Team members:

1. Ngô Thị Quỳnh Nga

2. Lê Thị Huyền
3. Nông Thị Thắm
4. Nguyễn Thị Hồng Thảo
5. Bùi Thị Trang

Link video: https://www.youtube.com/watch?v=i8KnCFq4Sw0

REPORT
1. How the meeting starts, who participates in it:

The meeting took place in a company named Standard Insurance UK plc. At first, the
chairwoman welcomed participants. Next, she started the meeting, but she reported
some apologies of her team members later because she forgot to talk about it before.
Afterwards, she introduced herself, and she also asked participants to do the same. In
the meeting, there are six attendees including the chairperson: Rita MacDonnell
(Managing Director), and five members: Jason Somerville (Products & Marketing
Director), Lucy Strokes (PA to Rita), Sue Carpenter (Sales Director), Julian Geddes
(HR Manager), and Frank Lyons (Facilities).

2. How the meeting is chaired:

The chairperson of this meeting is Rita MacDonnell who is managing director. She
helped the meeting to run quite smoothly and efficiently.

Before the meeting, she planned an agenda. She decided the order and timing of the
agenda, and who would introduce each one.

They prepared the necessary document for the meeting carefully.

When the meeting started, the chairperson welcomed participants, reported apologies
she had received and got others. Then, she introduced a new HR- Manager. After that,
all participants introduced themselves.

During the meeting, the chairperson introduced each person who stated issues
following the agenda. She maintained control as well. She also allowed flexibility and
freedom of expression. All members raised their voices about the problems, they were
not afraid to refute, interrupt others, ask for clarification, ask for more information and
documents politely. The meeting was kept to the agenda, when someone got lost in
other topics they asked to refocus on the main topic. They had a final agreement and a
solution to each problem. 

3. Discussion skills:
After watching the video, we can see that they used many discussion skills. Firstly,
When the chairperson starts a discussion group, she apologises for the member's
absence and they introduce themselves. And then, the chairperson encourages
everyone to contribute to the discussion. They interrupt to protest, make a point and
when they don't understand what someone is saying, they can ask a question . Group
members observe and listen to what is being said. Besides, they jot down important
things during the discussion. 

4. Some useful language:

 Welcome participants: Thanks for coming to today’s monthly meeting
 Reporting apologies: Let’s start with apologies for absence
 Introduce someone: 
 I’m delighted to announce we have a new team member with us and specialist
minute taker
 Shall we all introduce ourselves and what we get up to, ok?
 I’ll start
  During the meeting:
 On the next item, are there any matters arising from the previous minutes?
 Next item on the agenda, I’d like Lucy to take us through her thoughts on this.
 Moving on to the next item on the agenda
 So, moving on IT issue
 Asking for clarification:
 I’m sorry. Are you saying…..
 I didn’t quite catch what you said
 Can I just ask
 Just try to explain that back to us….
 Do you mean that….?
 Giving opinion:
 I mean
 Well, I think we should
 The point is that
 Keeping to the point:
 Please, can we get back
 Please, would you both put your phones away? It’s very distracting
 Can we please get back to the agenda item
 Please carry on
 Shall I continue?
 Asking for opinion:
 How about
 What’s everyone think about that?
 What do you think?
 What about….?
 Interrupt:
 Can I just say
 Speeding up : I think it might be a good idea….. Why don’t we move on to the
second issue now?
  Conclusion:
 So we all agreed
 Closing a meeting:
 Ok, thank you for that. I think that’s all about our meeting

5. Conclusions
This was a successful meeting in which everyone knowed what they were going to do.
The chairperson did a great job when she used different meeting skills perfectly, such
as: welcoming participants, introducing someone, reporting apologies, starting the
aims, starting the meetings,...Besides, she knowed how to control the meeting to go in
the correct way and remind inattentive people. She let the participants share their
opinions, discussed with each other in a friendly atmosphere. The participants also co-
operated well.  At the end of discussion questions, they all made the decisions for each
of these. They asked for opinions of “The car parking”, they all agreed that their
company should have a rule named “Priority parking”, to give enough spaces for
guests and employees. Besides, they also decided that anyone who parked
inconsiderately would lose their car parking’s privilege. The staff morale is the next
item of agenda, they totally agreed that the company should ask the staff and decide it
later. Then, the meeting ended.