TYPE 1-A -Content Syndication -

Whitepaper

CLIENT NAME - ODM CAMPAIGN CODE – 0321-0213

CALL OPENING:

Good Morning/Good Afternoon/Good Evening Mr /Ms Last Name (Surname)

cloud contact center software solutions.
BRANDING:

This is (AGENT NAME) calling from “Enterprise Talk” on behalf of “Nice inContact” .Is this a good
time to speak with you?

CONTACT PURPOSE

I see that you’re working as the (prospect’s JT).. So looking at your expertise I wanted to share
informative collateral with you. (Titled)“Best Practices for Applying AI in the Contact Centre”
Thought this whitepaper would interest you, and could possibly assist you with your day-to-day job
functions

CUSTOMER CONSENT

May I go ahead and share it with you on your email? (Await Customer response)

1. This business collateral is just to keep you updated.

2. This is the latest updated document, which is specifically designed for selected
professionals like you.
3. This collateral is specially designed, as per the skill-sets of professionals like you.
4. This content could definitely be beneficial for you and your company in the long run.

Value Proposition:

This Whitepaper highlights on:

 Firms Leveraging AI Capabilities Enjoy Superior CX Performance Improvements

 Firms with AI Capabilities Maximise Agent Performance & Productivity
 AI Users Grow Revenue & Reduce Cost
 7 Steps to Maximise Benefits from AI
Verification SCRIPT:

If Yes: “Thank you for your answers; now let me confirm your e-mail address; we have it listed as
john_smith@reddoor.com”, and can you please confirm your current job title

CLOSING:

Thank you so much for your patience and assistance. You will be receiving this Whitepaper, via e-
mail shortly. “Nice inContact and its partner” will be following-up with you for more information