Bartolata Final Complete Portfolio

BICOL UNIVERSITY POLANGUI
COMPUTER STUDIES DEPARTMENT

POLANGUI, ALBAY
In Partial Fulfillment of the Requirements for

Bachelor of Science in Information Technology
Submitted by:
BARTOLATA, ROIZ EMAN T.
BS INFORMATION TECHNOLOGY–4B
SECOND SEMESTER A.Y. 2022–2023
Submitted to:
SHEENA LUZ S. REFRAN
OJT Coordinator
TABLE OF CONTENTS
Contents Page
Title Page 1
Table of Contents 2
Module One 3
Company Profile 4
Brief History
Background of the Company
Company Mission Vision
Module Two 5
Daily Attendance
Monthly Accomplishment Report
Narrative Accomplishment Report
Documentation
Module Three
Assessment of Practicum Program
Appendices: Pertinent Documents

Letter of Application
Letter of Endorsement
Letter of Acceptance
Cooperative Training Agreement
Memorandum of Agreement
Waiver Form/Jurat
Training Schedule Form
OJT Fee Receipt
COR & ID
Certificate of Completion
Performance Rating Form
Resume
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BSIT PRACTICUM WRITTEN REPORT
2ND SEMESTER 2022-2023
MODULE ONE
 Company Profile
 Brief History
 Background of the Company
 Company Mission Vision
P a g e 3 | 31

Company Profile
Sutherland is an experience-led digital transformation company that can
help your business achieve non-linear growth by delivering exceptionally
engineered experiences for your customers and employees.
We are the engine powering today's giant companies—best renowned
for the transformative experiences they provide. Sutherland has conducted
deep research and analysis of human insight and behavior over 35 years of
serving our customers’ customers. That’s how we deliver next-gen experiences
for both customers and employees for the world’s leading brands. Working with
the greatest has taught us a lot about outstanding experiences. Clients we work
with, like us, care strongly about the human experiences they deliver for their
customers. We collaborate with companies in a variety of industries, including
Banking & Financial Services, Insurance, Healthcare, Retail,
Telecommunications, Media & Entertainment, Technology, Travel &
Hospitality, and Logistics.
Brief History
Established in 1986 founded by Dilip Vellodi, Sutherland Global
Services is a global provider of business process and technology management
services offering an integrated portfolio of analytics-driven back office and
customer-facing solutions that support the entire customer life cycle.
Background of the Company

Human experiences are as singular and unique as a fingerprint. They're
also living things-dynamic and in-the-moment. Today's brands compete on
experience every day. It's our job to help them win. We do this by combining
human-centered design with the scale and accuracy of real-time analytics, AI,
cognitive technology and automation. Our heritage has made us who we are:
a future-ready organization. For 35 years, we’ve been caring for our customers’
customers. As an early pioneer in robotic automation, we’ve grown our core
offering through steady organic investment and by acquiring key capabilities.
Today, we make those experiences relevant, instantaneous, predictive and
frictionless. Decades of developing best-in-class processes for some of the
world’s most experience-native companies has enabled us make digital human
in ways that transform customer and employee relationships at scale.
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Company Mission Vision
Mission
“To help our clients maximize their customer lifetime value and increase
their competitive advantage by helping drive productivity and efficiency
delivering measurable results.”
Vision
“To be a premier and preferred provider of technology enabled and
business process transformation services in our chosen markets.”
P a g e 5 | 31

MODULE TWO
 Daily Attendance
 Monthly Accomplishment Report
 Narrative Accomplishment
Report
 Documentation
P a g e 6 | 31

DAILY ATTENDANCE AND ACCOMPLISHMENT FORM
Student Name: Internship Site

Bartolata, Roiz Eman T. Sutherland Legazpi
Beginning Date: Ending Date:
March 2023 May 2023
Morning Arrival Time Departure Time Arrival Time Departure Time Total Hours
Shift AM AM PM PM
1 7:15 4:00
2 7:00 4:00
3 7:15 4:00
4 8:30 7:00
5 6:50 4:00
6 6:10 4:00
7 6:40 4:00
8 5:55 4:00
9 5:54 4:00
10 5:57 4:00
11 6:00 4:00
12 6:45 4:00
13 6:45 4:00
14 6:45 4:00
15 6:45 4:00
Total Hours:
Verified by:
RICKY L. NORTE
Company Supervisor’s Name & Signature Date:
Prepared by:
ROIZ EMAN T. BARTOLATA

Student Intern’s Name & Signature Date
P a g e 7 | 31


March 2023 May 2023
Middle Shift Arrival Time Departure Time Arrival Time Departure Time Total Hours
AM AM PM PM
1 3:00 9:00
2 12:43 9:20
3 12:30 9:00
4 12:40 9:09
5 1:27 9:05
6 1:01 9:02
7 12:50 9:10
8 12:49 10:00
9 12:58 4:15
10 1:02 9:00
11 12:45 9:00
12 12:55 9:00
13 12:37 9:00
14 1:00 9:00
15 1:00 9:00
Total Hours:
Verified by:
RICKY L. NORTE
Prepared by:

P a g e 8 | 31


March 2023 May 2023
Graveyard Arrival Time Departure Time Arrival Time Departure Time Total Hours
AM AM PM PM
1 8:53
2 6:00 8:51
3 6:00 8:49
4 6:00 8:51
5 6:00
6 8:49
7 6:00 9:00
8 6:10 9:00
9 6:00 8:50
10 6:00 8:50
11 6:00
12 8:50
13 6:00 9:00
14 6:00 9: 00
15 6:00 9:00
16 6:00
Total Hours:
Verified by:
RICKY L. NORTE
Prepared by:

P a g e 9 | 31

MONTHLY ACCOMPLISHMENT FORM
Student Name: Company Name:

Roiz Eman T. Bartolata Sutherland Global Services Inc.
March 6, 2023 March , 2023
Duties Performed this month:

Week 1:
Week 2: Reimage PC, Configuration, PC Encryption.
Week 3: Deploy Jabra Headsets needed in the TR, deploy PC and monitor to specific production
room, checking of RAM, hard drive, power supply and cleaning of the entire PC.
Week 4: Fixing of monitor, organizing boxes in the storage, Sorting defective tech items.
What new training/s took place this month?
 Installing essential tools such as Citrix, Sentinel 1, Thousand Eyes and many more.
 Receiving, replacing and deployment of specific tech items.
 Switching of ports or checking the status of the ports.
What are your major accomplishments based from the Proposed Activities in your Training Schedule
Form? Provide a detailed description of the tasks involved in the accomplishment.
PROPOSED ACTIVITY/IES ACCOMPLISHMENTS
 Create a program using Power  Our team successfully completed a project
Automate that will enlist the record of using Power Automate to create a
the specific tech items into the customer database. By automating
MainApp. workflows for collecting and processing
 The storage should be clean as data, we were able to streamline the
possible, so we are asked to organize process and complete the project faster
it. than anticipated. Power Automate also
allowed us to monitor the project's
progress in real-time, ensuring accuracy
and reducing the risk of errors. Overall,
using Power Automate was a significant
factor in the successful completion of the
project.
What problems have you encountered this week?
 The PC is still defective.
 Wrong configuration.
 We deployed a defective tech items
How did you overcome or solve those problems?
 Maintaining a PC inventory involves checking the warranty status and either rejoining to the
domain or reimaging. Checking the warranty ensures timely repairs or replacement parts
from Lenovo. If a PC is no longer under warranty, it should be tagged as retired. Rejoining
to the domain or reimaging ensures that the PC is properly configured for our organization's
needs. These tasks are essential to maintaining an accurate inventory and ensuring that all
PCs are in good working condition. By prioritizing these tasks, we can minimize downtime,
reduce repair costs, and improve our overall efficiency
List one or two goals you have set for yourself next week.
 One of my goals for next week is to learn how to track tech items by listing them on our
MainApp. As our company grows, it's becoming increasingly important to have an accurate
inventory of our tech items. Listing them on the MainApp will allow us to track their usage,
monitor maintenance schedules, and ensure that we have enough supplies on hand.
Another goal is to attend a webinar on the latest industry trends. Staying up-to-date with
current trends is vital in our ever-changing tech landscape, and attending this webinar will
help me stay informed and bring new insights to our team. By setting these goals, I hope to
improve our company's efficiency and effectiveness
Noted by:
RICKY L. NORTE
Lead-Infrastructure Deskside Support
Supervisor’s Name & Signature
P a g e 10 | 31


Bartolata, Roiz Eman T. Sutherland Global Services Inc.
April , 2023 April , 2023

Week 1:
project.
Noted by:
RICKY L. NORTE
P a g e 11 | 31


Bartolata, Roiz Eman T. Sutherland Global Services Inc.
May , 2023 May , 2023

Week 1:
project.
Noted by:
RICKY L. NORTE
P a g e 12 | 31

NARRATIVE ACCOMPLISHMENT REPORT
I am pleased to present this report summarizing my accomplishments for the

past month while being assigned to the GTI Department. During this time, I have been
able to learn new skills and contribute to the team's success.
As part of the GTI Department, I have been responsible for assisting agents
with their desktop issues. This involved troubleshooting and resolving problems
related to hardware and software. I also learned how to replace items such as
keyboards and mice when necessary. Through my efforts, I have been able to improve
the productivity and satisfaction of the agents I support.
Additionally, I learned how to reimage desktops, which involves reinstalling the

operating system and applications. This skill has been invaluable in speeding up the
resolution of complex issues and minimizing the time agents are without their
computers. Furthermore, I learned how to install essential tools required by specific
agents, such as VPN and remote access software. These tools have enabled the
agents to work more effectively and efficiently from their homes or remote locations.
During this month, I have been able to collaborate effectively with my

colleagues in the GTI Department. We worked together to address more complex
issues, and I was able to learn from their experiences and knowledge. I also shared
my learnings with them, which helped us to improve our collective skills and
performance.
In conclusion, I am proud of the progress I have made during this month in the
GTI Department. I have been able to contribute to the team's success through my
hard work and dedication to learning new skills. I am grateful for the recognition
received from my supervisor and colleagues and motivated to continue performing at
a high level. I look forward to further developing my skills and making even greater
contributions to the team in the future.
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DOCUMENTATION
P a g e 14 | 31

MODULE THREE
 Assessment of Practicum Program
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ASSESSMENT OF PRACTICUM PROGRAM
During my internship at Sutherland, I had the opportunity to work in the Global

Technology and Infrastructure (GTI) department, which focused on providing desktop
support to clients. As an intern, I was able to gain valuable insights into the inner
workings of a Business Process Outsourcing (BPO) company and observe firsthand
the challenges faced by technical support teams in a fast-paced environment. In this
paper, I will reflect on my experiences working in the GTI department and discuss my
personal observations and insights about the importance of effective communication,
teamwork, and problem-solving skills in a desktop support role.
Working in the GTI department of Sutherland during my internship was a truly

eye-opening experience. As a desktop support intern, I was responsible for assisting
clients with various technical issues, ranging from basic software troubleshooting to
more complex hardware repairs. Throughout my internship, I had the opportunity to
work alongside experienced engineers and gain valuable insights into the field of
technical support.
One of the most memorable aspects of my internship was the bond I formed
with the engineers on my team. During every shift, we would spend time bonding and
sharing knowledge with one another. They taught me important skills such as how to
navigate the company's internal systems and processes, and how to effectively
communicate with clients who were experiencing technical issues. Through these
interactions, I was able to develop a deeper understanding of the importance of
teamwork and collaboration in a desktop support role.
Moreover, I also gained experience working with people from different

backgrounds and skill levels. My colleagues in the GTI department came from various
parts of the world and had diverse technical backgrounds. It was fascinating to
observe how they approached different technical problems and to learn from their
unique perspectives. I also found that effective communication was key to building
relationships with both colleagues and clients. Through my interactions with clients, I
realized the importance of active listening and clear communication in ensuring that
their issues were properly resolved.
P a g e 16 | 31

Overall, my experience in the GTI department at Sutherland was a valuable
learning experience that allowed me to develop practical skills and gain insights into
the world of technical support. The opportunity to work with experienced engineers
and build relationships with colleagues from diverse backgrounds was truly rewarding
and will undoubtedly be applicable in my future career endeavors
As an intern in the GTI department at Sutherland, I learned several valuable

lessons that I can share with those interested in taking an internship at the company.
Firstly, it is essential to be open to learning new skills and techniques to effectively
troubleshoot and solve problems in a dynamic and fast-paced environment. Secondly,
developing strong communication skills is key to building relationships with colleagues
and clients. Active listening, relevant questioning, and clear explanations are
essential. Thirdly, attention to detail is critical in a technical support role, as accurate
diagnoses and adherence to company procedures ensure that technical issues are
resolved correctly. Fourthly, teamwork and collaboration are essential for resolving
technical issues promptly and efficiently. Finally, taking advantage of opportunities to
learn from experienced engineers provides valuable skills and unique perspectives.
My internship provided me with practical skills and knowledge that will be

applicable in my future career endeavors. I encourage future interns at Sutherland to
embrace these lessons, be open to learning, develop strong communication skills, pay
attention to detail, be a team player, and take advantage of opportunities to learn from
experienced engineers.
Prepared by:

Printed Name and Signature
P a g e 17 | 31

APPENDICES
 Letter of Application
 Letter of Endorsement
 Letter of Acceptance
 Cooperative Training Agreement
 Notarized Memorandum of Agreement
 Notarized Waiver Form/Jurat
 Training Schedule Form
 OJT Fee Receipt
 COR & ID
 Certificate of Completion
 Performance Rating Form
 Resume
P a g e 18 | 31

LETTER OF APPLICATION
P a g e 19 | 31

LETTER OF ACCEPTANCE
P a g e 20 | 31

COOPERATIVE TRAINING AGREEMENT
P a g e 21 | 31

NOTARIZED WAIVER FORM/ JURAT
P a g e 22 | 31

LETTER OF ENDORSEMENT
P a g e 23 | 31

TRAINING SCHEDULE FORM
\
P a g e 24 | 31

COR AND ID
P a g e 25 | 31

P a g e 26 | 31

OJT FEE RECEIPT
P a g e 27 | 31

PERFORMANCE RATING FORM
P a g e 28 | 31

PERFORMANCE RATING FORM
P a g e 29 | 31

MEDICAL CERTIFICATE
P a g e 30 | 31

RESUME
P a g e 31 | 31


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BICOL UNIVERSITY POLANGUI

COMPUTER STUDIES DEPARTMENT

In Partial Fulfillment of the Requirements for

Appendices: Pertinent Documents

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

Background of the Company

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

Student Name: Internship Site

ROIZ EMAN T. BARTOLATA

BARTOLATA, ROIZ EMAN T.

Student Name: Internship Site

ROIZ EMAN T. BARTOLATA

BARTOLATA, ROIZ EMAN T.

Student Name: Internship Site

ROIZ EMAN T. BARTOLATA

BARTOLATA, ROIZ EMAN T.

Student Name: Company Name:

Duties Performed this month:

BARTOLATA, ROIZ EMAN T.

Student Name: Company Name:

Duties Performed this month:

BARTOLATA, ROIZ EMAN T.

Student Name: Company Name:

Duties Performed this month:

BARTOLATA, ROIZ EMAN T.

I am pleased to present this report summarizing my accomplishments for the

Additionally, I learned how to reimage desktops, which involves reinstalling the

During this month, I have been able to collaborate effectively with my

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

During my internship at Sutherland, I had the opportunity to work in the Global

Working in the GTI department of Sutherland during my internship was a truly

Moreover, I also gained experience working with people from different

BARTOLATA, ROIZ EMAN T.

As an intern in the GTI department at Sutherland, I learned several valuable

My internship provided me with practical skills and knowledge that will be

ROIZ EMAN T. BARTOLATA

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

BARTOLATA, ROIZ EMAN T.

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