N E H S Senior High School

Llanera Street, Quezon District, Cabanatuan City

WashUp Laundry: A Feasibility Study on Establishing a Card-Operated Laundry

Shop in Cabanatuan City, Nueva Ecija

______________________________

A Feasibility Study presented to

the Faculty of Nueva Ecija High School
Senior High School

______________________________

In Partial Fulfillment
of the Requirements on the Subject
Inquiries, Investigations and Immersion (III)

______________________________

Clamonte, Marnie Shynne R.

Dela Cruz, Rhea Mher E.
Mangahas, Angelica T.
Pascual, Joychelle G.
Valdez, Francine A.
Bauto, Janrea G.

March 2023
 CHAPTER I

THE BACKGROUND OF THE PROJECT

INTRODUCTION

Washing laundry is one of the most widespread housework in the world. Today,
washing machines do this work in many private households, using water, electricity,
chemical substances, and process time. Although energy efficiency is in the focus of
many regulations which have already achieved significant improvements, the question
remains, how relevant these processes are in terms of the absolute impact on resources
and whether there are possibilities to improve even further by looking abroad.
Considering the continuous development of new energy-efficient technologies in LMs
(laundry machines), the quantity of energy and water consumed can be reduced.

Doing laundry can be a time-consuming task, and due to hectic schedules, people
frequently overlook the simple task of cleaning. A laundry service business's goal is
straightforward: to provide people with a place to wash and clean their laundry (Bhatt,
2019). According to Medium (2016), as technology advances, a diverse range of laundry
products has become available to all such business domains. These products have been
created with the specific yet distinct needs of people in mind. Because of their superior
performance, these products can make the laundry process more efficient and stress-free.

Numerous upgraded technologies were invented as a result of modernization. The

majority of these technologies are absolutely practical and accessible in daily life. As a
result, a business ought to keep up with the modern technology that people are likely to
be drawn to, such as card-operated laundry machines. In the use of card - operated LMs
(laundry machine) in a laundromat (CL) (Amasawa et al. and Wasserbaur et al.) assessed
the reduction in greenhouse gas (GHG) emissions based on a model that was developed.
These studies suggest the conceptual possibility of an increase in energy and water
efficiency through LM-sharing, such as decreasing LM production and increasing the
laundry’s load-size. The most obvious advantage of coin-operated machines is that they

3
are good at keeping people's attention. Once a card is tapped, the user will diligently read
all of the instructions and fully concentrate on the machine until it completes.

WashUp Laundry is a self-service laundry shop with a card-operated machine that is

located in Cabanatuan, Nueva Ecija. This business aims to serve the residents of
Cabanatuan City, especially those people (such as households, employees, business
owners, and students) that usually live in apartments, dorms, or even households that
usually do not have cleaning equipment. Furthermore, the laundry shop is ready to serve
everyone as they wish because it offers special services at an affordable price, like card-
operated automatic laundries, card-operated dry cleaners, wash and fold service, free
parking spaces for customers, and free internet access.

This self-service and card-operated laundry machine enables people to do their

laundry without consuming most of their time and at an affordable price as it can be.
Customers can choose whether they do the laundry themselves or with the assistance of
the staff. Both have advantages and disadvantages in some circumstances. In self-service,
the customers can monitor or control the amount of powder and fabric conditioner they
want to put on their clothes. On the other hand, the advantage of having assistance is that
they can leave their clothes when they do not have enough time to wait and let the
laundry shop wash their dirty clothes.

As of the moment, the business "WashUp Laundry" will be the first card-operated
laundry shop to open in the city of Cabanatuan. It will be a significant advantage for the
shop because it has a distinctive feature that will captivate and gain customers.

4
SWOT ANALYSIS

Table 1. SWOT Analysis

CONCEPTUAL FRAMEWORK
This conceptual demonstrates how the products and services, capital, demand and
customers aid in evaluating the feasibility of establishing a card-operated laundry shop
through survey questionnaires created and distributed by the researchers to produce the
output “Feasibility Study on Establishing a Card-Operated Laundry Shop in Cabanatuan
City, Nueva Ecija”.

5
FRAMEWORK OF THE STUDY

INPUT

OUTPUT
PROCESS
Assess the viability of
establishing a card-
operated laundry shop 1. Through survey "A Feasibility Study
in terms of; questionnaires on Establishing a
1. Products & Services 2. Interviews Card-Operated
Laundry Shop in
2. Capital 3. Analysis of Data Cabanatuan City,
3. Demand Nueva Ecija"
4.Competitive
Advantages

Table 2. Framework

STATEMENT OF THE PROBLEM

This feasibility study is intended to evaluate the feasibility of establishing card-

operated laundry shop in Cabanatuan City, Nueva Ecija.

Specifically, it aims to evaluate and analyze the following areas:

1. How much capital is needed, and how profitable will the business be?
2. What products will the store division sell, and what services will the laundry shop
provide?
3. How many times would a customer likely acquire laundry services?
4. What is the customers level of satisfaction with using laundry shop in terms of
cost?
5. What are the competitive advantages offered by your business?
6. How will you differentiate a card-operated laundry shop from a standard laundry
shop in terms of:
6.1) Machineries; and
6.2) Services

6
SCOPE AND DELIMITATION OF THE STUDY
This feasibility study focuses on establishing a card-operated laundry shop
business in Tandang Sora Street, Mabini Extension, Cabanatuan City, where the target
markets are the residents of Cabanatuan City, such as the students at Wesleyan
University, the students at Science High School, the employees and patients of Wesleyan
and PJG Hospitals, near households, dormitories, apartments, and even visitors. In this
laundry shop, it provides services such as helping customers with their clothes.

SIGNIFICANCE OF THE STUDY

This study may be beneficial to the following:

Customers. The researchers believed that it would benefit the customers because they
would gain knowledge on how to save time while doing their laundry by engaging the
business, which is the coin-operated laundry shop.
Future Researchers. This study may provide information that is related to their future
research as a reference.

Students. They may get information, knowledge, and skills about the possible
occurrences that they may face when running a business.
Parents. This study may help parents guide their children, who usually consume too
much clothing.
Teachers. They may collect information and gain a deeper understanding from this study
that they can teach the students, which might enhance their abilities.

DEFINITION OF TERMS
➢ Card Operated laundry - A self-service laundry where the machines are
operated by cards.
➢ Laundromat - An establishment with coin-operated washing machines and
dryers for public use.
➢ Self-Service - Denoting a store, restaurant, or service station where customers
select goods for themselves or service their car for themselves and pay a cashier.

7
 ➢ Laundry Shop - A commercial establishment providing self-service laundering
facilities.
➢ Clothes - Items worn to cover the body.
➢ Time consuming - Taking a lot of or too much time.
➢ Demand - An insistent and peremptory request, made as if by right.
➢ Wash and fold service – A customer’s garments will be washed, dried, and
folded before they're given back to them.
➢ Efficient - Achieving maximum productivity with minimum wasted effort or
expense.
➢ Modernization - The process of adapting something to modern needs or habits.
➢ Laundry - Clothes and linens that need to be washed or that have been newly
washed.
➢ Target market - A specific group of people with shared characteristics that a
business markets its products or services to.

REVIEW OF RELATED LITERATURE

Laundry Industry

There are some 35,000 card-operated laundries in the U.S., and they generate $5
billion in annual gross revenue. They serve an estimated 100 million Americans, the
majority of whom live in rental housing. This figure includes laundries and card-
operated machines in apartment buildings (MSG Firm in 2011). Today, growth in the
laundromat industry is being driven by cities, where density and multi-family
construction are expanding the market for clean clothes. One more thing worth noting
about card laundries is that they are passive income generators. The demand for laundry
is steady month to month, meaning that revenue is steady, and accounting is easy.

The demographics of population density drive industry growth. Population

composition and income. The greater the population density, the greater the demand for
high-quality card laundry facilities. Renters, the primary users of card laundries, are the
fastest-growing demographic in the country, according to national and regional

8
demographics. According to the 2010 U.S. According to the Census Bureau, 34.5 percent
of the nation's 116 million households were occupied by renters. Over the last 70 years,
the number of card laundry stores built has steadily increased as the population has grown
and shifted to more concentrated areas, resulting in a mature, stabilized industry.

Starting a Laundry Business

Washing mountains of clothes is one of the most time-consuming chores at home,

which is why most people seek out laundry services to do the job for them. And because
having clean clothes is one of a person's basic needs, it's no surprise that a lot of laundry
shops are springing up, especially when you consider how simple it is to open one.

There are two important factors to consider when starting your own laundry
business. First, you must locate a suitable location for your setup. If you're fortunate
enough to live near an apartment complex or condominium, you won't have a problem.
The tenants will almost always lack space for their own washing machine, necessitating
the use of a laundry service. Another advantage of starting a laundry business is that you
won't need a large space to get started because the most important piece of equipment
you'll need is a laundry machine.

Service and Service Quality

The word "service" derives from the Old French servise or the Latin servitium,
which both imply "slavery" and/or "slave," respectively. Business services are tasks
performed for businesses' benefit without producing tangible goods. For marketing,
production, safety, cost, and convenience reasons, businesses rely on these service
providers—especially larger businesses that must keep up with work demands (Krosel et.
al, 2023). According to RemoteHQ, customer service is essential since it helps to
maintain customer loyalty while also making workers' duties easier. This, in turn,
supports business growth. Organizations may recover customer acquisition costs, retain
talent, and foster brand loyalty by offering excellent customer service.

Service quality is a gauge of how well a business meets the requirements and
expectations of its customers. Each business can expand if it can figure out how to raise

9
the service quality of its services (Khadka & David, 2023). The reason why service
quality is important, according to Sherman (2019), is that it increases sales. Customers
who receive excellent service are more likely to spend more than they had intended.
Therefore, delighted clients are more inclined to purchase from you again. In addition,
positive word-of-mouth and person-to-person referrals are generated by excellent
customer service.

Energy and Water Efficiency

Washing laundry is one of the most widespread household chores in the world.
Today, washing machines do this work in many private households, using water,
electricity, chemical substances, and processing time. Although energy efficiency is the
focus of many regulations, which have already achieved significant improvements, the
question remains as to how relevant these processes are in terms of their absolute impact
on resources and whether there are possibilities to improve even further by looking
abroad. Considering the continuous development of new energy-efficient technologies in
LMs (laundry machines), the quantity of energy and water consumed can be reduced.

In the use of card-operated laundry machines (LMs) in a laundromat (CL),

Amasawa et al. and Wasserbaur et al. assessed the reduction in greenhouse gas (GHG)
emissions based on a model that was developed. These studies suggest the conceptual
possibility of an increase in energy and water efficiency through LM-sharing, such as by
decreasing LM production and increasing the laundry’s load size.

Growth Potential of a Laundry Business

According to StarbizHub (2014), laundry care generated positive current value

growth in 2015, although at a slower rate than in 2014. The laundry business's growth
potential remains limited as an increasing number of consumers begin to shift to more
efficient methods. The rising sophistication of Philippine consumers and rising education
levels among the country's population remained key contributors to the increased
willingness to try out new ways or products in laundry service. Rising environmental
concerns have disturbed Filipinos' interest in the various types of laundry care products,
with some opting for concentrated detergents as a more environmentally friendly option.
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 Self-service, wash-and-fold, and dry-cleaning businesses are typically family-
owned and operated, though some larger chains exist. There are approximately 33,000
businesses in the segment, with approximately $11 billion in revenue in 2015.

Benefits of Self-Service Laundry

According to laundryhub, it's time to accept that no one enjoys doing the laundry.
If a full-time worker or student is under the stress of an assignment, they may not be able
to attend or muster the energy to deal with the pile of filthy clothing in the house's corner.
But the truth is that no matter how much individuals try to avoid it, they eventually have
to face it. The installation of self-service laundry is what this place does best. In actuality,
it is a blessing for everyone who has some free time to take care of their filthy garments.
Over time, the laundromat industry has sufficiently expanded, and people are now
benefiting from it. Today, everyone can conveniently take care of their weekly laundry
tasks by visiting a laundromat. Indeed, washing machines help to cut down on the overall
amount of time needed to do laundry. Nonetheless, the process still takes a lot of time and
wears the person out. Compared to doing laundry at home, self-service laundry has a lot
of advantages.

Different Types of Laundry Shop Set Up and its Benefits

Laundry services, as used in business, refer to organizations that provide

customers with various laundry-related services. Those who prefer to have their laundry
done for them, businesses that require laundry services to clean things like uniforms,
gowns, and other fabrics, as well as folks who detest doing laundry at home, are all
served by a laundry service firm. There are various types of laundry services, including
pick-up laundry services, commercial laundry services, dry cleaning services, fluff and
fold laundry services, and laundromat self-service. Some laundry services operate
laundromats where many laundry machines are placed for customers to use on a pay-as-
you-go basis.

There are several reasons why some business owners choose to start laundromats.
The laundry service provider's expertise in washing various types of material with
various tools and supplies is the most crucial factor to take into account. Laundry services

11
are crucial for another reason. They offer a "convenience" service. Managing a lot of
loads and washing a variety of fabrics can be difficult. Large amounts of loads may be
handled by laundry service providers, and they can complete their task quickly. They
may take advantage of economies of scale to a greater extent the more volume they can
handle.

Card Laundry

According to industry research, a card laundry business, also known as a

laundromat, is a business that primarily serves as a location where people can pay to do
laundry by using clothes washing machines and dryers. These machines are frequently
card operated, which is how such establishments got their names. This type of business
may be run solely as a laundry facility, allowing people to do their own laundry, or it may
be part of a larger operation that also provides dry-cleaning services. A card laundry
typically makes money primarily from payments made to use the laundry machines,
though secondary profits from vending machines are also possible.

This type of business typically allows customers to do their own laundry without
the assistance of an employee. In fact, some of these facilities do not even have
employees on site, instead relying on regular visits from employees to monitor machine
functionality and remove coins from the machines. These facilities, however, may be less
desirable for some customers because there may be more incidents of clothing theft at
such locations. Customers may be able to use a coin changer at an unmonitored coin
laundry to convert paper money into coins for use in the machines.

Profitability of Laundromats
Like the profitability of any business, the card-operated laundry business is
determined by a variety of factors. The most important thing we know about this is that
we still need our clothes cleaned, regardless of the state of the economy. According to
Speed Queen, laundromats have a 95% success rate and a return on investment of 20%–
35%. Another advantage to remember is that you are not limited to one self-service
laundry business. Card-operated laundry is a scalable business, and you could eventually
own a chain or franchise.

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 CHAPTER II

METHODOLOGY

This chapter describes and discusses how the researchers will gather the necessary
data and information that will be used in the entire study. This will go over the
procedures that the study will apply. Included are the research design, which will outline
the type of study to be conducted, and the research locality, which has identified the
location of the business base. The study's respondents will serve as one source of
information, the sample and sampling methods will be used to identify which respondents
are needed, and finally, the statistical analysis will be used as a calculation to assess the
data needs.

RESEARCH DESIGN

This study utilized a quantitative research structure using the descriptive research
design and applied it using survey questionnaires and key informant interviews.
According to Voxco Blog (2021), descriptive research design attains to gain information
regarding a phenomenon, situation, or population. More particular, it assists in providing
answers to the research problem's what, when, where, and how inquiries as opposed to its
why. The survey was conducted by providing a structured questionnaire to a number of
identified respondents from Cabanatuan City. The participants who were asked to
evaluate the laundry shop during the survey were randomly selected from the identified
respondents. The survey was aided by an interview guide. Moreover, interviews were
conducted with existing laundry business operators, which will serve as a reference on
how we, the researchers, will improve the laundry shop business for the target customers.

RESEARCH LOCALE

The research floated survey questionnaires around Cabanatuan City, Nueva Ecija.
The number of respondents being selected are from Cabanatuan City, Nueva Ecija.
Respondents could be employees, students, residents, tenants, or boarders.

13
 Figure1. Location Map of the Study

RESPONDENTS OF THE STUDY

This study's respondents will be chosen at random to avoid bias and produce an
exact and accurate result. Respondents will be any target customers in the Cabanatuan
City, Nueva Ecija area who are interested in using coin-operated laundry services. They
are considered respondents because they are the business's target market; thus, their
judgment must be assessed and considered to determine the marketability of the proposed
business.

Respondents No. of Respondents

Students

Workers

Total: 50

Table 3. Table of the Study

14
SAMPLE AND SAMPLING TECHNIQUE

Due to the research location in Tandang Sora Street, Mabini Extension in

Cabanatuan City, a large sample size is expected. As a result, the researcher will utilize
stratified random sampling to determine the target sample size from a probable
population of Wesleyan University and Science High School students, Wesleyan and PJG
hospital staff and patients, persons residing near the target location, and even visitors.

INSTRUMENT OF THE STUDY

A letter of request to conduct the study was prepared. The researchers conduct the
research in Cabanatuan City, Nueva Ecija, through a survey because of the advantages of
the survey method. The researchers explain to the selected respondents the importance of
their response to the study. The researchers clarify some terms to the respondents so that
they can answer the questionnaire with full knowledge of their responsibility as the
subject of the study. After the respondents answered the questionnaire, the researchers
collected and tallied the data for interpretation.

STATISTICAL TREATMENT

The questionnaire responses from the target markets will be statistically analyzed
in accordance with the study's data requirements. Consumers should statistically assess
using the study's data instruments to collect additional information that may help the
business gain insights, strategies, and improvements. The following descriptive statistics
will be applied:

1. Frequency and Percentage Distribution

A data presentation that shows the proportion of observations for each

data point or collection of data points is known as a percentage frequency
distribution. It is a widely used technique for expressing other data, such as the
relative frequency of survey responses.

15
2. Weighted Mean

The weighted mean is a form of mean that is computed by averaging all

the products after multiplying the weight (or probability) connected to a specific
event or result by its connected quantitative outcome (Taylor, 2023).

16
 CHAPTER 3

PRESENTATION, ANALYSIS AND INTERPRETATION OF FINDINGS

MODULE 1: MARKET STUDY

The purpose of this Module 1 of Chapter 3 is to present the various market

aspects of the business. It includes target markets, demand and supply analyses,
marketing programs and systems, projected sales, and the presentation and analysis of
data gathered. These are representations of the procedures that the business will follow. It
is to be believed that everything has perfect timing—never early, never late, as well as
the perfect time to create business plans.

TARGET MARKET DESCRIPTION

The WashUp Laundry claims that individuals between the ages of 16 and 25, who
are employees or students, are the primary target market for self-service laundry. Either a
female or male who lives in apartments or dorms without access to a private washing
machine might serve as a target customer.

GEOGRAPHICAL LOCATION COMPOSITION

This business may have adult student or employee that both gender and has
medium family size which has 5 to 10 members as target market. Significantly high
unemployment numbers: a high inflation rate (forecast to reach 5.1 percent in 2023);
rising policy rates; import and export bottlenecks; and the declining strength of the
Philippine peso against the American dollar.

POPULATION SIZE

DEMAND AND SUPPLY ANALYSIS

Demand Analysis

17
 Supply Analysis

Demand and Supply Gap Analysis

MARKETING PROGRAM AND SYSTEM

Terms and Conditions of Sales

Please Read This Agreement: This is a Customer Service Agreement

between WashUp Laundry and you (“Customer”), an individual or company, for
pickup wash and fold laundry and dry-cleaning services. WashUp Laundry
reserves the right to deny service to any customer at our discretion. The following
terms and conditions of service apply to your service agreement:

• WashUp Laundry hours 08:00 am to 04:00 pm.

• Before giving out the garments please check if there are any personal belongings
in the pockets left, we are not responsible, and no claims will be entertained.
• In case of any discrepancy or undeclared defects, i.e., damage or discoloration of
the garments the laundry will carry out the order only after further clarification.
• WashUp Laundry reserves the right to terminate or discontinue provision of the
Services at any time and refund any pre-paid Charges to Customers where
Services have not yet been performed. We will endeavor to provide reasonable
notice to Customers via email, or telephone.
• Pre-existing damage or weakness. WashUp Laundry shall not be liable for any
damage resulting from any pre-existing damage or weakness in the item, or any
item which is WashUp Laundry agrees to clean at the risk of the customer due to
the nature of the item.
• Damage caused by items which the Customer has left with or in the items or the
WashUp Laundry Bag, including but not limited to pens, tissues and coins.
• WashUp Laundry may from time to time wish to take photographs or footage of a
customer using the Services to promote the Services. WashUp Laundry shall,
where practicable, inform the Customer that this is taking place. The Customer

18
 consents to being photographed and filmed by WashUp Laundry in connection
with the services and agrees that WashUp Laundry may use such photography and
films, including any performance, voice, or other aspects of Customer’s persona,
by WasUp Laundry for any function or reason.
• All sales are final, and all payments are non-refundable.

PRICING STRATEGIES

These pricing strategies are the options that are possibly effective for the business:

Cost Plus Pricing. Cost-plus pricing includes adding a markup to the cost
of goods and services to arrive at a selling price. With this strategy, they will sum
the direct material cost, direct labor cost, and overhead costs for a product and
multiply them by a markup percentage to determine the price of the product.

Value-based Pricing. Value-based pricing is a pricing approach that bases

prices primarily on the perceived value of a product or service by the consumer.
Customer-focused value-based pricing implies that businesses base their pricing
on how much a consumer believes a product is worth.

Price Skimming. Price skimming, also known as skim pricing, is a

pricing technique in which a company charges a high initial price and then
progressively reduces the price in order to attract more price-sensitive clients.

19
CHANNELS OF DISTRIBUTION

Figure 2. Channel of Distribution

Direct distribution works in a direct-to-consumer approach. Using this type of

distribution rarely includes the use of wholesalers or other distributors, as companies
typically process and sell the products themselves. This type of distribution may also help
companies increase revenue and save on out-of-pocket expenses for marketing services
because they can promote an item through their own website and in-store flyers.

BRANDING AND PACKAGING

Business Name: WashUp Laundry

Tagline: Experience the New Level of Cleaning

Logo:

Figure 3. Business Logo

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WashUp Laundry Card

Figure 4. Sample Card

PROMOTIONS AND ADVERTISING PLAN

1. Grand Opening or Ribbon Cutting

This is one of the most effective ways in attracting customers and making
them aware that we’re “Open”. They are most often used for the following: As a
powerful tool for publicity and the media. To commemorate a “new beginning”
for the business in question.
2. Light Signage

This is a typical strategy for attracting customers to your store. It must be

clearly readable and noticeable from the street so that clients may quickly
recognize and locate your business. All through the night, lighting is vital. A
typical sized sign will cost roughly Php1350.00, including the electrical work and
light bulb, according to business.ph.

3. Flyers
Flyers are one-sheet advertisements that are distributed by businesses to
market their products and services. A flyer is very helpful in attracting the
audience's attention. It enhances trade, promotes business, and expresses all
information about goods and services.

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 Figure 4. Sample Flyer

4. Loyalty Card

Loyalty cards are a marketing strategy that rewards customers for their
repeat visits and purchases. They are a useful marketing tool that can help you
retain your customers and build your brand.

Figure 5. Loyalty Card Sample

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MARKETING PERSONNEL/SALES FORCE AND THEIR SALARIES,
BENEFITS, AND INCENTIVES

The salary of marketing personnel and the sales force will be a straight salary
plan. This means their salary will be secured, stable, and consistent despite the business’
sales. This plan enables the salesforce to get predetermined salaries at regular times, such
as every week, month, or two weeks.

The benefits include double pay if they insist on working during holidays; another
benefit is that they can have free 7 days of leave, all through which they can still earn
money; and additional fees for overtime.

ALL COST DIRECTLY RELATED AND INCIDENTAL TO MARKETING

This table represents the cost directly related and incidental to marketing.

MARKETING CORRESPONDING DATE TO BE

ACTIVITIES AMOUNT CONDUCT
Customer’s Loyalty Card P5/kilogram/customer Depends upon the
customer’s 5th time going
to the laundry shop.
P200/customer Depends upon the
customer’s 10th time going
to the laundry shop.
Brochures P300 June 2023
Internet Advertising P200 June 2023
Table 4. Marketing Activities Cost and Date to Conduct

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PROJECTED SALES

Assuming the laundry business has 8 washing machines with dryers, and the
average revenue per machine per day is ₱100, the projected daily sales would be:
8 machines x ₱100 revenue per machine = ₱800/day
Projected monthly sales: ₱800/day x 30 days = ₱24,000/month
= ₱288,000 per annum

PRESENTATIONS AND ANALYSIS OF DATA GATHERED

This section presents the data gathered from the students and employees of
Cabanatuan City who served as respondents to this research. It also provides data analysis
and presentation that have been organized in accordance with the study questions listed in
the third chapter of this paper.

1. Profile of the Respondents

1.1 Target Market

Frequency Percentage

Students 35 70%

Employee 15 30%

TOTAL: 50 100%

Table 5. Respondents

1.2 Age

Frequency Percentage

15-19 16 32%

20-24 22 44%

25-29 5 10%

30-34 3 6%

35 and above 4 8%

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 TOTAL: 50 100%

Table 6. Age of the Respondents

1.3 Monthly Allowance/Income

Frequency Percentage

₱999 below 2 4%

₱1,000 – ₱4,999 20 40%

₱5,000 – ₱9,999 7 14%

₱10,000 – ₱14,999 13 26%

₱15,000 – ₱19,999 3 6%

₱20,000 – ₱24,999 2 4%

₱25,000 – ₱29,999 2 4%

₱30,000 and above 1 2%

TOTAL: 50 100%

Table 7. Daily Allowance of the Respondents

2. Motivation

2.1 Preferred way of doing laundry

Frequency Percentage

By hand 19 38%

By washer 15 30%

Go to a laundry shop 16 32%

TOTAL: 50 100%

Table 8. The preferred way of doing laundry of the respondents

2.2 Preferred Service

Frequency Percentage

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 Self-service 30 60%

Drop-off 20 40%

TOTAL: 50 100%

Table 9. The preferred service of the respondents

2.3 Laundry service do you usually need

Frequency Percentage

Wash only 21 42%

Dry only 14 28%

Wash and Dry 15 30%

TOTAL: 50 100%

Table 10. Laundry service that respondents usually need

2.4 Reason why you do the laundry in shops

Frequency

I do not have my own 18

washing machine

For heavy duty washing 15

Maximizing the capacity 15

Value 5

I have a washer but do not 3

have dryer

Others 4

Table 11. Reasons why respondents do their laundry in laundry shops

2.5 Factors do you consider in choosing which laundry shops to go to

Frequency

Affordability 22

26
 Quality of Cleanliness 26

Availability of services 10
offered

Reputation of the shop 1

Others 1

Table 12. Factors that respondents consider in choosing which laundry to go to

3. Frequency

3.1 How often do you need laundry services?

Frequency Percentage

Every week 44 88%

Every month 6 12%

TOTAL: 50 100%

Table 13. How the respondents often need the laundry service?

4. Price Range

4.1 How much are you willing to pay for laundry per kilo?

Frequency Percentage

₱30 and below 13 26%

₱35 - ₱50 25 50%

₱51 - 100 4 8%

₱101 and above 8 16%

TOTAL: 50 100%

Table 14. How much are the respondents willing to pay per kilo?

27
 MODULE 2: TECHNICAL STUDY

SERVICE(S)

The WashUp Laundry is a card-operated laundry shop in which the business

provides drop-off or self-service laundry with special services such as wash and fold, dry
cleaners, and ironing.

Key Steps in acquiring the service:

1. Locate the WashUp Laundry at 159 Tandang Sora, Mabini Extension,

Cabanatuan City, Nueva Ecija.

Figure 6. Location

2. The reception desk will greet guests and provide them with the service they
need, whether drop-off or self-service.

Figure 7. Availability of Service

28
3. After the customer selects their preferred service, laundry may begin as soon as
possible.

Figure 8. The beginning of Laundry

4. There is a designated waiting area for those who decide to do self-service.

Figure 9. Waiting Area

5. Any special service can be acquired after doing the laundry.

Figure 10. Special Service

29
SUPPLIES

The raw materials and supplies are listed below, along with their annual
quantities, unit cost, and annual values.

SUPPLY ANNUAL UNIT COST ANNUAL

QUANTITIES VALUES
Regular Detergent:

Detergent Powder (84) 2KG = 168KG ₱189.00 | pc ₱15,876.00

Fabric Conditioner (670) 1L = 670L ₱160.00 | pc ₱107,200.00
Premium Detergent:
Detergent Powder (42) 1.320KG = ₱245.00 | pc ₱10,290.00
54.6KG
Fabric Conditioner (335) 980ML = 301.5L ₱193.75 | pc ₱64,906.75
Stain Remover:
Bleach (67) 1L = 67L ₱38.50 | pc ₱2,579.50
Bleach (Color Safe) (67) 900ML = 60.3L ₱65.75 | pc ₱4,405.25
Utilities:
Water (335) 500L = 167,500L ₱15,000.00 | month ₱180,000.00
Electricity - ₱20,000.00 | month ₱240,000.00
Wi-Fi - ₱3,000.00 | month ₱36,000.00
Office Supplies:
Pen 5 Boxes ₱60.00 | box ₱300.00
Bond paper 2 Rim ₱219.00 | pc ₱438.00
Vellum Board 10 Pack ₱32.00 | pc ₱320.00
TOTAL: ₱662,315.50
Table 15. Supplies

Sources of Raw Materials and Supplies

→ The Detergent, Bleach, Fabric Conditioner is available at Unilever, Green cross,

and Hanes agents.
30
 → Pen, bond paper, and vellum board, are available at any office supplies’ store.
→ Laundry packaging is available at any plastic store.

Current, Prospective, or Alternative Sources

The raw materials and supplies are listed below, along with their present sources,
potential sources, and alternative sources.

SUPPLY CURRENT PROSPECTIVE ALTERNATIVE

SOURCES SOURCES SOURCES
Regular Detergent:

Detergent Powder Retailer Hanes Brand X

Fabric Conditioner Retailer Hanes Brand X
Premium Detergent:
Detergent Powder Retailer Unilever Brand X
Fabric Conditioner Retailer Unilever Brand X
Stain Remover:
Bleach Retailer Green cross Brand X
Bleach (Color Safe) Retailer Green cross Brand X
Utilities:
Water Water District Water District Water District
Cabanatuan Cabanatuan Cabanatuan
Electricity Celcor Renewable Energy Generator
Source
Wi-Fi PLDT Converge Smart
Office Supplies:
Pen Supermarket Pandayan Bookshop National Bookstore
Bond paper Supermarket Pandayan Bookshop National Bookstore
Vellum Board Supermarket Pandayan Bookshop National Bookstore
Table 16. Current, Prospective, or Alternative Sources

31
MANUFACTURING PROCESS

Process/Production

Figure 11. Manufacturing Process

PLANT/FACILITY SIZE AND PRODUCTION SCHEDULE

Production Schedule

The working hour of the personnel in the production area will start at 8: 00
in the morning and end at 4:00 in the afternoon. The production workers will
work from Monday to Sunday for 335 days in a year. Overtime work will only be
allowed if there is a need for additional supply or shortage in the production.

Daily Capacity per shift Number of Operating Days Total Machine

80 kl 335 8

Table 17. Production Schedule

32
Computation of Output

Kilo per batch: 10 kilos per batch

Working hours: 8 hours

Hours of operation per batch: 1 hour

No. of batch per day: 8

Total no. of product per batch: 10 kilograms

No. of working days: 335

Total Annual Production: 26,800 kilograms

Annual Capacity Number of operating days

26, 800 335

Table 18. Annual Computation

Plant Size

The Plant with the area of 100 square meters will be located at Tandang
Sora Street, Mabini Extension, Cabanatuan City, Nueva Ecija.

Projected Production Volume for the next 5 years

Years of Operation Estimated Production Volume

1st year 26, 800

2nd year 29, 480

3rd year 32, 428

4th year 35, 670. 8

5th year 39, 237. 88

Table 19. Projected Production Volume for the next 5 years

33
MACHINES AND EQUIPMENT

1. COMBINATION STACK WASHER / DRYER – 60Hz MODELS

Figure 12. Washer and Dryer

➢ DURACORE DRIVE SYSTEM. Designed and tested to run 15,000

cycles. * A watertight, flexible triple-lip seal with a garter spring help keep
moisture away from the shaft, protecting our premium bearings – while
our proven, durable shaft sleeve is designed to reduce shaft wear. These
components, along with a die-cast trunnion, result in more turns over the
life of the washer, helping to boost your bottom line.
➢ INTELLIGENT CONTROLS WITH M-SERIES TECHNOLOGY.
Intelligent Controls with M-Series Technology help owners increase
profitability. These enhanced controls allow customized setup – each cycle
and option can be priced individually or programmed for time-of-day
pricing, maximizing revenue opportunity.
➢ ADVANCED SPIN TECHNOLOGY. Featuring a 6-point suspension
system, accelerometer, Progressive Spin Logic, and an optimized pump
routine, Advanced Spin Technology helps deliver accurate cycle times and
optimal performance for all load types.
➢ TURBOVENT DRYER TECHNOLOGY. A high-speed blower wheel
optimizes performance in long vents, while high airflow reduces drying
times for a wide variety of loads, increasing efficiency and turns over the
life of the machine.
➢ SOURCE: MAYTAG COMMERCIAL LAUNDRY PHILIPPINES

34
2. Chairs

Figure 13. Chair

3. Round Tables

Figure 14. Table

4. Long Tables

Figure 15. Long Tables

35
 5. Iron

Figure 16. Iron

6. Iron Board

Figure 17. Iron Board

Laundry Supplies

36
Table 20. Equipment

37
 Machines and Equipment

MACHINES AND EQUIPMENT

FIXED ASSET QUANTITY UNIT COST ESTIMATED ESTIMATED

TOTAL COST USEFUL LIFE
Combination Stack 8 ₱170,000 ₱1,360,000 10 Years
Washer / Dryer –
60hz Models
Chairs 9 ₱150.00 ₱1,350.00 5 Years
Round Tables 3 ₱200.00 ₱600.00 5 Years
Long Tables 2 ₱500.00 ₱1,000.00 5 Years
Iron 1 ₱520.00 ₱520.00 3 Years
Steamer Iron 1 ₱700.00 ₱700.00
Iron Board 1 ₱500.00 ₱500.00 2 Years
Hanging Stand 5 ₱200.00 ₱1,000.00 2 Years
Laundry Basket 5 ₱100.00 ₱500.00 2 Years
Basin 4 ₱50.00 ₱200.00 5 Years
Weighing Scale 1 ₱800.00 ₱800.00 5 Years
TOTAL: ₱1,367,420.00
Table 21. Machines and Equipment Cost

38
Floor Plan

Figure 18. Floor Plan

Floor Plan with Waste Disposal and Sanitary Layout

Figure 19. Floor Plan with Waste Disposal and Sanitary Layout

Maintenance: The researchers will use the Machine Preventive

Maintenance Strategy because it is an initiative-taking strategy for keeping
machines and equipment in good working condition. This will be done every
month.

39
PLANT LOCATION

The plant will be located at 159 Tandang Sora Ext, Cabanatuan City, Nueva Ecija,
near Emdem’s Dormitory II, Aragon Apartment and Wesleyan University General
Hospital. The proposed business's location is shown below.

Figure 20. Plant Location

BUILDING STRUCTURE

The proposed building for Golden Coin Laundry Shop has nine fixed windows in
front of the store, and inside are two toilets, a storage room, storage documents, office,
and an ER room. The store is spacious enough for customers to move about comfortably
and provides a clean atmosphere. Its proposed location was at 159 Tandang Sora St.,
Mabini Extension, Cabanatuan City, Nueva Ecija, Philippines.

COST

Land ₱1,200,000.00

Building ₱2,000,000.00

Table 22. Land and Building Cost

40
LABOR REQUIREMENTS
The WashUp Laundry are looking for a hardworking, motivated individual to
work as a Laundry Attendant and All-around worker for our business. They should assist
customers in the laundromat throughout their shift as a member of our team, making
change and selling detergent, stain removers, and dryer sheets. They will ensure that
machines are used safely and appropriately, logging any malfunctioning or inoperable
machines for future maintenance. They will weigh orders, separate unlike items, and
charge customers who purchase individual laundry service. Prior cleaning or hospitality
experience is preferred, but motivated candidates will be trained.

LAUNDRY ATTENDANT ALL- AROUND WORKER

Physical: Physical:

• Male or Female • Male or Female

• Age must be 20-28 years old • Must be 20-30 years or age
• Physical strength and ability to lift
between 20 to 30 pounds

Qualities, Skills and Interest: Qualities, Skills and Interest:

• High school diploma or any degree.
• Professional appearance and
welcoming, friendly personality
• Experience in laundry, cleaning, or
hospitality desired.
• Ability to stand and remain active
throughout a typical shift while
lifting large laundry bags.
• Skill of cleaning detergents and
laundry equipment.
• High School diploma or any degree.
a • Ability to write and read clearly and
assist any problem as needed.
• A friendly personality with excellent
communication skills.
• The ability to work well with little
supervision.
• Basic cash handling skills.

Table 23. Labor Requirements

41
 COST OF LABOR

Employees Salary Annual Salary

Receptionist ₱750 | day ₱251,250.00 | year

Assistant (2) ₱800 | day ₱536,000.00 | year

TOTAL: ₱787,250.00

Table 24. Labor Cost

UTILITIES

I. Electricity

Purchased Power-Power Distribution - receiving power from the power company and
distributing it to the outlying motor control centers or load centers, and then to the
various motors and electrical equipment.

Purchased Power-Basis of Cost - electricity purchased from the National Power

Corporation or MERALCO will be charged on two different bases: the demand
charge and the energy charge. The demand charge is calculated in kilowatts (KW),
while the energy charge is calculated in kilowatt hours (KWH) per year or month.

II. Water

Local Waterworks System - the system of reservoirs, channels, mains, pumping and
purifying equipment by which a water supply is obtained and distributed (to a city).

Utilities Monthly Expense

Electricity P20,000.00
Water P15,000.00
Total P35,000.00
Table 25. Utilities

42
WASTE DISPOSAL

Waste disposal means removing, discarding, recycling or destroying unwanted

materials called waste that is produced from agriculture, domestic usage or industrial
products.

Disposal Method

Laundry waste or water can dispose by:

→ Reusing the water: Depending on the type of detergent you use and the kind of
laundry you do, you may be able to reuse the laundry water for other purposes,
such as watering plants or cleaning outdoor surfaces.
→ Using a greywater system: A greywater system is a plumbing system that collects
and recycles wastewater from laundry, sinks, and showers for use in irrigation or
toilet flushing.
→ Through a drainage system: The most common way to dispose of laundry water is
by draining it through a plumbing system. The water goes down a drain and flows
through pipes into a municipal wastewater treatment system.

TOTAL PRODUCTION COST

This table shows the potential expenses for the WashUp Laundry in the year
2024.

TOTAL PRODUCTION COST

Expense Incurred Cost Year 2024

Cost of Materials:

Machine and Equipment ₱1,367,420.00 ₱1,367,420.00

Raw Materials and Supplies ₱662,315.50 ₱662,315.50

Indirect Labor:

43
 Receptionist ₱750 | day ₱251,250.00

Assistant (2) ₱800 | day ₱536,000.00

Manufacturing Overhead:

Washer & Dryer ₱2,000.00 | machine ₱16,000.00

Water Plumb ₱1,000.00 ₱1,000.00

Electricity Repair ₱2,000.00 ₱2,000.00

TOTAL: ₱2,835,985.50

Table 26. Total Production Cost

44
 MODULE 4: ORGANIZATION AND MANAGEMENT STUDY

This chapter tackles about the entire organizational arrangement of the business.
This aspect includes a study of the officers and key personnel, basic consideration in
forming the organization, form of ownership, organizational chart, project schedule,
capitalization, policies and regulations, and pre-operation time table. The objective of this
aspect is to determine the organizational setup's option effectiveness and the
qualifications of the individuals who will make up the organization.

ORGANIZATIONAL STRUCTURE

Type of Organization

A partnership organization is an excellent option to start and operate a

successful laundry business. They provide a shared pool of resources, expertise,
and support that can help in every aspect of the business. Partnerships also allow
for the pooling of knowledge and experience, which can lead to more effective
decision-making, problem-solving, and better management of day-to-day
operations. Additionally, they provide a built-in support system and increase the
chances of obtaining financing from lenders. By working together, partners can
create a strong and profitable business that can withstand the challenges of the
market.

Organizational Chart

PARTNERSHIP
FIRM

PARTNER 1 PARTNER 2 PARTNER 3 PARTNER 4 PARTNER 5 PARTNER 6 PARTNER 7

GENERAL
MANAGER

LAUNDRY LAUNDRY
CASHIER
ASSISTANT 1 ASSISTANT 2

45
 Proposed Number of Administrative Officers and Key Personnel

Qualifications

Administrative Qualifications
Officers/Key Personnel

General Manager → Proven experience as a general manager or other

senior executive position
→ Planning and budgeting expertise
→ Knowledge of business procedures and functions
(finance, human resources, procurement, operations,
and so on).
→ Superior analytical skills
→ Outstanding communication abilities
→ Excellent organizational and leadership abilities
→ Problem-solving ability
→ BSc/BA in Business or a related discipline;
MSc/MA preferred.
Cashier → Work experience as a retail cashier or in a sales-
related function
→ Basic computer knowledge
→ Familiarity with technological equipment such as
cash registers and point-of-sale systems
→ Excellent math skills
→ Excellent communication and time management
abilities
→ Dedicated to customer satisfaction
→ A high school diploma
Laundry Attendant → High school diploma or any degree.
→ Physical strength and ability to lift between 20 to 30
pounds
→ Professional appearance and a welcoming, friendly
personality
→ Experience in laundry, cleaning, or hospitality
desired.
→ Ability to stand and remain active throughout a
typical shift while lifting large laundry bags.
→ Skill of cleaning detergents and laundry equipment.

46
 Functions and Duties

Administrative Functions
Officers/Key Personnel

General Manager → control day-to-day operations

→ Create a growth strategy and goals.
→ Budgets must be followed and expenses must be
minimized.
→ Create policies and procedures.
→ Ensure that staff operate productively and
professionally.
→ Supervise the hiring and training of new staff.
→ Assess and enhance operational and financial
performance.
→ Control the employee evaluation process.
→ Regularly prepare reports for upper management.
→ Ensure that employees obey health and safety
regulations.
→ Provide answers to problems (for example, earnings
reduction, staff conflicts, and business loss to
competitors).
Cashier → Cash registers are used to manage customer
transactions.
→ Collect payments in cash or on credit.
→ Provide receipts, refunds, revisions, or tickets as
needed.
→ Stamps and coupons can be redeemed.
→ Resolve customer problems, provide guidance, and
provide necessary information.
→ Greet customers as they enter and exit the store.
→ Keep checkout areas clean and orderly.
→ Track balance-sheet transactions and indicate any
irregularities.
→ Handle laundry returns that have damage or stains.
Laundry Attendant → Organizing laundry
→ Maintain an up-to-date stock of laundry detergents
and sewing kits.
→ Keep track of laundry equipment maintenance and
repairs.
→ Maintain the cleanliness of the facility at all times.
→ Anticipate for and respond to consumer questions,
issues, and complaints.

47
CAPITALIZATION

The contribution from the partners is included in the project capitalization. Each
member will contribute ₱1,000,000.00.

The business will be Partnership:

→ Easy and Inexpensive.

→ Shared Financial Commitment
→ Complementary Skills
→ Partnership Incentives for Employees.
→ Two heads (or more) are better than one
→ Business is easy to establish and start-up costs are low
→ More capital is available for the business

The partnership is crucial to the growth of any business venture. Merchants and
traders from time immemorial have made use of the principle of a strategic partnership to
conduct their businesses; the trend is still very much applicable today. A partnership
manifests itself in different forms, ranging from business owners cooperating to invest in
a project to share technical knowledge and ideas between firms. Whatever any business
does, it is important to look for the right partnership agreement that benefits both parties.

ii Registration

Once the business is registered, the must obtain business licenses and permits.

Government agencies for registration

→ Local Government Units where your business is located:

a. Barangay
b. Mayor's Office
→ Securities and Exchange Commission or SEC.
→ Home Development Mutual Fund (HDMF)
→ Department of Labor and Employment (DOLE)
→ Bureau of Internal Revenue (BIR)
→ Legally Required Registration of Employee Benefits Employers are legally
required to provide certain benefits for employees. Employee benefits play an
important role in the lives of employees as well as their families. For that reason,

48
 the benefits you offer can be a deciding factor for a potential employee’s decision
to work at your business.
Employee’s registration to the following:

a. SSS
b. PhilHealth
c. Pag-ibig

Basic requirements and procedure in registering a Partnership Business

1. Register your business in the Securities and Exchange Commission (SEC)

The first thing you need to do is register your business in the SEC. They are
responsible for regulating partnerships and corporations in the Philippines. Here, you’ll
need to submit the following:

→ Name Verification Slip

→ Articles of Partnership
→ Joint Affidavit (Not required if already stated in Articles of Partnership)
Optional:

→ Endorsement of Clearance (From other government agencies)

→ FIA Form 105 (If you have a foreigner partner)
2. Get a Barangay Clearance

All businesses are required to have a Barangay Clearance according to our Local
Government Code. This clearance is obtained at the local Barangay Office where your
business is or will be located and the fee in securing one, though varies per location, is
often minimal. A Barangay Clearance serves as an assurance that your business adheres
to the standards of the local Barangay and that your business is a community-friendly
company.

3. Register your business and employees in Social Security System (SSS)

Registering your employees (whether temporary or permanent) in the SSS is

mandated by law. This ensures that you are lawfully remitting your employee’s monthly
contributions so they can reap the rewards later. You will need the following:

→ SS Forms R-1 and R-1A

→ Photocopy of Articles of Partnership
→ Business location sketch or map

49
 → Validated Miscellaneous Payment Return also known as SS Form R-6 or SS Form
R-6 with Special Bank Receipt (proof of payment for the Employer Registration
Plate)
4. Register with other government-mandated agencies

Once the business began its operations and they’ve hired a number of employees,
registration with other government-mandated agencies must follow through.

→ The new National Health Insurance Act (RA 7875/RA 9241) is requiring all
employers in the Philippines to register their employees with Philippine Health
Insurance Corporation (Philhealth) and to remit their share of contribution to the
said agency. Registering your employees ensure that they are going to be covered
by this health insurance which can help greatly in reducing hospitalization costs
and their other health care needs.
→ Pag-IBIG FUND. As stated in RA 7742, SSS members who earn at least Php4,000
per month must be registered with the Home Development Mutual Fund (HDMF)
which is the agency that administers the Pag-IBIG Fund. This agency works
towards providing its members with sufficient housing (loans) through an
effective saving scheme.
5. Obtain a Business Permit or Mayor’s Permit

This is required since your business location is under the LGU’s area of
governance. Just like in barangay, your business should conform to the LGU’s standards.
This document can only be acquired after securing a Certificate of Registration from
SEC, Barangay Clearance, and registration with the SSS since these documents would be
required to get a business permit. The fees, requirements, and processes may vary in
different local offices. Fees for new applicants may depend on their starting capital while
charges for renewals depend on the applicant’s prior year gross revenues or sales. Here
are the basic requirements in obtaining a Mayor’s Permit:

→ Business Permit Application Form

→ Barangay Clearance
→ Certificate of SEC Registration
→ Public Liability Insurance (for Restaurants, Cinemas, Malls, etc.)
→ Authorization Letter of the owner/s with ID
→ Contract of a lease (if renting a space) or land title/tax declaration (if you own the
place of business)
→ SSS Certification or Clearance
→ Community Tax Certificate or CEDULA
6. Register your business in BIR

50
 Now that you have a mayor’s permit, you can now register your business in BIR.
Registering with the Bureau of Internal Revenue will give you permission to issue
official receipts, register books of accounts, and (for partnerships and corporations) to
obtain a separate Tax Identification Number.

Business Permits and Licenses

BUSINESS PERMITS AND AMOUNT OF REGISTRATION

LICENSES
Registration with DTI 500

Registration with Barangay 150

Business Permit in Mayor's Office 1, 500

Registration in BIR 500 ANNUALLY

TOTAL: 2, 650

MANAGEMENT POLICIES, SYSTEM, AND STRATEGIES

General Management/Company Policies and Management Style

I. Hiring Process

Applicants must submit their resumes for the positions for which they are
interested in applying. Those applicants will be evaluated and sorted immediately
by management. And anyone who passes the next round will be notified through
text message on their phones. Each of them will go through a brief interview to
see if they are psychologically and physically prepared for the role they are asking
for, as well as to see if they have the skill and ability to stay with the company.
Those who successfully complete the process must submit their qualifications for
legal purpose employment.

II. Safe Working Environment

51
 A safe working environment secures employees from hazards and
complies with the law by providing safety, particularly to the business conducted.
Employees are separated based on their respective jobs, and safety precautions
should be taken. To avoid skin irritations, they must wear gloves and a mask
during the laundry process. They are permitted to wear comfortable dress clothes
that allows them to move freely. Personal hygiene is necessary to avoid disease or
illness, especially when working with chemicals that contain powerful solutions.

Employees have their own baggage area where they can store their bags or
other belongings. Their belongings will be checked by the designated staff or the
owner before and after working hours to prevent thievery or asset
misappropriation.

III. Training

Training is essential for a business's success. Laundry firm requires training for its
personnel, especially because clothing is one of the basic needs of every
individual. Employees will go through some form of laundry process training
before being employed to see whether they have the capabilities required for the
role and to ensure that they will know how to correctly do their tasks to give the
customer the satisfactions they are seeking for. They will be evaluated as needed
to put their working knowledge and advancements to the test.

The owner should recognize that the staff he hires and the time he invests in
training them have a direct impact on his marketing efforts and the money he
spends on those efforts. All of the owner's best intentions to provide a clean, well-
equipped, multi-service, and appealing store to his customers will be wasted if
there are any employees who do not provide the level of service, clean
appearance, and customer-friendly attitude that his customers expect and deserve
for his investment.

The owner should always remind his personnel that their primary priority is the
interests of their customers. From greeting clients to keeping the machines and
floors clean, to keeping the bathrooms clean and properly stocked, to accepting

52
Wash-Dry-and-Fold and Pressing, to amicably addressing customer issues and
complaints, and maintaining that all-important positive attitude. Employees
should also be continuously monitored, and any personnel problems should be
addressed quickly.

Department Administrative Policies and Functions

When conducting a feasibility study for a business laundry department, it

is important to consider the administrative policies and functions that will support
its operations. These include organizational structure, staffing requirements,
recruitment and training, standard operating procedures, inventory management,
quality assurance, equipment maintenance, and safety and security. These policies
and procedures should cover all aspects of laundry operations, including sorting,
washing, drying, folding, storage, and delivery.

1. Safety Security

Safety and security policies in the laundry industry are essential for
ensuring employee safety, customer satisfaction, risk mitigation, and overall
business success.

2. Regular Office Hour

Implementing a regular office hour policy in business laundries ensures

efficiency, customer convenience, employee accountability, and a healthy work-
life balance. These benefits contribute to the smooth functioning of the laundry
operations, enhanced customer satisfaction, and a positive work environment.

3. Compensated Time

A compensated time policy is important to business laundry operations as

it promotes employee satisfaction, fairness, compliance with labor laws,
productivity, talent attraction and retention, and overall reputation and customer
satisfaction.

53
Administrative Staff Development Programs

1. TESDA Housekeeping

→ This training focuses on the skills and information required to provide

housekeeping services to tourists.
2. Maytag Commercial Laundry

→ Maytag Philippines Commercial Laundry offers a complete laundry

business seminar that will equip you and provide you with the best laundry
solutions.

Administrative Flow of Operations and Standard Operating Procedures

54
PRE-OPERATION TIME TABLE

Gantt Chart

55
 MODULE 5: SOCIO ECONOMIC ASPECT

This study in socio-economics in general provides information about the study of

business as well as its environmental impact. This will cover the advantages that can be
provided to clients, business owners, and employees, as well as how to protect the
environment from the chemicals that are essential to the washing industry or laundry
businesses.

SOCIO-ECONOMIC IMPACT

Customers who are searching for a laundry shop that would accommodate self-
service or full services for cleaning their clothes at a reasonable price are sure to find joy
in the proposed laundry business, "WashUp Laundry." In addition to providing
convenience to the customers, the business will assist the clients in making the most of
their time for other tasks.

CONTRIBUTION TO THE ECONOMY

The proposed business will benefit the economy by providing employment to

every individual, particularly those living in the study area. This will provide a source of
income for the hired employees and their families. This business will hire locals. It will
also promote the business and contribute to competition, lowering product prices while
maintaining product quality.

CONTRIBUTION TO THE GOVERNMENT

As Filipino citizens, the business owners will pay their statutory tax obligations.
Taxation will assist the government in raising revenue to improve public services and
government initiatives.

56
CONTRIBUTION TO SOCIETY

The laundry business makes significant contributions to society by providing

essential services that save individuals time and effort in their daily lives. By offering
convenient and professional laundry services, such as washing, drying, and folding
clothes, allowing people to focus on other important tasks or spend quality time with their
families. Additionally, the laundry industry fosters environmental responsibility,
community support, and personal well-being.

ENVIRONMENTAL IMPACT

Cleaning agents' effects on the environment are a result of the chemicals they
contain. We cannot dispute that anything we do has an immediate impact on the
environment, particularly when it entails updating our work with the aid of technology.
Simple actions, such as driving a car for transportation, can have an impact on our
environment. Perhaps the laundry industry, like CARD OPERATED LAUNDRY SHOP,
has an impact on the environment. The equipment we use emits greenhouse gases (CO2)
that contribute to the "global warming" we are currently experiencing.

The use of detergents and bleaches when washing clothes is another issue. Even
though the location is far from a river where fish can drown, detergents nevertheless have
the potential to harm the ecosystem. In the same way, a lot of the fillers used in powder
detergents are dumped down drains, wasting goods like washing soda and common salt
and clogging the sewer system and drains. Our laundry habits and synthetic detergent use
are polluting our groundwater to a certain extent.

The laundry industry is aware of the harm it causes to the above-mentioned

chemical substance's impact on the environment. The planned firm must ensure that it
will not harm either the environment or people, thus it must ensure that every drop of
water it emits is treated. Filtration will be used in the water treatment to remove
impurities by chemical and physical bonding. This process will become more efficient
and cost-friendly thanks to the proposed firm.

57
References

Bhatt P. (2019). 9 Things to Know Before Starting a Laundry Service. Retrieved

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