PRODCO INTERNATIONAL INC.

RTC402 Product Manual v1.3

RTC402 Product Manual

Prodco International Inc 4529 De Castille Phone 514.324.9796 Fax 514.324.1214

Copyright Information
RTC402 0.0 User Manual Copyright 2005 Prodco International Inc. All rights reserved. Printed in Canada Prodco International Inc. Publisher No part of this documentation may be copied, photocopied, reproduced, translated, microfilmed, or otherwise duplicated on any medium without written consent of Prodco International Inc. Use of the software program described herein and this documentation is subject to the Software License Agreement enclosed. All product names referenced herein are trademarks of their respective companies.

Prodco International Inc. makes no representations or warranties with respect to the contents or use of this manual, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Prodco International inc. reserves the right to revise this publication and to make changes to its content at any time, without obligation to notify any person or entity of such revisions or changes.

Table of Contents
CHAPTER 1 1. 2. 3. 4. 5. 6. OVERVIEW .................................................................................................................................. 4

What is the RTC402?.............................................................................................................................. 4 Document Organization ............................................................................................................................. 4 Understanding the Installation and Setup Process.................................................................................... 4 Document Conventions.............................................................................................................................. 4 Contacting Customer Support ................................................................................................................... 4 About Prodco International ........................................................................................................................ 4 INSTALLING THE RTC402....................................................................................................... 5

CHAPTER 2 1. 2. 3. 4. 5. 6.

Introduction ................................................................................................................................................ 5 Verify checklist before going on-site .......................................................................................................... 6 Verify checklist while on-site ...................................................................................................................... 7 Installing the Sensor(s) .............................................................................................................................. 7 Connecting the Communication cable(s)................................................................................................... 8 Installing the RTC402 ........................................................................................................................... 12 CONFIGURING THE RTC402................................................................................................. 13

CHAPTER 3 1. 2. 3. 4.

Introduction .............................................................................................................................................. 13 Accessing the RTC402 ......................................................................................................................... 15 Configuring the RTC402....................................................................................................................... 16 Changing the RTC402 Factory Settings............................................................................................... 19 DISPLAYING THE TRAFFIC COUNT ....................................................................................... 21

CHAPTER 4 1. 2.

Displaying the Traffic Count with the RTC402 ..................................................................................... 21 Displaying the Traffic Count with the RTC402 unit (15 min) ................................................................ 23 RUNNING THE COUNT TEST................................................................................................... 23

CHAPTER 5 1. 2.

Introduction .............................................................................................................................................. 23 Clearing the Count Data .......................................................................................................................... 24

3. 4. 5. 6.

Displaying the Hourly Traffic Count ......................................................................................................... 24 Performing a Walk-By .............................................................................................................................. 25 Displaying the Count Data Results .......................................................................................................... 26 Verify the Count Test ............................................................................................................................... 27 TROUBLESHOOTING THE RTC402 ..................................................................................... 28 SENSOR INSTALLATION ...................................................................................................... 29

CHAPTER 6 APPENDIX A 1. 2. 3. 4.

OS-1C/OS-10C Mini Beam Sensor ......................................................................................................... 29 TIS100 Thermal Imaging Sensor............................................................................................................. 33 Running the cable between the Sensor Base Module and the RTC ....................................................... 37 Client Specific Configuration.................................................................................................................... 39

6.2.5A: Setting 1 (Non-directional traffic capture. Divide ratio at 50%)....................................................................................................................... 39 6.2.5B: Setting 2 (Directional traffic capture, divide ratio at 100%, INs and Outs separately). ............................................................................... 39 6.2.5C: Setting 3 (Out Line Only; divide ratio at 100%, Customers are counted outbound only)............................................................................... 40

5. 6.

AX-100 Beam Sensor .............................................................................................................................. 45 T-Rex Overhead Sensor .......................................................................................................................... 49 INSTALLING OPTIONAL DEVICES ........................................................................................ 51

APPENDIX B 1. 2. 3.

LINE MODEM .......................................................................................................................................... 51 LINE SHARING MODEM......................................................................................................................... 51 SENSOR LINE BOOSTER ...................................................................................................................... 52

Advanced Traffic Counting Solutions Because Everyone Counts

CHAPTER 1

OVERVIEW
TimeSaver This symbol means the described action saves time. Caution This symbol means reader be careful. Failure to follow the instructions carefully may result in the loss of data. This notation means reader take note.

1. What is the RTC402?

The RTC402 is an electronic pedestrian traffic counting system designed for use in retail stores. It supports up to four separate sensors. The RTC402 accepts a signal from the sensors, timestamps the signal, and then records the data for eventual retrieval and analysis.

Note:

2. Document Organization
This manual is an overview of the RTC402 and is designed to help you understand the installation, setup, features and troubleshooting of this product. The chapters of this manual contain the following information:
Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Appendix A Appendix B Appendix C Overview Installing the RTC402 Configuring the RTC402 Displaying the Traffic Count Running the Count Test Troubleshooting the RTC402 Installing Sensors Installing Optional Devices Scope of Work (SOW)

5. Contacting Customer Support

If you encounter technical difficulties or wish to provide feedback on RTC402, you may contact Prodco Internationals Technical Support Department from Monday to Friday between 9:00am and 5:00pm EST.
Telephone Support: Online Support: Email: 514-324-9796 Ext 6 http://www.prodcotech.com support@prodcotech.com

6. About Prodco International

Prodco International Inc. specializes in helping retail organizations improve their operations by providing tools on how to collect and use retail traffic data. Since 1992, Prodco International Inc. has grown to become a leader in the field of people-counting technology. Prodco Internationals product suite PROVIEW, PROSTORE PROSTORE.NET. includes and

3. Understanding the Installation and Setup Process

The following diagram is an overview of the setup process, which will allow you to get started using RTC402.

4. Document Conventions
This manual conventions: has the following document

CHAPTER 2
1. Introduction

INSTALLING THE RTC402

The RTC402 is an electronic pedestrian traffic counting system designed for use in retail stores. The RTC sensors, located at each store entrance, capture customers entering and exiting. The sensors relay a signal to the RTC402 unit. The signal is then time-stamped and the data is recorded in memory for eventual retrieval and analysis. There are 2 models that customers must choose from: 1. 60 min model: Traffic count stored every 60 minutes. 2. 15 min model: Traffic count stored every 15 minutes.

There are 5 typical connectivity options that customers can choose from: 1. Direct Connect: The Point-of-Sale or Server computer is connected directly to the serial port on the RTC402 unit. 2. Stand Alone: Only sensors are connected to the RTC402 unit. The data is stored and viewed on the RTC402 unit and it not transferred or polled. 3. TCP/IP (external port server): The RTC402 unit is connected to the Systech Port Server using a serial connection. The Systech Port Server is then connected to the companys WAN/LAN network using a patch cable. The Systech Port Server can either have 1, 2, or 4 ports. 4. TCP/IP (integrated LAN): The RTC402 unit is connected to a Switch/Hub via a patch cable. 5. Modem option: The RTC402 unit is connected to an External Modem via a modem cable. If the phone line is a shared line, then the external modem is connected to line sharing device otherwise the External Modem is connected to the dedicated phone line.

Installation and Setup Process

The following diagram is an overview of the setup process for the RTC402:

2. Verify checklist before going on-site

Before going on-site, we suggest that you verify the following: Review the store layout and the RTC/sensor(s) location requirements Call the store to remind the manager about your visit Verify the material supplied by Prodco International is on-site Verify that you have the recommended equipment and tools

Review store layout and RTC/sensor(s) location requirements

1. Review the store layout and RTC/sensor(s) location requirements including the limitations, entrance styles and the store layout with Prodco International representatives if possible. 2. Review the Scope of Work (SOW)

Call the store to remind the manager about your visit

1. We ask that you call the store manager, of the location to be installed or serviced, at least 24 hours prior to arrival in order to remind the store manager about your visit and to verify the opening and closing hours of the store. If the store manager is not available, speak with the manager on duty.

Verify the material supplied by Prodco International is on -site

1. RTC402 unit(s) (TCP/IP, serial, or modem options) 2. RTC402 AC Adapter (optional international model) 3. One or more sensors per entrance 4. 2 RJ23 connector clips per sensor 5. 1 connection cable per RTC402 unit (patch, modem or serial cable) 6. If applicable, an external modem with an AC adapter and phone cable from US Robotics

Verify that you have the recommended equipment and tools

1. A laptop computer with an available serial or USB port with a USB-to-serial interface adapter 2. A RJ23 hand set type connector modular crimping tool 3. One or more rolls of CAT-5 (CAT-5E or CAT-6) cable to cover the distance from each entrance location to the RTC unit location 4. A drill set with an assortment of drill bits including a 15/32 in. (1.16 cm) drill bit 5. A complete set of screwdrivers (specifically small Phillips and Flat screwdrivers) 6. An assorted array of screw types 7. A pair of wire cutters and strippers

8. A roll of electrical tape 9. A number of black and white tie-wraps 10. An analog or digital multi-meter 11. A 8 ft. (2.43 m) and a 12 ft. (3.65 m) ladder 12. A 50 ft. (15.23 m) and 100 ft. (30.47 m) fish tape (fiberglass rods are recommended)

3. Verify checklist while on-site

While on-site, we suggest that you verify the following: Read the guidelines to be followed listed on the (SOW) provided with the equipment to be installed.

Read the guidelines to be followed

Note:

This section ONLY applies to technicians that are commissioned by Prodco International.

1. Technicians need to call their dispatcher or Prodco International both on arrival and prior to leaving the job site. Failure to check IN and OUT may result in an incomplete installation. If you leave the job site, and you have not checked IN and OUT, then any return trip will be at no charge to Prodco International 2. Technicians must immediately report any incidents or damages that have occurred on the site 3. Technicians must respect the wishes and demands of the client within the guidelines of Prodco International. If this is unclear or if the client makes suggestions that deviate from the SOW please contact Prodco International before continuing with the installation 4. Technicians must ensure that the client signs all appropriate paper work such as Installation Sheet and Service Sheet and any surveys and/or forms as requested in your work order.

Verify the Equipment List and the Scope of Work (SOW)

1. You will need to locate the install/service equipment. This equipment should be in the managers office, and is shipped via FedEx or Purolator. The box(s) contains all the equipment you will require to perform the installation/service call. 2. Technicians need to verify that the equipment listed in the Packing List is found in the box(s). 3. Technicians need to review the Scope of Work (SOW) prior to proceeding with the installation (See Appendix B Scope of Work)

4. Installing the Sensor(s) Selecting the Sensor

1. Verify that you have the correct sensor type based on the Scope of Work (SOW) specifications.

2. Prodco International support technicians have selected the optimum sensor type based on entrance type, accuracy requirements and store layout provided by the client. The available Prodco sensors are the following: Sensor Type
OS-1C/OS-10C

Technology
Mini-Beam

Typical Use
- For entrances up too 15 ft. (4.57 m) wide - For mounting heights of 51 in. (1.30 m) - 56 in. (1.42 m) (optimal height is 54 in. (1.37 m)) - For entrances of less than 15 ft. (4.57 m) wide - For mounting heights up too 18 ft - For entrances of greater than 15 ft. (4.57 m) wide or the entrance is at an angle - For mounting heights of 51 in. (1.30 m) - 56 in. (1.42 m) (optimal height is 54 in. (1.37 m)) - For entrances of 2 ft. (0.61 m) to 15 ft. (4.57 m) wide - For mounting heights of up too 18 ft

TIS100 AX-100

Thermal Imaging Beam

T-Rex

Overhead Beam

Verifying the Entrance Layout

1. Verify each entrance layout to determine if any obstructions, such as tables, racks, etc, exist that would prevent or interfere with the operation of the sensor at that entrance. If any obstructions do exist, remove the obstructions if possible. If this is not possible, install the secondary sensor type if available, otherwise contact Prodco International

Meeting the Sensor Cable Requirements

Note:

You will need to verify with the local building codes to determine whether installation of a conduit or plenum rated cable is required. If so, please contact Prodco International for information on how to proceed.

1. You need to use CAT-5 (CAT-5E, CAT-6) cable. 2. You need to have enough CAT-5 (CAT-5E or CAT-6) cable length that will cover the distance between each entrance and the RTC unit location. 3. You are requested to try to match the cable color of the ceiling if this site has an exposed or open ceiling.

The maximum sensor cable length is 300 ft. (100 m) without a cable booster

Installing the Sensor(s)

1. Use Appendix A to install the appropriate sensor type. 2. Repeat the above steps for all the sensors/RTC units.

5. Connecting the Communication cable(s)

There are 3 communication cable options, select the option specified in the Scope of Work (SOW):

Connecting the cable between the RTC units and the PC Server (TCP/IP option)
The system diagram of the TCP/IP option is displayed below:

Note:

The maximum distance from the Hub/Switch to the RTC402 is 6 ft. (1.82 m). The patch cable is 10 ft. (3.0 m) long

1. Connect one end of the patch cable to the TCP/IP port of the RTC402 unit as displayed below.

2. Connect the other end of the patch cable to a specified port on the Hub/Switch
Note:

Confirm with the IT department to verify which LAN port can be used

3. Repeat steps 1-2 for each RTC402

Connecting the cable between the RTC units and the PC Server (Serial option)
The system diagram of the serial option is displayed below:

Note:

The maximum distance from the PC Server to the RTC402 is 6 ft. (1.82 m). The serial cable is 10 ft. (3.0 m) long.

1. Connect one end of the serial cable to the DB9 serial connector of the RTC402 unit as displayed below.

2. Connect the other end of the serial cable to the PC Server 3. Secure the serial cable at both ends with the mounting screws 4. Repeat steps 1-3 for each RTC402

Connecting the cable between the RTC units and the PC Server (Modem option)
The system diagram of the modem option is displayed below:

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Note:

Use a dedicated phone line. If this is not possible, consult the Scope of Work (SOW) If the fax line must be used, make sure that the fax machine is programmed by the store manager to answer after 3 or more rings. The maximum distance from the modem to the RTC402 is 6 ft. (1.82 m). The cable is 10 ft. (3.0 m) long. The maximum distance from the phone jack t the modem is 6 ft. (1.82 m). The cable is 7 ft. (2.13 m) long.

1. Connect one end of the modem serial cable to the DB9 serial connector of the RTC402 unit as displayed below

2. Connect the other end of the modem serial cable to the serial connector of the external modem 3. Secure the serial cable at both ends with the mounting screws 4. Connect one end of the phone cord into the TELCO jack of the modem 5. Connect the other end of the phone cord to the analog telephone wall jack

Do NOT connect the phone cord into the LINE jack of the modem

6. Repeat steps 1-5 for each RTC402.

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6. Installing the RTC402 Locating the RTC402

Note:

Install the RTC402 based on the Scope of Work (SOW).

Unless otherwise stated in the Scope of Work (SOW), the following rules generally apply: 1. The RTC402 should be placed as close as possible to the Network Hub/Switch, POS, PC Server, or modem. 2. The RTC402 should be wall mounted, using the hole mounts on the base of the unit, or simply left on a shelf or on a desk.

Connecting Power to the RTC402

Note:

The power outlet used must remain ON for 24 hours/day.

1. Connect the power plug, of the power adapter, to the power jack of the RTC402. 2. Connect the power adapter into a power outlet. 3. Verify that the RTC402 is powered up and the LCD screen is turned on.

Congratulations, you have now completed the installation of the RTC402.

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CHAPTER 3
1. Introduction Layout

CONFIGURING THE RTC402

The front panel of RTC402 contains a 2-line LCD display, 4 function keys and 4 LEDs. The function keys are used to view and configure the RTC402, while the 4 LEDs (RTS, TX, RX, RUN) indicate the hardware status of the RTC402. The back panel contains a power jack, 4 sensor connectors, and either an Ethernet or a modem connector. The RTC402 is displayed below:

Specifications
Physical Dimensions: (W x D x H) Enclosure: Color: Power: Consumption: Memory: Memory Save: Interface: Communications: Sensor Capacity: Traffic Capacity Screen: Keypad: 5.75 in. (14.6 cm) x 4.25 in. (10.8 cm) x 1.5 in. (3.8 cm) Metal Black 12VDC 90mA @ 12.5VDC 256K RAM **Lithium Battery (lasts up to 5 years) see note Serial or TCP/IP RS232, 9600 baudrate or 10/100 Base T Up to 4 sensors (entrances) 60 days 16 characters, 2 lines LCD 4 function keys

Note:

The RTC402 unit contains a lithium battery, and this allows the RTC402 to keep track of date, time, unit configuration, and record the traffic count.

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2-Line LCD Status screen

The RTC402 2-Line LCD status screen indicates the date, time, and when a customer enters or exits the store:

RTC402 LCD Status Screen

RTC402 (15 min)

Polling Status MAIN : D .... 19/Jul/05 4:08P Date Time

Status Information

D : Direct connect mode M : Modem connect mode T : Self-Test/Transmitting

D : Direct connect mode M1 : Modem connect mode (daytime access) M7: Modem connect mode (restricted access) TT : Self-Test/Transmitting

When a customer enters or exits the store, one of the dots will flash the corresponding sensor number.

LEDs
The 4 RTC402 LEDs will allow you to view the hardware status of the RTC402. LED RUN RX TX RTS Hardware Description Flashes once every second in normal operation Receive signal line (modem option only) Transmit signal line (modem option only) Request-to-Send signal line (modem option only)

Function keys
The 4 RTC402 functions keys, displayed below, will allow you to navigate through the configuration menu and/or to perform data entry.

Navigation

Data Entry

14

1 2 3 4

Move current menu selection UP Move current menu selection DOWN Confirm menu selection Confirm menu selection and EXIT

1 2 3 4

Numeric Data Numeric Data Numeric Data Numeric Data

2. Accessing the RTC402 Configuration Menu of the RTC402 Unit

The RTC402 configuration menu, displayed below, allows you to display sensor data, set the date/time, set the divide ratio, and change the factory settings. NOTE. Use the 4 key to exit/save your choice and revert back to the main screen. In some cases you will need to press the 4 key twice to accomplish this.
Use key #3 to move to NEXT menu (or field)
STATUS : D .... 19/Jul/05 4:08P

Use key #4 to EXIT menu (or field)

19/Jul/05 4:P Sn#1 1

Select Period! "Hourly"

Use key #1 to move DOWN

"Display data"

Select Period! "Daily"

19/Jul/05 Sn#1

Select Period! "Monthly"

19/Jul/05 Sn#1

Use key #2 to move UP

"Set time"

Password ****

Set Time! 19/Jul/05 4:31P

"Modem Window"

Password ! ****

Window Start 9 AM

Window Stop 6 PM

"Call-out Num"

Adj. Call Num 0000000000

"Location Num"

Adj. LocNum 0000

"Clear Data"

Password ****

Divide Ratio

Password ****

Divide Ratio! /2222

"Monitor Number"

Test#: 14:00 Test: F1, F2

20 sec Test1 Please wait !

20 sec Test2 Please wait ! "Version Number" Version 1.8

15

Configuration Menu of the RTC402 unit (15 min)

MAIN : D .. .... 19/Jul/05 4:08P

Use key #3 to move to NEXT menu (or field)

Use key #4 to EXIT menu (or field)

Use key #1 to move DOWN

"Display data"

19/Jul/05 S1= 1 Cm=0 4:00P= 0

"Set time"

Password ****

Set Time! 19/Jul/05 4:31P

"Modem Window"

Password ! ****

Window Start 9 AM

Window Stop 6 PM

Use key #2 to move UP

"Call-out Num"

Adj. Call Num 0000000000

"Location Num"

Adj. LocNum 0000

"Clear Data"

Password ****

Divide Ratio

Password ****

Divide Ratio! /2222

Polarity

Password ****

Polarity No/Nc oooo

"Monitor Number"

Test#: 14:00 Test: F1, F2

20 sec Test1 Please wait !

20 sec Test2 Please wait ! "Version Number" Version 1.8

3. Configuring the RTC402 Setting the RTC402 Date/Time

The Prodco sensors capture customers entering and exiting. The sensors relay a signal to the RTC402 unit. The RTC402 date/time needs to be set, so that the time-stamped data is properly recorded and can later be used in analysis. The local time MUST be set properly for the traffic count to be recorded correctly.

16

1. Start at the STATUS screen

2. Press 1 twice and the Set time screen is displayed.

3. Press 3 once and the Password screen is displayed.

4. Enter 3,3,1,4 and the Set Time password screen is displayed.

5. Press 3 until you have selected the field you would like to change.

6. Continue to Press 1 to move UP or Press 2 to move DOWN. 7. Repeat steps 5-6 to change another field or Press 4 twice to EXIT.

Setting the RTC402 Divide Ratio

The RTC402 divide ratio needs to be set depending on the sensor configuration and the store entrance. Each digit in the divide ratio represents one of the four sensors, with the leftmost digit representing sensor #1. Every time a customer enters or exits the store, a single traffic count is recorded. The divide ratio has two purposes. The first is to display the right traffic count according to the system divide ratio on the 2-Line LCD Status screen, and the second is to transfer the right traffic count to the PC polling software. The 15 min. RTC402 unit does NOT correctly display the traffic count on 2-Line LCD Status screen.

1. Start at the STATUS screen

2. Press 1 seven times and the Divide Ratio screen is displayed.

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3. Press 3 once and the Password screen is displayed.

4. Enter 3,3,1,4 and the Divide Ratio password screen is displayed.

5. Press 3 until you have selected the digit you would like to change. 6. Press 1 to move UP or Press 2 to move DOWN for the selected digit. A 1 equals 100%, where a customer needs to
pass 1 time in the sensor zone for a single traffic count to be recorded. On the other hand, a 2 equals 50%, where a customer needs to pass 2 times in the sensor zone for a single traffic count to be recorded.

7. Repeat steps 5-6 to change another digit or Press 4 twice to EXIT.

Setting the RTC402 Polarity

Note:

This setting only applies to installations with the RTC402 unit (15 min)

The RTC402 polarity needs to be set to properly record the traffic count data. 1. Start at the STATUS screen
STATUS : D .... 19/Jul/05 4:08P Polarity Password **** Polarity No/Nc oooo

2. Press 1 eight times and the Polarity screen is displayed.

STATUS : D .... 19/Jul/05 4:08P Polarity Password **** Polarity No/Nc oooo

3. Press 3 once and the Password screen is displayed.

STATUS : D .... 19/Jul/05 4:08P Polarity Password **** Polarity No/Nc oooo

4. Enter 3,3,1,4 and the Polarity No/Nc screen is displayed.

STATUS : D .... 19/Jul/05 4:08P Polarity Password **** Polarity No/Nc oooo

5. Press 1 to change from o to c and the following screen is displayed.

Polarity No/Nc cooo

6. Press 3 once for the next polarity field. 7. Repeat steps 5-6 to change another polarity field or Press 4 twice to EXIT.

Congratulations, you have completed the configuration of the RTC402.

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4. Changing the RTC402 Factory Settings

The menu options of Modem Window, Call-out Num, Location Num, Clear Data, Monitor Number and Version Number are settings that should never be changed by the user without first consulting with a certified technician from Prodco International.

Setting the Modem Window

Note:

This setting only applies to installations with the RTC402 (modem option)

The RTC402 Modem Window setting is used to select the start/stop window time of the modem. The modem window time determines when the modem will answer on the first ring, and is typically used in installations where the telephone line is on a shared line. You will typically program the RTC402 to accept polling commands only outside normal stores hours. Below are the steps needed to use the Modem Window setting: 1. Start at the STATUS screen 2. Press 1 three times and the Modem Window screen is displayed 3. Press 3 once and the Password screen is displayed 4. Enter 3,3,1,4 and the Window Start screen is displayed 5. Press 1 to move UP or 2 to move DOWN to select the desired window start time 6. Press 3 once and the Window Stop screen is displayed 7. Press 1 to move UP to 2 to move DOWN to select the desired window stop time 8. Press 4 1 time to EXIT

For dedicated lines, the Window Start and Window Stop needs to be set from 1:00am to 11:00pm. (2-Line LCD will display M1) For shared telephone lines, the Window Start and Window Stop needs to be set from 11:00pm to 7:00am. (2-Line LCD will display M7)

Setting the Call-Out Num

Note:

This setting is NOT available on the RTC402

Setting the Location Num

The RTC402 Location Num setting is used to record your store number in the RTC402. Below are the steps needed to use the Location Num setting: 1. Start at the STATUS screen 2. Press 1 five times and the Location Num screen is displayed. 3. Press 3 once and the Adj Loc Num screen is displayed 4. Press 1 to move UP or 2 to move DOWN to select the desired Call Number digit

19

5. Press 3 to select the next digit 6. Repeat steps 45 to change another digit or Press 4 twice to EXIT

Clearing the Data

This setting will erase ALL the traffic count data in the memory the RTC402. The RTC402 Clear Data setting is used to erase all the traffic count data, and is typically used when testing the RTC402. Below are the steps needed to use the Clear Data setting: 1. Start at the STATUS screen 2. Press 1 six times and the Clear Data screen is displayed 3. Press 3 once and the Password screen is displayed 4. Enter 3,3,1,4 and the Please Wait screen is displayed 5. The STATUS screen is displayed after 30 seconds

Displaying the Monitor Number

The RTC402 Monitor Num setting is used to run hardware tests on RTC402. Below are the steps needed to use the Monitor Num setting: 1. Start at the STATUS screen 2. Press 1 eight times and the Monitor Number screen is displayed. 3. Press 3 once and the Test: F1, F2 screen is displayed. 4. Press 1 to run self-test F1 or 2 to run self-test F2. 5. The STATUS screen is displayed after 20 seconds.

Displaying the Version Number

The RTC402 Version Number setting is used to display the firmware version of the RTC402. Below are the steps needed to display the Version Number: 1. Start at the STATUS screen 2. Press 1 nine times and the Version Number screen is displayed. 3. Press 3 once and the Version 1.8 screen is displayed. 4. Press 4 twice to EXIT.

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CHAPTER 4

DISPLAYING THE TRAFFIC COUNT

The Traffic Count can either be displayed by hour, by day, or by month.

1. Displaying the Traffic Count with the RTC402

Note:

This setting does NOT apply to installations with the RTC402 unit (15 min)

Displaying the Traffic Count by hour

1. Start at the STATUS screen

2. Press 1 once and the Display Data screen is displayed

3. Press 3 once and the Select Period, Hourly screen is displayed

4. Press 3 once and the traffic count screen is displayed

5.

Press 3 until you have selected the field you would like to change: i. Press 3 once to select the day ii. Press 3 twice to select the time iii. Press 3 three times to select the sensor Press 1 to move UP or Press 2 to move DOWN the selected field Display the Traffic Count for the selected sensor (entrance)

6. 7.

Displaying Traffic Count by day

1. Start at the STATUS screen

2. Press 1 once and the Display Data screen is displayed

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3. Press 3 once and the Select Period, Hourly screen is displayed 4. Press 1 once and the Select Period, Daily screen is displayed

5.

Press 3 once and the traffic count is displayed

6.

Press 3 until you have selected the field you would like to change: i. Press 3 once to select the day ii. Press 3 twice to select the time iii. Press 3 three times to select the sensor Press 1 to move UP or Press 2 to move DOWN the selected field Display the Traffic Count for the selected sensor (entrance)

7. 8.

Displaying Traffic Count by month

1. Start at the STATUS screen

2. Press 1 once and the Display Data screen is displayed

3. Press 3 once and the Select Period, Hourly screen is displayed 4. Press 1 once and the Select Period, Monthly screen is displayed

5. Press 3 once and the traffic count is displayed

6.

Press 3 until you have selected the field you would like to change: i. Press 3 once to select the month ii. Press 3 twice to select the sensor

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7. Press 1 to move UP or Press 2 to move DOWN the selected field (only present and past month can be viewed) 8. Display the Traffic Count for the selected sensor (entrance)

2. Displaying the Traffic Count with the RTC402 unit (15 min)
Note:

This setting does NOT apply to installations with the RTC402 unit.

Displaying Traffic Counts by current hour

1. Start at the STATUS screen
MAIN : D .... 19/Jul/05 4:08P "Display data" 19/Jul S1= CM=0 5:00P 0 0

2. Press 1 once and the Display Data screen is displayed

MAIN : D .... 19/Jul/05 4:08P "Display data" 19/Jul S1= CM=0 5:00P 0 0

3. Press 3 once and the traffic count screen is displayed

MAIN : D .... 19/Jul/05 4:08P "Display data" 19/Jul S1= CM=0 5:00P 0 0

4.

Press 3 until you have selected the field you would like to change: iv. Press 3 once to select the day v. Press 3 twice to select the sensor Press 1 to move UP or Press 2 to move DOWN the selected field Display the Traffic Count for the selected sensor (entrance)

5. 6.

19/Jul S2= 2 CM=0 5:00P 10

15 min Traffic Count for Sensor #2 Hourly Traffic Count for Sensor #2

CHAPTER 5
1. Introduction

RUNNING THE COUNT TEST

The Count Test will determine the operation of whether you have properly installed and configured the RTC402. The following diagram is an overview of the steps required to run the Count Test for either new or existing installations:

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2. Clearing the Count Data

You need to skip this step if you are performing a Count Test for an existing installation. This step should only be performed for New Installations, because Clearing the Count Data will erase all the traffic count data.

During factory testing, the technicians at Prodco International have previously enabled the Clear Data setting. This setting erased all the traffic count data. Below are the steps needed to use the Clear Data setting: 1. Start at the STATUS screen. 2. Press 1 six times and the Clear Data screen is displayed. 3. Press 3 once and the Password screen is displayed. 4. Enter 3,3,1,4 and the Please Wait screen is displayed. 5. The STATUS screen is displayed after 30 seconds.

3. Displaying the Hourly Traffic Count

Prior to running a Count Test, you need to determine the hourly traffic count for the selected sensor. First, determine which sensor is being tested, then follow the steps below to determine the traffic count:

Displaying Traffic Hourly Traffic for a RTC402 unit

1. Start at the STATUS screen

2. Press 1 once and the Display Data screen is displayed

3. Press 3 once and the Select Period, Hourly screen is displayed

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4. Press 3 once and the traffic count screen is displayed

5.

Press 3 until you have selected the field you would like to change: i. Press 3 once to select the day ii. Press 3 twice to select the time iii. Press 3 three times to select the sensor Press 1 to move UP or Press 2 to move DOWN the selected field Display the Traffic Count for the selected sensor (entrance)

6. 7.

Displaying Traffic Hourly Traffic for a RTC402 unit (15 min)

1. Start at the STATUS screen
MAIN : D .... 19/Jul/05 4:08P "Display data" 19/Jul S1= CM=0 5:00P 0 0

2. Press 1 once and the Display Data screen is displayed

MAIN : D .... 19/Jul/05 4:08P "Display data" 19/Jul S1= CM=0 5:00P 0 0

3. Press 3 once and the traffic count screen is displayed

MAIN : D .... 19/Jul/05 4:08P "Display data" 19/Jul S1= CM=0 5:00P 0 0

4.

Press 3 until you have selected the field you would like to change: vi. Press 3 once to select the day vii. Press 3 twice to select the sensor Press 1 to move UP or Press 2 to move DOWN the selected field Display the Traffic Count for the selected sensor (entrance)
19/Jul S2= 2 CM=0 5:00P 10 15 min Traffic Count for Sensor #2 Hourly Traffic Count for Sensor #2

5. 6.

4. Performing a Walk-By
To perform the Walk-by Test, you need to walk in and out to/from the selected sensor (entrance).

25

Note:

The number of times crossing each sensor is somewhat arbitrary. More importantly, you need to remember the exact number of times that you crossed in and out to/from the selected sensor (entrance).

5. Displaying the Count Data Results

The final step in running the Count Test is to display the Traffic Count by hour. Follow the steps below to determine the display the Traffic Count for the selected sensor.

Displaying Traffic Hourly Traffic for a RTC402 unit

1. Start at the STATUS screen

2. Press 1 once and the Display Data screen is displayed

3. Press 3 once and the Select Period, Hourly screen is displayed

4. Press 3 once and the traffic count screen is displayed

5.

Press 3 until you have selected the field you would like to change: iv. Press 3 once to select the day v. Press 3 twice to select the time vi. Press 3 three times to select the sensor Press 1 to move UP or Press 2 to move DOWN the selected field Display the Traffic Count for the selected sensor (entrance)

6. 7.

Displaying Traffic Hourly Traffic for a RTC402 unit (15 min)

1. Start at the STATUS screen
MAIN : D .... 19/Jul/05 4:08P "Display data" 19/Jul S1= CM=0 5:00P 0 0

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2. Press 1 once and the Display Data screen is displayed

MAIN : D .... 19/Jul/05 4:08P "Display data" 19/Jul S1= CM=0 5:00P 0 0

3. Press 3 once and the traffic count screen is displayed

MAIN : D .... 19/Jul/05 4:08P "Display data" 19/Jul S1= CM=0 5:00P 0 0

4.

Press 3 until you have selected the field you would like to change: viii. Press 3 once to select the day ix. Press 3 twice to select the sensor Press 1 to move UP or Press 2 to move DOWN the selected field Display the Traffic Count for the selected sensor (entrance)
19/Jul S2= 2 CM=0 5:00P 10 15 min Traffic Count for Sensor #2 Hourly Traffic Count for Sensor #2

5. 6.

6. Verify the Count Test

1. Note: The Count Test determines whether the RTC402 has been correctly installed and configured. The Walk-by Traffic Count (step 4) must equal the Displayed Hourly Traffic Count (step 5).

If Walk-by Traffic Count = Displayed Hourly Traffic Count, then the Count Test has passed. Otherwise, you will need to again verify the configuration of the RTC402.

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CHAPTER 6
Symptom(s) The Function keys dont respond.

TROUBLESHOOTING THE RTC402

Cause(s) The RTC402 unit is frozen due to a power spike or other electrical irregularity No power to the RTC402 unit. Fix(es) Unplug the power jack located at the back of the unit, on the left hand side Wait 5 seconds and re-plug the power cord. Wait 5 seconds and the display should return to the normal status display. Unplug the power jack located at the back of the unit, on the left hand side Wait 5 seconds and re-plug the power cord. Wait 5 seconds and the display should return to the normal status display. Verify that there are no sensor obstructions

This chapter lists some of the most common troubleshooting issues.

The 2-line LCD status screen is blank or has dark squares.

The RTC402 unit is frozen due to a power spike or other electrical irregularity No power to the RTC402 unit.

Solid number appears in the status screen

The sensor is blocked, damaged, or the sensor wire has been disconnected Sensor damaged blocked or

Traffic counts are missing from the RTC402 unit

Verify that there are no sensor obstructions Ensure that the date/time is correctly set on the RTC402 unit, then verify it on the LCD status screen Verify the divide ratio Ensure that the divide ratio is correctly set on the RTC402 unit

User configuration error

Traffic counts are very high on the RTC402 unit

Divide ratio is configured correctly User configuration error

not

If the technical difficulties persist, please contact Prodco Internationals Technical Support Department from Monday to Friday between 9:00am and 5:00pm EST. 514-324-9796 Option 6

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APPENDIX A

SENSOR INSTALLATION

1. OS-1C/OS-10C Mini Beam Sensor Sensor Description

The OS-1C/OS-10C mini beam sensor works by detecting when a person breaks the sensor beam. The OS-1C/OS10C mini beam sensor is composed of the following: 2 sensor cables (a sensor eye on one end and a sensor connector on the other end) 1 sensor control module Optional metal brackets (either aluminum or aluminum with a L-shaped bracket)

Determining the Sensor Placement

1. Choose a location as close to the entrance as possible (the door frame is recommended) that will provide a clear unobstructed pathway for the detector beam. 2. The sensor eye should be mounted from 51 in. (1.29 m) to 56 in. (1.42 m) from the floor. The recommended height is 54 in. (1.37 m) 3. The sensor eye should be placed, as displayed below, on the inside part of the entrance layout.

Note:

Make sure that the door swing does not interfere with the sensor when a customer opens the door. In particular, verify that the door flange does not interfere with the operation of the sensor.

Installing the Sensor Eye

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Mounting the Sensor eye directly into the door frame (or wall)
1. Drill one 15/32 in. (1.18 cm) hole at 54 in. (1.37 m) floor on one side of the wall (or door frame). 2. Pass the sensor eye directly into the hole. The sensor eye and door frame is displayed below.

3. Drill another 15/32 in. (1.18 cm) hole at 54 in. (1.37 m) from the floor on the other side of the door frame (or wall). The two sensor eyes must face each other. If the sensor eyes are not aligned, they will not work. 4. Pass the other sensor eye directly into the hole.

Mounting the Sensor eye to the wall (or door frame) using aluminum brackets
1. Drill a in. (0.635 cm) hole at 54 in. (1.37 m) from the floor on one side of the wall (or door frame). 2. Pass the sensor eye through the hole. 3. Remove the base plate from the aluminum brackets. 4. Use the aluminum bracket base to mark the location of the 2 holes. 5. Drill two 5/32 in. (0.31 cm) holes to the wall (or door frame). 6. Attach the aluminum bracket to the wall (or door frame)

Installing the Sensor Control Module

The sensor control module sends and receives signals from the sensor eyes. 1. Install the sensor control module in the ceiling so it is out of sight.

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Running the cable between the Sensor eye and the Sensor Control Module
Note:

Review the section below, Sensor Control Module Terminals for terminal connections.

1. Use electrical tape to secure the gray and blue sensor cable connectors.

2. Pass the sensor cables from the sensor eye location to the sensor control module. Leave extra cable in the wall (or doorframe) so that the sensor can be serviced at a later date in needed.

3. Attach the blue shielded, blue unshielded, gray shielded, and gray unshielded cables to the receiver/transmitter section of the sensor control module.

Running the cable between the Sensor Control Module and the RTC
Note:

Review the section below, Sensor Control Module Terminals for terminal connections.

1. Cut a piece of CAT-5 (CAT-5E, CAT-6) cable length that will cover the distance between the sensor control module and the RTC unit.

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2. Connect one end of the CAT-5 (CAT-5E, CAT-6) cable to the +12V, Signal, Ground and count terminations of the sensor control module. 3. Connect the other end of the CAT-5 (CAT-5E, CAT-6) to a RJ23 connector using a crimping tool. 4. Run the CAT-5 (CAT-5E, CAT-6) cable from the sensor control module to the RTC unit.

Sensor Control Module Terminals

Sensor Control Module RJ23 Connector Terminal Connections
Control Module: 1: +12V (Orange/White or Red) 2: Ground (White/Orange or Black) 3: Not Used 4: Contact (Blue/White or Green) 5: Signal (White/Blue or Yellow) 6: Blue (with white sleeve) 7: Blue (without sleeve) 8: Not Used 9: Grey (with white sleeve) 10: Grey (without sleeve) 11: Not Used RJ23 Connector: 1: Signal (White/Blue or Yellow) 2: Contact (Blue/White or Green) 3: +12V (Orange/White or Red) 4: Ground (White/Orange or Black) Sensor Control Module: 1: +12V (Orange/White or Red) 2: Ground (White/Orange or Black) 3: Not Used 4: Contact (Blue/White or Green) 5: Signal (White/Blue or Yellow) 6: Blue (with white sleeve) 7: Blue (without sleeve) 8: Not Used 9: Not Used 10: Grey (with white sleeve) 11: Grey (without sleeve) 12: Not Used 13: Not Used RJ23 Connector: 1: Signal (White/Blue or Yellow) 2: Contact (Blue/White or Green) 3: +12V (Orange/White or Red) 4: Ground (White/Orange or Black)

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2. TIS100 Thermal Imaging Sensor Sensor Description

The TIS100 thermal imaging sensor is a people counting device with the imaging optics, signal processing and interfacing electronics all contained within a molded plastic housing. It works by detecting the infrared radiation given off by a person. It is not affected by light levels and can also function in complete darkness. The TIS100 thermal sensor, displayed below, is composed of the following: 1 thermal sensor (a sensor head attached to a sensor base module) 2 Setup Control Module

The infrared image below shows how the sensor detects temperature differences between a person and the background. People may be hotter or colder than the background. If warmer they appear white, if colder they appear black. The initialization area is square on the floor whose width is approximately equal to the mounting height of the thermal sensor.

As shown on the next page, the sensor has two independent counting lines. When a person crosses a line in the direction of that count line, they are counted. Generally one line counts in, the other counts out. The arrows indicate direction of counting. The green line below counts people going right to left, whereas the blue line counts people going left to right. The installer will be able to configure and position and shape these counting lines for optimum performance.

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The sensor requires a certain amount of time and space to detect a person entering the field of view. Ensure sufficient space is allowed between the edge of the field of view and the counting lines; this will ensure that a person is detected as a target before the line is crossed. This area is referred to as the initialization area. The exact requirement is dependent on the particular environment - walk tests are required for optimum configuration.

Determining the Sensor Placement

General considerations 1. Select a central location where people move freely. Ideally select an area inside the entrance where people have entered and are moving steadily away from the entrance. This sensor is intended to be ceiling mounted.
Note:

Avoid or be aware of the following situations when mounting the sensor: Static groups or very dense groups of people Line ups caused by obstructions Door security staff, floorwalkers, etc. Hanging signs, decorations, fans or other objects that will hinder the field of view Avoid mounting next to vibrating equipment or heat sources Avoid areas where machinery, lighting or other factors can affect the floor temperature Avoid mounting the counter over a doorway where the door opens into the field of view Be aware of reflections caused by large glass doors. Adjust count lines accordingly

34

2. The sensor should be placed on the ceiling directly above the area chosen. For a standard unit equipped with a lens for a 60 degree field of view, the mounting height should be anywhere from 8 ft. (2.5 m) to 15 ft. (4.5 m) high. 3. The sensor should be centered to cover this entrance area and the position of the counting lines should be able to capture all the people entering or leaving the area. A good rule of thumb to follow is that the width of the area covered will be approximately equal to the mounting height. If the width to be covered is larger than the mounting height, then you will require additional sensors. For more than one sensor, the sensors should be placed according to the following formula: (Divide the entrance width / # of sensors). This is the distance between sensors.

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Summary of Practices

Installing the Sensor Base Module

Note:

Make sure that you install the sensor base module with the terminal block facing the inside of the store. The terminal block must be square to the entrance.

1. Detach the sensor head from the sensor base module by first twisting it counterclockwise slightly and then gently pulling it apart. 2. Insert 2 screws to mount the sensor base module to the ceiling as shown below.

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3. Running the cable between the Sensor Base Module and the RTC
Note:

Review the section below, Sensor Base Module Terminals for terminal connections.

1. Cut a piece of CAT-5 (CAT-5E, CAT-6) cable length that will cover the distance between the sensor base module and the RTC unit. 2. Connect one end of the CAT-5 (CAT-5E, CAT-6) cable to the +12V, Signal, Ground and Count Terminations of the sensor base module. 3. Connect the other end of the CAT-5 (CAT-5E, CAT-6) to a RJ23 connector using a crimping tool. 4. Run the CAT-5 (CAT-5E, CAT-6) cable from the sensor base module to the RTC unit.

Configuring the Sensor Head

The setup module will not physically attach while the sensor is in its base. 1. Detach the sensor from its base unit by turning it slightly counterclockwise to unlock it, and pull apart from the base. 2. Connect the setup module to the connector marked with the wrench symbol on the sensor. Make sure to place the gold metal pins in each slot, then lock the module in place with the locking tab. 3. Re-attach the sensor with the setup module to the base by pushing the sensor up into the base and turning counterclockwise until the tabs engage into position and then turning slightly clockwise to lock in place. 4. Turn the power ON at the RTC402 counting unit. After about 10 seconds, the LEDs will blink and then start flashing (alternating between the two) signifying that the unit is warming up; this may take a few minutes. Once the LEDs stop flashing, the unit is ready to function. 5. Connect the setup module to your laptop computers serial port (if your laptop does not

37

have a serial connector, use a USB to Serial converter). 6. Proceed to chapter 6.4.7 (Configuring the TIS100 sensor) before continuing. 7. Once you have configured the sensor and saved your setting, exit the software, power down the sensor at the RTC402 unit and remove the setup module. 8. The setup module will not physically detach from the sensor while it is in the base. Again, turn the sensor slightly counterclockwise to unlock, pull the sensor away from the base, then detach the module from the sensor being careful not to damage the connecting pins or break off the tab. To do this: Press down from the topside of the connection (1). While doing the above, pull the locking tab of from the sensor (2). Once the module is unlocked, pull it up from the sensor (3).

TECH NOTE! Use caution when attaching and detaching the setup module; make sure not to damage the connecting pins or the locking tab Locking Tab

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4. Client Specific Configuration

Below you will find the three configurations available for setting up the sensor. These are client specific and the client Scope of Work (SOW) must be cross referenced before proceeding.

6.2.5A: Setting 1 (Non-directional traffic capture. Divide ratio at 50%).

Cable Termination Information Terminal 1 > Not Used Terminal 2 > Not Used Terminal 3 > Not Used Terminal 4 > Signal (White/Blue or Yellow) Terminal 5 > Not Used Terminal 6 > Not Used Terminal 7 > +12volts (Orange/White or Red) Terminal 8 > Ground (White/Orange or Black) and Contact (Blue/White or Green)

6.2.5B: Setting 2 (Directional traffic capture, divide ratio at 100%, INs and Outs separately).
Cable Termination Information Terminal 1 > Not Used Terminal 2 > Not Used Terminal 3 > Signal (White/Blue or Yellow) Terminal 4 > Contact (Blue/White or Green) Terminal 5 > Not Used Terminal 6 > Not Used Terminal 7 > +12volts (Orange/White or Red) Terminal 8 > Ground (White/Orange or Black)

39

6.2.5C: Setting 3 (Out Line Only; divide ratio at 100%, Customers are counted outbound only).
Cable Termination Information Terminal 1 > Not Used Terminal 2 > Not Used Terminal 3 > Not Used Terminal 4 > Signal (White/Blue or Yellow) Terminal 5 > Not Used Terminal 6 > Not Used Terminal 7 > +12volts (Orange/White or Red) Terminal 8 > Ground (White/Orange or Black) and Contact (Blue/White or Green)

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Configuring the Thermal Software

1. Select the COM port that the setup control module is connected on your laptop. The communications screen is displayed. Click on Select Port to proceed.

2. Place your laptop on the floor or table so that you can see the screen. 3. Test the thermal sensor by positioning yourself underneath the sensor. You will see a thermal image of yourself. This image shows the count lines of the sensor head. You might have to adjust the count lines of the sensor head to measure a particular entrance area. The count lines should only pick-up customers entering and leaving the entrance area and not moving in the store next to tables, racks, etc. 4. To adjust a count line, place the cursor over a count line and the cursor will change to a 4-way arrow. Click on the left mouse button and the line becomes dark blue. You can now change the length or angle of individual count lines. For example, to make a count line shorter, place the cursor over one of

41

the squares at either end of the count line. The cursor will create a square over the square on the count line. Click the left mouse button and keep it pressed. You can now resize the line with the mouse.

Note:

Do not move the count lines too close to the north (up) or south (down) edge. Do not place the count lines where the customers are moving around within a store, or around a rack or table, or outside the store, etc. Configure the count lines in the entranceway area so the sensor will only count customers entering or exiting the store. Leave as much initialization area as possible for when the customer enters or exits the zone to the time they hit the count line.

Configuring the sensor settings

1. Start the setup software program on your laptop. 2. Click on Setup Wizard button on the menu bar. You will be asked to select a starting counting line configuration. At a later stage, you will be able to modify the counting lines to account for certain obstructions such as opening doorways, etc Click Next to proceed

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3. You may enter a description in the text field and turn Relay 1 and Relay 2 ON or OFF based on the client configuration table. Click Next to proceed.

4. You can now enter a unit height. Select next and then Finish to complete the wizard setup.

5. You will be asked if you wish to make the changes permanent, select Yes. 6. Click on the properties button on the menu bar and select the Lines Tab.

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7. For both Line 1 and Line 2 you will be able to toggle Led 1 & 2 and Relay 1 & 2 ON or OFF based on the client configuration table above. A green check indicates that it is ON, and a red X means its OFF. 8. Click on Pulse Width for both Line 1 & 2 until they change to 200ms. 9. Click on Permanent and then click YES on the confirmation.

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5. AX-100 Beam Sensor

Sensor Description
The AX-100 beam sensor is used when it is not possible to install the OS-10C mini beam sensor because the entrance is wider than 15 ft. (4.5 m). The AX-100 beam sensor, displayed below, is composed of the following: AX-100 Transmitter AX-100 Receiver

Determining the Sensor Placement

1. Choose a location as close to the entrance as possible (the door frame is recommended) that will provide a clear unobstructed pathway for the detector beam. 2. The sensor should be mounted from 51 in. (1.29 m) to 56 in. (1.42 m) from the floor. The optimal height, as displayed below, is 54 in. (1.37 m)

45

3. The sensor should be placed on the inside part of the entrance layout.
Note:

Make sure that the door swing does not interfere with the sensor when a customer opens the door.

Mounting the Sensor to the wall (or door frame)

1. Mount the sensors to the wall (or door frame). 2. Swivel the sensor head across so that the detection area is directly across the sensor.

Running the cable between the Sensor and the RTC

Note:

Review the section below, Sensor Terminals for terminal connections.

1. Cut a piece of CAT-5 (CAT-5E, CAT-6) cable length will cover the distance between the transmitter and the receiver. 2. Connect the +12V and Ground terminations from the receiver to the transmitter. 3. Cut another piece of CAT-5 (CAT-5E, CAT-6) cable length that will cover the distance between the sensor and the RTC unit. 4. Connect one end of the CAT-5 (CAT-5E, CAT-6) cable to the +12V, Signal, Ground and Count Terminations of the sensor. 5. Connect the other end of the CAT-5 (CAT-5E, CAT-6) to a RJ23 connector using a crimping tool. 6. Run the CAT-5 (CAT-5E, CAT-6) cable, as displayed below, from the sensor to the RTC unit.

46

47

Sensor Terminals
Sensor RJ23 Connector Terminal Connections
AX-100 Transmitter: +: +12V (Orange/White or Red) -: Ground (White/Orange or Black) AX-100 Receiver: +: +12V (Orange/White or Red) -: Ground (White/Orange or Black) Spare: Not Used Alarm: Contact (Blue/White or Green) Alarm: Signal (White/Blue or Yellow) Tamper: Not Used Tamper: Not Used RJ23 Connector: 1: Signal (White/Blue or Yellow) 2: Contact (Blue/White or Green) 3: +12V (Orange/White or Red) 4: Ground (White/Orange or Black)

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6. T-Rex Overhead Sensor Sensor Description

The T-Rex overhead sensor is used when it is not possible to install neither the OS-1C nor the AX-100 sensor.

Determining the Sensor Placement

1. Choose a location as close to the entrance as possible (the door frame is recommended) that will provide a clear unobstructed pathway for the detector beam 2. Choose a location above the doorframe, as displayed below, or at the ceiling where the height does not exceed 17 ft. (5.18 m)

3. The sensor should be placed on the inner most entrance if there is a vestibule.
Note:

Make sure that the door swing does not interfere with the sensor when a customer opens the door. Do not install the sensor on the door frame itself.

Mounting the Sensor to the wall

1. Mount the sensor on the ceiling above the entrance. 2. Swivel the sensor head down so that the detection area is directly below the entrance. Adjust the louvers so that the sensor beams width captures only up the edges of the door or entrance

Running the cable between the Sensor and the RTC

Note:

Review the section below, Sensor Terminals for terminal connections.

49

1. Cut a piece of CAT-5 (CAT-5E, CAT-6) cable length that will cover the distance between the sensor and the RTC unit. 2. Connect one end of the CAT-5 (CAT-5E, CAT-6) cable to the +12V, Signal, Ground, C1, and No1 terminations of the sensor. 3. Connect the other end of the CAT-5 (CAT-5E, CAT-6) to a RJ23 connector using a crimping tool. 4. Run the CAT-5 (CAT-5E, CAT-6) cable from the sensor to the RTC unit.

Sensor Terminals
Sensor RJ23 Connector Terminal Connections
T-Rex: +: +12V (Orange/White or Red) -: Ground (White/Orange or Black) Tamper: Not Used Tamper: Not Used Buzzer: Not Used Buzzer: Not Used C1: Contact (Blue/White or Green) NC1: Not Used No1: Signal (White/Blue or Yellow) RJ23 Connector: 1: Signal (White/Blue or Yellow) 2: Contact (Blue/White or Green) 3: +12V (Orange/White or Red) 4: Ground (White/Orange or Black)

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APPENDIX B
1. LINE MODEM Device Description

INSTALLING OPTIONAL DEVICES

The line modem is an optional device that allows for the receiving and sending of data between the RTC unit and a remote PC.

Installing the line modem

1. Place the line modem anywhere - freestanding on a desktop, mounted on a wall / baseboard or tucked away out of sight. 2. Connect the devices to the line modem as shown below. The phone line to the Line connector, the Telephone to the phone connector and the RTC Unit to the PC connector.
Phone Line Power PC LINE MODEM

Phone Line

Wall Plug

Telephone

RTC Unit

3. Connect one end of the power adapter to the wall plug and the other to the one end of the power connector of the line modem.

You have completed the installation of the line modem.

2. LINE SHARING MODEM Device Description

The line sharing modem is an optional device that routes all voice, fax and modem calls to the right equipment. It allows for up to 4 phone devices to share a single phone line. This line sharing modem is compatible with all phones, TDD equipment, fax machines, PC fax cards, internal/external modems and voice mail cards.

51

Installing the line sharing modem

1. Place the line sharing modem anywhere - freestanding on a desktop, mounted on a wall / baseboard or tucked away out of sight. 2. Connect the phone devices to the line sharing modem as shown below. The phone line to the Line connector, the Telephone to the V1 connector, the Answer Machine to the V2 connector, the Fax to the Fax connector, and the PC Modem to the Modem connector.
Voice1 Voice2 Fax Modem

Phone Line

Telephone Answering Machine

Line

LINE SHARING MODEM

Fax

PC Modem

3. Connect one end of the power adapter to the wall plug and the other to the one end of the power connector of the line sharing modem.

Configuring the line sharing modem

Note:

The default factory setting is one (1) ring to answer. The rings to answer must be changed to at least two or more rings to accommodate Caller ID.

1. From a touch-tone phone on the line sharing modem, make a call to another number (like your cell phone) then enter the following from the keypad: a. Enter #77 then wait for triple tone (be-be-beep) b. Enter 142 then wait for double (be-beep) and triple tone (be-be-beep) c. Enter 80 then you will hear two double tones indicating save and exit.

You have completed programming the line sharing modem to receive Caller ID.

3. SENSOR LINE BOOSTER Device Description

The sensor line booster is an optional device used to extend data transmission. Normally, sensor line communications are limited to 500 ft But with the sensor line booster can go well beyond that.

Installing the Sensor line booster

52

1. Connect a sensor line cable from the RTC402 unit to one end of the Sensor line booster. 2. Connect another sensor line cable from the Sensor line booster to the sensor. 3. Connect one end of the power adapter to the wall plug and the other to the one end of the power connector of the Sensor line booster.

You have completed the installation of the Sensor line booster.

Contacting Customer Support

If you encounter technical difficulties or wish to provide feedback on RTC-402, you may contact Prodco Internationals Technical Support Department from Monday to Friday between 9:00am and 5:00pm EST.
Telephone Support: Online Support: Email: 514-324-9796 Ext 6 http://www.prodcotech.com support@prodcotech.com

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