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BSBCRT511 Student Assessment Tasks
BSBCRT511 Student Assessment Tasks
BSBCRT511 Student Assessment Tasks
ASSESSMENT
TASKS
BSBCRT511
DEVELOP CRITICAL
THINKING IN OTHERS
Contents
Introduction 4
Assessment Task 1: Project 5
Assessment Task 1: Checklist 13
Final results record 18
Introduction
The assessment tasks for BSBCRT511 Develop critical thinking in others are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills and
knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment Task 1: Project – You must work through a range of activities and complete a
project portfolio.
the Simulation Pack (if using the case study) or policies and procedures relating to critical
thinking or training and team members willing to participate in meetings (if using own
business).
Ensure that you:
review the advice to students regarding responding to written tasks in the Business Works
Student User Guide
comply with the due date for assessment which your assessor will provide
i Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
This project requires you to develop and support a critical and creative thinking
environment within an organisation or work area (such as a department or project
team). To do this, you will assume a managerial role to support a specific team
(and its individual members) with critical and creative thinking.
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical, and meaningful way to your own situation!
If you are using the case study business, all relevant information for you to
complete this assessment can be found in the Simulation Pack. You will assume
the role of Sales and Marketing Manager and will support the Sales and Marketing
team in critical and creative thinking.
If you are basing this assessment on your own choice of business or work area,
make sure you have access to all required information (read through the
requirements in the green boxes below for further information). Choose a suitable
leadership role that you’ll assume for this assessment and identify an appropriate
team and individuals within the team that require coaching in critical thinking. It’s
important that critical thinking forms an important part of the job role(s) of the
individuals within the team. The individuals should represent a diverse group of
people (e.g., different cultures, genders, languages, ages etc.). Speak to your
assessor to get approval if you want to base this on your own business.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 4 of your Project
Portfolio. You are required to describe the business you are basing this assessment
on, the managerial role you will assume and the team and individual(s) you will
support regarding critical thinking.
Start working on Section 1 of your Project Portfolio. Steps 2 to 4 form part of Section 1.
If you are basing this assessment on your own business, you need access to critical
thinking or workplace training policies and procedures. If you do not have access to such
policies and procedures, you may use those provided in the Simulation Pack if they are
suitable for your business.
Research critical and creative thinking. Write a report (approximately two pages)
including:
examples of how the critical thinking can be applied in the workplace (at least
two)
list of what a safe critical and creative work environment includes (at least
two).
i Make sure you access at least four sources of information and reference them
correctly.
i Implicit requirements are the requirements that are expected but not overtly
documented or explained (e.g., acknowledge different learning styles or recognise
the impact of cultural background on learning and creativity).
Explicit requirements are the requirements that have been documented (e.g., all
staff must undergo Workplace Health and Safety training.).
Before you meet with the team, read through the meeting requirements (step 5) and
plan for the meeting as follows:
Plan how you will articulate key features of critical and creative thinking
concepts to your team. Create any required supporting resources (such as a
fact sheet, PowerPoint presentation etc) to assist.
Identify what you are willing to negotiate (regarding critical thinking) and how
you will go about negotiating (if using the case study, your assessor will assign
a problem to you that you will prioritise during negotiations).
Choose two critical thinking skill/tool/techniques you will use in the meeting to
determine potential solutions for the workplace problem you’ve chosen (e.g.,
brainstorming, cause-effect, opposite thinking etc). This will provide an
opportunity for team members to apply critical thinking skills to workplace
problems.
Plan how you will approach teamwork and communication for a diverse group
of people so that its inclusive and collaborative. Include how you will go about
establishing connections and building genuine understanding at the meeting.
Also describe how you will elicit the views of the diverse team members.
Make sure you have answered all questions in Section 1. Submit to your assessor
for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in your in Section 1 of the
Project Portfolio and make sure you attach these upon submission.
Start working on Section 2 of your Project Portfolio. Steps 5 to 8 form part of Section 2.
If you are basing this assessment on your own business, you need access to at least two
team members who are willing to participate in a meeting that will be viewed by your
assessor (in person, online or via a recording). These team members should represent a
diverse group of people (e.g., different personalities, cultures, genders, ages, beliefs etc.)
5. Meet with your team to determine team and individual team member’s critical and creative
thinking knowledge gaps and provide them an opportunity to apply critical thinking skills.
Articulate key features of critical and creative thinking concepts (using the
resources you created such as a fact sheet).
Ask the questions you prepared to identify at least two critical and creative
thinking knowledge gaps for your team and at least two critical and creative
Explain the problems being experienced in the team and negotiate with team
members which problem is the most pressing and relevant.
asking questions and listening to seek the views and opinions of all team
members
As you interact, establish connections and understanding with each team member
and make sure you collaborate and negotiate using techniques that includes and
considers all participants. You will be assessed on this.
i If you are basing this assessment on your own business, this meeting will take
place with actual people who work for/are associated with your chosen business.
If you are using the case study, classmates and/or your assessor may play the role
of the team members. Your assessor will assign role play participants to you.
The meeting can either be viewed in person or online by your assessor or you may
like to video record the session for your assessor to watch later. Your assessor can
provide you with more details at this step. Make sure you follow the instructions
above and take no longer than 20 minutes. If this session is not viewed in person
by your assessor, you will attach proof of the meeting to Section 2 of your Project
Portfolio.
at least two critical and creative thinking knowledge gaps for your team
at least two critical and creative thinking knowledge gaps for one individual
team member (you may choose any one of the team members)
Draft an email to the meeting participants to provide them with feedback on their
participation in the meeting and their performance of the two critical thinking tasks.
Facilitate one formal learning opportunity for team member(s) to address at least
one of the identified gaps from your team meeting. As you facilitate the learning
opportunity, comply with organisational and legislative requirements. Also seek
feedback from the team member(s) on their experience of the opportunity.
i If you are using the case study, your formal learning opportunity and will depend on
the team member whose knowledge gaps you identified at the team meeting. The
formal opportunities are:
Call centre Email a link to a useful YouTube video that shows how to
staff create graphs to the staff member and ask that they watch it as
part of their work hours and practice what they’ve learnt. As
part of your email, request that they provide feedback once
they’ve completed the activity.
Facilitate one informal learning opportunity for team member(s) to address at least
one of the identified gaps from your team meeting. As you facilitate the learning
opportunity, seek feedback on the team member’s experience of the opportunity.
i If you are using the case study, your informal learning opportunity addresses the
team’s difficulty analysing information and determining facts. You must send a daily
riddle (for one week) via email to the team for them to solve. When you send the
last riddle for the week, request their feedback on the learning opportunity.
develop a process for the Sales and Marketing Team that uses an internal
online discussion forum or chat group to assist each other establish whether
the customer complaint is factual or perceived (i.e., is it fact or fiction)
Make sure you have answered all questions in Section 2. Submit to your assessor
for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in your in Section 2 of the
Project Portfolio and make sure you attach these upon submission.
You will use the work done in this section of the Project Portfolio to monitor and
improve creative thinking practices.
Start working on Section 3 of your Project Portfolio. Step 9 forms part of Section 3.
You will use the feedback provided by your assessor when they marked Section 2 of the
Project Portfolio.
First analyse feedback received about the learning opportunities you provided.
Then, evaluate your own performance. Reflect on the opportunities you provided to
identify your strengths and weaknesses in developing critical thinking in others.
Monitor the team’s critical thinking performance and identify at least two
recommendations for improvement in future learning. Also state how additional
support can be provided for your team and the individuals in the team.
i Make sure your recommendations adhere to implicit and explicit organisational and
legislative requirements.
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.
Student’s name:
Completed
successfully? Comments
Assessor signature:
Assessor name:
Date:
Student name:
Assessor name:
Date
Result
Feedback
I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.