Authorization Inquiries DE 002 – Pan or Issuing BIN ∙ DE 007 – Transaction Date & Time ∙ DE 004 – Transaction Amount ∙ DE 038

∙ DE 038 – Approval Code ∙ DE 063 – Network

Option 6, then 1 when calling Data (Trace ID)

Clearing Inquiries DE 031 – Acquirer Reference Data (ARN) ∙ DE 063 – Transaction Life Cycle ID (Trace ID) ∙ DE 025 – Message reason Code (specify error) ∙ PDS
Option 6, then 2 when calling 0105 – File ID (Logical) ∙ Endpoint ∙ File Data Set Name ∙ Processing Date ∙ Clearing Cycle ∙ Specify if question is related to Pre-Edit

Billing Inquiries Report ID ∙ Billing Date ∙ Service Code ∙ Event Code ∙ ICA
Option 6, then 3 when calling

Settlement Inquiries Settlement Service ID ∙ Settlement Date ∙ Member ID (ICA) ∙ Settlement Advisement
Option 6, then 2 when calling

Acceptance Inquiries DE 002 – PAN or Issuing BIN ∙ DE 041, 042, 043 – Merchant Information ∙ DE 032, 033 – Acquirer Information ∙ DE 003 – Transaction Type ∙ DE
Option 6, then 6 when calling 022 – PAN Entry Mode ∙ DE 007 – Transaction Date & Time ∙ DE 004 – Transaction Amount ∙ Terminal Receipt if available

Commercial Inquiries Environment ∙ Issuer Name ∙ Issuer ICA ∙ Bank Number ∙ User ID ∙ User Level ∙ steps taken to recreate if applicable
Option 4 when calling

Digital Inquiries General: Device ∙ PAN ∙ Transaction Date & Time ∙ Amount ∙ Issue ∙ Expected Results ∙ Actual results ∙ Error Screenshots
Option 5 when calling Masterpass: Language of wallet/merchant site ∙ Browser version and system logs ∙ Wallet type ∙ Time zone ∙ Steps to reproduce error
Mastercard Send: Disbursement Transfer token ∙ Claim number ∙ Vendor ID ∙ Last 4 digits of PAN
MDES: Wallet type ∙ Request/Response logs ∙ Detailed User experience ∙ TUR/PAID

Cyber & Intelligence Inquiries DE 002 -PAN or Issuing BIN ∙ Transaction Processed Date & Time ∙ DE 004 - Transaction Amount ∙ Transaction ID from Safety Net or Prepaid
Option 2, then 1 when calling Monitoring Notification ∙ DE 48.71- DE 48.75- DE 48.56 ∙ Alert Reason Code ∙ Rule Name ∙ List Name ∙ Identify Product - Decision Intelligence -
EMS - Consumer Controls - Safety Net for Issuers - Safety Net for Acquirers - National Fraud Service - Fraud and Loss Database- Auth IQ- Prepaid
Monitoring- Fraud Rule Manager ∙ Date and Time of error ∙ Error message ∙ Billing Date ∙ Event Code ∙ ICA

SecureCode (3DS) Inquiries PAN ∙ Date & Time of transaction with Time Zone ∙ Transaction XML logs ∙ Error Screen shots ∙ DE48 -SE42 AAV Value
Option 2, then 2 when calling
 Argentina 0800 444 1211 Malaysia 1800 889 113
Armenia +7 499 278 1950 Mauritius 802 044 0119
Australia 1 800 198 124 002 11 0011 and
Azerbaijan +7 499 278 1950 Morocco then 8554052133
Bahrain 800 064 03 New Zealand 0800 641 721
Belarus 8 8 200 321 0035 Nigeria 0708 060 1708
Belgium +32 2 352 5403 Oman 800 742 12
0800 047 4141 00800 900 44268
Brazil +55 11 5508 3929 Pakistan (Landline Only)
Canada 1 800 455 9233 Philippines 1800 1441 1058
Australia +61 2 9466 3737
Chile 800 392 680 Qatar 800 0185
Brazil 8008921612 China 400 842 3485 Russia 8 800 333 4814
Belgium +32 2 352 5832 0800 000 9103 Saudi Arabia 800 844 2684
Hong Kong 800 96 5285 Egypt (Landline Only) Singapore 800 110 1702
Georgia +7 499 278 1950 South Africa 0800 999 957
India 000 800 100 1565
Hong Kong 800 96 7832 Spanish Language +1 636 722 6292
Indonesia 001 803 1 360 6242
India 000 800 440 5196 Sri Lanka 2029054
Korea 00798 11 360 8242 Taiwan 0800 666 675
00180 3852 9097
Philippines 1 800 1 111 0540 Indonesia 00780 3011 4679 Tajikistan +7 499 278 1950
Russia 8 800 333 4813 Ireland 1 800 818 383 Thailand 1800 294 231
Singapore 800 1100 116 (Republic of) +353 1 562 1208 Turkmenistan +7 499 278 1950
Jordan 8002 2385 Ukraine 0800 502 895
Thailand 001 800 11 360 6642
Kazakhstan 8 800 333 3503 United Arab
Taiwan 0080 10 3591 Kenya 0800 73 3306 Emirates 800 044 49420
United Kingdom 0800 7310436 Kuwait 222 80418 United Kingdom 0808 234 6126
United States 1 800 358 3060 Kyrgyzstan +7 499 278 1950 United States 1 800 999 0363
All Others +1 636 722 6220 01 426 801 and then Uzbekistan +7 499 278 1950
Lebanon 855 405 2114 All Others +1 636 722 6176
Moldova 0800 502 895