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Service Department
February and March
KPI Report Year
2022/23

Date 4/21/2023 G.C

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This Report Shows Service Department 2-months KPI

Reports.
Our major activates
 Installation
 Maintenance (corrective, privative)
 Service Agreement
 Spare parts sales

 Installation
We Install below medical device in different hospitals.
No Institute name Manufacture Medical Device Name Quantity

1 Rohobot Clinic Sonoscape Ultrasound 1

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 To perform our plan, we are waiting site readiness, award, distribution and
missed parts (FPD).

 Maintenance
We perform one time maintenance in different hospital
No Institute/hospital name Manufacture Medical Status
Device Name
1 Wereda 9 Health center Sonoscape Ultrasound Not
Functional
2 Ras Desta Cisa Autoclave Functional
3 Aabet Hospital Cisa Autoclave Functional
4 St Paul Sonoscape Ultrasound Functional
5 Amy Force Neusoft CT Functional
6 Aabet Hospital Cisa Autoclave Functional
7 Ethio Tebibi Shimadzu X-ray Not
Functional
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8 Dil Chora Shimadzu FPD Functional

9 Wonji Catholic clinic Shimadzu FPD Functional
10 Nordic Medical Center Aeonmed OR Light Functional

 To perform our plan, we are waiting award and spare parts.

 Service Agreement
We receive service agreement payment from Aabet and Teklehaimanot general
Hospital by this two month.
We are visiting and dealing, also promoting our service for different hospitals.
We perform service in agreed hospital.
No Institute/Hospital Device Name
1 Airlines Ultrasound
Dental Unit
ECG
F3
Fluoroscopy
2 Police Hospital Autoclave
3 Teklehaimanot X-ray
General Hospital
4 Army Force CT Scan
5 ICMC Hospital Patient Monitor
6 Aabet Hospital Autoclave

N.B I did not put the air ticket amount which is we get from Airlines by
Service Agreement.
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 Spare part sales

We sale for different hospital and institutes.
No Spare part name
1 Desse compressive hospital
2 Haramaya General Hospital
3 Federal Police Hospital
4 Eyasta Medical Service
5 Jijiga University Shek hassen
6 Leku primary hospital
7 Date trading SC
8 Harme Medical equipment service
9 Labomed medical trading
10 Kastro Pharma
11 Pelican general trading
12 Sebel Kasahun
13 Dej Balicha hospital
14 Eyonic Whole sale
15 Droga Pharma
16 St paul’s

We give PI for different hospitals and Institutes for one time maintenance
and spare parts.

No Institute Name Amount

1 Pelican General Trading 32,682
2 ECWC 17,250
3 Aabet Hospital 72,709
4 Wolaita sodo university 147,625
5 Federal police Hospital 189,000
6 Abinet Internal medicine 2,600,000
speciality clinic
7 Art General Hospital 2,800,000
8 Bisidmo general hospital 3,000
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9 Feya General Hospital 38,134

10 Jawi Hospital 130,000

 To achieve our plan, we are waiting our Company and EPSA Order.

 Other duties we do by these two months.

o Order replaces spare parts from our supplier.
o Servicing/ Maintain Different Medical Equipment’s in Agreed
Hospital.
o We take 3 different training on this two month.
o Describe our spare parts for sales team.

 Hospital visits physically and by phone call

o St peter
o Yekatiti 12
o Black lion
o Police hospital
o St Paul
o Aabet hospital
o Menelik 2
o Ghandi Hospital
o Alert Center
o Dr Mahlet Clinic

Challenges We Face
Lack of spare parts (Cisa, Aeonmed, Sonoscape)
Political uncertainty (external challenges)
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