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CV Wahyu Update
CV Wahyu Update
I T S U P P O R T
08176017272
PROFILE
wahyu.hartono@gmail.com II am a qualified and professional IT Support with more than 10 years
of experience in the IT Network field such as WAN, Merto-e, VSAT and
Jatisari Bekasi
Fiber Optic Networks. Strong creative and analytical skills. Team player
with attention to detail.
SKILLS EXPERIENCE
Excellent communication IP DIVISION / TECHNICAL SUPPORT OPERATION
Alcatel Lucent Indonesia (ALU)
Excellent customer handling 2008 - 2016
Planning, Design & Optimization of Supporting users and network administrators over the telephone
and by email.
IP/MPLS Network
TCP/IP networking and hardware maintenance and repair
Excellent knowledge in Routing
Design (HLD/LLD) preparation, Deployment/configuration, root
Protocols and MPLS Transport
cause analysis and workaround / solution definition activities
Many years of extensive hands-on according to the Problem Report/Ticket.
experience in Routing and Ensure all (Global MS Customers) KPI(s) are met as per agreed
Switching targets / SLA’s.
Problem-Solving
ION DIVISION / IP TECHNICAL SUPPORT OPERATION
Successful track record and strong Nokia Solution and Network / fALU
2017 - 2022
background in large-scale network
Continue supporting users and network administrators over the
operational organizations
telephone and by email.
Project Management Tools Nokia Router maintenance and repair
Automation (IOT) with Arduino Metro-E Maintenance, Operation and Configuration experience
from several major telecommunications companies.
EDUCATION Audit site (BTS) for lightning protection systems, and air
conditioning (temperature)