Professional Documents
Culture Documents
Ethics and Accountability in Civil Service
Ethics and Accountability in Civil Service
INTRODUCTION
The public service of any country is regarded as a transformational institution because of its
timeless responsibility of implementing public policies and programmes and the rendering of
essential services to the masses. These goals are usually accomplished through the application of
ethical codes of conduct which are provided to guide the conduct of civil servants in the course of
discharging their duties. With reference to Nigeria, the public service has been branded with
derogatory names which scholars like Adebayo (2000) has aptly summarized by noting that the
Nigerian public service has degenerated or fallen into a state of comma and it will take years to
The subjects of ethics and the fight against corruption in public organizations in a developing
country like Nigeria have attracted the attention and interest of scholars in management, public
administration, philosophy, social sciences, and the government. This zest of interest in ethical
issues in the continent of Africa is because its public service faces ethical crisis manifested in the
practices (Rashed, 1995; Ezeani, 2006) and new forms of cutting corners or what can be described
as bribery.
One of the most fundamental characteristics of contemporary society and professional or modern
organisations is the existence of some form of ethical principles and norms which ensures that
standards are maintained and that bureaucratic powers are not abused by the bureaucrats, for
selfish purposes (especially for personal or family aggrandizement). Such principles like
cooperation, rules and regulations, etc. provide the ethical environment within which the Nigerian
public service has to and should operate. Unfortunately, these principles have been abandoned in
practice and acts of corrupt practices have become institutionalized and the norm of the day in the
Nigerian public service and political life. The effects of this are that unemployment,
underdevelopment, poverty, and the like have more than double in the country.
It is incontestable fact that the concern for effective and efficient resources management and
accountability in the public sector is universal and historical. This is more emphatic particularly in
a developing economy like Nigeria, where there is acute scarcity of resources and the ever
increasing demands for public expenditure. In Nigeria, the civil service which constitute the hub
through which the government implement its policies and programmes is bedeviled with ethical
and accountability problems which has over the years constituted a significant drag on the overall
growth and development of the Nigerian state. It is against this backup that this paper intends to
critically analyze these problems; the aim of which is to bring to the fore root causes of the
problems. In looking at the roots of the ethical and accountability problems in the Nigerian civil
service we therefore intend to go back to history in order to understand the root of the problems,
The problems of ethics in the public bureaucracy connote a situation where by civil servants
public confidence and trust. Anger (2002) has pointed out that such unethical behaviour has to do
with conflict of interests, loyalties or valves; it could also be as a result of attempts to achieve
some form of private gain to the detriment of the masses. In the course of policy implementation,
civil servants very often breach the ethical values of loyalty, courtesy, respect, integrity and
neutrality.
Another ethical problem is the low sense of integrity among civil servants. This low sense of
integrity provides a fertile ground for pilfering and diversion of resources for private use,
has become a culture of the service! The manifestations of problems of accountability include
corruptions, red-tapism, waste of human and material resources. However, of all these
This study seek to analyse the issue of ethics and accountability in the civil service and also to
study the effect of unethical behaviour and lack of accountability on the delivery of government’s
duty to the general public and also on the maintenance of the arms of government. Finally, the
study aims to provide suggestions on how to ensure strict adherence to ethics and ensure accurate
The paper examines the cause of the collapse in ethics and accountability in Nigerian public sector.
It critically diagnoses the effect of this collapse to know how far it has affected the level of
accountability and transparency of public officials and the efficiency/quality of service delivery in
the public service and the barriers it has created in effective operation. The paper proffers remedial
actions for entrenching ethical standards and conducts in the public service.
The increased case of unethical behavior relating to unaccountability of public fund in our society
has led to loss of valuables asset and plunged the country into the current state of economic
comatose. It has been seen that some of these unethical behaviour are as a result of greed,
2. Assess the effect of ethics and accountability on the efficiency of the civil service.
3. Assess the effect of ethics and accountability on the delivery of government promises
4. Suggest way by which unethical activities can be curbed and accountability encouraged
in civil service.
5. Suggest ways by which civil service reforms will be properly implemented to achieve
The research questions listed below are questions for which answers were provided during the
1. To what extent can proper implementation of civil service reforms help in the reduction
2. How does ethics and accountability affect the efficiency of the civil service?
3. What are the effects of ethics and accountability on the delivery of government
5. What ways can civil service reforms be implemented to achieve growth in the nation’s
economy?
With the increasing rate of cases of corruption and embezzlement of public fund particularly by
public office holders and the current state of our economy, it is pertinent to examine if the
unethical activities of the public office holders is the major factor causing the increased and
The study is also very important in order to know the effect of unethical behavior in public service
on other areas of the country’s economic and socio-cultural development. Also the study is to
prefer recommendations on how to curb the unethical activities and promote accountability in the
This study focuses on knowing the relationship that exists between ethic and accountability
conflict in Nigerian civil services with reference to Federal Inland Revenue Service. During the
course of the study, the concept of ethics and accountability was explained. Also the research
looked into the impact of ethics and accountability on the economic development of the country,
With the increasing rate of cases of corruption and embezzlement of public fund particularly by
public office holders and the current state of our economy, it is pertinent to examine if the
unethical activities of the public office holders is the major factor causing the increased and
The study is also very important in order to know the effect of unethical behavior in public service
on other areas of the country’s economic and socio-cultural development. Also the study is to
proffer recommendations on how to curb the unethical activities and promote accountability in the
Ethics: According to Mautner (2000), ethics from a normative perspective is a rational inquiry into
or a theory of, the standards of right and wrong, good and bad, in respect of character and conduct,
which ought to be accepted by a class of individuals. Put differently, ethics could be described as a
body of standards that the professionals in question ought to accept and observe. Ethics means
principles by which to evaluate behaviour as right or wrong, good or bad (Amundsen, 2009).
Similarly, a code of ethics is a set of guidelines that defines acceptable behaviour for members of a
private or public organization. Ideally, an organization tailors its code of ethics to its needs and
values
Civil/Public Service: This generally means the activities of government employees and
institutions aimed at formulating and implementing governmental policies and programmes for the
interests of the masses (public). According to Adebayo (2000), civil service or public service is
responsible for the management of the machinery of government and carrying out the day-to-day
Bureaucracy: a system of administration based upon organization into bureaus, division of labour,
Chapter one is the introductory chapter. It contains the background to the study, statement of the
study, objective of the study, research question, significance of the study, scope of study, limitation
Chapter two is the Literature review and theoretical framework. This chapter consists of concepts
ond definitions of ethics, accountability, transparency, integrity, and professionalism. The chapter
also contains policies and frameworks that enforce work ethics in the public service and also the
preventive measures put in place to curb unethical conducts in public service by government.
Chapter three is the methodology. This chapter described the sample to be used and the method
through which information will be obtained from the sample. Also, method of scaling and
analyzing the responses from the respondents was also mentioned in the chapter.
Chapter four is the data presentation and analysis chapter. Here, the data collected in the chapter
three will be presented in a tabular form and then analyzed in order for the data gotten from the
Agba, Michael Sunday; Ochimana, Grace Eleojo and Abubakar Y.I. (2013), “Public Service Ethics
and the Fight against Corruption in Nigeria: A Critical Analysis”. International Journal of Public
Jide Ibietan and Segun Joshua (2013), “Ethics in the Nigerian Public Sector: A Discourse”. The
Odugbemi O.O and Oyesiku O.O (2000), “Research Methodology in the Social and Management
Tunde, A. and Omobolaji, O. (2009). “Ethics and Accountability in Nigeria’s Public Service: An
Historical Overview”. Journal of Public Administration and Policy Research 1(1): 011-018.
Uduigwomen, F.A. (2001). Introducing Ethics: Trends, Problems and Prospects, Calabar: Pyramid.
CHAPTER TWO
LITERATURE REVIEW AND THEORETICAL FRAMEWORK
2.1 Introduction
This chapter deals with the review of literatures, journals and academic work of authors
who have written about the research topic. The chapter also reviews theoretical frameworks
The researcher in this chapter has succinctly selected relevant and updated textbooks and
journal from which he did his literature review. The chapter considered the concepts of
professionalism. The chapter also looked at policies and frameworks regarding ethics in the
public service and also, reviewed behaviours that undermines ethics, accountability and
professionalism.
professionalism are interrelated and although attempts can be made to define each of them
independently, the sum total shows that there are no clear – cut boundaries between them.
Therefore the existence or lack of any of them will either positively or negatively impact on
the other. This automatically implies that a well-balanced public servant in terms of
performance and respect must possess and/or put all of them in practice.
Ethics is derived from the Greek word “ethikos” meaning custom. This Greek word has a
Latin Synonym or equivalent known as “mors” which translates to custom or mores. The
mores of a particular place or group of people are the customs and behaviour that are
typically found in that place or group. As a field of inquiry, ethics developed as a branch of
philosophy, and this explains why it is referred to as moral philosophy or taken as being
ethics is one that is linked to the history of mankind. Ethics deals with the character and
conduct of morals of human beings. It deals with good or bad, right or wrong behaviour; it
evaluates conduct against some absolute criteria and puts negative or positive values on it
(Hanekom, 1984).
Similarly, Chapman (1993) defines ethics as the basic principles of the right action and rules
of conduct. These criteria can be in writing (legislation, circulars, Standing orders e.t.c) or
merely the interpretation by an individual of what is acceptable and what is not. The Charter
for the Public Service in Africa refers to ethics as “the standards which guide the behaviours
and actions of personnel in public institutions” Article 22 of this Charter further provides
ethics to mean a sound culture based on ethical values and principles. Such values and
equity, impartiality, fairness, public – spiritedness and courtesy in the discharge of duties.
Therefore public service ethics are broad norms that delineate how public servants – as
agents of the state and, where applicable, as members of an established profession such as
accounting, law, human resource management, e.t.c should exercise judgement and
Guy (1990) agrees with Hanekom because he views ethics as the study of moral judgements
and right and wrong conduct. Furthermore, he views ethics as different from law because it
involves no formal sanctions. It is different from etiquette because it goes beyond mere
It is different from aesthetics because it is aimed at conduct and character rather than objects.
It is different from prudence because it goes beyond self-interests of others. Ethics is both a
process of inquiry and code of conduct. As a code of conduct, it is like an inner eye that
The ethical question is closely linked to human existence. The essence of mankind lies in the
fact that he/she can reflect upon, as well as evaluate, him/herself and his/her deeds. To be in
a position to evaluate, a set of evaluation criteria or values is required as yardsticks (Van der
Heynes (1986:01), is of the opinion that ethics has to do with the actions of man.
Consequently, it requires adjustments in the actions and attitudes of the public manager in
found in a system of values. Ethical values and integrity as a basic value as well as the rule of
law, are key elements of every democratic society. Public officials in their daily execution of
These values must not only protect the citizens against arbitrary use of this public power, but
also the public authority itself against any improper use of this power by its public officials.
The public officials themselves must be protected against any abuse or diversion of law or
authority on behalf of the public authority or its official bodies (Hondeghem, 1998).
In addition to the above, Hondeghem (1998),writes that ethical behaviour is essential for an
structures. Corruption can disturb economic competition, endanger free trade and stability on
Esterhuyse (1989) writes that to make this evaluation possible, specific criteria are required.
These evaluation criteria can be utilised as yardsticks and have a regulatory and evaluatory
function. Aspects such as quality of life, legitimacy of public institutions and the
management style of the public sector may be derived from the moral-ethical. The moral-
ethical culture which prevails in the public sector is dependent on the values of society. A
society which does not, or is not allowed to express moral protest in public can cause
political office-bearers to have a low sense of responsibility and integrity. Consequently, the
Ethics must be seen as an ongoing activity and not as a status to be attained. Ethics is not just
about establishing a set of rules or code of conduct but are an ongoing management process
Although accountability is widely believed to be a good thing, the concept is highly abstract
and it is often used in a very general way (Hulme and Sanderatne, 2008). A typical
definition is that accountability concerns the processes by which “those who exercise power
show that they have exercised their powers and discharged their duties properly”
Fox Meyer (1995) defines accountability as the “responsibility of government and its agents
towards the public to achieve previously set objectives and to account for them in public” It
is also regarded as a commitment required from public officials individually and collectively
to accept public responsibility for their own action and inaction. In this case, the burden of
accountability rests on each public functionary to act in the public interest and according to
his/her conscience, with solutions for every matter based on professionalism and
participation.
Accountability in the public sector is broader than in the private sector (Ole Ingstrup and
Crookall, 1998). In the private sector, everyone in the company is accountable to its board.
The public sector is also accountable to a board of sorts: the minister, cabinet and legislature.
But the public sector has additional accountability to its employees and to its customers, the
citizens who use the services – as well as to its non – customers, the citizens who don’t use
the service. It is a different kind of accountability, more subtle and indirect. Therefore, in
general accountability for performance and the obligation that public functionaries (elected
and appointed officials) have to give a satisfactory explanation over the exercise of power,
authority and resources entrusted in them on behalf of the public (tax payer). Subsumed with
this definition is a myriad of legal, oral and ethical obligations that come with the occupancy
of any public office (Sarji, 1995). In short, it is the obligation to carry out assigned activities
in a responsible and responsive manner, and being held answerable for success or failure. As
such when we talk about “accountability” in the public service, we can not but consider the
question of bureaucratic responsibility. Internal accountability means that at each level in the
hierarchical organization, public officials are accountable to those who supervise and control
their work. On the other hand, external accountability means answerability for action carried
out and performance achieved to other relevant and concerned authorities outside his/her
concern principles and rules that govern the moral value of people’s behaviour. Improving
metaphorical extension of the meaning a “transparent” object is one that can be seen through.
With regard to the public services, it means that holders of public office should be as open as
possible about all the decisions and actions they take. They should give reasons for their
decisions and restrict information only when the wider public interest demands it (Chapman,
2000). Radical transparency in management demands that all decision making should be
carried out publicly. All draft documents, all arguments for and against a proposal, the
decision about the decision making process itself, and all final decisions, are made publicly
and remain publicly archived. Article 12 of the Charter for the Public Service in Africa
demands that:
“Administrative decisions shall always be taken in accordance with transparent, simple and
All administrative units shall make available all the necessary information on acts and
procedures in their respective domains, as well as the information required to assess their
The administration shall inform the person concerned of any decision taken concerning
The administration shall establish or strengthen reception and information units for users in
order to assist the in gaining access to services and recording their views, suggestions or
complaints.”
Transparency therefore promotes accountability and provides information for citizens about
Integrity is one of the most important and oft-cited of virtue terms. The concept of integrity
expectations and outcome. When used as a virtue term, “integrity” refers to a quality of a
person’s character. Some people see integrity as the quality of having a sense of honesty and
truthfulness in regard to the motivations for one’s actions. Persons of integrity do not just act
consistently with their endorsements, they stand for something: they stand up for their best
judgement within a community of people trying to discover what in life is worth doing.
Some commentators stress the idea of integrity as personal honesty: acting according to
one’s beliefs and values at all times. Speaking about integrity can emphasize the
“wholeness” or “intactness” of a moral stance or attitude. Some of the wholeness may also
a measure of willingness to adjust value system to maintain or improve its consistency when
an expected result appears incongruent with observed outcome. Some regard integrity as a
virtue in that they see accountability and moral responsibility as necessary tools for
Halfon (1989) offers a different way of defining integrity in terms of moral purpose.
Halfon describes integrity in terms of a person’s dedication to the pursuit of a moral life and
their intellectual responsibility in seeking to understand the demands of such life. He writes
“……….embrace a moral point of view that urges them to be conceptually clear, logically
restrictions on themselves since they are concerned, not simply with taking any moral
ii. Acting on what you have discerned, even at personal cost; and
iii. Saying openly that you are acting on your understanding of right from wrong.
2.2.5 Definition of Professionalism
Within the context of this paper, public service professionalism is defined as the over all
value that encompasses all other values that guide the public service. They include loyalty,
that may be specific to the public services of individual countries (UNDESA, 2000). Public
Service Professionalism embraces the notion that those people who join the Public Service
need to be inculcated with shared values and trained in basic skills to professionally carry out
their official duties. This is in accordance with Article 21 of the Charter for the Public
“Professionalism manifests itself in the public service employee’s behaviour at work and in
his/her constant effort to improve, reinforce and update his/her knowledge, refine the skills
that are necessary for carrying out his/her tasks andenhancing his/her output and
productivity”.
The rationale behind professionalism is that public servants should be neutral, impartial, fair,
competent and serve the public interest in carrying out their duties. They should be top
people who are fairly remunerated and adequately trained to perform their work.
According to Sarji (1995), professionalism, in a sense means excellent work culture, and in a
noble calling, by which professionals simply are called to do their best, for anything less
This section identifies and discusses policy and regulatory frameworks which are of
The fifth schedule of the 1999 Federal Constitution of Nigeria generally makes provision as
regards code of conduct and work ethics for the public servant. Sections 1 to 10 of the
schedule contains codes to guide the conduct of public officials with particular emphasis on
how to avoid conflict of interests. It further makes provision for the existence of a ‘Code of
servants. Generally, the section highlights on the following issues to sustain good conduct
double remunerations
engagement in any arbitrary act which is prejudicial to the rights of any person
public office
The provision of the powers of the bureau is retained in the Third and Fifth Schedules of the
1999 Constitution of Nigeria (as amended) and Code of Conduct Bureau and Tribunal Act
(2004). The vision is ‘rectitude in public office’ whereas ‘the aims and objectives is to
maintain a high standard of morality in the conduct of government business and to ensure
that the actions and behaviour of public officers conform to the highest standards of public
morality and accountability’ (Code of Conduct Bureau, Cap C15, LFN 2004). The Code of
Conduct Bureau has the mandate as specified under paragraph 3 of the Third Schedule of the
Constitution (1999) to ensure that public servants in the three tiers of government adheres to
the mandatory conducts in public service. The functions of the Bureau include:
Act;
to examine the assets declarations and ensure that they comply with the requirements
of this Act and of any law for the time being in force;
ensure compliance with and, where appropriate , enforce the provisions of the Code
Code of Conduct, investigate complaints and where appropriate refer such matters to
It is therefore, important to note that the Code which is established by the Bureau serves as a
vital tool in ensuring that public servants conform to the acceptable behaviours of public
office as established by law. From the foregoing, one observes that the Code of Conduct for
public servants in the Country focuses on the entrenchment and observance of basic
discipline etc.
Chapter 4 of the Civil Service (Handbook, 2006) focuses on “Code of Ethics” in the public
service. The Handbook lays emphasis on discipline, loyalty, honesty, courage, courtesy,
discipline and strict adherence to the rules and regulations guiding the public service;
broad-mindedness;
abuse of power;
Agara and Omobolaji (2009:11) writes that the civil service handbook acts as a reference
book and guide for all levels of personnel in the service. According to the United Nations
(2001: 66) the Handbook states clearly that the civil servant must be well disciplined, the
rules and regulations should be adhered to and service must be paramount. The book serves
as a tool of keeping public servants on their toes in the discharge of official functions and
There has been series of reforms in the Nigerian civil service, the history which dates back to
the pre-independence era. The essence has been to position the civil service on effective
pedestal to address the myriad service delivery challenges confronting the country.
According to the United Nations (2001: 65) the reforms include: the Harragin commission,
1946; Gorsuch commission, 1954; Newns committee, 1958/59; Mbanefo commission, 1959;
Morgan salaries and wages commission, 1963; Elliot Grading team, 1966; Wey Panel on
Public service management and salary administration, 1968; Adebo commission, 1971; Udoji
Public Service Review commission, 1972; Dotun Phillips Panel, 1985; Presidential
Taskforce on civil service, 1985; Civil Service reform through decree 43, 1988; Allison
Ayida committee, 1994. Despite the political undertone of some of the reforms, they are
generally aimed at improving performance in the public service. The recommendations were
directed at achieving a results-oriented civil service, imbued with ethical values (United
Nations, 2001:66).
A 13 –member Presidential Committee on the Review and Revision of Public Service Rules,
Regulations and Procedures was constituted in 2005 with the following terms of reference:
to incorporate into the Revised Public Service Rules and Financial Regulations, other
relevant rules and procedures that will ensure enforcement of compliance, strict
government businesses;
to make appropriate recommendations that will ensure that the application of the
Public Service Rules and Financial Regulations on public officers is consistent with
to make any other recommendations on the Public Service Rules and Financial
The key recommendations of the Committee amongst other issues contains; provisions on
appointments, recruitment, performance, discipline, management incentives and exit from the
service. The Revised Rules are aimed at promoting sound public management and
As a member of the United Nations, Nigeria became a signatory to the International Code of
Conduct for public officials. Amongst other concerns, posed by corruption, the Code focuses
national capacities to prevent and control corruption as well as in upgrading skills of relevant
General principles – a public office defined as a position of trust and implying a duty
to act in the public interest; efficiency, effectiveness and equity in the discharge of
duties
Disclosure of assets – public officials shall in accordance with law declare or disclose
Acceptance of gifts and other favors – officials shall not directly or indirectly receive
gifts or other favors that may influence the exercise of their official functions
Political activity – the political or other activity of public officials outside the scope
of their office shall in accordance with the law not impair on public confidence in the
Nigeria is a signatory to the Charter for the Public Service in Africa which was adopted by
Namibia. The Charter on public service resonates based on the political commitment by
African Public Service Ministers at a previous conference to “to enhance professionalism and
ethics in the public service in Africa” (Charter on Public Service in Africa, 2001). Halleson
(2011:76) writes that the Charter on Public Service in Africa is intended to consolidate rules
for professional work ethic so that the public service becomes a veritable vector for
Define the principles and general rules governing African public services with respect
Give concrete expression to the commitment of African States to promote such values
Serve as a policy framework for the public service administration of all African
development and societal transformation. This can be done through respect of the basic core
principles of effective public service. These principles are: equality; neutrality; legality and
continuity (Charter on Public on Public Service in Africa, 2001: 4). The African Charter on
Public Service was adopted in view of diverse service-related issues and challenges
The African Charter on Values and Principles of Public service and Administration was
adopted during the 16th Ordinary Session of the Assembly of the African Union, held on 31
January, 2011 at Addis Ababa. Nigeria is a signatory to this Charter which is a follow up on
the Charter for the Public Service. It serves as a measure of sustaining the collective effort
and support of African leadership to entrench codes and standards for public administration
in Africa. According to the African Union (2011) “the Charter is an on-going collective
efforts by Member States to improve public service delivery, combat corruption, protect the
rights of citizens as users of public service as well as promote good governance and
sustainable development on the Continent”. In the context, Chapter 111 of the Charter
(2011), provides for Code of Conduct for Public Service agents, with emphasis on
Declaration of Assets.
Tjihambuna (2012:3) states that the Charter was introduced with observation and
improvement of the State, which in turn, is necessary for the development of Countries.
The undermining practices and behaviours are many but this paper emphasizes the following:
i. Corruption
2.4.1 Corruption
Corruption threatens the economic and political fortunes of developing countries the most.
Bribery, conflict of interest, and illegal deals impose heavy costs on the economy while
defined, corruption is the abuse of entrusted power for personal gain (Cipe, 2008).
However, three specific conditions must apply for an act to be considered corrupt:
i. The arm’s – length principle is violated. The two parties in a transaction display
bias for working with each other that is inconsistent with impartial treatment.
ii. The bias, or conflict of interest must be intentional.
iii. There must be some advantage for both parties to commit this violation. This
monetary gifts.
Corruption is one of the most serious unethical practices that undermine trust and
reputation of integrity. Both business and society bear the costs of corruption through:
instead devoted to corruption. Firms waste time and resources on rent – seeking –
biased decisions (e.g. in investment) that do not serve the public interest, and
ii. Lower investment – Foreign and domestic investors are scared off by unpredictable
costs. Rampant corruption signals to potential investors that the rule of law, and
thus property rights, are very weak in the country, making an investment there a
iii. Reduction in competition, efficiency and innovation – Rent – seeking means that
favoured companies do not compete on market signals alone, while new firms face
high barriers to entry. Consumers end up paying in terms of higher prices, lower
use their powers to help rent – seekers, not citizenry as a whole. Bureaucrats are
not held accountable for their performance and actually have incentives to delay
v. Exacerbated poverty – Corruption lowers the income potential of the poor because
there are fewer private sector opportunities. It also limits their access to quality
Causes of corruption
Corruption has multiple roots, but generally can be attributed to the poor design of
institutions (Cipe, 2008). Some of the deepest roots include the following:
i. Unclear, complex, and frequently changing laws and regulations – when laws are
amplified, increasing the risk that they will make arbitrary, self – serving decisions.
When laws are unpredictable, entrepreneurs do not know their rights and
obligations, so they can not comply fully nor defend themselves for example against
ii. Lack of transparency and accountability – when deals are made behind closed
doors, it becomes impossible to assess the criteria behind decisions, whether they
serve public interest and respect the law. If violators on both the public and private
their daily needs through their salaries, they resort to corruption to supplement their
income. However, simply raising the wages of officials will not curb corruption so
iv. Inadequate, inconsistent, and unfair enforcement of laws and regulations – Even
if laws to combat corruption are on the books, lax enforcement can invite abuse. A
weak justice system, low penalties, and high cost of compliance will render laws
ineffective.
conflict with his/her official position. This means that the private interest of the employee
will lead him to discharge his duties in ways that may not be in the best interest of the
influence, the exercise of his/her public duties and responsibilities”. A primary reason for
concern about conflicts of interest is that they reduce public trust and confidence in the
integrity and impartiality of public functionaries. In this respect, the appearance of conflict
Conflict of interest leads to divided loyalty and in its most serious forum could result in
corruption. The following examples are some conflict of interest situations that an
holds shares.
Inappropriate human resource (HR) practices and policies in the public service can actively
transparency. The following are some of the institutional deficiencies in the HRM system
Failing to state and enforce basic ethical/integrity principles in the overall HRM
Failing to outline and enforce limits on political and personal influences, thus
decisions.
HRM allows the whole system to be vulnerable to malpractices and corruption; and
A lack of a code of ethics, guiding and enforcing the standards of HRM units and
Indeed the implications of the above deficiencies are obvious. A lack of direction for
integrity in the overall HRM strategy and policy, and the resulting weakened state of
professionalism would be reflected in various HRM functions (e.g. planning, recruitment,
selection, promotions, rewards, corruption of the payroll leading to ghost workers and a
cost to government, etc. Under these conditions, Sakr Ashour (2004) asserts that
deteriorated efficiency, lowered performance, lack of fairness and spread of corruption and
spoils – sharing among HRM staff and other public servants risk becoming common.
It is common knowledge that the public service which is entrusted with guarding public
resources and executing decisions on behalf of the executive arm of government, plays an
indispensable role in the development and governance of a nation. As such it must have in
Induction
The public service core values and standards can not have much effect on the behaviour of
government employees unless they are effectively communicated and information about
them is disseminated. The most popular method of communicating values and standards
seems to be induction training when someone joins the public service. Unfortunately, very
often induction programmes are poorly conducted. The responses from the UNDESA
(2001) study carried out in 10 African countries revealed that, first values and standards are
insufficiently communicated after basic induction training of the public servants. And
second, the prevention of corruption or even inadvertent violation of standards has not been
given proper attention through ethics advice or counseling. According to the UNDESA
(2001) survey, the most frequently named values which should be inculculated among
timeliness.
In order to manage the conduct of public servants, it entails having in place – among other
observed that although some African countries espouse a national integrity strategy or
broad ethics or un corruption policies, few seem to have coordinating strategies in place.
Similarly, measures for guiding and managing the behaviours of government employees
have a way of enforcing minimal standards, not only to punish violations but also to serve
as a deterrent for other contemplating similar actions. Essentially, managing the conduct of
public servants means being able to monitor their behaviour, and being able to detect any
systematic failures that allow high degrees of misconduct in order to take prompt remedial
action.
Oversight Agencies
Several governments have put in place various independent oversight agencies such as the
Parliament etc. Such institutions help in monitoring the ethical behaviours of the public
servants. They however need to have the institutional capacities to carry out their
mandates. Unfortunately, most often than not, such institutions have complained of being
professional and ethical public service. HRM, through upholding the merit principle in
management and setting a good example by managers – plays a key role in creating an
2.5 The Collapse of Ethics and Accountability in the Nigerian Public Service
It is interesting that inspite of all these control measures put in place to ensure an ethical
Nigerian public service system, the bureaucratic ethics has been abandoned and act of
corruption has become the norm. outright corruption, tribalism, nepotism embezzlement,
denounced behaviors like moonlighting absenteeism , lateness to work, among other vices
are now the order of the day. The palpable negative impact of the above practice on
acts are not farfetched. Over the decades since 1966, Nigeria has evolved as an
undemocratic and pseudo autocratic nation thus transforming the civil service into an
institution to execute the unquestioned, will and whims of unaccountable military juntas.
Recruitment into the civil service has been influenced by patronage and politics. Nepotism
and tribalism is the order of the day. Because of the political under tones entrenched in the
public service people are recruited based on tribe and connections. Unprofessional and
incompetent hands are now recruited into the public service; poor salaries of the public
servants are also contributing to the collapse of the Nigeria public service. The wages
salaries and financial entitlements of the workers hardly over meet their needs. As a result
of these the staff engages in corrupt practices which include bribery, conniving with
contractors by inflating contracts and the outright leaking and sales of government
information. Lack of working implements for the public servants thus making them idle
even if they are willing to work. There are also external factors that have led to this lack of
ethics and accountability in the Nigerian public service. Foreign business men and agencies
have also been found to offer bribes and also help in storing of looted funds from the public
Most administrative system in African states have to undergo one reform or the other
especially when such reform is expected to transform the administrative system form a
mere service delivery mentality and orientation of the colonial period to a more dynamic
virile and developmental one. To achieve this, the various reforms aimed at
Agara and Olarinmoye (2009) said every member of the public service is expected to
accept and imbibe these values. These shared values are what is collectively referred to as
public service ethics. Ethics therefore, is at the core of professionalism and efficiency of
Davis (1990) has defied ethics as those morally permissible standards of conducts that each
member of a group wants every other to follow them too. Thompson (1985) has defined
official responsibilities and duties. Chapman (1988) on the other hand has defined civil
service ethics as the application of moral standards in the course of official work.
Osoba (2000) corruption is a form of anti-social behavior by an individual or social group
which confers unjust or fraudulent benefit on it perpetrators and is inconsistent with the
established legal norms and prescribed moral ethos of the land is likely to subvert or
diminish the capacity of the legitimate authorities to provide fully for the material and
The Nigerian government over the decades has tried to stem this very ugly trend with the
establishment of various agencies and bodies. In 1966 the public accounts committee was
set up to assist the legislature in overseeing the expenditure of public funds. In 1975 the
public complaints commission was set up largely because of the failure of the public
account committee and the fall of the first republic. Under Murtala/Obasanjo junta, there
was a massive sacking of top public servants who are found to have enriched themselves
The measures that the central government have taken over the years in halting the tide of
unethical behaviours in the Nigerian public life found expression in the creation of
institutions and re-orientation programmes such as: Special Fraud Unit of the Nigeria
Commission (EFCC); Code of Conduct Bureau (CCB) Code of Conduct Tribunal (CCT);
Practices and other Related Offences Commission(ICPC); Budget Monitoring and Price
The Special Fraud Unit of the Nigeria Police Force predated the creation of EFCC in 2002
and was expected to perform functions akin to that of EFCC. It could not give effective bite
to the corruption war, perhaps due to operational factors and issues bothering on the
“Nigerian factor”.
The War Against Indiscipline /Corruption was initiated by the Buhari/Idiagbon military
regime. It had a draconian posture and specified tough penalties for certain categories of
offences with the aim of inculcating general discipline and sanity in the Nigerian public
EFCC was established with a 2002 Act. The Act mandates the commission with the
responsibility for enforcing all economic and financial crimes laws among others, and had
its main functions spelt out in Part II of the Act. In addition, part II, Section 6, sub section 2
of the Act specifies the responsibility of EFCC in enforcing the provisions of other laws
and regulations relating to economic and financial crimes which include: The Money
Laundering Act 1995; The Advance Fee Fraud and other Fraud Related Acts 1995; The
Failed Banks (Recovery of Debt) and Financial Malpractices in Banks Act 1994, as
amended; The Banks and other Financial Institutions Act 1991 as amended; Miscellaneous
Offences Act; and any other law or regulations relating to economic and financial crimes
The Commission (EFCC) has been accused of (being guilty of) selective execution of its
mandate, especially under the Obasanjo democratic administration when it was tagged an
criticism reached a crescendo during the late President Yar’adua’s years when it was
viewed as being flat-footed, and at moment, the anticorruption war is being derided as
“wobbling”. Ezeani (2006, 406) however documented that EFCC recorded some
achievement under Mallam Nuhu Ridabu’s watch as chairman, citing the recovery of
money and property worth over N500 billion from corrupt public officials and individuals.
This is in addition to 35 convictions that EFCC secured through the prosecution of corrupt
The Code of Conduct Bureau owes its existence to section 153 sub- section 1a of the 1999
constitution of the Federal Republic of Nigeria. It has the vision of maintaining rectitude in
Public Service, and its mission is to establish high standard of morality in the conduct of
government business through the enforcement of the Code of Conduct for public officers. It
has the mandate of ensuring that the actions and behaviour of public officers conform to the
It has the duty of enforcing the Code of Conduct for public officers as listed in the fifth
Schedule (1999 constitution), part I, paragraphs 1-14. This has been mired by some
challenges which include the legal framework empowering the Bureau to retain custody of
assets declarations by public officers and making them available for inspection by any
citizen of Nigeria on such terms and conditions as the National Assembly may prescribe.
The inability or default of the National Assembly after twelve years of democratic practice
CCB’s constitutional duties. Other challenges include: lack of Political will and seeming
for violation of Codes of Conduct; poor reading culture of Nigerians; lack of protection for
The Code of Conduct Tribunal is a necessary by-product of the CCB, and has its existence
tied to the fifth schedule, Section 15 of the 1999 constitution of the Federal Republic of
Nigeria. The structure and operations of the Tribunal had been discussed in an earlier
section of this paper; suffice it to say that the Tribunal appears very cold in the anti-
corruption war.
The Public Complaint Commission was first established under decree 31 of 1975 and
Commission Act, Cap. 337. Section1, subsection 1 of Decree 31 of 1975 contains the
Section 4(2) of the decree empowers the commissioner to investigate either on his own
initiative or following complaints brought before him by any other person, any
government within the purview of issues listed in section 4, sub section 3d of the 1975
decree.
Matters exempted from investigation are contained in section 5 of the 1975 decree. Ezeani
(2006:409) reported that the commission has recorded some achievements, alluding that in
2000, it received 11,832 cases, satisfactorily resolved 5,283 while 6,549 were pending. The
large number of pending cases compared to the limited number of complaints /cases it
receives has been severely criticised and that the commission needs to do more and give
The ICPC came into effect with the Corrupt Practices and other Related Offences Act
2000, and as signed into law by President Obasanjo on 13 June, 2000. The Act of 2000 is
the enabling legal instrument of ICPC and the Commission was inaugurated on 29th
September, 2000 with a chairman and twelve members. Section 6(a-f) of the 2000 Act
spells out the duties of the Commission. Among other things, the Commission has the
mandate to prohibit and prescribe punishment for corrupt and other related offences. There
has been complaint /commentaries in the public domain that ICPC and EFCC amount to
nepotism… (and EFCC) is to deal with cases of economic crimes and money laundering.
The Budget Monitoring and Price Intelligence Unit (BMPIU) has the mandate of
President Obasanjo’s administration in the year 2001 and was designed to enforce
building on BMPIU (2005, 1) documented that “Nigeria had, in the past, lost several
hundred billions of Naira due to flagrant abuse of procedures for award of public contracts,
The main objectives and functions of BMPIU were crafted to redress the above mentioned
in public procurement. This “Due Process” mechanism was reported to have “brought
contract costs down and saved the government close to N60 billion in the last two years”
introduced/enforced the use of a Treasury Single Account (TSA). This will ensure proper
accountability of government revenue and expenditures as all transactions are done from a
corruption among the Civil Servants was facilitated by the long rule of the Military and its
attendant practices of impunity, lack of probity and accountability. Gowon’s regime was
unashamedly corrupt to the macro level. It was not hidden from the public gaze.
According to the Nigerian Tribune (1975), his pledge to enact an anti-corruption decree
like other promises was never fulfilled. The level of corruption under Gowon’s regime
came under public scrutiny when Murtala Mohammed became the head of state and set up
Assets Investigation Panel to probe the governors and other public officers that served
under Gowon. The panel indicted ten (10) out of twelve (12) military governors and so
their assets were confiscated. The anticorruption crusade spread to the entire public
service, thus, the purge of the public service that led to the retirement and dismissal of over
Murtala Muhammad removed top federal and state officials to break links with the Gowon
regime and to restore public confidence in the federal government. More than 10,000
public officials and employees were dismissed without benefits, on account of age, health,
incompetence, or malpractice. The purge affected the civil service, judiciary, police and
armed forces, diplomatic service, public corporations, and universities. Some officials were
brought to trial on charges of corruption, and one former military state governor was
executed for gross misconduct in office. Murtala Muhammad also began the
demobilization of 100,000 troops from the swollen ranks of the armed forces.
When Ethics Are In Play because these theories represent the viewpoints from which
individuals seek guidance as they make decisions. Each theory emphasizes different points
following one’s duties to others in order to reach what the individual considers an ethically
correct decision. In order to understand ethical decision making, it is important for students
to realize that not everyone makes decisions in the same way, using the same information,
employing the same decision rules. In order to further understand ethical theory, there must
be some understanding of a common set of goals that decision makers seek to achieve in
order to be successful. Four of these goals include beneficence, least harm, respect for
autonomy, and justice. These four are known as the principles of ethics or ethical principles
The principle of beneficence guides the decision maker to do what is right and good. This
priority to “do good” makes an ethical perspective and possible solution to an ethical
dilemma acceptable. This principle is also related to the principle of utility, which states
that we should attempt to generate the largest ratio of good over evil possible in the world.
This principle stipulates that ethical theories should strive to achieve the greatest amount of
good because people benefit from the most good. This principle is mainly associated with
Least Harm
Similar to beneficence, least harm deals with situations in which no choice appears
beneficial. In such cases, decision makers seek to choose to do the least harm possible and
to do harm to the fewest people. Students might argue that people have a greater
responsibility to “do no harm” than to take steps to benefit others. For example, a student
has a larger responsibility to simply walk past a teacher in the hallway rather than to make
derogatory remarks about that teacher as he/she walks past even though the student had
autonomous—to be able to make decisions that apply to their lives. Thus, people should
have control over their lives as much as possible because they are the only people who
completely understand their chosen type of lifestyle. Each individual deserves respect
because only he/she has had those exact life experiences and understands his emotions,
motivations, and physical capabilities in such an intimate manner. In essence, this ethical
independent usually prefers to have control over his life experiences in order to obtain the
Justice
The justice ethical principle states that decision makers should focus on actions that are fair
to those involved. This means that ethical decisions should be consistent with the ethical
theory unless extenuating circumstances that can be justified exist in the case. This also
means that cases with extenuating circumstances must contain a significant and vital
For individuals, the ethical theory they employ for decision making guidance emphasizes
aspects of an ethical dilemma important to them and leads them to the most ethically
correct resolution according to the guidelines within the ethical theory itself. Four broad
Deontology
The deontological class of ethical theories states that people should adhere to their
obligations and duties when engaged in decision making when ethics are in play. This
means that a person will follow his or her obligations to another individual or society
because upholding one’s duty is what is considered ethically correct. For instance, a
deontologist will always keep his promises to a friend and will follow the law. A person
who adheres to deontological theory will produce very consistent decisions since they will
Deontology contains many positive attributes, but it also contains flaws. One flaw is that
there is no rationale or logical basis for deciding an individual’s duties. For instance, a
business person may decide that it is his/her duty to always be on time to meetings.
Although this appears to be something good, we do not know why the person chose to
make this his duty. Sometimes, a person’s duties are in conflict. For instance, if the
business person who must be on time to meetings is running late, how is he/she supposed to
drive? Is speeding breaking his/her duty to society to uphold the law, or is the business
person supposed to arrive at the meeting late, not fulfilling the duty to be on time?
Utilitarianism
Utilitarian ethical theories are based on one’s ability to predict the consequences of an
action. To a utilitarian, the choice that yields the greatest benefit to the most people is the
one that is ethically correct. There are two types of utilitarianism, act utilitarianism and
—a person performs the acts that benefit the most people, regardless of personal feelings or
the societal constraints such as laws. Rule utilitarianism takes into account the law and is
concerned with fairness. A rule utilitarian seeks to benefit the most people but through the
fairest and most just means available. Therefore, added benefits of rule utilitarianism are
Both act and rule utilitarianism have disadvantages. Although people can use their life
experiences to attempt to predict outcomes, no one can be certain that his/her predictions
will be accurate. Uncertainty can lead to unexpected results making the utilitarian decision
maker appear unethical as time passes, as the choice made did not benefit the most people
as predicted.
Another assumption that a utilitarian decision maker must make concerns his/her ability to
compare the various types of consequences against each other on a similar scale. But,
comparing material gains, such as money, against intangible gains, such as happiness, is
very difficult since their qualities differ to such a large extent. An act utilitarian decision
maker is concerned with achieving the maximum good. Thus, one individual’s rights may
be infringed upon in order to benefit a greater number of people. In other words, act
individual if oppressing the individual leads to the solution that benefits a majority of
people.
Still another source of challenge with act utilitarian decision makers occurs when an
individual faces one set of variable conditions and then suddenly experiences changes in
those conditions. The change in conditions may lead to a change in the original decision—
being be nice to someone one moment and then dislike them the next moment because the
situation has changed, and liking the person is no longer beneficial to the most people.
In rule utilitarianism, there is the possibility of conflicting rules. Recall the example of the
business person running late for a meeting. Suppose the business person happens to be the
CEO, who may believe that it is ethically correct to arrive at important meetings on time as
the members of the company will benefit from this decision. The CEO may encounter
conflicting ideas about what is ethically correct if he/she is running late. Yet, the CEO
believes that he/she should follow the law because this benefits society. Simultaneously,
he/she believes that it is ethically correct to be on time for his meeting because it is a
meeting that also benefits the society. There appears to be no ethically correct answer for
this scenario.
The Federal Inland Revenue Service started as part of a colonial tax organisation under the
name the Inland Revenue Department of Anglophone West Africa. The department’s scope
of administration covered Nigeria, Ghana, Sierra Leone and the Gambia. In 1943, the
Nigerian Inland Revenue Department was carved out of the Inland Revenue Department of
Anglophone West Africa and established as an autonomous body under the supervision of
the Commissioner of Income Tax. The Nigerian Inland Revenue Department consisted of:
the Resident;
any native authority, which by native law and custom was recognized as a tax
collection authority;
An official of the United Kingdom Inland Revenue Department, W.A.B. Carter was
appointed as the first Commissioner of Income Tax of the new agency, a position he held
until 1951 when he was succeeded by Fraser G. Selby. In 1958, as one of the
No. 39 1958, was passed. The ordinance, among other things, provided for the
establishment of The Federal Board of Inland Revenue. However, full effect was only
given to this provision under the Companies Income Tax Act (CITA) 1961.
The Federal Board of Inland Revenue, FBIR, as created under CITA 1961 consisted of:
a Chairman;
a Deputy Chairman;
the Senior Assistant Secretary with responsibility for revenue matters in the
two other members being Chief Inspector of Taxes or Officers of equivalent rank;
and
The chairman of the FBIR was also chairman of the Federal Inland Department, which was
the executive arm of the FBIR. In line with the new statutory structure, Ephraim Osindero
was appointed as the first chairman of the FBIR on 29th April 1961. In 1977, the re-
organization of the FBIR and its executive arm, the Federal Inland Department was
the posts of Chairman and Deputy Chairman of the Federal Inland Department were
there was an increase in the number of Deputy Directors from three to four with
ministries and other organizations whose mandates had bearing on the functions
there was an increase in the number of posts of Chief Inspectors and other
Government set up a Study Group whose terms of reference included a review of the
country’s tax administration. The report of the Study Group led to the promulgation of the
Decree was a landmark statute in the history of tax administration. Some of the salient
the establishment of the Federal Inland Revenue Service (FIRS) as the operational
In spite of the above reforms introduced by decree No. 3 of 1993, tax administration still
remained a function of the civil service and the Chairman of the Federal Inland Revenue
Service was appointed from among the Directors of the Federal Ministry of Finance. The
first noncareer civil servant to be appointed Chairman of the Board was Mallam Balama
Manu, a private sector banker who assumed office on the 3rd of September, 2001.
In 2002, the government set up a Study Group headed by Professor Dotun Phillips to
examine the Nigerian tax system and make appropriate recommendations. Further to the
Study Group’s recommendations, a Working Group headed by Mr. Seyi Bickersteth was
constituted. The realigned recommendations of the two groups had far reaching impact on
2003.
The most far reaching outcome of the reforms from the view point of tax administration
was the passage of the Federal Inland Revenue Service (Establishment) Act 2007. The Act
established the Federal Inland Revenue Service as a body corporate with perpetual
In addition, it created the Federal Inland Revenue Service Board. The major distinction
between this arrangement and what existed hitherto is that whereas under the pre-2007
scenario, corporate personality was vested in the FBIR and the FIRS functioned merely as
an operational arm of the FBIR, since the passage of the 2007 Act, corporate personality is
now vested in the FIRS. The FIRS Board has responsibility to provide strategic policy for
the Service.
Another major feature of the FIRS (Establishment) Act 2007 is that it granted autonomy to
the Service. This autonomy manifests at two levels. First, administratively speaking, the
Service is no longer dependent on the Federal Civil Service Commission in the areas of
recruitment, promotion, welfare and discipline. These issues are now determined by the
FIRS Board. Second, the Service is now funded by the cost of collection mechanism
whereby a certain percentage of all non-oil revenue collected by the Service is appropriated
The autonomy granted the Service has greatly improved its operations and enhanced
efficiency in its processes. Investment in ICT and modern work tools has led to automation
of key processes including collection. This has blocked leakages in the system and boosted
government revenue profile. The Service also underwent structural reorganization within
this period and new offices were created. In 2010, the Service recruited more than 1800
new staff to fill these new vacancies with relevant skills and competencies.
Overall, since 1943 when the Nigerian Inland Revenue Department was established, it has
present form. At every turn, these modifications are aimed at enhancing the efficacy of the
organization. The reforms which gave birth to the current structure of the Service, and
which are on-going are also geared towards this objective. Specifically, there is a deliberate
drive to reposition the Service as a 21st century agency in order to achieve its stated
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Mohammed Abdullahi (2013), “Ethics and Accountability in Nigerian Public Service: Its Collapse
and the Way Forward”. Academic Journal of Interdisciplinary Studies Vol. 2 No. 5
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Challenges
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Reforms in Nigeria: The journey so far in service delivery”. Singaporean Journal of Business
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Historical Overview”. Journal of Public Administration and Policy Research 1(1): 011-018.
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CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction
This chapter is concerned with the methods and techniques employed in the collection and
analysis of data. It also focused on what done during the study to proffer solutions to the
The methodology adopted satisfied the criterion of reliability necessary for future
researchers to produce and re-analyze the research data. To this end, the chapter considers
the characteristics of the study population, sampling design and procedures, data collection
The research is a survey research as the researcher uses a set of questions to get the needed
information from the research sample. A survey research is often used to assess thoughts,
opinions and feelings. Based on the objective of the research, the researcher through use
questionnaires got the opinions of staff of Federal Inland Revenue Service, Onigbongbo,
Maryland and Bar Beach, Victoria Island offices on the issue of Ethics and Accountability
A study population is generally a large collection of individuals or objects that is the main
focus of a study or scientific query. It is for the benefit of the population that researches are
done. However, due to large sizes of populations, researchers often cannot test every
individual in the population because it is too expensive and time-consuming. This is the
known to have similar characteristics. All individuals or objects within a certain population
The study population is a total of One hundred and forty-five (145) staff this is Sixty-five
(65) staff in Maryland and Eighty (80) in Victoria Island. The population includes all level
of employee from low level to the top level staff of the organization as the research topic
A sample is a part of the population deliberately taken to represent the population of study.
Odugbemi, O.O. and Oyesiku, O.O (2000), also states that sample is part of the population
selected in order to study the characteristics of the entire population. What is found about
The population from which samples were chosen for the study consists of workers in two
tax stations of Federal Inland Revenue Service (Onigbongbo Micro-Tax Station and
Victoria Island Tax Station in Lagos state). There was no discrimination as to sex or
religion as regards the distribution of the data collection instrument (questionnaire). It must
be emphasized that the choice of respondents was done on random basis and not on any
criteria. The Sample size is Sixty (60) split equally between the two tax stations.
For the purpose of this study, simple random sampling was adopted in picking respondents.
This is because it gave each individuals in the population equal opportunity of being
selected in the sample. This objective was achieved by randomly selecting respondent from
For the purpose of this study, both primary and secondary data were used. The primary data
is collected from Staff of Federal Inland Revenue Service in Maryland and Victoria Island
office. The secondary data is gotten from past research study, journals and relevant
textbooks that are relevant to the topic of study. The primary and secondary data have been
collected to cover every area of the study. The primary data captures the responses and
assignment. In other words, primary data are information that the researcher must gather
because no one has compiled and publish the in a form accessible to the public. Primary
data are original in nature and directly related to the issue or topic been study.
On the other hand, secondary data are data collected by a party not related to the current
study but collected these data for some other purpose and at different time in the past. This
Both primary and secondary data were used in this study. In obtaining the primary data,
The quantitative method is based on mathematical calculation. This was achieved by giving
closed ended questions on the questionnaire which will be scaled based on the Rensis
Likert scale. Data gathered from such method of data gathering are subjected to further
collection was used to more information about their feeling on the study. This was achieved
by using open ended question that gave the respondent liberty to express how he feels
The research instrument used was questionnaire. Questionnaire is a set of questions that has
been prepared to ask a number of questions and collect answers from respondents relating
The questionnaire was divided into three sections. Section A consists of questions that seek
information about the respondents’ statistics. Section B consists of closed ended questions
with answer options provided for the respondents to choose from. These questions are
related to the research topic. Section C is made up of open ended question aimed at getting
the true opinion and feelings of the respondents about the topic of study. The questions
case study.
Reliability refers to the extent to which the same answers can be obtained using the same
instruments more than once. Validity can be explained as an extent at which requirements
of research methods have been followed during the process of generating research finding.
Going from the above, I can state that the instrument is very reliable and valid has the
Section A consists of questions that seek information about the respondents’ statistics.
Section B consists of closed ended questions with answer options provided for the
respondents to choose from. These questions are related to the research topic. Section C is
made up of open ended question aimed at getting the true opinion and feelings of the
respondents about the topic of study. The questions were carefully structured to provide
The data collected from respondents will be presented on the data sheet and tabulated to
show the responses of the responses of the respondents at a glance. In analyzing the data
% = a X 100
ab
Where;
% = Percentage
b = The whole
The research study has limited references that point to Federal Inland Revenue Service. Though
there has been high activities unethical behavior amongst the staff of Federal Inland Revenue
Service. Also, the reluctance of the staff of Federal Inland Revenue Service to complete the
research questionnaire, which has made the information used in the study limited to those available
References
Abosede, A.J., Obasan, K.A, Raji, B.A. (2001), “Research Methodology: Questions and
4.1 Introduction
This chapter attempts the classification of responses according to the supplied bio-data of
respondents i.e. age, level, tax office, gender e.t.c. and responses to the administered questionnaire
in section B was presented in tabular form with percentage analysis of each question. Section C
relates to opinions and recommendations from respondents on how to curb unethical issues,
The questionnaires were administered to employees at two tax stations of Federal Inland
Revenue Service (FIRS), Victoria Island (Bar Beach) and Maryland (Onigbongbo).
In all, sixty (60) questionnaires were administered to the staff of the tax offices i.e. thirty
(30) in each tax station. All the sixty (60) questionnaires distributed were duly completed and
collected. This shows a return of 100%. The returned questionnaires were manually processed and
Below 30 9 15%
31 – 40 28 46.67%
41 – 50 14 23.33%
Total 60 100%
From the table above, it can be seen that 9 or 15% of the respondents are within the age range 30
and below, another 9 or 15% fall within the age range of 51 and above. Another 28 or 46.67% are
within the 31 – 40 age range and 14 which represents 23,33 percent are within 41 – 50 age bracket.
Table 4.2: Level
Total 60 100%
The tables above shows that 31 respondents which represent 51.67% of the total respondents are
Maryland 30 50%
Total 60 100%
The tables above shows that 30 respondents which represent 50% of the total respondents are
Victoria Island (Bar Beach) tax station and another 30 or 50% are from Maryland (Onigbongbo)
tax station.
Male 27 45%
Female 33 55%
Total 60 100%
The tables above shows that 27 respondents which represent 45% of the total respondents are Male
Agree 26 43.33%
Undecided 4 6.67%
Disagree 8 13.33%
Total 60 100%
The table above shows that 21 respondents which represent 35% of the total respondents strongly
agrees that the recruitment procedure in civil service contributes to the breakdown of ethics in civil
service. Another 43.33% which is 26 respondents also agrees with the statement. On the other
hand, 8 respondents disagree and another 1 strongly disagree this represents 13.33% and 1.67% of
the sample respectively. However, 4 respondent representing 6.67% were undecided about the
statement. This means that the man power selection procedure has contributed to the breakdown of
Table 4.6: Political interference in activities of the civil service has undermined the credibility of the
Agree 32 53.33%
Undecided 0 -
Disagree 1 1.67%
Total 60 100%
strongly agree while another 32 agrees that political interference in the activities of the civil
service has undermined the credibility of the civil service to implement government policies. The
percentages of the respondents that strongly agree and also agree are 43.33% and 53.33%
respectively. This represents a total of 96.66% when put together. It can also be seen that 1
respondent disagree and another 1 strongly disagree which represents a 1.67% of the respondents
and a total of 3.34% when you put the number of disagree and the strongly disagree together. This
shows that political interference in the activities of the civil service has undermined the service’s
Table 4.7: Background check before employment into the civil service will go a long way to reduce
Agree 35 58.33%
Undecided 2 3.33%
Disagree 1 1.67%
Total 60 100%
The table above shows that 21 or 35% of respondents strongly agree and another 35 or 58.33%
agrees that background check before employment will go a long way to reduce the employement
of people with low or no integrity. Though, 2 0r 3.33% of the respondent were undecided, 1
disagree and another 1 strongly disagree. It can be concluded that having a thorough background
check of an employee before employment can help reduce the employement of people with little or
counterparts is a major factor that encouraged corruption and unaccountability in the service.
Agree 25 41.67%
Undecided 7 11.66%
Disagree 13 21.67%
Strongly Disagree 0 -
Total 60 100%
From the table above it is seen that 15 respondents which is 25% strongly agree while 25 or
41.67% agrees that the huge difference in pay of civil service career officers and their political
11.66% neither agree nor disagree the statement while 13 of the total respondents representing
21.67% disagrees. This shows that of a truth, corruption and unaccountability is encourage in the
civil service because of the huge difference in the emolument of the political class in the civil
Table 4.9: Bad ethical behaviours such as bribery, budget padding, diversion of public fund,
conversion of public properties for personal use affects the efficiency of service delivery in civil service.
Agree 26 43.33%
Undecided 3 5%
Disagree 0 -
Strongly Disagree 0 -
Total 60 100%
The table shows that 31 respondents which is 51,67% strongly agree that bad ethical behavior such
as bribery, budget padding, fund diversion e.t.c affects the efficiency of service delivery in the civil
service. Another 26 0r 43.33% agrees while 5% are undecided. This shows that if bribery and all
other unethical characters are reduced, civil service will be more efficient.
Table 4.10: Increased rate of unethical behavior relating to unaccountability of public fund in our
society has led to loss of valuable assets and plunged the country into the current state of economic
comatose.
Agree 20 33.33%
Undecided 10 16.67%
Disagree 0 -
Strongly Disagree 0 -
Total 60 100%
The table above shows 30 or 50% of the respondents strongly agree while 20 or 33.33% agree that
increased rate of unethical behaviour relating to unaccountability of public fund in our society has
led to loss of valuable assets and plunged the country into the current state of economic comatose.
The total percentage of the respondent who strongly agrees added to those who agree is 83.33%
while 10 or 16.67% were undecided. This shows that unaccountability of public fund by public
Table 4.11: In Federal Inland Revenue Service (FIRS), all funds that should accrue to government are
not fully accounted for as staff alters tax payer’s liability in exchange for personal gratification and
benefits.
Agree 28 46.67%
Undecided 16 26.67%
Disagree 3 5%
Strongly Disagree 0 -
Total 60 100%
From the table above, it can be seen that 13 or 21.66% of the respondents strongly agree while 28
or 46.67% agree that in FIRS, not all fund that should accrue to the government are accounted for
due to the staff’s unethical actions of altering tax payer’s liability for personal gratification and
benefits. Also, 16 or 26.67% were undecided on the statement while 3 or 5% disagree. With the
highest number of respondents either strongly agreeing or agreeing, it can be said that government
lose fund that should accrue to her from FIRS due to the staff allowing their own interest override
Table 4.12: Political interference and god-fatherism in the appointment of the chairman and tax
Undecided 4 6.67%
Disagree 9 15%
Strongly Disagree 0 -
Total 60 100%
The tabular presentation of responses above shows that 23 or 38.33% strongly agree and another
24 or 40% agree that political interference and god-fatherism in the appointment of the chairman
and tax consultants of FIRS aids corruption and unaccountability in the organization. Though 9 or
15% of the respondents disagree while another 4 or 6.67% are undecided, it can be affirmed that
political interference in the appointment of chairman and tax consultants of FIRS aids
Table 4.13: The introduction and implementation of Treasury Single Account (TSA) has greatly
reduced the issue of unaccountability in the civil service and FIRS in particular.
Agree 42 70%
Undecided 6 10%
Disagree 6 10%
Strongly Disagree 0 -
Total 60 100%
The above table shows that 6 or 10% of the respondent strongly agree while another 42 or 70%
agree that the use of treasury single account (TSA) has greatly reduced the issue of
unaccountability in the civil service and FIRS in particular. The table also shows 6 or 10% of the
respondents are undecided and another 6 0r 10% disagreed. From the information, it can be
deduced that the introduction of TSA has greatly reduced the issue of unaccountability of fund in
civil service.
Constitution for public office holders found wanting is not commiserate with the gravity of
fraud and corruption committed. This has encouraged the continued unethical conduct of public
servants.
Agree 30 50%
Undecided 4 6.67%
Disagree 0 -
Strongly Disagree 0 -
Total 60 100%
The table above shows that 26 or 43.33% of the respondents strongly agree and 30 or 50% agree
that punishment/penalties meted out to public officers who had been found guilty as recommended
by the law does not commiserate with the gravity of the crime committed and that has encouraged
continued unethical conduct among public servants. Though 4 or 6.67% of the respondents are
indifferent but the statement has been affirmed by the highest percentage (93.33%) of the
respondents agreeing.
Table 4.15: The introduction of government anti-corruption agencies such as Code of Conduct Bureau,
ICPC, EFCC e.t.c. has helped in taming the ravaging effects of unethical behaviour and unaccountability in
public offices.
Options No. of Respondents Percentage (%)
Agree 32 53.33%
Undecided 6 10%
Disagree 7 11.67%
Strongly Disagree 0 -
Total 60 100%
From the table above, it can be seen that 15 or 25% of the respondents strongly agree, and another
32 or 53.33% agree while 6 or 10% are indifferent or undecided, another 7 or 11.67% disagree.
The percentage of those who strongly agree or agree when summed is 47 or 78.33% of the total
respondents. This affirms that the introduction of governments’ various anti-graft agencies has
helped in taming the ravaging effects of unethical behaviour and unaccountability in public offices.
4.3.1 To what extent can proper implementation of civil service reforms help in the
The result of this study as shown in the responses provided in the questionnaire (question 5
– 8) shows that with reforms starting with changes in the recruitment processes, to the
of those in the civil service and also, marking a clear boundaries in the activities of civil
service where the political class are not allowed to have undue influence on decisions
regarding employment. The responses to the questions mentioned above can be seen in
4.3.2 How does ethics and accountability affect the efficiency of the civil service?
The study revealed that when there is a good ethical conduct and accountability, members
of the civil service will dispatch their duties with dignity and efficiency. Question 11 of the
questionnaire shows that where there is conflict of interest which is an unethical issue,
employees are bound to neglect their main job responsibility in search of things that satisfy
their personal interest. But with proper ethical standard and accountability, efficiency of
service is guaranteed.
4.3.3 What are the effects of ethics and accountability on the delivery of government
Through the study, it was seen that upholding ethics and accountability aids government in
the delivery of their promises as public funds needed to run the activities of government are
protected. Question 10 made us realize that the current economic comatose being
public service which has led to loss of public fund and properties. The lack of fund is
responsible for the reason the current government of Nigeria could not fulfill their election
promises as past and present act of unaccountability drains the economy of fund that should
have been used to run the nation. These acts of unaccountability were also the reason
Nigeria was thrown into recession for more than two years.
4.3.4 How can unethical behaviour and unaccountability be curbed in public service?
From the study, it was gathered that unethical behaviour and unaccountability has been
encouraged in the past because the provisions of our constitution does not give
question 14 of the questionnaire proof that for unethical behaviour and accountability to be
curbed, our constitution need to be amended to make provisions for more stringent
4.3.5 What ways can civil service reforms be implemented to achieve growth in the nation’s
economy?
The study reveal that for there to be a true reform of the civil service, the civil service
the civil service are done by the political class, there can never be an effective reform in the
civil service. Therefore, for an effective civil service reform, the civil service commission
5.1 Summary
This focus of the study is on ethics and accountability in civil service using Federal Inland
Revenue Service (FIRS) as a case study. In the course of the study, the concepts of ethics,
accountability, integrity, professionalism and transparency were discussed. Also, the study looked
into behaviour that could undermine ethics, accountability, integrity, professionalism and
transparency.
The findings of the study revealed that the interference of the political class in the activities of the
civil service has done a great harm to the service. Below are highlights of the major findings of the
study;
The use of wrong recruitment/selection procedure into the civil service without conducting
prior background check on such before employment contributed greatly to the breakdown
Key appointments in civil service has been politicized, such appointments are now used as
compensation for those who supported their political bid and campaign to office. By so
doing, many people of low integrity and of questionable character has been employed in
Pay package of the civil service cannot sustain them, also, such pay package when
compared to political office holders pay are very discouraging. This has made the civil
servant indulge in different unethical practices to shore up the inadequacy from the pay
package.
The punishment meted out to civil servants/public office holders who has been caught with
unethical behaviour is not stringent enough to dissuade others from indulging in such
unaccountability, but the issue has not been eradicate as some of the agencies still keep
separate accounts.
4.4 Conclusion
The civil service is the engine room of the government. It’s the mechanism through which
government policies and plans are implemented as such, the service should have integrity,
be transparent, carryout its duties professionally and must be highly accountable to the
Successive governments in Nigeria have introduced various reform measures with the main
aim of improving the efficiency and effectiveness of the civil service. Unfortunately, the
Nigeria civil service has remained weak, inefficient and incapable of reforming itself and
the rest of the economy. A plausible explanation for all this relates to the endemic nature
corruption, inappropriate incentive structures and lack of political will to implement good
reform measures. There are yet no operational guidelines for assessing the efficiency of the
civil service. Hiring and firing of civil servants are often based on personal acquaintances
Government and the civil/public service commission should ensure that recruitment is done
in a way that the best are recruited. Currently, recruitment are done based on “who you
know” and this has brought about employment of different categories of people either
qualified or not. This has resulted in a drop in the efficiency and credibility of the civil
service.
5.3 Recommendation
Based on the findings of this study, the following recommendations will go a long way at
resolving some if not all the problems of ethics and accountability in the civil service;
Restructuring and modernization of the federal civil service commission, the key
training needs by the office of the head of the civil service of the federation.
The political class should stop interfering in the recruitment procedure of the civil
service.
More stringent penalties should be meted out to civil/public office a holder who is
The anti-graft agencies of government should be given a free hand to operate and
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