Flex Your Work : Boost Employee Experience

and Unleash the Potential

Widi E. Pratiwi & Ita P. Said
ExxonMobil Cepu Limited
What is Employee Experience ?

"Employee experience (EX) is basically, comes from you the

employee. What you see, what you feel, how you experience your
work life.” (Pat Wardors, 2018)

“Employee Experience is the long term redesign of the

organization that puts people at the center." (Jacob Morgan,
2017)

“EX is an employee-centric way of thinking about the

organization where decisions made internally consider ‘how will
our people perceive this?’ ‘What impression are we giving our
people if we act this way?’ It takes into consideration how
employees see, hear, believe and feel about all aspects of their
employment.” (Carolyn Nevitte, 2018)
Flexible Work Arrangement (FWA)
• Everybody needs flexibility
• Work is not always tied to a specific time or place
• FWA as a solution to balance work and personal life
• Give sense of autonomy over workplace/schedule
• Supported by the rapid changes in technology

“I want to spend “I have a 2 hours “I am training for a “I want to come to

more time, making meeting with a race and I do it for my Dad’s therapy
memories with my client at a location charity.” appointment.”
baby girl.” that is close to my
home.”
 Flexi-time
Concept
• Flexibility to choose when to start and finish 8 working hours daily
• Present during certain “core hours”

Benefits
• Less time wasted (e.g. traffic, “settling in” time)
• Balance work-personal life
• Increase motivation and productivity
• Support business continuity

Challenges
• Time-keeping system
• Attendance pattern and communication strategy
• Certain job may not fit (e.g. customer service, receptionist)
 Flexi-place
Concept
• Work from home/remote on temporary basis (telecommuting)
• Suitable for high-mobility job e.g. sales marketing

Benefits
• Increase productivity – higher energy level due to reduction in
commuting time
• Reduce absenteeism
• Option for employee with disability

Challenges
• Technology savvy due to lack of technical support
• Communication strategy: work goal, KPI, safety concern, managing
confidential business information
 Part Time Arrangement
Concept
• Allow employee to work <40 hours/week
• Addresses temporary personal or family related issues
• Allow transition phase to retirement
• Entitled salary and benefit in pro-rata basis

Benefits
• Attract and recruit wider talent pool
• Retain valued talent who unable to work in full time
• Reduce absenteeism

Challenges
• Additional scheduling demand for supervisor
• Terms and condition should be formulated and available in the HR Policy
Part Time Arrangement

(1 min video testimony – Shanti)

• Situation
• Arrangement
• Benefit-challenge
• Lesson learned
 Home Based Office (HBO)
Concept
• Work from home on fixed arrangement
• Driven by business needs and nature of the work
• Physical space, technology, ergonomics, and safety considerations
• Company may provide allowance for setting up home office

Benefits
• Less time spent commuting and optimize manpower deployment
• Support business continuity
• Savings in office rental and overhead costs

Challenges
• Fewer opportunities to interact socially with colleagues and supervisor
• Cautious area: as child-care or elder-care, other family members
• Establish effective communication and employee development strategy
Home Based Office

(1 min video testimony – Lulu Ardianti)

• Situation
• Arrangement
• Benefit-challenge
• Lesson learned
Designing FWA
• 1 min video testimony – Edward Susanto

• Situation
• Arrangement
• Pro-cons
• Lesson learned
Bridging the Gap
Can flexibility be used consistently?
• No one-size-fits all
• Set clear expectations
• Consistency does not always mean the
answer is same, but the approach to
flexibility itself

Employee Team

Can work get done efficiently away from

the office?
• Stay connected by leveraging technology
• Focus on achieving the work goals, not
when/where it is get done
• Flexibility is not about working less, but
working differently
Bridging the Gap
What if my boss does not support
workplace flexibility?
• Explore flexibility options
• Demonstrate that work goals are being
accomplished, take accountability
• Trust is the key

Employee Team

What happens if flexibility is not working?

• Check-in and monitor progress regularly
• Explore possible solutions
• Try another options for trial period
• Sometimes flexibility is limited