UTH Radom

Tłumaczenie ustne specjalistyczne

Translatoryka
IV semestr 2021/2022
dr Iwona Zamkowska
INTRODUCTIONS
The BUSINESS OF ENGLISH 1 : http://legacy.australianetwork.com/businessenglish/stories/ep01.htm

VICTOR: Thank you very much

SAM: Hello, ………………………………... Sam Eriks.
VICTOR: Victor Tang. …………………………………………….
SAM: And what company are you from Mr Tang?
VICTOR: OceanWide. I’m the sales representative for this region.
SAM: Ah yes. I know your company. Your business is expanding very rapidly at the moment.
VICTOR: Yes, we’re doing quite well. ……………………? Who do you work for?
SAM: Actually I work for myself. I’m the C.E.O. of a small export and packaging company. We specialize
in seafood.
VICTOR: It’s a growing market.
SAM: Yes, but a very competitive one Mr Tang.
VICTOR: …………………………… Victor.
SAM: Sam. Victor, ……………………………………………... Lin – this is Victor Tang – he’s the regional rep. for
OceanWide. This is Lin Chan, my sales manager.
LIN: ……………………….. Mr Tang?
VICTOR: I’m very well thank you. Nice to meet you Ms Chan.
LIN: And you.
Selected units/ functions/ positions/ posts

Polish English
filia (oddział/ wydział) branch
Filia południowo-azjatycka A Southasian Branch
Odział elektroniczny Electronic Branch
Centrum (ośrodek/oddział) centre
Centrum kart i czeków Card and Cheque Centre
Centrum Bankowości Elektronicznej Electronic Banking Centre
Centrum Bankowości Międzynarodowej International Banking Centre
Departament Księgowości Accounting Department
Departament Polityki Kadrowej Human Resources Department
zespół team
Zespół Kredytów Credit Team
Zespół Rozwoju Development Team
Zespół Obsługi Klienta Customer Service Team
kierownik Manager
Zastępca kierownika Deputy manager
Kierownik działu sprzedaży Sales manager
Doradca finansowy Zespołu Kredytów the Financial adviser of the Credit Team
Dyrektor Naczelny Chief Executive Officer (CEO)
departament (dział/ wydział/ oddział banku) department
archiwum Archives
Archiwum centralne Central Archives
biuro (urząd) bureau
Biuro nadzoru technicznego Technical inspection bureau
pion (wydział/oddział) division
Pion rachunkowości i księgowości Bookkeeping and accounting division
jednostka entity

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Jednostka Operacyjna Operational entity
Biuro (gabinet/ jednostka/siedziba) office
Biuro Projektów Projects Office
centrala head office
Gabinet Prezesa President’s Office
stanowisko post
stanowisko informatyczne IT post
zarząd (executive) board
wicedyrektor ds. marketingu Vice-president for marketing
robotnik produkcyjny blue-collar worker
pracownik administracyjny administrative worker
robotnik wykwalifikowany skilled worker
white-collar worker pracownik biurowy (urzędnik)
pracownik fizyczny manual worker

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MANAGING OFFICE CONVERSATION
The Business of English - Episode 11: Can I help you?
https://www.youtube.com/watch?v=YXmL_VY4V_Y&list=PL2F513BCCBA2F4546&index=11

DIALOGUE 1

A Telephone Conversation Characters: Osoby:

Mr Roggen (R.)
Pan Roggen
Mr Sadowski (S.)
Pan Sadowski Telefonistka (T.)
Operator (0.)
T. Ogrodex, dzień dobry.
O. Ogrodex, good morning.
R. Dzień dobry. Chciałbym z kimś
R. Good morning. I’d like to speak
rozmawiać na temat zakupu cebuli.
to someone about purchasing onions, please.
T. Połączę pana z panem Sadowskim. Jego dział się
O. I'll put you through to Mr Sadowski. His
tym zajmuje. Chwileczkę.
department deals with it. Just a moment.
R. Dziękuję.
R. Thank you.
T. Numer jest zajęty. Czy pan poczeka?
O. The number is engaged. Will you hold?
R. Tak, poczekam.
R. Yes, I'll hold on.
T. Hallo, proszę pana, pana numer jest teraz
O. Hello caller, the number is ringing for you now.
wolny.
R. Thank you.
R. Dziękuję.
S. Adam Sadowski, can I help you?
S. Adam Sadowski, czym mogę służyć?
R. Yes, I'm interested in purchasing a certain
R. Interesuje mnie zakup pewnej ilości cebuli.
amount of onions.
S. Tak. Jaka ilość pana interesuje?
S. Yes, what amount are you interested in?
R. Pięć ton, jeżeli to jest możliwe.
R. In five tons, if possible?
S. Czy może mi pan, proszę, podać nazwę firmy?
S. Could I have the name of the company, please?
R. Tak, Basten Ltd z Rotterdamu.
R. Yes, it's Basten Ltd in Rotterdam.
S. Czy mógłby pan, proszę, przeliterować tę
S. Could you spell that name for me, please?
nazwę?
R. Yes. It's B.A.S.T.E.N.
R. Tak. B.A.S.T.E.N.
S. And may I have your name?
S. Czy mógłby pan podać mi swoje nazwisko?
R. Yes, my name is Peter Roggen. R. Tak, nazywam się Peter Roggen.
S. I pana numer telefonu?
S. And your number? R. 89-135790
R. 89-135790
S. 89-135790. I’ll pass the information on
S. 89-135790. Przekażę tę informację
to our Managing Director. Can he ring
dyrektorowi. Czy może do pana oddzwonić
you back within the next hour?
w ciągu godziny?
R. Yes, certainly. May I have your name, again
R. Tak, oczywiście. Czy może mi pan jeszcze raz
please?
podać swoje nazwisko?
S. Yes, of course. It's Adam Sadowski. The
S. Tak, oczywiście. Adam Sadowski. Dyrektor do
Managing Director will call you back and
pana oddzwoni i dziękuję za telefon.
thank you for your call.

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 DIALOGUE 2

Telephone: Connecting© BBC Learning English

http://downloads.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/mp3s/1.1_connecting.mp3

Useful Phrases Could I speak to……please?

How can I help? Who shall I say is calling?
Can I speak to …, please? Just a second
Who’s calling, please? I’ll see if he’s in
Please hold I’ve got ……..on the phone for you
I’ll just put you through Hang on a moment

Transcripts
Michelle: Hello, you’ve reached the marketing department. How can I help?
Male: Yes, can I speak to Rosalind Wilson, please?
Michelle: Who’s calling, please?
Male: It’s Richard Davies here.
Michelle: Certainly. Please hold and I’ll put you through.
Male: Thank you.
Michelle: Hello, marketing. How can I help?
Male: Could I speak to Jason Roberts, please?
Michelle: Certainly. Who shall I say is calling?
Male: My name’s Mike Andrews.
Michelle: Just a second - I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you
… Okay - I’ll put him through. Hang on a moment; I’m just putting you through.

DIALOGUE 3
Telephone: Messages© BBC Learning English
http://downloads.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/mp3s/1.2_messages.mp3

Useful Phrases
Can I speak to …, please? Can I take a message?
I’m afraid he’s in a meeting Could you tell him that…
Can I help? Can I take your number, please?
Can you call back later? OK, I’ll make sure he gets the message
Transcript
Claire: Hello, finance department.
Jennifer: Hello, can I speak to Adrian Hopwood, please?
Claire: I’m afraid he’s in a meeting at the moment. Can I help?
Jennifer: No, I need to talk to Mr Hopwood, I think. What time will he be out of the meeting?
Claire: In about an hour. Can you call back later?
Jennifer: Okay, I’ll do that.
Claire: Or can I take a message?
Jennifer: Actually, would you mind? Could you tell him that JenniferMcAndrews called and that
I’m in the office all day if he could call me back.
Claire: Can I take your number, please?
Jennifer: Yes, it’s 5556872
Claire: 5556872. Okay, I’ll make sure he gets the message.
Jennifer: Thanks very much for your help, bye!
Claire: Goodbye

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 DIALOGUE 4

Telephone: Appointments © BBC Learning English

http://downloads.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/mp3s/1.4_appointm
ents.mp3
Useful Phrases
Can I speak to Brian Hibberd, please? Would next Wednesday be OK?
I’m afraid he’s in a meeting He’s free in the afternoon after about three
I’d like to arrange an appointment I could make it after four
I’ll just look in the diary So shall we say 4.15 next Wednesday?
When’s convenient for you?

Transcript
Michelle: Mr Hibberd’s office!
Peter: Hello, can I speak to Brian Hibberd, please?
Michelle: I’m afraid he’s in a meeting until lunchtime. Can I take a message?
Peter: Well, I’d like to arrange an appointment to see him, please. It’s Peter Jefferson here.
Michelle: Could you hold on for a minute, Mr Jefferson. I’ll just look in the diary. So when’s
convenient for you?
Peter: Sometime next week if possible. I gather he’s away the following week.
Michelle: Yes, that’s right, he’s on holiday for a fortnight.
Peter: Well, I need to see him before he goes away. So would next Wednesday be okay?
Michelle: Wednesday …let me see … he’s out of the office all morning. But he’s free in the
afternoon, after about three.
Peter: Three o’clock is difficult. But I could make it after four.
Michelle: So shall we say 4.15 next Wednesday, in Mr Hibberd’s office?
Peter: Yes, that sounds fine. Thanks very much.
Michelle: Okay, then. Bye.

……………………………………………………………………………………………………………………………………………
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……………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………

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 DIALOGUE 5

Telephone: Flights © BBC Learning English

http://downloads.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/mp3s/1.5_flights.mp3
Useful Phrases

I’d like to enquire about flights Can I book that, then?

Could you tell me about the flight availability? I’d like to book a hotel room
Do you want to go economy, business or first class? Could you check if the hotel has any rooms
How many of you will be travelling? free?
Does that include airport tax? Is there a discount rate?
No, tax is another $70 on top of that Do you mind if I book it provisionally?
I’ll call you back later to confirm

Transcript

Dolores: Hello! Dolores speaking…

Tim: Ah yes, hello. I’d like to enquire about flights to Hong Kong from Kennedy
Airport in New York, please. I’m off to a conference at the end of the month
- Thursday 22nd until Tuesday 27th. Could you tell me about the flight
availability and prices?
Dolores: Certainly. Do you want to go economy, business or first class?
Tim: Well, I’d like to go first class, but unfortunately I’ll have to go economy -
company rules, you see.
Dolores: Yes, sure, I understand. How many of you will be travelling?
Tim: Ah, it’s just me.
Dolores: Okay, so that’s one seat …economy … New York - Kennedy to Hong Kong
Airport.
Tim: And how much will that be?
Dolores Let me see … to qualify for the discount rate, you need to stay over a
Saturday, which you are doing …Yes, that’ll be $830.
Tim: Right, and does that include airport tax?
Dolores: No, tax is another $70 on top of that.
Tim: Okay. Can I book that, then?
Dolores: Certainly.
Dolores: Can I help you with anything else?
Tim: Yes, I’d like to book a hotel room too, for the full five nights. Could you check
if the Regency Hotel has any rooms free?
Dolores: Yes, they do.
Tim: And is there a discount rate for conference delegates?
Dolores: Yes, there is. I think it’s 10%but I can check that for you.
Tim: Okay, do you mind if I book it provisionally for now and I’ll call you back
later to confirm? I just need to check one or two details.
Dolores: That’s fine, sir. Can I help you with anything else?
Tim: No, that’s all for now. As I said, I’ll call you back.

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MEETINGS
Meetings: Agenda setting © British Broadcasting Corporation 2007
http://downloads.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/mp3s/2.1_agenda.mp3
Useful Phrases
On the agenda today First of all
OK everybody, thanks for coming Secondly
Just a couple of things on the agenda And finally
If we could go through them in order Let's keep this meeting fairly brief
Right then… let’s get down to business Any other business

Transcript
Clip 1
Sarah: Right then, Alex, let’s get down to business. On the agenda today for our public relations
meeting are the research project, the launch of the website, the timeline for press releases, and
the executory of the year award. Are you quite happy with those points?
Alex: Yeah, that’s fine. If you could go through them in order, that’d be great.

Clip 2
Alex: OK everybody, thanks for coming. Let’s keep this meeting fairly brief, really just a couple of
things on the agenda. First of all, as you can see, the news on the book re-launch; and secondly,
the office move; and finally, we will have a little bit of time for any other business.

Meetings: Interruptions © BBC Learning English, 2007

http://downloads.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/mp3s/2.2_interruptions.mp3

Useful Phrases
First of all I do feel quite strongly that…
Can I just ask you? I don’t think we’ve got any choice at all
Sorry to hold the meeting up Any other thoughts?

Transcript
Sean: First of all, the book re-launch. I just wanted to remind everybody that we will be re-launching
the fairy-tales range with new modern covers, and that this is going to happen at the beginning
of next month. It's important that we get this right and there have been quite a few…
John: Actually Sean, can I just ask you – sorry to hold the meeting up – can I ask you about those dates,
because I thought that this was going to be published the month after next, and I understand
that everybody has got their dates, but I do feel quite strongly that we’re bringing this out too
soon.
Sean: Well, any other thoughts before I comment on that?
Carrie: I don’t think we’ve got any choice at all about it. If the radio programmes are going out at the
beginning of next month, we’ve got to launch the book at the same time if we’re going to have
any sales impact.

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Meetings: agreeing and disagreeing © BBC Learning English, 2007
http://downloads.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/mp3s/2.3_agreedisagree.mp3
Useful Phrases
I just wanted to see what kind of feedback I‘d be much happier
you’ve got Speaking as an editor…
I really strongly disagree I think Sean’s floor plan is right
Actually, I think Sean is right
Transcript
Sean: The office move, as you know, the plans have been up by the main exit for
a week now. I just wanted to see what kind of feedback you’ve got.
Tim: Yeah, Sean, I’m sorry, but I really strongly disagree with the new floor plan. I think it's divisive to
separate the secretaries and the assistants out from the editors and managers. I’d be much
happier if we could be located in teams.
Carrie: Actually, I think Sean is right. I’ve been chatting to some of the secretaries and they’re quite keen
to all be sitting in the same area, and, speaking as an editor, I think I’d like to be with other
editors so that we can bounce ideas off each other and things. So I think Sean’s floor plan is right.

Meetings: Any other business © BBC Learning English, 2007

http://downloads.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/mp3s/2.4_anyother.mp3
Useful Phrases
Any other business That’s probably about it
I would like to say something Anybody got anything else they want to raise
If that’s all right before we wrap up?
That sounds good There are a couple of conflicts in the diary

Transcript
Sean: Okay - any other business?
Will: Yes, I would like to say something. An illustrator came in last week, and I think she's very good
and it would be wise to put her on our books.
Sean: … okay …
Will: I would like to be able to show her drawings and her portfolio in the next couple of days. If that’s
all right...
All: That sounds good…
Sean: Yes, I'll look forward to seeing those. Right, I think that’s probably about it, but anybody got
anything else that they desperately want to raise before we wrap up?
All: Nope.
Sean: No? Okay. We'll be having another meeting, but there are a couple of conflicts in the diary so I
think the best thing is if I email the date of the next meeting.

Now try to complete an interactive game. To do so you need to use some of the phrases you have just
learnt http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit2meetings/challenge.shtml

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The BUSINESS OF ENGLISH 2 : MEETINGS (1) https://www.youtube.com/watch?v=x_IwiOAhoFA

Starting the meeting

Making sure everyone has an agenda
Has ……………………………………………………………………………………………………..?
Does …………………………………………………………………………………………………………?
Everybody …………………………………………………………………………………………………………?
Asking someone to take minutes
Would …………………………………………………………………………………………………………?
Could somebody …………………………………………………………………………………………………………?
Getting started
Well, ……………………………………………………………………………………………………?
Introduction by a chairperson
Thanking people for attending the meeting
First of all , …………………………………………………………………………………………………………………..
Stating an objective of the meeting
The objective …………………………………………………………………………………………………………………..
We’re here …………………………………………………………………………………………………………………..
The purpose …………………………………………………………………………………………………………………..
Inviting discussion
Without further ado, …………………………………………………………………………………..
Let’s …………………………………………………………………………………………………..
Who’d like to …………………..……………………………………………………………………..?
What’s ……………………………………………………………………………………………….. ?
Let’s hear ………………………………………………………………………………………………
Do you have …………………………………………………………………………………………?
Summing up the discussion
To sum up ……………………………………………………………..
In summary……………………………………………………………
So the main points are………………………………………………
Call for action
Putting a recommendation to a vote
If there’s no more discussion ………………………………………………………………………..
All those ………………………………..?
All those ……………………………….?
Then that’s ………………………………. (recommendation)
Then it’s …………………………………….(motion)
Closing the meeting
Any …………………………………………………………….?
Then we’ll …………………………………………………………………………..
The next …………………………………………………………………………….

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 Some ways of addressing the Chairperson:

Madam Chairperson
Madam Chair
Madam Chairwoman.

1. Getting people's attention and starting the meeting –Jak skoncentrować uwagę zebranych i rozpocząć
zebranie
Right. Let's start, ladies and gentlemen?
OK. Let's get started, everybody.
I think we should begin.
May I have your attention, please.

2. The minutes of the previous meeting Protokół z poprzedniego zebrania

a/ If the minutes have not been circulated before the meeting
Jeżeli protokół nie został rozesłany przed zebraniem
May I read the minutes?
Would someone move that the minutes of the last meeting be accepted?
Ktoś mówi: 'I so move' ……………………………………… i tym samym protokół zostaje przyjęty.

b/ If the minutes were circulated before the meeting Jeżeli protokół został rozesłany przed zebraniem
Has everyone seen the minutes?
Can we take the minutes as read?

3. Announcing the agenda- Jak zapowiedzieć porządek dzienny

Have you all got a copy of the agenda?
There are three items /topics on the agenda today.
There are three topics we've got to discuss today.
The agenda today consists of two items. The first question we've got to discuss is...
I think we will need about 20 minutes for point one, 15 minutes for point 2...
Can we delete item 3 from the agenda?

4. Announcing the objectives of the meeting- Jak zapowiedzieć cel zebrania

Let me first explain the purpose of the meeting. Our aim this morning is to...
Our objective today is to...
I think we ought to talk about...
The main problem we've got to discuss concerns...
The main question I'd like to discuss is what to do about...whether we should...

5. Reminding the group of the most important facts -Jak przypomnieć najważniejsze fakty
As you know...
I think most of you know that...
The problem is that...
The point is that...

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6. Updating- Jak uaktualnić fakty
We have just heard that...
It has been confirmed that...
We have just been informed that...

7. Giving the floor - Udzielanie głosu

I would like to give the floor to Mr Richards.
Mr Noyes, I think you know something about this problem.
I'd like you, Jack, to summarize the financial position.
Could you, Ms Vincent, tell us about... .
Mr Smith will be presenting the budget proposals.

8. Asking for people's views -Prośba o wypowiedzenie się uczestników

Jack, would you like to say something about this?
We haven't heard from you yet, Jane.
What do you think about this proposal?
Would you like to add anything, Anita?
Sue, I think you wanted to say something?
Can anyone help us on this point?
Mr Richards, what are your views on this?
Jack, do you have any idea how to do it? When to do it?
Perhaps you would like to comment, Ed?

9. Keeping the discussion relevant- Jak zapobiec zejściu dyskusji na niepożądany tor
Keep to the point, please.
Let's not speak about exporting at this stage.
We'll come back to budget figures later.
Can we come back to that point in a moment?
We are beginning to lose sight of the main point.
I think we'd better leave that subject for another meeting.
This isn't really relevant to our discussion. What we are trying to do is...

10. Keeping order - Jak utrzymać porządek w czasie dyskusji

One at a time, please. Jedna osoba naraz.
We can't speak all at once. Mr Richards first, then Mary, then Ms Vincent.
Well, thank you, Ed.
I think that's clear now. Could we have some other opinions?
Please be brief. There are some others who wish to speak.
Ms Vincent, would you mind addressing your remarks to the Chair, please.
(Pani V. odpowiedziała komuś nie prosząc o udzielenie jej głosu.)

12 . Paraphrasing -Jak sparafrazować czyjąś wypowiedź

So what you are saying is...
In other words...
So you mean...
So, if I understand you correctly...

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11. Moving to the next point- Jak przejść do następnego punktu
Right. Let's move on to the next point.
Ed, would you like to introduce the next point?
OK, on to item 3. Who is going to open this one.
Well, I think that covers everything on that point. Let's move on.

12. Summarising- Podsumowanie

Do we agree that... To sum up then, ...

So, to summarise what has been said so far, ... Then we agree that...

13. Moving to a vote -Przygotowanie do głosowania

Let's put it to the vote.
I'd like to (formally) propose that...
Perhaps we shou1d take a formal vote on this.
I'd like to propose the following amendment... ... .
Can we take a vote on this proposal?
Do you want to put a motion to this effect?
I propose/move that we should vote on this.
I second the motion.. (Jedna z obecnych osób musi poprzeć wniosek, aby mógł być poddany głosowaniu.)
The chair: I have no second for the motion. glosowaniu).
14. Voting -Głosowanie
Can I ask for a show of hands?.
Who is in favour of this proposal/motion?
Who is against?
Any abstentions?
Are we all agreed?
All those in favour. Right. All those against. Right, thank you.
This motion has been carried unanimously. /ju 'nænım slı /
This motion has been accepted/rejected by X votes to Y.
It seems we all agree that... Wszyscy się zgadzają, że...
We agree with some reservations/ unanimously that...
I won't support the motion.
Minute that, please. Write that into the minutes, please.

15. Any Other Business (AOB)- Wolne wnioski

Is there any other business?
Is there anything else to discuss?

16. Closing the meeting Jak zakończyć zebranie

That is all for today. Thank you, ladies and gentlemen.
The next meeting will be on ........(date) at ..... (time).
I'd like to thank Mr Dean for coming over from Brussels. Thanks for your participation.
I declare the meeting closed.

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The Business of English 3 : MEETINGS (2) : Hear! Are you …………………………… that someone could
Hear! get hurt?
https://www.youtube.com/watch?v=5Vo_gHFs
4is Are you …………………………. that someone could
get hurt?
Disagreement:
Do ……………………………. that someone could get
Well, I’m not convinced that the work is as hurt?
urgent as this report suggests.
Are you i………………………… that someone could
I’m afraid, I’m not ……………………………………………. get hurt?

I don’t’ …………………………………… agree. I don’t think Tan …………………………………….

I’m not ……………………………………. that. We’ll ……………………………….. in a minute.

I can’t All in ………………………………, Lin.

………………………………………………………………………….
Perhaps, we ………………………………. on. (falling
I don’t think intonation).
………………………………………………………………….
We do have …………………………………..
Introducing your opinion about sth:
All ……………………………………………….. if you don’t
Well, as far as I’m concerned it’s a question of mind.
safety. So I think we should go ahead.
Agreeing to the point
In …………………………………………, yes.
I a………………….
As far as I’m …………………………………………….
In that ………………………., I agree.
If you …………………… me..
I’ll go ……………………………….. with you.
The way I …………………… it is this..
I couldn’t ………………………………………...
I think/………………………………….
That’s …………………………
Seeking clarification and checking
understanding: I c……………………...

Ab………………………...

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The BUSINESS OF ENGLISH 4: WHAT ARE THE OPTIONS
http://legacy.australianetwork.com/businessenglish/stories/ep06.htm

⎯ Now, we’re looking at the options for 1/ ………………………………………….

⎯ They’re 2/…………………………………………. , and, frankly, the late time of delivery is 3/……………………
⎯ We need to 4/…………………………………………. in this area.
⎯ Any suggestions?
⎯ Well, as I see it, we have three options. The obvious one is to employ more people to do the job.
Another alternative is to 5/……………………………………………… more. Cut down on 6/………………………
⎯ And the third option?
⎯ We could outsource.
⎯ What are the 7/…………………………………………………..?
⎯ Well, looking at the increasing staff versus automation, we have to consider the cost.
Automating has a higher capital cost than putting on more staff. On the other hand, employing
more people is more costly over the long term. If we keep growing, it’ll cost more in the long
run.
⎯ How likely is it that we’ll see continued growth?
⎯ I’d say it’s a certainty.
⎯ I’d say a high probability. Nothing certain in business.
⎯ So what about the third option?
⎯ Outsourcing? It does take the problem off our hand, but we lose contact with our customers.
⎯ What about 8/…………………………………………..?
⎯ Outsourcing is the cheapest option and the easiest in the short term. But if we want to keep an
operation in house, the best option is the automating of our system. The only
9/………………………….is we’re taking the risk that our business we’ll keep growing.
⎯ Which we hope it will.
⎯ We certainly do.
1. improve our performance- ……………………………………………………………………….
2. They’re going through the roof- ……………………………………………………………………….
3. the lead- time for delivery is blowing out- ……………………………………………………………………
4. Downside- ……………………………………………………………………….
5. handling our on-line orders- ……………………………………………………………………….
6. Outsource- ……………………………………………………………………….
7. The bottom line- ……………………………………………………………………….
8. Cut down on the physical handling- ……………………………………………………………………….
9. To get a second opinion- ……………………………………………………………………….
10. automate the system- ……………………………………………………………………….
automatyzacja systemu zasięgać opinii innego specjalisty
korzystać z obsługi zewnętrznej obsługa zamówień on-line (dokonywanych przez
poprawić wyniki Internet)
konkluzja minus
zredukować obsługę fizyczną osiągają niebotyczny poziom
okres realizacji zamówień jest zbyt długi

22
 Business Results

https://www.youtube.com/watch?v=Wb6Oc1_SdJw

You know why I’ve called this meeting- ………………………………………………………………………..

The sales figures from or region are down. ………………………………………………………………………..

We need to address this as soon as we can. ………………………………………………………………………..

But I’d like to start by asking Maja to talk us through figures. …………………………………………………………………..

And then we can look at the products we’re offering and compare them with the competition.

……………………………………………………………………….. ………………………………………………………………………..

So Maja, over to you. ………………………………………………………………………..

I’ve prepared some handouts to show you how the figures are looking.

………………………………………………………………………..………………………………………………………………………..

If we look at sales year –to-date ………………………………………………………………………..

In order to meet budget – ………………………………………………………………………..

We have to start some cost-saving measures- ………………………………………………………………………..

Redundancies- ………………………………………………………………………..

The downturn in sales- ………………………………………………………………………..

Cost- cutting – ………………………………………………………………………..

And regain market share- ………………………………………………………………………..

After sales care- ………………………………………………………………………..

In principle- ………………………………………………………………………..

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PRESENTING INFORMATION USING CHARTS AND GRAPHS

Presentations: opening © BBC Learning English

http://downloads.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/mp3s/3.1_opening.mp3

Useful Phrases

Ladies and gentlemen, thank you very much for coming along here today
The purpose of today’s presentation is to discuss how we can…
I’ve invited you here today to have a look at my findings
Now let me begin by…
Secondly…
…and finally…
I’d be happy to invite you to ask questions at the end of the session
At the end I’d be very happy to answer any of your questions

Transcript
“Ladies and gentlemen, thank you very much for coming along here today. I hope my
presentation isn’t going to take too long and that you will find it interesting. The purpose of
today’s presentation is to discuss how we can improve internal communications within our
company.
Now let me begin by explaining that I’d like to talk about the business case for better
communication; secondly, I want to cover different styles and methods; and finally I would
like to finish off by talking about some of the basics we need to have in place to deliver good
quality, consistent communications across the company. I’d be very happy to invite you to
ask questions at the end of the session and I’m sure there’ll be plenty of time for us to
discuss some of the points that have been raised.”
“Good afternoon, ladies and gentlemen. Thank you for finding the time to come and join me
for this presentation this afternoon. My name is Tim Mason, I‘m a retail consultant, and many
of you will have seen me shadowing you in your jobs and looking through the accounts and
so on in the company over the last week. I’ve invited you here today to have a look at my
findings. First, I’d like to have a look at the performance of the company, the sales of the
company over the last three years; then I’d like to have a look at our market share in the
womenswear market and look at our competitors; and thirdly, I’d like to suggest some
improvements in our range of womenswear. At the end I’d be happy to answer any of your
questions.”

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Presentations: body © BBC Learning English
http://downloads.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/mp3s/3.2_body.mp3
Useful Phrases
If you look at this first graph a key factor
As you can see… If you look at this slide
Now let’s look at… a good illustration of…
…a good example of…
Transcript
“If you have a look at this first graph, you can see that our sales topped 50 million the year
before last. Then last year sales dropped to 40 million, with a slight recovery at the end of the
financial year. However, this year sales have continued to drop to an all-time low of 30
million. Now let’s look at our market share. As you can see, we have 25% of the market
share, 10% down on last year.”
“A good example of how important internal communications are is shown by some findings
from research that we have recently undertaken. Good communications is a very key factor in
staff motivation. If you look at this slide, you will see how important it is to get the basics in
place. You need to identify your communication requirement, agree your objectives and
success criteria, identify your target audiences, define the content of your message and
determine the style of delivery. A good illustration of the communication process is when
all those basics fall into place naturally.”

Presentations: questions © BBC Learning English

http://downloads.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/mp3s/3.3_questions
.mp3
Useful Phrases
If you have any questions, I would be happy to answer them now
Can I just ask…?
Are there any questions about any of that?
Yes, a very good question
Can you explain to me…?
Transcript
Tim: Ladies and gentlemen, if you have any questions, I'd be happy to answer them now.
Carrie: Yeah, can I just ask, graph number 3, that last one you showed us, can you explain to me where
you’re intending to find the extra income to increase the designer range in the maternity wear?
Tim: Yes, a very good question. I’ve looked at the office wear range and it’s quite heavy on material,
holiday wear tends to be much lighter, much smaller amounts of material involved and I ...

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The BUSINESS OF ENGLISH 5 :
http://legacy.australianetwork.com/businessenglish/stories/ep08.htm

TAN: Now, I'd like to refer to the first graph - as you can see this is a …………….measuring ………………over
the first ten months of the year.
You'll notice that sales …………………..in the first few months, then there was a ……………..in April. They
……………….in May at around 3.2 million, and……………….., then there was a …………………….in the following
month, followed by a …………………….in August, and this trend has continued up until the present.

JOHN: What was the reason for the ………………….in July?

TAN: This was mainly due to a ………………..in air conditioner sales - so it's a seasonal effect.

DENISE: Could it be a consequence of the negative effect of the……………………………?

TAN: Possibly. Now, if I could draw your attention to this next diagram. This is ………………..of sales - the
blue line represents air conditioner sales, the red line shows heaters. As you'll note, air conditioner sales
………………….from January to July, …………………..then, while heater sales ……………………………….from March
to June, then …………………………from June to July, then ……………………………..through to September, with a
…………………………in October.

JOHN: Does this explain the…………………………..?

TAN: Largely - if we look at this…………….., you can see that air conditioners and heaters together
represent more than half of our total sales - but they…………………, while other appliances are
…………………….through the year.
JOHN: Well, we can't sell air conditioners when it's cold. What's the solution?

TAN: Export to Europe and America!

DENISE: Easier said than done.

Three types of diagram:

A bar or column graph A line graph And a pie chart.

marked increase ____________________ vary seasonally____________________

peaked____________________ fairly steady____________________
levelled off____________________
dramatic drop____________________
significant increase___________________
sudden drop____________________
drop off____________________
interest rate rise____________________
dropped steadily____________________
bottoming out____________________
experienced a sharp
increase____________________
dropped markedly ____________________
declined____________________
pronounced drop____________________
fluctuation in total sales____________________

34
Directing the listener’s attention to the graph
I'd like to refer to the first graph _________________________________________________
If we have a look at this graph... _________________________________________________
If I could direct your attention to the graph. ___________________________________________
Describing what the graph shows
In describing trends, we use two words - one of those words is a noun or verb.
an increase, or rise, climb, improvement, upturn
a decrease in numbers.
Most of these words can also be used as a verb: to increase; to rise; to climb; to improve.
a decrease are fall, decline, worsening, downturn.
These also have verbs from them: to decrease; to fall; to decline; to worsen.

So we say - there was an improvement in the figures for April, or the figures for April have improved.
There has been a decline in sales since June, or sales since June have declined.

But we often add more descriptive words -adjectives and adverbs. Remember adjectives go before
nouns, and adverbs go after verbs. These describe the change in figures - was it big or small, fast or slow?

Other words
a big significant, marked, massive, CHANGE
pronounced, substantial INCREASE
a small slight, insignificant DECREASE
a fast/quick sharp, dramatic, sudden DROP
a slow or medium steady or moderate RISE
FALL
RECOVERY
Describing causes:
Due to (The drop in sales is due to an interest rate rise.)
A consequence of (The drop in sales is a consequence of an interest rate rise.)
Because of (The drop in sales is because of an interest rate rise.)
A result of (The drop in sales is a result of an interest rate rise.)
'bottomed out' - reached their lowest level.
'pronounced' - significant, or large.

Talking about percentages

Tan says air conditioners and heaters 'represent' more than half of sales. This means they account for
more than half of sales.
More than half of sales are represented by air conditioners and heaters.
We could say washing machines represent 15% of sales.
Washing machines account for 15% of sales.
Washing machines make up 15% of sales.

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NEGOTIATING
The BUSINESS OF ENGLISH 7 (1)
http://legacy.australianetwork.com/businessenglish/stories/ep12.htm

LIN: Hello, Lin Chan, Sales Manager for National Sugar - and my associate John Martin.
VICTOR: Very pleased to meet you. I'm Victor Tang, and this is my legal adviser Sue Panay.
JOHN: I hope you had a pleasant flight over.
SUE: Yes, we did thanks.
JOHN: Are you staying for a few days?
VICTOR: Unfortunately we need to get back to Manila tomorrow.
LIN: Well, we'd better………………………………………………….. Mr Tang, to start off with, I just want to say we
believe ………………………………………………….. and …………………………………………………...
VICTOR: Well, from our point of view, we see it as an exploratory talk - testing the water you might say.
SUE: We don't intend to ………………………………………………….. at this meeting - in any case we would need to
………………………………………………….. first.
JOHN: You haven't heard our terms yet - …………………………………………………..!
(Victor and Sue exchange a raised eyebrow)
LIN: Of course we understand you need time to consider any offer. My first priority is to
…………………………………………………...
VICTOR: What's your proposal Ms Chan?
LIN: We're prepared to offer a very attractive price for a minimum sale, in exchange for a two-year
contract. John will …………………………………………………...

1. clarify the terms …………………………………………………..

2. reach any agreements …………………………………………………..
3. run it past our board …………………………………………………..
4. you may find them hard to resist …………………………………………………..
5. keep the negotiations open …………………………………………………..
6. come up with a win-win result …………………………………………………..
7. we can offer you a very good deal …………………………………………………..
8. get down to business …………………………………………………..

1. Some phrases for suggesting it's time to talk business.

Well, we'd better …………………………. to business.

……………………… we ……………………… to business?
Well, …………………….. we ………………………. to business?

2. Some phrases to introduce an opening statement.

Let me start off by saying... I'd like to begin by saying... Let me kick things off by saying...
3. Some other phrases Victor could use to state their point of view:
'From our perspective...' 'Our position is that...' 'As far as we're concerned...'

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The BUSINESS OF ENGLISH 8: NEGOTIATITING (2)

http://legacy.australianetwork.com/businessenglish/stories/ep13.htm

We take a further look at negotiating.

LIN:….so that's our offer. We think it's a fair one, with advantages for both sides.
VICTOR: Yes, well, we're prepared to consider your offer Ms Chan, if you can accept some conditions.
SUE: And subject to consideration by the board…
JOHN: What are the conditions?
VICTOR: Well, firstly the price you're proposing. Would that ………………………………..? The issue is that
we're in an unstable environment at the moment - the exchange rate could affect us negatively.
JOHN: Us too!
VICTOR: True, but the problem is that ………………………………..the U.S. dollar.
LIN: We could consider…………………………………………………………………………….
SUE: That would be acceptable.
VICTOR: Another problem we may have is that of supply. Our customers often need supply at short
notice. If we do get large orders, we need ………………………………….- so we need………………………... The
difficulty there is……………………………. How would you feel about…………………………………………………..?
JOHN: You mean a loan.
VICTOR: I suppose so.
SUE: Would you …………………………………………..? We can provide security of course.
LIN: I think that would be acceptable. Unfortunately, I would need…………………………….
SUE: Of course.
VICTOR: Then I think………………………………………!
LIN: In principle.
JOHN: Time to celebrate!

1. hedging against currency in both directions……………………………………………….

2. to stockpile…………………………………………
3. to get Board approval for it………………………………………………
4. a partial offset against our sales…………………………………………………………….
5. we might have a deal………………………………………………….
6. we're tied to……………………………………………………..
7. to guarantee delivery……………………………………………………..
8. be variable depending on currency fluctuations
………………………………………………………………………………………………
9. the capital outlay……………………………………………………
10. be agreeable to a deterred payment…………………………………………………………

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1. Expressions you can use when giving a condition.
...subject to the board's agreement.
...conditional on the board's agreement.
...providing that the board agrees.
...as long as the board agrees.
...on condition that the board agrees.

2. Some ways of introducing a problem.

The ………………….is the exchange rate.
The …………….. is the exchange rate.
The …………………… we have is with the exchange rate.
3. Some phrases you can use to agree, and disagree, to conditions.
That would be acceptable.
We can agree to that.
We would be agreeable to that.
That wouldn't be acceptable I'm afraid.
I'm afraid we can't agree to that.
We wouldn't be agreeable to that.

4. Lin thinks this condition is acceptable, but she makes it conditional on Board approval by
saying 'I would need to get Board approval.' Notice the stress on 'would'. Practise some
phrases you can use for this type of condition.
That would have to have Board approval.
The Board would need to approve that.
That would be subject to Board approval.

Sources:

1. Piotr Domański, Maciej Domański Active English at Work, Wydawnictwo Poltex, Warszawa 2014.
2. Barbara Świda, Office English, Wydawnictwo Poltex, Warszawa 2009.

38
GROUP PROJECT 1 Meetings

Work in groups to prepare a meeting procedures. Use both Polish and English. Some participants of the
meeting will use Polish and some English.

Stage 1:
Prepare an initial stage of a meeting
1. Asking for attention
2. Thanking for coming
3. Presenting the objective of the meeting
4. Making sure everybody has an agenda
5. Minutes: the minutes from the previous meeting; asking sb to write minutes;

Stage 2
Prepare a discussion. Use all the elements:
1. Reminding the group of the most important facts
2. Updating
3. Inviting discussion
4. Giving the floor
5. Asking for people's views
6. Keeping the discussion relevant
7. Keeping order
8. Paraphrasing
9. Moving to the next point
10. Summarising

Stage 3

Prepare a proposal that you will put to a vote and the voting process.

Stage 4
Prepare closing the meeting.

Stage 5
Read the transcript out loud in roles. Make pauses after each chunk of speech for an interpreter. Record
or videotape the meeting.
Email it to the teacher. i.zamkowska@uthrad.pl .

39
GROUP PROJECT 2 Negotiations

Work in groups to prepare a negotiation meeting. Some participants of the meeting will use Polish and
some English.

Stage 1:
Prepare a script of a meeting
1. Introductions
2. Informal talk (a small talk)
3. Suggest it's time to talk business.
4. Opening statements of both sides (state what you want to achieve).
5. Opening proposal (made by the party that initiated the meeting)
6. Discuss the offer: agree, and disagree, give conditions
7. Conclude.

Stage 2
Read the transcript out loud in roles. Make pauses after each chunk of speech for an interpreter. Record
or videotape the meeting.
Email both the script and the recording it to the teacher. i.zamkowska@uthrad.pl .

40