MICROSOFT - HRM- CASE STUDY

CENTRICAL PROGRAMME
TO MOTIVATE AGENTS
BACKGROUND
 CEO- Satya Nadella
 was founded on April 4,
1975 by Bill Gates and
Paul Allen.
 Current best-selling products
are Microsoft windows
operating system;
Microsoft Office, Xbox,
Microsoft Azure

PROBLEM
Agents were not giving their best
on each and every call, counting
on the fact that small percentage
of them were actually reviewed.

APPROACH
 Platform uses gamification to
reward employees
 Personalized Micro learning where
content and activities will be
tailored by performance and tenure
 Real time performance
Management- how each activity
advances or delays them from
achieving objectives.