UNIT 4: LCCI English for Business

Name: ____________________________

Task
LCCI Writing Question 1
Write the report.
Situation
You are the HR manager of a company that
manufactures batteries for electric cars. At a recent __________________________________________
management meeting, the General Manager said __________________________________________
that he is worried that the factory staff are not as
productive as they should be and would like you to __________________________________________
investigate the reasons and any problems. He has __________________________________________
asked you to compile a questionnaire to gather
information from the staff on how they feel about the __________________________________________
following things: __________________________________________
• salary
• work environment __________________________________________
• amount of paid holiday __________________________________________
• working hours
• their line manager __________________________________________
Staff are asked to show how satisfied they are about __________________________________________
the above things and to make any other comments
they wish. __________________________________________
All 200 members of staff have competed the __________________________________________
questionnaire and you have put the results into the
following chart: __________________________________________
__________________________________________
How satisfied Satisfied No Dissatisfied
are you with … opinion __________________________________________
your salary? 58% 24% 18% __________________________________________
__________________________________________
your work 34% 23% 43%
__________________________________________
environment?
__________________________________________
amount of paid 42% 7% 51%
holiday? __________________________________________
working 21% 69% 10% __________________________________________
hours?
__________________________________________
your line 56% 41% 3%
manager? __________________________________________
Main • factory old and dusty – bad for __________________________________________
comments health __________________________________________
• would like more holiday when
worked for 5 years or more __________________________________________
• working hours are too long __________________________________________
• need more tea/coffee breaks
• could the company provide __________________________________________
transport to and from factory as it __________________________________________
is very difficult to get to work on
time with public transport __________________________________________
• would like more training __________________________________________
The General Manager has asked you to write __________________________________________
a report outlining the results of the questionnaire for __________________________________________
the next board meeting. He asks you not to give
details of the numbers in the various categories, but __________________________________________
to include an overview of comments from staff. He __________________________________________
also asks you to make recommendations on how to
deal with the areas of concern. __________________________________________

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