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Warranty Policy - WD Support
Warranty Policy - WD Support
com/app/Warranty_Policy#group3
WELCOME TO WD SUPPORT
Western Digital ("WD") values your business and always attempts to provide you the very best of service. ! Ask a Question (/app/ask
No limited warranty is provided by WD unless your WD Product ("Product") was purchased from an authorized distributor or authorized " Chat Live (/app/chat/ch
reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or
obtaining service. No warranty service is provided unless the Product is returned to an authorized return center in the region (warranty
regions are identified as Canada, U.S.A., Latin America, Europe, Middle East, Africa, Asia Pacific, India and Thailand) where the Product # Warranty Status
was first shipped by WD, which may have regional specific warranty implications. (/app/warrantystatus)
If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by $ RMA Status (/app/rmasta
WD. Please contact the place of purchase or the system manufacturer directly for warranty service.
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registration)
(https://community.wd.com/
Retail Kits that are assembled and branded by Western Digital, along with internal drives sold as "Component Drives" (internal hard
drives that WD sold and specifically did not package as part of a Western Digital assembled and branded retail kit), come with a limited
( Warranty Services
warranty. Please refer to the following warranty tables for basic product warranty information. Depending on the type of sales
transaction, product warranty may differ from the general warranty information listed below. (/app/warrantyservices)
E n t e r p r i s e D r i ve s :
FRPZ
S m a l l O ffificce S to ra g e S e r ve r :
NAS:
Cloud PR2100
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
Cloud PR2100
N e t wo r k i n g :
D e s k t o p D r i ve s :
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS,
WD Blue (WD Caviar, WD Caviar SE, AABS, AAJS, AAKS, AABB, AAJB, AAKB,
2-year 3-year
WD Caviar SE16, WD Caviar Blue) AAKX, AALX, AZEX, AZLX, EALX, EZEX,
EALS
WD Green (WD Caviar GP, WD Caviar EACS, EADS, AACS, AADS, EARS, EARX,
2-year 3-year
Green) EZRX, AZRX
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
M o b i l e D r i ve s :
LQVX
C E D r i ve s :
WD AV, WD AV-GP, WD AV-25 AVCS, AVVS, BUDT, EVVS, JUCT, BUCT, 3-year 3-year
E x t e r n a l D r i ve s :
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
Live Duo, My Book Essential, My Book WDBAAF, WDBACW, WDBAAG, N/A 2-year
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
Slim, My Passport Air, My Passport Ultra WDBBLW, WDBWDG, WDBZYL, N/A 3-year
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
W D E l e m e n t s Po r t a b l e :
W D E a s ys to re :
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
Ho m e E n te r t a i n m e n t :
DVR Expander USB Edition, My Book AV WDG1S, WDH1S, WDBACS, WDBGLG N/A 1-year
W D_ B l a c k
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
S o l i d St a te Sto ra g e :
*Solid State Storage limited warranty period expires at the earlier of: (a) time period below; or (b) when the Solid State
Storage exceeds its endurance limit(s) (see Solid State Storage specifications).
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
WDDxxxG1P1C, WDDxxxG1P0C,
Acce s s o r i e s :
EMEA
(/App/Warranty_Policy#
Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
E n t e r p r i s e D r i ve s :
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
S m a l l O ffificce S to ra g e S e r ve r :
NAS:
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
N e t wo r k i n g :
Central, WD Livewire, My Net WiFi WDBKSP, WDBABY, WDBAPK, WDBWNJ, N/A 2-year
Range Extender, My Net AC1300 WDBMRD
D e s k t o p D r i ve s :
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS,
WD Blue (WD Caviar, WD Caviar SE, AABS, AAJS, AAKS, AABB, AAJB, AAKB,
2-year 3-year
WD Caviar SE16, WD Caviar Blue) AAKX, AALX, AZEX, AZLX, EALX, EZEX,
EALS
WD Green (WD Caviar GP, WD Caviar EACS, EADS, AACS, AADS, EARS, EARX,
2-year 3-year
Green) EZRX, AZRX
M o b i l e D r i ve s :
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
WD Black BPKT, BPKX, BEKT, BEKX, BJKT, SPSX, JPLX 5-year 5-year
WD Blue TEVT, BPVT, BPVX, JPVT, JPVX, LPVT, LPVX, 2-year N/A
C E D r i ve s :
WD AV, WD AV-GP, WD AV-25 AVCS, AVVS, BUDT, EVVS, JUCT, BUCT, 3-year 3-year
E x t e r n a l D r i ve s :
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
Book Pro, My Book Pro II, My Book WDG1NC, WDH1NC, WDG2NC, WDH2NC,
World, My Book World II, My Book WDH1Q , WDH2Q , WDH1CS, WDH1B, N/A 3-year
Live Duo, My Book Essential, My Book WDBAAF, WDBACW, WDBAAG, WDBAAK, N/A 2-year
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
W D E l e m e n t s Po r t a b l e :
Ho m e E n te r t a i n m e n t :
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
DVR Expander USB Edition, My Book WDG1S, WDH1S, WDBACS, WDBGLG N/A 2-year
AV eSATA, My Book AV-TV
W D_ B l a c k
One,
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
S o l i d St a te Sto ra g e :
*Solid State Storage limited warranty period expires at the earlier of: (a) time period below; or (b) when the Solid State
Storage exceeds its endurance limit(s) (see Solid State Storage specifications).
WDDxxxG1P1C, WDDxxxG1P0C,
WDDxxxG1P0A, WDDxxxG1PCA
Acce s s o r i e s :
A PAC
(/App/Warranty_Policy#
Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
E n t e r p r i s e D r i ve s :
FSYZ, FRPZ
S m a l l O ffificce S to ra g e S e r ve r :
NAS:
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
My Cloud PR2100
My Cloud PR2100
N e t wo r k i n g :
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
Bridge
D e s k t o p D r i ve s :
BB, LB, JB, PB, JD, JS, KS, KD, KS, ABKS,
WD Blue (WD Caviar, WD Caviar SE, AABS, AAJS, AAKS, AABB, AAJB, AAKB,
2-year N/A
WD Caviar SE16, WD Caviar Blue) AAKX, AALX, AZEX, AZLX, EALX, EZEX,
EALS
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
WD Green (WD Caviar GP, WD Caviar EACS, EADS, AACS, AADS, EARS, EARX,
2-year N/A
Green) EZRX, AZRX
M o b i l e D r i ve s :
WD Black BPKT, BPKX, BEKT, BEKX, BJKT, SPSX, JPLX 5-year N/A
C E D r i ve s :
WD AV, WD AV-GP, WD AV-25 AVCS, AVVS, BUDT, EVVS, JUCT, BUCT, 3-year N/A
E x t e r n a l D r i ve s :
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Co m p o n e n t Re t a i l
P ro d u c t P ro d u c t D e s i g n a to r
D r i ve 11 Kit
4), My Passport Go, My Passport SSD, WDBUKK, WDBM1M (-WESN), WDBDFF N/A 3-year
W D E l e m e n t s Po r t a b l e :
Ho m e E n te r t a i n m e n t :
TV
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