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Buong Paper NG Research FINAL
Buong Paper NG Research FINAL
An Undergraduate Thesis
By:
Jemarita C. Espidol
Heaven P. Villarin
Cyrha D. Doinog
May 2023
1
APPROVAL SHEET
2
ACKNOWLEDGEMENT
Above all, thanks to the Great and Loving God who gave them
the perseverance, resilience, and diligence to complete their
research and who provided them sufficient insight to achieve the
steps necessary for gathering the data and information required
for the study. His divine compassion enabled them to establish a
strong foundation to ensure they could persevere in the face of
obstacles along the way. The researchers wouldn't be where they
are at present without His presence and His guidance.
3
pointing out different factors that have helped them with the
creation of their study.
4
DEDICATION
supportive family who have always been there to support them and
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TABLE OF CONTENTS
Title Page………………………………………………………………………………………………………………………………………… 1
Approval Sheet……………………………………………………………………………………………………………………………… 2
Acknowledgement…………………………………………………………………………………………………………………………… 3
Dedication………………………………………………………………………………………………………………………………………… 5
Table of Contents……………………………………………………………………………………………………………………… 6
Abstract…………………………………………………………………………………………………………………………………………… 10
Introduction…………………………………………………………………………………………………………………… 13
Theoretical Framework…………………………………………………………………………………………… 17
Research Paradigm……………………………………………………………………………………………………… 23
Definition of Terms………………………………………………………………………………………………… 28
Concept of Motivation…………………………………………………………………………………………… 30
6
CHAPTER 3: RESEARCH METHODOLOGY
Research Design…………………………………………………………………………………………………………… 48
Research Approach……………………………………………………………………………………………………… 49
Research Locale…………………………………………………………………………………………………………… 50
Sampling Procedure…………………………………………………………………………………………………… 53
Summary……………………………………………………………………………………………………………………………… 104
7
Major Findings…………………………………………………………………………………………………………… 105
Conclusions…………………………………………………………………………………………………………………… 110
Recommendations………………………………………………………………………………………………………… 114
BIBLIOGRAPHY……………………………………………………………………………………………………………………………… 116
APPENDICES
LIST OF FIGURES
LIST OF TABLES
8
Table 5: Met Needs of the Respondents under
Physiological Needs………………………………………………………………………………………………… 73
Physiological Needs………………………………………………………………………………………………… 75
Safety Needs…………………………………………………………………………………………………………………… 77
Love Needs………………………………………………………………………………………………………………………… 80
Esteem Needs…………………………………………………………………………………………………………………… 85
Self-Actualization…………………………………………………………………………………………………… 90
Self-Actualization…………………………………………………………………………………………………… 92
Colleagues………………………………………………………………………………………………………………………… 95
Institution……………………………………………………………………………………………………………………… 98
9
ABSTRACT
Heaven P. Villarin
Cyrha D. Doinog
10
it affects their work performance with the use of Abraham Maslow’s
determine what are their met and unmet needs despite not being the
collect data.
60 years old and most of them work for 1-30 years. The Non-teaching
Teaching staff are not satisfied with their salary and they see
11
themselves so they would reach their full potential, the Self-
from the older demographic of 51-60 years old and they are working
for a long period of time in the institution. They were also able
to reach all the levels in the Hierarchy of Needs, but for the
needs as they were not pleased with their salary. Both older and
12
CHAPTER 1:
Introduction
Keay (2018) said, they are the organization's most valuable assets.
Value your staff in the same manner you value your customers
13
because they are your organization's most valuable asset.
without your staff's commitment and hard work, you will not
performance.
are being met at work and how they could meet the team's needs
(Herrity, 2022).
14
workforce’s motivation worldwide. The same poll states that 39% of
15
Despite their importance in an organization, it was found
could help not only this particular institution’s growth but also
Personnel is and what are their needs under each level of the
hierarchy that they have met or not yet achieved. This would help
provide the unmet ones to encourage them further and improve their
success.
16
Theoretical Framework
their work, they may lose motivation, which may negatively impact
Needs Theory. One of the most popular and frequently cited content
the pyramid that most people know was not actually part of Maslow’s
17
original work, but what is clear about his theory is that if the
basic lower-tier requirements are not met, the person will struggle
Self-
Actualization
Esteem
Needs
Love Needs
Safety Needs
Physiological Needs
as follows:
18
i. Physiological Needs
without a doubt, the most powerful and urgent need. This means
that in the man who feels he lacks everything in his life, the
Mudjanarko, 2017).
19
like they belong in a group. When these needs are unmet,
Maslow categorized this tier into two: the need for respect
from others and the need for respect from oneself. Respect from
v. Self-Actualization
to be the best that they can be. In other words, it is the pursuit
of personal growth.
20
of these opposing viewpoints, the researchers used this theory to
workforce organization.
meet their necessities for survival. Also, the third stage (Love
culture.
level of the model if the lower-part needs are not yet fulfilled.
21
Consequently, it would show how those factors affect an
I. In-Person Surveys
Interviews
22
This study's research paradigm employs the IPO technique,
and material needed for the process is shown in the IPO diagram,
with precise details and a list of all the products and byproducts
and how it affects their Work Performance. This diagram will serve
column contains all the information and answers collected from the
sources can augment the validity and reliability of the data and
23
led them to have an output that addresses the needs and motivation
and met needs of the Support Staff and to motivate and improve
of:
1.1. Age;
that the Non-Teaching Personnel have already met and not met?
24
5. What recommendations can the Non-Teaching Personnel suggest
research, the results of this study will assist them to voice out
their needs that up until now are not yet fulfilled. They will
also be asked about their levels of motivation that will help them
themselves satisfy some of their demands that they are the only
that they can use to easily help themselves in managing the life
25
as personal and organizational skills, career development and job
their Support Staff to motivate them even more and increase their
needs and will help them in the future to put this in an application
for their chosen job. This study would also satisfy the curiosities
work performance.
respondents.
26
Scope and Delimitation
years, 21-30 years, and 31-40 years. From each bracket, the
researchers chose three (3) respondents except for the 31-40 years
study's population.
27
Definition of Terms
Eye-opener - is something that will make you see the situation and
certain goals.
deemed to be necessary.
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that do not help the students directly with their studies, but
accomplish something.
Voice out - all about expressing one's mind openly and freely
without getting afraid - what you think or feel, your opinion, and
beliefs.
the workplace.
29
CHAPTER 2:
studies written by foreign and local authors that are relevant and
Concept of Motivation
30
For an organization to succeed, employees must be motivated
their organization as they can give their best work to the company.
workers influence not only their work performance but also the
31
8. Lower employee absenteeism and turnover
their jobs. Statistics also showed that only 10% of Europeans are
engaged and only 33% in the United States. Also, a 2017 survey on
survey also found that 74% of respondents would accept lesser pay
motivation.
organization:
32
2. Increased Turnover: Employees who do not feel engaged or
employment elsewhere.
will not only benefit the worker itself, but the whole organization
and providing for the needs of their staff will undoubtedly bring
them success.
acquire or are provided for them to motivate them. These are called
Intrinsic Motivation
33
our inner and outer worlds (Ryan & Deci, 2017). Cherry (2022)
satisfaction that gives you personal pleasure and not about gaining
because it gives you enjoyment and not because of the trophy you
34
al.'s (2014) study entitled “Impact of employee motivation on
others.
promote intrinsic motivation for change (Hur & Kinley, 2016). Thus,
taking note of these three factors and fostering them can help an
35
Extrinsic Motivation
36
Filipino working students and found that they are mainly motivated
effort for the firm, and feel exhausted or desire to quit. Based
status
37
improvement.” They also highlighted that PBB can be revamped to
are the ones that their workers need, because when the award is
person basis.
Peer-to-Peer
your colleagues. Having cared for each other in the workplace gives
They get to know each other, help each other, and create a bond
38
cause a good mood for Personnel to have a comfortable working
environment.
of this research.
Leadership
is one of the factors that can motivate a worker and improve their
39
leadership variables to improve employee performance variables is
very important”. Khan & Wajidi (n.d.) echoed the same observations
under him or her. They can instill confidence and knowledge that
workplace:
et al., 2017).
40
of employees. The same findings were expressed by Dr. Daniel
“Utang na Loob”
41
famous Filipino term “utang na loob." When Filipinos are asked
about this phrase, they struggle to express it, but the simplest
(Menguin, n.d.). Literally, “utang” means debt and loob means the
inside of a person.
real focus of this term is “loob,” the goodwill that you owe, and
not “utang” (debt). Thus, it is the goodwill that you will never
“Kapwa”
them act out of genuine care for the other”. This concept is often
42
referred to as “pakikipagkapwa tao”, interacting with and treating
“your fellow human” the same way you want to be treated. As Pangan
“Pakikisama”
It connotes the smile, the friendly lift of the eyebrow, the pat
on the back, the squeeze of the arm, the word of praise or friendly
43
Role of Support Personnel in the School Setting
teachers can teach and pupils may learn (Butler, 2019). They are
44
such as poor compensation, lack of recognition, delayed salary
working hours (Opondo & Ajowi, 2015). This shows that even if they
Only minimal studies talked about their jobs and limited attention
al., 2010). Even if all the literature states how necessary their
45
extrinsic rewards (Aamir, A. et al. 2012), and more to meet their
own goals and the goals set by the organization (Burton, K. 2012).
better the organizational culture is, the more committed they are
to these ideals.
This indicates that the term "work ethic" is how much a worker
46
but in return, it is the organization where they belong that will
benefit.
47
CHAPTER 3:
RESEARCH METHODOLOGY
Research Design
answers the questions of who, what, where, and when, with the sole
College.
48
Research Approach
answers “how” and “why” events happen instead of how many or how
much.
49
Research Locale
Isidro’s youth after World War II. GJC was founded by Paz
its status. Since then, the school has been called General De Jesus
College.
50
around the area. Thus, General De Jesus College is the perfect
PHILOSOPHY
VISION
MISSION
51
Figure 3: Map of San Isidro
the ones who met the criteria as a respondent of this study. From
the raw data that the researchers collected, they grouped the
52
The following shows the percentage distribution of the respondents
of this study:
TOTAL 10 100%
Sampling Procedure
method of getting data and the source of the data is selected with
to determine who among the people possesses the criteria for this
study.
53
what information is necessary to have and then search for sources
identify and select the circumstances with the most data to ensure
3. Agreed to be interviewed
Within this context and with regard to the data they gathered
54
twenty (10-20) years, twenty to thirty (20-30) years, and one (1)
Personnel vary.
Data-Gathering Procedure
basic information under each department as the data for the study.
asking about their name, age, department where they belong, years
55
Then, the researchers grouped them according to their years
respondents, where they are free and available. But before that,
informed about the topic of the research, where it will focus, and
the interview.
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Data Gathering Instrument
of this study, one by one. Aside from that, the following are the
IN-PERSON SURVEY
Person Survey:
57
3. How long have you been working as a Non-Teaching Personnel in
INTERVIEW
Face-to-Face Interview
Semi-Structured Interview
58
strictly follow a formalized list of questions. Instead, it allows
interview questions were made easy and were mostly based on Abraham
AUDIO RECORDING
59
responses, to provide precise answers at the end of the research
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CHAPTER 4:
in the institution.
1.1. Age
respondents:
61
Table 1. Age of the Respondents
TOTAL 10 100%
(31-40) years old. While only one (1) respondent is from the forty-
62
(Burks, n.d.). Thus, age demographic is an important factor that
TOTAL 10 100%
employment was the reason why the researchers chose the respondents
for this study, as they believe that the service years of the Non-
63
Teaching Personnel are a great basis on how their motivational
levels differ.
they are.
they were then asked, “What motivates you to work?” With their
64
Table 3. Respondents’ Motivation to Work
THEMES INDICATORS
needs” – R5
inspiration” – R9
R3
65
“Our president is super kind, they are all
FAMILY MOTIVATION
different when they think about their families. They also said
inspiration.
at work, his work gets better because they are R4’s inspiration.
The same goes for R7 when she explained that her family is her
that can boost performance in the workplace, noting that “the love
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of family plays a critical role in sustaining employees’ energy
MONETARY MOTIVATION
money makes people feel secure for what they might encounter soon.
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WELCOMING WORKPLACE ENVIRONMENT
theme that has the least answers from the respondents as motivation
motivates them.
R8 also said the same thing, stating that she sees her work as a
job and the tendency to stay in their workplace might last long.
68
3. Effects of the Non-Teaching Personnel' Motivation to their
Work Performance
them, they were asked next about how those motivators affect them.
Performance
THEMES INDICATORS
– R3
Productivity
“I am becoming more productive because of them
(family)” – R4
job.” – R8
69
“I really need to work harder for my
children.” – R6
PRODUCTIVITY
indicators is “Productivity”.
becomes productive because of them. The same goes for R10 which
proactively”.
70
and the mentioned study states the same thing - productivity indeed
ENTHUSIASM TO GO TO WORK
According to R1, when you enjoy your work, you are more likely
wake up early and go to your work and perform your designated task.
71
SELF-IMPROVEMENT
Oneself”
the sake of her children, as her job provides her the means to
provide for the needs of her kids. While R9 said that her
quality service.
know what needs to be improved in you, but also for the betterment
72
includes inquiries that reflect every level of the hierarchy of
what needs under the Hierarchy of Needs are met or unmet by the
respondents.
● Physiological Needs
THEMES INDICATORS
– R4
R5
transportation” – R7
73
Shelter Stability
fine and he is not renting one. The same goes for R8 as she
explained that she has “a house, not a mortgage”. R7 also said the
same thing and she elaborates that even her bills for electricity
gets the security and comfort that they need because of the shelter
contentment with the physical resources that they have right now,
some of them stated the opposite thing. Three (3) respondents said
74
that an increase in their salary is needed and they are looking
forward to that. With this, one (1) theme emerged as an unmet need
Needs
THEME INDICATORS
Dissatisfaction because the older you get, the more your needs
increase.” – R2
– R3
75
Pay Dissatisfaction
Personnel.
and that includes money. For R3, she firmly stated that her salary
is not secured. She also stated that she could not help but to
salary.
leave their jobs. They underscored that if you feel like you're
Team, 2023).
76
● Safety Needs
respondents, they were then asked about the security that they
feel with the safety needs. In this section, two (2) themes emerged
THEMES INDICATORS
future” – R5
77
“Since we have life insurance, I am confident
are people who filter out the people going into the school, which
is why it makes them feel safe. While R6 said that the security
78
Insured Life
Secured Workplace theme, Insured Life also has four (4) indicating
benefits and life insurance that the institution gives them. The
same goes for R5 and R7 as they explained they feel safe and
confident with the life insurance that they can use in the future.
Maslow.
● Love Needs
Personnel, they were then asked about the need for love in their
workplace. Two (2) questions were asked about this level of Need.
The first one is “Is there communication between you and your
79
colleagues?” and the other one is “Do you feel a sense of
Hands.
THEMES INDICATORS
the problem” – R3
80
them what they shouldn’t be doing. What we
better relationship.” – R6
Helping Hands already done with my area and then I saw that
81
“When I needed help and I asked someone for
here in school.” – R3
Open Communication
workplace.
problems arise.
82
According to the study carried out by Adu-Oppong & Agyin-
colleagues.
Family-like Atmosphere
The next theme that emerged under the Love Needs of the Non-
for R3 when she said that she feels like being in a family while
83
every member of an organization. Being treated like a family member
Helping Hands
colleagues are not yet done with their job, she would help them,
and vice versa. Another one explained that when she needs help,
she asks help from her co-workers and they eventually take that
form.
84
● Esteem Needs
the researchers then asked them questions about esteem needs. This
THEMES INDICATORS
and my colleagues.” – R3
85
“Of course, because my mentor trained me,
value.” – R2
86
his priority, that's what we admire about
R7
– R9
they attended and with the experiences that they acquired for a
long time during their studies and work, they are confident with
the work that they do. Another respondent stated the same thing,
as she emphasized that she was trained by her mentor for 20 years
87
employee’s self-confidence, as it gives them the knowledge needed
and the related study mentioned above only states the same thing
Earned Respect
work as full of respect and values. While for R1 and R4, they both
organization.
88
Valued Work
The last theme that arose in this part of the Esteem Needs is
According to R7, they feel that they are the priority of the
saying that their boss always looks after them and always cares
for them. While R6 and R9 stated the same thing, they feel valued
the maintenance.” – R6
– R9
employee like what happened with the respondents engages the worker
stated that the low-cost gift that she received from work is like
being recognized for her hard work. Clearly, incentives like gifts
89
give employees the feeling of value for the efforts and
● Self-Actualization
they were then asked about their needs under the last stage of
THEME INDICATORS
goals.” – R3
90
there’s none I don’t know where I would
be today.” – R5
Self-growth
respondents stated that they were able to grow and learn more as
R3 reasoned out that she was able to grow because of her long
R10 stated that they learned more because of the guidance of their
91
greater satisfaction, productivity, and work-life balance as it
Actualization
THEME INDICATORS
92
“I am willing to grow and help my institution
to grow also.” – R9
Needs, Self-Actualization.
however, he believes that he will soon fulfill his goals and have
their welfare but also for the organization that they belong to.
work performance.
93
their company. In fact, according to Willis (2022), having this
work. Because they aim to be better for the sake of their workplace
and contribute to the success that they might earn in the future.
Unmet Needs
Institution.
your colleagues attain their needs?” In this part, two (2) themes
94
Table 12. Suggestions of the Respondents to their Colleagues
THEMES INDICATORS
problem.” – R2
95
yourselves and speak up with your
concerns.” – R10
Positive Thinking
(3) out of the ten (10) research respondents suggested that their
problems will not arise. People who have a high level of positive
96
According to the study by Pukkeeree et al. (2020), Positive
work well.
their supervisors as they listen to them well. The same goes with
97
productivity at work. They highlighted that speaking up can
to work – employees will feel that they are valued because their
THEME INDICATORS
“Salary increase” – R1
R2
98
work not only for the family but also
Increase in Salary
suggestions for the institution. Four (4) out of the ten (10)
99
(2013) noted the same thing, stating half of her respondents
important because money gives you the purchasing power to buy your
necessities and luxuries. It also lets you provide for the needs
in a risky position.
“employee of the month award” and giving cakes when the staff is
100
employees makes them feel good and motivated. In a separate survey
also, 1,470 of Americans said that rewards made them more motivated
and they feel more valued. Thus, the researchers recommend the
to make them feel valued. Because being acknowledged for the work
just a bonus.
not yet been fulfilled, the researchers see the need for the
This can be called the “Suggestion box”, where they can put a
motivation.
101
All in all, the researchers develop guidelines in a booklet
STRATEGIES GUIDELINES
102
2. Consistently give praises like “Good
to the personnel.
and concerns;
suggestion box;
103
CHAPTER 5:
Summary
respondents.
104
staff from the Library, Clinic, Registrar’s Office, and Human
and what recommendations they can give to help them uplift their
Major Findings
1.1 Age
Two (2) out of ten (10) respondents are from the bracket age
of twenty to thirty (20-30) years old. Another two (2) out of ten
old age bracket. While only one (1) respondent out of ten (10) is
from the forty-one to fifty years (41-50) old bracket. And five
(5) out of the total number of respondents are from the age bracket
105
1.2. Years of Service
Three (3) out of ten (10) respondents are from the bracketed
(3) out of ten (10) respondents for eleven to twenty (11-20) years
service.
comes second, with four (4) out of ten (10) statements from the
Performance
106
as having an impact on their work performance, having two (2)
Needs
determine what the needs under the Hierarchy of Needs are met or
The researchers found out that the only need of the staff
salary.
show that there are two needs of the respondents under this level
that are fulfilled. The first one is “Safe and Secure Workplace”
107
the other one is “Insured Life” which also has three (3) responses
the hierarchy are already met. Ranking first as the met need under
While the last one is “Helping Hands” with a total of two (2)
4.5. Self-Actualization
Needs, “Self Growth” is the only met need that the respondents
108
were able to attain and this garnered a total of four (4) responses
Unmet Needs
to help them attain their needs are shown in this study. “Positive
respondents.
109
5.2. Respondents' Suggestions to their Institutions
Conclusions
were drawn:
are the older staff of the institution and they are also
110
2. This study discovered that the Non-Teaching Personnel's major
to its workers.
there.
● Physiological Needs
is low.
111
● Safety Needs
● Love Needs
outcast. They always communicate with each other and are ready
● Esteem Needs
112
● Self-Actualization
113
Recommendations
the findings of this study and the conclusions drawn from them:
their concerns.
worker.
114
of the month awards, etc.) to ensure that the personnel feels
of needs.
needs.
115
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Appendix A
SAMPLE LETTER TO THE DEPARTMENT HEADS
Good day!
We are Grade 11- ABM students from General De Jesus College.
Presently, we are conducting a qualitative research entitled
“Levels of Motivation of the Selected Non-Teaching Personnel of
General De Jesus College And its Effects on their Work Performance”
in partial fulfillment of our requirements in RESEARCH 1.
In line with this, we would like to request your permission
to allow us to interview some staff/faculty who are our target
respondents for this research. We would like to assure you that
their identities and anything they will share with us will be kept
confidential to protect their privacy.
We shall appreciate very much the support you could extend us.
Sincerely,
The Researchers
Approved by:
___________________________
Signature over Printed Name
149
APPENDIX B
INTERVIEW QUESTIONS
150
TRANSCRIPT OF THE INTERVIEW
R1
Q1: Of course, to earn for myself and for my family.
Q2: If you are happy with your work, you are motivated to work
every day. You are more productive.
Q3: I’m okay with my salary.
Q4: Of course, because we have the security that our school
provides for us. We also have healthcare and insurance.
Q5: Yes, we are happy.
Q6: Of course, I feel I belong. We are one as a family here and I
don’t feel outcast here.
Q7: Of course
Q8: Yes, from my colleague to the higher ups.
Q9: Maybe, I can say that it is still lacking. But maybe, as years
go by I will be able to achieve the things that I want to achieve.
Considering that I am just working here at General for 1 year.
Q10: Yes, of course
Q11: Actually, if you are happy with your work, you get energized
to go to your work.
Q12: Yes, because the employee have needs that the higher ups
should provide.
Q13: Maybe, refrain from doing things that are not good. Like being
late at work.
Q14: Salary increase. In terms of our office, I’m already
satisfied. It just depends on my colleagues.
R2
Q1: First of all, learning something new and of course that is
salary, the priority of the employees is salary. Besides I'm from
a different company and a different field of work, I'm more
interested in gaining new knowledge in working here at General.
Q2: First of all I have personal needs, and then I applied what I
learned here in my personal life. I become more productive
Q3: For now, yes, it is secured. Because I’m still young and my
needs are not that heavy. My shelter is stable. I’m also satisfied
with my salary but I want to improve it. Because the more your
salary increases, the more you get motivated. Because as you grow
up, your needs increase.
Q4: Yes, every day as I go here in school, I don’t get problems
with that.
Q5: Yes, because our work here requires transparency so we talk to
each other.
Q6: When I was new here, I already felt like I was their family.
On my first day, I did not feel like I am new here.
151
Q7: Yes, because when I applied here, I knew to myself that I was
physically fit for my position.
Q8: Every day, I always see respect and value from all the people
that I see at work.
Q9: Every day you need to look forward and not backward. I was
able to fulfill my self-goals
Q10: It had a big impact on me.
Q11: As long as you have your income, you can work more.
Q12: In my opinion, one thing that will help you succeed is your
workers. So you need to take care of your employees, you need to
provide for their needs for them to stay longer in their job and
for them to give their best on their job.
Q13: Just love their job and be happy with what they are doing.
Q14: So far, none because we already have benefits here. Maybe,
salary increase. But all in all, the system here in General is
good, I never think of resigning because I’m happy with what I am
doing here.
R3
Q1: So of course it's a given, what usually motivates an employee
is the salary, so aside from that since I have a child who studies
here so one of my motivations to work here is that I can monitor
my child while she/he is studying here, that's it.
Q2: Of course, regarding the salary, sometimes I think since I am
a nurse and our field is in demand abroad so sometimes I think,
would it be better if I worked abroad. But I also think about my
child. I want to be with him and monitor him, so with the work I
have, I always give the best I learned while studying nursing, so
that's in relation to what skills I have, so I'm doing the best
for that.
Q3: As of now maybe it is not so secure because given the salary
of regular employees here, it is not that competitive so, basic
needs are fulfilled - they are covered.
Q4: It's safe and secure, especially with my co-workers here so I
feel what is this called family, you are one of the family not the
same as in other industries where the people or employees are very
competitive but here you feel safe and that's different.
Q5: Of course, from time to time, if there are problems that need
to be addressed immediately, everyone is informed, and everyone is
involved in how to solve the problem.
Q6: Yes, I feel that very much.
Q7: Of course, our service is always health services and the skills
that I have attained towards the years and through experience are
also the same, so that is what I can provide the service that
152
should be provided here at the school to those students and
colleagues.
Q8: Yes, very much, they are okay, that's when I need help and
they take into consideration my condition and everything that
should be considered too, I feel that with my colleagues here at
school.
Q9: Yes, there is, I've always grown, I've been here for 7 years
and I probably wouldn't have lasted that long if I didn't grow and
I'm also learning a lot in relation to life and life goals
Q10: Yes, because basically what motivates employees is the salary,
right, so aside from that sometimes you don't pay attention to the
amount of the salary, sometimes that's because the community here
at the school is the big factor for that. I stayed that long.
Q11: Of course, I take into consideration to give the service that
everyone who comes here deserves, so the service that I will give
is to take into consideration that I can give the best to everyone
who comes to the clinic.
Q12: Maybe it's not every need because we have different needs, so
basically it's probably just our primary needs. It's important
that the service you provide is monetarily paid, that's why,
sometimes it's not the one that can really be provided.
Q13: So that's it, I only wish, of course, that the salary will be
increased a little, of course, the basic needs are not the only
basic needs that you can cover, of course there are a few so that
you can have a little investments for yourself and for the family
as well that's what you do.
Q14: I hope that the salary will also increase a little bit when
it is provided, so aside from that I always think about what, the
community here at the school, what can I also contribute for that,
especially for the students, that's basically the only thing that
is high , just to add a little to the salary.
R4
Q1: For me, it's my family. Of course, when you're at work, you
will be motivated when it's your family.
Q2: When I think about my family while I'm at work, my job gets
better and better because they are my 'inspiration'. To put it
simply, I am becoming more productive because of them.
Q3:In terms of salary, I'm already okay - also with my family. At
home, it's okay, it's stable somehow. The salary is also enough,
including our children's education. As for whether our salary can
be raised, that depends on the General's company (those higher-
ups). But, it’s really going up. The good thing here is that they
gradually raise the salary of the staff - and I am very satisfied
with that.
153
Q4: Here at General de Jesus, it's safe here. Also, there is life
insurance offered by the institutions - all the benefits are here
too.
Q5: In our work, we are always together. That's why, if we have
concerns regarding others, we are able to talk and communicate
about it since we have our group chat.
Q6: For me, I feel more secure here because I feel like I already
know all the jobs here at General.
Q7: Yes, of course.
Q8: Yes, here in General it was complete. Everyone here has a high
level of respect, even the higher-ups.
Q9: Of course, Yes. I have learned many things because it’s not
just here, but also outside.
Q10: Yes, because all of my co-workers here were also my assistant
while doing my work.
Q11: Through my motivations, it affects my work performance as
work becomes much lighter, faster and more productive.
Q12: Yes, of course. Each and every one has needs and as a staff,
that needs has to be provided by the higher-ups to make the work
better. They need to provide that to make the work of everyone
much more efficient.
Q13: Here in General, they can tell our supervisor - what else
they lack or what else they need. Because they listen to all of
our requests. For us, a supervisor is like a head who gives and
tells to higher-ups of our needs.
Q14: All of our voices are heard. So to speak, everything is given
to us, like what are our needs. For example, at work, if there are
tools that are lacking or how to speed up work, they provide all
of that. And all concerns are expressed and all of that also
reaches the institutions - those higher-ups. They also guide us.
R5
Q1:First is my family, so I need to have motivation so that I can
provide the needs of my family, second maybe I can provide my
child's education, we need to have motivation so that we can
provide their needs.
Q2: For me, I think I set them aside first but they are still
there, just so I can do my work.....so that I can motivate my work
here, It seems that I don't combine them together my family and
work so that I can work properly, because when you combine that,
let's say you had a problem with your family and then you brought
it to your work so it will have an effect.
Q3:Yes, actually my premises are secure, my house is ok, I don't
rent, and then the salaries are ok, it can provide the needs,
154
although my wife is helping me or my wife is my assistant to work
or to provide for our needs. I think, any employee really needs or
is asking for an increase or increase in salary. Of course, firstly
because of the high price of goods now, secondly, we don't know
what the next hundreds of unexpected ones will be.
Q4: Yes, for me, GJC is safe. I feel that I am safe here because
there are more benefits for the future, so I said that I am safe
here at GJC.
Q5: Yes, I have communication with them, for example if I have a
need in our two libraries, right? Both High school and college so
it means if we have a need in the high school library, we will
only communicate with them then it will be given and the
communication here at the library is also smooth. Sometimes I said
yes, but sometimes it's not like that... because they have feelings
too that you can't say directly to yourself.
Q6: Yes, of course.
Q7: Of course, I won't face you if I'm not confident, right? Or to
other students or to our other clients or to other offices
Q8: Of course, we are growing. I learned a lot because there is a
guide or a mentor who talks to me, because without it I don't know
where I am now.
Q9: Of course, we are growing. I learned a lot because there is a
guide or a mentor who talks to me, because without it I don't know
where I am now.
Q10: Yes of course, no matter who we are, family comes first,
family is our inspiration, on how we motivate ourselves on what we
do in our everyday life.
Q11:
Q12: Yes, here at GJC, as an employee, EVERYTHING is given to us,
from the top to the lower, their treatment is the same.
Q13: Just be positive so they can achieve what they should achieve
and think positive.
Q14: So far, for me, I am content here because they give you
everything. Unless they increase, of course I will accept that. Of
course, as an employee we also need to experience such awards so
that somehow we can be an inspiration to our fellow employees and
then motivate other employees as well.
R6
Q1: That is the most important thing to me, because I was able to
help my child graduate in BSBA, a CPA as well.
Q2: Yes, I have to work hard for my children.
Q3: Yes, good... really good, a big help to us.
155
Q4: Yes, I'm just like this in maintenance and HRM hired me as a
custodian, it's a bit difficult but I can handle it because I need
it. The guard is a big help to us.
Q5: Yes, sometimes I scold them, sometimes because they make a
decision that is not good, I tell them that it is not possible.
Q6: For that, it is necessary to have a broad understanding, it
will not be possible. It's all yours, as long as you expand your
understanding to make the company okay. Yes, we're always together.
Q7: I can do everything, because. If I'm not happy, I won't be
here for 16 years.
Q8: Yes, do you know that I have a story to share with you, since
I have been here for 15 years, there’s a first time that I received
a gift from students, just this Valentine's Day, and I said
“someone still remembers maintenance Mr. Franco's actions are
better now. I don't want to say that it's different, because now
he values maintenance more, what works he knows is hard, that's
what he values and pays more attention to.
Q9: You know what makes me sad. I'm probably going to retire
because I'm 60, if they extend me it’s okay, but if not, it's still
okay because they helped a lot. To me, I still want to work and
have a job.
Q10:Yes, that also has an impact…..you know I don't want October
to come yet because I'm 60, I'm sad, that had no impact, I said
that I might get sick because my body is used to working.…..
Because for me, it's better that I improve my performance so that
I can last longer here.
Q11: They say I spend more time here at work than at home, so you
know sometimes they will say. My children, when I'm angry, "mom,
just go to the General", because my life is like being here at
school.
Q12:Yes, I need to improve, I don't want the salary anymore, my
body that I can't lose my job because I feel like If I lose my
work I'm really going to get sick because I'm used to having a job
like that, so I really want to work.
Q13: I always tell them that you... for example, there is a grudge
against others, don't pay attention to that, as long as you work
well and give your best without trampling people.
Q14: I really want to, I just can't straighten it sometimes, what
"sir can I extend it because I still want to" really work, I want
to stay here in General De Jesus.... Because I told my children
that if I don't extend I will really find another job because I'm
used to having a job.
156
R7
Q1: First of all, sir, I want the 50% that my son will get full
scholars, my son is in grade 10, besides, there are benefits to
be obtained and our presidents are super kind, they are all
super kind.
Q2: First of all, I feel indebted to Mr. The president due to he
is the one who hired me here, I applied here almost 4 times
before I was hired, so I will really love my job, and I want to
repay the debt of gratitude to those who hired me, especially at
GJC because it fed us, this is what makes us live with ease and
sent my children to school.
Q3: It's enough, sir, first of all, sir, we are free of
electricity, water at home, transportation, and then my son is a
full scholar in grade 10... Then our president, what he does
when he sees that there is an occasion it gives us of rewards,
especially food, sometimes cash especially when it's a birthday,
we have a birthday cake plus cash, they have a lot to console
us, it seems, and the employees will really love General de
Jesus.
Q4:I'm super confident son, first of all our work is not that
difficult, we don't do anything that could cause us to have an
accident, besides we have life insurance, I'm confident that
we're very safe here because we've been living here for several
years.
Q5:Yes, there is, we are united as if I am done in my area, but
when I see their area is not finished yet, I will help them,
sir, our Association is good.
Q6: Yes sir, I'm not out of place because we're so new, we're
only four people, it seems like we've been together at GJC for a
long time, especially with our supervisors and our HR.
Q7: I am very confident because I really persevere and I am
really doing my best for the president to be satisfied as well
as all the business admins I serve in cleaning. Thank God they
are okay, they are satisfied with my work, I was awarded as best
employee last November 12.
Q8: Yes sir, I have a lot of respect especially for our
president, he is like a friend, and we are just like friends
that you will not be shy because when he sees you he will say
good morning to you. All of our bosses here are kind, you won't
think that I'm just housekeeping, we are sir's priority, he says
"where are the maintenance department" we are always his
priority, that's why we admire our president who is really kind.
Q9: I hope I still want to improve. Maybe there's something I'm
missing, I'll do it as long as I love General de Jesus. That's
what I can really say, it's a big help in our lives.
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Q10: Yes, sir, it will help me more because I would like to our
employees, teachers, I want them to be satisfied, I don't want
to give them problems, I will repeat again, this is what keeps
us alive, this is what helped us and make my son sent to school
who will graduate that is grade 10 student here, General de
Jesus helped us a lot.
Q11: I'm just thinking that is to help my husband and my
youngest son to graduate, and I can also help my grandchildren,
I always think that I can do it, besides, the work is not that
difficult, it's not like that, we can rest, the sir will say, or
you rest first, for example, something will be fixed at
graduation like that, it is not that difficult, he gives us time
to rest, besides. You think that I am sending my son to school,
further you are making money to provide needs, and you will
really do anything for your child.
Q12:It's important, because you're not going to be together only
for a short time, but rather a long time, I'll really give my
best, I'll give everything to make my performance better, at the
same time I also want to be close to my colleagues, because
we're 14 maintenance here.
Q13: Just be positive in life, then you have to give your best
at work, work hard, because the first person who will be happy
with you here is the school, our president, they will be happy
when they see your hard work and thank you for your work. I'm
especially happy that I will be inspired when the president sees
me and then the heads, they will tell you about your hard work
sister Nora, you should rest, oh that's good to hear, they are
stopping you.
Q14: I am very satisfied, sir, because sir Jeff is very helpful
to us, he always looks out for us, he supports us, he is easy to
approach, he always asks how we are, is it okay with us,
especially sir, we are moving places, he asks us if we are okay
Sister Nora, is it okay with you to move?, as long as I don't
have to wish anything from the general or sir Jeff, my gratitude
is so great.
R8
Q1: First is my family, second, I see my work as a ministry, and
my relationship with my colleagues is good. They are my second
family.
Q2: I am motivated to work every day since I get so many benefits,
and I am happy with the environment in my institution
Q3: I feel secure, especially in basic needs, I have a house, not
a mortgage, and I was able to have my child graduate.
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Q4: Yes, the school was able to give the benefits that the
employees need and they do not easily fire them for some reasons
like low enrollment, unlike other institutions. It is not that
secure but the management was able to give our needs.
Q5: Yes, I have communication with my colleagues. It is essential
to work, if there is no communication, there will be problems.
Q6: Yes, for almost 26 years of my service here, school is my
second home and family.
Q7: Yes, because I was able to attend health training. I have
enough skills for the health status of the school community.
Q8: Yes, I always do my best even if no one sees it. Our institution
respects and values us.
Q9: I have a target and that is early retirement. I was able to
fulfill my self-goals.
Q10: I have good communication with my co-workers and that is a
big factor that motivates me to work.
Q11: If you have a good relationship with your colleagues and you
are happy with your work, you will be able to do your best. But if
you have a heavy heart at work, you will be distracted and you
will not function.
Q12: Yes, they need to be motivated so they can perform at work.
Because if you are not motivated, your work will be heavy.
Q13: You should know how to bond and jive with people. Be friendly
and prioritize your relationship with your colleagues.
Q14: Maybe, salary. Because that is the reason why we work, not
just for our family, but for the salary that we receive. Because
in our economy, if the goods’ prices rise, the salary should also
increase so you will be motivated. But it does not mean that if
your salary does not increase, you should not do your work.
R9
Q1: The things that motivates me is my passion to serve the people
in our institution and also my family that brings me joy and
inspiration.
Q2: It affects my capabilities to improve myself as a Non-Teaching
Personnel to offer a good quality service.
Q3: Yes, I feel secure and I am grateful to the blessings that I
have right now. My physical resources that I have are motor,
vehicle, and cellphones.
Q4: I feel secure because I have a good relationship with my
colleagues which I value the most.
Q5: Yes because we share different stories about life that inspire
me to pursue my goal.
Q6: Yes, I feel I belong to my institution because I see the
appreciation of them for my hard work which is really important.
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Q7: Yes I feel confident because everyone helps even others to
achieve the goal.
Q8: Yes because as far as I remember, my GJC family gave me a cake
when I celebrated my birthday.
Q9: Yes, I am willing to grow, in order to help my institution to
grow also.
Q10: Yes there is an impact, because of that factor I am motivated
and inspired to become the best version of myself every day.
Q11: This motivation helps me try new things and to take risks and
adapt to the fast changes of our surroundings.
Q12: Yes, because we need to provide the needs of personnel to
help them and the institution to meet the demands of the students
and parents.
Q13: My suggestion is to keep motivated and try to invest in
different assets and spend their money wisely.
Q14: I think I am content with the things that I have right now.
R10
Q1: The mere fact that this institution trusted me to give work
despite my handicap, motivates me to work and love my work until
my retirement.
Q2: Because I am motivated, I am doing my best, productive and
proactive, so if you ever come up with an idea that will improve
the library, you would apply it.
Q3: Yes, because I have a job, I can provide for myself even if I
have a deficiency or what you call a physical defect. I can provide
for myself, so I’m already secure, plus I have my other siblings
who help me with my daily needs, and I am together with my family
at our house. I am satisfied with my salary because they increased
it when my position changed. I am very much satisfied.
Q4: Yes, of course, with our security here in the school, they
filter people for our security, it feels really secure.
Q5:Of course, because we have our meeting, when necessary we have
our meeting if there is a conflict or something to be fixed, we
have our monthly, sometimes 2 months as long there is no conflict,
we are able to talk about it out, and there is also an update about
the memorandum.
Q6: Yes, we’re here at the library and we’re here where we love
our work, and I’m on good terms with the faculty and staff, so I
have a sense of belongingness in our institution.
Q7: Of course, because Ma’am Patty trained me, and for almost 20
years we were together, from 2003 to 2023, we were together for 20
years. In 2019 she retired but came back to help me with the
accreditation, and with that, I can say that I am secure and
confident.
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Q8: Yes, I don’t really get disrespected, we have our discussions
which is normal to have in an office but to say that there would
be disrespect? There’s none.
Q9:Yes, because when my sister Patty trained me and then she
retired, I applied what I learned from her so I grew more, I was
able to provide documents and what is needed during the
accreditation period due to Patty's training. Grow more and you
are able to learn more.
Q10: Of course, it had a huge impact and with the guidance of
Sister Patty when she came back, I was able to do all the work in
the library. We have a healthy relationship, although there are
conflicts sometimes which are unavoidable in an office.
Q11:
Q12:Yes, but as you can see, you cannot please everybody, so as
much as possible you try to reach out to them, you need to
understand them, each of their differences, for us to form a
harmonious relationship.
Q13: Anyway, I encourage them to improve themselves because are
they staff forever? So as much as possible try to learn something
by attending seminars or upgrading yourselves and speak up with
concern, because that’s how we question each other.
Q14: If the president has a dream for the school, I also have a
big dream for the library, so all I wish is for the betterment of
the library, and to improve the service for the children. My
requests aren’t for myself, but for the sake of the library. I
won’t wish for a personal request, what I want is for the good of
the library because I already feel motivated, and I didn’t wish
this for myself, and it will keep me going if there is a further
improvement with the library.
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CURRICULUM VITAE
Occupation: Diseased
Educational Background
I always thought that research was a hard activity and just a burden to
every student. But I realize that it is not if you are with cooperative members
and a supportive research adviser and mentors. As a leader of this group, I
will not deny the pressure and stress that I have felt during the process of
making this study. From doubting myself, to being touched with the respondents
as we interview them and seeing them nearly cry - seeing that hope to continue,
and finally finish this entire study. I guess it was a helluva ride because as
we made this, we were challenged to finish and submit this on time as other
subjects also gave us heavy school work. But I can say that it was all worth
it. All the sleepless nights, the crying nights full of doubts if I can still
do this, nights where my body just wants to give up and sleep - it was all worth
it. Everything paid off. Thank you, research, for widening my knowledge! ‘Till
we meet again in my future endeavors.
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Name: Ivory Shane C. Garcia
Occupation: Driver
Occupation: OFW
Educational Background
163
Name: Lhei Franchette Ann C. Afuan
Educational Background
Throughout our research study, I gained not just knowledge but also fun
and enjoyment. Research might been a really big challenge and not to be taken
lightly, but throughout the process, I actually enjoyed researching about
existing facts and information, it was fun hearing different opinions from our
respondents, and it was fulfilling learning about the different perspectives of
people and gaining more knowledge for the sake of trying to help improve the
life of employees and contribute to the society. Doing research especially with
my group mates has been a long process, but with the help of each other, we
managed to overcome obstacles that tested us. Now, as a member of this group,
and as one of the researchers of this study, I realized that research is not
only meant to benefit other people as it also allows the researchers themselves
to grow and go through meaningful experiences. Through research, we learned to
strive, to work hard, to have fun, to create meaning, and to grow as well.
164
Name: Marco Celo B. Nilo
Nueva Ecija
Occupation: Employee
Occupation: Teacher
Educational Background
165
Name: Heaven P. Villarin
Occupation: Carpenter
Occupation: Vendor
Educational Background
166
Name: Cyrha D. Doinog
Nueva Ecija
Occupation: Painter
Occupation: Seller
Educational Background
Research is like reading a thick book, it needs much patience, and it is time-consuming
to explore and complete every page, and every chapter of research. Just like a thick book,
research needed effort, time, and perseverance to complete it and just like a book it's not
all about hardships, it's not about sacrifices in every chapter it's all about lessons,
learnings, and achievement. Lessons in every chapter that we encounter start from our simple
English vocabulary, from our simple trivia and discoveries, and from simply listening to
one’s experience we learned so many things. Even how hard every chapter is. In the end we
still finish it, with a lesson that is learned, with a smile and proud feelings because we
do not just finish the whole research, we also spend more time together, we encounter small
fights that strengthen us more, its test our patience especially our leader’s patience to the
member like me who’s “late replier”, it taught us to work as one. Research is hard, yet
thrilling and adventurous like I was reading a Mystery book that I know. At the end of every
chapter that I passed, I know we made it together, with learnings that we can bring to the
future. Through research, we learned how to approach different people and we better understand
each other's opinions and perceptions. Lastly, we learned many experiences that help us to
understand the world better and hopefully help the world to be better.
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