Crystal Lord

305-684-5517
jolenelord88@gmail.com
I have over 10 years in customer service , with excellent and proficient ability to motivate task
while providing the best customer service.
Worked in several different settings and I am adaptable and open to new teachings very trainable. I am very
passionate about my work and bring a positive energy to the workplace.
Profound ability to work effectively in a team-oriented environment & provide excellent customer service.
A team player and providing a professional workplace with a positive attitude. Training new employees and
encouraging them to do their best.

Work Experience and Professional Experience:

Customer Service Representative, Front desk help
● Attended to concerns or complaints and assisted in providing the ultimate experience for the customer.
● Professionally answered questions regarding the customers' stay.
● Directed and forwarded necessary information for compliance and quality control.
● Trained new employees to best serve our guests.

● Was able to keep a positive environment in the workplace. Responsible for guest check ins and check outs
efficiently,informing guests of hotel facilities and accommodations.

● Excellent communication skills both verbal and written.Knowledge of the key west area, very helpful in giving
directions to nearby attraction sites.

Laundry and Housekeeping Assistant, Manager

● Directing and administering all Housekeeping operations to ensure the overall cleaning services throughout
the entire property.
● Ensure and maintain cleanliness,service and quality product standards of guest rooms,public
spaces,restrooms and offices.
● Lead, direct and administer all Housekeeping operations. Ensure proper usage of chemicals and cleaning
supplies. Knowledge of payroll and budgeting.

Restaurant Service Manager/Server

● Delegate tasks to restaurant staff and supervise their performance.

● Maintain inventory and order food supplies as needed manage dining reservations
● Arrange desired and needed shifts daily. Track costs and revenues. Balance the cash register at the
end of the shift. Help staff resolve job challenges.
● Overall helping create the ultimate guest dining experience.

Computer Skills
Microsoft Suite: Word, Excel, PowerPoint, Outlook, Microsoft Windows 10 & XP
Educational Qualifications:
High School Diploma – Florida Tech- Business Administration 2011