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  • Executive Client Services

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    Akab Chauhan
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    This role oversees day-to-day client work and relations for a Managed Services department located in Gurgaon, India. The candidate will liaise with internal teams, vendors, and customers, requiring excellent communication, organization, and interpersonal skills. Key responsibilities include managing work volume, being customer-centric, problem-solving, preparing compliance reports, and acting as a point of contact for training queries. The ideal candidate has skills in stakeholder management, multi-tasking, and Microsoft Office. A graduate degree is required along with 2-3 years of relevant experience.

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    This role oversees day-to-day client work and relations for a Managed Services department located in Gurgaon, India. The candidate will liaise with internal teams, vendors, and customers, requiring excellent communication, organization, and interpersonal skills. Key responsibilities include managing work volume, being customer-centric, problem-solving, preparing compliance reports, and acting as a point of contact for training queries. The ideal candidate has skills in stakeholder management, multi-tasking, and Microsoft Office. A graduate degree is required along with 2-3 years of relevant experience.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    8 views2 pages

    Executive Client Services

    Uploaded by

    Akab Chauhan
    This role oversees day-to-day client work and relations for a Managed Services department located in Gurgaon, India. The candidate will liaise with internal teams, vendors, and customers, requiring excellent communication, organization, and interpersonal skills. Key responsibilities include managing work volume, being customer-centric, problem-solving, preparing compliance reports, and acting as a point of contact for training queries. The ideal candidate has skills in stakeholder management, multi-tasking, and Microsoft Office. A graduate degree is required along with 2-3 years of relevant experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    Role: Executive Client Services

    Department & Location: Managed Services, Gurgaon sector 34

    Job Overview

    We are seeking a resourceful candidate to oversee the day-to-day work and relations with our
    clients. The candidate will also need to work closely with different role players, e.g. teams within the
    organization, vendors, and customers.

    Must have good organizational, communication and interpersonal skills along with work accuracy
    and professionalism.

    Key Role/Competencies:

    Excellent Communication in professional English, should be able to deal with senior stakeholders
    (e.g. VP Country chairs)

    Should be customer centric and customer service oriented.

    Must have structured approach to manage overall work volume and, diligence in follow through the
    tasks to closure.

    Need to have Mind-set to work with problem and the ability to provide the solutions.

    Prepares compliance Learner data by compiling and analysing internal and external information.

    Act as the Go to person within the Business for anyone with queries regarding the Training
    requirements

    Supports other departments by collecting and coordinating learner tracker compliance data.

    Effective reporting and documentation skills

    Escalate risks, issues, or complaints to relevant departments when necessary.

    Having a full understanding of the internal as well external organization

    Provide assistance to learner, Learning Advisors or other stakeholders on email, chat or


    telephonically.

    Prepares learner compliance data by compiling and analysing internal and external information.

    Provide regular updates on learner compliance status to the Ethics & Compliance Team and
    appropriate cross functional stakeholder groups.

    Specific skills

    Interpersonal, Organizational, Communication, Stakeholder Management, Proactive Approach,


    Multi-tasking, Problem Solving and Time management, Customer Centric oriented.

    Microsoft Excel, Microsoft Word, PPT


    Points to be noted:

    Qualifications

    Graduate (in any discipline)

    MBA Preferred

    Location – Gurgaon sector 34


    5 days working
    Night Shift (Rotational) will provide cab (candidate should be in Gurgaon or in hiring zone) for pick
    and drop
    CTC- 4.5 + Night allowance
    2-year service agreement

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