Conference Calls - Advanced 1

Video conferencing in English
Welcome to Video conferencing in

English
How often do you...

1. take part in video conference calls in English?
2. lead a video conference call in English?
3. feel that you are not able to participate fully?
Four key areas:

1. Opening the call
2. Dealing with technical issues
3. Key phrases for checking and clarifying information
4. Key phrases for giving your opinion

Opening the call

What can you say?
Opening the call

Good morning/afternoon/evening.
Thank you all for being here.
Is everyone here? Alan? Mary?
There are a lot of people on the call, so please mute yourself and
raise your hand when you want to speak.
As you know the purpose of today’s call is to ...
We are here to discuss ...
Opening the call

1
a) I like to you welcome and open the call.
b) I'd like to welcome you and open the call.
2
a) Before we start, I'd like to control that everyone is there and readily to begin.
b) Before we start, I'd like to check that everyone is here and ready to begin.
3
a) Can you all hear me OK?
b) Can you hear me all OK?
4
a) Can everyone watch the agenda on their screens?
b) Can everyone see the agenda on their screens?
5
a) Is everyone ready to go?
b) Is everyone to go ready?
6
a) Could we just go round and check everyone's microphone is working?
b) Could just we go round and control everyone's microphone is working?
Dealing with technical issues

Think about your last call, what kind of technical issues were
there? How did you resolve them?

I can’t hear you.
You are very faint. Can you speak up or adjust your
microphone?
You’re breaking up.
We can hardly hear you.
Your voice comes and goes, can you check your connection?
You’re on mute.
Can you mute yourself as there is a lot of background noise.
There is a really bad echo. Can we all check our connections
and mute ourselves when we are not speaking.

Can you switch on your camera.
I can’t see you. Do you have an active webcam?
You have a lot of light behind you, can you change your
position?
Your video is very grainy.
Your image is blurred.
We can only see the top of your head.. Can you move the
camera..
I can’t see what you are sharing, can you try again?
Can you all see the slides on the screen?
You might want to zoom in or out to make it easier for you to
see.
Checking and clarifying

Checking your understanding

Would I be correct in saying that...?
If I’ve understood you correctly, you are saying that...?
Correct me if I’m wrong, but ...?
Am I correct in assuming that ...?
When you say ...., do you mean that ....?
Basically, what you are saying is ...
Asking for clarification

Sorry, I don’t quite see what you mean. Could you be
a bit more specific?
Sorry, could you go over your last point again, please?
Sorry, I don’t follow. Could you run through that
again?
I’m sorry, would you mind going over those figures
again. I’m not sure I have understood their
significance.
Sorry, how many did you say?
Clarifying
Sorry, what I meant was..
Can you see what I am saying?
What I am trying to say is ...
Let me put it another way ...
We seem to be talking at cross purposes. What I
meant is ...
Does that answer your question?
Giving your opinion

I don’t know how you see it, but from my point of
view ..
I couldn’t agree more, I think it is a great idea.
In my opinion, we need to ..
Wouldn’t it be better to ...
I’d like to stress ...
I don’t know how you feel but ..
Role Play
Role Play
You have been invited to take part in an
international call about smart working in the
future. Try to use some of the phrases from this
webinar for:
- Starting a call
- Dealing with technical problems
- Checking and clarifying
- Giving your opinion
Next steps
Aim to use a new phrase from today’s webinar
in your next online meeting
Listen to phrases that your colleagues use and
adopt any that you like and feel you can use
Review the phrases that you know on a regular
basis
Language for Conference Calls

- Complete course on Conference Calls in English–
from beginner to advanced
- Access to Linguarama Connect and international
webinars
- Business English courses covering a range of skills

Conference Calls - Advanced 1

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Conference Calls - Advanced 1

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Video conferencing in English

Welcome to Video conferencing in

How often do you...

Four key areas:

4. Key phrases for giving your opinion

Opening the call

Opening the call

Opening the call

Dealing with technical issues

Dealing with technical issues

Dealing with technical issues

Checking and clarifying

Checking your understanding

Asking for clarification

Giving your opinion

Language for Conference Calls

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