RANI PRAJAPATI

E-Mail: raniprajapati3016@gmail.com
Phone: +91-8291919619

Targeting assignments in Retail Banking

Location Preference : Mumbai

CORE COMPETENCIES PROFILE SUMMARY

Financial Operations  Relationship Manager-WEALTH with over 3.9 years of experience in

Retail Banking Operations
Revenue Generation
Risk Management
Due Diligence
Compliance Management
Liaison and Coordination
Key Account Management
Risk Control
Audit control
Banking .
 Handled portfolio of 450 HNI and NRI client with AUM of INR 300 Cr.
 Catered the investment needs of premier and corporate clients by
understanding their requirements.
 Provided investment management planning, investment banking and
insurance services to clients.
 Exceptional understanding on wide range of investment vehicle
including equity, debt, structured products, mutual funds, PMS, AIF’s and
Life Insurance.
 Involved in up-selling and cross-selling of different financial products
 Proficient in monitoring various banking operations and long-term
customer relationships through provision of high quality service.
 Skilled in working with ICORE 7X, 10X core banking application.
 Expertise in providing merchant solutions specifically in card
associations, card issuing, acquiring divisions of banks, net banking,
mobile banking divisions of banks and other industry participants such
as regulatory bodies and other government agencies
 Exposure in business development and customer relationship activities
within the branch market
 A team leader with excellent communication, interpersonal, analytical &
problem-solving skills
 Handling wealth clients’portfolio providing multiple services to the
client like locker,demat,forex and all the core banking services. also
Predicted customers having high propensity to fail while navigating
Customer Support website and accordingly redirecting them to better
help content

ORGANISATIONAL EXPERIENCE
Since Jan, 2017 with ICICI Bank Ltd., Mumbai as an Relationship Manager Wealth
Key Result Areas:
 Monitoring various banking operations and sustaining long-term customer relationships through the provision of high
quality service
 Following the process / procedure of the bank and ensuring compliance & risk control to rules and regulations of bank
including latest circulars & notifications
 Attaining growth in NII (Net Interest Income) and fee income for branch
 Analyzing Current Account Savings Account (CASA) books with focus on assuring that these accounts do not go dormant
 Verifying all cash, clearing relating transaction without any error and maintaining CRL Breach & Vault Limits
 Liquidating CMS Cheques, Warrants, Fund Transfers, DD, NEFT and RTGS
 Monitoring regularly office accounts, suspense accounts and their reversal within TAT
 Directing in dealing with external & internal audits like IAD, CCA, SOAX and RRM.
 Submitting timely of various monthly, quarterly, and half yearly reports on different bank trackers
 Ensuring high customer service with quality and customer satisfaction
 Accomplishing with all clearing related software, trackers and MICR & NON-MICR clearing
 Assuring less error account opening forms; checking the concept with proper following of KYC policy & RBI norms
 Harmonising with different departments such as Marketing, Infrastructure, Audit and Legal
 Managing risk-based monitoring for unusual activity including detection, investigation, documenting the file with
supporting documents to make decision either to close the account or continue monitoring
 Approving new clients through due diligence procedures including the review of KYC documentation, public record
research and AML procedures
 Dealing with External and Internal Auditors and Inspectors
 Establishing compliance with banking rules and regulations; monitoring regular office accounts
 Submitting various monthly, quarterly, half yearly reports to Corporate Office
 Arranging high quality service and customer relationship management
 Confirming that the financials of the branch are under control and the branch adheres to the Know Your Customer (KYC)
and Anti-Money Laundering (AML) Norms
 Coordinating with the internal / external departments for smooth operations as per Know Your Customer (KYC) Norms
 Expertise in trade transactions – SMT, MDC, SMI & BG within due TAT.

Highlights:
 Topped the region in the Customer Service Index and Balance Scorecard of FY 18 – 19 (year)
 Got promoted in FY 18-19 with 2 rating .
 Resolved queries/ requests and issues of walk-in customers as per Service Level Agreements (SLAs); and achieved a
Turnaround Time (TAT) of 95% as against the set benchmark of 100%
 Reduced client complaints from 50% to 20% along with nil RBI escalations in Q2 through adhering to documentation,
systems and processes.
 Ramped up the client satisfaction score by 85% through regularly interacting with clients and ensuring that
queries and escalations were addressed on time
 Deepened Current Account Savings Account (CASA) by 90% through initiatives such as REGULAR POSITIVE
INTERACTIONS with MCM.

INTERNSHIP

Organization: ICICI Bank Ltd., MUMBAI

Duration: 4 MONTH
Role:
 Studied processes and products of the bank
 Got trained in Sales, Retail Banking.
 Lobby management, Understanding cash transactions, Morning hurdles.
 Secured understanding on / received NISM, AMFI, IRDA Certification in securities and mutual funds
ACHIEVEMENTS

 Got promoted with 2 rating in F.Y. 2018-2019.

 Certificate of Appreciations of various VB League’s.
 Qualified for several contests sponsored by ICICI Prudential Life Insurance & ICICI Prudential Mutual Funds.
 Several Mail Appreciations for doing outstanding Business in investments products/ Quality Focus.

IT S K I L L S
I-Core: Efficient in 10X Applications, FCRM, MS Excel, Sales CRM, Omniflow PCMS C C++

ACADEMIC DETAILS

 PGDB from Manipal University

 Bachelor of Engineering (Electronics and communication EC) from GGITS RGPV BHOPAL (M.P) in 2015 with 71.07
%
 12th from SHS School (M.P) in 2011 with 68.66%
 10th from MHS School (M.P) in 2009 with 75.66%
 For fd – June2020 – PAN India (3rd Rank – Wealth Managers, total value 11 cr in a month got appericiation letter from
ZH)
 Got an award from Lombard team for general insurance contest

PERSONAL DETAILS
Date of Birth: 07AUG 1993
Languages Known: English and Hindi
Permanent Address: Saxena Colony Word No18 maihar Distt Satna 485771
Current Address: Mahalaxmi SRA gopal nagar worli mumbai, maharashtra