Happinest Koneko Cafe

Group 2
Organizational Structure

Mission

We love cats just like you so we want to create a fun, serene and outstanding
environment for them to spend time with people.
We believe that there should be a place where everyone can unwind, be inspired,
and unleash their inner cat person.
We understand that every cat in the world needs a home, and we want to make that
happen.

Vision

A peaceful and harmonious life where everyone is empowered to give love and
values to homeless cats without degrading them.

SMART Plan

S – The goal is to give all the cats a home wherein they can find where they truly
belong.
M – We will assess how many cats we capture and track the customers that are into
this field.
A – This goal is very practical and attainable so we can achieve it as long as everyone
will contribute and cooperate with us.
R – There will be no more abandoned cats roaming the streets if successful.
T – The 5-month time-frame could be a fair indicator of our success for this is really a
long-term target.

Costing

Estimated startup costs for a cat cafe include:

Location — Php 20,000/month

Equipment(refrigerator, ovens, cash registers, airconditioner, signages, cleaning

supplies, cages, cat bowls, etc.) — Php 3,000,000
Utilities - Php 400,000

Building alterations — Php 1,000,000

Licensing and permit fees — Php 60,000

Marketing expenses — Php 200,000

Employees- Php 300,000/month

Additional costs — Php 500,000

Total - Php 5,500,000 - Php 6,000,000

Job Description and Specification

Finance Manager

Job Description
• Advises employees on appropriate business planning and help in decision making
processes to ensure the business is financially successful.
• Monitors the day-to-day financial operation within the business
• Maintains the financial health of the business and advices on the investment
activities and provide strategies that the business should take
• Produces financial reports related to budgets, account payables, account
receivables, expenses etc.
• Develops long-term business plans based on the reports
• Reviews, monitors, and manages budgets
• Develops strategies that work to minimize financial risk

Job Specification
• Several years of experience in a financial role
• BS/MA degree in Finance, Accounting or economics
• Leadership skills and experience
• Solid communication skills
• Deep understanding of business principles and practices
• Superior attention to detail
• Experienced in the financial sector with previous relevant role such as financial
analyst
• Proficient user of finance software
• Excellent problem solving and critical thinking skill

Accountant

Job Description:
• Prepares and maintains important financial reports
• Evaluates financial operations to recommend best-practices, identify issues and
strategize solutions, and help the business run efficiently
• Ensures the accuracy of financial documents, as well as their compliance with
relevant laws and regulations
• Summarizes current financial status by collecting information; preparing balance
sheet, profit and loss statement, and other reports
• Maintains accounting controls by preparing and recommending policies and
procedures
• Provides financial information to management by researching and analyzing
accounting data, preparing reports
• Maintains customer confidence and protects operations by keeping financial
information confidential

Job Specification
• Bachelors degree in Accounting, finance or a relevant degree
• Attention to detail
• Excellent knowledge of accounting regulations and procedures
• Analytical, Mathematical, and Analytic skills
• Experienced with financial reporting
• Communication skills
• Computer literacy

Auditor

Job Description:
• Reviews the accounts of the business to ensure validity and legality of their
financial records
• Checks whether the financial reports and records are accurate and reliable
• Collates, check and analyses spreadsheet data
• Gauges the levels of financial risk within the business
• Ensures that the procedures, policies, legislation and regulations are correctly
followed and complied with
• Examines the business accounts and financial control system

Job Specification:
• Excellent problem-solving, critical thinking and math skills
• Bachelor’s degree in a related field, such as accounting, finance, computer science
or business
• Proficiency with computers, especially bookkeeping or financial software and MS
Office
• Ability to work to deadlines, under pressure
• Excellent intrapersonal and communication skills
• Has a keen interest and understanding in the financial system
• Meticulous attention to detail
Cashier

Job Description
• Assist customers in the in-store check out process.
• Handles cash, credit or check transactions with customers
• Ensure that pricing is correct and issue change, receipts, refunds or tickets
• Responsible for counting the contents of cash register drawer at the end of the
shift, maintaining receipts, records and withdrawals.
• Maintains a clean and tidy checkout areas
• Resolve customer complaints, guide them and provide relevant information
• Pleasantly deal with customers to ensure satisfaction

Job Specification
• Great intrapersonal communication skills
• Product or Service knowledge
• Familiarity with electronic equipment, like cash register
• Work experience as a cashier or in a similar role in sales
• Customer service
• Time Management skills
• Positive attitude

Café Manager

Job Description
 Manage day-to-day operations of the cafe
 Hire and onboard new wait staff and baristas
 Train employees on drinks preparation and proper use of coffee equipment
 Maintain updated records of daily, weekly and monthly revenues and expenses
 Add new menu items based on seasonality and customers’ preferences (for
example vegan coffee drinks)
 Advise staff on the best ways to resolve issues with clients and deliver excellent
customer service
 Ensure all cafe areas are clean and tidy

Job Specifications
 Work experience as a Cafe Manager or Barista
 Hands-on experience with professional coffee machines
 Good math skills
 Availability to work within opening hours (including weekends and holidays)
 Excellent communication skills with the ability to manage and motivate a team
 Customer service attitude
 High school diploma
 Additional certification (e.g., in Business Administration or Hospitality) is a plus
Janitor

Job Description
 Maintains a level of security in a building, such as locking doors, storing keys,
and using access codes for restricted areas and rooms.
 Operates and maintains equipment such as vacuums and floor cleaners
 Collects and removes trash from a building or space
 Makes minor repairs as necessary, including tasks such as changing light bulbs
and fixing leaks
 Cleans and keeps up various surfaces and material within a building or space
 Sweeps and mops floors
 Vacuums and steam cleans carpets
 Washes windows and launders drapes
 Cleans and disinfects toilets and replenishes supplies such as toilet paper, soap,
and paper towels
 Responds to urgent situations, such as spills, that require quick action

Job Specifications
 Cleaning and Maintenance
 Knowledge of Chemicals and Solvents
 Time Management
 Attention to Detail
 Ability to Work Independently
 Supply Management
 Knowledge of Electrical Work and Carpentry

Head Waiter

Job Description
 Head waiters work with the host/hostess to guide patrons to open tables,
informing them of the day’s food and drink specials. They must maintain an
upbeat and friendly attitude throughout this process.
 Head waiters also work with the host/hostess to assign tables to waitstaff in
addition to waiting on their own tables.
 Head waiters take the orders from their tables, communicating with the kitchen
and bar staff to place food and drink orders. They also check that the waitstaff
place orders correctly and deliver them to the correct tables.
 The head waiter trains new waitstaff on basic techniques and the specific
expectations and procedures of their employer.

Job Specifications
 Food Safety
 Portion Control
 Head waiters must be experts in basic food service technique.
 Must possess leadership qualities
 The position also requires poise—patrons and their team should never see them
stressed.
Waiter/Waitress

Job Description
 Taking orders from customers
 Answering questions about menu items, food sensitivities and food substitutions
 Giving customers suggestions for food and drinks and telling them about any
special menu items
 Serving nonalcoholic beverages and delivering food and alcoholic beverages to
customers
 Communicating with customers to ensure satisfaction and resolve any
complaints
 Processing customer payments
 Removing dirty dishes from tables to avoid clutter while customers are eating
 Cleaning tables after customers have finished their meals

Job Specifications
 Accountability in processing customer payments
 Physical stamina to stand for long periods of time
 Strong time management and organizational skills
 Ability to evaluate customer satisfaction and responsiveness
 Oriented toward serving others and helping customers
 Effective communication and active listening skills for conversing with guests
 Highschool diploma

Cat Lounge Attendant

Job Description
 Greeting customers and familiarizing them with the rules of the cat cafe
 Engaging with customers about the different cats
 General care of animals, including waste removal, feeding, and cleaning
 Overall supervision of cat lounge
 Various tasks as needed.

Job Specification
 Must love cats - You recognize each cat and its individual personalities, likes, and
dislikes.
 Previous experience caring for multiple cats (whether through volunteering in a
shelter, fostering, owning a cat, etc)
 Great people skills - Should be comfortable engaging with customers
 Great communication skills
 Proactive - Can spot negative cat or human interactions and can work to defuse
them
 Detail-oriented - You notice the little things and act on them
 Ability to work weekends a plus
Kitchen Manager

JOB DESCRIPTION
 Order materials, supplies, and ingredients based on demand.
 Supervise kitchen employees and organize food orders.
 Oversee the food preparation and cooking process.
 Recruit and train kitchen employees in designated stations.
 Monitor inventory levels and perform weekly inventory assessments.
 Work with the restaurant manager to price and change menu items.
 Schedule work shifts for employees.
 Store all food products in compliance with health and safety regulations.
 Ensure the kitchen is clean and organized.
 Maintain weekly and monthly cost reports.

JOB SPECIFICATION
 Bachelor’s degree in Restaurant Management or certification from culinary
school is required.
 A minimum of 3 years’ experience in a similar role.
 In-depth knowledge of kitchen health and safety regulations.
 Ability to work well in a stressful and fast-paced environment.
 Excellent problem-solving and conflict management abilities.
 Outstanding communication and organizational skills.

Line Cook

JOB DESCRIPTION
 Sets up and stocks food items and other necessary supplies.
 Prepares food items by cutting, chopping, mixing, and preparing sauces.
 Cooks food items by grilling, frying, sautéing, and other cooking methods to
specified recipes and standards.
 Maintain cleanliness and complies with food sanitation requirements by
properly handling food and ensuring correct storage.
 Cleans and sanitizes cooking surfaces at the end of the shift.
 Performs inventory checks and completes food storage logs.

JOB SPECIFICATION
Skills and Qualifications:
 Basic written and verbal communication skills
 Organizational skills
 Accuracy and speed in executing tasks
 Ability to work as a team member
 Follows directions and instructions
Experience and Education:
 High school diploma or GED
 One to two years of experience as a line cook, restaurant cook, or prep cook
  Certificate in Culinary Arts preferred
 Experience with various cooking methods and procedures
 Familiar with industry best practices

Dishwasher

JOB DESCRIPTION
Job Duties and Responsibilities:
 Ensuring the availability of clean dishes by bussing tables, washing dishes, pots,
pans, and flatware, and resetting dining areas.
 Preparing dining areas and kitchen for next shift by cleaning and restocking
dining areas and cook stations.
 Cleaning machines and appliances used in the kitchen, such as coffee makers,
pots, and pans, mixers, etc.
 Unloading and storing deliveries.
 Sweeping and mopping floors, especially in the event that items are broken or
spilled.
 Taking out the trash and rinsing garbage cans.
 Supporting other restaurant staff members by assisting with other tasks, as
needed.
 Reporting kitchen accidents or violations of food safety codes and procedures.

JOB SPECIFICATION
Skills and Qualifications:
 Dishwasher Requirements:
 High School Diploma or equivalent.
 Minimal work experience.
 Strong problem solving and communication skills.
 Exceptional time management skills.
 Ability to stand or walk for 8-hour shifts and lift at least 20 pounds.
 Willingness to comply with all food safety procedures.
Experience:
Training and education:
 Entry-level dishwashers are not required to have any formal educational
background. Some positions may require a high school diploma or GED.
 A new dishwasher will likely receive on-the-job training from their new
employer. The trainee will shadow a current employee to learn how to operate
the restaurant’s kitchen equipment, including the industrial dishwasher, mixers
and blenders. They will also learn how to clean and safely handle all kitchen
items. The on-the-job training for a new dishwasher is short-term, and the
employee will usually work independently after a few shifts.
 Certifications
Characteristics:
 Standing for extended periods
 Lifting and holding dishes, knives and heavy kitchen utensils
 Working close to many other members of the kitchen staff
  Wearing a uniform if required by the restaurant

Beverage Team Leader

JOB DESCRIPTION
Job Duties and Responsibilities:
 Set clear team goals and KPIs
 Delegate tasks and set project deadlines
 Oversee day-to-day teams' operation and performance
 Do regular performance evaluation
 Create a health and motivating work environment and atmosphere
 Develop a well-designed and motivating evaluation program
 Communicate with teams about their performance
 Monitor team performance and report on metrics
 Motivate team members
 Discover training needs and provide coaching
 Listen to team members’ feedback and resolve any issues or conflicts
 Plan and organize team building activities

JOB SPECIFICATION
Skills and Qualifications:
 X years of experience as a Team Leader or similar role
 In-depth knowledge of performance metrics
 Good PC skills, especially MS Excel
 Experience with organizing training programs
 Sense of ownership and pride in your performance and its impact on company’s
success
 Critical thinker and problem-solving skills
 Team player
 Good time-management skills
 Great interpersonal and communication skills
 Degree in Management or training in team leading is a plus
Experience:
 Financial variance reporting
 Staff management
 Staff training
 Stock and cash control
 Health & Safety regulations
 Licensing Laws
 Working within sales driven environment
 Excellent written and oral communication skills to include business reporting

Characteristics:
 1. A Clear Communicator
 2. Strong Organization Skills
 3. Confident in the Team
  4. Respectful to Others
 5. Fair and Kind
 6. An Example of Integrity
 7. Influential in Core Areas
 8. Willing to Delegate
 9. Powerful Facilitator
 10. A Skilled Negotiator

Barista

JOB DESCRIPTION
Job Duties and Responsibilities:
 Welcoming customers, informing them about specials or new items, answering
questions, and accepting orders and payments.
 Preparing foods, such as sandwiches or baked goods, and grinding and blending
coffee beans, brewing coffee and tea, and serving items to customers.
 Packaging food and beverages for sale.
 Selling coffee and tea blends and brewing equipment, highlighting the
differences between items, and educating customers about brewing methods.
 Cleaning and restocking work and dining areas, emptying trash and sanitizing
equipment and utensils.
 Learning about brewing methods, beverage blends, food preparation, and
presentation techniques to improve food quality.
 Updating signage and displays to attract customers.
 Taking inventory and replenishing items in display cases, at tables, or behind the
counter.
 Working as part of a fun, high-energy team.
 Adhering to all food safety regulations and quality controls.

JOB SPECIFICATION
Skills and Qualifications:
 High School Diploma or equivalent.
 Experience in food and beverage preparation or customer service preferred.
 Training and willingness to continue learning about food and beverage
preparation.
 Exceptional listening and communication skills.
 Ability to walk, bend, and stand for extended periods.
 Availability to work around peak hours, including nights, early mornings,
weekends, and holidays.
 A polite, engaging personality.
 Commitment to customer satisfaction and service excellence.
 Willingness to work as part of a high-energy, efficient team in a fast-paced
environment.
Characteristics:
 Organized
 Friendly
 Efficient
 Good Manners
 Cleanly
 Strong Communication
 Team-Orientated
 Adaptable
 Detail Oriented

Animal Shelter Manager

Job Description:
-Supervising and leading all animal shelter employees
-Ensuring animals in the shelter have everything they need
-Promoting and organizing adoption events
-Organizing donations and interacting with donors
-Ordering supplies
-Preparing reports and paperwork
-Representing the shelter at community events
-Creating and maintaining budgets
-Giving tours of the shelter
-Developing operations procedures
-Seeking additional sources of funding

Job Specifications:
-Relevant work experience
-1 year business management certificate or an associate’s degree
-Valid driver’s license issued by the state where they’re seeking employment
-Certifications to administer first aid or CPR, handle drugs and perform euthanasia
-Communication skills
-Ability to read and interpret documents
-Do basic math
-Perform basic computer functions
-Know how to use equipment (needles and syringes, tranquilizer guns, mace,
electric clippers, police radios and animal capture devices)

Animal Care Aides

Job Description:
-Cleaning and grooming the animals
-Preparing food and feeding the animals
-Assisting with moving animals from one place to another
-Exercising dogs either in a yard or by taking them for walks.
-Checking for signs of illness or distress in the animals.
-Cleaning out the animal accommodation and changing bedding.
-Ensuring that the animal enclosures are maintained.
-Keeping relevant records and make bookings where applicable.
-Answering questions and queries from visitors.

Job Specification:
-No set academic requirements
-Certificate and Diploma in animal management
-Certificate and Diploma in work-based animal care
-Able to handle animals firmly but gently
-Have empathy with both animals and people
-Ability to manage their time effectively
-Enjoy working outdoors in all weathers
-Excellent communication skills
-Awareness of health and safety within the workplace
-Confident working with a range of different animals
-Excellent observation skills
-Good administration skills including ICT

Veterinary Assistants

Job Description:
-Administer vaccinations
-Check in patients and request information from the owners
-Clean, disinfect and prepare medical equipment between each appointment
-Administer medications and anesthesia to prepare animal patients for surgery
-Monitor and track vitals following surgery
-Calm, comfort and properly handle animals before, during and after procedures
-Take notes on examination results and updating records
-Feed, bathe and exercise animals during their visit
-Provide owners educational resources and information on how best to care for
animals in general, for specific conditions and after various procedures

Job Specification:
-Minimum of a high school diploma
-Equivalent and specialized training
-Certification course at a technical school
-Communication skills
-Excellent customer service and interpersonal skills
-Ability to collaborate with Veterinarians, Veterinary Technicians and animal owners
-Advanced time management and organization skills
-Critical thinking and data analysis
-Problem-solving and decision-making
-Dexterity, physical strength and stamina
-Compassion and empathy for both animals and pet owners
-Passion for animals
Process of Recruitment

1.Identifying the Hiring Needs

The recruitment process starts with identifying the vacancies that exist
followed by analyzing the job specifications including the knowledge, skills and
experience needed for the role. We need to figure out where the gaps are in our
current team. We will regularly analyze performance and make a list of missing
qualities, qualifications, skills and proficiencies that we need to add to our team.
Being mindful about the employees that might leave. A strong recruitment team
ensures a strong recruitment process.

2.Preparing the Job Description

It is time to determine the duties and responsibilities of the job. The job
description should have title, duties and responsibilities, qualification and skills,
location, and compensation, perks and benefits. On writing a perfect job description,
it should be personalized, specific, and provide the details when you can.

3.Talent Search
Motivating them to apply are the most important aspects of the recruitment
process. It should generate referrals as well as externally on popular social
networking sites and preferred job boards. Recruiting through internal sources also
reduces the attrition rate along with cost and effort. The recruiter can fill a vacancy
in a different location without any changes in the job role by transferring a suitable
candidate from within the organization. Depending on the performance of the
employees, sometimes the management has to take the decision of lowering the
position of underperformers.

4.Screening and Shortlisting

This is where the recruitment process gets difficult and challenging. Sorting
resumes that have the preferred credentials by looking at their certifications,
relevant experience, domain expertise, technical competencies and other specific
skills that are required for the role. Flag any concerns or queries in the resume so
they can be clarified during the interview.

5. Interviewing
Interview is a way to screen potential candidates against their knowledge,
skills and experience mentioned in the job description. We will conduct a
Psychometric test for any given position because these tests specify the complete
personality profile, behavior, flexibility, creativity, communication and problem-
solving skills that are required to perform in a given situation. Then we will conduct a
Face-to-Face interview and prepare questions that will give us insights into every job
applicant’s professional background to assess whether or not they might be a good
fit for the open role.

6. Evaluation and offer of employment

Once the final selection for the position is done, we will check the candidate’s
professional references and verify all the employment details. Then we will be
making the job offer letter that will include everything from the start date and the
conditions of employment to the work hours and ensuring that every detail is clear
and unambiguous. Given the considerable amount of time, effort, cost and resources
involved in the recruitment process, evaluation becomes imperative. Having
dashboards and analytics will help us be organized will all our data. It will reveal
valuable insights into how well our recruitment process is working and also help us
identify areas of improvement.

7. Introduction and Induction of the New Employees

When they accept the job offer, they officially become the employees of the
business. Then pre-employment screening that includes reference and background
checks are conducted. Once the verification is done, the employees are then
introduced to the organization. Since every new employee might feel awkward, we
will put extra effort and help the new employees settle in and show them around
and make them feel comfortable. The induction process of the employees then
begins. During the induction process, a welcome kit is usually given to the new
employees, and then the employment contract is signed.

Orientation Process

1. We will provide a tour of the workplace.

2. We will review the company policies.
3. We will wrap up administrative details.
4. We will introduce the new employee/s to co-workers.
5. We will explain business history and values.
6. We will set up an office or workspace
7. We will proceed to the on-the-job training and mentoring.
Selection Process