Team Meeting

July 21st / 10:00 AM / CONFERENCE ROOM

Attendees
 Financial Analyst
 Fulfillment Director 
 Human Resources Specialist 
 Quality Assurance Tester 
 Customer Service Manager 
 IT Specialist
 Inventory Manager
 Training Manager

Purpose and Expectations

Per a recent 50 customer satisfaction survey conducted over 4 weeks on “Test” batches of plants, the team
analyzed key issues including product quality, delivery timelines and customer support. This feedback helped
us improve those areas.

Based on survey and analysis results, the team discussed possible next steps to better improve “On-time
deliveries”, “Customer Service Support” and potentially introduce “Live chat” option.

Scheduling a meeting to present the insights to get a better understanding of our next steps moving forward.

Agenda
● Topic #1: Improvise “On-time” delivery and discuss current challenges - Human Resources Specialist 
○ Hire drivers, buy trucks, source workers.

● Topic #2: Enhance Customer Service software to better improve support customer base - IT Specialist
○ Review current software version.
○ Patch or upgrade current version (within budget)
● Topic #3: Introduction of “Live Chat option” - Customer Service Manager 
○ Quote
 2

○ Options available
○ Resource allocation
○ Advantages

Notes
●

Action Items
1.