Tell me about yourself. What are your short term and long term goals?

I am…In my years in college, I have experience being a group leader in some school projects. I supervised
a whole team of fellow students and brainstorm with them. I am a team player and goes well with other
people].

Why should we hire you?

I am goal oriented, flexible and adaptive to learning new things, that may be able to contribute to
the growth of the company. I am committed to the things or task that I was given to me. I am
confident that I will excel in this role.

How do you see yourself 3/5 years from now?

I see myself five years from now, adding value to the company and contributing such ideas and
knowledge to the team. This company offer many opportunities for my professional development and
growth.

What are your strength?

My strength is I am a good listener. Good listening can render more quality service that helps me to
better understand customers concern.

What are your weakness?

My greatest weakness is that I sometimes have trouble saying ‘no’ to requests and end up taking on
more than I can handle. To improve on this, I take down notes my work to do and prioritize the more
important thing to do.

What are your pet peeves?

Tardiness is next laziness.

When is it okay to not be okay?

Its okay not to be okay when you feel it, because everyone has its own highs and lows situations. So its
okay to allow yourself feel what it feels.

Tell me about a time you worked with someone who was difficult.

I have had this classmate in the past who was difficult to work due to language barrier, but I always
appreciate diversity. I keep myself to be an open minded and be adaptive.

Difference between responsibility and obligation.

Responsibility is something you feel you should do. Obligation is something you must do.
What is your expected salary?

Whatever amount you give to people with my qualifications would be fine.

How do you deal with pressure or stressful situation?

I don’t let my emotions controls me. Instead I stay calm and focused on the task that was given to me.

What can you do for us that other candidates can’t?

I don’t know what other candidates can do yet but I myself will do my best to reach your expectation.

Whats your proudest achievement in life so far and why?

How d you deal with an angry customer?

What is metacom?

What is customer service?

Customer service provides assistance to customers. It is also about acknowledging the customers
concern in empathic manner.

Why should I not hire you?

If your company is not looking for hardworking, goal oriented and patient worker then im not the one
you should hire.

Why you want to work in a call center?

Because call center is a fast growing industry. Call centers gives everyone equal opportunity to build a
career. And I think my skills make me good call center.