Position Description

Operations Support Operations Support Lead

Position Title Reports to (title)
Administrator
Disability and Aged Care West Perth
Directorate Location
Services
Community & Home
Sub Directorate Date of Review 01/05/2021
Support
MCS General Staff
Classification Band Level 4 Award / Agreement
Agreement 2013

1 Position Purpose
The primary purpose of this role is to support the Operations Support Lead to drive business efficiency
and to maintain a consistent approach to all administration duties and processes across the Community
and Home Support business unit. This is achieved by ensuring reporting, data processing, data
management, data integrity and all internal administrative activities related to program outputs and
operational support services are maintained and improved.

2 Dimensions and Working Relationships

Positions directly Directly - 0

supervised and total number
of report (direct and indirect)
Working relationships
(internal and external)
Indirectly - 0
• Internal Customers – CAHS Employees, Consumers, Operations
Support Lead and Volunteers
• External Customers – External Stakeholders, My Age Care, External
Suppliers
• Peers – Other CAHS Employees

3 Major Accountability Areas

Key Objective Key Outcomes

Compliance Support
Recruitment Support
Administration Support
Author: HR Coordinator
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• Monitor HR generated reports to ensure compliance of NPC’s,
Driver’s Licenses, Stat Dec’s and any other requirements
• Monitor learning reports to ensure all staff meet training
competencies.
• Ensure staff are scheduled for upcoming training and paid for
training completed.
• Monitor RCD’s and ensure staff are using RCD’s in date
• Complete reporting within the required time frame.
• Support the recruitment of new Support Workers by completing new
user requests, ordering and testing IT equipment and compiling new
starter packs
• Send welcome emails to all new starters outlining training
requirements
• Update new starter information into Procura as required
• Advise of face to face training locations
• Complete and monitor ordering of RCD’s, PPE and uniforms
• Maintain archives of all service user information on discharge for all
programs
• Preparation of Contractor Standard Service Agreements
• Provide administrative support to the General Manager – Aged Care
and Disability Services when required.
Doc: CORP/POS/HR/TEM-0005 Version: 2.0 Next review due: 21/08/2022 Page 1 of 3
 Reporting Support • Assist Operations Support Lead in completing monthly Program
Occupancy Report for CHSP & HACC, HCP and HCP Portfolio
Splits.
Occupational Safety and • Contributes to a safe working environment for employees,
Health volunteers, contractors and visitors
• Models compliance with relevant legislation, professional standards,
policies, procedures and instructions
• Reports all risks, hazards and incidents
• Consults with employees and their representatives on safety and
health matters

4 Decision Making Authority

Authority to commit resources of MercyCare in line with the Operational Delegations of Authority.

5 Position Demands (including physical demands, challenges of the sector etc)

There are no position demands for this role

6 Position Holder Requirements

Formal Qualifications Certificate II in Business or equivalent experience desirable

Skills, knowledge and • Relevant business administration experience in similar industry

experience (including technical desirable
skills) • Demonstrates an understanding of your own safety and that of
others in the workplace.
• Excellent computer skills with a high level of attention to detail,
including Word, Excel, Outlook, and the internet
• Sound understanding and knowledge of effective administrative
processes and systems
• Excellent oral and written communication skills
• Excellent interpersonal skills
• A willingness and ability to embrace the Values and ethical principles
of MercyCare
• Demonstrated organizational skills with the ability to use initiative
and prioritize tasks and work with minimal supervision
• Demonstrates an understanding of MercyCare’s policy and
procedures in identifying and reporting of any risk and/or compliance
related issues, hazards, concerns or incidents (including near
misses).
Special Conditions, • WA C Class Drivers License
Registration/s, Licenses • National Police Clearance
• MercyCare takes child protection seriously, and as an employee you
are required to meet the behaviour standards outlined in our
Safeguarding Children Procedure.
Capabilities Personal Effectiveness: Align values, strengths and commitment to
achieve goals that enriches sense of self.
Competencies demonstrated through behaviors of Values Led; Self-
Aware; Accountable; Displays Initiative; Change Ready

People Engagement: Communicate with, relate to, and interact

effectively with others in ways that empowers and improves
relationships.
Competencies demonstrated through behaviours of Person-Centered;
Author: HR Coordinator Doc: CORP/POS/HR/TEM-0005 Version: 2.0 Next review due: 21/08/2022 Page 2 of 3
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 Collaborative; Culturally Sensitive and Inclusive; Communicates
Effectively; Welcomes and Gives Feedback

Operational Excellence: Achieve results by demonstrating the right

work culture, practices and processes.
Competencies demonstrated through behaviours of Deliver Quality
Services; Safety and Risk Awareness; Role Specific Skills; Plan and &
Priorities Work; Innovative

7 MercyCare Values
MercyCare is committed to employing a caring, responsive and dedicated workforce and who provide
services that enhance the quality of life in the community
Respect: We value the inherent worth of each person and the natural environment.
Integrity: We are honest, genuine, accountable and reliable
Compassion: We respond with open hearts and minds to people’s needs
Justice: We recognise everyone’s right to a fair share of resources and opportunities
Excellence: We strive for outstanding performance and creativity
Courage: We promote a mind and spirit that faces up to and engages with challenges

Approval
Insert Name Operations Support Lead Date: 06/05/2021
HR Endorsed: HR Service Manager Date: 06/05/2021
Clerical and Administrative
WGEA Classification: (NCAD) HR Position Title: Operations Support Administrator
The approval process is to reflect that the position description has been reviewed and evaluated (HR Endorsed) and is an accurate
description of the requirements of the position (Line Manager). The purpose of this position description is to serve as a general
overview of the accountabilities, knowledge, skills and competencies required for this role. It is not intended to represent the entirety
of the job and therefore the occupant of the position may be required to perform other reasonable work-related duties that are not
specifically listed herein.

Author: HR Coordinator Doc: CORP/POS/HR/TEM-0005 Version: 2.0 Next review due: 21/08/2022 Page 3 of 3
Before referencing this document, please ensure you have the latest version from the Policy Centre. Printing of this document is not recommended.
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