DAVID JOHNSON

Surprise, US 85388 • 601-695-4983 • Davidtjohnson28@gmail.com • WWW: Personal Website

SALES, ACCOUNT MANAGEMENT, BUSINESS STRATEGY

Reliable sales, account management, client relations and collections manager with experience establishing
and enforcing service standards and sales goals. Take great pride in building lasting relationships in all
business endeavors. Performance-oriented team player that addresses customer needs and optimize
business retention. Built, led and motivated teams to excel in competitive environments while over achieving
company KPI's. Strong back ground in Life/ Annuities sales with structured background in short/long term
disability group benefits and health insurance.

WORK HISTORY

Sales Collector and Account Manager

Phoenix Waste Management - Phoenix, AZ 11/2020 - Current
Resolve all accounting related issues to B2B collections and terms negotiations
Performs with solid knowledge of AR, credit and collections aging, cash app invoices and disputes
Collaborate with brokers and business owners to negotiate appropriate debits/credits to keep all
accounts current
Manage upsell potential and current clients while maintaining broker retention in account relationships
Provide brokers and business owners solutions to alleviate short or non payments, negotiating new
deals or contracts
Work in conjunction with write off, bankruptcy and and 3rd party collections teams internally
Negotiate and closes sales of WM waste products and construction products
Conducts post-sale client service work to ensure product/service implementations is successful
Upgrade customer strategies for current customers to enhance sales and increase profitability.
Secured new accounts by strategically pursuing leads, generating over $156,000 in revenue monthly.
Consistency surpassed sales goals by 115% or better monthly
Handled 30/40 inbound calls day while making 20/30 outbound calls day for B2B Sales overcoming
objections and emphasizing value.

Retail Store Manager II

Cox Communications - Omaha, NE 06/2014 - 10/2020
Executed standard operating procedures for Cox Communication retail location direct supervision of
10/15 fulltime/part time employees
Managed all cash intake operations collections and accounting for 5 million dollar store operations
Project managed and developed buying teams to estimate product demand new services
Facilitated store hours and support based on business need to manage accounts for city wide market
area
 Exhibited operational excellence through diligent adherence to policies and procedures
Served as brand ambassador in main platform social media profiles embodiment of company's
corporate identity
Created Hyper Adoption team focused on increasing Net Promoter score and Wildly Important Goal
Increased sales revenues by promoting products and educating customers resulting in 20% increase
year over year
Aggressively worked of KPI's for company goals
Over 5 years experience in people leading and promotion
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales
volume.

Life/Health Insurance Agent

AAA Life Insurance - Omaha, NE 01/2010 - 06/2014
Managed 70/80 in/out bound calls per day
Quotation of prospects, including risk analysis of competitor data, alternate funding arrangements
and benefit plan
Life, Major Medical/Health Annuities,
Developed strategic case level recommendations related to market competition, product development,
and market pricing decisions
Consulted with other project members, across multiple departments to negotiate claim process
Managed to be successfully 110%-130% of monthly quota

Financial Associate/Account Management Specialist

Woodmen Of The World Life Insurance Society - Omaha, NE 08/2005 - 11/2009
Responsible for client retention and manages RFIs, RFPs, and benchmarking exercises for clients.
Manages contract negotiations for existing clients.
Explain policy coverage to policyholders and third party administrators
Complete thorough investigations and document facts relating to claims.
Support in client retention by maintaining positive relationship and image with clients.
Effectively manages difficult client communications including changes in terms, enrollment guidelines,
risk assessment, and group size/details.

SKILLS

Versed in financial acumen 3 Years of experience in Short Term Disability,

Strong sales, analytical, client relations
Ability to manage clients across
markets/industries
Proficient in Insurance operations/program
/account management
Computer applications include Microsoft office
Sales Force, teams, one drive, Serff filing
system, proc sql/sas, Pro Forma
Absence claim management and group benefits
Years of experience evaluating and analyzing
markets and competitors
7 years experience in product strategy,
management, business strategy
Financial services experience and supporting
financial planning
Multiple state licenses Insurance life
health/accident annuities