Asif Nawaz

Contact: +92-316-4997813 / +92-300-7240852

E-mail: asif_nawaz991@yahoo.com

PROFILE
I am experienced professional with a demonstrated history of working in the leading
Transportation sector, Banking sector and Petroleum industry. I am skilled in customer
service, quality assurance, quality administration, complaints management, operational
compliance and administrative roles. I am currently working at Indus Hospital & Health
Network (THQ Kahna Nau Campus) as a Senior Officer Administration. A professional
with a Master of Business Administration (MBA) focused in Business administration &
Marketing from University of South Asia Lahore.

EXPERIENCE

Apr 2022 - Indus hospital & Health Network (THQ Kahna Nau Campus)
Continue Senior Officer – Administration

Working at Indus Hospital & Health Network (THQ Kahna Nau Campus) as
a Senior Officer Administration. My key responsibilities are:
 Supervise all operational matters on behalf of Head of Campus (MS)
 Manage the roster of administration department for smooth working of
hospital.
 Manage the leaves of staff without compromising on services.
 Daily round of hospital to observe the staff behaviour and patient
interaction.
 Handling complaints about R & M, Bio Medical and patient related
problems.
 Deal with the queries originated from the patients and the internal staff.
 Communicate and implement the ongoing as well as new policies in the
department.
 Keep liaison with the consultants to facilitate the patients.
 Keep liaison with different departments for smooth working
 Manage & train the front desk staff so that they facilitate the patients in
good manner.

Sep 2020 - Indus hospital & Health Network (THQ Kahna Nau Campus)
Apr 2022 Transport Supervisor – Transport administration

Worked at Indus Hospital & Health Network (THQ Kahna Nau Campus) as
a Transport Supervisor. My key responsibilities were:
 Developing and managing the operations of In-house transport
department and staff transportation outsource contractor.
 Directing/monitoring activities of staff in relation to transportation
operations including dispatching, routing and tracking of transport
vehicles.
  Responsible to communicate and implement transportation policies and
procedures.
 Responsible to ensure and manage regulatory & safety compliance
procedures related to transportation activities such as vehicles taxes,
insurance, tracker activity including driver’s valid driving license.
Responsible to conduct investigations to determine causes of
transportation accidents and to improve safety procedures.
 Verifying and resolving staff/end users complaints and providing
feedback to immediate HOD. Responsible to coach, train, manage and
appraise the performance of transport personnel.
 Organizing and managing the work of subordinate staff to ensure the
work is accomplished in a manner consistent with organizational /

monthly revision of routes and policy changes.

 Conducting safety audits/ inspections of all vehicles, and meeting with
individual transport staff. Responsible to ensure that all vehicles are
kept clean by transport staff on daily basis.
 Responsible to monitor activities of repairs, maintenance and routine
service of vehicles.

June 2020 - SPL Model Town Filling Station (Shell Pakistan Limited)
Sep 2020 Assistant Manager – Admin & Operations

Worked at SPL Model Town Filling Station (Shell Pakistan Limited) as an

Assistant Manager. My key responsibilities are:
 Ordering and reordering the stock and maintaining the level of products
stock as required.
 Dealing with customers, their complaints and solutions for better
services.
 Provide training to staff about safety (HSSE).
 Prepare daily sales report and wet-stock data.
 Calculation of gain and loss on fuel products.
 Handling staff issues and provide them friendly and team player’s
environment.

Nov 2017- Daewoo Express Pakistan Bus Service Limited

May 2020 Senior Executive – Daewoo Rooms

Worked in Daewoo Rooms (Hospitality division) at Daewoo Express

Pakistan Bus service Limited. I was also one of the pioneer teammate who
launched Daewoo Rooms project in Pakistan. Successfully launched the
Daewoo Rooms in 15 cities and above 50 hotels.
Key responsibilities included:
 Selecting and negotiating with owners/management of the hotels to be
part of our Daewoo Rooms chain.
 To ensure the hotels offering standardized Daewoo Rooms quality.
  Promoting and marketing the business
 To act as the first level of escalation for any customer issues, and resolve
the same in an effective and timely manner
 To work closely with hotel’s managements to train them in rendering
great service
 Providing guidance and supervision to management of the front desk
office, building and ground maintenance
 To work closely with call center and the customer experience team to
deliver great overall experience to customers
 Work on the assigned day-to-day operational activities, follow the plans
and assigned work by the Line Manager and General Manager.

Compliance Executive – Operational Compliance

Worked in Operational compliance at Daewoo Express Pakistan Bus

Service Limited and key responsibilities were:
 Passenger’s complaints, reports received from various departments and
terminals for detail inquires, and solution of Queries.
 Received Telephonic passenger complaints quick solution given
through feedback to the complainant.
 Conclusion feedback to different passengers against their complaints.
 Handle all Cargo and Luggage lost/stolen Cases
 Surprise visits to the terminals to make sure the quality service being
provided.
 Conducting surprise inspections of Express Buses, Daewoo cabs and
FasTex franchises.
 Creation of S.O.P’s and checklists related to surprise inspections.
 Preparations of different reports for finalize the cases related to luggage
and cargo lost.
 Collection of Replies from all terminals regarding complaints.
 Preparation of Complaints Analysis on Weekly, Monthly & quarterly
bases.
 Inquiries of different situation based complaints and happenings.

Sep 2016 - Bank Al-Habib Limited

Oct 2017 Officer Operations

Worked in operations at Bank Al- Habib Limited and was responsible for:
 Account Opening, cheque books issuance, ATM cards & other
operations
 Clearing / Remittance & Pay Order issuance / cancellation counter
effectively / timely
 Resolving Customer complaints, assessing their needs and guiding
accordingly
 Render highest level of services to clients
July 2015 - Link Filling Station (Shell Pakistan Limited Franchise)
Aug 2016 Client Service Officer
Worked in Shell filling station (Retail site) and was responsible for:
 Dealing with customers, their complaints and solutions for better
services.
 Marketing new customers.
 To deal with credit parties and recovery of due payments from credit
parties.
 Handling staff issues and provide them friendly and team players
environments

EDUCATION

[2015– 2017] MBA- Professional University of south Asia, Lahore.

CGPA 3.15
[2010 – 2014] BBA Hons University of Punjab, Lahore.
CGPA 3.02
[2008 – 2010] Fsc- Pre Engineering Lahore Board
Grade achieved A
[2006 – 2008] Matriculation- Science Lahore Board
Grade achieved A+

SKILLS
 Excellent verbal, written and interpersonal communication skills
 A proactive, can-do attitude towards getting things done & turning ideas
into action.
 Flexibility and open to changing priorities & able to respond and adapt
to new challenges.
 Career minded and willing to work hard to get promoted and be noticed
by his superiors.
 To work in pressure and to produce best results.
 Assumes Responsibility.
 Works well without Supervision
 Computer Basics, MS Word, MS Excel, MS Power Point.

HOBBIES AND INTERESTS

Travelling, interacting with new people, Brain Storming, Learning new
concepts, Cricket & Social media

Address: Quid -e - Millat colony# 2 near Hajveri Mosque, Babar Chowk, Chungi Amar
Sadhu, Lahore.
Contact: +92-316-4997813 / +92-300-7240852