLE Blocklisted; failure code
env unavailable OS not supported
FEATURE_FAILURE_OS_NOT_SUPPORTED

default available

Blocklisted; failure code


user disabled User disabled via pref
FEATURE_FAILURE_DCOMP_PREF_DISABLED
WEBRENDER_DCOMP_PRESENT Blocklisted; failure code
env unavailable Requires GPU process
FEATURE_FAILURE_NO_GPU_PROCESS

Blocklisted; failure code


runtime unavailable Requires ANGLE
FEATURE_FAILURE_DCOMP_NOT_ANGLE

WEBRENDER_SCISSORED_CACHE_CLEARS default available

default available

WEBGPU WebGPU cannot be


Blocklisted; failure code
runtime blocked enabled in release or
WEBGPU_DISABLE_RELEASE_OR_BETA
beta

X11_EGL default available

DMABUF default available

default available
HARDWARE_VIDEO_DECODING Blocklisted by Blocklisted; failure code
env blocklisted
gfxInfo FEATURE_HARDWARE_VIDEO_DECODING_MESA

Blocklisted; failure code


DMABUF_SURFACE_EXPORT default blocked Blocklisted by gfxInfo
FEATURE_FAILURE_BROKEN_DRIVER

BACKDROP_FILTER default available

CANVAS_RENDERER_THREAD default available

ACCELERATED_CANVAS2D default available

Media

Audio Backend pulse-rust

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Troubleshooting Information about:support

Max Channels 2

Preferred Sample Rate 44100

Roundtrip latency (standard deviation) 45.32ms (8.23)

Codec Support Information

Output Devices
Name Group Vendor State Preferred Format Channels Rate Latency

default:
S16LE, default:
/devices
support: 44100,
/pci0000:00 Intel
Built-in Audio Analog Stereo Enabled All S16LE 2 support: 0 - 0
/0000:00:1b.0 Corporation
S16BE 1-
/sound/card0
F32LE 384000
F32BE

Input Devices
Name Group Vendor State Preferred Format Channels Rate Latency

default:
S16LE, default:
/devices
support: 44100,
/pci0000:00 Intel
Monitor of Built-in Audio Analog Stereo Enabled All S16LE 2 support: 0 - 0
/0000:00:1b.0 Corporation
S16BE 1-
/sound/card0
F32LE 384000
F32BE

Environment Variables

Name Value

DISPLAY :0.0

MOZ_ASSUME_USER_NS 1

MOZ_CRASHREPORTER_EVENTS_DIRECTORY /home/ms/.mozilla/firefox/63vcd47y.default-release/crashes/events

MOZ_CRASHREPORTER_RESTART_ARG_0 firefox

MOZ_CRASHREPORTER_RESTART_ARG_1 about:support

MOZ_CRASHREPORTER_RESTART_ARG_2

MOZ_CRASHREPORTER_DATA_DIRECTORY /home/ms/.mozilla/firefox/Crash Reports

MOZ_CRASHREPORTER_PING_DIRECTORY /home/ms/.mozilla/firefox/Pending Pings

MOZ_CRASHREPORTER_STRINGS_OVERRIDE /opt/firefox/browser/crashreporter-override.ini

MOZ_LAUNCHED_CHILD

MOZ_APP_SILENT_START

XRE_PROFILE_PATH

XRE_PROFILE_LOCAL_PATH

XRE_START_OFFLINE

XRE_BINARY_PATH

XRE_RESTARTED_BY_PROFILE_MANAGER

Experimental Features

Name Value

about:home startup cache (browser.startup.homepage.abouthome_cache.enabled)


false

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Troubleshooting Information about:support

Name Value

Accessibility cache (accessibility.cache.enabled) true

Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequ


false

CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled)


false

Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled)


true

Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-se


false

Media: JPEG XL (image.jxl.enabled) false

Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuri


false

Web API: WebGPU (dom.webgpu.enabled) false

WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles) false

Remote Experiments

Name Experiment Branch

See about:studies for more information, including how to disable individual experiments or to disable Firefox from running
this type of experiment in the future.

Important Modified Preferences

Name Value

accessibility.force_disabled 1

browser.cache.disk.amount_written 13393

browser.cache.disk.capacity 10240

browser.cache.disk.filesystem_reported 1

browser.cache.disk.smart_size.enabled false

browser.cache.disk.smart_size.first_run false

browser.cache.frecency_experiment 3

browser.contentblocking.category custom

browser.download.useDownloadDir false

browser.places.smartBookmarksVersion 8

browser.privatebrowsing.autostart true

browser.search.region RO

browser.search.suggest.enabled false

browser.sessionstore.privacy_level 2

browser.sessionstore.upgradeBackup.latestBuildID 20180128191252

browser.startup.homepage https://start.duckduckgo.com

browser.startup.homepage_override.buildID 20230522134052

browser.startup.homepage_override.mstone 113.0.2

browser.tabs.inTitlebar 0

browser.tabs.remote.autostart.2 true

browser.tabs.warnOnCloseOtherTabs false

browser.urlbar.autocomplete.enabled false

browser.urlbar.autoFill false

browser.urlbar.matchBuckets general:5,suggestion:Infinity

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Troubleshooting Information about:support

Name Value

browser.urlbar.placeholderName Google

browser.urlbar.placeholderName.private Google

browser.urlbar.quicksuggest.migrationVersion 2

browser.urlbar.quicksuggest.scenario history

browser.urlbar.resultBuckets {"children":[{"maxResultCount":1,"children":[{"group":"heuristicTest"},{"group":"heu

browser.urlbar.resultGroups {"children":[{"maxResultCount":1,"children":[{"group":"heuristicTest"},{"group":"heu

browser.urlbar.searchSuggestionsChoice false

browser.urlbar.showSearchSuggestionsFirst false

browser.urlbar.speculativeConnect.enabled false

browser.urlbar.suggest.bookmark false

browser.urlbar.suggest.history false

browser.urlbar.suggest.openpage false

browser.urlbar.suggest.topsites false

browser.urlbar.tipShownCount.searchTip_onboard 4

browser.urlbar.trimURLs false

doh-rollout.balrog-migration-done true

doh-rollout.disable-heuristics true

doh-rollout.doneFirstRun true

doh-rollout.home-region RO

dom.event.clipboardevents.enabled false

dom.ipc.processCount.web 4

dom.security.https_only_mode true

dom.security.https_only_mode_ever_enabled true

extensions.lastAppVersion 113.0.2

gfx.blacklist.canvas2d.acceleration.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.d3d11.keyed.mutex.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.direct2d.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.direct3d11angle.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.dx.interop2.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.gpu.process.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.hardwarevideodecoding.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.layers.advanced.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.layers.direct3d10-1.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.layers.direct3d10.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.layers.direct3d11.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.layers.direct3d9.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.layers.opengl.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.stagefright.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.webgl.angle.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.webgl.msaa.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.webgl.opengl.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.webgl2.failureid FEATURE_FAILURE_OPENGL_1

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Troubleshooting Information about:support

Name Value

gfx.blacklist.webrtc.hw.acceleration.decode.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.webrtc.hw.acceleration.encode.failureid FEATURE_FAILURE_OPENGL_1

gfx.blacklist.webrtc.hw.acceleration.failureid FEATURE_FAILURE_OPENGL_1

identity.fxaccounts.enabled false

idle.lastDailyNotification 1669905530

media.autoplay.default 5

media.gmp-gmpopenh264.abi x86_64-gcc3

media.gmp-gmpopenh264.lastDownload 1669905491

media.gmp-gmpopenh264.lastInstallStart 1669905490

media.gmp-gmpopenh264.lastUpdate 1669905491

media.gmp-gmpopenh264.version 1.8.1.2

media.gmp-manager.buildID 20221128144904

media.gmp-manager.lastCheck 1669905490

media.gmp.storage.version.observed 1

media.navigator.enabled false

media.peerconnection.enabled false

media.peerconnection.identity.timeout 1

media.peerconnection.turn.disable true

media.peerconnection.use_document_iceservers false

media.peerconnection.video.enabled false

network.cookie.cookieBehavior 1

network.cookie.prefsMigrated true

network.dns.disablePrefetch true

network.http.referer.XOriginPolicy 2

network.http.referer.XOriginTrimmingPolicy 2

network.http.speculative-parallel-limit 0

network.IDN_show_punycode true

network.predictor.cleaned-up true

network.predictor.enabled false

network.prefetch-next false

network.trr.blocklist_cleanup_done true

network.trr.custom_uri https://doh.libredns.gr/dns-query

network.trr.mode 2

network.trr.uri https://doh.libredns.gr/dns-query

places.database.lastMaintenance 1669905530

places.history.expiration.transient_current_max_pages 112348

plugin.disable_full_page_plugin_for_types application/pdf

privacy.annotate_channels.strict_list.enabled true

privacy.cpd.offlineApps true

privacy.cpd.siteSettings true

privacy.donottrackheader.enabled true

privacy.purge_trackers.date_in_cookie_database 0

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Troubleshooting Information about:support

Name Value

privacy.purge_trackers.last_purge 1669905530093

privacy.sanitize.pending [{"id":"newtab-container","itemsToClear":[],"options":{}}]

privacy.trackingprotection.enabled true

privacy.trackingprotection.socialtracking.enabled true

security.remote_settings.crlite_filters.checked 1599316935

security.remote_settings.intermediates.checked 1599316935

security.sandbox.content.tempDirSuffix 0cd37c5b-2ce0-4360-b09b-a71971448218

security.sandbox.plugin.tempDirSuffix 51c6ef8d-86e4-4f98-a85c-803015b228c9

services.sync.declinedEngines

signon.autofillForms false

signon.generation.enabled false

signon.importedFromSqlite true

signon.management.page.breach-alerts.enabled false

signon.rememberSignons false

signon.usage.hasEntry false

storage.vacuum.last.index 0

storage.vacuum.last.places.sqlite 1669905530

Important Locked Preferences

Name Value

fission.autostart.session true

Places Database

Integrity Verify Integrity

Statistics Show Statistics

Accessibility

Activated false

Prevent Accessibility 1

Library Versions

Expected minimum version Version in use

NSPR 4.35 4.35

NSS 3.89 3.89

NSSSMIME 3.89 3.89

NSSSSL 3.89 3.89

NSSUTIL 3.89 3.89

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Troubleshooting Information about:support

Sandbox

Seccomp-BPF (System Call Filtering) true

Seccomp Thread Synchronization true

User Namespaces true

Content Process Sandboxing true

Media Plugin Sandboxing true

Content Process Sandbox Level 4

Effective Content Process Sandbox Level 4

Win32k Lockdown State for Content Process Win32k Lockdown disabled -- Operating system not supported

GPU Process Sandbox Level 0

Rejected System Calls

# Seconds Ago PID TID Process Type Syscall Arguments

Startup Cache

Disk Cache Path /home/ms/.cache/mozilla/firefox/63vcd47y.default-release/startupCache/startupCache.8.little

Ignore Disk Cache false

Found Disk Cache on Init false

Wrote to Disk Cache false

Internationalization & Localization

Application Settings
Requested Locales ["en-US"]

Available Locales ["en-US"]

App Locales ["en-US"]

Regional Preferences ["en-US"]

Default Locale "en-US"

Operating System
System Locales ["en-US"]

Regional Preferences ["en-US"]

Remote Debugging (Chromium Protocol)

Accepting Connections false

URL

Printing

Troubleshooting Clear saved print settings

Modified print settings

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Troubleshooting Information about:support

Name Value

print_printer PostScript/default

print.print_bgcolor false

print.print_bgimages false

print.print_duplex 0

print.print_evenpages true

print.print_margin_bottom 0.5

print.print_margin_left 0.5

print.print_margin_right 0.5

print.print_margin_top 0.5

print.print_oddpages true

print.print_orientation 1

print.print_page_delay 50

print.print_paper_data 0

print.print_paper_height 11.69

print.print_paper_name iso_a4

print.print_paper_size_unit 0

print.print_paper_width 8.27

print.print_resolution 600

print.print_scaling 1.00

print.print_shrink_to_fit true

print.print_to_file false

print.print_unwriteable_margin_bottom 21

print.print_unwriteable_margin_left 15

print.print_unwriteable_margin_right 15

print.print_unwriteable_margin_top 21

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