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    Wahyu Hartono
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    Wahyu Hartono has over 10 years of experience in IT support and network engineering. He has strong skills in IP/MPLS networks, routing protocols, and MPLS transport. Currently he provides technical support for users and administrators, and maintains and repairs Nokia routers. Previously he supported Alcatel-Lucent customers and ensured service level agreements were met.

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    Cv Wahyu Update

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    Wahyu Hartono has over 10 years of experience in IT support and network engineering. He has strong skills in IP/MPLS networks, routing protocols, and MPLS transport. Currently he provides technical support for users and administrators, and maintains and repairs Nokia routers. Previously he supported Alcatel-Lucent customers and ensured service level agreements were met.

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    9 views1 page

    CV Wahyu Update

    Uploaded by

    Wahyu Hartono
    Wahyu Hartono has over 10 years of experience in IT support and network engineering. He has strong skills in IP/MPLS networks, routing protocols, and MPLS transport. Currently he provides technical support for users and administrators, and maintains and repairs Nokia routers. Previously he supported Alcatel-Lucent customers and ensured service level agreements were met.

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    of 1

    WAHYU HARTONO

    I T S U P P O R T

    08176017272
    PROFILE
    wahyu.hartono@gmail.com II am a qualified and professional IT Support with more than 10 years
    of experience in the IT Network field such as WAN, Merto-e, VSAT and
    Jatisari Bekasi
    Fiber Optic Networks. Strong creative and analytical skills. Team player
    with attention to detail.

    SKILLS EXPERIENCE
    Excellent communication IP DIVISION / TECHNICAL SUPPORT OPERATION
    Alcatel Lucent Indonesia (ALU)
    Excellent customer handling 2008 - 2016
    Planning, Design & Optimization of Supporting users and network administrators over the telephone
    and by email.
    IP/MPLS Network
    TCP/IP networking and hardware maintenance and repair
    Excellent knowledge in Routing
    Design (HLD/LLD) preparation, Deployment/configuration, root
    Protocols and MPLS Transport
    cause analysis and workaround / solution definition activities
    Many years of extensive hands-on according to the Problem Report/Ticket.
    experience in Routing and Ensure all (Global MS Customers) KPI(s) are met as per agreed
    Switching targets / SLA’s.

    Problem-Solving
    ION DIVISION / IP TECHNICAL SUPPORT OPERATION
    Successful track record and strong Nokia Solution and Network / fALU
    2017 - 2022
    background in large-scale network
    Continue supporting users and network administrators over the
    operational organizations
    telephone and by email.
    Project Management Tools Nokia Router maintenance and repair
    Automation (IOT) with Arduino Metro-E Maintenance, Operation and Configuration experience
    from several major telecommunications companies.

    EDUCATION Audit site (BTS) for lightning protection systems, and air
    conditioning (temperature)

    BACHELOR OF TECHNOLOGY Design, Deployment and Troubleshooting Live on IP networks.


    Diponegoro University Ensure all (Global MS Customers) KPI(s) are met as per agreed
    2004
    targets / SLA’s.

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