Self-Study Guide

SITXCOM010 Manage conflict

SITXCOM010 - Manage conflict

Version: 1.0
Version Date: 07 Apr 2023
Next Review : 07 Apr 2024
Approved by: Academic Manager
1
BSBWRT301 Write simple documents Trainer Guide

About this document

This document is to be used as a self-study guide at home/in your own time to complement the
learning you are doing during class time. It is a requirement of your course that you complete the
activities in this guide. You will need to take your notes/completed activities to class.
If you are unsure about anything, talk to your trainer/assessor.

S EL F- ST UDY G UIDE

Unit code and title SITXCOM010 Manage conflict

Instructions You are to complete each of the self-study tasks below. Each activity
is a mandatory part of your study. After completing each of the tasks,
tick the box below to show that you have completed the activity and
bring evidence of this to class to share.

© 2020 RTO Works <RTO Name and ID>

 ABN: 57 169 281 501
E: admissions@sydneymetrocollege.edu.au
W: www.sydneymetrocollege.edu.au
Sydney (Head Office): Level 2, 16-22 Wentworth Avenue
Surry Hills NSW 2010
T: 02 8937 0991

Melbourne: Level 5, 440 Elizabeth Street,

Melbourne VIC 3000
T: 03 0 9077 0758

E XPE CT E D CO MPL E TE
ACT IVIT Y T AS K
TIME D

Review Review some of the key conflict 2 hours

resolution techniques and how these
can optimise positive outcomes. Take 
notes on each technique to ensure you
are ready for assessment.

Practical Create a conflict scenario that could 2 hours

activity arise in a kitchen environment and then
resolve the conflict. Choose a classmate
or friend to practise with. Ensure that
you:

 use appropriate communication

techniques

 use appropriate conflict resolution
techniques.
Roleplay what process would need to be
followed if the conflict escalated beyond
the capabilities of the manager. Practice
your scenarios to present in front of the
class.

Research Do some research on a business that 4 hours

has got into serious trouble for a conflict
that arose within it.

 What was the conflict and how did it

impact the business?

 What procedures were followed 

and how would you have dealt with
it differently?

 Take notes on additional

information you feel is relevant and
share with the class.

SITXCOM010 - Manage conflict

Version: 1.0
Version Date: 07 Apr 2023
Next Review : 07 Apr 2024
Approved by: Academic Manager
3
 ABN: 57 169 281 501
E: admissions@sydneymetrocollege.edu.au
W: www.sydneymetrocollege.edu.au
Sydney (Head Office): Level 2, 16-22 Wentworth Avenue
Surry Hills NSW 2010
T: 02 8937 0991

Melbourne: Level 5, 440 Elizabeth Street,

Melbourne VIC 3000
T: 03 0 9077 0758

E XPE CT E D CO MPL E TE
ACT IVIT Y T AS K
TIME D

Refresher Do research, take notes or review your 2 hours

classroom materials on the following:

 Why communication is important in

identifying, understanding,
resolving and evaluating conflict.

 Why it is sometimes appropriate to 

refer conflict to a third party.

 Why following policies and

procedures are important.

 How to evaluate the effectiveness

of the conflict solution.

SITXCOM010 - Manage conflict

Version: 1.0
Version Date: 07 Apr 2023
Next Review : 07 Apr 2024
Approved by: Academic Manager
4