K is i-K is i Fu n c tio n al T e st Pe rio d e M e i 2022

B ra n c h P a le m b a n g
PT Su m b e r A lfa ria T rija y a ,T b k

No So al Ja w a b a n
( 1) W alls
( 2) C am p in a
( 3) A q u a Air K e m asan G alo n
( 4) Ich itan
1 ( 5) Yak u lt ( 1) – ( 2) – ( 3) – ( 5) – ( 6)
( 6) So Go o d
( 7) So sis So n ice
M an ak ah y an g term asu k d alam k ate go ri ite m
B K L?
1) D e b it card
2) Cre d it card
3) Prep aid card
2 4) Po st card 1) – 2) – 3)
5) M e m b e r card .
Je n is p e m b ay aran k artu y an g d ap at d ilak u k an
tran sak si m e n ggu n ak an m e sin ED C y an g te rd ap at
d i to k o A lfam art d itu n ju k an o leh n o m o r ...
3 A . H an s Praw ira m e n jab at seb agai p re sid e n t
FA LSE
co m m issio n er d i PT Su m b e r A lfaria T rijay a, T b k
A b d u lm em b u at p e san an u n tu k p e lan ggan y an g
d atan g k e to k o A lfam art m erd ek a. H al y an g d ia
lak u k an p e rtam a k ali ad alah m e n im b an g p o w d er
4 T h ai T e a Latte m e n ggu n ak an se n d o k tak ar
R e ad y to d rin k
se b an y ak 30gr k e m u d ian ia m e n am b ah k an
se ju m lah air p an as se b an y ak 120m l. D ari
ak tiv itas y an g d ilak u k an A b d u l jen is p ro d u k y an g
d ib u at ad alah … .
A d am ad alah cre w d i to k o A lfam art B ali y an g
su d ah b e k e rja 1.5tah u n . Se m e n jak m asu k k e rja
sam p ai d e n gan saat in i A d am b e lu m p e rn ah
5 m e m o to n g ram b u t, h in gga saat in i ram b u tn y a M e m o to n g ra m b u tn y a a ga r tid a k m e le b ih i k e ra h
su d ah m e le b ih i k erah seragam . T in d ak an y an g s e ra g am
h aru s d ilak u k an o leh A d am u n tu k m e n jaga
k e b e rsih an d an k e rap ian ram b u t seb agai
k ary aw an Alfam art ad alah
A d it d atan g k e to k o A lfam art u n tu k m e m b e li
p ro d u k R T E. K e m u d ian ia m e n d e sk rip sik an
k e p ad a k asir, ia m e n gin gin k an p ro d u k R T E y an g
6 d i d isp lay p ad a ste am er, b e rb ah an d asar
M e n y iap k an D im s u m u n tu k A d it
ay am + u d an g d e n gan p e m b u n gk u s k u lit p an gsit
y an g m em ilik i ciri-ciri te rd ap at te k stu r d au n
b aw an g d an titik k u n in g d i atas p ro d u k . M ak a,
tin d ak an y an g h aru s d ilak u k an o leh k asir y aitu … .
A gu s k o n su m e n to k o M u ly ajay a, d atan g k e to k o
7 u n tu k m e n an y ak an cara p em e san an b aran g d i
M e m ilih m e n u p ro d u k
A lfagift. T ik a selak u cre w to k o terse b u t,
m e n garah k an Agu s u n tu k … . d i m e n u A lfagift
A k tiv itas p e rtam a y an g d ilak u k an o leh p erso n il
8 to k o k e tik a b aran g d ari w are h o u se d atan g k e A tu r p a rk ir m o b il
to k o ad alah …
A lat b an tu y an g m en u n ju k an k e te ran gan su atu
9 p ro d u k k h u su sn y a in fo rm asi h arga b aran g y an g
FA LSE
te rd isp lay ad alah d e fin isi d ari rak d isp lay
A lfam art m e n e rim a p e m b ay aran se cara n o n
tu n ai d e n gan m e n ggu n ak an d e b it/ k red it/ p re p aid
d arib an k te rten tu sep e rti B C A, M an d iri, B N I d an
# B R I. Jik a ad a k o n su m e n d atan g k e to k o A lfam art M e lak u k an tr an sa k si p e m b a y a ra n te rse b u t p a d a
ED C B C A la lu d ila n ju tk a n p a d a PO S
u n tu k m e lak u k an p e m b ay aran d en gan
m e n ggu n ak an flazz B CA m ak a y an g h aru s
d ilak u k an o le h k asir y aitu … .
 A lfam art w ajib m e lak u k an p en atau sah aan
d o k u m e n , d o k u m en te rk ait d ata k o n su m en y an g
# d ilak u k an p e n atau sah aan b e risi h al – h alse b agai Se m u a n y a b e n a r
b erik u t… .
A lfam art w ajib m e n am p u n g d an m elak u k an
# tin d ak lan ju t atas k elu h an / co m p lain t k o n su m e n .
P e n e ra p an p rin sip p e rlin d u n ga n k o n su m e n
H al in ise su ai d e n gan p e n y e le n ggaraan tran sfe r
d an a y an g b e rh u b u n gan d en gan … .
A li b e lan ja d e n gan to talb e lan ja R p 777.660d an
m e m b ay ar m en ggu n ak an ..1) Go p ay : R p 100.000,
2) Cre d it B C A: R p 177.000, 3) Vo u ch e r So d exo
# G ift Pass: Rp . 50.000, 4) V o u ch e r So d exo E-Pass
R p 250.000
R p 50.000, 5) V o u ch e r A lfa Fam ily K artu : Rp
100.000, 6) Vo u ch e r A-Vo u ch er: R p 50.000, 7)
D isk o n k ary aw an : Rp 660. Sisa y an g y an g h aru s
d ib ay ark an o leh k o n su m en ad alah … .
A lw an d atan g k e to k o A lfam art d an m e m in ta k e
k asir u n tu k d isiap k an p ro d u k RT E. Ia k em u d ian
m e n d e sk rip sik an p ro d u k y an g ia in gin k an .
# Pro d u k y an g ia in gin k an m e ru p ak an p o p co rn
M e m p e rsia p k a n Jo lly T im e u n tu k A lw a n
in stan y an g te rd iri d ari b e rb agai m acam rasa d an
d ib u at lan gsu n g m en ggu n ak an m icro w av e y an g
b erad a d i to k o . T in d ak an y an g h aru s d ilak u k an
o le h k asir y aitu …
A m ir ad alah se o ran g AC O S d ari to k o A an ggu n
K rid a. A m ir m e m ilik i se o ran g an ggo ta tim y an g
# m e m p u n y ai k e m au an y an g b e sar u n tu k
C o ac h in g
b erk e m b an g n am u n m in im sek ali d e n gan
k e m am p u an . M ak a tin d ak an ap a y an g h aru s
d ilak u k an o le h A CO S k ep ad a A m ir?
A n d i d im in ta D h an i C O S to k o Cilin cin g B ak ti
( CIT I) u n tu k m e n d isp lay Frisian Flag UH T PF
# C o k e lat T P 946m l. B e rd asark an p lan o gram , An d i K a p a sita s d isp la y b a ra n g d i r ak se b a n y ak 5p c s
m e le tak k an Frisian Flag te rseb u t d e n gan p o sisi
y an g b e n ar y aitu …
A n d i d im in ta D h an i C O S to k o Cilin cin g B ak ti
( CIT I) u n tu k m e n d isp lay K in o Laru tan PET
# 200m l. B e rd asark an p lan o gram , tin d ak an y an g
M in im a l d isp la y b ara n g d i ra k s e b a n y a k 4p cs
d ilak u k an o le h A n d i ad alah se b agai b e rik u t
k e cu ali …
A n i ad alah se o ran g p erso n il to k o y an g se d an g
m e lay an i p elan ggan y an g ak an m e lak u k an
# p em b ay aran tik e t p esaw at. Lan gk ah p e rtam a M e m b u k a a p lik a si P O S, k e m u d ia n p ilih E-tra n s
y an g d ilak u k an u n tu k m e n y e le saik an tran sak si
te rse b u t y aitu … .
A n i su d ah se le sai m e m ilih b aran g b e lan jaan d i
A lfam art. Pe rso n il to k o m en y eb u tk an to tal
b elan ja An i, d an b e rtan y a alat tran sak si
p em b ay aran y an g ak an d igu n ak an . T o tal b e lan ja
# A n i ad alah se b e sar 778.660d an ak an m e m b ay ar R p 21.340
m e n ggu n ak an : 1) V o u ch e r A -Vo u ch e r 100.000, 2)
V o u ch e r So d e xo Gift Pass R p 100.000, 3) G o p ay
R p 500.000, 4) Uan g T u n ai 100.000. Pe rso n il
to k o ak an m e m b e rik an k e m b alian k e p ad a
k o n su m e n se b e sar…
A n ita ak an m e m b u at Es D o ge r u n tu k p elan ggan
y an g d atan g k e to k o . K e m u d ian ia m e n ge cek
# sto ck p o w d e r Es D o ge r d an te rn y ata h an y a ad a 0c u p
35gram . B erap a cu p Es D o ge r y an g b isa d ib u at
o le h A n ita ...
 A n ti ad alah seo ran g crew , se lalu m e n o lak jik a d ia
in gin d ip ro m o sik an u n tu k m e n jad i se o ran g A C O S.
D ia m e rasa tid ak m am p u u n tu k m en jad i se o ran g
# A C O S, n am u n d ia p e rn ah m e n gatak an k ep ad a M o tiv a si
rek an -re k an lain n y a d ia in gin se k ali m en jad i
se o ran g A CO S. Se b agai p e jab at to k o , tin d ak an
y an g b isa d ilak u k an u n tu k A n ti ad alah

# A p a saja lay an an y an g d ise d iak an A lfatrex ? Sto re T o Sto re , Sto re T o D o o r , D o o r T o Sto re , D o o r

To Door
A p a y an g h aru s d ilak u k an jik a d i scre en M e sin
# K o p i D elo n gh i m u n cu l tu lisan "Em p ty Gro u n d s Se g e ra b u a n g a m p a s k o p i d i c o n ta in e r
C o n tain e r"?
A p ab ila te rd ap at p ro d u k fo o d an d b e v e rage y an g
# e xp ire d m ak a h aru s d ib u at PO P p ad a h ari itu ju ga FA LSE
su p ay a d ib e li o le h k o n su m e n

# A rsip d o k u m e n p e m u sn ah an p ro d u k terd iri R e p o r t p e m u sn a h a n b a ra n g & b e rita a ca ra

d ari… p e m u sn a h a n b a ra n g
B agu s m e m b u at p esan an u n tu k p e lan ggan y an g
d atan g k e to k o A lfam artn y a. Se te lah m e le w ati
tah ap an th aw in g, se lan ju tn y a ad alah
m e n ggu n ak an p lastik h an d glo v e s u n tu k
k e b e rsih an , se te lah itu m en gam b ilso sis y an g
# su d ah d ik e rat d an d ip an ggan g h in gga m atan g, R e ad y to e a t
d an d i m asu k an k e d alam m icro w av e d an se ttin g
tim e r 20d e tik lalu b e rik an m ay o n n aise , d an siap
u n tu k d ih id an gk an k e k o n su m e n . D ari ak tiv itas
y an g d ilak u k an B agu s jen is p ro d u k y an g d ib u at
ad alah … .
# B aran g d agan gan k arto n an y an g d isim p an d i are a T RUE
gu d an g w ajib d ite m p e l d e n gan lab e l e xp ired
# B aran g e xp ire d term asu k k e d alam co n to h je n is T RUE
retu r fisik d an d o k u m en
B aran g ru sak term asu k salah satu co n to h jen is
# retu r d o k u m en ( tid ak m e m b u tu h k an fisik FA LSE
b aran g)

# B arco d e p ro d u k ad alah salah satu in fo rm asi y an g T RUE

te rd ap at p ad a lab e l p rice
# B e b erap a tu ju an ad an y a ap lik asi M ax D isp lay M e n g u ra n gi ju m la h k a ry aw a n y a n g b e k e rja d i to k o
ad alah se b agai b e rik u t, k e cu ali …
# B e rd asark an gam b ar d ib aw ah in i, m e ru p ak an P ro d u k su b stitu si ( p ro d u k p e n g ga n ti)
co n to h d ari p ro d u k …
B e rd asark an p ro se d u r p e m b u atan H o t Esp re sso
# m e n ggu n ak an m e sin D e lo n gh i, lan gk ah aw al y an g
h aru s d ilak u k an o leh p erso n il to k o ad alah … .
# B e rik u t ad alah ak ib at jik a te rjad i b aran g h ilan g, In te g ritas
k e cu ali.....
# B e rik u t ad alah ak tiv itas p e rso n il to k o sh ift 3y an g P re se n si k e h ad ir an o u t p a d a ap lik a si T A S ( T im e
d ilap o rk an k e are a co o rd in ato r, k e cu ali… A tte n d a n ce Sy ste m )
# B e rik u t ad alah h al-h al y an g p e rlu d ip e rh atik an P a stik a n u a n g m o d a l te rd iri d a ri u an g p e ca h a n 50
d alam m o d al k asir, k e cu ali … d an 100r ib u an
# B e rik u t ad alah p ro d u ct h o t co ffe e y an g ju al d i K le p o n
A lfam art, k e cu ali.....
# B e rik u t ad alah so lu si u n tu k k ita b isa m e m b an gu n P e rca y a m ito s
k e p e rcay aan d iri, k e cu ali …
B e rik u t ad alah y an g h aru s d ilak u k an o le h M e m a stik a n p ro d u k p ro m o si te la h te rd isp la y
# p erso n il to k o te rh ad ap p ro gram p ro m o si d i to k o , d e n ga n ra p i H -7sa m p a i d e n g an d e n g a n p e rio d e n y a
y aitu ... k e cu ali b e ra h ir

# B e rik u t in i ad alah ak tiv itas m in ggu an Pe rso n il C h e ck list k e ru sa k a n d a n p ro b le m to k o

T o k o , k e cu ali....
B e rik u t in i ad alah ak tiv itas se rah te rim a y an g
# d ilak u k an o le h an tar p e jab at to k o , p ad a sh ift 2 Se r ah te rim a p e k e rjaa n p e jab a t to k o y a n g b e lu m
s e le sa i d i sh ift 1
y aitu … .
 P e n y e w a d ata n g k e to k o – to k o in p u t u su la n te n a n t
– B ra n c h T e n an t Su p p o rt m e n g h u b u n g i p e n y e w a –
# B e rik u t in i ad alah alu r p en d aftaran se w a ten an t p e n y e w a d a ta n g k e ca b a n g u n tu k p e m b u a ta n d a n
y an g b e n ar, y aitu ...
tan d a ta n g a n SK S – p e n y e w a b a y ar se w a d i to k o –
p e n y e w a su d a h m u lai b e ro p e r asi
B e rik u t in i ad alah b eb erap a p eran d an strate gi
C O S/ A CO S u n tu k m em en an gk an IK T :

1. M e n in gk atk an ST D
2. M e n in gk atk an A PC
3. M e n jaga d an m e m astik an k e te rse d iaan sto ck
ite m GM % tin ggi
4. M e m o n ito r p e n ju alan ite m G M % tin ggi
5. M em b an gu n in te gritas te am p e rso n il to k o
# ( k e ju ju ran ) 8
6. M e m astik an se m u a p e rso n il to k o m e lak u k an
p en gaw asan p ih ak e k ste rn al d i are a sale s
7. M e m ak sim alk an p e m ak aian R RA K d an
p em ak aian ATK
8. M en go p tim alk an p e n gatu ran le m b u r k ary aw an

Jik a an d a in gin fo k u s terh ad ap In d ik ato r lem b u r

k ary aw an u n tu k m en ek an O PEX, strategi m an a
y an g ak an an d a lak u k an ....
B e rik u t in i ad alah b eb e rap a p e ran d an strate gi
C O S/ A CO S u n tu k m e m e n an gk an IK T :

1. M e n in gk atk an ST D
2. M e n in gk atk an A PC
3. M e n jaga d an m e m astik an k e te rsed iaan sto ck
ite m GM % tin ggi
4. M e m o n ito r p e n ju alan ite m G M % tin ggi
# 5. M e m b an gu n in te gritas team p erso n il to k o 1& 2
( k e ju ju ran )
6. M e m astik an sem u a p erso n il to k o m e lak u k an
p en gaw asan p ih ak e k ste rn al d i are a sale s
7. M e m ak sim alk an p e m ak aian R R AK d an
p em ak aian AT K
8. M e n go p tim alk an p e n gatu ran le m b u r k ary aw an

Jik a an d a in gin fo k u s terh ad ap In d ik ato r N e t

Sale s, strate gi m an a y an g ak an an d a lak u k an ....
# B e rik u t in i ad alah cara p e n cegah an b aran g h ilan g M e n a n y a k an a p a k a h k o n su m e n te rse b u t sin d ik a t
d arifak to r e k stern al, k e cu ali… . a ta u b u k a n
B e rik u t in i ad alah d am p ak y an g ak an te rjad i jik a
# p erso n il to k o tid ak m e lak u k an d isp lay se su ai N ila i au d it b a g u s
d en gan p lan o gram , k e cu ali… .
Ju m la h lu b a n g r ak b e rb e d a m a k a d ip u tu sk a n p a d a
# B e rik u t in i ad alah d efin isi y an g te p at d ari lu b a n g sh e lv in g 4y a n g s e h a ru s n y a , a d a d i
ad ju stm en t d isp lay , k ecu ali… . p la n o gr am d i n o m o r 1
B e rik u t in i ad alah h al y an g h aru s d ip e rh atik an
# d alam p en erim aan p em b ay aran m e n ggu n ak an V o u ch e r e xp ir e d b isa d ite rim a jik a m e n gg u n a k an
B AP
v o u ch e r So d exo Gift Pass, k e cu ali… .
B e rik u t in i ad alah h al y an g p e rlu d ip erh atik an
# d alam m en go p e rasik an ch ille r y an g ad a d i to k o , M e m a tik a n & m e n gh id u p k an c h ille r k u ra n g d a ri 3
k e cu ali... m e n it
B e rik u t in i ad alah h al-h aly an g h aru s
# d ip e rh atik an d an d ilak u k an saat p e n ge cek an M e m b e rik a n tip s k e p a d a d riv e r
b aran g B K L k ecu ali
B e rik u t in i ad alah k e le n gk ap an p ro se s alu r
# k e lu ar b aran g d agan gan d ari w areh o u se, C e k lis t k a rto n a n & c o n ta in e r
k e cu ali… .
B e rik u t in i ad alah k riteria d alam m e n d etek si
# p en gu n ju n g y an g d atan g k e to k o seb agai M e m b a y a r m e n g gu n a k a n u a n g tu n a i
tin d ak an p e n cegah an b aran g h ilan g, k e cu ali....
# B e rik u t in i ad alah p ro d u k stap le n e ed s, k e cu ali.... N o o d le s
# B e rik u t in i ad alah tah ap an p ro se s C D D y an g Id e n tifik a si, v e r ifik asi, p e m an ta u an
b en ar y aitu …
Berikut ini adalah tata arsip toko yang dikelompokkan sesuai
# A p lik as i P O S
dengan lokasi penyimpanan, k e c u ali…
# B e rik u t in i ad alah v arian Jo lly T im e Po p co rn , Jo lly T im e M a llo w M a gic
k e cu ali....
B e rik u t in i ak tiv itas y an g h aru s d ilak u k an o leh
# p erso n il to k o k etik a m e n e rim a b aran g B K L M e n g e m b a lik a n co n ta in e r k o s o n g k e p a d a su p p lie r
k e cu ali… .
B e rik u t in i b u k an m e ru p ak an cara y an g d ap at
# d ite rap k an u n tu k m e n ge n d alik an b iay a b aran g M e lak u k an d is p la y b a ran g se p a d a t m u n g k in
ru sak y aitu …
B e rik u t in i co n to h je n is lay an an p ro d u k
# E-Se rv ice s u n tu k p en gaju an k re d it k e p eru sah aan M e ga fin a n c e
jasa p in jam an , y aitu … .
B e rik u t in i h al y an g h aru s d ilak u k an o le h
# p erso n il to k o , d an d ilak u k an m o n ito rin g o le h M e n u ru n k a n PK M Pro d u k b e rm a rg in tin gg i d a n
p ejab at to k o terk ait d e n gan p ro d u k y an g m e n a ik k a n PK M p ro d u k p ro m o s i
m e m ilik i gro ss m argin tin ggi, k ecu ali… .
B e rik u t in i h al-h al y an g p e rlu d ip e rh atik an d alam U n tu k m e m p e rc e p at p r o se s p e m a n a sa n a ir,
# m e n ggu n ak an w ate r b o iler y an g ad a d i to k o , n y a la k a n w a te r b o ile r se te ru sn y a ta n p a
k e cu ali... m e m p e rh a tik a n jam b u k a tu tu p to k o
B e rik u t in i m e ru p ak an ak tiv itas p ersiap an b u k a
# to k o y an g d ilak u k an o le h Pe jab at T o k o p ad a saat M e n y a la k a n k o m p u te r se rv e r d a n k a sir
sh ift 1, y aitu …
B e rik u t in i p e ran p e jab at to k o d alam m e lak u k an
# M e m b u n d e l se m u a fo rm u lir tran sa k si d an
p en garsip an d o k u m e n tran sak si tran sfe r d an a
m e n u lisk a n k o d e to k o p a d a b ag ia n lu ar fo rm u lir
y aitu … .
# B e rik u t in i te rm asu k asse t to k o y an g b erad a d i
G e n se t
d alam to k o , k e cu ali…
# B e rik u t in i y an g b u k an m e ru p ak an ak tiv itas d w i
U p d ate a rsip to k o
m in ggu an p e rso n ilto k o , ad alah …
B e rik u t in i y an g b u k an m e ru p ak an ak tiv itas
# p ersiap an b u k a to k o y an g d ilak u k an o le h cre w
M e n y a la k a n k o m p u te r se rv e r d a n k a sir
to k o saat sh ift 1, y aitu …

# B e rik u t in i y an g b u k an m e ru p ak an alat K a rtu D e b it B CA

p em b ay aran d alam go lo n gan w alle t, ad alah ....
# B e rik u t in i y an g b u k an m e ru p ak an asso rtm e n t
sw e et B re ad ad alah …
# B e rik u t in i y an g b u k an m e ru p ak an sy arat d alam
m e lak u k an SO G ran d ad alah …
# B e rik u t in i y an g b u k an m e ru p ak an tu gas d ari
cre w ad alah
# B e rik u t in i y an g b u k an te rm asu k k e d alam
b aran g k irim lan gsu n g ( B K L) y aitu
# B e rik u t in i y an g m e ru p ak an ite m IH B y an g tid ak
p erlu d i th aw in g ad alah ...
# B e rik u t in i y an g m e ru p ak an p e n y e b ab b aran g
ru sak ad alah … .
# B e rik u t in i y an g te rm asu k d alam p aram e te r
in d ik asi tran sak si tid ak w ajar y aitu …
# B e rik u t in i y an g te rm asu k k e w ajib an k ary aw an
y aitu …
# B e rik u t in i y an g te rm asu k p eran p e jab at to k o
p ad a p ro ses tran sak si tran sfe r d an a y aitu … .
Fire Flo ss
SO w a jib m e n g gu n a k a n P D A
M e m b u a t n o ta re tu r b ara n g ( B T A , B K , B R P , SJI, B K E,
B R , B N C d ll)
In d o m ie g o re n g
D a n ish H o le G re e n T e a
M e n u m p u k m e le b ih i k a p a sita s tu m p u k
Fre k u e n si tr an sa k si y a n g d ila k u k a n k o n su m e n > 10
k ali p e r h a ri
M e lap o rk a n m e n ge n a i p e ru b ah an s tatu s ( m e n ik a h ,
m e lah irk a n , m e m ilik i an a k , m e n in g ga l, b e rc e r ai,
d an p e ru b ah an te m p a t tin gg al) p a lin g la m b a t 1
b u la n se jak p e ru b a h a n
M e lak u k an v e rifik a si d an v a lid a si s aa t re gistra si
k o n su m e n p a d a ap lik a si R SA y an g te la h d ila k u k a n
o le h p e rso n il to k o
 B e rik u t in i y an g te rm asu k tata cara
m e m b e rsih k an lan git – lan git p lafo n u n tu k
m e n jaga k e b e rsih an are a gu d an g y aitu ......
1. Am b ilalat p e m b e rsih p lafo n
# 2. An gk at d an b e rsih k an b aran g jik a sh e lv in g
1,3b e n a r
rak k o to r
3. B e rsih k an p lafo n secara p e rlah an agar tid ak
m e n go to ri b aran g d i b aw ah n y a
4. B e rsih k an b aran g jik a ak an d id isp lai d i area
sales
B e rik u t in i y an g te rm asu k tin d ak an y an g d ap at
# d ilak u k an p e rso n il to k o u n tu k m e lak u k an M e m a h a m i p r o g ra m p ro m o si y a n g se d an g b e rja la n
p en aw aran atau Up Se llin g y aitu …
B e rik u t in i y an g tid ak te rm asu k jiw a Alfam art
# “ ce rd as d an p ed u li” y an g d ap at te rlih at k elu ar P e rsa in ga n k o m p e tito r
y aitu …
# B e rik u t in i y an g tid ak te rm asu k k elo m p o k n o n
T is su e b a sa h
fo o d tissu e y aitu … .
P e rso n il to k o m e la k u k a n p e m b a ta la n tra n sa k si
# B e rik u t in i y an g tid ak te rm asu k m e k an ism e d e n ga n m e n g h u b u n gi b a n k p e n y e d ia ja sa
p em b atalan tran sak si p e n girim an u an g y aitu … . p e n girim an u an g
M e lak u k an s e ra h te rim a fo rm u lir
# B e rik u t in i y an g tid ak te rm asu k p e ran p e rso n il
p e n girim an / p e n e rim a a n u a n g k e p a d a p e r so n il to k o
to k o p ad a p ro se s tran sak si tran sfe r d an a y aitu …
s h ift b e rik u tn y a u n tu k d isim p a n se m e n tar a
# B e rik u t in i y an g tid ak te rm asu k p ro d u k n o n fo o d Su n ligk t e xtr a p u r e
h o se h o ld k ate go ri d ish w ash in g cle an e r y aitu …
# B e rik u t in i y an g tid ak te rm asu k p ro d u k n o n fo o d T o o th p as te k id s
k ate go ri to o th care y aitu
B e rik u t in i y an g tid ak te rm asu k stan d ar id e al
# ju m lah rak gu d an g ( in clu d e rak A T K ) y an g T ip e 9, d e n g an ju m lah r ak 8b u a h
d ise su aik an d e n gan tip e to k o re gu le r y aitu … .
B e rik u t m e ru p ak an ad alah alasan m e n gap a
# A lfam art h aru s m em p u n y ai Lay an an tran sak si M e n in g k atk an k e se jah te ra a n k a ry aw a n
o n lin e , k e cu ali ....
B e rik u t m e ru p ak an ad alah p e rn y ataan m e n gap a
# h aru s Lay an an Siap A n tar Pe san an A n d a, M e n in g k atk an k e se jah te ra a n k a ry aw a n
k e cu ali ....

# B e rik u t y an g b u k an term asu k garis b esar ru an g H y gie n e k e n d a ra an

lin gk u p h y gien e ad alah …
B iay a p en gelu aran listrik T o k o A lfam art B o go r
b u lan jan u ari seb esar R p .7.500.000,- se d an gk an
# target p e n gelu aran b iay a Listrik to k o te rse b u t M e n ca ta t ju m la h p e m a k a ian K W H listrik se tia p
se b esar Rp .7.000.000,- Lan gk ah ap a y an g h aru s a w a l b u k a to k o ( Pu k u l 08.00)
d ilak u k an p e jab at T o k o u n tu k m en ge tah u i
p en gelu aran b iay a Listrik terse b u t .....
B u Sisk a ak an m e lak u k an p ro se s u p d ate d ata
# m aste r. Lalu ia in gin m en ge ce k se gala d ata M e n g e c e k d a ta p ad a a p lik a si SIS
tran sak si y an g te rjad i d i to k o . T in d ak an y an g
h aru s d ilak u k an o leh B u Sisk a ad alah
C airan an tisep tik y an g b e rgu n a u n tu k
# m e m b e rsih k an se lu ru h are a ro n gga m u lu t d an L iste rin e co o l m in t
d igu n ak an d e n gan cara d ik u m u r ad alah fu n gsi
d arip ro d u k …
C ara m en gu ran gi b u n ga e s y an g b e rle b ih an y aitu
d en gan m en cab u t p o w er listrik se lam a 10m e n it
# tan p a h aru s m e m b u k a p in tu k aca m esin fre eze r FA LSE
te rse b u t atau d ib ersih k an m e n ggu n ak an alat
k h u su s.
 M a n fa a t
C e relac b u b u r se re al b eras m e rah b u atan N estle
m e ru p ak an m ak an an p e n d am p in g A SI u n tu k b ay i M e re k
d an an ak u sia 6– 24b u lan y an g tin ggi zat b e si,
# 11v itam in , 5m in e ral d an o m e ga 6b erb e n tu k R a sa
b u b u k , y an g d iju alse h arga R p 12.500d alam
u k u ran 120gram , d alam b e n tu k k ard u s, y an g K e m a san
d ap at d igu n ak an se b elu m 26D e sem b er 2025
m e m ilik i PLU 506. Je n is
C e relac b u b u r se re al b eras m e rah b u atan N estle
m e ru p ak an m ak an an p e n d am p in g A SI u n tu k b ay i
d an an ak u sia 6– 24b u lan y an g tin ggi zat b e si,
11v itam in , 5m in e ral d an o m e ga 6b erb e n tu k
# b u b u k , y an g d iju alse h arga R p 12.500d alam B a rco d e / P LU
u k u ran 120gram , d alam b e n tu k k ard u s, y an g
d ap at d igu n ak an se b elu m 26D e sem b er 2025
m e m ilik i PLU 506.
PLU 506m eru p ak an id e n titas p ro d u k …
# C e tak selisih ad alah ak tiv itas Sto ck O p n am e p ad a
P ro se s SO
tah ap …
C itra ad alah cre w to k o A lfam art, p ad a saat Citra
m e n tran sak sik an p ro d u k d i are a k asir, ad a
k o n su m e n y an g m e m b e li p ro d u k Es
C h e ese p re sso 1C u p , se d an gk an p ro m o B e an sp o t
# p ad a h ari itu salah satu n y a ad alah p ak e t b u n d lin g
M e n a w a rk a n k o n su m e n d e n ga n p a k e t b u n d lin g
b eli Es C h ee sep resso p lu s R o ti Po lo Co ffe e h arga
R p . 16000, d ari h arga R p . 22.000, tin d ak an
p erso n il to k o d alam h al u p se llin g y an g p alin g
te p at, k e tik a k o n su m en m e m b e li p ro d u k te rse b u t
ad alah …
C o m p e n satio n n o n fin an cial y an g b e rh u b u n gan
d en gan p ek e rjaan y aitu … .
# 1. Jalu r k arir y an g jelas.
Se m u a ja w a b an b e n a r
2. Pek e rjaan y an g m e n arik
3. T an tan gan y an g m e n arik
4. Perlu asan tan ggu n g jaw ab
C u ti tah u n an d ap at b e rk u ran g ap ab ila
k ary aw an … .1. M an gk ir 2. T id ak m e lak u k an
# k o n firm asi k e h ad iran se cara le n gk ap saat
Se m u a b e n a r
p re se n si m asu k d an k e lu ar 3. M e lak u k an
k e te rlam b atan / k ek u ran gan jam k e rja 4. Cu ti
le b ih d ari 2h ari d ib u lan y an g sam a
D alam ak tiv itas p e rso n il to k o b erik u t, y an g
d ilak u k an o le h crew k e tik a p ro ses tu tu p to k o
ad alah …
1. Up d ate d ata m aste r
# 2. M e m b u k a fo ld in g gate H a n y a ja w ab a n 4,5y a n g b e n a r
3. SO p artial
4. Se ttlem en t PLN B R Is
5. Se ttlem en t E-T ran s
Se le ct o n e:
D alam ap lik asi A lfagift, k ita d ap at m e lih at to k o –
# FA LSE
to k o Alfam art d e n gan m e n gak se s m e n u e v e n t
D alam ap lik asi A lfagift, m e n u y an g m e n aw ark an
# p ro d u k – p ro d u k se su ai riw ay at tran sak si b e lan ja FA LSE
y aitu m e n u p ro fil k o n su m e n .
# D alam p e rsiap an SO , ak tiv itas y an g p e rtam a k ali
M e m b u a t K K SO
d ilak u k an o le h p e rso n ilto k o ad alah …
D alam p ro se s p e n e rim aan b aran g d ari
# w are h o u se, se te lah d ilak u k an p e rik sa ge m b o k , B u k a ge m b o k
m ak a ak tiv itas y an g d ilak u k an ad alah …
# D alam p ro se s SO , h aly an g h aru s d ip astik an d i
100% ra k su d a h te r in p u t
aw al ad alah …
 D alam se lf m an age m e n t k ita d iajark an u n tu k
# m e n gu asai d iri sen d iri. D alam m e n gu asai d iri k ita T u ju a n , p ik ir an , d an tin d a k a n y a n g p o sitif
h aru s m e m ilik i …
Se m u a b a ran g y an g a d a d i p e sa n a n , W A JIB d ip e n u h i
D alam stan d ar p en y iap an d an p e n ge m asan
# p ro d u k p e san an o n lin e salah satu n y a h aru s ( tid ak a d a ca n ce l tra n sa k si) . A C O S / C O S la k u k a n
M A T T r an sak s i O n lin e , d an p e r so n il m e n g a m b il
ak u rat, y an g d im ak su d ak u rat ad alah … .
b a ra n g k e to k o M A T .
D ari k e e m p at p e rn y ataan b e rik u t, m an ak ah y an g
d ap at d ilak u k an o le h p e rso n il to k o u n tu k
m e n ce gah te rjad in y a b aran g exp ire d d ate?
# 1. Pen aw arah fo k u s p ro d u k 1,3b e n a r
2. R etu r b aran g y an g m en d e k ati e xp ire d d ate
3. Ce k exp ire d d ate b aran g se cara ru tin
4. Lak u k an p e m u sn ah an b aran g d i are a p ark ir
D ari k e e m p at p e rn y ataan b e rik u t, m an ak ah y an g
te rm asu k tin d ak an y an g h aru s d ilak u k an cre w
saat m e lak u k an h an d lin g p ro d u ct tag k h u su s
y aitu …
1. M e m p e rh atik an k e terse d iaan b aran g d i rak
# 2. M e m astik an k ese su aian h arga an tara lab e l H a n y a p e rn y ata a n n o , 1, 2, & 3y a n g b e n a r
h arga d e n gan d ata PO S/ ap lik asi k asir
3. M e m astik an sem u a ite m p ro d u k m e m ilik i lab e l
p rice
4. M e lak u k an d isp lay p ro d u k d e n gan m e to d e
FEFO
D ata k o n su m e n u n tu k tran sak si to p u p p re p aid
# card y an g d ib u tu h k an o le h k asir k e tik a
N o m o r k a rtu p re p a id
m e lak u k an p en gin p u tan p ad a m en u n o n
co m m e rce d i PO S y aitu
D ata k o n su m e n u n tu k tran sak si to p u p p re p aid
# card y an g d ib u tu h k an o le h k asir k e tik a
N o m o r k a rtu p re p a id
m e lak u k an p en gin p u tan p ad a m en u n o n
co m m e rce d i PO S y aitu …
# D ata PO y an g d id o w n lo ad p ad a ap lik asi w e b
D a ta D - V O S P B - T ER IM A
p o rtald i sim p an p ad a fo ld e r…
# D i b aw ah in i ad alah b aran g y an g d ap at
Sa ri r o ti
d im u sn ah k an , k e cu ali …
D i b aw ah in i ad alah d o k u m e n -d o k u m e n to k o
# y an g h aru s d itan d atan gan i o le h d riv er p ad a saat Fak tu r M a n u a l Pe n e rim aa n B ara n g
p en y e lesaian p en erim aan b aran g, k e cu ali…
D i b aw ah in i ad alah d o k u m e n -d o k u m e n to k o
# y an g h aru s d itan d atan gan i o le h d riv er p ad a saat
B ST K P ( B u k ti se rah te rim a k o ta k p e lu ru )
p en y e lesaian p en erim aan b aran g, k e cu ali… .
D i b aw ah in i ad alah h al y an g h aru s d ilak u k an
# p erso n il to k o k etik a p ro se s b aran g d atan g, M e m b e li b ara n g se su a i h a ra p a n d a n k e b u tu h a n
k e cu ali… .
# D i b aw ah in i m e ru p ak an co n to h ten an t u k u ran
B a rb e r sh o p d a n La u n d ry
b esar y aitu …
D i b aw ah in i y an g te rm asu k iso to n ic d rin k
y aitu … .
# 1. O ro n am in C
Se m u a ja w a b an b e n a r
2. Co o lan t
3. Yo u C 1000
4. H y d ro Co co
# D i b aw ah in i y an g te rm asu k R T D rem ed ies d rin k
A d e m sa ri
b o x y aitu …
# D i b aw ah in i y an g tid ak te rm asu k 5p ilar
P e n ce ga h a n d a n p e n a n g gu la n g an b e n ca n a
p en erap an p ro gram A PU -PPT y aitu …
D i b aw ah in i y an g tid ak te rm asu k cara
# m e n gen d alik an h am a u n tu k m en jaga k e b e rsih an
Su su n b a ra n g p ad a p o sisi b e rd iri
are a gu d an g y aitu … .

# D i b aw ah in i y an g tid ak te rm asu k d alam se ctio n M o u th w a sh

p erso n al care ad alah …
# D i b aw ah in i y an g tid ak te rm asu k fo o d p ro d u ct M ie In stan t
b reak fast y aitu
 D i b aw ah in i y an g tid ak te rm asu k k e ten tu an
# p elay an an u n tu k tran sak si tran sfe r d an a y an g M e m b e ri in fo rm asi b a h w a tra n s ak si tra n s fe r d a n a
d ilak u k an d i to k o y aitu … . d iaw a si B a n k In d o n e sia
D i b aw ah in i y an g tid ak te rm asu k p rin sip stan d ar
# k e am an an d an k e an d alan siste m in fo rm asi T ran sp a ra n si
y aitu … .
# D i b aw ah in i y an g tid ak te rm asu k p ro gram
PW P
p ro m o si Sp e cial B ig Ev e n t, y aitu … .
# D i b aw ah in i, ap lik asi y an g tid ak d ap at m e lay an i
A -V o u ch e r
p em b ay aran d en gan m en ggu n ak an QR IS ad alah
D i b aw ah in i, d ep arte m e n y an g tid ak te rlib at
# d alam Pilar Place p ad a "Se rv ice Qu ality Fram e
L o ca tio n
W o rk " ad alah

# D iap e rs d e w asa m asu k d alam se ctio n p ro d u k D ia p e r s

n o n -fo o d d e n gan su b se ctio n …
# D ib aw ah in i ad alah u se r y an g d ap at m e n gak ses M e m b e r R e la tio n O ffice r ( M R O )
ap lik asi In p u t Exp ire d O n lin e , k e cu ali… .
# D ib aw ah in i p ilih an m en u y an g tid ak te rd ap at P u la n g c e p a t
p ad a atte n d an ce o n lin e y aitu …
# D ib aw ah in i p ro d u k p o w d e r cre am e r d an A lfa m a rt gu la m e ra h 400G
ch o co late d rin k y an g d iju al A lfam art, k e cu ali...
D ik etah u i se lisih m in u s d ari T o k o Sale m b a p ad a
B u lan A p ril ( 25h ari) se b e sar R p . 1.745.000,
d en gan b e saran B T SB ad alah 0,15% d ari n e t
# sales p e r b u lan . N e t sale s T o k o Salem b a p ad a R p . 813.500
b u lan te rse b u t se b esar Rp . 621.000.000. D ari
k o n d isi te rse b u t, m ak a b e rap a b esar n o m in al
N SB p ad a to k o te rse b u t ad alah …
# D o k u m en / fo rm y an g d ib aw a o le h d riv e r 1) -2) -5) -6)
d itu n ju k an o leh n o m o r…
# D o w n lo ad File M A T d ip o rtal d ilak u k an o le h T o k o A w a l R e q u e st M A T
to k o … .
Ek o seb agai CO S selalu m e m astik an tim n y a u n tu k
se lalu m elak san ak an sto ck o p n am e p arsial se cara
# te rtib . Un tu k m e lak u k an sto ck o p n am e p ad a rak M a p A cc o 2.
ro k o k d i b e lak an g k asir, m ak a Irn a seb agai k asir
ru tin m en gisi fo rm p ad a …
# Fasilitas y an g d ib e rik an u n tu k to k o SA PA y aitu … A sse t tam b a h a n d a n sa tu p e r so n il cr e w
Fatu r ad alah se o ran g cre w b aru d i T o k o M . T o h a.
D ia b aru saja d ip in d ah k an d i to k o itu , d ia
# m e m ilik i k arak ter seo ran g y an g b e rtip e Po p u ler. G u n a k a n se d ik it Ilu stra si
Se b agaise o ran g p e jab at to k o , tin d ak an ap a y an g
b isa d ib e rik an k e p ad a A n gga
Firn a d atan g k e to k o Alfam art u n tu k m e lak u k an
p em b ay aran d en gan m en ggu n ak an d e b it d an
# cash o u t. D eb it y an g ia m ilik i ad alah d eb it B C A. M in im a l m e la k u k a n p e m b e la n jaa n d ia ta s R p 0,-
In fo rm asi y an g h aru s d isam p aik an o le h k asir d e n ga n m in im a l ca sh o u t R p 50.000,-
k e p ad a Fin a y aitu
Fitu r k o n firm asi p e san an h an y a d iisi n am a
# p en erim a p e san an saja saat p e san an su d ah FA LSE
d ilak u k an d ite rim a o le h k o n su m e n .
Fitu r p ad a Ap lik asi Pe san an O n lin e y an g b e rgu n a
# u n tu k m e lih at riw ay at p e san an y an g p ern ah
R iw ay a t Pe sa n a n
m asu k d an se lesai d ilak u k an p e n girim an k e p ad a
k o n su m e n y aitu … .
# Fu ll d isp lay d e n gan ap lik asi M ax D isp lay d ap at
12
d ilak u k an p ad a w ak tu b e rik u t in i, k e cu ali … .
# Fu n gsi u tam a d ari ap lik asi PO S y an g ad a d i to k o
M e lak u k an tr an sa k si p e m b a y a ra n d i to k o
A lfam art y aitu …
G o p ay ad alah lay an an u an g e le k tro n ik y an g d ap at
# m e lay an i p em b ay aran d e n gan m e n ggu n ak an
T RUE
Q R IS
# G T M an ad alah m e re k p ro d u k k ao s d alam p ria T RUE
# H air sty lin g te rm asu k p ro d u k n o n fo o d p e rso n al T R U E
care .
 H al y an g h aru s d ilak u k an d alam m en in gk atk an
# n et sale s y aitu d en gan m em astik an targe t y an g T RUE
te lah d ib u at p ad a h ari H d ap at te rcap ai

# H al y an g h aru s d ilak u k an k e tik a b aran g k irim M e n g e m b a lik a n k e le b ih a n b a ra n g k e p a d a d riv e r

lan gsu n g te rjad i k e le b ih an ju m lah p cs y aitu … .
H al y an g h aru s d ilak u k an o le h p e rso n il to k o p ad a
# saat ak an m e lak u k an se rah te rim a b aran g k e p ad a FA LSE
k u rir d alam lay an an Alfatre x y aitu m e n ge cek
k artu k e lu arga k u rir
# H al y an g h aru s d ip astik an d alam m e n in gk atk an M e lak u k an s e ttle m e n t E-tra n s d i b a w ah p u k u l
fe e b ase in co m e , k e cu ali.... 21.00
H al-h al y an g h aru s d ip e rh atik an : Pad a tan ggal 5
d an 6Se p te m b e r 2021to k o A lfam art Cile u n gsi
m e n e rim a b aran g seb an y ak 4.420ite m s. Ju m lah
# p en erim aan ( fak tu r LPB ) h aru s sam a d e n gan T RUE
ju m lah m u tasi b aran g p ad a p e rio d e y an g sam a.
Jik a te rjad ip erb ed aan m ak a ad a k e salah an d an
h aru s d ire v isi
H en ry b elan ja d i A lfam art d en gan m en ggu n ak an
m e to d e sp lit tran sak si y aitu tu n ai d an d e b it
# d en gan to tal b elan ja Rp 500.000,-, b e rap ak ah 100.000
u an g tu n ai y an g h aru s d ib ay ar o leh n y a jik a
p em b ay aran m en ggu n ak an d e b it seb esar R p
400.000,-
Iis se d an g m e lay an i k o n su m e n y an g m e lak u k an
# p em b e lan jaan k e b u tu h an se h ari-h ari se k aligu s M e lak u k an s ca n b ar an g b e la n ja d a n p e m b e lian
m e m b e li p u lsa. T in d ak an y an g d ilak u k an o leh Iis p u lsa p a d a a p lik a si P O S
y aitu … .
# In fo rm asi p e san an k o n su m e n y an g m asu k k e A PO d an P o p U p d i P O S
to k o SAPA ak an m u n cu l m e lalu i …
Iq b al ad alah se o ran g cre w y an g b ertu gas se b agai
k asir. K etik a ad a k o n su m e n y an g in gin
# m e lak u k an T ran sak si E T ran s d an m e m b ay ar K o n fir m a si n a m a m e m b e r
p ro d u k y an g su d ah d i p e san m e lalu i ap lik asi E
C o m m e rce, tin d ak an y an g h aru s d ilak u k an Iq b al
se b elu m m e n gk o n firm asi statu s tran sak si ad alah
Iu ran y an g d ik e n ak an k e p ad a k ary aw an u n tu k
# lay an an B PJS K e ten agak e rjaan lay an an Jam in an 2%
H ari T u a ( JH T ) ad alah seb e sar..
Iw an ad alah se o ran g cre w A lfam art. Saat
k o n su m e n in gin m em b ay ar p ro d u k o n lin e y an g
U c ap k an s ala m , p e rk e n a la n n a m a , k o n firm a si je n is
# su d ah d ia p e san d i ap lik asi E co m m erce , u ru tan
la y an a n y a n g ak a n d itr an sa k sik an , d an k o n firm a si
tin d ak an y an g d ilak u k an Iw an p ad a tah ap an
m e m b e r & se b u tk a n n a m a m e m b e r
salam p em b u k a p ad a p e m b ay aran tran sak si
E-T ran s ad alah … .
Jan gk a w ak tu cicilan y an g h aru s k o n su m e n
# b ay ark an d alam lay an an p e n gaju an k re d it, T en o r
d ise b u t
# Je n is m ak an an siap sajise p e rti m ie telu r d an
P re p a re d n o o d le
b ih u n cap tan am d iseb u t … .
# Je n is v o u ch e r gam e o n lin e y an g terse d ia d i
V o u ch e r fisik d a n v irtu a l
A lfam art te rd iri d ari …
Jik a ad a cu sto m er o rd e r p ad a m alam h ari,
te rk irim k e to k o 01.00d in i h ari.
K e m u d ian re n can an y a d iam b il d i to k o jam 8p agi,
# n am u n jam 7se te lah p ro se s p agi su d ah m u n cu l
FA LSE
p op u p.
M ak a p e rh itu n gan O n tim e 10M e n it M ak sim al
07.40

# Jik a d i to k o tid ak m e m ilik i A-k io s, A lfa PO P d ap at T ab le t T o k o

d iak ses m e n ggu n ak an …
 Jik a d ik e tah u i:
T o tal N e t Sale s se b e sar R p . 450.000.000,
B T SB seb e sar 0,15%
# d an to tal b aran g h ilan g seb e sar R p . 900.000, R p 225.000
N SB y an g h aru s d ib ay ar o le h p e rso n il to k o
ad alah … .
Jik a d ik e tah u iA SQ A lfam art T issu e ad alah 12d an
# O n H an d seb e sar 24b erap ak ah tu rn o v e r p ro d u k 2
te rse b u t ?
Jik a d ik e tah u iA SQ A lfam art T issu e ad alah 25d an
# O n H an d seb e sar 50, b e rap ak ah tu rn o v e r p ro d u k 2
te rse b u t ?
Jika diketahui frekuensi p en erim aan b aran g d i T o k o
# Po n d o k D u ta 3ad alah o n e d ay se rv ice , 2H a ri
b e rap ak ah Le ad T im e to k o te rseb u t ?
Jik a d ik e tah u iite m A lfam art A ir M in e ral PET
1500p e n ju alan p ad a:

b u lan Jan u ari 120p cs

# b u lan Fe b ru ari 160p cs 0.82
d an sam p ai d e n gan 20m are t 110p cs

h itu n glah b e rap a T u rn O v e r item te rse b u t jik a

O H saat in i 6p cs ?
Jik a d ik e tah u isu atu p ro d u k ak an e xp ire d p ad a
tan ggal 31A gu stu s 2020d e n gan R H – 60, m ak a
# 1Ju n i 2020
p ro d u k terse b u t h aru s se gera d itarik d ari rak
p ad a tan ggal… .
Jik a ju m lah se to ran Cle re k se b e sar R p 7.000.000,-
# d an ju m lah u an g fisik seb e sar R p 6.850.000,- -150.000
b erap ak ah v arian ce n y a h asil Cle re k terse b u t?
Jik a K asir te lah m en aw ark an 1Je n is Pro gram
# Pro m o si tetap i k o n su m e n m e n o lak , m ak a tid ak FA LSE
p erlu d ilak u k an p e n aw aran p ro m o lain n y a
Jik a p en y e b ab b aran g ru sak te rjad i k are n a
# d isp lay m e le b ih i k ap asitas rak , p e n ce gah an y an g D isp la y se su a i k a p as ita s ra k
h aru s d ilak u k an o leh p erso n il to k o ad alah … .
Jik a p en y e b ab b aran g ru sak te rjad i k are n a
# p en u m p u k an b aran g d i gu d an g, p e n ce gah an y an g M e n u m p u k se su a i k a p a sita s tu m p u k b a ran g
h aru s d ilak u k an o leh p erso n il to k o ad alah … .
Jik a p erso n il to k o m e n d ap atk an v o u ch e r y an g
# su d ah e xp ire d , h al y an g p e rtam a k ali h aru s M e m b e rita h u k o n su m e n d e n ga n m e n g gu n a k an
b a h a sa y an g so p an
d ilak u k an ad alah … .
Jik a p erso n il to k o su d ah m e lak u k an p en ge ce k k an
k e aslian u an g d e n gan d ilih at, d irab a d an
# d ite raw an g n am u n tern y ata m asih tid ak y ak in , M e n g e c e k u a n g d e n ga n la m p u d e te k to r
m ak a tin d ak an y an g se b aik n y a d ilak u k an
ad alah ....
Jik a te rjad ise lisih k u ran g d ari p e n ju alan
( v arian ce m in u s) , y an g d ise b ab k an k are n a
# m u d ah p e rcay a k ep ad a p e rso n ilto k o y an g lain . Ja n ga n m u d a h p e rca y a k e p a d a p e r so n il y a n g la in
Se b agaip erso n il to k o p e n ce gah an y an g d ap at
d ilak u k an ad alah … .
Jik a te rjad ise lisih le b ih d ari p e n ju alan ( v arian ce
p lu s) , y an g d iseb ab k an k are n a tid ak
# m e n gem b alik an u an g k e m b alian re ceh . Seb agai Se la lu m e n g e m b a lik a n b e ra p a p u n k e m b alia n
p erso n il to k o p e n ce gah an y an g d ap at d ilak u k an
ad alah

# Ju m lah su su d alam m em b u at Gu av a M ilk Sh ak e T RUE

ad alah se b an y ak 120m l
K asir ak an m e m ilih m en u retu r d i ap lik asi PO S
# jik a in gin m e m b u k a tran sak si p em b ay aran FA LSE
b elan ja y an g se b elu m n y a te rp e n d in g.
 K asir ak an m e n gin p u tk an n o m o r k o n trak d i
# ap lik asi E-T ran s u n tu k m e lih at lap o ran p e r T RUE
tan ggal tran sak si p e m b ay aran cicilan .

# K ata K u n ci d alam Pilar Pelay an an "Place " y aitu FA LSE

siste m y an g ak u rat, ce p at d an te rp e rcay a
# K ata K u n ci d alam Pilar Pelay an an "Pro d u k " y aitu FA LSE
siste m y an g ak u rat, ce p at d an te rp e rcay a
# K e b e rsih an lan tai ad alah salah satu y an g h aru s T RUE
d ip astik an d ari k eb e rsih an area sale s
# K e cep atan tran sak si o n lin e d ih itu n g d arid ata FA LSE
te rk irim k e to k o , b u k an d ari k o n su m en o rd e r.
# K e giatan tran sfer d an a d i A lfam art d ap at R e gistra si d i a p lik a si R SA
d ilak u k an jik a k o n su m e n su d ah m elak u k an … .
1. B a ran g re tu r,
# K e le n gk ap an ad m in istrasi y an g h aru s d isiap k an 2. N R B B K L ,
p ad a p ro ses alu r k e lu ar u n tu k B K L su p p lie r y aitu
3. Su ra t ja la n re tu r
K e le n gk ap an ad m in istrasi y an g h aru s d isiap k an 1. B a ran g re tu r,
# p ad a p ro ses alu r k e lu ar u n tu k B K L su p p lie r 2. Su ra t ja la n re tu r,
y aitu … . 3. B A P ( Su p p lie r te rte n tu )

# K e lo m p o k p ro d u k ru m ah tan gga m asu k d alam H o u se h o ld

su b se ctio n …
K e te n tu an p ad a tran sak si
# p en girim an / p e n e rim aan u an g y an g h aru s 1& 2b e n a r
d ilak u k an o le h p e rso n ilto k o ad alah se b agai
b erik u t… .
K e tik a ad a k o n su m en y an g d atan g k e to k o
A lfam art d an m e m b ay ar d e n gan m e n ggu n ak an
# u an g cash teru tam a u an g d e n gan p ecah an b e sar, M e n g e c e k k e a slia n u a n g d e n ga n 3D ( d ilih a t, d ira b a ,
d ite ra w an g) sa a t b aru m e n e rim a u a n g
tin d ak an p e rtam a y an g h aru s d ilak u k an o leh
k asir y aitu
K e tik a k asir m e n gece k k easlian u an g y an g
# d ite rim a d ari k o n su m e n d e n gan cara d ilih at, H a sil ce ta k p ad a u a n g m e n g k ila p y an g
y an g h aru s d ip astik an y aitu … . b e ru b a h -u b a h w a rn a jik a d ilih a t d a ri s u d u t b e rb e d a
K e tik a k o n su m e n m e m b aw a d e b it card M an d iri
# u n tu k m e lak u k an p e m b ay aran , k asir b e rh ak FA LSE
u n tu k m e n o lak tran sak si k are n a b an k M an d iri
tid ak b e k erja sam a m e n jad i m e rch an t A lfam art
K e tik a m e lak u k an p eraw atan ch ille r, se lalu
p astik an p in tu ch ille r te rtu tu p rap at agar k e rja
# m e sin k o m p re so r tid ak b e rat, k em u d ian atu r 5 ℃ – 6℃
te m p e ratu re p e n d in gin an u n tu k ch ille r d e n gan
su h u seb e sar ...
K e tik a p ro se s tran sak si m e n u n ju k an k eteran gan M e m in ta k o n su m e n u n tu k m e n e k a n to m b o l R EN EW
# in v alid / e xp ired / u se d co u p o n m ak a y an g C O D E p ad a H p k o n su m e n a ta u k o n su m e n r e sta rt H P
se h aru sn y a d ilak u k an o le h k asir ad alah a ta u re sta rt a p lik a si u a n g e le k tro n ik
K ik i ak an m e m b u at Ice d K o p i K lep o n p esan an
k o n su m e n . K o n su m e n m e m e san Ice d K o p i
K le p o n d e n gan u k u ran 16o z. Se b elu m
# m e m b e rik an Ice Cu b e 250gr d an ju ga Su su 130m l, Sy ru p P a n d a n 15m l, d a n Sy ru p
C o co n u t 5m l
m e n u an gk an 1Sh o t Esp resso , p em b erian
in gre d ie n t y an g h aru s d ilak u k an o le h K ik i u n tu k
m e m e n u h i ge las 16o z te rse b u t y aitu …
1. G u a v a Sy ru p 60m l
# K o m p o sisi d alam p e m b u atan gu av a ju ice 2. A ir M in e ra l 120m l
ad alah .... 3. Ice C u b e
“ T e rim a k a sih , se n a n g m e la y a n i A n d a , Sila h k a n
# K o m u n ik asi y an g te p at u n tu k salam p e n u tu p
ad alah … . d ata n g K e m b a li”
 K o n su m e n atas n am a A h m ad telah b e rb e lan ja d i
to k o Alfam art, p ad a w ak tu itu p ro d u k y an g d ib eli
ad alah m in u m an d in gin d an m ak an an rin gan .
K asir su d ah m e n an y ak an m e m b e r n am u n A h m ad
b elu m m e m ilik in y a. Se te lah tib a d i ru m ah A h m ad
# m e n gelu h k an tid ak ad a stru k y an g d ib e rik an o le h Sa n k si p e rtam a ( SP 1)
k asir d an tid ak ad a in fo rm asi tam b ah an d ari
k asir terse b u t. Jik a k asu s te rseb u t te rjad i d i to k o ,
san k si ap a y an g d ik e n ak an o le h p e ru sah aan
k e p ad a p erso n il y an g m e lak u k an k e salah an
te rse b u t
K o n su m e n atas n am a Sah ru l b e rb e lan ja d i to k o
A lfam art, m e m b e li Sam p o e rn a M ild 16se h arga
R p .24.500, d an m e m b ay arn y a d e n gan u an g
se b esar Rp . 50.000, p ad a saat k asir m em b e rik an
u an g k e m b alian , Sah ru l tid ak m e n gh itu n gn y a,
# b aru se te lah sam p ai d i ru m ah Sah ru l m e n y ad ari Sa n k si p e rtam a ( SP 1) d a n te ra k h ir
b ah w a k em b alian n y a te rn y ata k u ran g seb e sar
R p .5000. Jik a k asu s terse b u t te rjad i d i to k o ,
san k si ap a y an g d ik e n ak an o le h p e ru sah aan
k e p ad a p erso n il y an g m e lak u k an k e salah an
te rse b u t?
K o n su m e n y an g m e lak u k an p e m b ay aran tik et
# k e re ta ap i d i Alfam art ak an m en d ap atk an stru k E-tick e t
tran sak si y an g d igu n ak an se b agai …

# K u o ta p e m e n an g u n tu k k ate go ri k asir ju ara 1p e m e n an g tin g k a t n as io n a l

n asio n al ialah ...
Lab e l p rice ju ga m e n am p ilk an k o d e statu s
# b aran g. Jik a te rte ra k o d e H p ad a lab e l p rice FA LSE
b erarti m e n an d ak an Ite m te rse b u t te rm asu k 100
ite m se d an g
# Lan gk ah p ertam a y an g h aru s k ita lak u k an d alam M e n u lisk a n se m u a k e gia ta n
m e m b u at to d o list ad alah …
Lan gk ah y an g d ilak u k an p ertam a k ali o le h cre w
# p ad a p ro ses p e m b u atan lab e l p rice m en ggu n ak an M e m b u k a sto re P D A ap p lic atio n
PD A y aitu …
Lan gk ah y an g p e rtam a k ali d ilak u k an o le h
P ilih m e n u “ T ra n sa k si” k e m u d ia n p ilih m e n u
# p erso n il to k o d alam p ro se s alu r re p ack in g
y aitu … “ R e p a ck in g”

# Lu w ak W h ite Co ffee Sach e t isi 10ad alah salah B re ak fast

satu co n to h p ro d u k d alam se ctio n …
M ak an an lau t d alam k e m asan k ale n g ( sard e n )
# te rm asu k d alam se ctio n p ro d u k stap le n e e d s C a n se a fo o d
d en gan su b se ctio n …
M e n su p p o rt p e rso n il to k o SA P A u n tu k m e n ge lo la
# M an faat d ari ad an y a A p lik asi Pesan an O n lin e d an m e m o n ito r p e s an an o n lin e y a n g m a su k ta n p a
u n tu k to k o SA PA ad alah … . m e n gh ar u sk a n PO S d a la m k e a d a a n o n lin e .
M ark u s d atan g k e to k o Alfam art u n tu k m e m b e li
tik et k ap al ASD P. Ia ak an m elak u k an p e m b ay aran
# n o n tu n ai ( card ) d en gan d eb it B N I. T in d ak an M e n tra n sa k sik a n p e m b ay a ra n d e n ga n m e s in ED C
L in k
y an g h aru s d ilak u k an o le h k asir u n tu k
m e n y e lesaik an tran sak si te rse b u t ad alah … .
M artin ah ak an m e n y iap k an p ro d u k in h o u se
b ak e ry y an g ak an d iju al d i to k o . Pro d u k
# d i-th aw in g te rle b ih d ah u lu d i ch ille r agar le b ih P ro d u k d ip in d a h k a n d a la m n a m p a n ra ta
m u d ah d ip an ask an se b e lu m d iju al. Perlak u an
p ad a p ro d u k k etik a p ro se s th aw in g te rseb

# M A T T ran sak si O n lin e d ap at d ilak u k an ap ab ila… . Sto k k o so n g, p e rse tu ju an A C d an A M , o rd e r o n lin e

b e lu m d itran sa k sik an
M ay a ad alah p e rso n il to k o d i A lfam art Pasar
B aru . Ia ak an m e n tran sak sik an p e m b ay aran
e -tran s u n tu k tik e t k e re ta, lan gk ah se lan ju tn y a M e n g is i ta n g ga l k e b e ra n g k ata n , s tasiu n aw a l d a n
# y an g d ilak u k an se te lah M ay a m asu k k e ap lik asi
s tasiu n tu ju an
e -tran s, k e m u d ian p ilih lay an an K AI – Pem b e lian
B o o k in g T ik et ad alah …
# M e d ia y an g d igu n ak an u n tu k m e lak u k an K IO SK
tran sak si A lfa PO P d ise b u t d e n gan …
M e lak u k an d isp lay b aran g sesu ai k ap asitas rak
# d ap at d ilak u k an u n tu k m e n ce gah b aran g ru sak D isp la y b a ra n g m e le b ih i k a p a sitas r ak d a p a t
k are n a … . m e ru sa k b a ran g

# M e lak u k an h an d lin g k o m p lain te rm asu k salah FA LSE

satu cara m en aw ark an p ro d u k b e an sp o t
M e m ah am i p ro gram p ro m o y an g se d an g b e rjalan
# m e ru p ak an salah satu cara m e n in gk atk an T RUE
tran sak si fe e b ase
# M e m asak p ro d u k R e ad y T o Eat d an In H o u se P e rsia p an b u k a to k o
B ak e ry d ilak u k an p ad a saat…
M e m astik an k e m b ali k e b e n aran id e n titas d iri
# k o n su m e n se b e lu m m e lak u k an tran sak si d en gan V e rifik a si CD D
m e lak u k an w aw an cara secara lan gsu n g k e p ad a
k o n su m e n te rm asu k d alam tah ap an ...
M e m b u n d e l fo rm u lir p e n girim an / p e n e rim aan
# u an g y an g ad a d i to k o se rta p en girim an fo rm u lir P e ja b a t to k o
k e k an to r cab an g te rm asu k tan ggu n g jaw ab … .
M e m p erce p at p ro ses d isp lay d ari gu d an g k e are a
# sales te rm asu k salah satu tu ju an d isp lay d i area T R U E
gu d an g
# M e n ata atau m e m ajan g p ro d u k se su ai k e ten tu an D isp la y
p lan o gram d ise b u t d e n gan …
M e n gam b il alat p e m b e rsih p lafo n term asu k salah
# satu cara m en jaga k e b e rsih an lan tai d i are a FA LSE
gu d an g

# M e n gam b il alat p e m b e rsih p lafo n term asu k salah FA LSE

satu p e n ge n d alian h am a d i are a gu d an g
# M e n ge tah u i d an m e m e n u h i k eb u tu h an p e lan ggan K e p u a sa n p e la n gg a n m e lalu i sta n d a r p e la y a n a n
ad alah co n to h p e rilak u d ari b u d ay a.... te rb a ik
M e n ggu n ak an listrik u n tu k k e p e n tin gan p rib ad i
# se p e rti m e m b aw a d an m e m ak ai setrik a, FA LSE
h aird ry e r m e ru p ak an salah satu cara
m e n gen d alik an b iay a
# M e n jaga p ro d u k agar tid ak ru sak m e ru p ak an T RUE
salah satu p e ran crew d alam h an d lin g p ro d u k
M e n u y an g h aru s d ip ilih k asir p ad a E-T ran s
# u n tu k m e lak u k an tran sak si p em b ay aran p ajak 2– Pe m b a y a ra n
b u m i d an b an gu n an ad alah …
M e n u tu p lu b an g/ jalan y an g d ilalu i h am a
# te rm asu k salah satu cara m en jaga k e b e rsih an rak FA LSE
d an p ro d u k d i are a gu d an g
M e to d e d e liv e ry / p e n gam b ilan p e san an y an g
# d ap at d ip ilih saat k o n su m e n su d ah se lesai A m b il d i to k o d a n k irim k e ala m at
m e lak u k an tran sak si p e m b e lian m e lalu i Alfa PO P
y aitu …
M e to d e p e m b ay aran y an g tid ak te rse d ia p ad a
# saat k o n su m e n m e lak u k an tran sak si p em b ay aran V o u ch e r
in te rn e t d an p em b e lian v o u ch e r T V y aitu
M icro w av e ad alah jen is p e m an as m ak an an y an g
# m e n ggu n ak an b ah an alm u n iu m d an gelo m b an g T R U E
e le k tro h y d ro id
# N ilai p ro xy N SB u n tu k C re w 3ad alah 1,25. FA LSE
# N ilai p ro xy N SB u n tu k C re w 4ad alah 1,75. FA LSE
N ilai ru p iah b aran g d agan gan y an g d in y atak an
se lisih se su ai h asil p ro ses Sto ck O p n am e d i to k o
se te lah d ik u ran giB T SB ( b atas to le ran si selisih
# b aran g) , y an g ak an m e n jad i tan ggu n gan FA LSE
k ary aw an se su ai p e rh itu n gan d an p ro p o rsiy an g
te lah d ite n tu k an , ad alah d e fin isid arip en etap an
k u an titas m ak sim u m .
# N o m in algaji k ary aw an d ip e rb o le h k an u n tu k FA LSE
d iin fo rm asik an k e p ad a p ih ak lain Se le ct o n e :
 N o m o r ID h an y a d ap at d igu n ak an u n tu k
# m e m v e rifik asi satu p e n u m p an g p ad a saat T RUE
tran sak si p e m b e lian d an p e m b ay aran tik e t k ap al
O k a b e lan ja d i A lfam art d e n gan m e n ggu n ak an
m e to d e sp lit tran sak si y aitu tu n ai d an Sh o p e e
# p ay d en gan to talb e lan ja Rp 850.000,-, b e rap ak ah
50
u an g tu n ai y an g h aru s d ib ay ar o leh n y a jik a
p em b ay aran m en ggu n ak an Sh o p e e p ay seb e sar
R p 800.000,-
O p e ratio n ad alah d e p arte m e n y an g b erh u b u n gan
# d en gan p ilar p e o p le , p ro d u ct, p ro ce ss d an p lace T RUE
p ad a Se rv ice Q u ality fram e w o rk
# O ran g y an g b ertan ggu n g jaw ab u n tu k m en an gan i
Se lu r u h p e r so n il to k o SA PA
lay an an SA PA ad alah …
Pad a alu r p ro se s d isp lay d i are a gu d an g, p e rso n il
# to k o te rle b ih d ah u lu m e n e rim a b aran g d agan gan
FA LSE
d arisu p p lier
Pad a ap lik asi Pro d u ct in fo , K ate go ri saran a
# p ro m o si y an g te rd ap at p ad a m e n u p ro d u ct in fo Sa ran a d a n In Sto re
y aitu …
Pad a B u lan M aret Sad ad m en erim a lap o ran d ari
k o n su m e n ak ib at tid ak m e n an y ak an m e m b e r
se h in gga ia d ik e n ak an san k si SP p e rtam a. D u a
m in ggu se telah itu Sad ad m e lak u k an k e salah an
# y an g sam a, tid ak m e n an y ak an m em b er k e p ad a
SP k e d u a
k o n su m e n y an g lain . A k ib at k e jad ian itu Sad ad
d ilap o rk an k e m b ali o le h k o n su m e n lain n y a. Pad a
k asu s in i san k si ap a y an g d ik en ak an o le h
p eru sah aan k e p ad a p e rso n il y an g m e lak u k an
k e salah an te rse b u t?
Pad a p ro se d u r p e n gan tian atrib u t p ro m o si,
# lan gk ah y an g d ilak u k an cre w se telah m e n ggan ti M e m p e rsia p k a n a trib u t p ro m o si d e n ga n m a sa
atrib u t p ro m o si lam a ( d e n gan m asa p e rio d e y an g p e rio d e te rb a ru
te lah h ab is) y aitu
Pad a p ro se s p e m b u atan lab e l p rice m e n ggu n ak an
# PD A, lan gk ah y an g d ilak u k an cre w se telah
M e n ce ta k lab e l p rice d i c o m p u te r se rv e r
m e lak u k an scan / in p u t b aran g y an g ak an
d ib u atk an lab e l p rice y aitu …
Pad a p u k u l10:00W IB , m u n cu ln o tifik asi p esan an
o n lin e d i T o k o A lfam art Jam p an g Paru n g.
Pe san an te rse b u t m e ru p ak an p e san an y an g
b elu m lu n as. Irm a se b agai k asir lan gsu n g
m e n ce tak d raft p e san an p ad a 10:01W IB . N am u n ,
# p ad a p u k u l 10:07W IB , Irm a m e n y ad ari b ah w a
60d e tik
d raft te rse b u t h ilan g se h in gga ia m e lak u k an
ce tak d raft k e m b ali p ad a p u k u l10:08W IB .
B e rd asark an k asu s te rse b u t, m ak a w ak tu y an g
te rcatat d alam k e ce p atan tran sak si o n lin e
ad alah …
Pad a rep o rt p lan o gram , k o d e u n tu k p ro d u k y an g
# p o sisi d isp lay n y a te rd ap at 2 tie r atau le b ih , X
d alam 1k o tak / slo t acry lic ad alah …
# Pad a saat b u k a to k o m e n y alak an k o m p u ter
C O S/ A C O S
se rv e r m e ru p ak an tu gas d ari… .
# Pad a saat lo gin ap lik asi in p u t e xp ire d o n lin e ,
In p u t N IK & In p u t P IN
y an g h aru s d iin p u t p e rtam a k ali ad alah … .
Pad a saat m e lak u k an tran sak si p e m b ay aran
m e n ggu n ak an G o p ay , se te lah p e rso n il to k o
# m e n -scan p ro d u k y an g ak an d ib e li k o n su m e n ,
P e rso n il to k o m e m ilih n o .2u n tu k G o p ay W a lle t
lan gk ah se lan ju tn y a y an g d ilak u k an o leh p erso n il
to k o ad alah … .
Pad a saat m e n y u su n strate gi p e n ju alan , p e rso n il
# to k o d ap at m e lak u k an Fu lld isp lay u n tu k p ro d u k T R U E
y an g d ifo k u sk an d i rak d isp lay , m e ja k asir
am b alan Pro d u k Sp e sial M in ggu an
 Pad a saat p e n e rim aan ite m ro ti, fisik b aran g y an g
# d ik irim h aru s sesu ai d e n gan ju m lah y an g ad a M e m in ta p e jab a t to k o u n tu k m e re tu r
p ad a fak tu r, jik a tid ak m ak a d riv e r w ajib … . k e k u ra n ga n n y a
Pad a su atu h ari d i T o k o B o n a In d ah te rjad i
p en erim aan b aran g Sari R o ti. Se te lah d ilak u k an
# p en gece k an d an p e n gh itu n gan o le h p erso n il to k o , M e n g e m b a lik a n k e le b ih a n b a ra n g k e p a d a d riv e r
te rn y ata te rd ap at case b aran g le b ih . M ak a y an g
h aru s d ilak u k an o leh p erso n il to k o ad alah
Pad a su atu h ari d i T o k o B o n a In d ah te rjad i
p en erim aan b aran g Sari R o ti. Se te lah d ilak u k an
# p en gece k an d an p e n gh itu n gan o le h p erso n il to k o , M e n g e m b a lik a n k e le b ih a n b a ra n g k e p a d a d riv e r .
te rn y ata te rd ap at case b aran g le b ih . M ak a y an g
h aru s d ilak u k an o leh p erso n il to k o ad alah …
Pad a su atu h ari d i T o k o K e n ari M as te rjad i
p en erim aan b aran g Yak u lt se b an y ak 35p cs.
Se d an gk an p e rse d iaan to k o te rseb u t m asih
# te rd ap at 10p cs y an g m en d ek ati e xp ire d d an T e rim a 45p c s, re ce ip t 35p cs.
ak an d ilak u k an tu k ar gu lin g. B e rap a p cs Yak u lt
y an g h aru s d ite rim a se cara fisik d an d ire ce ip t
se cara siste m ?
Pad a tan ggal 11A p ril2022, d i T o k o H . A b b ah
# te rjad i ak tiv itas p e n e rim aan b aran g d ari su p p lie r
O d n er 1
Yak u lt. Se lu ru h ad m in istrasi p ro ses p e n e rim aan
b aran g terse b u t ak an d iarsip p ad a....
Pada tanggal 12 April 2022, di Toko Sekar Wangi terjadi
aktivitas p e n e rim aan b aran g d ari w are h o u se .
# O d n e r 1.
Se lu ru h ad m in istrasi p ro se s p e n e rim aan b aran g
ak an d iarsip p ad a....
Pada tanggal 12 April 2022, di Toko Subuh Jaya terjadi
aktivitas p e n e rim aan b aran g d ari w are h o u se .
# Se lain m e lak u k an p e n e rim aan b aran g, ju ga O d n er 3
te rd ap at b aran g y an g ak an d ire tu r k e w are h o u se .
Se lu ru h ad m in istrasi p ro se s re tu r b aran g ak an
d iarsip p ad a.…
Pad a tan ggal 30M are t 2022, d iT o k o Jay a A b ad i
te rjad i ak tiv itas p e n e rim aan b aran g d ari
w are h o u se. K e tik a p ro se s p en ge ce k an te rn y ata
# te rd ap at b aran g leb ih se cara q u an tity , se h in gga
O d n er 6
h aru s d ib u atk an su rat jalan in te rn al. Se lu ru h
ad m in istrasi su rat jalan in te rn al ak an d iarsip
p ad a.…
Pad a tran sak si am b il u an g m e n ggu n ak an T ru e
# M o n e y , lan gk ah se lan ju tn y a y an g ak an d ilak u k an P ilih 2. T R U EM O N EY – Pe n ga m b ilan U a n g ( Ca sh o u t)
se te lah m u n cu l lay an an T ru e M o n e y d i ap lik asi
E-tran s ad alah … .
Pad a tran sak si PLN B RIS Po stp aid , saat k asir
# m e lak u k an in p u t n o m o r m eter/ ID p e lan ggan d an D a ta p e la n gg a n d a n ju m la h ta gih a n k o n su m e n
m e n e k an “ e n te r” selan ju tn y a ak an tam p il
Pak Yo n o m e m in ta H e sti u n tu k m e lak u k an
# p ek e rjaan le b ih d ari w ak tu se h aru sn y a. M ak a M e lak u k an p e n gin p u ta n lo n g sh ift
y an g h aru s d ilak u k an o le h Pak Yo n o ad alah …
Pak e t y an g te lah se le sai d iterim a d ari k o n su m e n
# R a k D isp la y
d an d itran sak sik an w ajib d ile tak an d i
Pe jab at to k o ak an d ap at m e lak u k an p ro se s EO D
# ap ab ila Sto ck O p n am e p er h ari u n tu k rak y an g T RUE
d ite n tu k an su d ah d ilak u k an ( A d ju st)
Pe jab at to k o ju ga w ajib m e n an d atan gan i
# d o k u m e n w are h o u se y an g d ib aw a o le h d riv e r
B a ran g su d a h d ite rim a o le h to k o
se b agai b u k ti b ah w a… .
Pe jab at to k o m e m astik an k ele n gk ap an u an g y an g
# ad a d i d alam b ran k as tid ak se lisih d en gan T RUE
m e n gh itu n g satu -p e r satu le m b aran u an g.
 Pe lan ggan telah b e rb e lan ja d i A lfam art Jak arta
y an g b e rlo k asid i d e k at R SIA Jak arta p ad a 23
Fe b ru ari 2022se k itar p u k u l 12.00W IB . Pad a
saat ad a d i are a sales u n tu k m e n cari p ro d u k y an g
d iin gin k an p e lan ggan m en gelu h k an k o n d isi su h u
# ru an gan to k o te rasa p an as, p ad ah al sem u a A ir K e lu h a n p e lan gg an k ate go ri p la ce
C o n d itio n er ( AC ) d i to k o su d ah d ifu n gsik an .
Pe lan ggan b e rh arap h al in i d itin d ak lan ju ti.
B e rd asark an k e jad ian te rse b u t k lasifik asi
k e lu h an y an g m u n cu l te rm asu k k e d alam
k ate go ri…
Pe lan ggan telah m e lak u k an p e m e san an m elalu i
ap lik asi A lfagift d e n gan n o m o r o rd e r
S-220122-A GB CH G Y seb e sar R p . 61.100.
Pe lan ggan m en gin fo rm asik an b ah w a p e san an
A lfagiftn y a su d ah d ite rim a n am u n p elan ggan
# m e n gelu h k an ad a p ro d u k y an g su d ah exp ire d
K e lu h a n p e lan gg an k ate go ri p ro d u ct
y aitu p ro d u k Ultra M ilk fu ll cream 1000m l
d en gan tan ggal e xp ire d 1Jan u ari2022.
Pe lan ggan m erasa k ece w a d an b erh arap d ap at
d ib an tu p ro ses fo llo w u p . B e rd asark an k e jad ian
te rse b u t k lasifik asi k e lu h an y an g m u n cu l
te rm asu k k e d alam k ate go ri
Pe lan ggan telah m e lak u k an p e m e san an m elalu i
ap lik asi A lfagift d e n gan n o m o r o rd e r
S-220122-A GB CH G Y seb e sar R p . 61.100.
Pe lan ggan m en gin fo rm asik an b ah w a p e san an
A lfagiftn y a su d ah d ite rim a n am u n p elan ggan
# m e n gelu h k an ad a p ro d u k y an g su d ah exp ire d
K e lu h a n p e lan gg an k ate go ri ju stifie d
y aitu p ro d u k Ultra M ilk fu ll cream 1000m l
d en gan tan ggal e xp ire d 1Jan u ari2022.
Pe lan ggan m erasa k ece w a d an b erh arap d ap at
d ib an tu p ro ses fo llo w u p . B e rd asark an k e jad ian
te rse b u t k lasifik asi k e lu h an y an g m u n cu l
te rm asu k k e d alam k ate go ri…
# Pe m asan gan p e ru b ah an h arga d ari u p d ate d ata
P e rsia p an b u k a to k o
m aste r d ilak u k an p ad a saat … ..
Pe n ge m b an gan k arir in o v atif ad alah k e n aik an
# k arir se cara d iago n al atau p u n h o rizo n tal d ari
T RUE
su atu p e k erjaan d e n gan b id an g te rten tu k e arah
je n jan g k arir d en gan b id an g b e rb e d a
Pe n ge tah u an m e n ge n ai p ro d u k y an g d iju al
# P ro d u ct k n o w le d g e
m e ru p ak an fu n gsip erso n il to k o m e n ge n ai …
Pe n ge tah u an te n tan g cara m e m b e rik an
# p elay an an k ep ad a k o n su m en m eru p ak an fu n gsi
Se r v ice
p erso n il to k o m e n ge n ai

# Pe n y e b ab v o id & re tu r saat p ro ses tran sak si P e ru b a h a n k e m a sa n p ro d u k

b elan ja, k ecu ali …
# Pe p so d e n t k id s sw e e t straw b e rry te rm asu k T o o th p as te k id s
p ro d u k … .
Pe ran B M saat p e lak san aan Pe o p le Ch eck
d icab agn y a ad alah m e n gin fo rm asik an k ejad ian
# tsb k e se lu ru h to k o d iw ilay ah n y a seb agai b agian T RUE
d ariu p ay a p e n ce gah an su p ay a k e jad ian se ru p a
tid ak te rjad i lagi d i to k o lain n y a
# Pe ran p e jab at to k o d alam m elak u k an M e m b u a t b e rita ac ar a p e m u sn a h a n
p em u sn ah an p ro d u k ad alah …
 Pe rh atik an lan gk ah -lan gk ah p en ggu n aaan
E-T ran s b e rik u t :
1. T an y a k e k u rir N o m o r R e si & PIN Pe n je m p u tan
2. Ce tak Su rat Jalan K u rir
3. Pilih m e n u n o 7atau k e tik Sh ift + ? lalu k e tik
A lfatre x
# 4. Pilih K u rir 3- 4- 6- 1- 2- 5
5. Ce tak Stru k Su rat Jalan K u rir
6. Pilih Am b il

U ru tan lan gk ah y an g b e n ar p e n go p e rasian siste m

E-T ran s saat K asir m en erim a K o n su m e n y an g
m e n girim k an p ak e t ad alah ...
Pe rm in taan b aran g fo o d an d b e v e rage ak an
# te rb e n tu k se cara o to m atis jik a sto ck o n h an d FA LSE
to k o su d ah b e rad a d i atas m in o r
Pe rso n e l to k o m e n e rim a h ad iah , im b alan , d ari
# k o n su m e n atau p ih ak lu ar, p elan ggaran u n tu k
SP P e rta m a
case te rseb u t ak an d ik e n ak an san k si m ak sim al
b eru p a
Pe rso n il m e n ge tah u ise m u a lay an an y an g ak tif,
# lay an an b aru , cara tran sak si d an tid ak m en o lak
T RUE
tran sak si m e ru p ak an salah satu fak to r
k e b e rh asilan e -se rv ice
Pe rso n il to k o b e rtu gas m e lak u k an p en girim an
# b aran g k e alam at tu ju an cu sto m e r y an g
FA LSE
m e lak u k an p em b elian d e n gan m e n ggu n ak an Alfa
PO P
# Pe rso n il to k o b isa m e n getah u i targe t p e n ju alan
A p lik as i P SM O n lin e
p ro d u k PSM m elalu i...
Pe rso n il to k o h aru s m e n ge n ali p ro d u k se cara
# d etail, b e rik u t in i ad alah d e tail d ari p ro d u k ,
P ro m o h ar ian
k e cu ali…
Pe rso n il to k o m elak u k an p ro ses p agi. Saat
# p erso n il to k o m e lak u k an p ro se s u p d ate m aster P ro se s d ata m a ste r
p ad a ap lik asi SIS k e tik a m e m asu k i tah ap
Pe rso n il to k o m en ggu n ak an se ragam k are n a
se ragam … .
1. Seb agai ce rm in id e n titas d iri
# 2. M em b erik an k en y am an an d alam b e k erja Se m u a ja w a b an b e n a r
3. Seb agai ce rm in id e n titas p e ru sah aan
4. M em b erik an k en y am an an b agi k o n su m en y an g
d ilay an
Pe rso n il to k o m en ggu n ak an se ragam k are n a
se ragam … .
1. Seb agai ce rm in id e n titas d iri
# 2. M em b erik an k en y am an an d alam b e k erja Se m u a ja w a b an b e n a r
3. Seb agai ce rm in id e n titas p e ru sah aan
4. M em b erik an k en y am an an b agi k o n su m en y an g
d ilay an i
Pe rso n il to k o tid ak d ip erb o le h k an u n tu k
m e n ggu n ak an p o in m em b er k o n su m en u n tu k
# k e p e n tin gan p rib ad i se p e rti jajan d i to k o d an M e n y a la h g u n a k a n k o m p u te r PO S u n tu k
se rin g m e m an ip u lasi p ro m o si y an g seh aru sn y a k e p e n tin ga n p rib a d i
d ib e rik an k ep ad a k o n su m en . Jik a h al te rse b u t
d ilak u k an , m ak a tin d ak an te rse b u t term asu k … .
Pe rso n il to k o w ajib m e m b e rik an p e lay an an .
# Salah satu n y a d en gan se lalu m en jaga k e b e rsih an FA LSE
d an k e rap ian area sale s, u n tu k m e n cip tak an
k e m arah an k o n su m e n
 Pe rso n il to k o w ajib m e m b e rsih k an
p ro d u k -p ro d u k y an g terd ap at d i area sale s
m au p u n d i are a gu d an g. Saat m e lak u k an
# k e b e rsih an p ro d u k d i are a sale s, se telah p e rso n il M e n d isp la y p ro d u k h in gg a ra p i se su a i p la n o gr am
to k o m e lak u k an p en gelap an h in gga m e n cap ai d an p e rh atik a n FEFO
se m u a p e rm u k aan k e m asan p ro d u k d e n gan
h ati-h ati, lan gk ah selan ju tn y a y an g d ilak u k an
o le h p e rso n il to k o ad alah …
Pe rso n il to k o w ajib m e n ge tah u i saran a
# p en d u k u n g k e b e rsih an d an k e rap ian d alam d an
M e n y a p u ar e a sa le s to k o
lu ar to k o . Sap u d an p e n gk id igu n ak an jik a ak an
m e lak u k an ak tiv itas… .
Pe rso n il to k o : “ H allo ad ik , m au b e li
# ap a ?” K o n su m e n : “ M au b e li e s k rim , k ak ” Perso “ A d ik k e sin i sa m a sia p a ?”
to k o : … … Pe n aw aran y an g e fek tif y an g d ilak u k an
o le h p e rso n il to k o ad alah …
Pih ak y an g m e n an d atan gan i fak tu r M A T p ad a
# FA LSE
k o lo m p en girim ad alah are a co o rd in ato r
Pilih lah tin d ak an y an g d ap at m e n ce gah
te rjad in y a p e n an gan an b aran g ru sak :
# 1.M e m b iark an to k o d alam k e ad aan k o to r,
H a n y a ja w ab a n 2,4y a n g b e n a r
2.M e n ata b aran g se su ai k ap asitas tu m p u k an ,
3.M e n d isp lay b aran g se cara b erleb ih an , 4.Selalu
m e n jaga k e b e rsih an to k o
Pilih lah tin d ak an y an g d ilak u k an u n tu k
m e n ce gah te rjad in y a b aran g ru sak d an e xp ire d
te rk ait p en y im p an an p ro d u k d i gu d an g:
# 1.M e n d isp lay b aran g d en gan gro u p in g
Se m u a ja w a b an b e n a r
b erd asark an fo o d d an n o n fo o d , 2.M en d isp lay
b aran g satu an d i rak , 3.M e n ata b aran g k arto n an
b erat ( flo o r d isp lay ) , 4.M e n ata b aran g k arto n an
rin gan d i rak gu d an g p alin g atas
Pilih lah tin d ak an y an g h aru s d ilak u k an cre w
te rk ait se w a d i to k o : 1.M e n ge ce k rep o rt 44se tiap
satu m in ggu se k ali, 2.M e m astik an p ro d u k y an g
# ad a d i re p o rt 44te rd isp lay se su ai saran a se w a, H a n y a ja w ab a n 4y a n g b e n a r
3.M e m astik an p ro d u k y an g te rd isp lay d i saran a
se w a d alam k ead aan lay ak ju al, 4.M e n aw ark an
p ro d u k y an g te rd isp lay d i saran a se w a
Pilih lah tin d ak an y an g h aru s d ilak u k an cre w
te rk ait se w a d i to k o : 1.M e n ge ce k rep o rt 44se tiap
satu m in ggu se k ali, 2.M e m astik an p ro d u k y an g
# ad a d i re p o rt 44te rd isp lay se su ai saran a se w a,
Se m u a ja w a b an b e n a r
3.M e m astik an p ro d u k y an g te rd isp lay d i saran a
se w a d alam k ead aan lay ak ju al, 4.M e n aw ark an
p ro d u k y an g te rd isp lay d i saran a se w a
Po w er d rin k ad alah m in u m an o b at – o b atan y an g
d ib u at d e n gan ram u an h e rb al, d iju al d alam
# k e m asan k h u su s y an g d ap at lan gsu n g FA LSE
d ik o n su m si atau d ise d u h
Prin sip m e n ge n ali p e n ggu n a jasa ( PM PJ)
# d ilak u k an te rh ad ap p e n ggu n a jasa, k e cu ali d alam P e n gg u n a jasa a k a n m e lak u k an tra n sa k si
h al… . p e m b e lia n b a ra n g d ag a n ga n
Pro d u ct in fo m e ru p ak an ap lik asi y an g d ap at
# m e m p e rm u d ah cre w to k o d alam m e n jalan k an In p u t e x p ire d
ak tiv itasn y a. D ib aw ah in i m e n u y an g tid ak
te rd ap at p ad a ap lik asi p ro d u ct in fo y aitu …
Pro d u k b o ttle – can liq u id m ilk y an g d iju al d i
# A lfam art d alam b e n tu k can liq u id m ilk y aitu … . B e a r b ra n d
Pro d u k carb o n ated d rin k y an g d iju al d i A lfam art
d alam b en tu k carb o n ated d rin k can y aitu …
1. Se v en up
# 2. Co ca co la Se m u a ja w a b an b e n a r
3. A&W
4. Fan ta
# Pro d u k E-Se rv ices d ap at d itran sak sik an m e lalu i T R U E
ap lik asi E-tran s d an A -K io sk .
# Pro d u k n o n fo o d y an g tid ak term asu k su b sectio n H a p p y n a p p y
p an ts d iap ers y aitu … .
Pro d u k p o p o k b ay i atau p em b alu t d alam b en tu k
# k arto n an n o n fo o d d ap at d ile tak k an d i rak 903 FA LSE
y an g b e risi te h , k o p i k e b u tu h an p o p o k d an m ie .
Pro d u k y an g d ip ro d u k si d an d ik e m as k h u su s
# d alam seb u ah k e m asan , d an p ro d u k itu h an y a P ro d u k h o u se b ra n d
d ip e ro leh d i te m p at terse b u t d e n gan tid ak
m e n ggu n ak an m e rk to k o ad alah d e fin isi d ari …
Pro d u k y an g terb u at d ari m in y ak d an m in e ral
# y an g b e rfu n gsi m e lem b u tk an k u lit d ise b u t T RUE
caju tp u ti o il.
V o u ch e r ( d a p a tk a n b e n e fit d e n ga n m e n u k ar k an
Pro gram AlfaStars ( p ro gram lo y alti p o in d en gan p o in a ta u “ sta r” y a n g d i d ap a t d e n g an p e n aw a ra n d
# su p p lier m en ggu n ak an satu an “ star” )
k o lo m v o u ch e r
Pro m o p ak e t m e ru p ak an m e n u y an g d igu n ak an
# u n tu k m e n gin p u t p ro d u k go o gle p lay p ad a
POS
p em b e lian v o u ch e r gam e o n lin e fisik y an g
te rd ap at p ad a ap lik asi …
# Pro m o si PW P / Pro m o Se rb a tid ak b e rlak u u n tu k
Sa b u n & Sh a m p o o
p em b e lian p ro d u k , k e cu ali…
Pro se s LPB B K L te rd ap at 2p ro se s y an g h aru s
# d ilak u k an , seb e lu m m elak u k an p ro ses te rim a
M em bu at PO
b aran g / re ce ip t b aran g d i SIS p e jab at to k o h aru s
m e lak u k an … .
# Pro se s p agi atau u p d ate d ata m aste r d ilak u k an
P e rsia p an b u k a to k o
o le h p e jab at to k o p ad a saat…
Pro se s p e rsiap an tran sak si ju ga h aru s
# m e m p e rh atik an te m p at k e rja d e n gan
R in g k as , R a p i, R e sik , R aw a t, R a jin
m e n e rap k an 5R , y an g m e ru p ak an sin gk atan
d ari…
R an d y su d ah m e lak u k an p e m e san an tik e t o n lin e
d en gan m en ggu n ak an agen B aray a trav el
m e n ggu n ak an ap lik asi b iro p e rjalan an . Saat ak an
# m e lak u k an p em b ay aran d an telah m e n d ap atk an
T ran sa k si p ay m e n t
k o d e b ay ar, Ran d y m em ilih A lfam art u n tu k
m e lak u k an tran sak si. T ran sak si y an g d ilak u k an
o le h R an d y d ise b u t d e n gan …
R an i ad alah se o ran g A CO S d i T o k o Se m ar. Su atu
# h ari ad a b aran g d atan g d ari w areh o u se. Seb agai
T e rim a m a p d a ri d riv e r
A C O S, ak tiv itas y an g h aru s d ilak u k an o leh R an i
ad alah
R an i ad alah se o ran g A CO S d i T o k o Se m ar. Su atu
# h ari ad a b aran g d atan g d ari w areh o u se. Seb agai
T e rim a m a p d a ri d riv e r
A C O S, ak tiv itas y an g h aru s d ilak u k an o leh R an i
ad alah …
R atn a d im in ta o le h p e jab at to k o u n tu k
m e n y iap k an p ro d u k Sw e e t B re ad . K e m u d ian ia
lan gsu n g b e rsiap d an m en ge lu ark an sw e et b re ad
# u n tu k d i th aw in g se su ai d e n gan e stim asi
Sa v o u ry Ch ic k e n , G ar lic C h e e se d a n C h izu B u n
p en ju alan d an m en gisi fo rm u lir sto ck y an g ak an
d ip ro d u k si sam b il m u lai m e m an ask an o v e n .
Pro d u k y an g sesu ai d e n gan k lasifik asi p ro d u k
u n tu k d i b ak in g o le h Ratn a te rd iri d ari … .
R atn a m e ru p ak an salah satu p erso n il to k o d i
A lfam art R asu n a Said 2. Saat m e n tran sak sik an
M e m a stik a n jar in ga n ED C te rk o n e k si d e n g an b aik ,
# p em b ay aran d en gan m en ggu n ak an ED C, ia se lalu
te rh u b u n g k e PO S d a n SIS, stru k te rse d ia se r ta
m e m astik an lay ar ED C d alam k e ad aan m en y ala.
te rp a sa n g d e n ga n b a ik
H al lain n y a y an g h aru s d ip astik an ju ga o le h
R atn a y aitu … .
R e ad y to Eat ad alah p ro d u k m in u m an y an g telah
# m e lalu i p ro se s p e n go lah an d an d ap at d ik o n su m si FA LSE
lan gsu n g.
 R in a selalu m e m p elajari ju k lak p ro m o si H -1
se b elu m p ro m o si b e rjalan agar tid ak salah d alam
# m e lak u k an p en aw aran k ep ad a k o n su m e n . M e m a h a m i m e k an ism e p ro m o si
T in d ak an y an g d ilak u k an o le h R in a m e ru p ak an
u p ay a d alam h al … .
R in d am b aru sele sai m e lak san ak an p ro se s p agi.
Lalu ia lan gsu n g m en gh itu n g m o d al k asir,
m e m astik an stru k te rp asan g d e n gan b aik p ad a
# p rin ter, m e m astik an k an to n g b e lan ja te rse d ia M e m a stik a n stru k te rse d ia d a n p rin te r te rh u b u n g
k e POS
d an k e te rse d iaan h ad iah len gk ap . T in d ak an
lain n y a y an g h aru s d ilak san ak an o le h Rin d am
y aitu …
R irin ad alah se o ran g p e jab at A CO S d i to k o
A lfam art A ce h . Saat b e rtu gas se b agai k asir, k e tik a
ad a k o n su m e n y an g b e rtran sak si, d i tah ap an
# tran sak si k asir d alam stan d ar k o m u n ik asi Se r ah k an u an g k e m b a lian , k ar tu k o n s u m e n d a n
tran sak si re gu le r, tin d ak an y an g h aru s d ilak u k an s tru k k e m b a lia n
R irin se b e lu m m e lak u k an "u cap an te rim a k asih
d an salam ” ad alah … .
Saat m e lak san ak an p e rsiap an p en ju alan , se te lah
# k o m p u te r siap tin d ak an se lan ju tn y a y an g h aru s M e lak u k an p e rsia p a n m o d a l k a sir, k an to n g b e la n ja
d ilak u k an o le h p e rso n ilto k o y aitu d an h ad ia h
Saat m e lak u k an p e raw atan k o m p o n en ch ille r,
# jik a p ad a k o m p re so r/ k o n d en so r te rsu m b at o leh M e lak u k an p e m b e r sih a n m e n g gu n ak a n sik a t a tau
k o to ran d an d e b u , y an g d ilak u k an o le h p e rso n il k u as m in im al 6b u la n se k a li
to k o ad alah … .
Saat m e lay an i k o n su m e n u n tu k m e lak u k an
# tran sak si p e m b ay aran asu ran si, k asir m e m ilih T RUE
p ilih an 1– In q u iry ( p e n ge ce k an )
Saat m e n ge k se k u si se b u ah re n can a k e rja A CO S
# b isa m e n ggu n ak an b e b e rap a h al u n tu k
Go al
m e m astik an e k sek u si b erjalan d e n gan b aik ,
k e cu ali
Saat m e n ggu n ak an ap lik asim ax d isp lay , h al y an g
# M e lak u k an fac in g o u t u n tu k m e n ja g a k e ra p ia n
d ilak u k an cre w se telah m e lak u k an k o n firm asi
b a ra n g d i ra k
satu p e rsatu b aran g se te lah d i d isp lay y aitu …
Saat m e n ggu n ak an ap lik asi m ax d isp lay , h al y an g
# d ilak u k an crew se te lah m e n gam b il b aran g y an g
M e n d isp la y b a ra n g d e n ga n m e to d e FEFO
ak an d i d isp lay d an m e m e rik sa k e lay ak an b aran g
ad alah …
M e m a su k k a n b u n d le u a n g d a n d o k u m e n se to ra n
Saat p e n girim an u an g se to ran m e lalu i m o b il
# b aran g, y an g w ajib d ilak u k an o leh p ejab at to k o p e n ju a la n to k o d im a su k k a n d a la m k a n to n g
k h u su s/ k a n to n g p la stik y an g te rso r o t o le h C CT V
ad alah
y a n g ad a d i ru a n g p e ja b a t to k o
Saat p e rso n il to k o m e lak u k an clerek d i ap lik asi
PO S, sete lah m e n e k an m e n u “ T ran sfer sale s ”
# k e m u d ian se te lah p ro se s tran sfe r sale s sele sai, M e n g in p u tk a n n o m in al u a n g se to ra n k a sir y a n g
te k an O K . Lan gk ah se lan ju tn y a y an g d ilak u k an s u d a h d ih itu n g
o le h p e rso n il to k o y aitu …
Saat p e rso n il to k o m e lak u k an cle re k d i ap lik asi
PO S, se te lah m e n e k an m e n u F11C le rek d an
# m e n gin p u tk an N IK d an p assw o rd p e jab at to k o P ro se s c le re k b e rh a sil, k e m u d ia n k lik O K d a n
lalu tek an p ro se s. Lan gk ah se lan ju tn y a y an g a p lik a si PO S ak a n k e lu a r
d ilak u k an o le h p e rso n ilto k o ad alah … .
Saat p e san an o n lin e su d ah d ilak u k an p ack in g
se su ai stan d ar d an su d ah siap u n tu k d ilak u k an
# p en girim an / sed an g d ik irim k an o le h p erso n il P ro se s
lay an an SAPA, m ak a statu s p ad a track in g o rd e r
ak an b eru b ah m en jad i … .
Saat p ro ses re d ee m su d ah b e rh asil, k o n su m e n
# h aru s m e n u n ggu 1x24jam u n tu k m e n ik m ati T RUE
se b agai m e m b e r p re m iu m k are n a su d ah m em b eli
v o u ch e r sp o tify d i Alfam art
 Saat tran sak si k asir m e n ggu n ak an G o p ay , M e n g is i n o m o r H P k o n su m e n d e n ga n k o d e
# p erso n il to k o ak an m em ilih k o d e n o . 20 Go p ay “ 111010” k e m u d ia n te k a n e n te r d a n m u n cu l P O P U
W alle t d i ap lik asi PO S. Lan gk ah se lan ju tn y a y an g
u n tu k in p u t to k e n k o n s u m e n p ilih “ O K ”
d ilak u k an o le h p e rso n ilto k o ad alah … ..
Saat tran sak si m e n ggu n ak an u an g e le k tro n ik
G o p ay , se telah m u n cu lPO P UP “ Pro se s Valid asi M e n y e le sa ik an tra n sa k si se p e rti b ia sa
# ( m e n y e r ah k a n str u k p e m b a y a ra n k e k o n su m e n d a n
E-T ran s Go p ay W alle t Su k se s” , se lan ju tn y a
b a ra n g b e la n ja an )
p erso n il to k o ak an … .
Salah satu cara m e lak u k an u p se llin g ad alah
# p erso n il to k o h aru s m e m ah am i p ro d u k u n ggu lan T RUE
atau b e st se lle r
Salah satu cara m e lak u k an u p se llin g ad alah
# p erso n il to k o h aru s m e m ah am i p ro gram p ro m o si T RUE
y an g sed an g b e rjalan
# Salah satu cara m e n cap ai n et sales ad alah … d e n ga n m e m b u a t targ e t s ale s h a rian
# Salah satu co n to h co m p lain d e n gan in d ik ato r
A re a sa le s k o to r
p lace ad alah
# Salah satu co n to h co m p lain d e n gan in d ik ato r
P ro m o tid ak se su a i
p ro ce ss ad alah …
T ran sa k si k e u a n g a n y a n g d igu n ak a n d a n / ata u y a n g
# Salah satu d efin isi tran sak si k e u an gan d ik e ta h u i a k a n d igu n ak a n u n tu k m e la k u k a n tin d a k
m e n cu rigak an m e n u ru t PP T PPT y aitu … p id an a te ro rism e
T ran sa k si k e u a n g an y a n g d igu n a k an d a n / ata u y a n g
# Salah satu d efin isi tran sak si k e u an gan d ik e ta h u i a k a n d ig u n a k a n u n tu k m e la k u k an tin d a k
m e n cu rigak an m e n u ru t PP T PPU y aitu …
p id an a te ro rism e
# Salah satu h ak y an g d id ap at k ary aw an y aitu … . M e n d a p a t im b a la n u p a h se s u ai p e k e rjaa n
Salah satu h al y an g h aru s d ilak u k an o le h p e jab at
# to k o se te lah m e m atik an k o m p u te r d i to k o y aitu FA LSE
m e m atik an stab ilize r d an m e n cab u t k ab el listrik
Salah satu h al y an g h aru s d ip astik an d an
d ip e rsiap k an se te lah m e n gu n d an g k o n su m e n
# d alam m en in gk atk an ST D d ari sisi p eo p le ad alah T ru e
p en am p ilan se m u a p e rso n il to k o se su ai d e n gan
stan d ar: b e rsih , rap i, go o d lo o k in g d an w an gi
Salah satu k e te n tu an p e n y u su n an d an k e rap ian
# se to ran p e n ju alan , y an g h aru s d ilak u k an o le h U a n g k e r tas tid a k b o le h d i sta p le s
p erso n il to k o y aitu … .
Salah satu p en y eb ab p e lay an an d ip e rlu k an d ari
# su d u t p an d an g k o n su m e n y aitu p ersain gan re tail T R U E
se m ak in k e tat
Salah satu p en y eb ab p e lay an an d ip e rlu k an d ari
# su d u t p an d an g p e rsain gan b isn is y aitu T RUE
k o m p e tito r se m ak in ad ap tif d an in o v atif
Salah satu p eran C O S/ A CO S d alam m e n cap ai
# target N et Sale s su p ay a m e n an g IK T y aitu FA LSE
m e n u ru n k an ST D to k o .
Salah satu p eran cre w y an g te rm asu k d alam
# tah ap an ak tiv itas p e n y im p an an b aran g d ari C e k p ro d u k an tar a b a ra n g y a n g la m a d a n b a ra n g
w are h o u se… y a n g b aru d ik ir im

# Salah satu p erilak u y an g m e n cerm in k an Sa n tu n d a la m b e rp e n a m p ila n

in te gritas y an g tin ggi y aitu … .
Salah satu stan d ar k o m u n ik asi saat m e lak u k an
# se rah te rim a p e san an k o n su m e n ad alah
k o o rd in asi, co n to h n y a ad alah … .
# Salah satu tin d ak an p e n an gan an k asu s p e n cu rian
o le h p ih ak e k stern al y aitu …
# Salah satu tin d ak an y an g d ilak u k an cre w
te rh ad ap p e rm asalah an p ro d u k p ro m o si y aitu …
Salah satu tu ju an A lfam art m en gem b an gk an
# b isn is fo o d & B ev e rage ad alah M en in gk atk an
b ran d aw are n e ss A lfam art
“ Se lam a t Pa gi Ib u N in d i, sa y a D o n i d a ri A lfa m ar t
C ik o k o l m e n g in fo rm a sik a n b a h w a o rd e ran m e lalu i
A lfa gift a k an se g e ra d i k irim k a n o le h T im K a m i.
M o h o n d ip astik a n b a h w a p e n e rim a a d a d i te m p a t.
T e rim a k a sih ”
M e n g h in d a ri tin d a k a n m a in h a k im se n d ir i
M e n g in fo r m a sik a n m e k a n ism e p r o m o si te ru p d a te
k e p a d a k o n su m e n
T RUE
# Salah satu tu ju an d ari d isp lay ad alah u n tu k T RUE
m e n am p ilk an in fo rm asi p ro d u k .
# Salah satu tu ju an d isp lay d i area gu d an g y aitu TRUE
m e n jaga k u alitas d an k u an titas b aran g
Salah satu y an g term asu k p eran cre w d alam
# M e m isa h k a n b a ra n g r e tu r fo o d d an n o n fo o d
tah ap an ak tiv itas re tu r k e w are h o u se y aitu …
Saran a p ro m o si in i d igu n ak an u n tu k m e n d isp lay
ite m p ro m o y an g d ite m p atk an p ad a flo o r d isp lay .
# T erse d ia d alam 2alte rn atif p ilih an y aitu 2 T RUE
sh e lv in g d an 3sh elv in g. Saran a p ro m o si in i
ad alah fo ld in g rak
Saran a p ro m o si y an g ad a d i to k o b e ru p a go n d o la.
# G o n d o la fo o d d a n n o n fo o d
G o n d o la terd iri d ari 2je n is y aitu …
Se k ar d im in ta ib u n y a u n tu k m e lak u k an tran sak si
p em b ay aran gas PGN d i to k o A lfam art. Ib u n y a
# m e m b e ri se ju m lah u an g tu n ai u n tu k N o m o r ID p e lan gg an
m e m b ay ark an tagih an . Se lain u an g tu n ai, y an g
d ib u tu h k an o leh Se k ar u n tu k tran sak si
p em b ay aran gas PGN ad alah
Se o ran g k o n su m e n b e lan ja o n lin e d i ap lik asi
A lfagift. Saat ch e ck o u t p e san an , ia m e m ilih
m e to d e p em b ay aran C O D . Pe san an k o n su m e n
# te rse b u t m asu k k e d alam tran sak si o n lin e d i to k o L an gsu n g m e la k u k a n ce ta k d ra ft p e sa n an
A lfam art Cik o k o l 2. M ak a y an g se h aru sn y a
d ilak u k an M ay a se b agai cre w y an g b ertu gas
se b agai k asir p ad a saat itu ad alah …
Se ragam len gk ap d an h e lm tid ak w ajib d igu n ak an
# o le h p e rso n il to k o SA PA p ad a saat ak an FA LSE
m e lak u k an p en girim an b aran g
Se rly ak an m em b u at Ice G ree n T e a p e san an
k o n su m e n d e n gan u k u ran 22o z. Sete lah
# m e laru tk an 100gram p o w d er k e d alam air p an as
A ir m in e ra l 160m l d a n Es b atu 290g ra m
100m l, p en am b ah an in gre d ie n t y an g h aru s
d ilak u k an o le h Se rly u n tu k m e m e n u h i ge las 22o z
te rse b u t y aitu …
Se su ai d en gan k e te n tu an SM K I, m ate ri train in g
# d ik atego rik an d alam je n is in fo rm asi in tern al,
T RUE
y an g artin y a h an y a d ap at d igu n ak an d i in te rn al
p eru sah aan y an g d ise rtai h ak cip ta
Se telah clere k d ilak u k an , sem u a u an g seto ran
k asir su d ah d i p ick u p k e p ad a p e jab at to k o y an g
d ib u k tik an tan d a tan gan se rah te rim a p ad a M ap
# A cco p ick u p k asir, k em u d ian p e jab at to k o
P e ja b a t to k o
m e n gh itu n g u an g b ran k as y an g m e n jad i
tan ggu n g jaw ab n y a ak an tetap i te rjad i se lisih
u an g y aitu m in u s R p 20.000,- . siap ak ah y an g
h aru s b e rtan ggu n g jaw ab ?
Setelah proses se le sai, m ak a
# O d n er 6
p ro se s se lan ju tn y a ad alah p e n garsip an p ad a ...
Se tiap tarik tu n ai D O K U w alle t y an g d ilak u k an
# o le h sto re o w n e r m e lalu i m elalu i ge rai
FA LSE
( alfam art/ alfam id i) d ik e n ak an b iay a tam b ah an
se b esar Rp . 4.500
Se tiap tarik tu n ai D O K U w alle t y an g d ilak u k an
# o le h sto re o w n e r m e lalu i m elalu i ge rai
T RUE
( alfam art/ alfam id i) d ik e n ak an b iay a tam b ah an
se b esar Rp . 5.000
Se tiap tu tu p to k o , p erso n il to k o w ajib m e lak u k an
# EO D . D o k u m en -d o k u m e n y an g d icetak k e tik a O d n er 4
EO D h aru s d iarsip p ad a.…
Sin ta ad alah p e rso n il to k o d i A lfam art G riy a B aru .
Ia ak an m en tran sak sik an p e m b ay aran e-tran s
u n tu k to p -u p Go p ay , lan gk ah se lan ju tn y a y an g K e tik 1. G o p a y – T O P U p , p ilih O K u n tu k
#
d ilak u k an se te lah Sin ta m asu k k e ap lik asi e -tran s, m e lan ju tk a n
k e m u d ian p ilih lay an an G o p ay ad alah … .
 SM K I ad alah b agian d ari k ese lu ru h an siste m
m an aje m e n o rgan isasi u n tu k m e n e tap k an ,
# m e n go p erasik an , m e m an tau , m e n in jau , T RUE
m e m e lih ara d an m en in gk atk an k e am an an
in fo rm asi y an g d ib an gu n d e n gan p e n d e k atan
risik o
# SO m an u al d ap at d ilak u k an o leh cre w jik a te rjad i K h u su s u n tu k to k o y a n g tid a k b isa m e n g gu n ak a n
h al b e rik u t, y aitu … PD A
# Stan d ar d im e n si rak gu d an g ad alah … T in gg i 2m e te r x Le b a r 1m e te r x K e d a lam a n 0,5
m e te r
# Stan d ar leb ar rak gu d an g ad alah 5m FA LSE
# Stan d ar p e n am p ilan b agi p e rso n il to k o w an ita C e lan a je an s d an se ra g am d ik e lu ark a n
h am il ad alah …
Su atu h ari A n to k ( seo ran g cre w T o k o Sale m b a
# R ay a) se d an g m e lak u k an k e b e rsih an rak . M ak a M a p A cc o 6.
tu gas A n to k ad alah m en catat ak tiv itas te rseb u t
p ad a....
Su atu h ari In d ri se b agai crew ak an m elak u k an
d isp lay d e n gan ap lik asi M ax D isp lay . U n tu k
# m e m u d ah k an , A n d ri in gin m e lak u k an d isp lay O rd e r b y ju m la h
b erd asark an ju m lah item d ari se lu ru h rak
regu le r. M ak a tam p ilan y an g h aru s d ip ilih o leh
In d ri ad alah …
Su rat p e rin gatan k etiga ad alah Su rat y an g
d ib e rik an k ep ad a k ary aw an y an g m e lak u k an
tin d ak an p e lan ggaran se b agaim an a d ise b u tk an
# d alam p eratu ran p e ru sah aan d an / atau p e ratu ran T R U E
lain n y a y an g b e rlak u d i PT . SA T se rta sed an g
d alam m asa Su rat Pe rin gatan K e d u a, seb agai
b en tu k p em b in aan y an g K e tiga agar k ary aw an
d ap at m e m p e rb aik id iri d an b e k e rja le b ih b aik .
T am a sed an g m elay an i k o n su m e n y an g b aru
se lesai b erb e lan ja d i to k o A lfam art. Se te lah
m e n -scan sem u a b aran g y an g ad a d i k e ran jan g
M e n tra n sa k sik a n p e m b ay a ra n k o n su m e n
# k o n su m e n d an m e n an y ak an m eto d e
m e n gg u n a k a n ED C B C A d a n m e m in ta k o n su m e n
p em b ay aran , k o n su m e n ak an m e m b ay ar d e n gan
m e n gin p u tk a n p in p a d a m e sin ED C B C A
m e n ggu n ak an d e b it B CA . H al y an g h aru s
d ilak u k an o le h T am a y aitu … .
T am a sed an g m elay an i k o n su m e n y an g b aru
se lesai b erb e lan ja d i to k o A lfam art. Se te lah
m e n -scan sem u a b aran g y an g ad a d i k e ran jan g M e n tra n sa k sik a n p e m b ay a ra n k o n su m e n
# k o n su m e n d an m e n an y ak an m eto d e m e n gg u n a k a n ED C B C A d a n m e m in ta k o n su m e n
p em b ay aran , k o n su m e n ak an m e m b ay ar d e n gan m e n gin p u tk a n p in p a d a m e sin ED C B C A
m e n ggu n ak an d e b it B CA . H al y an g h aru s
d ilak u k an o le h T am a y aitu … .
T am p ilan lay ar y an g m u n cu lsaat p e rso n il to k o
su d ah b e rh asil m e lak u k an lo g in E-tran s d en gan
m e n ggu n ak an N IK d an PIN ad alah “ Selam at
# d atan g d i ap lik asie -tran sactio n ” d an p erso n il T RUE
to k o h aru s m e n e k an en te r u n tu k m asu k k e
ap lik asi E-tran s .
# T en an t y an g tid ak d ip e rb o leh k an d i A lfam art
W ar u n g K e lo n to n g
ad alah … .
T eru s m e n gh asilk an se su atu y an g b erm an faat
# d an b ergu n a d i m an ap u n , ad alah tu ju an d ari
In o v as i u n tu k k e m a ju an y a n g le b ih b a ik
b u d ay a k e rja
# T id ak p e rn ah m au m e n e rim a tran sak si e -se rv ice s FA LSE
T id ak sekm u a plrohd u k b isa re tu r kie su
k p pk lier.
# Pro d u k d i b aw ah in i y an g tid ak b isa re tu r k e Sa rim i
su p p lier, k e cu ali …
T in a ad alah k o n su m e n A lfam art, T in a b e lan ja
d en gan to tal b elan ja Rp 86.400d an m e m b ay ar
# m e n ggu n ak an : 1) G o p ay : R p 80.000, 2) Uan g R p 3.600
T u n ai: R p 10000. Pe rso n il to k o ak an m em b e rik an
u an g k e m b alian k e p ad a k o n su m e n se b e sar… .
# T in d ak an p e rso n al H y gie n e y an g tid ak d ilak u k an H a n y a ja w ab a n 1, 2d a n 3y a n g b e n a r
o le h p e rso n il to k o y aitu :
# T in d ak an y an g b o leh d ilak u k an o le h p e rso n il M e n cu ci tan ga n se b e lu m m e n a n g a n i m a k a n a n
T ink d ak
d an
l y an g d ilaklh u k ani p e jabdatltohk o p ad a M e lak u k an v e rifik a si d an v a lid a si p ad a p ro se s
#
p ro se s tran sak si tran sfe r d an a y aitu … . r e g istra si d an p e n gisia n fo rm u lir
T in d ak an y an g d ilak u k an p e rso n il to k o u n tu k
# m e n gh in d ari b aran g h ilan g d ari se gi p ro d u ct M e n g gu n a k a n ta li p an cin g / k e n u r se b ag a i
p e n ga m a n b ib ir ra k gu d an g
h an d lin g sto ck are a gu d an g y aitu … .
# T in d ak an y an g d ilak u k an to k o p en girim p ad a M e lak u k an fillin g d o k u m e n re ce ip t M A T
p ro se s ad m in istrasi m u tasi an tar to k o y aitu …
T in d ak an y an g h aru s d ilak u k an o le h k asir p ad a
# saat ad a k o n su m en y an g salah m e m ilih b aran g M e m a n g gil p e ja b a t to k o u n tu k m e la k u k a n v o id
s e su a i p ro xy
d an in gin m e lak u k an v o id y aitu … .
T in d ak an y an g h aru s d ilak u k an o le h k asir p ad a
M e m a stik a n v o u c h e r y a n g d ite rim a tid ak
# saat k o n su m e n m e n y e rah k an v o u ch e r fisik k o to r/ k u su t/ c ac a t/ b e rlu b a n g / so b e k / te rd a p a t
b erb e n tu k k e rtas u n tu k tran sak si p e m b ay aran
c o re ta n
b elan ja ad alah
T in d ak an y an g h aru s d ilak u k an o le h k asir p ad a
M e m a stik a n v o u c h e r y a n g d ite rim a tid ak
# saat k o n su m e n m e n y e rah k an v o u ch e r fisik k o to r/ k u su t/ c ac a t/ b e rlu b a n g / so b e k / te rd a p a t
b erb e n tu k k e rtas u n tu k tran sak si p e m b ay aran
c o re ta n
b elan ja ad alah … .
T in d ak an y an g h aru s d ilak u k an p e rso n il to k o
# u n tu k m e n ge n d alik an b aran g h ilan g d e n gan M e m a h a m i p r o d u k a p a sa ja y an g d iju a l d i to k o
p en d e k atan 4P te rk ait p ro d u ct k n o w led ge y aitu …
T in d ak an y an g p e rtam a k ali d ilak u k an saat ak an
# m e lak u k an p en d isp lay an b aran g m e n ggu n ak an T ran sfe r sa le s
ap lik asi M ax D isp lay y aitu … .
T in d ak an y an g tid ak se h aru sn y a d ilak u k an o le h
# k asir k e tik a m e lay an i k o n su m e n y an g m e lak u k an M e lu b an gi v o u c h e r d e n g a n sta p le ss u n tu k
p em b ay aran d en gan m en ggu n ak an v o u ch er fisik m e n a n d a i v o u ch e r su d ah te rp a k a i
y aitu … .
T iw i ad alah se o ran g p e rso n il to k o d i A lfam art
Su k ajay a, ia ak an m elak u k an tran sak si
p em b ay aran b e lan ja m e n ggu n ak an G o p ay . Sca n b a rco d e p ad a a p lik as i G o p a y / m e m in ta
# Se telah T iw i m e n gisi n o m o r H P k o n su m en k o n su m e n m e n y e b u tk a n to k e n G o p a y
d en gan k o d e “ 111010” d i ap lik asi PO S, lan gk ah
se lan ju tn y a y an g d ilak u k an o leh T iw i ad alah …
T o k o C ilin cin g B aru m e m p u n y ai m asalah
# b eru lan g terh ad ap tin ggin y a b iay a listrik , salah M e lak u k an Efisie n si d e n g an m e m a tik a n a la t
satu tin d ak an y an g h aru s d ilak u k an p e rso n il to k o listrik / la m p u y a n g tid a k d ig u n a k a n
ad alah ....
T o k o K e n an ga 2b erh asil u n tu k m e m e n an gk an
# IK T d en gan p erse n tase N e t Sales 106% m ak a FA LSE
k ate go ri rew ard y an g d id ap atk an ad alah m id d le
T o k o R asu n a said 2ak an k e d atan gan rak d isp lay
d ariw are h o u se. H al y an h aru s d ilak u k an o le h
# cre w to k o u n tu k m em p e rm u d ah d alam
M e n y e s u aik a n ta ta le ta k d e n ga n sto re la y o u t
m e lak u k an tata le tak rak d isp lay ad alah
m e n gak se s ap lik asi p ro d u ct in fo d an ....

# T o k o y an g M e n gisi "R ece ip t T ran sak si o n lin e " T o k o A w a l R e q u e st M A T

ad alah … .
# T o k o y an g m e n gisi "R e q u e st M A T tran sak si T o k o A w a l R e q u e st M A T
o n lin e " ad alah … .
M a sin g -m asin g p e ja b a t to k o m e n g h itu n g satu p e r
T o n i ad alah se o ran g p ejab at to k o d i A lfam art
# B u k it B atu . Saat se rah te rim a b ran k as, salah satu s atu le m b a ra n u a n g ag a r p e n e r im a isi b r an k as
m e n ge ta h u i a p a k ah te rd a p a t u a n g p alsu a ta u se lisih
p ro se s y an g d ilak u k an o leh T o n i y aitu …
u an g
T o p u p sald o Alfam in d te rd iri d ari 2je n is y aitu
# to p u p ak tiv asi ( sald o aw al) d an to p u p isi u lan g T RUE
sald o
# T ran sak si d i b aw ah in i y an g tid ak te rm asu k Fla zz B C A
d alam go lo n gan tran sak si w alle t y aitu …
# T ran sak si gagal, p ro m o tid ak se su ai te rm asu k P ro ce ss
in d ik ato r k o m p lain d alam h al …
 U jan g ad alah se o ran g cre w , saat b ek e rja d i to k o ,
# salah satu stan d ar p e n am p ilan cre w y an g p erlu M e m a k a i se p atu w a rrio r / c o n v e rse h ita m p u tih
d ip e rh atik an Ujan g ad alah .... d e n ga n k a o s k a k i b e r w a rn a h ita m p o lo s
U n tu k m e lih at p e san an o n lin e y an g d ilak u k an
# o le h k o n su m e n m e n ggu n ak an ap lik asi A lfam in d Je n is T ra n sa k si
d i ap lik asi PO S d ap at d ilih at p ad a m e n u …
U n tu k m e n cari fak tu r w are h o u se y an g ak an
# d ite rim a, p ad a m en u LPB tek an F2p ad a k o lo m R e gu le r
fak tu r k e m u d ian p ilih … .
U n tu k m e n e n tu k an sk ala p rio ritas k ita p e rlu
# m e m b u atk an se b u ah to o ls u n tu k m e m b an tu k ita T o d o list
d alam m en jalan k an k e giatan . T o o ls y an g
d im ak su d ad alah …
U n tu k m e n jaga k u alitas p ro d u k m ak a lak u k an
# d isp lay d an facin g o u t se su ai Plan o gram se cara O O S
ru tin , jik a tid ak d ilak u k an ak an m e n y e b ab k an …
U n tu k m e n jaga k u alitas p ro d u k m ak a lak u k an
# d isp lay d an facin g o u t se su ai Plan o gram se cara O O S
ru tin , jik a tid ak d ilak u k an ak an m e n y e b ab k an … .

# U n tu k p ro d u k k arto n an m ie in stan t d ile tak k an Sh e lv in g Pa lin g A ta s

p ad a
# U n tu k to k o G O p ad a b u lan b erjalan m asih d ap at T RUE
m e n gik u ti p ro gram PSM
U p ay a u n tu k m e n gab u rk an asal u su l h asil
k e jah atan d en gan m elak u k an b e b e rap a k ali
# tran sak si u n tu k k e m u d ian d ik e m b alik an k e U tu rn
p en girim asaln y a te rm asu k p e n cu cian u an g
d en gan … .
U ru tan y an g tep at u n tu k cara m e m atik an
k o m p u te r d itu n ju k k an o le h …
1) Pilih "Sh u td o w n "
# 2) K lik m en u "Start" y an g b e rad a d i p o k o k k iri 2) – 1) – 3) – 4) – 5)
b aw ah
3) K lik "O k "
4) T u n ggu sam p ai k o m p u te r m ati
5) M atik an stab ilize r d an cab u t k ab e l listrik n y a
M e n jad i ja rin g an d is trib u si re tail te rk e m u k a y a n g
d im ilik i o le h m a sy ara k a t lu a s, b e ro rie n ta si k e p a d a
# V isi A lfam art ad alah … . p e m b e rd a y a a n p e n g u sa h a k e cil, p e m e n u h an
k e b u tu h an d an h ar ap an k o n su m e n , se rta m a m p u
b e rsa in g se c a ra g lo b a l
V o u ch e r b e lan ja e le k tro n ik p e rtam a d an
# satu -satu n y a, y an g d ap at d igu n ak an d i b an y ak
V o u ch e r So d e xo e P a ss
w eb site b e lan ja o n lin e te rb aik d i In d o n e sia
y aitu ....
# Yan g tid ak te rm asu k d alam k ate go ri ite m B K L ? Ich itan
Ye n i ad alah se o ran g crew , saat b e k e rja d i to k o ,
# M e n jag a k e b e rsih a n ta n g an d an k u k u y a n g se la lu d i
salah satu stan d ar p e n am p ilan crew y an g p e rlu
p o to n g p e n d e k
d ip e rh atik an Ye n i ad alah ...
Pe rilak u y an g tid ak m e n ce rm in k an b u d ay a k e rja
# M e n g ab a ik a n m a su k a n d ari o ra n g la in
in o v asi u n tu k k em aju an y an g le b ih b aik y aitu …
Se su ai d en gan k e te n tu an SM K I, in fo rm asi y an g
te rgo lo n g p e n tin g d an b e rh arga an tara lain … .
1. T e k s/ tu lisan tan gan
# 2. A u d io v isu al Se m u a ja w a b an b e n a r
3. Catatan
4. Lisan
M e n u ru t UU N o 24tah u n 2011p asal14, B PJS
# k e se h atan w ajib b agi se lu ru h p e n d u d u k
T RUE
In d o n e sia d an o ran g asin g y an g b ek e rja p alin g
sin gk at 6b u lan d i In d o n esia
Pe n ge tah u an m e n ge n ai te k n o lo gi in fo rm asi
# d ite m u k an p ad a p e m b ah asan fu n gsi p e rso n il FA LSE
to k o sto re p e rfo rm an ce
 B e rik u t in i y an g tid ak te rm asu k jiw a Alfam art
# “ ce rd as d an p ed u li” y an g d ap at te rlih at k elu ar P e rsa in ga n k o m p e tito r
y aitu … .
D ata d iri y an g w ajib d ise rah k an k ary aw an w an ita
se te lah p elak san aan istirah at cu ti m e lah irk an
y aitu … .
# 1. Su rat p e rm o h o n an cu ti Se m u a b e n a r
2. Fo to k o p i k artu k e lu arga
3. Su rat k ete ran gan d o k te r/ b id an
4. Fo to k o p i ak te k e lah iran an ak
Je ssica m eru p ak an p e rso n ilto k o y an g b aru 1. C im o ry ,
b ek e rja. Ia d im in tai to lo n g o le h p ejab at to k o n y a 2. So G o o d ,
# u n tu k m e n y e b u tk an item B K L. Ite m y an g h aru s 3. A q u a G a lo n ,
d ip ilih Je ssica ad alah 4. Ice C re a m Ca m p in a
K arism a ad alah se o ran g p e jab at d iT o k o A gu n g
In d ah Jay a. K arism a d iin stru k sik an o leh A re a
# C o o rd in ato rn y a u n tu k d isip lin & ru tin m e lak u k an
Se b a r m a ile r
ak tiv itas d w i m in ggu an . B erik u t in i ak tiv itas d w i
m in ggu an y an g b isa d ilak u k an o leh K arism a
ad alah …
D alam ak tiv itas p e rso n il to k o b erik u t, y an g
# d ilak u k an o le h p e jab at to k o k e tik a p ro se s tu tu p Se ttle m e n t E-T ran s
to k o ad alah …
Se telah m e lak u k an re ce ip t b aran g, ap ab ila
# te rd ap at m asalah d alam p e n girim an C O S/ AC O S
BKE
m e lak u k an re tu r d e n gan k e te ran gan se b agai
b erik u t, k e cu ali… .
Pad a alu r m asu k k e lu ar b aran g d i to k o ,
# k o n trib u si En d Use r / k o n su m en te rh ad ap to k o
M e m b e li b ara n g se su a i h a ra p a n d a n k e b u tu h a n
ad alah … .
Pad a su atu h ari d i T o k o W an ah e ran g te rjad i
p en erim aan b aran g Yak u lt se b an y ak 40p cs.
Se d an gk an p e rse d iaan to k o te rseb u t m asih
# te rd ap at 5p cs y an g m e n d ek ati e xp ired d an ak an T e rim a 40p c s, re ce ip t 35p cs.
d ilak u k an tu k ar gu lin g. B e rap a p cs Yak u lt y an g
h aru s d iterim a se cara fisik d an d ire ce ip t se cara
siste m ?
B e rik u t in i ad alah h al-h aly an g h aru s
# d ip e rh atik an d an d ilak u k an saat p e n ge cek an M e m b e rik a n tip s k e p a d a d riv e r
b aran g B K L k ecu ali… .
A b d i ad alah se o ran g cre w d i T o k o Sem ar. Su atu
# h ari ad a b aran g d atan g d ari w areh o u se. Seb agai
A tu r p a rk ir m o b il
cre w , ak tiv itas y an g h aru s d ilak u k an o le h Ab d i
ad alah …
T o k o rasu n a said 4ak an m e m b u at PO k e su p p lier
# T ran sa k si -> Pu r ch a se O rd e r ( PO ) -> B a ru -> F2->
w alls. Cara y an g d ilak u k an u n tu k m e m b u at PO
A m b il -> En te r
p ad a ap lik asi SIS y aitu …
Salah satu y an g h aru s d ip astik an k e tik a
# m e lak u k an u p d ate rak ad alah k eb e rsih an rak d an
T RUE
p ro d u k y aitu m e m astik an rak ( sh e lv in g) d an
p ro d u k h aru s se lalu d alam k e ad aan b aru .
# B e rik u t in i y an g b u k an te rm asu k rak n o n re gu le r,
R a k Sin g le
y aitu ....
Salah satu tin d ak an y an g d ilak u k an cre w saat
# M e m b e rik a n h a rga te re n d a h k e p ad a k o n su m e n
te rjad i se lisih h arga p ro d u k d i area sale s y aitu …
# B e rik u t in i ad alah p ro gram p ro m o si y an g ad a d i
Fla sh Sale
A lfam art, k e cu ali… .
T o k o R asu n a said 2ak an m e lak u k an SO Gran d .
# T arge t y an g h aru s d icap ai d alam p e lak san aan SO Se lu r u h ite m y a n g ad a d i to k o
G ran d y aitu …
Saat m e n ggu n ak an ap lik asim ax d isp lay , h al y an g
# d ilak u k an cre w se telah m e n d isp lay b aran g M e lak u k an k o n firm a si ( p e n ge ce k a n ) sa tu p e r satu
d en gan m eto d e FEFO ad alah … b a ra n g se te la h d i d isp lay
M e n gu ran gi PK M p ro d u k m eru p ak an salah satu
# FA LSE
p eran cre w d alam h an d lin g p ro d u k
 Pilih lah cara y an g d ap at d ilak u k an u n tu k
m e n ce gah b aran g h ilan g d ari fak to r e k stern al:
# 1.M e lak u k an ch e ck b o d y setiap k o n su m e n y an g
H a n y a ja w ab a n 2,4y a n g b e n a r
d atan g, 2.M em b u at titik p en gaw asan ,
3.M e m isah k an b aran g RR A K d ite m p at terp isah ,
4.M e m o n ito r C CT V
# D i b aw ah in i ad alah ak ib at d ari b aran g h ilan g,
M e n in g k atn y a k e se ja h te ra a n k ar y a w an
k e cu ali… .
Pe rso n il to k o w ajib m e m b e rik an p e lay an an .
# Salah satu n y a d en gan se lalu m en jaga k e b e rsih an
FA LSE
d an k e rap ian area sale s, u n tu k m e n cip tak an b e las
k asih k o n su m en
K e tik a p e rso n il to k o ak an m elak u k an p e raw atan
# w ater b o ile r, m ak a tin d ak an y an g h aru s
False
d ilak u k an y aitu m e m o n ito r v o lu m e air se tiap 12
jam sek ali
A n d i d im in ta D h an i C O S to k o Cilin cin g B ak ti
( CIT I) u n tu k m e n d isp lay Ultra M ilk UH T C o k elat
# T P 1L. B erd asark an p lan o gram , A n d i m e letak k an B a ran g d ile tak k a n d i ra k d e n g an p o sisi m e n g h a d a p
su su Ultra te rseb u t d e n gan p o sisi y an g b e n ar k e d ep an
y aitu …

# D alam p ro se s SO , ak tiv itas y an g d ilak u k an Ed it SO

se te lah ce tak se lisih ad alah
# N ilai p ro xy N SB u n tu k C re w 3ad alah … . 1
# Salah satu h al y an g h aru s d ilak u k an cre w te rk ait M e m a stik a n p ro d u k y an g a d a d i r e p o rt 44
se w a d i to k o y aitu … te rd isp la y se s u ai sa ra n a se w a
D alam ak tiv itas k eb e rsih an to k o y aitu m en gep el
# are a sale s to k o , lan gk ah ak h ir y an g d ilak u k an M e m b u a n g a ir b e k a s m e n g e p e l k e salu ra n
p e m b u a n g an a ir
o le h p e rso n il to k o ad alah … .
Salah satu tin d ak an y an g d ilak u k an u n tu k
# m e n ce gah te rjad in y a b aran g ru sak d an e xp ire d M e n d isp la y ite m p alin g la ris m e n gg u n a k a n
te rk ait p en y im p an an p ro d u k d i gu d an g y aitu … p la n o gr am ra k O SA g u d a n g
K o d e p lan o gram p ro d u k ad alah salah satu
# T RUE
in fo rm asi y an g te rd ap at p ad a lab el p rice
# B e rik u t in i y an g te rm asu k p eran cre w d alam M e m b u a t n o ta re tu r b ara n g
tah ap an ak tiv itas re tu r k e w are h o u se, k e cu ali…
Stan d ar d im e n si rak gu d an g ad alah tin ggi 3
# False
m e te r x le b ar 2m e te r x k ed alam an 5m eter
Se lalu m e m b e rsih k an b aran g jik a ak an d id isp lai
# d i are a sale s te rm asu k salah satu cara m e n jaga False
k e b e rsih an lan tai d iare a gu d an g
Salah satu tu ju an d isp lay d i area gu d an g y aitu
# m e n jaga b aran g d ari gan ggu an sin d ik at d an FA LSE
p en cu ri
T o k o y o u n g fam ily tip e 45m em ilik iju m lah rak
# T RUE
gu d an g ( in clu d e rak A T K ) se b an y ak 14b u ah
M e m b e rsih k an p lafo n se cara p e rlah an agar tid ak
m e n go to ri b aran g d i b aw ah p lafo n term asu k
# salah satu cara m e n jaga k e b ersih an lan git – lan gitT R U E
p lafo n d i are a gu d an g
Jik a te rjad i“ e rro r” p ad a saat p e m b ay aran
m e n ggu n ak an m e sin ED C, re start m e sin ED C
k e m u d ian te k an to m b o l m e rah & k u n in g
# b ersam aan . Jik a se telah d ilak u k an re start, T RUE
jarin gan d alam k ead aan “ o n lin e ” lak u k an
tran sak si u lan g.
D isk o n k ary aw an A lfam art ad alah salah satu je n is
# FA LSE
v o u ch e r y an g b e rlak u d i A lfam art
T in d ak an y an g h aru s d ilak u k an o le h k asir k e tik a
ad a k o n su m e n y an g d atan g k e to k o u n tu k
# m e lak u k an p en ge m b alian b aran g d agan gan atas M e m in ta stru k a sli/ e -re ce ip t d i a p lik a si A lfa g ift
b aran g d agan gan y an g te lah d ib eli k o n su m en
d arito k o y aitu … .
 A p lik asi m aste r y an g m e m ilik i fu n gsi u n tu k
# m e n y im p an se gala d ata tran sak si y an g terjad i d i SIS
to k o ad alah ap lik asi …
M e n gu n ci laci k asir d an m e m in ta p ejab at to k o
u n tu k m e n ggan tik an p ro se s tran sak si p e n ju alan
# m e n ggu n ak an u ser-n y a se n d iri, p ad a saat k asir T RUE
istirah at m e ru p ak an salah satu tin d ak an u n tu k
m e n ce gah te rjad in y a v arian ce
B u d i ad alah se o ran g p erso n il to k o A lfam art
C im alay a, saat sed an g b e rtu gas te rd ap at
k o n su m e n y an g b ertran sak si d e n gan
# m e n ggu n ak an p e m b ay aran Go p ay . Se telah B u d i Isi n o . H p k o n s u m e n d e n g an k o d e “ 111010”
m e n -scan p ro d u k y an g d ib e li k o n su m e n ,
k e m u d ian p ad a m e n u cash e n d p ilih m e n u w alle t
d i ap lik asi PO S, lan gk ah se lan ju tn y a y an g
d ilak u k an o le h B u d i ad alah … .
B e rik u t in i h al y an g p e rlu d ip e rh atik an o leh cre w
# saat m e n tran sak sik an p e m b elian b e lan ja M e n tra n sa k sik a n te rle b ih d a h u lu sa m p a i k e lu a r
k o n su m e n d e n gan u an g tu n ai, k e cu ali… s tru k , k e m u d ia n m e n e r im a u a n g p e m b ay a ra
Jik a p erso n il to k o m e n ggu n ak an ap lik asi E-T ran s,
# M e n tra n sa k sik a n p e m b e lia n d a n p e m b a y ar an
ak tiv itas y an g ak an d ilak u k an o leh p erso n il to k o
p ro d u k e -se rv ice s
ad alah … .
T in a ad alah se o ran g p e rso n il to k o d i A lfam art
B u k it B atu , seb agai p e rso n il to k o T in a m em ilik i
tan ggu n g jaw ab u n tu k m en ce gah p e n ip u an y an g
# b isa saja terjad i d ito k o n y a. T in d ak an y an g D e n ga n te ga s m e n ja la n k a n SO P tra n sa k si
d ilak u k an o le h T in a d alam p e n cegah an p e n ip u an
se su ai d e n gan lan gk ah p e n ce gah an “ T EGA S” ,
y aitu … .
San d i b elan ja d i A lfam art d en gan m en ggu n ak an
m e to d e sp lit tran sak si y aitu tu n ai d an Vo u ch e r
# A lfam art d e n gan to tal b e lan ja R p 800.000,-,
100
b erap ak ah u an g tu n ai y an g h aru s d ib ay ar
o le h n y a jik a p e m b ay aran m e n ggu n ak an V o u ch e r
A lfam art se b e sar R p 700.000,-
B e rik u t in i tip s u n tu k m e lak u k an tran sak si ce p at
# d an te p at y an g h aru s d ik e tah u i o le h k asir,
T ran sa k si la k u k a n d e n g an asa l ce p a t d an tid ak te liti
k e cu ali…
Lan gk ah aw al y an g d ilak u k an o le h p e rso n ilto k o
# saat ak an m e lak u k an p ro se s cle rek se to ran P e rso n il to k o m e m ilih m e n u P ro se s > cle re k
> se to ra n
y aitu … .
Pad a tan ggal 30M are t 2022, d iT o k o Jay a A b ad i
te rjad i ak tiv itas p e n e rim aan b aran g d ari
w are h o u se. K e tik a p ro se s p en ge ce k an te rn y ata
# te rd ap at b aran g leb ih se cara q u an tity , se h in gga O d n er 7
h aru s d ib u atk an su rat jalan in te rn al. Se lu ru h
ad m in istrasi su rat jalan in te rn al ak an d iarsip
p ad a.…

# T o k o y an g M e n gisi " B u at M A T T ran sak si o n lin e" T o k o T u ju a n M A T

ad alah … .
M e n u y an g terd ap at p ad a fitu r track in g o rd e r d i
# A p lik asi Pesan an O n lin e m elip u ti : B aru , Pack in g, T RUE
Pro se s d an Se le sai.
# Salah satu in v e n taris y an g d ib e rik an p e ru sah aan M o to r
u n tu k m e n u n jan g lay an an p e san an tar ad alah ....
K o n su m e n m e n o lak m e m b e rik an
# in fo rm asi/ d o k u m en y an g d im in ta p erso n il to k o In d ik asi p e rila k u tid ak w a ja r
tan p a alasan y an g je las saat p ro ses tran sak si
tran sfe r d an a te rm asu k d alam p aram e te r … .
Id e n tifik a si risik o – p e n ila ia n risik o – p e n ge n d a lia n
# A lu r p ro ses m an ajem en risik o tran sfe r d an a y an g
b en ar y aitu … . r isik o – m itiga si risik o
B e rik u t in i b u k an m e ru p ak an p eran A re a
M e m a stik a n p e lak s an aa n p r o se d u r tra n sa k si
# C o o rd in ato r d alam m e lak u k an p en gaw asan tran sfe r d a n a d ija lan k a n d e n ga n b e n a r o le h se lu r u h
tran sak si d o k u m e n tran sak si tran sfe r d an a
p e rs o n il to k o
y aitu … .
 T in d ak Pid an a Pe n cu cian Uan g ad alah tin d ak
# p id an a y an g d ih asilk an tin d ak p id an a lain n y a P e n jar ah a n
an tara lain , k e cu ali … .
M e lak u k an p e n ge ce k an p ro fil, k arak teristik , d an
# p o la tran sak si te rm asu k d alam id e n tifik asi P e m a n ta u a n tra n sa k si
tran sak si k eu an gan m en cu rigak an p ad a tah ap ...
# B e rik u t in i ad alah p rin sip -p rin sip p e rlin d u n gan
M e n g is i fo rm u lir tran sa k si u n tu k k o n su m e n
k o n su m e n , k e cu ali … .
# T ah ap an d alam p e n cu cian u an g ad alah … .. P la ce m e n t, La y e rin g, In te gra tio n
M e lak u k an p e m an tau an se cara
# b erk e sin am b u n gan atas p e ru b ah an d ata,
A re a c o o rd in a to r
in fo rm asi d an / atau d o k u m en k o n su m e n ad alah
tu gas p e m an tau an y an g d ilak u k an o le h ...
Salah satu y an g h aru s d ilak u k an o le h p e rso n il
# to k o d alam h al p ro d u ct h an d lin g te lu r n o n P e m u sn a h an te lu r jik a te rd a p a t te lu r y a n g tid ak
p ack in g ad alah … te rju a l s e la m a 14h a ri
T in d ak an y an g d ilak u k an u n tu k m e n cegah
# b aran g ru sak d an e xp ire d p ad a p ro se s
D ip sla y p ro d u k fo o d d a n n o n fo o d d iga b u n g
p en erim aan b aran g ad alah se b agai b e rik u t,
k e cu ali … .
B e rik u t in i y an g h aru s d ilak u k an p erso n il to k o
# d alam h al p ro d u ct h an d lin g u n re tu rn ab le d e n gan M e m a stik a n e xp ir e d d a te p ro d u k
te p at ad alah …
D ari k e e m p at p ern y ataan d i b aw ah in i, m an ak ah
y an g term asu k stan d arisasi d isp lay b aran g d i
gu d an g?
1. B aran g k arto n an d ib e rik an lab e l exp ire d d ate
# 2. D isp lay item p alin g laris m e n ggu n ak an
Se m u a ja w a b an b e n a r
p lan o gram rak O SA gu d an g
3. B aran g k arto n b erat d itu m p u k d en gan cara
flo o r d isp lay
4. B aran g y an g d id isp lay d ik elo m p o k k an
b erd asark an k atego ri fo o d d an n o n fo o d
Pro d u k gro ce rie s d ib agi m e n jad i d u a m acam
# T ru e
y aitu fo o d p ro d u ct d an n o n fo o d p ro d u ct
W PC p em b e rsih p o rsele n term asu k p ro d u k
# FA LSE
cairan p e m b e rsih k aca ( glass clean e r) .
# C at fo o d s te rm asu k p ro d u k n o n fo o d m isc +
T RUE
statio n ary .
D o llfigu re ad alah m ain an y an g m em ilik i b e rb agai
# b en tu k te ru tam a m an u sia, h e w an , se rta to k o h – T R U E
to k o h fik si.
# B e rd asark an gam b ar d ib aw ah in i, m e ru p ak an
D ia b e tic m ilk
p ro d u k su su u n tu k je n is....
# K e lo m p o k p ro d u k m ak an an m ie d an se jen isn y a
N o o d le s
m asu k d alam sectio n …
# Su su cre am er ad alah m ak an an y an g te rb u at d ari
FA LSE
b ah an b ak u b iji- b ijian
N ap h th ale n e ad alah p ro d u k n o n fo o d h o u se h o ld
# y an g d igu n ak an u n tu k p ew an gi p ak aian y an g
T ru e
d ap at d igu n ak an ju ga u n tu k to ile t.
# Pe san an A lfam in d d ap at d iam b ild i w are h o u se FA LSE
Fu n gsi d ari ap lik asi Alfagift y aitu u n tu k m e lay an i
# tran sak si p e n ju alan o n lin e se rta m e n cip tak an T RUE
lo y alitas p elan ggan m e lalu i cu sto m er lo y alty
p ro gram
K e m u d ah an y an g d ib erik an d ari lay an an ap lik asi
# K o n su m e n tid a k h a ru s m e m ilik i a k u n & e m a il
A lfa PO P d alam h al b e rb e lan ja o n lin e y aitu …
H al y an g h aru s d ilak u k an o le h p e rso n il to k o p ad a
# saat ak an m e lak u k an se rah te rim a b aran g k e p ad a M e n g e c e k ta n d a p e n ge n a l k u rir A lfa tre x
k u rir id e xp re ss y aitu …
B e rik u t in i h al y an g p e rlu d ip astik an te rte m p e l
# d arip ak e t y an g ak an d iterim a d ari k o n su m e n T e rd a p a t Str u k P e n e rim a a n B a ra n g
ad alah ..
# K o d e v e rifik asi O T P saat re gistrasi A lfagift T RUE
d ik irim k an m elalu i e -m ail p rib ad i k o n su m e n
Saat m e lak u k an to p u p p ad a ap lik asi A lfam in d ,
# d ata sto re o w n er y an g h aru s d i in p u t ad alah FA LSE
Em ail to k o
Pe m b e ritah u an y an g d id ap atk an o le h k o n su m e n
# k e tik a se lesai m elak u k an p e m b ay aran A lfa PO P SM S n o tifik a si sta tu s p e sa n a n
b eru p a…
C o n to h p ro d u k y an g m e n y e d iak an lay an an to p
# u p d an p e m b ay aran u an g e le k tro n ik ad alah T RUE
Sh o p e e p ay d an Go p ay
Saat m e lak u k an to p u p p rep aid card , p e rso n il
to k o m e lak u k an tran sak si v ia e tran s lalu
# d ilan ju tk an d i m e sin ED C. Pad a m e sin ED C m e n u P re p a id
y an g d ip ilih p e rso n ilto k o k e tik a m u lai p ro se s to p
u p y aitu …
A lu r tran sak si p e m b ay aran T V b e rlan ggan an d an
# in te rn e t u n tu k m e lih at ju m lah tagih an , m ak a N o m o r p e lan gg an
k o n su m e n w ajib u n tu k m e n y e b u tk an …
K o n su m e n h an y a p e rlu m e n y e b u tk an n o m o r
# h an d p h o n e k e p ad a p e rso n il to k o jik a ak an FA LSE
m e lak u k an tran sak si p e m b ay aran zak at d an
d o n asi
Jik a p ro se s p e m b ay aran cicilan b e lu m terd ata
# o le h p ih ak p en y e d ia lay an an , m ak a k o n su m e n T RUE
m e n u n ggu m ak sim al se lam a 5h ari k e rja.
Lay an an d ari jasa p e n girim an d an p en gam b ilan
# b aran g A lfatrex u n tu k p e n girim an k e se lu ru h
N e x t D a y Se rv ice
k o ta d i In d o n e sia y an g m e m u n gk in k an b aran g
sam p ai p ad a k e e so k an h arin y a d ise b u t d e n gan …
K asir ak an m e m b u atk an n o m o r ID sem en tara
# u n tu k d iin p u t p ad a siste m jik a k o n su m e n
FA LSE
m e m b aw a b ay i p ad a saat m e lak u k an p e m b e lian
d an p e m b ay aran tik e t k ap al
B e rd asark an FA T F ( Fin an cial Actio n T ask Fo rce
# O n M o n e y Lau n d rin g) d iW ellin gto n 2001,
P e m b ia y aa n y a n g d ip e ro le h d a ri d a n a su m b an ga n
te rd ap at 2m e to d e p e m b iay aan b agi k e giatan
te ro ris, salah satu n y a ad alah …
Pe n cairan d an a tu n ai ad alah alat p e m b ay aran
# n o n tu n ai y an g n ilai u an gn y a d isim p an secara
T ru e
e le k tro n ik d id alam m e d ia se rv e r atau p u n ch ip
y an g d ap at d ip in d ah k an u n tu k tran sak si.
# B e rik u t in i y an g te rm asu k k e d alam
P e n ga m b ila n b a ra n g
p ro d u k -p ro d u k E-se rv ices, k ecu ali…
B e rik u t in i ad alah u te n sil y an g d igu n ak an d alam
# Sh o w ca se b ak e ry
p ro d u k si B e an Sp o t IH B , k e cu ali …
T in d ak an p e rso n al H y gie n e y an g d ilak u k an o leh
p erso n il to k o agar te tap te rjaga k eb e rsih an n y a
y aitu :
# 1. M e n ggu n ak an seragam le n gk ap ;
H a n y a ja w ab a n 1, 3d a n 4y a n g b e n a r
2. M e n gu k u r su h u d en gan tan gan ;
3. M e m b e rsih k an p e ralatan se te lah d igu n ak an ;
4. M e m b alu t lu k a d en gan b e n ar;
5. M e m b iark an m ak an an te rb u k a.
Lan gk ah y an g d ilak u k an o le h p e rso n il to k o
se b elu m T ek an “ F2” p ad a k e y b o ard u n tu k
K e m u d ia n se ca ra o to m a tis a k an m u n c u l “ PL U O R I”
# m e m ilih p lu re p ack in g, k e m u d ian “ Pilih PLU RPC
la lu isi q u an tity p a ck / b o x y a n g ak a n d i re p a ck in g
lalu k lik “ A m b il” d alam p ro se s alu r re p ack in g
y aitu … .
In H o u se B ak e ry ad alah p ro d u k sep erti go ren gan
# d an b ak p ao y an g m e m b u tu h k an p ro se s b ak in g
FA LSE
m e n ggu n ak an o v e n .
Pro d u k R T D n o n co ffe e y an g te rse d ia d i to k o d an
# d isajik an se cara lan gsu n g k are n a su d ah d ib u at L ip to n Ice Le m o n / Le ci
p ad a d isp e n ser k h u su s d ise b u t d e n gan …
# Ju m lah air p an as d alam m em b u at iced th ai te a T RUE
u k u ran 16o z ad alah se b an y ak 100m l
B agu s m e m b u at p esan an u n tu k p e lan ggan y an g
d atan g k e to k o A lfam artn y a. Se te lah m e le w ati
tah ap an th aw in g, se lan ju tn y a ad alah
m e n ggu n ak an p lastik h an d glo v e s u n tu k
k e b e rsih an , se te lah itu m en gam b ilso sis y an g
# su d ah d ik e rat d an d ip an ggan g h in gga m atan g, R e ad y to e a t
d an d i m asu k an k e d alam m icro w av e d an se ttin g
tim e r 20d e tik lalu b e rik an m ay o n n aise , d an siap
u n tu k d ih id an gk an k e k o n su m e n . D ari ak tiv itas
y an g d ilak u k an B agu s jen is p ro d u k y an g d ib u at
ad alah …
O v e n ad alah p e ralatan y an g d igu n ak an u n tu k
# p em an ggan gan , p e m an asan atau p u n p e n gerin gan T R U E
su atu b ah an m ak an an
D alam p e n aw aran p ro m o k ita h aru s
m e n ggu n ak an k ata-k ata y an g b aik u n tu k
m e m b u at k o n su m e n terk e san , agar k o n su m e n
# m au u n tu k m e m b e lin y a. Jik a k am u m e n jad i “ Sila h k a n k a k a, k o p ik o n y a p ro m o lo h ”
p erso n il to k o A lfam art, silah k an k am u te n tu k an
d arik alim at-k alim at d i b aw ah in i, k alim at m an a
y an g p alin g b aik u n tu k m e m b u at k o n su m e n
te rk e san ?
Jik a k o n su m e n h an y a m e m b e li Fried C h ick e n
# Frie d C h ick e n d isa jik an m e n gg u n a k a n p a p e r b a g
tan p a m e n ggu n ak an n asi, m ak a p en y ajian y an g
p o lo s
d ilak u k an o le h p e rso n ilto k o ad alah … .
B e rd asark an p ro se d u r p e m b u atan Palm Su gar
# Latte m e n ggu n ak an m e sin D e lo n gh i, lan gk ah M e n e k a n to m b o l co ffe e la tte , d an m e n u n ggu s am p a i
y an g d ilak u k an se te lah p erso n il to k o m e n y iap k an te te sa n sh o rt e sp re s so b e ra k h ir
cu p h o t d i m e sin k o p i ad alah … .
M arce lm e n y iap k an o v e n d e n gan 1tray b ak in g
b erisi 5– 6p cs p ro d u k IH B . Pro d u k y an g d i
b ak in g o leh M arcel m em b u tu h k an w ak tu
# p an ggan g selam a 22m e n it tan p a h aru s d ilak u k an P u ff & D a n ish
th aw in g le b ih d ah u lu . K e lo m p o k p ro d u k y an g d i
b ak in g o leh M arcel term asu k k e d alam je n is
p ro d u k … .
Salah satu cara m e lak u k an u p se llin g ad alah
# p erso n il to k o h aru s m e m ah am i p ro d u k cro ss
T RUE
se llin g atau k o m p le m e n te r p ro d u k
Saat m e n y im p an p ro d u k RT E d an IH B d i d alam
# k o n tain er p lastik tid ak d ip e rb o le h k an u n tu k
T RUE
d icam p u r d ik aren ak an ak an m e m b u at p ro d u k
te rk o n tam in asi
D e v i ad alah seo ran g p e jab at AC O S d i to k o
A lfam art B e k asi. Saat b e rtu gas se b agai k asir
k e tik a ad a k o n su m e n y an g ak an b e rtran sak si, d i
# salam p em b u k a d alam tah ap an “ k o m u n ik asi A ja k a n m e n gu ra n g i k an to n g p la stik ( a lfa gre e n )
tran sak si re gu le r” , tin d ak an y an g h aru s
d ilak u k an D e v i se telah m e lak u k an k o n firm asi
m e m b e r d an se b u tk an n am a m e m b e r ad alah … .
# Salah satu co n to h co m p lain d e n gan in d ik ato r
T ran sa k si la m a
p ro ce ss ad alah … .
Pad a B u lan M aret Sad ad m en erim a lap o ran d ari
k o n su m e n ak ib at tid ak m e n an y ak an m e m b e r
se h in gga ia d ik e n ak an san k si SP p e rtam a. D u a
m in ggu se telah itu Sad ad m e lak u k an k e salah an
# y an g sam a, tid ak m e n an y ak an m em b er k e p ad a
SP p e rta m a
k o n su m e n y an g lain . A k ib at k e jad ian itu Sad ad
d ilap o rk an k e m b ali o le h k o n su m e n lain n y a. Pad a
k asu s in i san k si ap a y an g d ik en ak an o le h
p eru sah aan k e p ad a p e rso n il y an g m e lak u k an
k e salah an te rse b u t?
# B e rik u t in i ad alah k o m u n ik asi y an g b iasa B e r k e n ala n d e n g an k o n su m e n
d ilak u k an d i area sale s, k e cu ali…
H al y an g p e rlu d ip ah am i cre w m e n ge n ai p ro d u k
y an g p erlu d itan y ak an le b ih lan ju t k e p ad a
C O S/ A CO S, b erh u b u n gan d e n gan … .
1. M e n ge n aliite m p ro d u k d e n gan d e tail
# 2. M e n ge n ali10ite m p ro d u k y an g m e m ilik i gro ss Se m u a ja w a b an b e n a r
m argin tin ggi d an v o lu m e tin ggi
3. M e m ah am i m e k an ism e p ro m o si y an g
b erlan gsu n g
4. M e n ge n ali10ite m p ro d u k te rlaris
Pelanggan atas nama Sonia telah berbelanja ke toko Alfamart
Cianjur pada tanggal 4 januari 2022, pukul 21.00 WIB.
Pada saat itu kondisi toko sedang sepi, dan yang berjaga di
toko tersebut hanya ada 3 orang (2 laki-laki dan 1
perempuan). 1 laki-laki dan 1 perempuan berada di area kasir,
dan 1 orang laki-laki yang lain berada di are a sale s. D an
tib a-tib a k e tik a So n ia se d an g m e m ilih p ro d u ct d i
# are a sale s, So n ia m e n d ap atk an p e rb u atan y an g T id ak la n gs u n g
tid ak m en y en an gk an d ari salah 1p e rso n ilto k o
te rse b u t, d e n gan ciri: ram b u t p e n d ek , m em ak ai
k acam ata. K are n a tak u t So n ia lan gsu n g p e rgi
m e n in ggalk an to k o terse b u t, d an ak h irn y a
m e m b e ran ik an d iri m e lak u k an k o m p lain k e
C u sto m e r Care A lfam art m e lalu i W h atsap p
p en gad u an Alfam art. T in d ak an y an g d ilak u k an
o le h p e lan ggan te rse b u t m eru p ak an k o m p lain …
D i b aw ah in i y an g te rm asu k tu ju an se rv ice
e xcelle n ce y aitu … .
1. T e rcip tan y a k ep u asan p e lan ggan ,
# 2. A d an y a p e n in gk atan o m zet p e n ju alan Se m u a ja w a b an b e n a r
p eru sah aan ,
3. Pen in gk atan k e se jah te raan k ary aw an ,
4. A d an y a p e m b e lian u lan g.
Pe rso n e l to k o m e lak u k an tran sak si se cara
# m an u alm e sk ip u n m e sin k asir tid ak b erm asalah ,
P e m u tu san H u b u n ga n K e rja
p elan ggaran u n tu k case te rse b u t ak an d ik en ak an
san k si m ak sim al b e ru p a… .
D alam p e n aw aran p ro d u k , p e rso n il to k o h aru s
h afal m in im al 10ite m p ro d u k b erm argin ( R p )
tin ggi. D ari 5Ite m p ro d u k b e rik u t, p ro d u k y an g
# m e m ilik i m argin ( R p ) tin ggi an tara lain : 1)
H a n y a ja w ab a n 1,3y a n g b e n a r
A lfam art m in eral w ate r 600m l, 2) M in y ak San ia 2
lite r, 3) M agn u m Alm o n d ice cre am 62gr, 4)
G u lak u gu la p asir p u tih 1K g, 5) In d o m ie m ie
in stan k ari ay am 72gr
Salah satu k e te n tu an p ro d u k u n tu k p ro gram PSM
# ad alah p ro d u k y an g d ik o m p e tisik an h aru s
FA LSE
m e m p u n y ai m argin tin ggi
Jika diketahui persentase pencapaian kecepatan transaksi
# online adalah 75% dengan target 600 detik, nilai 450d e tik
n y a ad alah ….
Jik a d ik e tah u i

Sald o A w al = R p . 200.000.000,-
# Sald o A k h ir = Rp . 250.000.000,- 18.72
A k tiv itas R etu r = R p . 500.000,-
Sale s H PP = R p . 360.900.000,-

d arid ata d i atas h itu n glah D SI B u lan A p ril!

H al y an g h aru s d ip astik an d an d ip ersiap k an
# se te lah m e n gu n d an g k o n su m e n d alam Stru k te rse d ia ( b a ik y a n g a d a d i ED C d a n p rin te r
m e n in gk atk an ST D d ari sisi p ro ce ss.. k asir)
 Pe rh atik an p e rn y ataan b e rik u t!

1. M e m astik an p e lay an an d an p e n gaw asan

b erjalan d e n gan b aik
2. T e liti d an te rtib ad m in istrasi
# 3. M e m astik an b aran g se lalu fu ll d isp lay 1) – 2) – 4)
4. B an gu n in te gritas se m u a p e rso n ilto k o
5. T e rap k an m eto d e FEFO

Salah satu strategi m e n an g IK T d e n gan in d ik ato r

m e n u ru k an N SB d itu n ju k an o le h n o m o r…
Se le ct o n e:
Jik a d ik e tah u iA SQ A lfam art T issu e ad alah 2d an
# O n H an d seb e sar 12, b e rap ak ah tu rn o v e r p ro d u k 6
te rse b u t ?
M e n u m p u k b aran g d i gu d an g m ele b ih i k ap asitas
#
m e ru p ak an salah satu cara m e n ge n d alik an b iay a FA LSE
M e lak u k an se ttle m e n t e -tran s 120m e n it seb e lu m
# EO D m e ru p ak an salah satu cara m e n in gk atk an FA LSE
tran sak si fe e.
Pe n ge n d alian b iay a y an g tep at u n tu k
# m e m in im alisir b iay a y an g d i k e lu ark an to k o M e lak u k an e fisie n si d e n g an m e m a tik a n a la t listrik
/ la m p u y a n g su d a h tid a k d igu n a k a n
u n tu k b iay a listrik y aitu d en gan cara…
Jik a k o n su m e n m e lak u k an o rd e r o n lin e p ad a
G o m art k em u d ian te rjad i O O S.
# M ak a to k o b isa m e lak u k an e d it QT Y d en gan FA LSE
sy arat statu s b ay ar b e lu m lu n as d an o rd e r tid ak
ad a p ro m o
Le afle t d en gan p erio d e p ro m o y an g m asih
# b erlak u d ip e rb o leh k an u n tu k d ik e m b alik an k e FA LSE
k an to r cab an g/ w are h o u se
# Pe rio d e p ro gram PSM ad alah … . 6-8H ar i
Salah satu p eran C O S/ A CO S d alam m e n cap ai
# target N et Sale s su p ay a m e n an g IK T y aitu
T ru e
M e n gajak k o n su m e n u n tu k m e n d o w n lo ad d an
b erb e lan ja d i ap lik asi A lfagift
# B e b erap a tu ju an ad an y a ap lik asi M ax D isp lay
M e n g u ra n gi ju m la h k a ry aw a n y a n g b e k e rja d i to k o
ad alah se b agai b e rik u t, k e cu ali … .
Su atu h ari An d ri se b agai cre w ak an m e lak u k an
d isp lay d e n gan ap lik asi M ax D isp lay . U n tu k
# m e m u d ah k an , A n d ri in gin m e lak u k an d isp lay
O rd e r b y ra k
b erd asark an n o m o r rak . M ak a tam p ilan y an g
h aru s d ip ilih o le h A n d ri ad alah …
1. In p u t Qty Exp ir e d
2. V a lid a si Ca b a n g
# A lu r ap lik asi in p u t e xp ire d o n lin e y an g b e n ar
y aitu … . 3. P e n gin p u ta n U la n g
4. Fin a l V a lid as i C a b an g
D ib aw ah in i y an g b u k an m eru p ak an fitu r d alam
# R e q u e st cu ti
ap lik asi e m p lo y e e p ro file ad alah …
Pak Zid an ad alah k e p ala T o k o A lfam art Seran g,
# lan gk ah ap a y an g h aru s d ih in d ari o le h p ak Zid an M e lak u k an Efisie n si d e n g an m e m a tik a n a la t
u n tu k m e n ge n d alik an b iay a Listrik ? listrik / la m p u y a n g tid a k d ig u n a k a n .
Jik a d ik e tah u iA SQ ite m Alfam art A ir= 10, M in o r =
# 20, Le ad tim e = 3d an Safe ty Sto ck m e n gik u ti Le ad 80
tim e b e rap ak ah PK M id e alite m te rseb u t?
M e lak u k an so sialisasi m e lalu i gru p W h atsA p p
# k h u su s k o n su m en d an statu s W h atsA p p T RUE
m e ru p ak an cara m en g-exp o se p ro gram p ro m o si
m e lalu i m ed ia so sial.
 Jik a d ik e tah u iite m A lfam art G u la Pasir Pre m iu m
1k g, p en ju alan p ad a:
b u lan Ju li 233p cs
# b u lan A gu stu s 259p cs 4.9
d an sam p ai d e n gan 25Se p te m b er 200p cs
h itu n glah b e rap a T u rn O v e r item te rse b u t jik a
O H saat in i 39p cs ?
Lak u k an m o n ito rin g AT K setiap h ari m e ru p ak an
# T RUE
salah satu cara m e n ge n d alik an b iay a.
# Salah satu cara m e n in gk atk an n e t sales ad alah FA LSE
d en gan cara m e n u ru n k an ST D
C ara m en jaga p e rfo rm an ce k e cep atan tran sak si
o n lin e su p ay a b isa m e n cap aitarget k e cep atan
# tran sak si o n lin e 30m en it, d en gan cara m e m b u at T RUE
m o n ito rin g tam b ah an d i se tiap p agi & sian g ( p ad a
saat lap o ran p e rgan tian sh ift) , d an m alam ( p ad a
saat lap o ran seb e lu m EO D )
B e rik u t in i ad alah b eb e rap a p e ran d an strate gi
C O S/ A CO S u n tu k m e m e n an gk an IK T :
1. M e n in gk atk an ST D
2. M e n in gk atk an A PC
3. M e n jaga d an m e m astik an k e te rsed iaan sto ck
ite m GM % tin ggi
4. M e m o n ito r p e n ju alan ite m G M % tin ggi
5. M e m b an gu n in te gritas team p erso n il to k o
# ( k e ju ju ran ) 7
6. M e m astik an sem u a p erso n il to k o m e lak u k an
p en gaw asan p ih ak e k ste rn al d i are a sale s
7. M e m ak sim alk an p e m ak aian R R AK d an
p em ak aian AT K
8. M e n go p tim alk an p e n gatu ran le m b u r k ary aw an

Jik a an d a in gin fo k u s terh ad ap In d ik ato r listrik

( PLN ) u n tu k m e n e k an O PEX, strate gi m an a y an g
ak an an d a lak u k an ....
Salah satu k e u n tu n gan m e n ju al p ro d u k e -se rv ices
# d i Alfam art ad alah tid ak p erlu m elak u k an sto ck T R U E
o p n am e
Transaksi online yang dilakukan oleh konsumen dapat
# menggunakan Alfagift, A lfacart, A lfam in d , T RUE
B lib li Click & Co llect, d an Go M art
B e sar n o m in al IK T u n tu k jab atan A CO S y an g
# m asu k k e d alam k ate go ri M ax d an M in atau y an g 500.000d an 200.000
d itu n ju k k an o le h k o tak b ern o m o r 3d an 4y aitu …
Jarin gan to k o se lalu k ead aan o fflin e m e ru p ak an
# FA LSE
salah satu cara m e n in gk atk an tran sak si fe e b ase
T eliti d an h ati-h ati h aru s d ilak u k an o le h p e rso n il P ro se s p e n e rim a an b a ra n g y a n g sa la h
#
to k o u n tu k m e n ce gah b aran g ru sak k are n a … m e n y e b a b k a n b a ra n g ru sak
D ari k e e m p at p ro d u k d i b aw ah in i, y an g
te rm asu k fu n gsi p ro d u ct h an d lin g ad alah ....
1.M e n in gk atk an p ro fit to k o
# 2.M e n jaga k u alitas p ro d u k y an g d iju al Se m u a ja w a b an b e n a r
3.M e n in gk atk an p en ju alan to k o
4.M e n gu ran gi terjad in y a m ark e t re tu rn d an
p em u sn ah an b aran g
B e b erap a p e lay an an k e se h atan tin gk at p e rtam a
an tara lain … .
1. A d m in istrasi p e lay an an
# 2. R aw at in ap tin gk at p e rtam a se su ai d en gan
Se m u a ja w a b an b e n a r
in d ik asi
3. Pem erik saan p e n go b atan d an k o n su ltasi m e d is
4. Pelay an an o b at d an b ah an m e d is h ab is p ak ai

# Le v e l jab atan d iA lfam art te re n d ah d iisi le v e l T RUE

jab atan cle rk
# Je n is u sah a Alfa Gro u p y an g b e rgerak d i b id an g M y ro ti
m an u factu rin g y aitu … .
# K o m itm e n u n tu k se lalu m elak u k an p e ru b ah an k e K u alita s d a n Pro d u k tiv ita s y a n g te rtin gg i
arah y an g le b ih b aik ad alah d efin si d ari b u d ay a …
B e saran iu ran B PJS k e te n agak e rjaan y an g
# d ib ay ark an se tiap b u lan se b esar 9,24% d e n gan T RUE
p em b ay aran p eru sah aan se b esar 6,24%
Se su ai d en gan k e te n tu an SM K I, k ate go ri
# in fo rm asi strictly co n fid en tial te rm asu k T RUE
in fo rm asi y an g san gat rah asia d an d ip e rgu n ak an
se cara san gat terb atas
H al y an g h aru s d ilak u k an o le h p e rso n il to k o jik a
# m e n d ap atk an b aran g y an g ru sak p ad a saat M e n g e m b a lik a n b a ra n g y a n g r u sa k p ad a d riv e r d a n
p en girim an o leh su p p lier B K L ad alah … . m e m in ta g an ti r u gi b e ru p a u a n g ca sh
Pad a su atu h ari T o k o K u su m a Jay a se d an g te rjad i
p en erim aan b aran g Yak u lt. K em u d ian Je fri
se b agai p e jab at to k o te rseb u t m e m b u atk an PO
# b aran g Yak u lt terse b u t. D ari p ih ak su p p lie r P R IN T
m e m in ta u n tu k d icetak k an PO -n y a. M ak a se te lah
PO terb e n tu k d an te rsim p an , Je frih aru s m e n e k an
to m b o l…
D alam p ro se s p e n e rim aan b aran g d ari
# w are h o u se, se te lah d ilak u k an b u k a ge m b o k , A m b il k o tak p e lu ru
m ak a ak tiv itas y an g d ilak u k an ad alah …

# B e rik u t in i y an g b u k an te rm asu k k e d alam In d o m ie g o re n g

b aran g k irim lan gsu n g ( B K L) y aitu … .
T o k o re gu le r tip e 27m em ilik i ju m lah rak gu d an g
# FA LSE
( in clu d e rak A T K ) se b an y ak 14b u ah
Pad a lin gk u p k e b e rsih an rak d an p ro d u k d i are a
# gu d an g, p e n y u su n an b aran g d alam p o sisi m irin g FA LSE
b erfu n gsi u n tu k m e n gu ran gi risik o b aran g
tu m p ah
# D isp lay d iartik an se b agai cara m en ata atau T RUE
m e m ajan g p ro d u k se su ai k e te n tu an p lan o gram
# Stan d ar leb ar rak d alam gu d an g ad alah 5m FA LSE
Pe rso n il to k o d ap at m e lak u k an d isp lay d i are a
# T RUE
sales se te lah b aran g d i-d isp lay d i area gu d an g
M e n ata b aran g n o n k arto n an d i rak y an g su d ah
# d ise d iak an te rm asu k salah satu lin gk u p FA LSE
p en gen d alian h am a d i are a gu d an g

# M e m asak p ro d u k R e ad y T o Eat d an In H o u se P e rsia p an b u k a to k o

B ak e ry d ilak u k an p ad a saat… ..
N iar ad alah se o ran g p ejab at d i T o k o In d ah Jay a
B ak ti. N iar d iin gatk an o leh A re a Co o rd in ato rn y a
# u n tu k d isip lin & ru tin m elak u k an ak tiv itas SO A T K
b u lan an . B e rik u t in i ak tiv itas b u lan an y an g b isa
d ilak u k an o le h N iar ad alah …
# B e rik u t in i m e ru p ak an ak tiv itas b u lan an Pe rso n il SO Su p p lie s d a n A T K
Toko:
D alam ak tiv itas p e rso n il to k o b erik u t, y an g
d ilak u k an o le h crew k e tik a p ro ses tu tu p to k o
ad alah …
# 1. Up d ate d ata m aste r H a n y a ja w ab a n 4,5y a n g b e n a r
2. M e m b u k a fo ld in g gate
3. SO p artial
4. Se ttlem en t PLN B R Is
5. Se ttlem en t E-T ran s
# B e rik u t in i ad alah m acam -m acam Sto ck O p n am e Sto c k O p n a m e Jad w a l
G ran d , k e cu ali … .
 B e rik u t in i y an g tid ak p e rlu d ilak u k an cre w
ap ab ila m e n e m u k an p e rb e d aan h arga p ro d u k
an tara lab e l p rice d an k o m p u ter k asir y aitu …
# 1.M e m in ta m aaf k e p ad a k o n su m e n , H a n y a ja w ab a n 4y a n g b e n a r
2.M e m b e rik an h arga te re n d ah k ep ad a k o n su m en ,
3.M e n ggan ti lab e l p rice teru p d ate , 4.M e lak u k an
retu r b aran g
A lat b an tu y an g m en u n ju k an k e te ran gan su atu
# p ro d u k k h u su sn y a in fo rm asi h arga b aran g y an g FA LSE
te rd isp lay ad alah d e fin isi d ari o u t o f sto ck
Pilih lah ak tiv itas b erik u t in i y an g d ilak u k an cre w
ap ab ila sto k p ro d u k k o so n g d i to k o su d ah
# te rse d ia: 1.M e n d isp lay p ro d u k se su ai p lan o gram ,
H a n y a ja w ab a n 1,3y a n g b e n a r
2.M e m b u at PO k ep ad a su p p lie r, 3.M e m asan g
lab e l p rice d i rak d isp lay , 4.M ele tak k an p ro d u k d i
k o tak re tu r d agan gan
# B e rik u t in i ad alah co n to h p ro gram p ro m o si b ig
K U A ( K e ju ta n U n tu k A n d a )
e v e n t d i Alfam art, k e cu ali… .
Salah satu y an g h aru s d ip astik an k e tik a
m e lak u k an u p d ate rak ad alah e xp ire d d ate
# p ro d u k d e n gan cara m em astik an tid ak ad a
T RUE
p ro d u k y an g m e n d ek ati atau m e law ati exp ired
d ate

# D i b aw ah in i m e ru p ak an k riteria-k rite ria b aran g G an ti k e m a san

ru sak , k e cu ali....
# Po sisi A p ad a se b u ah p lan o gram m e m ilik i arti … P ro d u k m e n g h a d a p d e p an
M e k an ism e y an g d ilak u k an p e rso n ilto k o agar
m e n d ap atk an d isk o n k ary aw an saat b e rb e lan ja
# d en gan k artu PO N T A y aitu … 1.Lo gin p o rtal H a n y a ja w ab a n 1,3y a n g b e n a r
H u m an Cap italA p p licatio n Sy ste m , 2.In p u t k artu
k e lu arga, 3.In p u t n o m o r PO N T A d i p ro fil
in d iv id u , 4.In p u t n o m o r K T P d an N PW P
Pad a rep o rt p lan o gram , K o d e Po sisi V ( 2T ie r/
Le b ih d alam 1k o tak / Slo t Acry lic) ad alah K o d e
# p o sisi te rse b u t d igu n ak an d alam k o n d isi 1PLU T RUE
d en gan d isp lay 2facin g/ le b ih d alam 1k o tak / slo t
acry lic.
# B e rik u t in i ad alah k e le n gk ap an ge n se t y an g h aru s K u n ci B u s i
d im ilik i o le h to k o , k e cu ali… .
D ik etah u i SPD rata-rata T o k o Su m b e r T am an
ad alah R p . 13.000.000p ad a B u lan O k to b er,
d en gan ju m lah h ari k alen d e r 31h ari. T e rd ap at
# to tal se lisih b aran g se b e sar R p . 987.000. Jik a R p . 382.500
b esaran B T SB ad alah se b esar 0,15% d ari n e t
sales p e r b u lan , m ak a b e rap a b esaran N SB T o k o
Su m b e r T am an p ad a B u lan O k to b er?
B agu s ad alah se o ran g CO S d i T o k o A lfam art
K e jay aan D e p o k . B agu s m e n e m u k an p ro d u k RT E
d en gan k o n d isi m e lew ati tan ggal k ad alu arsa.
# U n tu k m e m in im alisir p ro d u k raw an k ad alu arsa D isp la y p ro d u k se ca ra d isip lin m e n g gu n ak a n
m e to d e FEFO
y an g tid ak b isa d i-re tu r, m ak a y an g h aru s
d ilak u k an o le h B agu s d an p erso n il to k o y an g lain
ad alah …
B e rik u t in i ad alah je n is re tu r y an g d alam p ro se s
# retu rn y a h aru s d ise rtai fisik b aran g d an B a ran g k u ra n g
d o k u m e n n y a, k e cu ali …
T in d ak an y an g d ilak u k an p e rso n il to k o u n tu k
# m e n gh in d ari b aran g h ilan g d ari se gi p lace M e m b e ri p e rh a tia n le b ih k e p a d a k o n su m e n y a n g
m e m b a w a ta s, ja k e t d a n h e lm u n tu k d ile p a sk a n
y aitu … .
Salah satu tin d ak an y an g d ilak u k an u n tu k
# m e n ce gah te rjad in y a b aran g ru sak d an e xp ire d M e m e rik sa se m u a b a ra n g y a n g d a ta n g d e n ga n te liti
te rk ait d isp lay p ro d u k y aitu …
A gar m ate rial p o w d e r p ad a A PAR to k o tid ak
# m e n ggu m p al, y an g d ilak u k an o le h p erso n il to k o M e lak u k an p e ra w ata n b e rk a la A PA R d e n g an c a ra
m e m b a lik k a n ta b u n g se la m a 1m e n it
ad alah … .
# N ilai p ro xy N SB u n tu k C re w 3ad alah 1,75. FA LSE
Se lain k eb e rsih an p ro d u k p erso n il to k o p e rlu
# ju ga m e m astik an p ro d u k terse b u t lay ak T RUE
k o n su m si d en gan m em p e rh atik an e xp ire d d ate
p ro d u k
# Lan gk ah te rak h ir y an g d ilak u k an o leh p erso n il M e n d isp la y k e m b ali p ro d u k h in g ga ra p i se su ai
to k o saat m e m b e rsih k an rak are a sales ad alah … . p la n o gr am d a n FEFO
D ib aw ah in i y an g te rm asu k p e ran cre w saat
m e lak u k an h an d lin g p ro d u k u n re tu rn ab le ,
# k e cu ali … 1.M em astik an exp ired d ate p ro d u k , H a n y a ja w ab a n 1,2,3y a n g b e n a r
2.M e n d isp lay p ro d u k d en gan m eto d e FEFO ,
3.M e n jaga p ro d u k agar tid ak ru sak , 4.M e m b u at
b erita acara p em u sn ah an
Se tiap sh ift p agi, T in o ( se o ran g p ejab at to k o )
# se lalu m elak u k an p ro ses p agi, salah satu y an g O d n er 9
h aru s d ice tak ad alah u p d ate m aste r to k o . D im an a
se h aru sn y a d o k u m e n te rseb u t d iarsip ?
Je n is lay an an e -se rv ices y an g te rd ap at d i to k o
# A lfam art d ib agi m e n jad i 6k atego ri y aitu : T RUE
Pe n d aftaran , Pem b e lian , Pe m b ay aran , T o p u p ,
A m b ilu an g d an Pe n girim an d o k u m e n / b aran g
B ay u ad alah p e rso n il to k o d i A lfam art C itra Jay a.
Ia ak an m en tran sak sik an p e m b ay aran e-tran s
# u n tu k to p -u p Go p ay , lan gk ah se lan ju tn y a y an g M e n a n y a k an n o m in a l to p u p y a n g d iin g in k a n
d ilak u k an se te lah B ay u m e n ge tik an 1. G o p ay – k o n su m e n
T O P Up d an p ilih O K ad alah … .
# Pad a b agian n o m o r 5, m e n u n ju k k an T e rte ra m a sa b e rla k u k o d e e -Pa ss
k e te ran gan ....
Jik a ju m lah se to ran Cle re k se b e sar R p 800.000,-
# d an ju m lah u an g fisik seb e sar R p 800.000,- T id ak a d a
b erap ak ah v arian ce n y a h asil Cle re k terse b u t?
Saat p ro ses p e rsiap an tran sak si, h ad iah y an g
# p erlu d isiap k an d i m e ja k asir an tara lain PLU K , T RUE
stam p , PW P, p ro d u k p ro m o si ( b e li 1gratis 1) ,
d an p ro m o se rb a.
Salah satu je n is k artu k re d it y an g
# p em b ay aran n y a d ap at d ite rim a d i to k o Alfam art FA LSE
y aitu Citib an k
Se k ar se d an g m e lak u k an p e n d isp lay an p ro d u k d i
are a sale s se su ai d en gan m ax d isp lay . Saat
m e n cari p ro d u k d i gu d an g p u n ia tid ak k esu litan
# k are n a tau letak d ari m asin g-m asin g p ro d u k . Ia Se k a r m e n y ia p k a n p e k e rjaa n y a n g a k a n
p u n m e lak u k an h an d lin g p ro d u k d e n gan san gat d ila k sa n a k a n n y a p ad a h a ri se b e lu m n y a
b aik se h in gga p e k e rjaan n y a m e n jad i leb ih
m u d ah . Sik ap Sek ar te rcerm in p ad a k o n d isi
b erik u t in i k e cu ali… .
C an d ra se d an g m e lay an i k o n su m e n y an g ak an
m e m b ay ar d en gan m en ggu n ak an v o u ch er d igital.
M e n g in fo r m a sik a n k e p ad a k o n su m e n m e n g e n ai
Saat ak an m elak u k an k laim v o u ch e r d i PO S
# v o u ch e r y an g su d a h e xp ire d d a n m e m in ta
m u n cu l k e teran gan y an g m e n y atak an v o u ch e r
k o n su m e n u n tu k m e n gg a n ti m e to d e p e m b ay a ra n
su d ah m e le b ih i m asa b e rlak u p e n ggu n aan . Sik ap
y a n g la in
y an g h aru s d ilak u k an o le h C an d ra k e p ad a
k o n su m e n y aitu … .
Ek a b e lan ja d en gan to talb e lan ja Rp 880.980d an
m e m b ay ar m en ggu n ak an , 1) Uan g tu n ai: R p
# 200.000, 2) Go p ay : Rp 300.000, 3) Vo u ch e r
R p 130.980
So d e xo G ift Pass: R p 50.000, 4) V o u ch e r
A -V o u ch e r: 200.000. Sisa y an g h aru s d ib ay ark an
o le h k o n su m e n ad alah … .
H al y an g h aru s d ilak u k an o le h p e rso n il to k o saat
m e lak san ak an p ro se s p agi y aitu m e n e k an to m b o l
# p o w e r p ad a m o n ito r k o m p u ter PO S d an SIS. M e n e k a n to m b o l C PU u n tu k m e n e r im a d a n
Se lain m e n e k an to m b o lp o w e r p ad a m o n ito r, m e lak sa n a k a n p e rin ta h d a ta d a ri p e ra n g k a t lu n a k
tin d ak an y an g h aru s d ilak u k an o leh p erso n il to k o
ad alah … .
 T iw i ad alah se o ran g p e rso n il to k o d i A lfam art
Su k ajay a, ia ak an m elak u k an tran sak si
p em b ay aran b e lan ja m e n ggu n ak an G o p ay . Sca n b a rco d e p ad a a p lik as i G o p a y / m e m in ta
# Se telah T iw i m e n gisi n o m o r H P k o n su m en k o n su m e n m e n y e b u tk a n to k e n G o p a y
d en gan k o d e “ 111010” d i ap lik asi PO S, lan gk ah
se lan ju tn y a y an g d ilak u k an o leh T iw i ad alah … .
# H al y an g p e rlu d ip erh atik an o le h cre w k e tik a
P a stik a n b e la n ja an k o n su m e n se su a i k e b u tu h an
m e lak u k an tran sak si, k e cu ali …
K artu d e b it d ap at d itran sak sik an d i to k o
# A lfam art d e n gan cara in se rt u n tu k ch ip card atau T RUE
sw ip e u n tu k m agn e tic card
Pe rh atik an m acam -m acam p eran gk at k o m p u te r
d i b aw ah in i!
1) ED C
2) M o n ito r
3) PO S
# 4) Prin te r 1) – 2) – 4) – 7)
5) SIS
6) Em ail
7) CPU

Yan g te rm asu k k e d alam go lo n gan h ard w are

p eran gk at k o m p u te r d itu n ju k k an o leh n o m o r… .
A b d u ld atan g k e to k o Alfam art u n tu k m e lak u k an
tran sak si p e m b e lian p u lsa/ p ak e t d ata. Ia
# m e b erik an u an g p e cah an R p 100.000,- h al M e n g e c e k k e a slia n u a n g y a n g d ite r im a d e n ga n
p ertam a y an g h aru s d ilak u k an o leh k asir saat d ilih a t, d ira b a , d ite raw a n g
m e n e rim a u an g d ari k o n su m e n ad alah ....
San i b e lan ja d i Alfam art d e n gan m e n ggu n ak an
m e to d e sp lit tran sak si y aitu tu n ai d an Vo u ch e r
# A lfam art d e n gan to tal b e lan ja R p 500.000,-,
350
b erap ak ah u an g tu n ai y an g h aru s d ib ay ar
o le h n y a jik a p e m b ay aran m e n ggu n ak an V o u ch e r
A lfam art se b e sar R p 150.000,-
# Siap a y an g m e n gin tru k sik an AC u n tu k m e n gisi
SQR
id e n tifik asi m asalah ?
# B e rik u t ad alah stan d ar ram b u t p e rso n il to k o
R a m b u t d iik a t m o d e l e k o r k u d a
w an ita …
# Salah satu co n to h co m p lain d e n gan in d ik ato r
P e rso n il to k o tid a k so p an
p eo p le ad alah … .
Pe lan ggan atas n am a So n ia te lah b e rb elan ja k e
to k o Alfam art C ian ju r p ad a tan ggal 4jan u ari
2022, p u k u l21.00W IB . Pad a saat itu k o n d isi
to k o se d an g se p i, d an y an g b erjaga d i to k o
te rse b u t h an y a ad a 3o ran g ( 2lak i-lak i d an 1
p erem p u an ) . 1lak i-lak i d an 1p e re m p u an b e rad a
d i are a k asir, d an 1o ran g lak i-lak i y an g lain
b erad a d i are a sale s. D an tib a-tib a k etik a So n ia
# se d an g m e m ilih p ro d u ct d i are a sale s, So n ia
T id ak la n gs u n g
m e n d ap atk an p erb u atan y an g tid ak
m e n y e n an gk an d ari salah 1p e rso n ilto k o
te rse b u t, d e n gan ciri: ram b u t p e n d ek , m em ak ai
k acam ata. K are n a tak u t So n ia lan gsu n g p e rgi
m e n in ggalk an to k o terse b u t, d an ak h irn y a
m e m b e ran ik an d iri m e lak u k an k o m p lain k e
C u sto m e r Care A lfam art m e lalu i W h atsap p
p en gad u an Alfam art. T in d ak an y an g d ilak u k an
o le h p e lan ggan te rse b u t m eru p ak an k o m p lain …
 K o n su m e n atas n am a D im as b e rb e lan ja d i to k o
A lfam art m e m b e li 12p cs B e ar B ran d se n ilai
R p .116.400, n am u n D im as m e n gelu h k an k are n a
ju m lah B e ar B ran d n y a te rn y ata h an y a ad a 11p cs,
# y an g seh aru sn y a ad a 12p cs se su aid en gan d ata Sa n k si p e m u tu sa n h u b u n g an k e rja
y an g ad a d i stru k . Jik a k asu s terse b u t terjad i d i
to k o , san k si ap a y an g d ik e n ak an o leh p eru sah aan
k e p ad a p erso n il y an g m e lak u k an k e salah an
te rse b u t?
D e v i ad alah seo ran g p e jab at AC O S d i to k o
A lfam art B e k asi. Saat b e rtu gas se b agai k asir
k e tik a ad a k o n su m e n y an g ak an b e rtran sak si, d i
# salam p em b u k a d alam tah ap an “ k o m u n ik asi A ja k a n m e n gu ra n g i k an to n g p la stik ( a lfa gre e n )
tran sak si re gu le r” , tin d ak an y an g h aru s
d ilak u k an D e v i se telah m e lak u k an k o n firm asi
m e m b e r d an se b u tk an n am a m e m b e r ad alah … .
A rd it ad alah seo ran g cre w . Saat b ek e rja d i to k o ,
# salah satu stan d ar p e n am p ilan cre w y an g p erlu M e m a k a i ID ca rd se su a i d e n ga n sta n d a r y an g
d ip e rh atik an Ard it ad alah .... d ib e rik a n p e ru sa h a a n

# Pro d u k y an g co co k d itaw ark an k ep ad a ib u ru m ah M in y a k go re n g

tan gga y aitu …
D i b aw ah in i, d ep arte m e n ap a saja y an g te rlib at
d alam Pilar Pe o p le p ad a "Serv ice Qu ality Fram e
w o rk "?
# 1. R ecru itm e n t, Se m u a ja w a b an b e n a r
2. Le arn in g & D ev e lo p m e n t,
3. H u m an C ap ital O p e ratio n ( H CO ) ,
4. O p eratio n .
“ Su su D an co w -n y a y an g 400gram rasa m ad u ,
# K o n fir m a si p ro d u k se n sitif ra sa/ u k u ra n
e xp ire d -n y a Ju li 2022y a Pak / B u / K ak ”
D i b aw ah in i, d ep arte m e n ap a y an g tid ak te rlib at
# d alam Pilar Pe o p le p ad a "Serv ice Qu ality Fram e M a rk e tin g ( M K T )
W o rk "
Se lf m an agem en t m e n jad ik an k ita p ro activ e , 2
# k ata k u n ci d alam m e n jalan k an n y a y aitu tan ggu n g In isia tif
jaw ab d an …
M am p u m e n gh ad ap i b e rb agai situ asi d an m am p u
# m e n gam b il k e p u tu san y an g te p at, k e d u a h al in i P e n gu asa a n d iri
m e ru p ak an m an faat se lf m an age m e n t d alam
h al …
T u ju an d ari se lf m an age m e n t, u n tu k k e b iasaan
# b u ru k b isa d iu b ah d e n gan sik ap p ro activ e d ari M e n jad i le b ih p e rca y a d iri
k ita, co n to h ak tiv itasn y a ad alah …
T in d ak an ak h ir y an g d ilak u k an p ad a p ro se s
# p en d isp lay an b aran g m e n ggu n ak an ap lik asi M ax D isp la y d a n in p u t
D isp lay y aitu … .
T ed i m eru p ak an salah satu p e rso n il to k o SA PA . Ia
d im in ta o le h p e jab at to k o n y a u n tu k m e lak u k an
p en girim an p e san an . Saat se d an g m e n girim k an
# p esan an , T e d i su d ah b e rad a d i alam at k o n su m e n Fitu r ca ri lo k a si
n am u n b in gu n g m e n cari ru m ah y an g d itu ju . Fitu r
p ad a A PO y an g d ap at d im an faatk an o le h T ed i
y aitu ...
T ata p ro d u k d i d a la m k an to n g d im u la i d e n ga n
D alam stan d ar p en y iap an d an p e n ge m asan p ro d u k y a n g b e rb o b o t b e ra t le b ih d a h u lu k e
# p ro d u k p e san an o n lin e salah satu n y a h aru s p ro d u k d e n ga n b o b o t p a lin g rin g an u n tu k
rap ih , y an g d im ak su d rap ih ad alah … . m in im a lisir k e ru sa k a n . P astik a n K e m asa n a m an
( tid ak ro b e k , b e rlu b a n g d ll)
# T o k o y an g M e n gisi "B u at file k irim an " ad alah … . T o k o A w a l R e q u e st M A T
# M e n u d i b aw ah in i y an g tid ak terd ap at p ad a
P ro gre ss
track in g o rd e r ad alah … .
A p lik asi y an g m e m b an tu d alam m e n ge lo la
# o rd e ran tran sak si p e san an o n lin e y an g m asu k
A PO ( A p lik asi P e s an an O n lin e )
ad alah … .
# T o k o y an g M e n gisi "T e rim a File K irim an " T o k o A w a l R e q u e st M A T
ad alah … .
# D ata k o n su m e n y an g w ajib d ilak u k an p ro se s Stru k b e la n ja k o n su m e n
p en atau sah aan ad alah seb agai b erik u t, k ecu ali ...
Salah satu p ih ak y an g te rlib at d alam m e lak u k an
# an alisis tran sak si tran sfer d an a y an g B ra n ch M a rk e tin g C o o rd in a to r
m e n cu rigak an d i cab an g y aitu …
K e te ta p a n p e n ga d ila n a tas p e rm in ta a n b an tu a n
Id e n tifik asi tran sak si k e u an gan y an g te rin d ik asi
# tin d ak p id an a p e n d an aan te ro rism e d ap at d ilih at p e m b lo k ira n d a n a m ilik o ran g/ k o rp o ra si y a n g
id e n tita sn y a te rca n tu m d a la m d a ftar te rd u ga
d ariad an y a … .
te ro ris d a n o r ga n isa si te r o ris
# Pih ak y an g terlib at d alam p en garsip an d o k u m e n C O S/ A C O S
tran sak si tran sfe r d an a d i lin gk u p to k o y aitu … .
O ran g – o ran g y an g m e m ilik i p e n garu h d alam
o p e rasio n al ak tiv itas p o litik ( p e jab at p o litik ,
p ejab at p e m e rin tah , p e gaw ai p u b lik ) d an
# m e m ilik i p elu an g m em b u at in stan si/ p eru sah aan P EPs
te rek sp o s risik o legal d an re p u tasi y an g
k e m u n gk in an b e sar ak ib at te rjad in y a frau d ,
te rm asu k p e n ge rtian d ari ...
# N o n fo o d p ro d u ct ad alah sem u a b aran g gro ce rie s T R U E
b u k an m ak an an .
# A b o n sap i te rm asu k stap le n e e d s d rie d m e at. T RUE
# D i b aw ah in i y an g tid ak te rm asu k d alam se ctio n M o u th w a sh
p erso n al care ad alah …
# B e b erap a p ro d u k siru p y an g d iju ald i Alfam art B a n ga u
ad alah se b agai b e rik u t, k e cu ali …
M in e ral w ate r y an g d iju al d i A lfam art y aitu …
1. A d e s
# 2. Le m in e ral Se m u a ja w a b an b e n a r
3. Vit
4. N e stle p u re life
Se m u a jaw ab an b e n ar
Pe rh atik an p ro d u k b e rik u t!
1) M e n s sin gle t
# 2) Lad ie s p an ty 1,2,3b e n ar
3) M e n s sh irt
4) T o w el
Pro d u k y an g term asu k d alam k e lo m p o k
u n d e rw e ar, y aitu ....
# D i b aw ah in i y an g tid ak te rm asu k p ro d u k n o n G ats b y sp la sh co lo g n e
fo o d b ab y care k ate go rik id s co lo gn e y aitu … .
A d it d atan g k e to k o A lfam art u n tu k m e m b e li
p ro d u k R T E. K e m u d ian ia m e n d e sk rip sik an
k e p ad a k asir, ia m e n gin gin k an p ro d u k R T E y an g
# d i d isp lay p ad a ste am er, b e rb ah an d asar M e n y iap k an D im s u m u n tu k A d it
ay am + u d an g d e n gan p e m b u n gk u s k u lit p an gsit
y an g m em ilik i ciri-ciri te rd ap at te k stu r d au n
b aw an g d an titik k u n in g d i atas p ro d u k . M ak a,
tin d ak an y an g h aru s d ilak u k an o leh k asir y aitu … .
T in d ak an p e rso n al H y gie n e y an g d ilak u k an o leh
p erso n il to k o agar te tap te rjaga k eb e rsih an n y a
y aitu :
# 1. M e m e gan g ram b u t/ b e rsisir; H a n y a ja w ab a n 1,2d a n 3y a n g b e n a r
2. M e n ggu n ak an m ask e r;
3. M e n gu k u r su h u d en gan alat;
4. B atu k tan p a m en u tu p m u lu t;
5. K u k u jari Pan jan g
Lan gk ah y an g d ilak u k an o le h p e rso n il to k o
se te lah te k an “ F2” p ad a k e y b o ard u n tu k m e m iliK e m u d ia n a k an te rb e n tu k r e p o rt “ la p o ran p ro se s
# p lu re p ack in g, k e m u d ian “ Pilih PLU R PC ” lalu k l
r e p a c k in g” s e c ar a o to m a tis ,
“ A m b il” d alam p ro ses alu r rep ack in g y aitu … .
# B e rik u t in i y an g m e ru p ak an p ro d u k sw e et b read P isa n g C o k e la t
ad alah ....
 Firm an ak an m e m b u at H o t T h ai T e a Sign atu re
u n tu k p e lan ggan y an g d atan g k e to k o . Pelan ggan
te rse b u t b e rm ak su d u n tu k m e m b e li 2cu p H o t
# T h ai T e a Sign atu re . Saat m e lih at sto ck p o w d e r M e n g in fo r m a sik a n k e p ad a k o n su m e n b ah w a
T h ai T e a d i to k o , te rsisa 16gram d an itu p o w d e r y a n g te rsisa h a n y a cu k u p u n tu k 1c u p 16o z
m e ru p ak an sto ck te rak h ir. T in d ak an y an g h aru s
d ilak u k an o le h Firm an y aitu ...
K e m a s d ala m p la stik lalu tu tu p > > B iar k an p ro d u k
U ru tan ak tiv itas y an g h aru s d ilak u k an d alam
# p ro se s d isp lay d an p ack in g p ro d u k IH B , u n tu k s e la m a 10-20m e n it ( h in gg a p ro d u k tid a k p a n a s) > >
M e m in d ah k an p ro d u k s w e e t b re a d k e n a m p a n
k ate go ri sw e et b re ad y aitu … .
d isp lay p a d a s h o w ca se
# C ara m em b u at Gu av a M ilk Sh ak e ad alah d en gan FA LSE
m e n gad u k sy ru p ju ice gu av a
Salah satu latar b e lak an g A lfam art
m e n gem b an gk an b isn is fo o d & b ev erage ad alah
# d ik are n ak an b an y ak n y a p e lak u re tail m o d e rn T RUE
y an g su d ah m e n ge m b an gk an b isn isn y a k e
k ate go ri F&B
# Je n is sam b al y an g d igu n ak an R T E go re n gan Sa m b a l M a ta h & Sa m b a l B a w a n g
m o d ern y an g b e n ar ad alah ...
B ry an t ak an m e m b u at Ice C o ffe e latte, d an
te rn y ata su su y an g m e n jad i salah satu in gred ien t
n y a h ab is, seh in gga B ry an t h aru s m e m b u k a y an g
# b aru , jik a se k aran g p ad a saat B ry an t b u k a su su 1A p ril 2022
itu tan ggal 30M aret 2022, m ak a sh elf life d ari
su su te rse b u t y an g ak an d i sim p an d i d alam
ch ille r h ab is p ad a tan ggal?
B e rita A cara Pe m u sn ah an B aran g d an Ce tak an
# K o re k si Pe m u sn ah an B aran g fillin g p ad a o rd n e r T RUE
n o m o r 06.
# B e rik u t m e ru p ak an je n is m in u m an ice co ffe e
Ice d M o c h a cin o
y an g d iju al d i A lfam art, k e cu ali....
R an d i m em b u at p e san an u n tu k p elan ggan y an g
d atan g k e to k o A lfam art M e rd e k a. H aly an g d ia
lak u k an p e rtam a k ali ad alah m e n im b an g p o w d er
# T h ai T e a Latte m e n ggu n ak an se n d o k tak ar
R e ad y to d rin k
se b an y ak 30gr k e m u d ian ia m e n am b ah k an
se ju m lah air p an as se b an y ak 120m l. D ari
ak tiv itas y an g d ilak u k an R an d i jen is p ro d u k y an g
d ib u at ad alah … .
N o m o r N PW P d igu n ak an u n tu k p e n gisian n o m o r
# ID p e n u m p an g p ad a p ro se s tran sak si p e m b e lian
FA LSE
tik et k e re ta ap i
K o n su m e n d ap at m elak u k an p e n girim an d an
# p en arik an u an g tu n aian tar to k o Alfam art d i T RUE
se lu ru h In d o n esia.
D aftar u n iv e rsitas d i b aw ah in i y an g tid ak
# te rm asu k k e d alam lay an an p em b ay aran b iay a
U n iv e rsita s N e g e ri Ja k ar ta
p en d id ik an y an g b isa d ib ay ark an d i to k o
A lfam art, y aitu …
K e tik a k o n su m e n m e lak u k an to p u p u an g
# e le k tro n ik d i Alfam art m ak a sald o terse b u t h an y a
FA LSE
b isa d igu n ak an u n tu k p e m b e lan jaan d i to k o
A lfam art saja
C ash o u t ad alah p ilih an p ro d u k lay an an y an g
# h aru s d ip ilih k e tik a k o n su m e n ak an m e lak u k an
T RUE
p en cairan d an a tu n ai.
K e tik a k o n su m e n d atan g k e to k o u n tu k m e n girim
# b aran g m ak a m asu k k e m en u Alfatre x – FA LSE
Pe n gam b ilan B aran g
K artu id e n titas y an g h aru s d itu n ju k an d an d i
# u p lo ad k e tik a p ro ses re gistrasi n asab ah d i T RUE
ap lik asi R SA b e ru p a K T P/ SIM / Passp o rt.
 Lo gin m e n u E-tran s >> Pilih M e rch an t ‘ Sh ift+ ?’ >>
Pilih N o .2( Pe n arik an ) >> In p u t d ata k o n su m e n >>
# K o n firm asi d ata k o n su m e n >> K lik O K >> T ran sak si T ran sa k si tarik tu n ai u a n g e le k tro n ik
b erh asil >> Stru k te rce tak . Lan gk ah -lan gk ah
te rse b u t m eru p ak an cara u n tu k … .
Pad a p em b e lian v o u ch e r gam e o n lin e fisik ,
# T RUE
d ilak u k an tran sak si d an ak tiv asi d i PO S
Salah satu d estin asi w isata y an g m e n y e d iak an
# A n co l
lay an an p e m b e lian tik e t w ah an a y aitu …
# B e rik u t in i y an g b u k an m e ru p ak an fu n gsi
M e n jag a k e se im b an ga n O O S Pro d u ct
p ro d u ct h an d lin g ad alah … .
Pe ran cre w d alam m e lak u k an h an d lin g p ro d u k
# M e n y iap k an b a ra n g u n tu k d ire tu r k e w a re h o u se
u n re tu rn ab le ad alah se b agai b e rik u t, k e cu ali...
H al y an g h aru s d ilak u k an o le h p e rso n il to k o
# d alam h al p ro d u ct h an d lin g b u ah d e n gan te p at B u a h h a ru s d i d isp la y d e n g an m e to d e FEFO
ad alah …
D ari k e e m p at p e rn y ataan b e rik u t, m an ak ah y an g
d ap at d ilak u k an o le h p e rso n il to k o u n tu k
m e n ce gah te rjad in y a b aran g exp ire d d ate?
# 1. Pen aw arah fo k u s p ro d u k
1,2,3b e n ar
2. R etu r b aran g y an g m en d e k ati e xp ire d d ate
3. Ce k exp ire d d ate b aran g se cara ru tin
4. Lak u k an p e m u sn ah an b aran g d i are a p ark ir
D ik etah u i D ata Perfo rm an ce T o k o C ilin cin g B ak ti
p ad a b u lan D e se m b e r 2021se b agai b e rik u t:

SPD : R p 17.250.800
JH K : 31H ari
G M % : 19.50%

Ju m lah Pe rso n il T o k o : 10O ran g

d en gan k o m p o sisi 1CO S, 3A CO S, d an 6Cre w

G ajiPe rso n il T o k o :
C O S = R p 5.590.000
A C O S = R p 5.120.000
C re w Rp 4.641.854

B iay a Le m b u r:
# Pe jab at T o k o = R p 395.000 R p .1.765. 000
C re w = R p 325.000

Ju m lah H ari Le m b u r: 1( Lib u r H ariN atal) asu m si

2p ejab at to k o d an 3cre w y an g lib u r saat itu

Listrik : Rp 9.204.998
B e b an Se w a A C: Rp 2.000.000
B e b an Se w a Ch ille r: R p 3.000.000
In te rn e t: R p 670.000
R R A K ( Exclu d e Listrik ) : R p 2.220.000
Pe n y u su tan G ed u n g: R p 3.500.000
Se w a B an gu n an : R p 150.000.000/ T ah u n

T en an t: Go re n gan
Se w a T e n an t: R p 660.000
H arga ju alp ro d u k R ad alah R p 75.000,- d e n gan
# gro ss m argin 35% m ak a gro ss m argin Rp ad alah T RUE
R p 26.250,-
 D ik etah u i D ata Perfo rm an ce T o k o C ilin cin g B ak ti
p ad a b u lan D e se m b e r 2021se b agai b e rik u t:

SPD : R p 17.250.800
JH K : 31H ari
G M % : 19.50%

Ju m lah Pe rso n il T o k o : 10O ran g

d en gan k o m p o sisi 1CO S, 3A CO S, d an 6Cre w

G ajiPe rso n il T o k o :
C O S = R p 5.590.000
A C O S = R p 5.120.000
C re w Rp 4.641.854

# B iay a Le m b u r: R p 430.493.714
Pe jab at T o k o = R p 395.000
C re w = R p 325.000

Ju m lah H ari Le m b u r: 1( Lib u r H ariN atal) asu m si

2p ejab at to k o d an 3cre w y an g lib u r saat itu

Listrik : Rp 9.204.998
B e b an Se w a A C: Rp 2.000.000
B e b an Se w a Ch ille r: R p 3.000.000
In te rn e t: R p 670.000
R R A K ( Exclu d e Listrik ) : R p 2.220.000
Pe n y u su tan G ed u n g: R p 3.500.000
Se w a B an gu n an : R p 150.000.000/ T ah u n

T en an t: Go re n gan
Se w a T e n an t: R p 660.000
B e rik u t in i ad alah b eb e rap a p e ran d an strate gi
C O S/ A CO S u n tu k m e m e n an gk an IK T :

1. M e n in gk atk an ST D
2. M e n in gk atk an A PC
3. M e n jaga d an m e m astik an k e te rsed iaan sto ck
ite m GM % tin ggi
4. M e m o n ito r p e n ju alan ite m G M % tin ggi
5. M e m b an gu n in te gritas team p erso n il to k o
# ( k e ju ju ran ) 7
6. M e m astik an sem u a p erso n il to k o m e lak u k an
p en gaw asan p ih ak e k ste rn al d i are a sale s
7. M e m ak sim alk an p e m ak aian R R AK d an
p em ak aian AT K
8. M e n go p tim alk an p e n gatu ran le m b u r k ary aw an

Jik a an d a in gin fo k u s terh ad ap In d ik ato r le m b u r

k ary aw an u n tu k m e n e k an O PEX, strate gi m an a
y an g ak an an d a lak u k an ....
# Jik a p en d ap atan to k o R p . 670.000.000d an Gro ss T R U E
M argin 20% m ak a H PP R p . 536.000.000
Salah satu cara m e n gen d alik an b iay a lab o u r co st
# d en gan m em astik an ju m lah p e rso n il to k o tid ak T R U E
m e le b ih stan d ar d ari p e ru sah aan
 Jik a d ik e tah u iSale s A lfam art Air M in eral 600m l

B u lan Ju n i = 80p cs
B u lan Ju li = 112p cs
B u lan A gu stu s = 100p cs

p ad a m asin g-m asin g b u lan te rseb u t te rd ap at

# b eb e rap a h ari k e k o so n gan b aran g y aitu 3.43p cs
B u lan Ju n i = 5h ari
B u lan Ju li = 2h ari
B u lan A gu stu s = 0

D e n gan m e lih at d ata te rseb u t b e rap ak ah Av erage

Sale s Qu an tity ite m te rseb u t ?
H al y an g h aru s d ip astik an d an d ip ersiap k an
# P e n a m p ila n se su a i d e n ga n sta n d a r : b e rsih , ra p i,
se te lah m e n gu n d an g k o n su m e n d alam
g o o d lo o k in g d a n w a n gi
m e n in gk atk an ST D d ari sisi p eo p le ..
# Jik a d ik e tah u iA SQ A lfam art T issu e ad alah 6d an
5
O n H an d seb e sar 30, b e rap ak ah
Jik a k o n su m e n o rd er p ad a m alam h ari d an
te rk irim k e to k o jam 21.35, k em u d ian re n can a
# am b iljam 8p agi.
FA LSE
Se telah d ilak u k an p ro ses p agi d i jam 7, te rd ap at
p o p u p n o tifik asi o rd eran . M ak a p e rh itu n gan
o n tim e 10m en it m ak sim al 08.40
B e rik u t m e ru p ak an b agan alu r u n tu k tran sak si
# o n lin e y an g su d ah lu n as d i ap lik asi PO S.Pro se s
A m b il
y an g tep at u n tu k m e n gisi k o tak n o m o r 5ad alah …
Salah satu h al y an g h aru s d ip astik an d an
d ip e rsiap k an se te lah m e n gu n d an g k o n su m e n
# d alam m en in gk atk an ST D d ari satu p lace ad alah T RUE
m e m astik an lan tai setiap lo ro n g d i are a sales
b ersih d an n y am an
B e rik u t in i ad alah b eb e rap a p e ran d an strate gi
C O S/ A CO S u n tu k m e m e n an gk an IK T :

1. M e n in gk atk an ST D
2. M e n in gk atk an A PC
3. M e n jaga d an m e m astik an k e te rsed iaan sto ck
ite m GM % tin ggi
4. M e m o n ito r p e n ju alan ite m G M % tin ggi
5. M e m b an gu n in te gritas team p erso n il to k o
# ( k e ju ju ran ) 5& 6
6. M e m astik an sem u a p erso n il to k o m e lak u k an
p en gaw asan p ih ak e k ste rn al d i are a sale s
7. M e m ak sim alk an p e m ak aian R R AK d an
p em ak aian AT K
8. M e n go p tim alk an p e n gatu ran le m b u r k ary aw an

Jik a an d a in gin fo k u s terh ad ap In d ik ato r N SB

u n tu k m e n in gk atk an n e t p ro fit, strategi m an a
y an g ak an an d a lak u k an ....
Pad a b u lan m aret 2022, B iay a listrik T o k o
C ilin cin g B ak ti m en galam i k en aik an y an g
sign ifik an d arib u lan se b elu m n y a, agar d ap at
# m e n gan alisa p em ak aian listrik n y a su p ay a tid ak M e n g h itu n g se lisih p e m a k a ian K W H se tia p h a ri
( A v e ra g e p e m a k a ia n K W H p e r h ar i)
te rjad i lagi b iay a listrik y an g m e m b e n gk ak ,
ak tiv itas ap a y an g h aru s d ilak u k an o le h p e jab at
to k o ?
Jik a d ik e tah u iPK M Exist ite m M o gu -m o gu ad alah
# 24, O n h an d n y a 22, d an M in o r n y a ad alah 4, T id ak T e rja d i P B
m ak a PB R e aly an g terjad i ad alah …
 p ro gram k o m p e tisi an tar k asir atau k ary aw an
y an g m en jalan k an fu n gsi se b agai k asir to k o
# d alam p en ju alan su atu p ro d u k te rte n tu k e p ad a P SM
k o n su m e n d alam p erio d e m in ggu an ( 6-8h ari) ,
m e ru p ak an d e fin isi d ari… .
Jik a d ik e tah u itarget Gro ss m argin to k o 22% d an
# Ite m B m em ilik i gro ss m argin 45% m ak a ite m B
T RUE
te rse b u t m eru p ak an k atego ri item y an g m em ilik i
gro ss m argin tin ggi.
Salah satu k e u n tu n gan m e n ju al p ro d u k e -se rv ices
# d i Alfam art ad alah tid ak m em ilik i sto ck fisik ,
T RUE
se h in gga p erso n il to k o tid ak p e rlu m e lak u k an
h an d lin g p ro d u ct
# D im an a Perso n il T o k o b isa m e n ge tah u i p ro d u k
Ju k la k d ar i m a rk e tin g ( V ia E-m a il)
ap a saja y an g ik u t p ro gram PSM ...
Salah satu cara m e n in gk atk an ST D ad alah d e n gan
# m e n gu n d an g k o n su m e n u n tu k b erk u n ju n g k e T RUE
to k o
Salah satu p eran C O S/ A CO S d alam m e n cap ai
# target GM ( % ) su p ay a m en an g IK T y aitu tid ak
FA LSE
m au tah u te rh ad ap p ro d u k -p ro d u k d alam
k ate go ri / rak y an g b e r m argin T in ggi
K u ran gn y a p en aw aran item Gro ss m argin T in ggi
# FA LSE
m e n y e b ab k an te rcap ain y a target GM % to k o .
Se o ran g p e jab at to k o h aru s m e m p u n y ai strate gi
d alam m elak u k an p e n ge n d alian O PEX d i to k o n y a
# salah satu n y a ad alah m en gen d alik a b iay a listrik , M e n g h id u p k a n lam p u y a n g tid a k d igu n a k an
salah satu h al sim p le y an g san gat b erp en garu h
te rh ad ap p e n ge n d alian b iay a listrik ad alah … .
Jik a ad a tran sak si o n lin e n am u n tid ak m u n cu ld i
Po p Up PO S, sed an gk an k o n su m e n su d ah b ay ar
# lu n as, se te lah p erso n il to k o m e m e rik sa d i
L ak u k an s ca n b a rco d e A PO p a d a PO S
h an d p h o n e k o n su m e n te rseb u t k e teran gan n y a
m asih d alam p ro se s, m ak a y an g h aru s d ilak u k an
p erso n il to k o ad alah …
 D ik etah u i D ata Perfo rm an ce T o k o C ilin cin g B ak ti
p ad a b u lan D e se m b e r 2021se b agai b e rik u t:

SPD : R p 17.250.800
JH K : 31H ari
G M % : 19.50%

Ju m lah Pe rso n il T o k o : 10O ran g

d en gan k o m p o sisi 1CO S, 3A CO S, d an 6Cre w

G ajiPe rso n il T o k o :
C O S = R p 5.590.000
A C O S = R p 5.120.000
C re w Rp 4.641.854

# B iay a Le m b u r: R p 1.765.000
Pe jab at T o k o = R p 395.000
C re w = R p 325.000

Ju m lah H ari Le m b u r: 1( Lib u r H ariN atal) asu m si

2p ejab at to k o d an 3cre w y an g lib u r saat itu

Listrik : Rp 9.204.998
B e b an Se w a A C: Rp 2.000.000
B e b an Se w a Ch ille r: R p 3.000.000
In te rn e t: R p 670.000
R R A K ( Exclu d e Listrik ) : R p 2.220.000
Pe n y u su tan G ed u n g: R p 3.500.000
Se w a B an gu n an : R p 150.000.000/ T ah u n

T en an t: Go re n gan
Se w a T e n an t: R p 660.000
D ik etah u i D ata Perfo rm an ce T o k o C ilin cin g B ak ti
p ad a b u lan D e se m b e r 2021se b agai b e rik u t:

SPD : R p 17.250.800
JH K : 31H ari
G M % : 19.50%

Ju m lah Pe rso n il T o k o : 10O ran g

d en gan k o m p o sisi 1CO S, 3A CO S, d an 6Cre w

G ajiPe rso n il T o k o :
C O S = R p 5.590.000
A C O S = R p 5.120.000
C re w Rp 4.641.854

B iay a Le m b u r:
# Pe jab at T o k o = R p 395.000 R p 430.493.714
C re w = R p 325.000

Ju m lah H ari Le m b u r: 1( Lib u r H ariN atal) asu m si

2p ejab at to k o d an 3cre w y an g lib u r saat itu

Listrik : Rp 9.204.998
B e b an Se w a A C: Rp 2.000.000
B e b an Se w a Ch ille r: R p 3.000.000
In te rn e t: R p 670.000
R R A K ( Exclu d e Listrik ) : R p 2.220.000
Pe n y u su tan G ed u n g: R p 3.500.000
Se w a B an gu n an : R p 150.000.000/ T ah u n

T en an t: Go re n gan
Se w a T e n an t: R p 660.000
# Jik a p en d ap atan to k o R p . 670.000.000d an Gro ss T R U E
M argin 20% m ak a H PP R p . 536.000.000,-
M o n ito rin g d ip e rlu k an o le h A CO S u n tu k m e lih at
# ap ak ah p ek e rjaan su d ah se su ai targe t atau P e rb a ik an
b elu m , se h in gga A CO S b isa m elak u k an p ro ses …
D alam task m an agem en t k ita d im in ta u n tu k
# m e n gen ali p erilak u d an k arak te r d ari b aw ah an M e n jad i k o m u n ik a to r y a n g b a ik
atau tim k ita,d en gan tu ju an se b agai?
D alam task m an agem en t se o ran g AC O S ad alah
p en gge rak d ari tim n y a. K etik a ad a an ggo ta tim
# m e m ilik i k e m am p u an y an g tin ggi tap i k em au an M o tiv a si
y an g re n d ah , m ak a y an g h aru s d ilak u k an o le h
se o ran g A CO S ad alah …
A m ir ad alah se o ran g AC O S d ari to k o A , d ia
m e m ilik i se o ran g an ggo ta tim y an g m e m p u n y ai
# k e m au an y an g b esar u n tu k b e rk e m b an g n am u n C o ac h in g
m in im se k ali d e n gan k e m am p u an . M ak a tin d ak an
ap a y an g h aru s d ilak u k an o le h Am ir?