UNIVERSITI TEKNOLOGI MARA (UiTM)

KAMPUS BANDARAYA MELAKA

INDUSTRIAL REPORT
(ADS669)

STUDENT’S NAME : MOHD BAZUWAN BIN ABU BAKAR

MATRIC’S NO. : 2017498734

REPORT : INDUSTRIAL REPORT AT ENFORCEMENT UNIT

OF IMMIGRATION MALAYSIA, MALACCA

LECTURER NAME : DATIN NOR SYAMALIAH BINTI NGAH

Declaration

I hereby declare that the work contained in this industrial report is original and my own except
those duly identified and recognized. If I am later found committed plagiarism or acts of
academic dishonesty, action can be taken in accordance with UiTM’s rules and academic
regulations.

Signed by:

……………………………………..
Mohd Bazuwan Bin Abu Bakar
2017498734
ACKNOWLEDGEMENT

The completion of this report would have been not possible if not dependent on the steadfast
support and encouragement of my family. They hence paid equal contribution to the study for
which I always feel profound gratitude in my heart.

I am very thankful to Datin Nor Syamaliah Binti Ngah as my Lecturer for his invaluable guidance
and provide me the opportunity to do industrial report writing at Immigration Malacca.

During my preparation for this report, the staffs at Immigration Malacca were very helpful and
extended their valuable guidance and help whenever needed for the report writing which I
worked on. I also owe my special thanks to the top management of Immigration Malacca, my
head of a division, and all the staff at my division, and last but not least my colleague at the
Enforcement Unit.

Overall, the above team had made my internship experience an enjoyable one and I am grateful
to them for making it so. Alhamdulillah!
 Mr. Mohd Bazuwan Bin Abu Bakar
+6 018 7911669 | mbazuwan@imi.gov.my | 2017498734@student.uitm.edu.my

Education

o UNIVERSITI TEKNOLOGI MARA – Melaka, Malaysia

BSc in Administrative Science (Undergoing Studies)
o POLYTECHNIC OF MERLIMAU – Melaka, Malaysia
Diploma in Mechanical Engineering (2009)
o SEKOLAH MENENGAH KEBANGSAAN TEKNIK JASIN – Melaka, Malaysia
Sijil Pelajaran Malaysia (2005)
Working Experience
o Sep 2019 – present
ENFORCEMENT UNIT OF IMMIGRATION MALACCA
Submission and Reference Unit / Investigation Unit.
o April 2014 – Sep 2019
Malacca Immigration Detention Depot
Records and Deportation Unit

Awards

o Excellence Service Award 2019

Skills
o Computer literate for managerial and clerical work
o Basic video editing
o Spoken and writing in English
o Investigation Skills
o Problem solving
Reference

Mr. Khairil Anuar Bin Kasim Mr. Mohd Sharulnizam Bin Ismail
Head of Investigation Unit Head of Enforcement Division Immigration
Malaysia, Malacca Immigration Malaysia, Malacca
+606 - 232 5652 (ext: 1612) +606 – 232 5652 (ext: 1619)
7
 TABLE OF CONTENTS

i. Declaration 1
ii. Acknowledgment 2
iii. Curriculum Vitae (CV) 3
CHAPTER 1 (INTRODUCTION OF THE ORGANIZATION)

1.1 Introduction of the organization

iv. 7
1.2 Function of Administration and Finance Division

CHAPTER 2 (PRACTICAL TRAINING EXPERIENCE)

2.0 Schedule Of Internship

v. 2.1 What Internship All About? 15

2.2 Why Need To Do Internship?

2.3 Job Scopes & Responsibility

2.4 Collaboration & Cooperation

2.5 Contribution
CHAPTER 3 (PROBLEM AND RECOMMENDATION)
vi.
3.1 SWOT Analysis
3.2 Discussion 25
3.3 Chapter Summary

vii. CONCLUSION 30

8
CHAPTER 1: INTRODUCTION OF THE ORGANIZATION

This chapter briefly about the background of company, company profile details, organization
chart, company logo, vision, mission and organization service.

1.1 Background of Immigration Malaysia

In the early days before the Second World War, the Malaysian Immigration department
performed immigration control and inspection tasks. This task involves physical checks and
travel documents at the entrances. Immigration Management is administered by a senior officer
of the Malaysian Civil Service with the title of Immigration Officer, Straits Settlement, and the
Federated Malaysian States. A Deputy Immigration Officer, a police officer on loan, is stationed
in Penang, which is the gateway to Malaya. Other entrances are Changloon Padang Besar,
Kroh, and Port Swettenham, its Administrative Center is located in Singapore. After the Second
World War, the Malaysian Immigration Department was known as the Refugees and Displaced
Persons Bureau based in Kuala Lumpur and headed by a British Military Administration officer.
Its main task was to bring back people stranded abroad as a result of World War II.
At that time, the Immigration Department was placed under the administration of the
Ministry of Foreign Affairs. Apart from managing arrival control, the Immigration Department is
responsible for issuing passports where the issuing offices are located in Singapore, Penang,
the offices of the British Resident and Adviser.

7
 The formation of Malaysia in 1963 expanded the need for immigration to Sabah and
Sarawak. The Immigration (Transitional Provisions) Act 1963 was enacted to preserve the
interests of these states. Apart from implementing non -citizen entry controls, the immigration
authorities in Sabah and Sarawak also control the entry of citizens from Peninsular Malaysia. In
1964, the management of Immigration Affairs was transferred from the Ministry of Foreign
Affairs to the Ministry of Home Affairs and immigration administration began to be held by locals
with the appointment of Mr. Ibrahim Bin Ali as the first National Immigration Controller on 1
January 1967 with Headquarters based at Jalan Tugu, Kuala Lumpur on 13 April 1965.

On December 1, 1971, the administration of the Immigration states of Malaya had been
consolidated under the Malaysian Immigration Department Headquarters. The laws on
immigration in force at the time were revised and consolidated in 1974 to include specific
provisions for Sabah and Sarawak. The Immigration Act 1959/63 and the Passport Act 1966
extended their application to the whole country. The Act has been updated and amended from
time to time in line with current developments. The title of Immigration Controller was changed
to Director General of Immigration in 1969.
The establishment of the Headquarters of the Malaysian Immigration Department was in the
state of Penang in 1947. On 13 April 1965, the Headquarters of the Malaysian Immigration
Department was moved to Jalan Tugu, Kuala Lumpur. Second relocation in January 1981 to
Bukota Building, Jalan Pantai Baru, Kuala Lumpur. In 1988 the Immigration Headquarters was
again changed where the office was moved to the Damansara City Center of Kuala Lumpur.
Beginning in September 2004, the Headquarters of the Malaysian Immigration Department was
moved to the Federal Territory of Putrajaya and followed by the placement of the Malaysian
Immigration Department of the State of Melaka at the Ministry of Home Affairs complex in Ayer
Keroh, Melaka.

8
1.1.1 Vision

"World Class Immigration Services Management By 2022."

1.1.2 Mission

 Improving the Quality of the Service Delivery System

 Committed in Enforcing Immigration Laws to Preserve National Security

 People's Welfare

1.1.3 Objectives

 Managing Immigration Matters in Accordance with National Interests.

9
1.1.4 Official Song

Figure 1: Imigresen Perkasa Song

1.1.5 Location

Figure 2: Location of Immigration Malaysia,

10
Malacca.

11
1.1.6 Organization Chart

12
1.1.7 Company Profile

Name of Company
Jabatan Imigresen Malaysia, Negeri
Melaka.
Address
Jabatan Imigresen Negeri Melaka, Aras
1-3, Blok Pentadbiran, Kompleks
Kementerian Dalam Negeri, Jalan Seri
Negeri, Hang Tuah Jaya, 75450, Ayer
Keroh.
City Melaka
Contact Number Office : +606-2325652
Fax Number +606-2322302
Email penguatkuasa.melaka@imi.gov.my
Slogan
Integriti Profesional Mesra

Operation Hour 8.00 a.m – 5.00 p.m

Website

https://www.imi.gov.my

Soial media Facebook: Jabatan imigresen Malaysia

Negeri Melaka

Twitter: @imigresenmy

13
1.2 Function of Administration and Finance Division

This division is responsible for managing all administrative and financial matters of the
Malaysian Immigration Department of the State of Melaka, including transportation matters. The
Head of the Administrative Division is placed under the supervision of the Deputy Director of
State Immigration Management.

1.2.1 ACTIVITIES FOR FUNCTIONS:

1. Prepare and record correspondence/memo/email/facsimile.
• Prepare relevant letters and memos to be sent to external divisions and agencies. Record
letters/memos/emails/facsimiles received in the mailing register and file.
• Ensure that confirmation letters and memos that have been minute by the Head of Division are
notified to the relevant officers for action.
2. Provide reports and statistics
• Prepare monthly attendance reports of officers, lSO, MKSP, MKN, JKMM, and others as
directed from time to time. Make minutes of meetings held in the Enforcement Division.
Provides weekly, monthly, and annual Enforcement Division statistics.
3. Update the circular
• Receive, record, and file current circulars.
• Make internal distribution to each officer of the Enforcement Division.
4. Record approved leave
• Receive, record, and file approved leave forms from officers
5. File a revenue collection statement
• Receive daily revenue collection reports from the cashier on duty for Compound and Special
Pass payments to be filed.

14
1.2.2 Division Chart

15
CHAPTER 2: PRACTICAL TRAINIG EXPERIENCE

2.1 What Internship All About?

A graduate’s ability to communicate effectively can greatly affect their career development
in the future workplace. Communication learning programs need to be equipped with the
knowledge of the communicative needs of their technical students’ future working environment.
Common descriptions of these skills include interpersonal people skills, communication skills,
creativity, problem-solving skills, flexibility for teamwork, and individual work (Ziegler, 2007). In
addition to being a relevant educational practice, internships and their attendant academic
assignments provide an effective platform on which to conduct assessment activities.
Hence to the practical experience, internships provide an opportunity to incorporate
academic assignments in which students connect their internships to their classroom. An
internship is a professional experience designed to provide practical experience to students. In
the ever-changing communication industries, professional experience is essential to career
success. As an intern, I will learn the skill of time management working in a fast-paced
professional environment. In this process, they will know and build attitudes in the job, know the
scope of the work and assess the downs and rise of the organization.
However, internships are great tools to improve your chances as a job applicant and help
make better potential employees. Employers have not been left out of the benefits as
internships can provide them with inexpensive help, new ideas, and potential future employees
(Rothman, 2007; Cannon and Arnold, 1998). It is important to understand how to communicate
knowledge to strangers, supervisors, and peers. Try to understand the employer’s
organizational chart (formal or informal) and provides adequate supervision in a reasonably safe
environment with the necessary tools to perform the learning goals agreed upon for the duration
of the internship.

15
2.2 Why Need To Do Internship?

Doing an internship can allow meeting different managers, with diverse leadership styles,
and that gives experience on how to collaborate with the CEO Office. One of the biggest get
about college is how to adapt ourselves to supervisor style and become an added value to the
team. However, all areas of learning require students to industrial training. This is because the
Internship an intended to provide exposure and introduction to graduates on various aspects of
the course.
An internship allows us to increase your network, Having an internship benefits the
working environment, and it also builds our professional network. Consider asking the
supervisor if can shadow them for a day, along with other people in each department. Although,
to get to know ourselves is to know our goals and what is the best way to achieve them. For
example, take a communication student who decides to do an internship related to his field of
study.
Gain professional feedback is the reason need to do the internship. It will prepare for the
theoretical hands-on projects; internships provide opportunities for receiving feedback from
someone who works in the desired field daily. Moreover, learn how a professional workplace
operates. Internships help students learn all about workplace culture, employee relations, and
leadership structure, which should help them on board in their first professional job with more
ease than if they never had professional experience.
Internships can provide students with the soft skills needed in the workplace and
leadership positions. Skills, such as communication, leadership, problem-solving, and teamwork
can all be learned through an internship and utilized beyond that experience. However, we can
learn a lot about our strengths and weaknesses during an internship. Internships allow for
feedback from supervisors and others who are established in the field and offer a unique
learning opportunity that you may not have again as a working adult.

16
In nutshell, gain confidence in students. Internships allow students to test out specific
techniques learned in the classroom before entering the working world. It’s an opportunity to
apply what you have learned in a safe environment where mistakes are expected rather than
learn the hard way in your first job out of college. Taking on an internship while in college allows
students to work in their desired field, helping them decide if the field is right for them. By
graduation, students who interned are more likely to feel confident they chose the right degree.

2.3 Job Scopes & Responsibility

During I attended the industrial training at Immigration Enforcement Unit, in general, my
job description is enforcing the immigration act and being on duty at PKRC MITC Malacca.
Industrial training the task is the same; investigate enforcement operation and duty at the
quarantine center.
At this department, sometimes I’ll be involved in duties of the enforcement office of the
enforcement that need me to be part of the team. From August 1, 2021, I’ve been involved in
PKRC MITC Malacca until December 18, 2021, as in Figure 1. After receiving the latest
instructions, I was also involved in the Recalibration Program, which is a program for the
repatriation of illegal immigrants and a labor program for foreigners living in Melaka. The
Repatriation Recalibration Program and also the labor recalibration program are the most recent
programs in 2021. This program started in early March and will end in December 2021. Based
on the latest information I obtained, the Malaysian Immigration Department has successfully
repatriated illegal immigrants about 324350 people through this program.

The description of my actual job is as in Figure 2 and Figure 3 below. The purpose of the
creation of the post is to carry out duties in the Enforcement Division following the instructions of
the State Director of Immigration, Deputy Director of State Immigration, and the Head of
Division from time to time. My job accountability is to manage investigation matters following the
requirements of the Enforcement Division and ensure that the ISO and ABMS quality systems
are complied with. My main task is to register the investigation information system, execute the
investigation papers received, forward the investigation papers to the Head of Division or Head
of Investigation Unit for the decision of the Honorable Deputy Public Prosecutor. I have served
as a whole in the Malaysian Immigration Department for eight years.

17
Figure 1

18
Figure 2

Figure 3

19
2.4 Collaboration & Cooperation
Teamwork in the Immigration Department of Malaysia, especially the Enforcement Division
is very important and very applied to perform daily tasks. It aims to ensure that the tasks
performed and implemented are completed efficiently and effectively. I as an immigration
member who indirectly conducts industrial training have always worked together in my team as
best I could. Every task I do is a shared task to be prepared for. For example, every Thursday is
a day where we will bring detainees to court for prosecution purposes. The task of bringing
detainees to this court will be done in groups with the technique of escort and handcuffs based
on security features. I and other colleagues will work together to ensure that the detainee is
safely brought to court until all matters are completed.

The collaboration I give to teammates is evaluated based on annual marks at the end of the
year. The assessing officer gave me the marks for 2021 as shown in figure 4 below. The First
Assessing Officer gave an evaluation of my team's performance which is "Overall, PYD is seen
to have shown the best performance. Able to carry out duties and trust responsibly. Able to work
in a team, diligent and able to complete tasks within the stipulated period.". While the Second
Assessing Officer gave a performance evaluation as follows "Overall, PYD performance is very
good and satisfactory. PYD is disciplined, trustworthy, and always carries out duties based on
policies, rules, and instructions from time to time. PYD always cooperates with his colleagues
and is ready when needed. PYD always respects superiors and senior officers and always
wants to learn in order to improve the quality of their work”.

Figure 4

20
2.5 Contribution
A small contribution in the task that I have given is to be a front-liner at the MITC Melaka
Quarantine Center (PKRC MITC) in order to curb the outbreak of Covid-19. Apart from that,
my colleagues and I also help maintain security by the Royal Malaysian Police and also the
Malaysian Armed Forces at PKRC MITC. The specialization of our job is to take care of
people who are not Malaysian citizens if they are placed in the PKRC MITC. Figure 5 is
when I was on duty at PKRC MITC which at that time I was working on the night shift. A little
flashback to 2019 as in figure 6, i.e. I was given an excellent service award for the essential
task as shown in the job description in figure 1 and figure 2. The award ceremony was held
in 2020 due to the increasing spread of the Covid-19 epidemic badly hit then. The first time I
was given the award was when I was serving in the Malaysian Immigration Department at
that time.
Another contribution is, I have to escort foreign nationals infected with Covid-19 at the
Melaka General Hospital as shown in Figure 7. The number of foreign patients infected
during the detention period at that time was four people from various nationalities, and my
colleagues have also infected outbreaks of the disease but have been quarantined by the
Ministry of Health Malaysia in a designated place to make it easy for them to monitor and
curb the spread. The management of the Malaysian Immigration Department, Melaka had to
make an ad hoc instruction because the immigration staff had been infected and the
detention of foreign nationals in the Machap Umboo Immigration Detention Depot had
triggered the Covid-19 cluster.

Figure 5

21
22
Figure 6

Figure 7

24
CHAPTER 3: PROBLEM AND RECOMMENDATION

Analysis SWOT is a commonly used method for analysing and positioning an organization’s
resources and environment by Strengths, Weaknesses, Opportunities and Threats (Samejima,
Shimizu, Akiyoshi, & Komoda, 2006). Strengths and Weaknesses are internal factors that
support organizations to achieve their mission respectively.Where Opportunities and Threats
are the external factors that enable and disable organizations from accomplishing their mission
(Dyson, 2004).
In Enforcement Unit Malacca already very clear proficiency of organization. According this
model by Rubin, Plovnick, and Fry (1977) is one of models of team effectiveness. Observation
is way of gathering data through event, programming, integration and production in Enforcement
Unit Malacca. Leadership inspiration empowerment this organization are coaching, flexibility,
modelling, and effectiveness management. Consequently, organizations of the environment can
be seen through the head of the organization democratic leader.
After find the elements of leadership in company, next to research SWOT Analysis through
dimension of strength, weakness, opportunity and threat. This need to determine the internal
and external factors that may support for communication aspect.

3.1 SWOT Analysis

The SWOT analysis has been conducted to evaluate the strengths, weaknesses, opportunities
and threats involved radio Enforcement Unit Malacca. Table 1 summarized the result of SWOT
analysis, which are included the strength, weaknesses, opportunities, and threats of this
company’s internal and external communication.

25
 STRENGTH WEAKNESSES

S1: The best state to enforce W1: Lack of Worker

Immigration Act.
W2:Unsystematic planning
S2: Good team member and management
INTERNAL

leadership performance

OPPORTUNITIES THREATS

O1: Most trusted services T1: Have the competition with

another Immigration state
O2: Strong Media Social according to statistic in Malaysia
EXTERNAL

T2: Follow the law and regulation.

26
3.2 Discussion

3.2.1 Internal (Strength and Weakness)

a) STRENGTH

i. The best state to enforce Immigration Act.

The best state to enforce Immigration Act in southern Malaysia has the best platform for
Immigration in Malacca. Malacca keeps on updating all the truth news following the rule and
regulations because it is the government sector which is they need to deliver the true
information.

ii. Good team member and leadership performance

Overcoming this resistance requires that team members understand, accept, and apply the
basics of team work. In Model Rubin, Plovnick, and Fry (1977), clarify integration first is have
a goals. In Malacca Enforcement shows that they have good team member and higher
leadership performance which are structure organization, job design, responsibility with
employees, intensive skills for company and priorities.

27
28
b) WEAKNESS

i. Lack of Worker

Based on the warrant of appointment, nearly 25 positions are vacant thus the lack of
manpower in delivering the service and maintaining good performance is quite hard to
achieve as one worker has to work extra to cover the vacant position job scope.

ii. Unsystematic planning management

The issue is that program managers give less clear instructions to employees. This problem
indicates perhaps the chief is tired or overlooked and perhaps even the staff is unclear or
does not get information quickly. Organizational plans have communication issues that
convey miscommunication due to the busyness of daily tasks.

3.2.2 External (Opportunity and Threat)

a) OPPORTUNITY

i. Most Trusted Service

Malacca Enforcement is the most trusted service in Malaysia. The strong confidence of
people and private companies towards Immigration Malacca is well known as a government
sector that has many potential and established clients as a result of a successful campaign.
There is a client from another organization to invest in Malacca.

29
 ii. Strong Media Social

Immigration Malacca also provides social media to play an important role in providing the
opportunity to provide information, entertainment and also provide the opportunity for viewers
to view photos or videos from Facebook and Instagram.

b) THREAT

i. Have the competition with another Immigration state according to statistic in Malaysia.

Every state has Immigration Enforcement in Malaysia and to be top rank in statistics of
operations performed, Malacca Enforcement has to come out with news, fresh and exciting
programs, and segments to attract more employers and foreigners.

ii. Follow the law and regulation.

In general, Immigration in Malaysia has regulations with the Ministry of Home Affairs. In
Malaysia, the Ministry of Home Affairs has the overall responsibility for enforcing Immigration
Act 1959/63 and Immigration Regulation with Passport Act1966 (Act 150).

Chapter Summary

Based on the internal and external communication of Malacca Immigration Enforcement as

well as the SWOT analysis to identify any organization strengths and weaknesses, and the
opportunities and threats that they face, Leaderships the best solution to give positive impact
to the organization in a long term.

30
4.0 CONCLUSION

As a summary for this industrial training, besides my real work or my core task I have to be
active in other fields or scope of work as requested by my Chief of Division and my Director. I
like how it works in Immigration Enforcement Unit Malacca where all the staff is given fair
treatment and how the management allows the staff to work independently. During this
industrial training, I had gained a lot of new knowledge and experience where I can use them in
the future and able to improve myself in communication and interpersonal skills. I had found out
that being able to work in a team would eventually benefit me in adjusting myself when I are told
or directed to do tasks that are out of my normal routine work. Other than that, it is privileged for
me as I’m working as the Immigration Officer to enhance my communication skills while dealing
with people with various types of people as I always brush up my skills by joining courses and
attending seminars every year.

31