An organizational practice, according to which decision making freedom is available to lower level

managers is known as
Decentralization.
Centralization.
Autonomy of effort.
congruency
Means of collecting and using information, to coordinate decision and planning through an organization
are termed as
customer control system
business control system
financial control system
management control systems
A desire of an individual to give good performance for self-satisfaction is known as
intrinsic motivation
extrinsic motivation
monetary motivation
bounded motivation
………is a Process of introducing and familiarizing newly appointed candidates with their jobs,
Orientation.
Placement.
Staffing.
Recrurment
………….is a primary managerial activity,
Planning
Formal,
Directing
Organizing
The …………such as clinical expertise and nursing knowledge,
Technical skill.
Human skills.
Management
Conceptual skill
The ………….. should be implemented only for good reason.
Change.
Planning,
Organizing.
Controlling
Established Performance Standards is the ________ step of controlling process.
Step 1.
Step 2.
Step 3.
Step 4.
Compare Measured Performance against Established Standards is the _______ step of controlling
process.
Step 1.
Step 2.
Step 3.
Step 4.
There are how many types of control.
1 type.
2 types.
3 types.
More than 2.
There are how many elements of directing?
2.
4.
6.
8.
_________is the function of ensuring that work is being done in accordance with the plans and
instructions.
Supervision.
Management.
Leading.
Controlling.
Which level of management would be most involved in the function of directing and controlling?
Top.
Middle.
First level.
All of these.
The first person to suggest the of functions of management was
Henri Fayol.
F.W.Taylor.
Elton Mayo.
P.F.Drucker.
_________is the function of ensuring that work is being done in accordance with the plans and
instructions.
Supervision.
Management.
Leading.
Controlling.
__________ refers to the number and mixture of personnel assigned to work in nursing units at a given
time.
Staffing,
Controlling,
Planning,
Directing.
The average census of patients per unit.
1 Nurse-4 patients.
1 Nurse-2 patients.
None of these.
All of these.
Which are the classifications of patient in advance system?
PATIENT CLASSIFICATION.
TASK QUANTIFICATION.
Both of them.
None of them.
It is the process of determining and assigning the right personnel with the right qualifications to the job in
a right time to accomplish the purposes of the organization.
Staffing.
Planning.
Controlling.
Directing.
A set of procedures for making decisions about the organization’s long-term goals and strategies.
Strategic planning.
Short time planning.
Long time planning.
Planning.
The process of identifying the specific procedures and processes required at lower levels of the
organization.
Tactical planning.
Operational planning.
None of these.
Both of these.
When a manager monitors the work performance of workers in his department to determine if the
quality of their work is 'up to standard', this manager is engaging in which function?
Controlling
Organising
Planning.
Directing.
What is the first step in a control process?
Choose key personnel for the task
Set standards
Allocate resources
Select a strategy
Which of the following are key components of a Total Quality Management system?
Individual responsibility, incremental improvement, use of raw data
Collective responsibility, continual improvement, use of raw data
Group responsibility, staged improvement, knowledge
Involves everyone, continual improvement, use of data and knowledge
What is premise control based on?
Buildings
People
Resources
Assumptions
In what order do managers typically perform the managerial functions?
organizing, planning, controlling, leading
organising, leading, planning, controlling
planning, organizing, leading, controlling
planning, organising, controlling, leading
What are the three interpersonal roles of managers?
Figurehead, leader and liaison
Spokesperson, leader, coordinator
Director, coordinator, disseminator
Communicator, organiser, spokesperson
Which one is not a recognised key skill of management?
Conceptual skills
Human skills
Technical skills
Writing skills
Which of these is not part of the recognised challenges for modern managers?
Micro-managing the workforce
Managing communications
Managing change
Managing the learning organization
A_______________ is a detailed financial plan, used to carry out organizational goals.
Budget.
Controlling.
Planning.
Staffing.
_______deals primarily with salaries, supplies, and contractual services it is the financial plan for the day
to day activities of the organization containing a statement of expected revenues and expenses for the
fiscal year.
Operating budget.
Expense Budget.
Revenue Budget.
All of the above.
_______includes expected income based on volume and mix of patients, rates, and discounts.
Operating budget.
Expense Budget.
Revenue Budget.
All of the above
Control through a system of rules and standard operating procedures (SOPs) that shapes and regulates the
behavior of divisions, functions, and individuals.
Bureaucratic Control.
Management by Objectives (MBO).
Clan Control.
All of them.
The Control Process contains which of the following steps.
Establish objectives and standards.
Measure actual performance.
Compare results with objectives and standards.
Take necessary action.
All of the above.
A process of monitoring performance and taking action to ensure desired results.
Controlling.
Planning.
Staffing.
Organizing.
Compare Measured Performance against Established Standards is the _______ step of controlling
process.
Step 1.
Step 2.
Step 3.
Step 4.
Measure Actual Performance is the_________ step of controlling process.
Step 1.
Step 2.
Step 3.
Step 4.
Established Performance Standards is the ________ step of controlling process.
Step 1.
Step 2.
Step 3.
Step 4.
_______ is defined as the record of outcomes produced on a specific job function or activity during a
specific time period.
Performance
Work function
Evaluation
None of the above
 ______ is the personnel activity by means of which the enterprise determines the extent to which the
employee is performing the job effectively.
Job evaluation
Work evaluation
Performance evaluation
None of the above
-In management process, the most misinterpreted word is
Organizing
Delegating
Controlling
Planning
 Under mechanism of scientific management, scientific task setting includes:
Time study
Motion study
Method study
All of the above
 Which theory assumes that people are naturally lazy and will avoid work and responsibilities if
possible?
Theory X
Theory Y
Theory Z
None of the above
The process of monitoring performance, comparing it with goals and correcting any significant deviations is known
as:
Planning
Organizing
Leading
Controlling
Mr. A is a Manager on XYZ company; he has a reputation for being an open and honest person and
understands how to motivate employees and customers, he said to have good____________ skills.
Sales
Political
Interpersonal
Technical
 Someone who works with and through other people by coordinating their work activities to accomplish
organizational goals is called:
A Very intelligent: Individual
A Supervisor of Production Work
A Manager
An operation Supervisor
The Continues line if authority that extends from the upper level of management to the lowest levels of
the organization is called:
Authority line of responsibility
Unity of Commerce
Responsibility factor
Chain of command
Which is the most common cause of business failure?
Insufficient Capital
Unstable market
Insufficient experience
Poor Entrepreneurship
Which factor has been the most rapidly changing component in an organization’s general environment in the past
quarter-century?  
 Global
Economic
Social
Technological
Each subordinate should report to one and only one superior is called:  
 Authority 
Unity of command
 Unity of direction 
Order
Which of the following is part of the 14 principles of management identified by Henri Fayol?  
 
Scalar chain
  Innovation
 Efficiency
 Motivation
The plans which deal with fairly small set of activities are called:
 Strategic plan 
Tactical plan
 Operational plan 
Personal plan
Which of the following is known as the process of getting activities completed efficiently and effectively with and
through other people?  
Leading
 Management 
Supervision
 Controlling

The assignment of new or additional responsibilities to a subordinate is called:  

Select correct option:
 Coordination 
Specialization 
Delegation
Span of control
The behavioral dimension of leadership involving the concern that the leader has for the feelings, needs, personal
interest, problems, and well being of followers is referred to as which of the following?
 Consideration
Initiating structure 
Autocratic
Democratic
Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into functions. The study
of the management function that defines goals and establishes strategies to achieve them is called:
Organizing 
 Planning 
Leading
 Controlling
A plan developed to carry out a course of action that is not likely to be repeated in the future is called:
Single-use plan
 Specific plan
Reaction plan
 Directional plan
 In order to communicate, motivate and delegate a manager must have:  
 Political skills 
Conceptual skills
 Technical skills
 Interpersonal skills
Which of the following is called output of a system?
 Services
Material
Human
Information resource
The SWOT approach assesses an organization's:
 Speed, Wants, Order, Timing 
Studies, Workflows, Opportunities, Trials
 Strengths, Weaknesses, Opportunities, Threats
 Signs, Worries, Objectives, Techniques
A manager who strives to ensure the activities of the organization's employees are supported and blend well with
those of individuals outside the firm could be said to hold which of the following interpersonal role within the
company?
   Liaison  
Disseminator
 Figure head 
Entrepreneur
What would be the best description of plans that focus on the broad future of the organization and
incorporate both external environmental demands and internal resources into managers' actions?  
Operational plans 
Tactical plans
 Strategic plans
 Holistic plans
When objectives are not written down or rarely verbalized, and the planning is general and lacks
continuity, which of the following types of planning is used?  
 Environmental planning 
Economic planning
 Informal planning
 Formal planning
Inspiring people to be high performer is called:
 Controlling 
Leading 
Planning
 Organizing
Activities such as taking visitors to dinner and attending ribbon cutting ceremonies come under which of
the following management role?
  Leader
 Liaison 
Figurehead 
Negotiator
Which of the following is NOT a key element of the Total Quality Management approach?
Focus on the customer
Employee involvement
Continuous improvement
Focus on the supplier
The first step in the decision-making process is which of the following?
Developing decision criteria
Allocating weights to the criteria
Analyzing alternatives
Identifying a problem
Controls can be classified on the basis of their timing or stage in the production process. With regard to
the time element of controls, which of the following controls monitor activities while they are being
carried out?
Feedback
Interference
Concurrent
Preliminary
Managers at all three levels of management require different kinds of skills to perform the functions
associated with their jobs. A major difference in skill requirements between middle level and top-level
managers is that
Top managers must generally be more skilled than middle managers in every respect
Top managers require better interpersonal skills but less conceptual skills than middle managers
Top managers generally require better technical and interpersonal skills than middle managers
Top managers generally require higher level conceptual skills but less technical skills than middle
managers
Which of the following skills is most important for first level managers and includes knowledge of and
proficiency in activities involving methods, processes and procedures?
Human
Conceptual 
Technical