Frequently Asked Questions

Speedpost – Changes in delivery process (Effective 1st Jun 2021)

Q1. What are the changes to the current delivery process when delivery is not successful on
first attempt?

Current (up to 31 May 2021) Effective 1 Jun 2021

▪ Small items will be delivered to ▪ Two re-delivery attempts will be
POPStation, items will have to be made to the same address. A
collected within three calendar days. delivery advice will be left at the
▪ For larger items exceeding door for each unsuccessful attempt.
POPStation dimensions, re-delivery ▪ Parcels that are not successfully
will be attempted up to two times. delivered on all three attempts will
be returned to the sender.

Q2. What will happen to my item if no one is at home to receive it?

From 1 Jun 2021, all Speedpost Standard, Economy and E-saver parcels will be redelivered
up to two times to the same address. The parcel will not be redirected to a POPStation for
self-collection. If all three delivery attempts are unsuccessful, the parcel will be returned to
the sender.

For Speedpost Express and Speedpost Priority services, the item will be returned to the
sender on the next working day (Mon – Sat) if the delivery is unsuccessful.

You can track the parcel status at https://www.speedpost.com.sg/track-and-trace.

(Applicable for Speedpost Singapore services only.)

Q3. Which services are affected by this change in process?

The following Speedpost Singapore services are affected:
a. Speedpost Standard
b. Speedpost Economy (applicable for corporate customer only)
c. E-Saver (applicable for corporate customer only)

Q4. When will the changes take effect?

The changes are effective 1 Jun 2021.

Q5. Can I arrange for re-delivery or re-direction of my item(s) after a failed delivery attempt?
Please contact our customer service hotline at 1800 222 5777 for more information.

[Internal remarks to Customer Service] Re-delivery and re-direction to POPStation or Post

Office is possible if customer calls the hotline requesting for such arrangement. However, we
would like to encourage customer to stay home during this pandemic and wait for parcel to
be delivered to their doorstep.

FAQ_Changes to Failed Delivery Process (Effective 1st Jun 2021) Updated on 20210521