Vietnam National University, Ho Chi Minh City

University of Economics and Law

COURSE SYLLABUS
Training program: English 4/EN24C
Student level: CEFR level: B1+

1. General Information:

- Course code: EN24

- Credits: 5
- Instruction periods/ 60 periods – 20 sessions
sessions:
- Lab/online practice: 15 periods – 5 sessions
- Prerequisite course(s): EN23

2. Course description:

The course is designed to bring students to an intermediate level of proficiency in 4 skills: listening, reading,
speaking and writing, equivalent to the beginning of CEFR B1.1b.

Skills can be developed through a variety of activities about various aspects of business, ranging from
individual, pair to group work. Therefore, students can be exposed to different experiences and able to deal
in a general way with familiar matters regularly encountered in their future work world.

Emphasis on experiencing the language in context through a multi-media approach is highly placed, which
means that students are taught to communicate in English and understand the cultural context of the
language. Methods and objectives are primarily oral-aural. Oral practice and self-study in the language
laboratory is required.

3. Course books, reference books and software

Course book:

- Iwona Dubicka, Margaret O’Keeffe, Bob Dignen, Mike Hogan, & Lizzie Wright, Business Partner
B1+ (Coursebook), Pearson, 2018.
- Iwona Dubicka, Margaret O’Keeffe, Bob Dignen, Mike Hogan, & Lizzie Wright, Business Partner
B2 (Coursebook), Pearson, 2018.
- Iwona Dubicka, Margaret O’Keeffe, Bob Dignen, Mike Hogan, & Lizzie Wright, Business Partner
B1+ (Online Workbook and Resources), Pearson, 2018.
- Iwona Dubicka, Margaret O’Keeffe, Bob Dignen, Mike Hogan, & Lizzie Wright, Business Partner
B2 (Online Workbook and Resources), Pearson, 2018.

Software:

- MyEnglishLab
- I-Glossary (DVD-ROM) and Active Teach
4. Course Goals

Goals Descriptions

G1. Vocabulary Apply vocabulary actively in the suitable business

Can acquire general vocabulary of contexts and cultures.
common business topics such as
entrepreneurs, working abroad,
leadership, corporate culture,
training and development, finance
and use them in right contexts.
G2. Grammar
Can have knowledge of essential Apply the language structures in written and
and advance grammatical structures communicative tasks related to business contexts.
such as passive forms, future
tenses, reduction of relative
clauses, modals with passive
infinitives referring to the present
or future.

G3. Listening
Can practice listening for gist and Apply skimming and scanning skills to deal with
details about a wide range of different types of exercises such as extracting key details
business topics at workplace. from conversations between colleagues about familiar
topics; understanding cause and effect relationships in
informal conversation at natural speed; understanding
the speaker’s point of view on most topics delivered at
natural speed and in standard language, etc.
G4. Reading
Can predict and use reading Apply skimming and scanning skills to different types of
strategies efficiently to respond to business articles; guess the meaning of an unfamiliar
business, social topics. word from context; recognize significant points and
arguments in straightforward newspaper articles on
familiar topics; …

G5. Speaking
Can talk about a variety of subjects Apply vocabulary and structures to discuss and share
related to common business topics, some ideas about business topics such as making and
presenting it as a linear sequence of justifying a simple point of view on a work-related
points. topic; responding to interruptions in a meeting using
fixed expressions; closing a meeting or discussion using
appropriate language; leading a simple discussion if
given time in advance to prepare; justifying and
sustaining views clearly by providing relevant
explanations and arguments; expressing belief, opinion,
agreement and disagreement politely.
G6. Writing
Can write common forms of basic Apply the vocabulary, key grammar and functional
business correspondence. language developed within the units to write a simple
Can write simple business business proposal with supporting details; to write clear
 proposal. business correspondence such as a(n) email/ letter of
Can write a short analysis of a complaint requesting action, of giving details of work-
business trend in their own related events, facts or plans; etc. to support a main idea
professional field. with examples and reasons, etc.

5. Student learning outcomes

SLOs Descriptions

G1.6 (B1+). Can use the vocabulary 1. Know the vocabulary about all aspects of
about running business. running and setting up a business; presenting
facts and figures.

G1.7 (B1+). Can use the vocabulary 2. Know to use vocabulary for talking about
about work cultures and people’s work cultures and adjectives for describing
personality. people's personality.

G1.8 (B1+). Can use the vocabulary 3. Know how to use common verb and noun
associated with leadership. collocations related to work and leadership.

G1.1 (B2). Can use the vocabulary about 4. Know the vocabulary relating to company
elements of corporate culture. policy, building relationships and structuring
a company news blog.

G1.2 (B2). Can use the vocabulary about 5. Know how to use words and phrases about
training and development. types as well as strategies for training and
development across a whole company,
organizing a team-building event and some
expressions on how to come to an agreement.

G1.3 (B2). Can use the vocabulary 6. Know how to use words and phrases about
relating to finance and economic crises. past crashes ans crises, annual report
summaries.
G2.6 (B1+). Can use reported speech. 1. Know and apply reported speech to present
facts and figures.

G2.7 (B1+). Can use Past Tenses. 2. Know and apply the structure of past tenses:
simple past, past continuous and past perfect
simple to tell anecdotes.

G2.8 (B1+). Can use Relative pronouns. 3. Use relative pronoun in defining and non-
defining relative clauses in speaking and
writing.
G2.1 (B2). Can use Future Continuous
and Future Perfect Simple; phrases with 4. Know and apply Future Continuous and
be. Future Perfect Simple and Auxiliary “be” in
self-presentation, building trust, writing a
company news blog, and use Personal

G2.2 (B2). Can use Modals in the
passive voice and linking words for
reasons and purpose.
G2.3 (B2). Can use expressions for
certainty and probability, Adverbs and 6. Know and use expressions for certainty and
adverbial phrases and Articles – a/an,
the, or no article.
Pronouns of Inclusion to maintain rapport
during a negotiation.
5. Know how to use Modals in the passive voice
in exchanging ideas, facilitating a discusion
and apply linking words for reasons and
purpose.
probability and Adverbs or Adverbial phrases
as well as Articles in discussing future
changes, responding to the bad news, and
checking details.

G3.6 (B1+). Can listen for gist and 1. Comprehend three extracts about crowding
details of entrepreneurs. pitches.

G3.7 (B1+). Can listen for gist and 2. Comprehend conversations among several
details of cultural anecdotes and speakers of cultural anecdotes and
strategies for building relationships. international networking events; comprehend
strategies for building relationships and know
how to extent the conversations.

G3.8 (B1+). Can get the gist and specific 3. Comprehend different stages of a meeting:
information about different stages of a beginning, middle part or the end of a
meeting. meeting.

G3.1 (B2). Can listen to and understand 4. Extract specific details from a TV programme
specific details on a topic. on a work-related topic; understand the
advantages and disadvantages of different
options during a discussion; identify the
main reasons for and against an argument in
an idea or a discussion.

G3.2 (B2). Can extract specific details or 5. Extract specific details from a discussion in
understand the speaker’s point of view meetings; understand cause and effect
on a topic or a discussion. relationships in formal conversations.
G3.3 (B2). Can listen to specific details 6. Extract specific details from a TV programme
on a topic or understand the main points on a work-related topic; understand the details
of a telephone conversation. of a complex telephone order for goods or
services and distinguish between relevant and
irrelevant content in extended informal speech.
G4.6 (B1+). Can predict, read for gist, 1. Comprehend an article about leaving Harvard
details and respond to the text about to start a business.
young entrepreneurs.

G4.7 (B1+). Can predict, read for details 2. Comprehend the extract from a formal report
and respond to the text about a formal on cultural project teams; comprehend
report. suggestions, advice and recommendations.
G4.8 (B1+). Can predict, read for details 3. Comprehend the article: Business leaders need
and respond to the text about neuroscience.
neuroscience.

G4.1 (B2). Can scan a long text or a set 4. Extract key details from a company blog or
of related texts to find specific article.
information.

G4.2 (B2). Can scan a long text or a set 5. Infer the meaning of words from context in
of related texts to find specific work-related documents; interpret the main
information on familiar topics. message from complex diagrams and visual
information.

G4.3 (B2). Can scan a long text or a set 6. Infer the meaning of words from context in
of related texts in order to find specific work-related documents on familiar topics.
information.
G5.6 (B1+). Can talk about dealing with 1. Apply the phrases and expressions to presenting
objections and presenting facts and visual information in business context.
figures.

G5.7 (B1+). Can talk about the way to 2. Apply the structure of past tenses: simple past,
tell anecdotes. past continuous and past perfect simple to tell
anecdotes; apply functional language to extent
the conversations or keep conversations going
on.

G5.8 (B1+). Can talk about how to 3. Conduct a mini-meeting: beginning, middle
conduct a mini-meeting. part or the end of a meeting.

G5.1 (B2). Can talk about routine 4. Give a simple presentation on a work-related
formal discussions conducted in clear topic and a short, rehearsed talk.
standard speech in which factual
information is exchanged.

G5.2 (B2). Can describe in detail why 5. Justify and sustain views clearly by
they agree or disagree with a suggested providing relevant explanations and
work- related change. arguments; lead a discussion, expanding and
developing ideas, if given time in advance to
prepare.
G5.3 (B2). Can talk about relevant
personal experiences and guess the 6. Bring relevant personal experiences into a
meaning of words from context. conversation to illustrate a point; clarify
information and check understanding on the
phone.
G6.6 (B1+). Can write a summary. 1. Know how to summarise a business talk.

G6.7 (B1+). Can write formal reports. 2. Apply functional language to write formal
reports; apply first and second conditional
sentences in formal reports.

G6.8 (B1+). Can write an email. 3. Apply a range of phrases for giving and
 receiving feedback and know different ways to
give feedbacks; write an email informing staff
or colleagues about decisions taken.

G6.1 (B2). Can write an email and a 4. Organise a work-related email to emphasise
simple proposal. the main point; use appropriate outlines to
organise ideas.

G6.2 (B2). Can write an argument.
G6.3 (B2). Can write a short analysis.
5. Systematically develop an argument giving the
reasons for or against a point of view; support
a main idea with examples and reasons.
6. Organize a short analysis of a business trend in
their own professional field; support a main
idea with examples and reasons.

6. Course content

Session Contents SLOs Assessment

Unit 6: Entrepreneurs – p.57 A1.3

6.1. Fairphone – pp. 58-59
Video: The world’s first ethical smartphone G3.6
Vocabulary: Running business G1.6
1 Pronunciation: Consonant – vowel – inking – p.116 G4.6
Project: Brainstorm and present new business ideas. G5.6
6.2. Young entrepreneurs – pp. 60-61 G2.6
Reading: Leaving Harvard to start a business
Grammar: Reported speech
6.2. Young entrepreneurs – pp. 60-61(cont) A1.1
Speaking: Talk to a journalist about your start-up G4.6 A1.2
Writing: An email/article based on the interview G2.6
6.3. Communication skills – pp. 62-63 G5.6
2
Communication skills: Influencing G6.6
Video: Influencing styles: push and pull
Functional language: Dealing with objections
Task: Influencing others to overcome objections
A1.1
6.4. Business skills – pp. 64-65 G5.6 A1.2
Business skills: Presenting facts and figures G3.6
Listening: A presentation based on visual data G5.6
3
Functional language: Presenting visual information G5.6
Pronunciation: Intonation and discourse marking in
presentations – p.116 G5.6
Task: A presentation to an investor
4 6.5. Writing – p. 66 G6.6 A1.3
Writing: Summarising G4.6
Model text: Summary of a business talk G5.6
Functional language: Summarising G2.6
Grammar: Order of information in sentences G3.6
 Task: Listen to a talk and write a summary G1.6
Revision
Lab practice / Controlled online self-study
Unit 7: Working abroad – p. 67 – 76 A1.1
7.1 Global work cultures G5.7 A1.2
Starting up: Discuss culture shocks of oversea students G1.7
Vocabulary: working abroad; Adjectives: prefixes G3.7
Listening: Matching proper names and countries G5.7
Speaking: Mini project: research a culture G6.7
5
Writing: Write 10 dos and don'ts for people from
abroad coming to study in Vietnam.
7.2 Cultural anecdotes
Starting up: How to adapt yourself to new
environments
Listening: Comprehending some anecdotes
7.2 Cultural anecdotes (cont) G2.7 A1.1
Grammar: Past Tenses G3.7 A1.2
Speaking: Telling anecdotes about some of the G5.7 A1.3
situations G6.7
Writing: Appling past tenses to write one anecdote in
120-150 words
6 7.3 Communication skills: Decision-making
Starting up: Introducing different ways to make
decisions
Listening: Comprehending a meeting with customers
Grammar: Past Tenses
Speaking: Talking about different cultures and
recommend ways to overcome them
7.4 Business skills: Relationship-building G3.7 A1.1
Starting up: How to build the relationships with new G5.7 A1.2
people
7 Listening: Comprehend strategies for building
relationships with new people.
Speaking: Keep the conversations going on; Making
small talks and building new relationships
7.5 Writing: Making recommendations G1.7 A1.1
Starting up: Read the extract from a formal report G2.7 A1.2
about a problem in project team. G3.7 A1.3
Listening: Comprehend strategies for building G4.7
8 relationships with new people. G5.7
Speaking: Keep the conversations going on; Making
small talks and building new relationships.
Revision
Lab practice / Controlled online self-study
9 Unit 8: Leadership – p.77 – 86 G1.8; A1.1
8.1. Learning to lead G6.8 A1.2
Starting up: Video: Safari Vet school G2.8;
Vocabulary: Leadership – verb and noun collocations G4.8
Writing: Write short article of 100 - 120 words about
person you admire
8.2 Neuroleadership
 Starting up: Activity
Vocabulary: Neuro-leadership
Reading: Business leaders need neuroscience
8.2 Neuroleadership (cont) A1.1
Grammar: Relative clause G1.8 A1.2
Speaking: Apply the new structure of relative clause to G5.8
talk about student life
8.3 Communication skills: Giving and receiving
10 feedback
Starting up: Video: sorts of feedback
Vocabulary: Giving and receiving feedback
Speaking: Making conversations to give developmental
feedback and to respond the feedback
appropriately
8.4. Business skills: Leading meetings G3.8 A1.1
Starting up: Activity G6.8 A1.2
Listening: Comprehending different stages of a
11
meeting: beginning, middle part or the end
of a meeting
Speaking: Holding a mini-meeting
8.5. Writing: G1.8 A1.1
Start up: Read the formal email G2.8 A1.2
Vocabulary: Know words used in formal email G6.8
12 Grammar: Present - Past Participle phrases
Writing: Write a formal email.
REVISION
Lab practice / Controlled online self-study
G1.6 – G1.8 A1.3
G2.6 – G2.8
G3.6 – G3.8
13 MID-TERM EXAM
G5.6 – G5.8
G6.6 – G6.8

G1.6 – G1.8 A1.3

G2.6 – G2.8
G3.6 – G3.8
14 MID-TERM EXAM
G5.6 – G5.8
G6.6 – G6.8

Business Partner B2 G1.1 A1.1

Unit 1: Corporate Culture p.7-16 G4.1 A1.2
1.1 Workplace culture
Video: A culture of equal pay
15 Vocabulary: Elements of corporate culture
Pronunciation: Stress in Compound Nouns
Project: Company Policy
1.2 Employee retention
Reading: Work-life balance schemes
16 1.2 Employee retention (cont) G2.1 A1.1
Grammar: Future Continuous and Future Perfect G4.1 A1.2
Simple G1.2
 Pronunciation: Auxiliary verbs
Speaking: How do you see yourself in the future
1.3 Communication skills: building relationships
Video: Building relationships
Functional language: Building trust
Task: choosing a candidate
1.4 Business skills: Presenting yourself G3.1 A1.1
Listening: Presenting yourself to a project team G4.1 A1.2
17
Functional language: Self-presentation
Task : Presenting yourself to international colleagues
1.5 Writing: Company news blog G6.1 A1.1
1.6 Model text: A company news blog G4.1 A1.2
Functional language: Structuring a company news G2.1
blog G3.1
18
Grammar: Phrases with ‘be’ G5.1
Task: Write a blog G1.1
REVISION
Lab practice / Controlled online self-study
Unit 2: Training and development p.17-26 G1.2 A1.1
2.1 Learning on the job G3.2 A1.2
Video: Types of training G4.2
Pronunciation: Stressing key words in sentences
19 Vocabulary: Training and development
Project: Introduction to a new job
2.2 Human resource strategies
Listening: Strategies for training and development
across a whole company
2.2 Human resource strategies (cont) G2.2 A1.1
Grammar: Modals in the passive voice G4.2 A1.2
Speaking: Agreeing action points G6.2
Writing: A memo outlining action points G5.2
20
2.3 Communication skills: Team communication
Video: Team communication
Functional language: Exchanging ideas
Task: Organizing a team building event
2.4 Business skills: Facilitating a meeting G4.2 A1.1
Listening: Possible changes to learning management G2.2 A1.2
21 Pronunciation: linking between words (p.114) G5.2
Functional language: Facilitating a discussion
Task: Facilitating a discussion to come an agreement
2.5 Writing: a training request G6.2 A1.1
Model text: Email with a request for training G2.2 A1.2
Functional language: requests and reasons G1.2
22 Grammar: linking words for reasons and purpose G3.2
Task: write an email requesting a course G4.2
REVISION G5.2
Lab practice / Controlled online self-study
23 Unit 3: Finance p.27-36 G1.3 A1.1
3.1 Recessions and depressions G3.3 A1.2
Video: past crashes and crisis G5.3
Vocabulary: finance and economic crisis
 Project: research the history of a bank or a financial
institution
3.2 Catching up with rivals
Reading: Adidas raises targets
3.2 Catching up with rivals (cont) G2.3 A1.1
Grammar: expressions for certainty and probability, G5.3 A1.2
Adverbs and adverbial phrases G2.3
Speaking: Disussing future changes
3.3 Communication skills: managing bad news
24
Video: managing bad news
Functional language: responding to bad news
Pronunciation: the letter “t” (p.115)
Task: balancing positives with negatives when giving
bad news
3.4 Business skills: telephoning to clarify G4.3 A1.1
Listening: A phone conversation to check details G5.3 A1.2
Pronunciation: strong and weak form of “that” G2.3
Functional language: asking for clarification and G1.3
paraphrasing G3.3
25 3.5 Writing: Annual report summary
Model text: A short summary of annual report
Functional language: useful phrases for an annual
report summary
REVISION:
Lab practice / Controlled online self-study
G1.5 – G1.8 A3
G2.5 – G2.8
FINAL EXAM
G4.5 – G4.8

7. Course Assessment

Assessment Types Assessment Components Percentage

A1. Ongoing assessment A1.1.Participation 20%

A1.2. Mini-test, online exercises
A1.3. Online self-study
A2. Midterm exam A2.1. Listening test 30%
A2.2. Oral responses (Speaking)
 A2.3. Writing test
A3. Final exam A3. Written test 50%
- Pronunciation and stress
- Vocabulary
- Grammar
- Reading
- Business Communication
8. Course Requirements and Expectations:

Course requirements include, but are not limited to, the following:

- Participating actively in all class meetings

- Preparing and completing all written and non-written assignments on time

- Taking quizzes and tests as scheduled

9. Test structure:

Description: The test structure is designed with the difficulty equivalent to level B1+ of the CEFR. All the tests
compiled based on this test structure are consistent in the number of questions, question types, and difficulty
levels.
MID-TERM TEST

Listening Writing Speaking

Part 1: Form/ Note completion (10 Writing a formal - Individual / Group work
questions) email or writing a
report - Topics:

Part 2: Multiple choice (10 + Leading meetings

questions)
+ Building relationships

+ Formally self- presenting

Total: 20 questions Total: Total:

Time: 20 minutes Time: 30 minutes Time: 5 minutes
Score: 10 Score: 10 Score: 10
FINAL TEST

Pronunciation Vocabulary Grammar Reading Business

comprehension Communication

Part 1: 5 stress 10 MCQs 10 MCQs Part 1: Gap-filling 5 MCQs

patterns (5 MCQs) passage (10 mixed
Part 2: 5 MCQs)
pronunciation
sentences (5 MCQs) Part 2: 1 passage 5
MCQs
 Part 3: 1 passage 5
MCQs

Total: 10 questions Total: 10 questions Total: 10 questions Total: 20 questions Total: 5 questions
Score: 10
Score: 20 Score: 20 Score: 40 Score: 10

Total: 55 items
Time: 60 minutes
Score: 100

SAMPLE FINAL TEST

TRƯỜNG ĐẠI HỌC KINH TẾ-LUẬT ĐỀ THI CUỐI KỲ
VIỆN ĐÀO TẠO NGOẠI NGỮ Học kỳ I - Năm học 2022 –2023

(Không sử dụng tài liệu)

Môn: ANH VĂN 3 – EN23 Thời lượng: 60 PHÚT

 Mã đề: 2023-EN2301

I. PRONUNCIATION (10 points)

A. Which word has a different stress pattern?
1. A. exchange B. pursue C. profit D. appoint
2. A. respectful B. etiquette C. challenging D. empathy
3. A. retail B. dispatch C. commerce D. crisis
4. A. crowdfunding B. automate C. logistics D. partnership
5. A. entertainment B. manufacture C. presentation D. entrepreneur
B. Which underlined part is pronounced differently from the others?

6. A. underestimate B. budget C. survive D. fund

7. A. employ B. suggest C. invest D. develop
8. A. approach B. research C. exchange D. psychology
9. A. vehicle B. service C. redundant D. decisive
10. A. drone B. postal C. control D. operate

II. VOCABULARY (20 points)

Choose the option (A, B, C, or D) that best completes each sentence.

11. _______ is someone's general attitude, and the way in which they think about things and make decisions.
A. Reflection B. Empathy C. A mindset D. A will
12. _______ on Britain's roads is a real problem. That's why some companies are moving away from transporting
goods by road.
A. Pollution B. Accidents C. Damages D. Congestion
13. The new manager is finding it hard to _______  his staff's respect because he is younger than them.
A. trust B. delegate C. win D. run
14. Some people believe that drone deliveries are a _______.
A. safety risk B. target market C. business angel D. supply chain
15. Let's _______, so we do the most important work first. 
A. prioritize B. launch C. supply D. lead
16. When you ______ a business idea, you say things to persuade people to buy something, do something 
or accept the idea.
A. invest B. fund C. pitch D. rate
17. A/An _______ is someone who starts a new business, often in a way that involves financial risks.
A. entrepreneur B. firefighter C. high flyer D. partner
18. I really _______ how fast the internet would change the travel business.
A. distributed B. supplied C. provided D. underestimated
19. The Board of Directors was unhappy because we didn’t meet the _______ for opening the office by December
15th .
A. reward B. deadline C. budget D. schedule
20. Even though the world market is shrinking, the president is always_______ in launching a new product.
A. confident B. obvious C. innovative D. realistic

III. GRAMMAR (20 points)

Choose the option (A, B, C, or D) that best completes each sentence.
21. David: 'Have you finished preparing your presentation?' I asked Anna.
Daisy: ______________________________________________.
A. I asked Anna if you had finished preparing your presentation
B. I asked Anna if she has finished preparing her presentation
C. I asked Anna if he has finished preparing his presentation
D. I asked Anna if she had finished preparing her presentation
22. The Financial Times, _______ she reads every day, is her favourite newspaper.
A. which B. whom C. who D. that
23. The technology that  _______ in lorries to improve predictive cruise control systems  _______  in other areas.
A. has used/will deploy C. has been used/ will be deployed 
 B. has been used/ will deploy D. has used/ will be deployed
24. I am writing to complain about our stay at your hotel on 10 May this year, when we were hoping for a relaxing
weekend in Briton, _____ booking 2 weeks in advance, the hotel had no record of our reservation.
A. in spite of B. because C. though D. whereas
25. The restaurant _____ they make those great pizzas has just closed.
A. when B. where C. whose D. who
26. Many years ago, while I _______ as the HR Manager for a multinational, I ______ a very big mistake.
A. was working/ made C. worked/ was making
B. was working/ was making D. worked/ make
27. A self-driving lorry _______ by ZF, the German car parts maker.
A. already has been designed C. has already been designed
B. has already designed D. have been designed already
28. Manuel, _______ idea was to split the department into two, has now been made manager.
A. whose B. which C. who D. whom
29. Direct speech: Susan said: ‘I want to listen to my staff more.’
Indirect speech: _______
A. Susan said she wants to listen to my staff more.
B. Susan said I wanted to listen to my staff more.
C. Susan said she wanted to listen to my staff more.
D. Susan said she wanted to listen to her staff more.
30. In the last few years, self-driving systems for lorries and buses _______.
A. have been developed C. has been developed
B. has developed D. has developed

IV. READING (40 points)

Part 1: Choose the best option (A, B, C, or D) to complete the following text (20 points)

It has become a commonplace to say that the world is changing at an ever-increasing pace. Companies today are faced
with a stark choice: (31) ______ or go under. For example, four decades ago, companies typically tended to be (32)
______. They were built on a model which achieved a high degree of control, but in which (33) _______ of
communication were few and slow.
Another disadvantage of this type of organization is that more junior staff may not even know who the CEO is, or
what (34) ______ the decision-makers are trying to achieve. In order to try to solve this problem, many organizations have
adopted a less (35) ______, more flexible business culture in which frequent contact between the owner and the
employees ensure that (36) _______ is flowing smoothly.
A second difficult choice for a company concerns the extent to which it should go global or remain (37) _______.
Global operations allow maximum economies of scale, while localization makes it possible to (38) ______ quickly and to
reach all market (39) _______. In order to reduce the tension between global and local demands, many companies have
adopted a ‘hub and spoke’ structure. They use several regional production and (40) ______ ‘hubs’ where neighboring
markets are serviced from one single location.

31. A. adapt B. adopt C. market D. research

32. A. economical B. hierarchical C. welcoming D. democratic
33. A. webs B. channels C. languages D. media roads
34. A. goals B. design C. plan D. sales
35. A. decentralized B. market-driven C. bureaucratic D. caring
36. A. interest B. news C. information D. speech
37. A. impersonal B. static C. professional D. local
38. A. call B. respond C. enquire D. demand
39. A. shares B. research C. leaders D. sectors
40. A. manufacturing B. distribution C. selection D. advertising

Part 2: Read the following article and choose the best answer (A, B, C, or D) to each question. (10 points)
 Virgin Media recognizes that reward is one of many motivating factors for a lot of its people and offers
competitive salaries. However, as a forward thinking business it understands the importance of different motivational
factors. It offers additional benefits including private health care, life assurance, company pension scheme and staff saving
scheme. The opportunity to progress within the company is also an important factor, for example, Benjamin joined Virgin
Media in 2011 and went from apprentice to service technician and then network engineer in just 18 months. Virgin Media
used a variety of strategies to recognise the achievements of its employees. One method used is its NPS Hero
Championship scheme where employees receive a personalised letter congratulating them on a perfect 10 score. Virgin
Media’s successful online peer to peer recognition scheme, SHOUT, provides a simple way by which individuals right
across the business can be thanked for living the Virgin Media values in their work. The employee forum VOICE is
another way the company engages with its employees.
41. What is this article mostly about?
A. Employee rights C. Employee relations
B. Employee engagement D. Employee motivation
42. Which of the followings is not included in employee benefits?
A. Staff saving scheme C. Company pension
B. Home insurance D. Life assurance
43. What is NPS Hero Championship scheme?
A. Virgin Media offers employees a maximum score of 10.
B. Virgin Media encourages the best employees to write personalised letters.
C. Virgin Media sends a thank-you letter to the best employees.
D. Virgin Media congratulates on employees’ success every Monday.
44. According to the passage, how many motivational programmes are implemented?
A. 4 B. 3 C. 2 D. 5
45. The phrase ‘engages with’ is the closest in meaning to ________.
A. invites someone to take part in an argument  
B. considers something important
C. becomes involved with someone 
D. gives someone a reward

Part 3: Read the following article and choose the best answer (A, B, C, or D) to each question (10 points)

Jeff Bezos’ success at Amazon can be explained using Katz’s Three Skills Model of leadership. In Katz’s Three Skills
Model there are three basic skills important in leadership which are technical skill, human skill, and conceptual skill.
Technical skill is knowledge about and proficiency in a specific type of work or activity, such that would include
competencies in a specialized area, analytical ability and the ability to use appropriate tools and techniques.   Bezos
demonstrates how to use the appropriate tools and techniques to succeed. 
His techniques focus on the long term, “I always tell people if we have a good quarter it’s because of the work we did
three, four, and five years ago. It’s not because we did a good job this quarter” explains Bezos in an interview. Bezos
techniques also include, “We start with the customer and we work backward. We learn whatever skills we need to service
the customer. We build whatever technology we need to service the customer.” 
Another skill in the model, human skill is knowledge about and the ability to work with people, which means being
aware of one’s own perspectives on issues and, at the same time, being aware of the perspectives of others. This CEO
strives on the customer’s needs. Figuring what customers want before the cash register rings and then making those
insights pays off. Bezos being aware of the perspectives of the customers, is able to shape the goals and needs of the
company to meet these needs of the customer.
The skills from Katz’s model demonstrated the most by Bezos would be conceptual skills. Conceptual skills are the
ability to work with ideas and concepts and are central to creating a vision and strategic plan for an organization. A leader
with conceptual skills is good at putting the company’s goals into words and can understand and express the economic
principles that affect the company.  Bezos’ work ethic and roots of pushing himself while working hard to succeed builds
learning of self-reliance. The respect for that ethic explains why Amazon screens its job candidates for a strong bias to
action and an ability to work through ambiguity.
 (https://sites.psu.edu/leadership/2013/07/06/jeff-bezos/)
46. What is the main idea of the passage?
A. Jeff Bezos’ leadership at Amazon C. The success of Jeff Bezos at Amazon
B. The leadership at Amazon D. The reason why Amazon is successful
47. The author mentions all of the following techniques that Jeff Bezos used EXCEPT _________.
A. the ability to use appropriate tools and techniques
B. the ability to work with people
C. the ability to work with ideas and concepts
D. the ability to work through ambiguity
48. According to the author, Jeff’s most favorite skill from Katz’s model is ________.
A. technical skill B. human skill C. conceptual skill D. All of them
49. The word “strives” in paragraph 4, is closest in meaning to _________.
A. succeeds B. recognizes C. meets D. achieves
50. The word “self-reliance” in paragraph 5, is closest in meaning to _______.
A. cooperation B. independence C. hard working D. motivation

V. BUSINESS COMMUNICATION (10 points)

Choose the most appropriate response to each question.
51. Barry: How will I recognize you at the 54. Nick: Would you mind if I skip this
airport? meeting?
Brett: ___________________________ Joe: ____________________________
A. There are signs that direct you to it. A. For about an hour.
B. I’ll get there by bus. B. Yes, you can attend if you like.
C. I’ll be holding a sign with your name on it. C. No, you don’t really have to be here.
D. I’m going there on business. D. I met him at a trade conference.
52. Man: We need to recruit more staff urgently. 55. Daisy: Why did you get back from your trip so early?
Woman: ____________________________ David: ____________________________________
A. I’m not sure that’s the best solution. A. Because the meeting got cancelled.
B. No problem. We need to discuss next year, B. Next Friday at the earliest.
anyway. C. I’ll be taking the train.
C. They are making more mistakes. D. Because I didn’t know.
D. They are not overworked.
53. David: Who’s in charge of inspecting the
production line?
Alison: _______________________
A. Because of the bottom line.
B. No, it fits in this one.
C. Mr. Harrison is the lead inspector.
D. I don’t think that will work.

-THIS IS THE END OF THE FINAL TEST-