COLAB TRAINING & CONSULTANCY 5/10/23

GLOBAL DISTRIBUTIONS SYSTEMS

AMADEUS SYSTEM
DAY 1

COLAB TRAINING CONSULTANCY SERVICES

5/10/23

DISCUSS – listen

DEMONSTRATE – watch
TRAINING
DELIVERY
PRACTICE – try

MASTER – online exercises submitted

at the end of each training session

5/10/23

CCSY 1
COLAB TRAINING & CONSULTANCY 5/10/23

KEEP MOBILE PHONES ON SILENT MODE DURING THE

ENTIRE DURATION OF THE TRAINING

DURING LECTURE AND DEMO, PLEASE LISTEN FIRST.

THERE WILL BE ALLOTED HOURS FOR YOUR HANDS-ON
PRACTICE

TRAINING
RULES DURING PRACTICE, TRAINEES WILL BE CALLED UPON TO
DEMONSTRATE AND PRESENT THEIR WORK.

DO NOT HESITATE TO ASK QUESTIONS OR HELP. USE THE

RAISE HAND FUNCTION OR UNMUTE YOUR
MICROPHONES TO CALL TRAINER’S ATTENTION.

SUBMIT / TURN IN YOUR EXERCISES IN THE GCLASS

BEFORE THE END OF EACH TRAINING SESSION.
5/10/23

KEEP CONFIDENTIAL THE USER NAME AND

PASSWORD ISSUED TO YOU. DO NOT
CHANGE THE PASSWORD AS TRAINERS NEED
TO ACCESS AND ASSESS (EVALUATE) YOUR
OUTPUTS

LIMITATIONS
ON THE USE OF USE THE SYSTEM ONLY DURING TRAINING
THE ACCESS TO DAYS AND TIMES ASSIGNED FOR YOUR
SECTION. THE TRAINING ENVIRONMENT IS
THE AMADEUS UNDER A BUSINESS I.D. TIED TO THE
PRODDUCTION ENVIRONMENT.
SYSTEM

TO PROTECT THE SYSTEM FROM VIRUSES OR

MALWARES, REFRAIN FROM USING THE
SYSTEM WHILE SIMULTANEOUSLY
ACCESSING OTHER WEB OR INTERNET
SITES. 5/10/23

CCSY 2
COLAB TRAINING & CONSULTANCY 5/10/23

TRAINING OBJECTIVES
(DAY 1)
• DEFINE COMPUTERIZED RESERVATIONS CONCEPTS AND COMMON AIRLINE
TERMINOLOGIES
• INTRODUCE THE AMADEUS GLOBAL DISTRIBUTION SYSTEM
• PERFORM BASIC SIGNING IN AND OUT FUNCTION
• PERFORM ENCODING AND DECODING FUNCTIONS FOR CITIES, AIRPORTS AND
AIRLINES, COUNTRIES AND INTERPRET THE MEANING OF INFORMATION DISPLAYED
BY THE SYSTEM
• SIMULATE RETRIEVAL OF PASSENGER NAME RECORD (PNR)
• DIFFERENTIATE BETWEEN TIMETABLE AND NEUTRAL AVAILABILITY DISPLAYS AND
INTERPRET THE INFORMATION PRESENTED IN A TIMETABLE AND NEUTRAL
AVAILABILITY DISPLAYS
5/10/23

TRAINING OBJECTIVES
(DAY 1)
• PERFORM BASIC COMMANDS FOR AVAILABILITY FUNCTIONS
• DEFINE THE DIFFERENT ELEMENTS IN A PNR
• ACCESS FLIGHT AVAILABILITY DISPLAYS
• SELECT AND RESERVE APPROPRIATE SEAT/S FROM AVAILABILITY DISPLAY
• PERFORM SELLING SEAT/S FUNCTIONS
• PERFORM PRIORITY WAITLISTING FUNCTIONS
• DIFFERENTIATE AIRLINE PASSENGER TYPES AND THEIR CORRESPONDING
PASSENGER TITLE (PTC)
• CREATE SINGLE ENTRY TO ENCODE SINGLE PASSENGER NAMES IN THE PNR
• CREATE SINGLE ENTRY TO ENCODE MULTIPLE PASSENGER NAMES IN 5/10/23
THE PNR

CCSY 3
COLAB TRAINING & CONSULTANCY 5/10/23

• MANUAL TO COMPUTERIZED RESERVATIONS –

SABER (SEMI-AUTOMATIC BUSINESS ENVIRONMENT
RESEARCH) AND PAR (PROGRAMED AIRLINE
RESERVATIONS SYSTEM) WERE DEVELOPED BY IBM
FOR AMERICAN AIRLINES TO ACHIEVE AUTOMATIC
RESERVATIONS (ARS) WITHIN THE AIRLINE
OPERATIONS.
• COMPUTERIZED RESERVATIONS SYSTEMS
(CRS) – COMPUTERIZATION OF THE DISTRIBUTION
TO THE SERVICE PROVIDERS (TRAVEL AND TOUR
AGENCIES) OF THE AIRLINE SYSTEM.
• GLOBAL DISTRIBUTION SYSTEMS (GDS) –
LARGER AND WIDER COMPUTER RESERVATION
SYSTEMS FOR MOST TRAVEL AND TOURISM
PRODUCT AND SERVICES.
HISTORY
5/10/23

GLOBAL DISTRIBUTION SYSTEMS

• ACTS AS AN INTERMEDIARY BETWEEN TOURISM SUPPLIERS

(AIRLINES, HOTELS, TRANSPORT COMPANIES) AND SERVICE
PROVIDERS (TRAVEL AND TOUR AGENCIES).
• LINKS THE TOURISM SUPPLIERS’ INVENTORY (AIRLINE SEATS,
HOTEL ROOMS, TRAIN SEATS) UNDER A COMPUTER-BASED
NETWORK.
• SERVICE PROVIDERS CAN ACCESS INVENTORY TO THESE
SERVICES AND SELL THESE TO THE CONSUMERS (TRAVELERS
AND/OR TOURISTS) 5/10/23

CCSY 4
COLAB TRAINING & CONSULTANCY 5/10/23

• THE ULTIMATE REASON FOR A GDS IS THE

OPTIMAL SALE OF TRAVEL-RELATED PRODUCTS.
IN ORDER TO DO SO, TRAVEL AND TOURISM
RELATED COMPANIES NEEDED A SYSTEM THAT
CAN BE LINKED TO A SERVICE PROVIDER THAT
CAN PERFORM THE FOLLOWING FUNCTIONS:
- RESERVE
- SELL
- MODIFY RESERVATIONS
- CANCEL RESERVATIONS
MAIN ROLE
- QUOTE RATES AND FARES AND
- FOLLOW UP ON SERVICE PROVIDED FUNCTIONS
5/10/23

GLOBAL
Sabre
DISTRIBUTION (formerly Amadeus Galileo
Abacus)
SYSTEMS

5/10/23

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CCSY 5
COLAB TRAINING & CONSULTANCY 5/10/23

5/10/23

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AMADEUS

• TRAVEL TECHNOLOGY COMPANY THAT STARTED ITS OPERATION IN

1987 TO FACILITATE SALES & DISTRIBUTION OF TRAVEL PROVIDERS
WITH TRAVEL SELLERS
• IT WAS FOUNDED BY: AIR FRANCE, IBERIA, LUFTANSA, SAS
• THE HEADQUARTERS IS IN MADRID, SPAIN
• SOFTWARE DEVELOPMENT IN IN NICE, FRANCE
• THE FIRST NATIONAL MARKETING COMPANY WAS IN FINLAND
FOLLOWED BY OTHER NMC OPENING IN AUSTRIA, FRANCES, BELGIUM
AND SCANDINAVIA
5/10/23

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CCSY 6
COLAB TRAINING & CONSULTANCY 5/10/23

BENEFITS OF THE GDS TO THE TRAVEL

INDUSTRY
FAST AND EFFICIENT
INCREASED IMPROVED
SERVICE FOR
PRODUCTIVITY COMMUNICATIONS
CUSTOMERS

RADICALLY AUTOMATED TRAVEL

INCREASED ACCESS COST SAVING DOCUMENTATION
TO INFORMATION FOR PASSENGERS

EASY COMPILATION COMPUTERIZED

OF MANAGEMENT DATABASE FOR
REPORTS CUSTOMERS
5/10/23

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5/10/23

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CCSY 7
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5/10/23

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5/10/23

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CCSY 8
COLAB TRAINING & CONSULTANCY 5/10/23

COMMON GDS’ CONCEPTS AND

TERMINOLOGIES
• PHONETIC ALPHABET
• CONCEPT OF AVAILABILITY (FLIGHT AND SEAT) –
STARTING POINT OF A RESERVATION FUNCTION
• CITY PAIR – ORIGIN AND DESTINATION
• CODES – COMMANDS, COUNTRIES, CITIES, AIRLINES,
EQUIPMENT
• PASSENGER NAME RECORD – ELEMENTS OF A PNR 5/10/23

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TIMETABLE (FLIGHT) AVAILABILITY DISPLAY

5/10/23

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CCSY 9
COLAB TRAINING & CONSULTANCY 5/10/23

NEUTRAL (SEAT) AVAILABILITY DISPLAY

5/10/23

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PASSENGER NAME RECORD (PNR)

5/10/23

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CCSY 10
COLAB TRAINING & CONSULTANCY 5/10/23

SIGNING IN AND SIGNING OUT

5/10/23

21

ENCODING CITY & AIRPORT NAMES

• TO ENCODE A CITY / AIRPORT NAME:
DANMANILA
WHERE:
DAN IS THE FUNCTION IDENTIFIER
MEANING DO A NAME
MANILA CITY TO BE ENCODED

5/10/23

22

CCSY 11
COLAB TRAINING & CONSULTANCY 5/10/23

DECODING CITIES & AIRPORT CODES

• TO DECODE A CITY OR AIRPORT NAME:

DACRIO

WHERE:
DAC TRANSACTION COMMAND THAT STANDS FOR
DO A CODE
RIO 3 LETTER CITY CODE THAT NEEDS TO BE DECODED

REMEMBER:
CITIES & AIRPORTS ARE ALWAYS 3-LETTER CODES 5/10/23

23

DECODING COUNTRIES

• TO DECODE OR ENCODE A COUNTRY:

DCUKRAINE
DCUA

WHERE:
DC TRANSACTION COMMAND THAT STANDS FOR
DECODE COUNTRY
UKRAINE COUNTRY NAME THAT NEEDS TO BE ENCODED

UA CODE OF THE COUNTRY TO BE DECODED 5/10/23

24

CCSY 12
COLAB TRAINING & CONSULTANCY 5/10/23

INTERPRETING DISPLAYS
A AIRPORT
B BUS STATION
C CITY
G GROUND TRANSPORT
H HELIPORT
O OFF PORT
R RAILWAY

GB COUNTRY CODE
GREAT BRITAIN
CA COUNTRY CODE –
CANADA
ON STATE CODE - ONTARIO 5/10/23

25

ENCODING AND DECODING AIRLINES

TO ENCODE AND DECODE AN AIRLINE:

DNAIBERIA
DNATG

WHERE:
DNA TRANSACTION COMMAND TO ENCODE/DECODE AIRLINE
IBERIA NAME OF AIRLINE TO BE ENCODED
TG CODE OF AN AIRLINE TO BE DECODED

5/10/23

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CCSY 13
COLAB TRAINING & CONSULTANCY 5/10/23

INTERPRETING DISPLAY

PR 2-LETTER AIRLINE CODE

PAL COMPANY

079 AIRLINE IATA I.D.

PHILIPPINE AIRLINES FULL AIRLINE NAME

5/10/23

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PNR RETRIEVAL

• TO RETRIEVE PREVIOUSLY CREATED PNR

RT/GONZALES
RT5HL5SM

WHERE:
RT TRANSACTION COMMAND TO RETRIEVE
GONZALES LAST NAME OF PASSENGER
5HL5SM RECORD LOCATOR OF THE PNR
5/10/23

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CCSY 14
COLAB TRAINING & CONSULTANCY 5/10/23

• IN CASES WHERE THERE ARE MORE MORE THAN 1

PNR RETRIEVED USING RT FUNCTION FOR LAST
NAMES (SURNAMES), IDENTIFY THE LINE NUMBER
USING PASSENGER’S FIRST NAMES

RT5
PNR RETRIEVAL
FROM A LIST OF
PNRS

5/10/23

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OTHER PNR RETRIEVAL COMMANDS

• TO RETRIEVE NAME ELEMENT FIELD : RTN

• TO RETRIEVE ITINERARY FIELD : RTI
• TO RETRIEVE PHONE FIELD : RTJ
• TO RETRIEVE TICKETING INFO FIELD : RTK
• TO RETRIEVE PASSENGER INFO FIELD : RTP
• TO RETRIEVE PASSENGER HISTORY : RH
• TO RETRIEVE RECORD LOCATOR: RL

5/10/23

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CCSY 15
COLAB TRAINING & CONSULTANCY 5/10/23

INTERPRETING DISPLAY

5/10/23

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TIMETABLE (FLIGHT) AVAILABILITY

• THE ENTRY FOR A TIMETABLE DISPLAY AVAILABILITY:
TN14FEBMNLBKK300P

• THE ENTRY TO DISPLAY AVAILABILITY OF RETURN FLIGHT :

TCR28FEB900A
WHERE :
TN TRANSACTION COMMAND FOR TIMETABLE DISPLAY
TCR TRANSACTION COMMAND FOR RETURN
14 FEB DATE OF DEPARTURE
28 FEB DATE OF RETURN FLIGHT
MNLBKK CITY PAIR (ORIGIN AND DEPARTURE CITY)
300P DESIRED TIME OF TRAVEL (OPTIONAL) 5/10/23

32

CCSY 16
COLAB TRAINING & CONSULTANCY 5/10/23

INTERPRETING TIMETABLE AVAILABILITY DISPLAY

5/10/23

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INTERPRETING RETURN TIMETABLE AVAILABILITY DISPLAY

5/10/23

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CCSY 17
COLAB TRAINING & CONSULTANCY 5/10/23

Amadeus system identifier and the Date range of the display

Three-letter code and full name
type of display of destination and two letter code
of the country of destination

Timetable
line number
Arrival city code
and terminal
gate Elapsed journey
Two-letter airline code time
and flight number Departure city code
and terminal gate Number of stops Equipment type
en route code

Day(s) of operation
The days of operation can be Effective and discontinued
displayed in the following way: Departure dates
DISPLAY OPERATES and arrival
D Daily times Note: The 3 dashes sign (---)
2 Tuesdays only appearing in the discontinued
X7 Every day except date column indicates that the
Sundays flight operates indefinitely.
5/10/23

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NEUTRAL (SEAT) AVAILABILITY

• THE ENTRY FOR A NEUTRAL AVAILABILITY DISPLAY:
AN14FEBMNLBKK1500

• THE ENTRY TO DISPLAY NEUTRAL AVAILABILITY OF THE RETURN FLIGHT :

ACR28FEB900A
WHERE :
AN TRANSACTION COMMAND FOR TIMETABLE DISPLAY
ACR TRANSACTION COMMAND FOR REURN
14 FEB DATE OF DEPARTURE
28 FEB DATE OF RETURN FLIGHT
MNLPAR CITY PAIR (ORIGIN AND DEPARTURE CITY)
1500 DESIRED TIME OF TRAVEL (OPTIONAL) 5/10/23

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CCSY 18
COLAB TRAINING & CONSULTANCY 5/10/23

INTERPRETING NEUTRAL AVAILABILITY DISPLAY

5/10/23

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INTERPRETING RETURN NEUTRAL AVAILABILITY DISPLAY

5/10/23

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CCSY 19
COLAB TRAINING & CONSULTANCY 5/10/23

Number of days between the current date

Departure time
and the departure date
Destination city code, full
Airline code and name and country code
flight number
Two-letter code for
Departure city three Departure Number of stops departure day of the
letter code terminal en route week and departure
date

Availability line Last seat Arrival Elapsed

availability indicator terminal Aircraft journey time
number
equipment from origin to
type code destination,
Class of service code and Arrival city
three letter displayed in
number of seats available
code hours and
minutes
CODES: Airline access indicator
1,2,…,9 Number of Departure and arrival time expressed in
seats the local time of the respective cities CODES:
available / Full access
0, L Waitlist open . Sell access
R On request : Update access
C Closed • Direct access
S Sold out Blank Standard access
X Cancelled 5/10/23

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SOME NOTES ON NEUTRAL AVAILABILITY DISPLAY

— THIS AVAILABILITY DISPLAYS ALL FLIGHTS WITH AT LEAST ONE SEAT
AVAILABLE FOR SALE OR WAITLIST FOR ALL AIRLINES.

— THE FLIGHTS SHOWN ARE SORTED BASED ON THE FOLLOWING

HIERARCHY:
1. NON-STOP - A FLIGHT THAT OPERATES BETWEEN TWO CITIES AND DOES NOT
MAKE ANY STOPS
2. DIRECT – A FLIGHT THAT OPERATES BETWEEN TWO CITIES AND TAKES A STOP
IN ONE OR TWO CITIES EN ROUTE
3. CONNECTING – A FLIGHT THAT OPERATES BETWEEN TWO CITIES & MAKES A
CHANGE ONLINE OR INTERLINE IN ONE OR MORE CITIES EN ROUTE
4. CHANGE OF EQUIPMENT/GAUGE – A FLIGHT THAT OPERATES BETWEEN TWO
CITIES WITH A CHANGE OF AIRCRAFT AT AN INTERMEDIATE CITY
5/10/23

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CCSY 20
COLAB TRAINING & CONSULTANCY 5/10/23

INTERPRETING DISPLAYS FOR FLIGHT HEIRARCHY

NON STOP – 1. PR730

2. TG625

DIRECT – 4 CX906
CX701

CONNECTING – 6 5J819
3K513

5/10/23

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SCROLLING COMMANDS

• MOVE DOWN : MD
• MOVE UP : MU
• MOVE TOP : MT
• MOVE BOTTOM : MB

5/10/23

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CCSY 21
COLAB TRAINING & CONSULTANCY 5/10/23

OTHER COMMANDS FOR AVAILABILITY DISPLAY

• DISPLAY NEXT DAY AVAILABILITY: MN

• DISPLAY YESTERDAY’S AVAILABILITY: MY
• DISPLAY PREVIOUS NEUTRAL AVAILABILITY: MPAN
• DISPLAY/GO BACK TO THE ORIGINAL SCREEN: MOAN
• DISPLAY NEUTRAL AVAILABILITY FROM TIME TABLE : TCAN
• REDISPLAY TIMETABLE : MPTN
5/10/23

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PASSENGER NAME RECORD

P PHONE FIELD (CONTACT ELEMENT)

R RECEIVED FROM FIELD
I ITINERARY FIELD (FLIGHT DETAILS)
N NAME FIELD (PASSENGER/S)
T TICKETING FIELD (TIME LIMIT/DEADLINE FOR TICKETING)

5/10/23

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CCSY 22
COLAB TRAINING & CONSULTANCY 5/10/23

SELLING SEAT ENTRIES

• AFTER THE AVAILABILITY DISPLAY, YOU CAN NOW MAKE A
SHORT SELL SEGMENT ENTRY FROM THE DISPLAY WITH THE
FOLLOWING COMMAND:

SS1Y4

WHERE:
SS TRANSACTION COMMAND THAT STANDS FOR SEAT SOLD
1 NUMBER OF SEAT/S RESERVED OR SOLD
Y CLASS OF SERVICE 5/10/23

4 AVAILABILITY LINE NUMBER

45

SS1FY4
SELLS ONE SEAT ON A CONNECTING
FLIGHT IN F CLASS ON THE
1STSEGMENT AND Y CLASS ON THE
BOOKING SEATS 2NDSEGMENT
ON A
CONNECTING SS2C3
FLIGHT SELLS TWO SEATS ON A
CONNECTING FLIGHT IN C CLASS
FOR THE 1ST AND 2NDSEGMENT

5/10/23

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CCSY 23
COLAB TRAINING & CONSULTANCY 5/10/23

5/10/23

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q FOR RETURN FLIGHTS, THE AIRLINE/CARRIER

SHOULD BE THE SAME AS THE OUTBOUND
CARRIER TO QUALIFY FOR A ROUND TRIP FARE
COMPUTATION.
NOTES ON qINSTEAD OF USING THE COMMAND ACR, USE
CARRIER SPECIFIC NEUTRAL AVAILABILITY DISPLAY
BOOKING
RETURN ANSQ20DECLHRMNL
FLIGHTS WITH AN20DECLHRMNL/ACX
OR WITHOUT WHERE:
CONNECTIONS AN TRANSACTION COMMAND
SQ CARRIER USED IN THE OUTBOUND
20DEC DATE OF RETURN
LHRMNL CITY PAIR FOR THE RETURN FLIGHT
5/10/23

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CCSY 24
COLAB TRAINING & CONSULTANCY 5/10/23

q WHEN A CLASS OF SERVICE IN THE

AVAILABILITY DISPLAY SHOWS A
STATUS OF 0 OR L OR R, YOU CAN STILL
RESERVE A SEAT FOR THE PASSENGER/S
BUT ON A WAITLIST STATUS.
PRIORITY
WAITLISTING q THE ENTRY TO INCLUDE THE
PASSENGER/S IN THE LIST OF
WAITLISTED PASSENGER/S IS :

SS3F3/PE
5/10/23

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5/10/23

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CCSY 25
COLAB TRAINING & CONSULTANCY 5/10/23

ENTERING NAME ELEMENTS

• A PASSENGER NAME CONSISTS OF A FAMILY NAME, GIVEN NAME AND TITLE. A NAME CAN
CONTAIN UP TO 60 CHARACTERS.
• THE ONLY ACCEPTABLE TITLES ARE:
MR, MS, MRS - ADULT PASSENGER (12 YEARS OLD AND
ABOVE)
CHD - MALE AND FEMALE CHILD (2 YEARS TO BELOW 12 YEARS OLD; NAME SHOULD
INCLUDE THE PTC (CHD) AND DATE OF BIRTH AFTER THE NAME (CHD/31OCT17)
INF – INFANT PASSENGERS (BELOW 2 YEARS OLD); NO SEAT ALLOTMENT; NAME IS
ASSOCIATED WITH THE ENTRY OF THE MOTHER'S NAME (INF/JOHN/15JUN22)

5/10/23

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ENTERING SINGLE NAME ELEMENTS

To create a single passenger name element enter:

NM1YAP/CLAUDETTE MS

WHERE:
NM1 transaction command
YAP last name of the passenger
CLAUDETTE given name of the passenger
MS passenger name title 5/10/23

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CCSY 26
COLAB TRAINING & CONSULTANCY 5/10/23

OTHER NAME ELEMENT ENTRIES

• MORE THAN 1 PASSENGER WITH THE SAME FAMILY NAME:

NM2CRUZ/JAMES MR/ANNIE MS
• CHILD’S NAME
NM2CASTRO/MARY GRACE MS/MARIANNE(CHD/01JAN20)
• INFANT’S NAME
NM2CRUZ/JAMES MR/ANNIE MS(INF/JOHN ANDREI/03MAR23)

5/10/23

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TIME FOR MASTERY

u DOWNLOAD EXERCISE 1 & 2
u IN YOUR EXERCISE #2 SHEET PROVIDE A SCREENSHOT OF YOUR ENTRIES
AND THE SUBSEQUENT AMADEUS RESPONSE FOR EACH OF THE
TRANSACTION AS REQUESTED; ENTRIES MADE IN THE SYSTEM CANNOT
BE ENDED (SAVED) AT THIS STAGE AND TRAINERS WILL NOT BE ABLE TO
ACCESS YOUR OUTPUTS EXCEPT THROUGH THE DOCUMENTATION FROM
THE SCREEN SHOT.
u PLEASE ATTACHED A COPY OF YOUR ACCOMPLISHED EXERCISE SHEET
AND TURN IT IN THROUGH YOUR GCLASSROOM ACCOUNT (PERSONAL
GMAIL ACCOUNTS)

5/10/23

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CCSY 27
COLAB TRAINING & CONSULTANCY 5/10/23

THANK YOU

5/10/23

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CCSY 28