English For Travellers - Booklet

E N G L I S H FOR
TR A VELL E RS
CONTENTS:
VOCABULARY: GIVING DIRECTIONS, IN
A HOTEL, EATING OUT, IN THE TOWN,
TRANSPORT, NOTICES AND
WARNINGS, TRAVEL BOOKING, AIR
TRAVEL, HOTELS AND RESTAURANTS,
CAFÉS, SIGHTSEEING HOLIDAYS,
HOLIDAYS BY THE SEA, GREETINGS
AND FAREWELLS, AT THE AIRPORT,
ON THE PLANE, AT THE TRAVEL
AGENT'S, THE UNDERGROUND, THE
TAXI, AT THE TRAIN STATION,
RENTING A CAR, ON THE BUS
CONTENTS:
LISTENING AND SPEAKING: FILL IN A
FORM, ASK FOR AND GIVE
INFORMATION, ORDERING FOOD AND
DRINK, CHECKING IN, GETTING LOST,
AT A RESTAURANT, GOING HOME,
GETTING TO THE AIRPORT, SAYING
AND UNDERSTANDING PRICES, HOTEL
PROBLEMS, RESTAURANT PROBLEMS,
BOOKING A FLIGHT, GIVING
DIRECTIONS
SOURCES
ENGLISH FOR SOCIAL INTERACTION
ENGLISH VOCABULARY IN USE
(ELEMENTARY AND PRE-
INTERMEDIATE)
NAVIGATE (BEGINNER)
ENGLISH FILE (BEGINNER,
ELEMENTARY AND PRE-
INTERMEDIATE)
SPEED UP
HOT ENGLISH TRAVEL
28
Transport
A
Vehicles
Vehicle is the general word for all types of road transport. bicycle
bus
lorry (also
called truck)
coach
B
Travelling around van motorbike
bus/coach train plane taxi bicycle
bus/coach driver train driver pilot taxi driver cyclist
(£) bus fare train fare airfare fare

get / catch / get / catch fly get/take go by bike / cycle
/ / ride a bike
go by go by
get on/off get on/off get on/off get in / out (of) get on/off
bus stop / bus platform / train airport taxi rank
station station
journey journey flight
I go to work by bus. It’s only three stops.

We got the train to Cardiff, but the journey was terrible.
When the bus fares went up last month, my dad started cycling Common mistakes
to work.
It was a good journey.
I got out of the taxi and almost walked away without paying the fare.
If there are more flights, airfares should be cheaper. (NOT It was a good travel.)
We were going to get the train to Paris, but in the end we decided to
fly.
C
Are you happy with public transport?*
Where I live buses are not very convenient1; ho

the nearest bus stop is half a mile away2. And ur
when I do get the bus, I often have to wait in a fo
queue3 for about twenty minutes, and r
then three come along at the same time! th
e
People are always complaining about4 the n
bus service, but where I live it’s good. I’ve e
got a bus stop round the corner5 and buses xt
run every ten minutes for most of the o
n
day, and they’re usually reliable6.
e.
I get the train to work. Trains are expensive 62 English Vocabulary in Use
– a return7 to London is forty pounds – Pre-intermediate and Intermediate
but
I’ve got a season ticket8, and that makes
it cheaper. My only real complaint is that
if I miss9 my train, I have to wait half an
* buses and trains for people to use
1
near or easy to use
2
the distance from a place
3
stand in a line
4
saying they are unhappy / not satisfied with
5
very near
6
you can trust them
7
a ticket for a journey to a place and back
8
a ticket you can use many times within a period of time without paying each time
9
don’t catch (a train or bus)
Exercises
28.1 Choose the correct word(s) to complete the sentences.

1 We were late, so we had to get / catch a taxi.
2 You mustn’t ride / drive a motorbike without a helmet in the UK.
3 She told him to get in / get on the car and fasten his seat belt.
4 The journey / travel to the airport takes half an hour.
5 Trains to the airport travel / run every half hour.
6 The pilot didn’t want to drive / fly the plane in such bad weather.
7 They left a bit late and lost / missed the bus.
8 I see that train fares / tickets are going up again.
9 You mustn’t speak to the bus pilot / driver when he is driving.
10 We must get off / out the bus at the next station / stop.
28.2 Test your knowledge. Can you label the vehicles without looking at the opposite page?
1 bus 3 5
2 4 6
28.3 Complete the sentences.
1 I wasn’t happy with the service, so I made a complaint .
2 The flight was fine but we had a terrible from the airport to our hotel.
3 Where I live, the public transport is not very because the nearest bus stop is
two kilometres , and there are no trains at all.
4 The train station is just round the from where I live.
5 Buses are not very . Sometimes they come every five minutes, but other
times you have to wait for forty minutes.
6 When I got to the bus stop there was a long of people.
7 Train fares are crazy: a to Glasgow costs more than two singles.
8 People are always about the buses, but I don’t think they’re that bad.
9 I use the trains every day for work, so I’ve got a ticket.
10 Your train is going to depart from six at 10:25.
28.4 Over to you

Answer the questions about transport in your country. If possible, compare your
answers with someone else.
1 Are trains more reliable than buses?
2 Are return tickets usually twice the price of a single?
3 Is where you live convenient for public transport? Why? / Why not?
4 How often do you take a taxi? Why, and where do you go to?
5 How often do you ride a bike?
English Vocabulary in Use Pre-intermediate and Intermediate 63

30
Notices and warnings
A Notices
on a machine that is in the window of a hotel; outside a theatre; outside a museum;

not working, e.g. the hotel is full all the tickets have you can go in free
vending machine (above) been sold
B Do this!
wait in a line on the do not walk

stay on the right side, be quiet, an exam
other side of this
notice, e.g. in a bank or e.g. on the underground on the grass is happening now
post office
C Don’t do this!
you cannot leave

you cannot you cannot go
your car here
go in here out here
on a hotel door; don’t put a bag down do not give food

leave me to sleep and walk away to the animals
D Warnings*
Take care you don’t hit Be careful. There’s a step. be careful, this parcel
your head on a low will break easily
door.
*something that tells you that something bad may happen
66 English Vocabulary in Use Pre-intermediate and Intermediate

Exercises
30.1 Complete these notices and warnings. More than one answer may be possible.
1 NO 7 PLEASE QUEUE
8 MIND YOUR
PARKING 9 PLEASE DO NOT
MIND THE 10 KEEP OFF
2
ADMISSION 11 KEEP
3
OUT OF 12 SILENCE EXAMINATION
4
5 NO
6 DO NOT
30.2 Where could you see these notices or warnings?
1 On a door in a public building. 2 3
4 5 6
30.3 What notice could you see in each of these places?

1 on the underground
Keep right
2 in a waiting area in a busy airport
3 on the door of a hotel room at 9 am
4 in front of garage doors
5 above the window of a train
6 on a door going into a low room
7 outside a museum or art gallery
8 outside a room where students are doing an exam
30.4 Write down five more notices from the opposite page that you could see in a school or college.
Mind your head
30.5 Over to you

Look for other notices (in English or your first language). Can you understand the English
notices? Can you translate the ones in your own language? Try to find four more notices
in the next week.
46
Travel bookings
A Types of holidays
skiing holiday family holiday beach holiday
adventure holiday
B Online booking go on a cruise city break

1
Many people book their holiday accommodation
on the Internet. To book online2, you need to search
1
for your destination3 and the dates when you plan a place where you stay
2
to travel. You can look for hotels or B&Bs4. Often to make a reservation using the Internet
3
websites have low prices, especially in winter. It a place where you plan to travel
4
is helpful to read the online reviews5 before bed and breakfast: a small hotel where
you book the accommodation. A popular option breakfast is included in the price
5
for a weekend break6 is to rent an apartment a description of a hotel, restaurant, etc,
in an written by people who’ve been there
6
interesting city. But if you want to make life easy, a short holiday during a weekend
you might like a package holiday, which includes
the flight, hotel room and sometimes meals.
C Renting a private apartment
Reply Forward
To Irene Sanders CC BCC

From Oliver Weiss 11:02 AM (2 hours ago)
Subject Re: Apartment with mountain view
Dear Irene,
We have arrived at your apartment. We picked up1 the keys from the neighbours without any
problems. We like the apartment a lot, but we have a few questions. We can’t find the wi-fi
password2. Could you send it to us? Also, the listing3 said that there was an iron4 in the kitchen,
but we can’t see it. Can you let us know where it is? Finally, it’s very cold and we can’t find the
instructions for the central heating5. Where do we switch it on6?
Where’s the nearest supermarket? And can you recommend7 a nearby8 restaurant for dinner?
Somewhere cheap would be great!
All the best,

Oliver and Jo
1
collect 5
a system that keeps a building warm
2
a secret group of letters and numbers, for connecting 6
make it start working
to wireless Internet 7
3 say something is good
written description of something to buy or rent 8
4 not far
a small machine that makes clothes smooth and flat

Exercises
46.1 Match the holiday types on the left with their descriptions on the right.
1 a cruise c a a holiday where there are activities for children as well as adults
2 beach holiday b a winter holiday in the mountains
3 skiing holiday c a holiday where you sleep on a boat and travel from one place to
another
4 adventure holiday d a short holiday where you visit a city
5 family holiday e a holiday where you stay near the sea
6 city break f an unusual, exciting holiday, possibly with some danger, e.g.
rock climbing or walking in the jungle
46.2 Complete the dialogues with words from B.
1
RUTH: Shall we book somewhere for our weekend break?
HARRY: What about this hotel? It has great 2 online. Five stars!
RUTH: I’d prefer somewhere a bit smaller, with breakfast included.
HARRY: OK, here’s a nice 3 in the countryside.
HANS : Have you found any 4 yet?

PAULA: Yes, I’ve booked a four-star hotel in the city centre.
HANS : Was it very expensive?
PAULA: No, it was part of a 5 , so the hotel was included in the price.
46.3 Circle the words from B and C to complete each sentence.

1 Many travellers prefer to book / take their holiday online, rather than on the phone.
2 Spain is a popular holiday accommodation / destination among British holiday-makers.
3 If you book a package holiday / weekend break, you don’t have to book flights separately.
4 The apartment listing / password doesn’t say if it has wi-fi or not. We’ll have to email them.
5 The central heating / iron is broken and Sara’s clothes are all creased.
6 The house has listing / central heating, so it is warm all through the winter months.
46.4 Look at C opposite. Correct the mistakes.
1 When you arrive, you can pick out the keys from the reception desk. up
2 I recommence renting a car, as public transport is not very good.
3 The nearer train station is a five minute walk away.
4 The wi-fi passport is written on a piece of paper next to the computer.
5 I like staying in this area. There are quite a few nice cafés nearly.
6 To switch out the air conditioning, press this button.
46.5 Over to you

Answer these questions. If possible, compare your answers with someone else.
1 What type of holiday from A do you prefer?
2 Do you read hotel reviews before you book online?
3 Where do you like to stay when you travel: in a hotel, in a B&B or in a private apartment?

47
Air travel
A
Departure*
When you arrive at an airport, the passenger
departures board will show you
the flight numbers (e.g. BA735),
departure times (e.g. 08.40), and
destinations1.
At check-in / the check-in desk,
someone will check your ticket
and weigh2 your luggage. If it
is more than, for example, 20
kilograms, you will have to pay
excess baggage3. You can take luggage
your hand luggage with you on
suitcase
the aircraft4. You also get your
boarding card5 and then you hand
can go through passport luggage
control, where someone
trolley
checks your passport6, and
into the departure
lounge, where you can buy
things in the duty-free shop, e.g.
cigarettes and perfume.
Shortly before take-off7, you go to
the place where you get on the plane, e.g. Gate 3 or Gate 5. When you
board the plane8, you can put your hand luggage in a small cupboard
above your seat called an overhead locker. You then have to fasten
your seat belt. If there are no delays9, the plane moves slowly to the
runway10, then it takes off.
* when you leave a place, at the start of a journey
1 6
where the flights are going to looks at your passport
2
see how heavy something is carefully
3 7
pay extra for your luggage when the plane takes off
4
plane / fastening a seatbelt
5
a piece of paper you must show leaves the ground
8
get on the plane
to get on the plane 9
when you have to wait longer than expected
10
the large road that planes use for take-offs and landings
Common mistakes
My flight number is BA640. (NOT My fly number is BA640.) I slept the whole flight. (NOT I slept
the whole fly.)
B
Arrival*
When the plane lands1, there is always an announcement2 from a member of the cabin crew3
telling passengers to wait until the plane completely stops before they stand up. Then you get off
the plane and walk through the terminal building4 to passport control. When you’ve got your
luggage from baggage reclaim5, you go through customs6 and leave the airport.
* when someone or something arrives
1 4
arrives on the ground the airport building
2 5
spoken information to a group of people the place where you collect your luggage
3 6
the people on the aircraft who look after go through the area where your luggage may be
the passengers checked to make sure you don’t have anything illegal.
Exercises
47.1 Complete the words or phrases using words from the box.
board
number crew card control luggage
reclaim
free baggage building desk locker
1 departures
boa 7 flight
rd
2 excess 8 overhead
3 check-in 9 boarding
4 hand 10 cabin
5 terminal 11 baggage
6 duty 12 passport
47.2 Answer the questions.
1 What’s the place where the airline staff check your ticket? the check-in desk
2 Who are the people that travel on a plane?
3 What do airline staff weigh at the check-in desk?
4 What’s the piece of paper they give you at the check-in
desk?
5 What do we call the place you’re travelling to?
6 What do airport staff do at passport control?
7 What do we call the place where you get on the plane?
8 What do you call the bags that you can take on the plane with you?
9 What’s the part of the airport where the plane takes off and lands?
47.3 Complete the email.
Reply Forward
To Tom CC BCC
From Ellie 11:52 AM (10 hours ago)
Hi Tom
I’ve just arrived in Rome but I’m still recovering from a really terrible 1 flight . When we
2
were in the airport in Manchester there was an telling us that there would be a
one-hour 3 because of bad weather, but when we finally 4 the
5
plane, there was a further delay before we could . There was more bad weather
6
over France, and we all had to our seat belts, which worried me a bit. In fact, I
7
was almost sick, but the cabin were really nice.
8
It was still raining and very windy when we in Rome and I was really glad to
get off the plane and get into the 9 building. I really hope the return 10
is a lot better.
See you soon.
Ellie
47.4 Over to you

Answer the questions. If you don’t fly very much, ask someone else.
1 What is the best part and the worst part of the flight?
2 When do you often have delays, and why?
3 What do you usually do on the aircraft during the flight?
4 What’s the first thing you do on arrival?
5 Do you ever have anything to declare when you go through customs?
48
Hotels and restaurants
A Hotel facilities and rooms
DINING HOTELS ATTRACTIONS TRANSPORT
HOTEL LE ROUGE
The hotel is located near The Louvre, Notre Dame and
top department stores right in the heart1 of Paris. Hotel
facilities include: room service2, Internet access3,
air conditioning4 and parking. Our choice of single5,
double6 or twin7 rooms are all equipped with satellite
TV8, air conditioning, direct-dial telephone, mini-bar9, and
personal safe10. Bathrooms come with a bath or shower and
hair dryer.
1 6
centre a room for two people with one big bed
2 7
staff will bring food and drink to the room a room for two people with two beds
3 8
use of the Internet TV with many channels from different countries
4 9
a system that keeps the air cool a small fridge
5 10
a room for one person a box to keep money and valuable items in
B Staying in a hotel
Rooms are often available1 during the week, but many hotels are fully booked2 at weekends or
during the holidays, so you may need to book a room3 in advance4. When you arrive, you check in
at reception5; at the end of your stay6, you check out7.
1 5
you can find one say you have arrived and get your room key
2 6
all the rooms are taken the period of time you spend in a place
3 7
arrange/plan to have a room; syn reserve pay your bill and leave the hotel
4
before you go
C Going to a restaurant
It’s often a good idea to book a table / make a reservation if you go to a restaurant at the
weekend. Many restaurants offer three-course meals which include [have as part of the meal] a
starter (e.g. soup), main course (e.g. meat or fish) and dessert (e.g. fruit with ice cream). Prices
sometimes include 10% service as well [amount of money you pay for being served by the waiter ]. If
service isn’t included, it’s normal to leave a tip [extra money you give to the waiter/waitress].
D Ordering a meal
WAITER: Are you ready to order? [Have you decided what to eat?]
CUSTOMER: Yes, I think so. I’d like to start with the spicy prawns, and then I’ll have the
fillet steak, with French fries and a mixed salad [lettuce with other vegetables].
WAITER: How would you like your steak? (Rare, medium or well-done?)
CUSTOMER: Medium, please. And I’d like some mineral water as well.
WAITER: Still or sparkling?
CUSTOMER: Er, sparkling.
Common mistakes
I’ll have the steak. (NOT I take the steak.)

Exercises
48.1 Put the words into the correct columns. Write titles for the other two groups.
rare starter mini-bar sparkling main course
room service medium dessert still well-done safe
steak water
rare
48.2 Match the words on the left with the words on the right.
1 service g a room
2 room b access
3 double c meal
4 three-course d conditioning
5 main e service
6 internet f TV
7 air g included
8 satellite h course

1 Have you booked a room ?
2 Could you first check in at ?
3 Do you want a single or a ?
4 Does the price include ?
5 I the soup, and then the fish for my main course.
6 The hotel included internet access, 24-hour reception and a restaurant.
7 Service wasn’t included, so I left a 10% .
8 The hotel is in the of the town, close to all the main attractions.
9 Would you like a salad with your main ?
10 At the end of your at a hotel, you normally have to out by
midday.
48.4 Rewrite the sentences on the left starting with the words given. Keep a similar meaning.
1 I was able to use the Internet. I had internet access .
2 Did you book a table? Did you make a ?
3 The hotel was fully booked. There were no rooms .
4 You don’t pay extra for service. Service is .
5 Did you book it before you went? Did you book it in ?
6 Is there somewhere to leave the car? Do you have ?
7 Have you decided what you want to eat? Are you ready ?
48.5 Over to you

You are staying in a hotel in your own country. Are these facilities important to you?
Why? / Why not?
mini-bar 24-hour room service air conditioning satellite TV
internet access parking restaurant a personal safe

49
Cafés
A Drinks black
coffee
latte
cappuccino hot chocolate
milkshake herbal tea smoothie

decaf tea/coffee [without caffeine]
B Food
waffle toastie panini bagel wrap
crisps
baguette
muffin croissant
Language help cupcake
In the UK, chips or fries mean French fries. Crisps are thin slices of fried potatoes sold in bags. In
the USA, chips refer to thin pieces of fried potatoes sold in bags.
UK crisps chips or fries

USA chips French fries
C Ordering food and drink

A: A latte, please.
B: Regular1 or large2?
A: Regular, please.
B: To have in3 or take away4?
A: To take away.
A: What’s in that panini?

B: Cheese and ham.
A: Do you have any vegetarian5 ones?
B: We’ve got cheese and tomato.
1
not big and (usually) not very small
A: I’ll have one of those, please. 2
big
B: Would you like it heated up6? 3
for eating/drinking inside (the coffee shop)
4
A: No, thank you. Where are the napkins7? for eating/drinking after you leave (the coffee shop)
5
B: There are some on the table. without any meat
6
made warm (e.g. in an oven or a microwave)
A: Do you have a tray8 please? 7
thin pieces of paper for cleaning your mouth and
B: Yes, here you go. fingers
8
an object for carrying drinks or food
Exercises
49.1 Put the words from A and B in the correct category.
bagel hot chocolate cupcake herbal tea latte wrap baguette

milkshake muffin smoothie panini toastie waffle
1 Drinks 2 Sandwiches 3 Cakes
herbal tea
49.2 Complete the sentences with words from the box.
cappuccino croissants vegetarian toastie milkshake decaf smoothie
1 I had a cheese and tomato toastie for lunch.

2 Here’s your coffee, Danny. A with two sugars.
3 For breakfast, we had some from the French baker’s across the road.
4 Do they have coffee here? Caffeine keeps me awake at night.
5 We’ve got three kinds of : strawberry, vanilla and chocolate.
6 I like that new fruit with oranges and mangoes.
7 Kate can’t have the chicken panini. She only eats food.
49.3 Match the sentence beginnings on the left with the best endings on the right.
1 What size: b a heated up?
2 Is it to have in b regular or large?
3 Would you like it c that baguette?
4 What’s in d the napkins?
5 Where are e or to take away?
49.4 Choose the correct word to complete the dialogue.
A: Would you like a hot drink?
B: Yes, two 1milkshakes / cappuccinos, please.
A: What size?
B: 2Large / Herbal, please.
A: Anything to eat?
B: Yes. What’s in that 3panini / cupcake?
A: Italian cheese and mushrooms. I can heat it up for you.
B: OK, yes. I’ll have that. And a chocolate 4muffin / bagel.
A: To eat in?
B: No, to 5heat it up / take away.
49.5 Over to you

Answer the questions. If possible, ask someone else the same questions.
1 Where do you usually have lunch during the week? What about at the weekend?
2 What kind of food and drink do you usually order in a café?
3 What type of food and drink from A and B do you like?

50
Sightseeing
holidays market castle
A Things to see
palace
fountain
mosque
cathedral temple statue

B Tourist
activities
activity example
• go sightseeing [visit famous places; also see the sights] We went sightseeing almost every day.
I like to see the sights when I visit a place.
• do a bit of / a lot of sightseeing I didn’t do a lot of sightseeing in Warsaw.
• have a look round [visit a place casually, often on foot] We had a look round the shops.
I want to have a look round the museum.
• explore [go round a new place to see what is there] We explored the flower market.
• go out [leave home / your hotel to go to a social event,
e.g. restaurant or theatre] On holiday we went out every night.
• get lost [lose one’s way] I got lost three times in London.
• have a great/nice/terrible time They had a lovely time in Venice.
• buy souvenirs [something you buy or keep to remember
a place or holiday] We bought some dolls as souvenirs.
C Describing places
The word place can describe a building, an area, a town, or country, e.g. Bruges is a lovely
place [town] and we found a really nice place [hotel] to stay.
The guidebooks [books with information about places] say the Alhambra in Granada is magnificent
[very good or very beautiful], but it’s always packed [very crowded] with tourists in the summer.
São Paulo is a lively place [full of life and activity], and there’s plenty [a lot] to do in the
evening. St Petersburg has lots of historic monuments [important places built a long time ago]
but the
Hermitage Museum was the main attraction for me. [something that makes people come to a
place or want to do a particular thing]
If you go to Poland, it’s definitely worth visiting Kraków.
Language help
We use worth + noun/-ing to say that it is a good idea to do something or go somewhere.
It’s worth hiring a car if you go to Scotland. Glasgow is worth a visit as well.

Exercises
50.1 Tick (✓) the words which refer to religious places.

castle church ✓ temple
statue market cathedral
fountain mosque palace
50.2 Complete the email.
Reply Forward
From John H. 7:03 AM (3 hours ago)
Hi everyone,
I’ve been in Paris for over a week now and I’m having a great 1 time . I did quite a lot of
2
in the first few days – the Eiffel Tower, Notre-Dame, and all the usual tourist
3
. Most places are absolutely 4 with tourists at the moment, so
5
yesterday I decided to one or two shopping areas. I got 6 on my
way back to the hotel, but it didn’t matter because I discovered a really fascinating street
7
selling just about everything from apples to antiques.
8
I ate in the hotel the first night but I usually for dinner – the restaurants are
great and I can get a set meal for €20.
I hope you’re all well. I’ll write again in a few days.
All the best,
John
50.3 Complete the dialogues, but without using a word from the question.
1 A: It’s a fabulous city, isn’t it?
B: Yes, it’s a wonderful place .
2 A: It was very crowded, wasn’t it?
B: Yes, it was absolutely .
3 A: It’s lively in the evening, isn’t it?
B: Yes, there’s .
4 A: Did you enjoy yourselves?
B: Yes, we had a .
5 A: Kyoto is a good place to go to, isn’t it?
B: Yes, Kyoto is definitely .
6 A: You know a lot about this castle, don’t
you? B: Yes, I bought a .
7 A: St Petersburg has got many famous old places to see, hasn’t
it? B: Yes, lots of historic .
8 A: The Taj Mahal was impressive and so
beautiful. B: Yes, it was .
9 A: Did you explore the town centre?
B: Yes, we had a .
50.4 Over to you

Think about your own country and write answers. If possible, compare your answers with someone else.
1 Write down a place that is worth visiting and a place that is not worth visiting and say why.
2 Is there a place that is particularly famous for its historic monuments? What are they?
3 What typical souvenirs do tourists buy when they visit?
4 What are the main attractions for tourists to your country? Do you think they are worth seeing?

51
Holidays by the sea
A The beach
cliff
beach
waves rocks
sand
Many people spend their holiday at the coast [the land close to the sea], where there are a lot of
seaside resorts [towns by the sea for tourists] and they can go to the beach every day. Generally people
prefer beaches that are sandy [with lots of sand], where you can go for a stroll [a casual walk] along
the shore [the place where the sea meets the land] in the sunshine [when it is sunny]. On the beach,
you also sometimes get a breeze [a nice gentle wind] that blows off the sea.
B Beach activities
surfing windsurfing diving playing volleyball sunbathing

Volleyball is a popular beach game and some people enjoy water sports such as surfing,
windsurfing or diving. If the sea is calm1, you can go for a swim, but a lot of people just want to
lie on the beach and sunbathe and get a nice (sun)tan2. However, there are now worries about
the dangers of sunbathing. People who lie in the sun without any protection3 can get sunburn4,
and worse still, they are at risk of 5 getting skin cancer. Doctors now recommend6 that people do
not sit in the sun without using sunscreen7. It may be safer just to sit in the shade8.
1 6
without waves (does not move very much); opp rough say what someone should do
2 7
when the skin becomes brown cream that gives protection from the sun; syns
3
something to keep someone safe sunblock, sun cream
8
4 when the skin becomes red and very sore an area where there is no light from the sun,
5
if you are at risk of something, there is a danger that so it is darker and less hot
something bad may happen to you
Language help
We can go for a walk, a drive (a journey in the car for pleasure), a swim, a coffee [drink
some coffee], a drink (often an alcoholic drink, e.g. wine, beer). We can also have a swim, a
coffee, a drink.
We went for a drive along the coast. I had a coffee at Caffé Nero. Let’s go for a drink tonight.

69
Greetings, farewells and special expressions
A
Greetings*
When we are introduced to a stranger [told the name of someone we have never met] in a formal
situation, we usually shake hands and say hello, or perhaps hello, nice to meet you. In an
informal situation, we usually just say hello or hi.
When we greet friends, there are no real rules in Britain. Men may kiss female friends [girls/
women] on one cheek [side of the face], on both cheeks, or not at all. Women may kiss
male friends and female friends once, twice, or not at all. We usually say things like this:
A: Hello. How are you? B: Fine, thanks. How about you?
A: Hi. How’s it going? / How are things? (infml) B: Not (so) bad, thanks. And you?
* saying hello
B
Farewells*
To someone we have just met for the first time we can say Goodbye. Nice to meet you.
With friends we can say bye, cheers (infml), take care (infml), or see you (soon/later/
tomorrow, etc.).
When we say goodbye to a school or work friend on Friday afternoon we usually say:
A: Have a nice weekend.
B: Yeah, same to you. (NOT same for you)
* saying goodbye
C
Expressions for special situations
Excuse me, could I just get It’s your exam today, isn’t it?
past? Good luck.
Thanks, I’ll need it.
Yes, of course.
Cheers . Sue found my wallet Oh, thank

and my credit cards.
goodness for that.
Bless you. I hear you passed your
Achoo! exam. Congratulations. Thanks.
Language help
We use Thank goodness when we are happy that something bad did not happen. A synonym is
Thank God (infml), but there are some people who may not like the use of this expression. We can
use Goodness on its own to express surprise, e.g. Goodness, is it ten o’clock already?

Exercises
69.1 Find five more phrases.

good take excuse bless luck you
thank me goodness not care bad
good luck
69.2 Complete the dialogues.

1 A: How are you?
B: Fine. How about you?
2 A: How’s it ?
B: Not . And you?
3 A: Have a nice weekend.
B: Yeah, you.
4 A: Nobody was hurt in the accident.
B: Oh, for that.
5 A: I’ll see you tomorrow.
B: Yeah, care.
6 A: I’ve just passed my
exam. B: !
7 A: I’m fine, thanks.
B: Good. And Sarah?
69.3 What could you say in these situations?

1 A friend says, ‘Have a good weekend’. What do you reply? Yeah, same to you.
2 You met a new business client for the first time fifteen minutes ago, and now you are leaving.
What do you say?
3 You are on a crowded bus. It is your stop and you want to get off. What do you say to
other passengers as you move past them?
4 A friend tells you they have just won some money. What do you say?
5 A friend is going for a job interview this afternoon. What do you say?
6 You are having a drink with friends. What do you say when you hold up your glasses to drink?
7 Someone sneezes next to you. What do you say?

1 When you meet someone for the first time in a formal situation , what do you say?
2 When you are to someone in a formal situation, do you normally
hands?
3 What do you do and say when you friends?
4 Do you usually kiss friends? If so, is it on one or both ?
5 When you say goodbye to friends, do you use informal expressions like Cheers, or Take
? If so, what are they?
69.5 Over to you

Answer the questions in Exercise 69.4 about your country. If possible, ask someone
from a different country the same questions.

16 directions
John and Anne were going to visit Anne's aunt, who had just retired to a
country cottage. They weren't familiar with that part of the country and they had
got lost.
'Why don't you ask that woman over there for directions?' said Anne as they passed
through the same little town for about the third time.
John called, 'Excuse me! Can you give us directions to Rose Cottage?It's supposed to
be about three miles from here, behind the town.'
'I'm sorry but I can't help you,' said the woman. 'I'm a stranger here. I'm visitinga friend
in the next town.'
'Thank you very much, anyway,' said John and looked around for someone else to ask.
Unfortunately, it was quite early on a Sunday morning and there were not many people
around.
'Look!' said John. 'There's a man walking his dog. It's your turn to ask the way.'
Anne got out of the car and said to the man, 'Can you tell me the way to Rose
Cottage? It's situated about three miles behind the town, but we simply can't find it.
We're lost.'
'Rose Cottage, you say,' said the man.'Sorry. I've never heard of it; I just came to live
here a few weeks ago.'
Suddenly another man with a dog appeared. 'Excuse me!' said Anne. 'Could you
direct us to Rose Cottage?'
'Sorry. I don't live here,' replied the man. 'I can't help you, I'm afraid. Why don't you ask
at the village shop?It'sjust over there behind the church. Someone there should be able
to show you the way.'
John and Anne took his advice. 'Can you tell us how to get to Rose Cottage?'
asked John.We've lost our way.'
'I'm sorry. I can't, but the owner's in the back of the shop. She'll know.'
68
The shop owner, Mrs Jones, was, indeed, able to give them directions. 'Go straight
on through the town and turn left at the white cottage called Bell Cottage. Then drive
straight on until youcome to a crossroads. Turn left there and drive on for about half a
mile until you come to a farm called Whitecraigs. Turn right at the farm gate and Rose
Cottage is at the end of the lane.'
Eventually they arrived at Anne's aunt's cottage several hours late!
Useful Expressions
ask
ask someone the way ""ft ./lelp
You ask someone the way when you ask A roundabout is a place that is a
someone how to get somewhere: circular area where several roads meet.
• I don't know how to get to the railway Drivers drive round it in the same
station. I'm going to have to ask direction to find the road they want:
someone the way. • You take the first turn left at the
• I can't see the village on this map. I'll roundabout.
have to stop and ask someone the way. • Go straight on at the roundabout.
L e/letv direct
You can also use ask someone for could you direct us to ... ?
directions with the same meaning: You say to someone could you direct us to
• We couldn't find the hotel, but we asked a somewhere? when you want them to tell you
policeman for directions. howto get somewhere:
• Could you direct us to the railway
station, please?
crossroads • Could you direct us to Rose Lane, please?
A crossroads is a place where two roads
meet and cross each other: direction
• We didn't know whether to turn right at can you give us directions to •..?
the crossroads or to go straight on. You say to someone can you give us
• There was no signpost at the crossroads directions to somewhere? when you want
and we turned left instead of right by them to tell you how to get there:
mistake. • We're looking for a hotel called the White
House. Can you give us directions to it?
• Can you give us directions to the bus
station?
69
go ... • I'm sorry. I can't tell you how to get to the
When you are giving directions to someone railway station. I'm a stranger here.
you often use the imperative and so you use • I'm sorry. I can't give you directions. I'm a
words such as go, drive and turn: stranger here.
• Go across the bridge.
• Drive along the main street. take ...
• Turn left along Forth Street at the end of When you are giving someone directions
the town. you often say take instead of go, drive or
turn:
• Turn right at the crossroads.
• Take the first road to your leftas you
lose leave the town.
lose your way • Take the second left turn at the
roundabout.
When you lose your way you do not know
where you are or you cannot find the way
tell
to where you want to be:
can you tell us how to get to ... ?
• A thick mist came down on the mountain
and we lost our way. You say can you tell us how to get to
somewhere? when you cannot find the way
• We lost our way, but, fortunately, we had to where you want to be and are asking for
a road map in the car. directions:
• Can you tell us how to get to the airport?
lost
• We're looking for Blackford Castle. Can
we're
you tell us how to get to it?
lost
You say we're lost when you and acompanion way
do not know where you are or cannot find the tell someone the way to ...
way to where you want to be:
If youtell someone the way to somewhere
• We're lost. Wheres the map? you tell them how to get to where they want
• We're lost. We're going to have to stop to go:
and ask someone for directions. • I couldn't find the castle, but someone in
the tourist office told me the way to it.
straight • One of the nurses told us the way to the
straight on ward where my mother was.
If you go straight on you do not turn right
or left but go in a straight line: #tip
• We turned right when we should have gone You can also say tell someone how to get
straight on. to ...
• Drive straight on through the town. • The policeman told us how to get to the
railway station.
stranger
I'm a stranger here
You say I'm a stranger here when you are
unfamiliar with a place and someone has
asked you for directions:
70
Exercise 16
Answer the following questions.
l!I What is a roundabout?
El If you don't turn left andyoudon't turn right what direction do you go?
II Why is a crossroads so called?
EJ Under what circumstances would you use I'm a stranger here?
IJ When you are giving directions, what verb would you usually use instead of
go or drive?
II insert the word missing from each expression below.

1 We've lost our ./s there a map in the car?
2 Could you give us tothehospital? My friend has hurt himself.
3 We did someone the way but he directed us wrongly.
71
18 Holidays
A Holiday (noun)
We had a lovely holiday in Egypt in 2014.
I’m not working next week. I’m on holiday.
Are you going on holiday this summer?
B Types of holidays
We’re going on a package holiday to Hong Kong. [flights and hotel are included]
We’re going to have a winter holiday this year.
I want to go camping this year. [sleep in a
tent] I’m going on a walking holiday in the
Alps.
A coach tour is an easy way to go on holiday. [travelling in a comfortable bus]
C Transport
by plane by train by car by ferry by coach
D Don’t forget to take …

your passport (if you are going to another country)
a visa [a stamp that you need in your passport to go to some countries]
your tickets
some currency [money of the country you are going to]
a camera
your luggage /ˈlʌgɪdʒ/ (e.g. a suitcase or a rucksack)
passport ticket currency camera suitcase rucksack
E Expressions
A Are you flying to France from England?
B No, we’re going by ferry.
A What are you going to do in Madrid?
B We want to try the local food and enjoy the nightlife [clubs, etc.].
A Have a great time! And send me a postcard!
(See Unit 32: Travelling and Unit 49: Moving for more words about travel.)
42 English Vocabulary in Use Elementary

Exercises
1 A: Are you working on Monday? B: No, I’m
holiday.
on
2 A: Are you on holiday this year? B: Yes, I’m going camping.
3 A: Did you have a good in Greece? B: Yes, it was wonderful.
4 A: Are you flying to Italy? B: No, I’m going train.
5 A: I’m going to New York next week. B: Great! Please me a postcard.
18.2 What type of holiday is each person talking about?
1 It was fun but the tent was very small. camping
2 Everything was included - hotels and flights.
3 We were on the coach for seven days. I was very tired.
4 We walked about 20 kilometres every day.
5 We went to Switzerland in December. There was a lot of snow.
18.3 Look at the different ways of travelling. Put one tick (✓) for sometimes true, two ticks for often
true and three ticks for always true.
you can take a lot very fast cheap you see a lot as relaxing
of luggage you travel
ferry
car ✓✓✓
plane
18.4 Write the names of these things you need for a holiday.
1 currency 3 5
2 4 6
18.5 What do we call:

1 something you take photos with? a c amera
2 a special stamp in your passport to enter a country? a v
3 something you fly in? a p
4 something that you carry things on your back in? a r
5 what people carry their clothes in when they go on holiday? a s
18.6 Fill the gaps in this email.
I’m having a
tim here in Spain. The2 is great - the clubs
great1
e
are open all night. The3 food is very good - lots of sh and salads. Please send me a
4
from your holiday in
Italy. Love
Alex
English Vocabulary in Use Elementary 43
21 In a hotel
A Places and things in the hotel
reception lift form
key
bathroom shower TV
bill luggage phone
mini-bar hairdryer
B Expressions in
reception
Do you have a single room [for one person] / a double room [for two
people]? I have a reservation. [I booked a room] My name is …
We’d like a room with a view of the sea.
The receptionist may say:

Here is your key.
Your room is on the first floor. Take the lift. It’s over there.
Would you like some help with your luggage?
Can you fill in this form, please?
Sign (your name) here, please. [write your name]
Please check your bill [make sure it is correct].
When you leave you say:

Can I check out, please?
Can I have the bill, please?
C Asking questions about hotel services

How much is a single room with a
bathroom? Can I order room service?
How do I get an outside line? (You want to phone someone who is not in the hotel.)
What is the code for Poland?
Can I have breakfast in my room, please?
Can I have a wake-up call at 6.30, please? (You want to wake up at 6.30.)
What time is breakfast / lunch /
dinner? Can I (ex)change some
money, please?
Exercises
21.1 Look at the pictures and complete the dialogue with words from the opposite page.
CUSTOMER: Can I have 1

room for tonight, please?
a doubl
e
RECEPTIONIST: Would you like a room with a 2

?
CUSTOMER: Yes, please. And with a 3

, please.
4
RECEPTIONIST: All our rooms have a TV, a and a
5
. I can give you room 25. It has a view of the
6 7
. Here is your . The
8
is over there. The room’s on the second floor.
21.2 Match what you want on the left with what you need on the right.
You want: You need:
1 to have a drink in your room a the lift
2 to go to the top floor b an outside line
3 to open your door c a shower
4 to get up at 6 am d a mini-bar
5 to phone your country e a hairdryer
6 to watch the news f a wake-up call
7 to wash your hair g a TV
8 to dry your hair h a key
21.3 Choose the right words to complete these sentences.

1 At reception / reservation you can order room / lift service.
2 We’d like a two / double room with a view / see of the garden, please.
3 The lift is after / over there. Take it to the second floor / room.
4 Please fill / write in this form / bill.
5 I’d like a sit-up / wake-up call at 7.30 and I’d like to make / have breakfast in my room, please.
6 I have a luggage / reservation for a single / one room with a bathroom.
7 Can I cash / have the bill, please? I’ll check / change it now.
8 I’m leaving today. Can I exchange / order some dollars here before I pay / check out?
21.4 Write down questions that you can ask in a hotel beginning: Can I … ? Use these words.
wake-up call Can I have a wake-up call, please?
breakfast in my room bill double room luggage

1 How much does a hotel room cost in the capital of your country?
2 What is the code for Britain if you phone from your country?
3 What time is breakfast usually in a hotel in your country?
4 Is it most important for you to have a hairdryer, a TV or a mini-bar in a hotel room?
22 Eating out
A Places where you can eat
café: you can have a cup of tea / coffee and a snack there (e.g. a sandwich or a cake). They
sometimes serve meals too (e.g. lunch, dinner).
restaurant: you go there for a meal; more expensive than a café.
bar / pub: bars and pubs serve alcohol and soft drinks [non-alcoholic drinks, e.g. fruit juice]; you can
usually have a meal or a snack there too.
fast food restaurant: you can get a quick hot meal there, for example burger and chips.
take-away: you buy a snack or a meal there and take it home to eat.
B In a restaurant
Menu
STARTERS
Soup of the day (v)
Mixed salad (v)
MAIN COURSES
Steak with chips or new potatoes
Fish and chips
Vegetable curry (v)
Salmon fillet with green beans
Burger with chips and mushrooms
DESSERTS
Chocolate ice
cream Apple pie
Fruit salad
(v = vegetarian)
C Expressions
Waiter Are you ready to order?
Customer Yes, I’d like the steak, please.
Waiter Would you like it with chips or new potatoes?
Customer With chips, please.
Waiter How would you like your steak - rare, medium or well-done?
Customer Well-done, please.
Waiter And what would you like to drink?
Customer I’ll have a coke, please.

(later)
Waiter Is everything all right?
Customer Thank you, it’s delicious. [very good]

(later)
Customer Could I have the bill, please?
Waiter Yes, of course.

Exercises
22.1 Look at A opposite. Where would you go to …
1 buy a meal and take it home to eat? a take-away
2 have a romantic dinner for two?
3 eat a quick lunch?
4 have a cake and a cup of coffee?
5 drink a glass of wine with friends?
22.2 Write down the name of a place of this type in your town.
1 fast food restaurant: McDonald’s
2 café:
3 take-away:
4 restaurant:
5 bar:
22.3 Choose one of the words in the box which can go with each of the words in each group.
steak curry pie soup salad
1 You can have tomato / vegetable / chicken

so as a starter.
up
2 I’d like the beef / chicken / vegetable as a main course.
3 I’ll have the mixed / tomato / fruit
4 Can I have the apple / chicken , please.
5 Do you like your well-done, medium or rare?
22.4 Correct the six mistakes in this dialogue.
WAITER: Are you ready for order? to
CUSTOMER: Yes. I like vegetable soup and steak, please.
WAITER: What would you like your steak? Rare, medium or done good?
CUSTOMER: Rare, please.
WAITER: What you would like to drink?
CUSTOMER: A orange juice, please.
22.5 Cover the menu opposite. Write the food you can remember. Look at the menu again and
check your answers.
22.6 Answer these questions.
1 What would you choose to eat from the menu opposite?
2 What can vegetarians eat from the menu?
3 Do you like eating out?
4 How often do you go to a restaurant?
Over to you
Sometimes restaurants in other countries have English menus for tourists. Look at one of these.
Write down any useful words you find.
29 In the town
A Places in the town
Train station / railway station - you can get a train
here. Bus station - you can get a bus here.
Shops - you can buy things here. (See Unit 19: Shops and shopping.)
Shopping centre - area of town with a lot of shops.
Tourist information office - tourists can get information here.
Museum - you can see interesting old things here.
Bank - you can change money here or get money from a cash machine.
Post office - you can post letters and parcels here.
Library /ˈla br ri/ - you can read books and newspapers here.
Town hall - local government officers work here.
Car park - you can park your car here.
Pedestrian area /ˈe ri / - you can only walk here, you can’t come here by car.
B Notices in towns
C Asking for and giving directions

A: Where is the bus station?
B: Go left here and it’s at the end of
the road.
A: How do I get to Market Street?

B: Take the first right and then the
second left.
A: Is there a shopping centre near here?

B: Yes, turn right here. The entrance is on
Market Street on the left.
A: Can I park here?

B: No, but there’s a car park on Park Street.
A: Excuse me, I’m looking for the

museum. B: It’s on Bridge Road. Take the
number
31 bus and get off at the second stop.
A: Can you tell me the way to the nearest bank, please? I need a cash
machine. B: No problem. Go left here and there’s one on the other side of
the road.
Exercises
1 Where can I get a bus to London? at the bus station
2 Where can I get information about hotels?
3 Where can I change money?
4 Where can I park my car?
5 Where can I see old and interesting things?
6 Where can I get a train?
7 Where can I go to a lot of different shops?
8 Where can I go to post a parcel?
29.2 Which notice from B opposite will help you?
1 The cash machine doesn’t give you any money. Out of order
2 You are in the shopping centre and you want to leave.
3 You want to sit in a place where there are no cigarettes.
4 You want to know if people can go on the grass.
5 You want to go into the museum.
29.3 Complete these sentences.
1 Turn right at the en of the road.
d
2 The bus is over there the left.
3 For the Town Hall the number 14 bus.
4 is a post office on the other of the road.
5 You can find a cash at the bank in High Street.
6 We can get a map of the town at the tourist office.
7 Can you tell me the to the railway , please?
8 me. I’m looking a car park.
29.4 What words are these?
1 sumuem museum 6 dtaeepsrin raae
2 nowt hlal 7 scah enicmah
3 brilyra 8 tsop ffcoie
4 rac prak 9 phoss
5 ywrlaai nttoisa 10 sub post
29.5 Look at the map in C opposite. How do you get from the tourist information office
to the shopping centre? Write directions.
29.6 Does your town have these places? Where are they? Write sentences.
1 a train station There’s a train station. It’s at the end of Station Road.
2 a bus station 5 a town hall 8 a museum
3 a shopping centre 6 a pedestrian area 9 a post office
4 a library 7 a tourist information office
Tip
Keep a notebook in your pocket. Many towns in different countries have notices in English to help
tourists. Write down any English words and expressions that you see in your town.
32 Travelling
A
Types of transport
train bus bicycle / bike taxi
car helicopter
(aero)plane
motorbike / motorcycle underground boat ship
B
Useful travel words
map timetable customs luggage passport

Can I have a single / return (ticket) to Barcelona, please?
(single = Madrid to Barcelona; return = Madrid to Barcelona and back to Madrid)
I’d like to book / reserve a seat in advance [to make sure you have a seat].
Common mistakes
Was the journey long? [NOT Was the travel long?]
C
By train
The train arriving at platform 3 is the 16:50 train to Paris.
The Edinburgh train departs / leaves from platform 6. (departs is formal)
Is there a restaurant car on this train?
A: Do I have to change trains for Toulouse? [get off one train and get onto another]
B: No, it’s a direct train.
D
By plane
You have to check in two hours before the plane takes off [leaves the ground].
Online check-in is also possible. / You can check in online.
Give your boarding card to the flight attendant when you Common mistakes
get on the plane.
I went through customs but nobody
Have a good flight.
checked my passport [NOT controlled
The plane lands in New York at
my passport].
14:30.landing you have to go through customs.
After
E
By car
We hired a car for a week. We had to fill it up with petrol.
Can I give you a lift? I’m going into town.
(See Unit 18: Holidays and Unit 49: Moving for more useful words about travelling.)
Exercises
32.1 Match the words on the left with their definitions on the right.
1 land a a place to eat on a train
2 direct b bags and suitcases
3 restaurant car c it says when trains depart and arrive
4 ship d you do not have to change to a different plane / train / bus
5 timetable e planes do this at airports
6 platform f it travels on water, e.g. the Titanic
7 luggage g where you stand when you are waiting for a train
32.2 Are these sentences true or false? Correct the false sentences.
1 A single ticket takes you to a place and back again. False. A return ticket takes you to a
place and back again.
2 At customs, people check what you bring into the country.
3 Planes land at the beginning of a journey.
4 You need a boarding card to get off a plane.
5 Hiring a car is the same as buying a car.
6 If you give someone a lift they travel in your car.
32.3 Here are directions from the airport to John’s house.
When you arrive at the airport, take a number 10 bus to the station. Then take a train
to Bigtown. The journey takes half an hour and you get off the train at the second stop.
Take a taxi from the station to John’s house.
Now write directions from the train station to your house.
32.4 Look at the pictures and complete the

crossword. Across Down
3 1
1
t 2 3 4
i
5
6 2
m
6
e
t
7 3
a
7
b
l
8 4
8
e
Over to you
Make cards to test yourself. Write the word on one side of the card and a picture (or a definition or
translation) on the other side. Look at the pictures (or definitions or translations). Can you remember
the English words?

TrACk 1
At the Airport
Vocabulary
Vocabulary More words Dialogue: At the airport
Terminal – a place where vehicles, Mr Fleet is at the airport check-in
passengers, or goods begin or end a desk, hoping to board his plane very
journey. shortly. He’s talking to the check-in
Flight time / departure time – your desk attendant.
“flight time” is the time that the plane
leaves. Mr Fleet: Hi.
Check-in desk – a place where you can Attendant: Good
Aeroplane / show your ticket and give the airline your morning.
Airport airplane
bags so they can put them on the plane. May I see
Baggage allowance – the maximum weight your ticket HAve
A
for your bags (it's usually 20 kilos). and (1) NICe
flIGHT!
Excess baggage charge – an amount , please?
of money you have to pay if your bags are Mr Fleet: Certainly. Here you are.
heavier than the baggage allowance. Attendant: Would you like a window seat
Luggage belt / baggage conveyor belt – or an (2) seat?
Baggage / a moving rubber belt that takes your bag from Mr Fleet: A window seat, please.
luggage Suitcase
the check-in desk to the plane, or from the Attendant: Could you place your bag on the
plane to the baggage reclaim area. luggage belt, please?
Departure lounge – a large room in an Mr Fleet: Sure!
airport where you can sit before getting on the Attendant: Did you pack it yourself?
plane Mr Fleet: Yes.
Security check-in area – the area in an Attendant: Has anyone interfered
airport where you show your passport. with your bag, or asked you
Hand luggage / Boarding gate – the area where you show to take anything on board
Taxi carry-on bag
your boarding pass and get on the plane. the (3)
Board – if you “board” a plane, you get on it. ?
Arrival time – the time your plane arrives Mr Fleet: No.
at its destination. Attendant: Do you have any firearms,
Land – if a plane “lands”, it comes to the hazardous materials or liquids in
ground in a controlled manner. your bag?
Take off – if a plane “takes off”, it leaves Mr Fleet: No.
the ground in a controlled manner. Attendant: Oh, I’m afraid your bag has
Boarding card Baggage carousel
Delayed – if your plane is “delayed”, it leaves exceeded the maximum baggage
later than planned. allowance, so you’ll have to pay
Cancelled – if your plane is “cancelled”, the excess (4) .
it doesn’t leave and you have to get on Mr Fleet: Oh, right.
another flight. Attendant: If you just go over to that counter
over there, you can pay the amount.
Useful expressions Then, just come back here with
the receipt and I’ll put your (5)
Passport (Luggage) trolley What you say straight through.
Where’s the check-in desk, please? Mr Fleet: OK. Thanks.
Which terminal does the plane leave [Ten minutes later, he comes
from? Do you know which gate the plane is back and hands her the
leaving from? receipt.] Here you are.
Where’s boarding gate 34, Attendant: Thank you. Here’s your boarding
please? Can I have a window (6) . Your
seat, please? Where’s the security flight leaves at 13:34. Boarding
Window seat Aisle seat check-in area? will commence at 12:45. The
boarding gate hasn’t been
announced yet, but it should
What you hear appear on the flight information
Can I see your passport, please? (7) in about
Did you pack the bags yourself? half an hour. The security
Your plane is delayed forty-five minutes. check-in area is just over
Would you like a window seat or an aisle seat? there. Have a nice flight!
Check-in desk Flight information Here’s your boarding card. Mr Fleet: Thanks.
attendant screen You’ll be boarding at gate number 34.
Travel english booklet

Copyright Hot English Publishing SL 2014 www.learnhotenglish.com 5
TRACk 2
On the plane
Vocabulary
Vocabulary Useful expressions
What you ask/say What you hear
Could you help me put this bag in Can I see your boarding card, please?
the overhead locker, please? Please make sure your seat belts
Airline Can I pay in euros? are fully-fastened.
Tray I’ll have a black coffee, please. What would you like to drink?
AnY drInkS
Or LIGHT
Pilot Runway SnACkS?
Cockpit Flight attendants
Safety belt /
ViDEO
seat belt Life jacket Watch this video of an unusual fligh
Audio: On the plane

Here are some typical announcements that Flight 4B7.
you can hear on the plane. Listen once and We’re currently cruising at an (6)
Seat Emergency exit complete the text with the correct of 33,000 feet and an airspeed of 400 miles per
words. hour. The time is 1:25 pm. With the tailwind on our
side, we’re expecting to (7) in
Welcome Paris approximately fifteen minutes ahead of
Ladies and gentlemen, welcome onboard schedule. The weather in Paris is clear and sunny,
Gallop Airlines (1) 4B7 from with a high of 25 degrees for this afternoon. The
Oxygen mask Control tower London Gatwick to Paris. Please fasten your (2) cabin crew will be coming around in about twenty
and secure all baggage underneath minutes to offer you a light snack and drink. I'll
your seat or in the overhead lockers. And make talk to you again before we reach our (8) ,
sure your (3) and table trays are but until then, sit back, relax and enjoy the rest of
in the upright position. Please turn off all the flight.
personal electronic devices, including laptops
Passenger Sick bag and mobile phones. We’d also like to remind you Landing
that (4) Good afternoon ladies and gentlemen and welcome
is prohibited for the duration of the to Paris. We’ve just landed at Charles de Gaulle
flight. Thank you for choosing Gallop Airlines. Enjoy Airport where the local time is fifteen minutes past
your flight. three in the afternoon. The (9)
outside is 25 degrees Celsius. For your safety please
During the flight remain seated with your seatbelt fastened until the
Airline food
Ladies and gentlemen, the captain has (10) has come to a complete
turned off the Fasten Seat Belt sign, and you stop and the seat belt sign has been switched off!
Overhead locker
may now move around the (5) . Before leaving, please ensure that you have all of
However your personal belongings with you. On behalf of
we recommend you keep your seat belt fastened Gallop Airlines and the entire (11) , we’d
(Food) in case of any unexpected turbulence. like to thank you for joining us and we look forward
trolley aisle to seeing you on board again in the near future.
The captain speaks Have a nice day!
Good afternoon. This is your captain speaking. I'd
just like to welcome everyone on Gallop
Airlines
6 Copyright Hot English Publishing SL 2014
TRACk 6
At the trAvel
Agent’s
Useful words More words Dialogue: Deciding where to go
Package deal/holiday – a holiday H/BJim wants to go on holiday. He’s
that includes everything: the flight, Half
talking to a travel agent, who’s
hotel, meals, etc. board
Overnight stay – if you have an a helping him plan the trip.
“overnight stay”, you sleep in a hotel a [Listen and complete with the
during your journey. correct prepositions.]
with
Cruise ship Train Resort – a place with hotels / J=Jim
breakfas
t A=Agent
restaurants, etc. where people spend
either
their holidays: a beach resort / a
lunch
ski resort. J: Morning!
dinner
Journey – when you go on a A: Good
include
“journey”, you travel somewhere. d. morning! Can I
Typical expressions include: car
F/B help you?
Aeroplane / pack (US English)
Bum bag / fanny journey / train journey / long journey J: Yes, erm,
airplane Coach BY pLANE Or Full
/ short journey... TrAIN? boardI’ve never been (1) holiday
Trip – a journey that you make a
to a particular place. Typical
before, but I’ve finally decided to
a take an overseas trip. The trip of
expressions include: day trip, with
business trip, round trip (a journey a lifetime!
breakfas
to a place and then back over t, A: How exciting! How long would
the same route)... and you like to go (2)
Travel – if you “travel” somewhere, dinner. ?
Passport Backpack
you go there. J: Two weeks. During the Christmas
Voyage – a long journey on a ship holidays. Where do you suggest?
or in a spacecraft. A: How about a luxury safari in
Tour guide – someone whose job Mozambique? The weather will be
is to show tourists around a place warm and you’ll have a real
and explain its history, architecture, adventure.
etc.
J: Erm, will there be mosquitoes?
Guided tour – if someone takes A: I guess so. But you can take some
Insect /mosquito you on a “guided tour”, they
Map repellent show you around a place of interest
insect repellent.
and tell you all about it. J: I’m allergic (3)
Travel agency / travel agent’s mosquitoes. What else have you
– a shop where you can buy got?
holidays. A: What about southern Spain?
Visa – an official document or a I can get you a package deal
stamp in your passport which that includes flights,
allows you to enter or leave a accommodation and meals.
(Sun) hat Camera particular country. J: Aren’t the beaches there full
Stop-over – if you have a “stop- of Brits? I’d rather go
over” during your journey, you stop somewhere “off the beaten
in a place and stay there for one or path”, so to speak.
two nights.
A: Well, British Airways have a
Customs – the place in an
airport where customs officials
great deal (4) the
may check your bags for drugs / moment on flights to the
Wash bag Sun cream weapons, etc. Solomon Islands. It’s beautiful
Exchange rate – the rate at there this time of
which one currency can be year. And the exchange rate is
exchanged for another. For great.
example, the exchange rate for J: How long is the flight?
euros to dollars. A: About 20 hours.
Seasick / carsick / airsick – if J: Oh, that won’t do. I get cramp if I
you get “carsick”, you feel sick during sit too long. Anything closer to
a car journey.
home?
Sunglasses Sandals B/O = Bed Only – just a bed in a
hotel.
B/B = Bed and Breakfast – a bed
in a hotel with breakfast included.
A: Erm, Germany? 45-minutes from London Thanks so much for your
J: I’m not a big fan (5) by train. advice.
sausages. J: Erm, I don’t do A: Erm, my pleasure.
A: There’s more to Germany than just sausages! Mmm... well, you trains. Long story. J: I’ll send you a postcard. Bye!
could always go somewhere closer to home. Maybe take the ferry Maybe I’ll just stay in fuLL-BOArD Or
(6) London. HALf-BOArD?
Dublin? A: Not much of a

J: I’d love to. But I get seasick. holiday though. I
How about Brighton? mean, you already
A: Well, it might be a bit cold and depressing in December. live (8)
J: Sounds perfect! London.
A: Erm, OK! And because it’s low season I can get you a great J: I’ll go to the British
deal (7) a 5-star hotel. I’ll book the train too. Window Museum, visit Big Ben,
or aisle seat? walk across London
J: Train? Bridge. It’ll be the
A: Yeah. Brighton is only holiday of my dreams!
Travel english BOOklET

GLOSSARY
off the beaten path exp
if a place is “off the beaten path”, it’s in a remote area, of
cramp n
if you get “cramp”, you have a sudden pain in a muscle in
TraCk 9
the UndergroUnd
Vocabulary
Tube map Line Tube station Track Travelcard Tube train
Carriage Train seat Door handle Turnstile Ticket machine Underground staff
Information board Ticket counter Sign Tunnel Platform Tube entrance
Extra words What you ask Dialogue: The tube stop

Zone - the Underground is divided into A single to Baker Miranda is a tourist in London.
different zones. For example, Zone 1 is the Street, please. She wants to get to Waterloo Station.
central area of London. A return to Waterloo M=Miranda B=Bob
Single ticket - a ticket that allows you to go Station, please.
on one journey to a destination without Which platform is M: Hi. Do you think you could help me, please?
returning. Return ticket - a ticket that allows it for Victoria B: Yes, sure.
you to go to a place and return from there. Station, please? M: I’m trying to get to Waterloo (1)
Stop - a station on the underground train Do I need to . What’s the best way to
route. change lines for get there?
escalator - a moving staircase that takes Waterloo Station? B: Probably by tube.
you up or down a level. I’d like a Travelcard, M: OK. Do you know which (2)
Pickpocket - a thief who steals things (money, please. it is?
etc.) from people’s pockets. B: Yes, it’s the er, the Northern line.
Delayed train - if a train is “delayed”, it arrives What you hear M: Great. And do you know where the nearest
later than it should. Stand clear of the tube (3) is?
doors, please. B: Well, Covent Garden is just down this street.
Mind the But then you’d have to (4)
gap, please. at Leicester Square to get on the Northern
The next station is Line. So, it’d be quicker, and easier, to walk
Tottenham Court to Leicester Square and to get the
Road. Change here (5) from there.
for the Northern M: OK. That’s great. Do I need to change lines
Line. after that?
You need to take B: No, just get on a southbound (6)
the Bakerloo line. – find the platform that says
Get on the “Southbound” and take the first tube that
southbound train. comes along. I think it’s about four or
Change at (7) stops from there.
Tottenham Court M: That’s great. Thanks so much.
Road for the B: My pleasure. Bye.
Northern Line. M: Bye.

Copyright Hot English Publishing SL 2014 13
Track 10
Taxi
Vocabulary
Taxi (cab); cab Driver Passenger Taxi rank
Fare (taxi fare) Meter Boot (“trunk” in US English) Luggage
Back seat Passenger seat Sat-Nav system Traffic light
Useful expressions Dialogue

What you say Trish is in a cab.
I’d like to go to Station Hotel, please. Taxi driver: Afternoon.
Is there a supplement to pay from the airport? Trish: Hi, I need to
Could you help me with my luggage, please? get to the
Could you open the windows, please? National (1)
Could you turn up the air conditioning, please?
Is the traffic bad at this time of the day? of Art.
How much is it, please? Taxi driver: Sure. Hop in.
Keep the change. Trish: Is it far?
What you hear Taxi driver: Not really, but if the
traffic’s bad, it can
Where would you like to be a bit (2) .
go? Shall I drop you off just Trish: I’ve got a meeting in ten minutes.
here? That’s 14 pounds fifty, Taxi driver: We should be OK.
please. Would you like a Trish: By the way, have you got (3) for a 50-euro
receipt? note?
Mini-dialogues Taxi driver: Yeah, I think so. So, is it your first
time in the city.
a: Hi, I’d like to go to the airport, please? Trish: Yes, I’m here for a (4) .
B: Which one? Taxi driver: Very nice. That’s the Museum of Science on the (5)
a:Gatwick. .
Trish: Oh, OK.
a:Shall I put your bags in the boot? Taxi driver: And that’s the parliament (6) over there.
B: No, that’s OK. I’ll just keep them with me here, Trish: Oh, right. That’s the museum, isn’t it?
thanks. Taxi driver: Yes, it is. That was quicker than I expected. Do you need a (7)
?
a:Will it take long? Trish: No, that’s OK. Thanks.
B: It depends on the traffic. At this time of the day, Taxi driver: That’ll be €6 twenty, please.
traffic’s usually a bit slow. Trish: Here you are.
Taxi driver: Thank you very much.
a:Just drop me off here, please. Trish: Bye.
B: OK
TRACk 14
At the trAin
stAtion
Vocabulary
Vocabulary Dialogue: At the ticket office
Customer: Hi, I’d like a ticket to
Wolverhampton for
tomorrow, please.
Vendor: Single or (1)
?
Carriage
Customer: A single, please.
Seat
Vendor: When did you want to
leave?
Customer: What time is the first
(2) ?
Vendor: 7:35.
Customer: OK, a single for the
7:35, please.
A train engine A train track
Vendor: That’ll be £42, please.
Customer: £42! That’s a bit
Useful expressions expensive.
Vendor: If you buy it online in
Where
What you can
say I buy a ticket? (3)
Where can I make a reservation?
A ticket inspector ,
I’d like a single to London, please.
you can get a much
A monthly pass I’d like a return to Birmingham, please.
better price, or
you can get an off-
peak
(4)
I’d like to reserve a berth in the sleeper to Edinburgh, 10. Th
please. I’d like a monthly season ticket, please. is
Is this train direct? non-
Do I have to change trains? smokin
Which platform is it for the 14:45 to Manchester, please? g train
A ticket A waiting room
How long does it take? Ticket
What time does it arrive in ,
London? Where do I have to please
change? You’ll
Is this the train for Bath? have
Electronic barrier Information screen Is there a left-luggage office? to pay
The ticket machine wasn’t working properly. a
When’s the next train to Brighton? surcha
A ticket office A ticket machine
Is there a waiting room ge. /
here? Is there a lost-luggage You’ll
office? have t
Where’s the information desk, please? pay an
I’d like a cheap day return excess
to London, please. GLOSSARY fare.
Is this seat taken? a berth n
a bed in a compartment in a train
An overhead I think this is my seat. a season ticket n
luggage rack A sleeping car I’d like an off-peak ticket, a train ticket you can use for a fixed period of time: three months / six months / one year, etc
a platform n
please. the area in the train station where you stand or sit and wait for the train to come the left-luggage offic
a place where you can leave bags in lockers
What you hear a ticket machine n

a machine that gives you a ticket
a cheap day return n
I’m sorry but the train is a ticket that is lower in price, and that allows you to travel to a place and return in the same day, but n
delayed. an off-peak ticket exp
a cheap ticket for a train at a quiet time - not at the time when people are travelling to work or going
The next train arriving on delayed adj
Left luggage An aisle platform 6 is the 13:48 to if a train is “delayed”, it will come later than planned
Brighton.
You are in carriage number
for just £22, but you’d have to get the 11:22 train. Vendor: You’ll have to check
Customer: OK, then I’ll have the it on the information
off-peak ticket for the train at 11:22. Is it direct? (8) .
Vendor: No, you have to (5) It usually goes from
at Barking. platform 16, but you’ll
Customer: OK. Can I pay by credit have to check.
card? Customer: OK.
Vendor: Of course. Customer: Here you are. Vendor: Thank you. Just (6) Vendor: Have a nice journey.
here please. Customer: Thanks.
Customer: Thanks. Which (7)
does it leave from?

TRACk 21
Renting a caR
Useful words Types of car
Saloon (car) Estate (car) Minivan /

(“sedan” in US (“station wagon” people carrier
number plate / English) in US English)
registration plate
(“license plate”
Driver’s licence in US English) parking bay
SUV (sports utility

Coupé Van vehicle) / 4X4
Dialogue: Renting a car

Sales: Good morning.
boot bodywork keys How may
Convertible I help you?
Sally: Good morning. I’d like
to rent a car for the
(1) .
Pick-up truck Sales: OK. Any car in mind?
Sally: Just an ordinary four-(2)
car.
Sales: We’ve got a Peugeot 206
ignition car park credit card if you like.
Sally: Yes, that would be fine.
What you say Truck/lorry
How much is it (3)
I’d like to rent a car, the car off. I’ve totalled the day?
please. car (US) GLOSSARY Sales: It’s 80 pounds per day with
to rent/hire vb
How much is it per The car is a write off. Can to pay money to use something for a limited period of time unlimited (4) ,
hour? How much is it per you give me another one? insurance n and that includes
if you pay for “insurance”, you receive money/compensation if you have an accident
day? How much is it per a driver’s licence n insurance.
kilometre? a formal document that shows you have permission Sally:
to driveThat sounds all right.
How much is the What you hear a dent n

a hole in the surface Sales: And the (5) is
a scratch n
insurance? It comes with a full tank a small cut on the surface of something 200 pounds.
Do you need to see my of petrol. a registration number n Sally: What does that mean?
the numbers and letters at the back and front of a car that identify a car
driver’s licence? Please return it with a a tank n Sales: Well, if you have an (6)
the object in a car in which you put petrol/ gas/diesel
Can I leave the car in full tank. to write a car off exp , you have to pay
another city? The keys are here. to destroy a car completely the first 200 pounds.
to total a car exp US
Is it petrol or diesel? The car is parked in the to destroy a car completely Sally: OK. I’m not really planning
Does it take petrol or car park, in bay 24, a write-off n
if a car is a “write-off”, it is completely destroyed
on having an accident.
diesel? parking a bay n
an enclosed area in a building that is used for a specific purpose
There appears to be a space B23. a parking space n Sales: Very wise. So, just fill in
dent Just phone this number if an area in a car park where you can park a car this (7) , please.
unlimited mileage n
in the bodywork. you have any difficulties. And I need to see
if the car has “unlimited mileage”, you can travel as far as you like without being charged for it
There’s a scratch at the The registration number is to swipe vb
your driving licence,
if they “swipe” your card, they put your card into a little machine in order to register it the excess n
back. Where is the car? PY2 4TZ. and I’ll have to swipe
a limited amount of money you must pay for repairs if you have an accident
What’s the car registration Just fill out this form, your credit card.
number? please May I see your Sally: OK. Here you are.
Where do I have to leave driving licence, please? Sales: Very good. Here are
it when I’ve finished? I’ll just take down your the keys. The car is in
What do I do with the keys? details. bay 62, in parking (8)
Is it manual (“stickshift” It’s got unlimited mileage. 91. It’s a blue Peugeot
US) or automatic? I need to swipe your 206 station wagon.
Sorry, but I put diesel in credit card. Sally: Great.
the petrol tank. You will be liable for the Sales: Drive safely.
I’m sorry but I crashed excess, which is 200 Sally: Thanks. Bye.
the car. pounds. Sales: Bye.
I’m sorry but I’ve written
Copyright Hot English Publishing SL 2014 25
TRAck 22
On the bus
Vocabulary
Vocabulary Dialogue: On the bus
Bus bus driver
What you say

double-decker (bus) seat
Which is the bus for London?
Where is the bus stop?
What time is the next bus to Birmingham?
What’s the best way to get to Halifax by Sam has just got on the bus.
bus? What time does the last bus for Liverpool Sam: Is this the right bus
leave? Where can I get the number 34 bus? for Trafalgar Square.
Where do I get off for the Science museum? Bus driver: Yes.
How long does it take? Sam: A (1) ,
bus lane timetable
Where do I have to get please. (Sam gives the
off? How long do I have to driver a ten-pound note.)
wait? Bus driver: You need to give the exact
Do you know when the next bus is coming? (2) .
Have we passed Oxford Street? Sam: Oh, sorry. Here you are.
Do you have a bus timetable? (Sam hands over the
Which bus do I need? right change.)
Do I have to change buses? Bus driver: Don’t forget your (3)
Where do I have to get off? .
coins notes
Where does the bus leave Sam: Does this bus (4)
from? Can you tell me where to at
get off? Do I have to get off Oxford Street?
here? Bus driver: No, you need the 34 for that.
Could you tell me when we get to Hyde Park, Sam: Where can I get the 34?
please? Bus driver: It’s the bus stop over the (5)
. That
What you hear one just over there. (He
You must have the exact change. points at the bus stop.)
hand-rail bus station
You have to press the button to stop the bus. Sam: Do I have to change buses?
This ticket hasn’t been Bus driver: No, it’s (6) .
stamped.
GLOSSARY
to get off phr vb But this one’s going to
You’re on the wrong to leave a bus or train Trafalgar Square, and you
bus. You need to take to take vb
to last a period of time can walk to Oxford Street
the number 3. a timetable n
a list of the times when something happens
from there. It isn’t far.
This seat is for the exact change n Sam: Oh, OK. I’ll stay on
elderly only. money that corresponds exactly to the price
to stamp vb this one then. Could
bus stop empty seat Would you like a you tell me where to
if a ticket is “stamped”, it is marked to show that it has been checked
the elderly n old people a single n
single or a get (7)
a ticket that permits you to travel to a place (but not to return)
return? It’s the a return n
a ticket that permits you to travel to a place and to return to your original destination
, please?
third stop after a stop n Bus driver: Yes, all right.
a place where a bus stops and allows passengers on or off
this one. Sam: OK. Thanks.
You aren’t allowed to Bus driver: Hey, you’ve forgotten your
bring bikes on ticket.
the bus. Sam: Oh, right.
bus ticket Where are you
ticket machine machine getting off?
track 32
GivinG directions
Vocabulary
turnGo
leftstraight
into cross over the road It’s opposite the
on until you church. / It’s in
Gordon
get street.
to the traffic lights. take the next left. and then turn right. It’s the first on the right. front of the church.
market street
bank school shop
baker street
It’s between the school It’s at the end It’s on the corner of It’s just behind It’s just around
It’s next to the bank. and the shop. of the road. market street and this building. the corner.
baker street.
bank street
penny street
It’s four blocks down

turn right at the turn left at the bank street is parallel penny street is the street on this turn right at the
traffic lights. crossroads. with this street. perpendicular to side of the road. roundabout.
this street.
Useful expressions Dialogue: Giving directions

I’m lost!
Go straight on until you come to Listen and complete with the words from below.
a crossroads.
Turn left into Gordon Street. east bank school roundabout
Take the next left. Lenny has just arrived in London. He’s a
Take the second road on the left. bit lost and so he decides to ask a passer-
Turn right at the traffic lights. by for directions.
It’s opposite the church. lenny: Erm, excuse me, I’m trying to lenny: I’ve got a map here…
It’s next to the bank. find a pub called the Cock & Bull. George: I don’t need a map. I’ve lived here all
It’s between the school and the shop. Could you point me in the right my life. And the Cock & Bull isn’t far.
It’s at the end of the road. direction? Excellent pub, by the way. they do a
It’s on the corner of Market Street and George: Ah… the Cock & Bull. I know it fantastic steak and kidney pie... or
Baker Street. well. was it steak and mushroom? Anyway.
It’s just behind this building. Excellent pub. Go about four hundred metres that
It’s in front of the school. lenny: oh, great. I’m new to the city and way and when you get to a
It’s just around the corner. I’m supposed to meet a friend there, (5) , hang a
Bank Street is parallel with this street. but I haven’t got a clue where I left. Walk for another two
Penny Street is perpendicular to this am. minutes and you’ll see a (6)
street. It’s four blocks down the street George: Right. Go straight ahead. then, on the
on this side of the road. take the (1) road on your opposite side of the road. the
Turn right at the roundabout. left. that’s Queen street. Follow it pub is just next to the bank. You
I’m trying to get to the museum. until you pass a can’t miss it.
Do you It’s just (2) , and then… lenny: Great! thank you!
ARouNd thE
know CoRNER. No, hang on. that’s not right. George: No, hold on… that’s where the pub
where lenny: oh… erm, I can ask someone else used to be. It moved 15 years ago.
the post if you’re not sure. lenny: maybe I should ask someone else.
office is? George: No, no. I know london like the George: No, no, I’m your man. I practically
What’s the back of my hand… oK. Ignore live at the Bear & Bull.
best way everything I just said. From here, lenny: You mean the Cock & Bull.
to get to you want to get onto Charles George: No, the Bear & Bull.
the train street, which is parallel to this lenny: I’m trying to get to the Cock & Bull.
station? street. then walk (3) George: the Cock & Bull? No idea! Never
about 500 metres until heard of it! Goodbye!
you see an old (4) .
turn right at the church and… Wait
a minute…
1.4 Speal<ing and writing
GOALS ■ Say hello and goodbye ■ Fill in a form
Listening & Speaking hello and goodbye
1 1.27 ))) Look at the photos and listen. Are the people saying hello or goodbye?
2 A Morning, Patrick.
A Great, thanks. B
2a Complete conversations 1-4 with phrases a-d.

a Goodbye.
b Good morning.
c Thanks. You, too.
d Fine, thanks. And you?
b 1.27 ))) Listen again, check and repeat.
C Work with a partner. Practise the conversations.

B
3 Workwith a partner. Practise saying hello and goodbye.
Use the Language for speaking box to help you.
4a 1.28 )» Read the Understanding ... box and listen to the
' LANGUAGE FOR SPEAKING hello and goodbye examples.
Hello
Goodbye UNDERSTANDING ... hellos and goodbyes
Hi.!Hello.
Have a nice day.
Good Learn these short responses so you can reply quickly.
Thanks. You too.
moming./Moming. How
Goodbye.IBye. Hear Say
are you?
Bye. see you Hello./Good morning. Hello./Hi./Morning.
Fine, thanks. And
later.
you? Great, thanks. How are you? Fine. And you?
Have a good/nice day. Thanks. Bye.
Goodbye./See you later. Bye.
b 1.29 ))) Close your books. Listen and reply quickly.

1.1 1.2 1.3 1.4 1.5
7a Correct five mistakes in the registration card.

Reading & Writing filling in a form
5 Read the information and complete the registration card.
Hi, I'm Josie Harris from

the USA. I'm here on
business. My address
is 909 Cameron Road,
Austin, Texas.
,.= HOTEL REGISTRATION CARD =--,

1
First name
=============::!
Last name I \-\ rri.s HOTEL REGISTRATION CARD
1rz..;:":c.k:-:--------===- : J
r3.
=============! First name
Country 2
Home address 3 C, ))l.e.Y-O'JII. Ro d1 Last name [F1' " y:/ ,_ ===========JJ

0
A1,,1.sti'Jll.1 Te.x .s. Country [ "vs+,-"ll'tA. ]

Reason for visit I 011 4
_ Home address /08
IO ""'k.er s+r-e.e+,
pe,-+}.
Signature I ,Josie-- \.\
l Or, lfolio'"'I
Reason for visit
]
6aUnderlin e the CAPITAL letters in the Signature[ Z"
information about Josie in exercise 5. L
J
y1 0,-,
!!i,!'m... 1 b Compare your answers with a partner.
b Read the Language for writing box. Match the Sa Write your own registration card.
CAPITAL letters in the information about Josie in
exercise 5 to categories 1-6 in the box. r= HOTEL REGISTRATION CARD -=,
Hi, I'm Josie ... I First name
n,umber S
T n,umber If- Last name
1 Country
LANGUAGE FOR WRITING checking capital letters
use capital letters for... Home address
1 a name Havva Yilmaz
2 a city London
3 a country China Reason for visit
4 I I am from Poland. Signature
5 the first word in asentence we are on holiday. '------------------ J

6 names of roads and streets 8 Park Road
b Work with a partner. Swap cards and check the CAPITAL
letters.
c Compare your answers with a partner.
5.4 Speal<ing and writing
Listening & Speaking asking for and

giving travel information Barcelona, Spain
1a 5.17 )» Angelo Santos is on holiday in Barcelona. Listen

to four conversations. What does Angelo want?
1 a bus I train ticket
2 the number of the bus to Las Arenas I the station
3 the number I time of the metro
4 the price of a ticket I time of the journey
b 5.17 )» Listen to the four conversations again and

complete questions 1-4 withwords from the box.
buy go much next
1 Where do I aticket?
2 Does this bus t oL aAsr e n a s ?
3 What time is the metro? b 5.20 ))) Listen to six travel announcements and complete
4 How i si tt oL aAsr e n a s ? the table.
2a Match answers a-d with Angelo's questions 1-4 Place:

in exercise lb. Time:
Time:
a It's €2.15 single. Place:
b No, it doesn't. The number 13goes to Las Arenas. Time:
c It leaves at 9.35. Flight:
d You buy your ticket on the bus.
b Compare your answers with a partner.

3a 5.18 l)) Listen to Angelo's questions again and repeat.
Sa Read the Language for speaking box.
b Work with a partner. Practise the four conversations.
LANGUAGE FOR SPEAKING asking for and giving
4a 5.19 )» Read the Understanding ... box and listen to travel information
Ask for information
the Where do I buy a ticket?
examples. Where does the bus/train go from?
What time is the next train to the University/bus to the
UNDERSTANDING ... travel announcements town centre?
To understand travel announcements: Does this train/bus/ferry go to Vancouver/the museum?
How much is it to the centre/the University?
• think about the information you need - place, time, etc.
Give information
• listen for important information - place, time, numbers This bus/train goes to Upper Street/Ottawa.
and letters. It leaves at 3.30.
- citycentre, New York, Barcelona It arrives at 4.15.
It's £10/$25.
(5) - 10.35, 8.40, 15 minutes late You buy your ticket from the ticket machine/on the bus.
:x
; platform 3, 4A, 9B
b Work with a partner. Find out information about two
gate A10, 93 flight EZ402, BA 66 journeys. Use the Language for speaking boxto help you.
W stop G, 12F number 73, 38B
Student A, turn topage 109. Student B, turn topage 114.
5.1 5.2 5.3 5.4 5.5
Reading & Writing making arrangements 9a Complete the conversation with responses a-c.
by text a OK.Seeyouat the cinema at 6.15.
b Yes. Where is it on?
6a How do you make arrangements? the correct word c What time?
for you.
A Doyou want to see the newJames Bond film on Thursday?
1 I always I usually I often I sometimes I never send a text.
B 1
2 I always I often I usually I sometimes I never phone.
AAt the Regal.
3 I always I often I usually I sometimes I never email. B 2
A6.30 p.m.
B 3
7a Work with a partner. Put lines a-fin the correct order to AGreat.
make a text conversation.
24 March
10a Read the Language for writing box.
a D About 2.00. By the museum?
keeRing texts short
b D I need a new jacket. Do you want
One way to keep texts short is to ask simple questions:
to come into town with me?
Why do you ask? --+ Why?
What time do you want to meet? --+ What time?
c D Great! See you there. Can we meet by the museum? --+ By the museum?
Answers can also be simple:
d D No, not busy. Why? No, I'm not busy. --+ No, not busy.
e D Hi, Hannah. Are you busy on Saturday? b Work with a partner. Make sentences 1-4 short.
f O OK. What time?

Hi, Dave. Do you want to meet for lunch?
b Underline the words/phrases that tell you the time, place Yes. 1 Where do you want to meet?
and reason for the meeting.
Do you like Italian food?
8 Put phrases 1-8 into the correct column in the table.
1 I need to go to the pharmacy.
2 Yes, I like Italian food a lot.
2 on the High Street 3 OK. Can we meet at Jamie's
3 in the park restaurant at 2.30?
4 at 3 o'clock
5 at midday That's late! 4 Why do you want to meet then?
6 I want to buya tablet.
7 near the bank I have a meeting until 2.15.
8 on Tuesday
OK. See you at 2.30.
Time Place Reason
11a m!J3 Work as Student A and Student B.

• Student A, you want togotoa concert.
• Student B, you want to shop for a new camera.
Write a short 'text' ona piece of paper. Ask your partner to
meet you.
b Swap your texts. Read your partner's text and write a reply.
c Repeat until you arrange a place and time to meet.

==
-The .,.
Airport
Next to each word in the lists below, write the appropriate number from the pictures.
Check-in Security
Departure
♦ Check-in
Security On Board ♦ Departure
passport
[ J security guard flight attendant _ ! boarding pass
luggage
C x-ray machine pilot/ captain C waiting area
flight ticket
LJ metal detector passenger l . gate
54 I I NI I,
would like, would like to
-
Yes, please. No, thanks.
Would you like some tea?
Thanks.
would like to
What would you like to book a flight.
'd like to
do? J
- '• .
"
- -
A: Good morning. United Airlines. How can I help

you? B: I'd like to book a flight to New York.
A: OK. When would you like to fly?
B:I'd like to be there on Saturday around noon.
A: OK. Hold on pleas_e.
Practice the dialogue with your partner.
1.Seattl
Saturday
5p.m.
:;:::i .. :t'
..c....i5.,..-..,. Seo
Friday_
uhy
11
/f-"-f",::i
J,
10p.m.
. London
Tuesda . . dI
( • )N
6. Tokyo
J
Sunday
2 p.m. I ·
Monday
9 a.m.
4. Cairo 'Q?
Wednesday
3 p.m.
CJ
Jl
,I 55
A: We have chicken, beef, or fish for dinner.
What would you like?
B: I'll have the chicken, please.
A: Here you are. And what would you like to drink?
B: Coffee with cream, please.
0 u DP
ra
fish 'I chicken I beef
L I 4
J l
I white wine green tea water black tea with
\.._ chicken
2
A: Excuse me.
B: Yes, sir (ma'am)?
A: I'd like a magazine, please.
B: Certainly. I'll beright back with it.
( pillow headset 3 sleep mask ( 4 blanket
56 I I '-I
Booking a Room
O You (Jeff Miller) are calling Delta Hotel to book a room, and your partner is a receptionist at
the hotel. Make a reservation using the information given below. Follow the example.
,-··Exompie··;
. - ---- -·;
. -. .
Receptionist: Delta Hotel, how can I help you?

Caller: I'd like to book a room.
R: Sure. How many nights would you like to stay?
th
C: I'd like to stay for four nights from June 11 to 15th·
R: For how many people?
c: For two people, A double room,
please. R: Sure. Can I have your name,
please?
c: My name is Mark Dudon. Do you accept Visa?
R: Of course. What's your card number?
C: 7896-2341-1022-1132
R: Thank you.
Jeff Miller
2 nights (November 3rd~51h)
two people, double
Visa Card 3400-1011-2004-3231
@ Now, you are a receptionist at Delta Hotel, and your partner is a customer calling you to
book a room. Ask questions and complete the reservation form. Follow the example above.
RESERVATION FORM
f) Delt;i Hof-el
. .. ,.,/'., !1 ff
Jt
Guest Name
_-I
Room Type Single ' Double
Number of the
Guests Check-in
Date
Check-out Date
Credit Card Number
t • 1 le '57
Booking a Room
0 You are a receptionist at Delta Hotel, and your partner is a customer calling you to book a
room. Ask questions and complete the reservation form as your partner answers. Follow the
example.
Receptionist: Delta Hotel, how can I help you?

Caller: I'd like to book a room.
R: Sure. How many nights would you like to stay?
c: I'd like to stay for four nights from June 11th to 15th.
R: For how many people?
C: For two people, A double room, please.
R: Sure. Can I have your name, please?
C: My name is Mark Dudon. Do you accept Visa?
R: Of course. What's your card number?
c: 7896-2341-1022-1132
R: Thank you.
RESERVATION FORM
0 Delta Hok!
Guest Name
Room Type Single Double
Number of the
Guests Check-in
Date
Check-out Date
Credit Card Number
@ Now, you (Julie Poster) are calling Delta Hotel to book a room, and your partner is a
receptionist at the hotel. Make a reservation using the information given below. Follow the
example above.
Julie Poster
4 nights (December 13th~17th)
one person, single
Visa Card 2340-5600-4321-5678
58 I ,• I I t-.1 I 11
Invite People
When you invite people to your place, you usually ask if your guests want something to
drink. Practice the example dialogues with your partner using the given information.
A: Would you like something to drink?

B: Yes, please. Can I have some tea?
A: Sure. What would you like? I have some ginseng and green
tea. B: I'd like to have some green tea, please.
1. Juice 2. Soda 3. Tea

You You You have:
have: have: • peppermint tea
• apple juice • Coke • black tea
• orange juice • 7Up
A: Would you like some coffee?

B: Yes, please. • I'll take it black. Thanks.
A: Would you like some cream or sugar? • Some sugar, please.
B: A little bit of both, please. • No, nothing.
A: Sure, I'll bring it right away.
1. Black tea 3. Hot chocolate

2. Water
Ask if your guest needs
Ask if your guest wants Ask if your guest wants
cream or sugar.
some ice in it. some whipped cream on it.
K • "59
10.4 Speaking and writing
GOALS ■ order food and drink ■ Write invitations and thank you notes
Listening & Speaking ordering food and drink
1 Lookat photosa-c. Doyou eat at these places? Why/Why not? 4a Read the Language for speaking box.
I alwaysI oftenI usuallyI sometimesI never eat in the
street. LANGUAGE FOR SPEAKING ordering food
2a 10.15 ))) Listen to three conversations and match them waiter Customer
to photos a-c. What would you like? Asandwich, please.
What can I get you? can I have a sandwich, please?
b 10.15 ))) Listen again. Tick( ) thesentences the customer small or large? I'd like ...
says. Anything else? Just the juice.
Here you are. can we have the bill, please?
1 Can I take your order?
2 Small or large?
3 Large, please. b Work in groupsof three. Have similar conversations to
4 Anything else? the onesin exercise 2. Two of youare customers, the third
5 No thanks, that's all. person serves the food. Choose where you are - at a
6 Here you are. restaurant, a fast food restaurant or in the street.
7 Can we have the bill, please?
c Present your conversation to the class.
c 10.16 )» Listen and repeat the phrases in exercise 2b.
5 10.17 )))Read the Understanding ... box and listen to
3a Which phrase in each pair 1-4 is more formal (F) and
the examples.
which is more informal (I)? UNDERSTANDING ... different voices
1 a Anything else? I People can sound very different when they speak. This is
b Would you like anything else? F because of:
2 a Can we have the bill, please? • age (young/old)
b The bill, please. • gender (male/female)
3 a Salad? • speed (fast/slow)
• mood (happy/sad)
b Would you like a salad?
• accent (foreign, British, American, Australian, etc.)
4 a Can I have a large hotdog, please?
A Can I take your order?
b Alarge hotdog, please. B A large burger, some chips and a cup of coffee, please.

10.1 10.2 10.3 10.4 10.5
6a 10.18 )» Listen to three speakers A-C say sentences 1-4. 9a Read the Language for writing box.
Which speaker says something different? Mark with an X.
LANGUAGE FOR WRITING invitations and thank
A B C
you notes
1 What would you like to order?
Invitations Thank you notes
2 can I have a large coffee, please?
Thank you very much for
3 Would you like a sandwich? the invitation.
4 The cafe's going to close at four forty-five. Please join us for ...
Thanks! Sounds great.
Would you like tocome I'd love tocome.
b 10.18 )» Listen again.Write the sentence that is different.
(to ...)?
Yes, I can come.
can you come(to...)?
c Compare your answers with a partner. I'm so sorry, but I can't come
(because ...)
Reading & invitations and thank- b

Writing Complete phrases 1-4.
1 Thank you much for the invitation.
you notes
7 Read the invitations. Which invitation is ... 2 Can you t ombyi r t h d a y party this Friday?
1 from a married couple? 3 Thanks, but I can't come Ihave
2 for today? English class.
3 for an informal meal? 4 It's the end of the year. Please ufso r a
Hi, Erner! We're going to be at the cafe in the park this afternoon. Can you come?
10:17
party at the office.

l!I It is our 20th wedding anniversary! 10a Choose one of the situations a-d and write an invitation.
Please join us for a BBQ and pool party at the Orange Inn, Miami, on Sunday 12th July at 1.30 p.m.
Use the Language for writing box to help you.
a an informal class party
b a formal dinner party
c a meeting at a cafe
d a concert
b Work with a partner. Swap your invitations. Decide if you

Sent: Monday 20.13
ngs? Would you like to come to my house for dinner on Friday night? I'd love to see you again. Love, Katie.
can go or not.Then write a thank you note and say yes or

noto the invitation.
8 Read thankyou notes1-3 and match them toinvitations a-c.
1 Thanks! Yes, I can come. See you Friday!
2 Thank you very much for the invitation. I'm so sorry,
but we can't come. We're goingto see our son in Mexico
on the 10th. Have a good time.
3 Thanks - sounds great, but I can't come today because
I have work. Sorry!
Arriving in London
1 VOCABULARY in a hotel 3 □ CHECKING IN

a Match the words and symbols. a 1 45>)) Watch or listen to Jenny checking into a hotel room.
Answer the questions.
1 Complete Jenny's surname: ZI_LI_SK_.
2 What's her room number?
b Watch or listen again. Complete the You Hear phrases.
>)) You Hear You
Say 0
D Reception /n'sepfn/ Good evening, madam. Hello. I have a reservation.
My name's Jennifer Zielinski.
0 the lift /hfti Can you that, please? Z+E-L+N-S-K-1.
D a single room /'s11Jgl rum/ For five nights? Yes, that's right.
D a double room /'dAbl rom/ Can I have your passport, please? Just a second...Here you
D thebar /bo:/ are.
Thank you. Can you sign
D the ground floor /(graund) fb:/ here, ? Thank you.
(first, second, third, b Watch or listen again. Say why the F
sentences are false.
etc.) b 1 43l)) Listen and
check.
2 □ INTRODUCTION
a 1 44l)) Watch or listen to Jenny and
Rob. Mark the sentences T (true) or F
(false).
1 Rob lives and works in London.
2 He's a writer for a magazine.
3 The name of his magazine is
London 20seven.
4 Jenny is British.
5 She's an assistant editor.
6 It's her second time in the UK.
H
ere's
your
_ It's room 306, on
the
third
floor
.
The is over there. The lift? Oh,
the elevator.
Yes. Enjoy your stay, Ms Zielinski. Thank you.
O British and American English

ft= British English elevator= American English z = //.cd/ in British English, /zi:/ in American English
Greetings
Good morning=> 12.00Good afternoon= 12.00 > 18.00
Good evening= 18.00 > Good night= Goodbye (when you go to bed)
Madam= a polite way to greet a woman
Sir= a polite way to greet a man
c 1 46>)) Watch or listen and repeat the

You Say phrases. Copy the rhythm.
4 □ JENNY TALKS TO ROB
a 48l)) Watch or listen and mark the sentences T (true) or F (false).
Jenny has a coffee.
She is in London on business.
The waitress is German.
Jenny phones Rob Walker.
Jenny is tired.
Their meeting is at 10.00.
d Practise the dialogue with a partner.

e Work in pairs. Read your role and look at
the dialogue in 3b.What doyou need to
change?
b Watch or listen again.Say why the F sentences are false.
A (book open) You are the receptionist. It's
11.00 a.m. B's room is 207 on the second c 1 49l)) Read the information in the box. Listen and repeat the
floor. Begin with Good morninEJ sir/ Would you like...?phrases and the responses. Practise offering
madam. drinks and responding.
B (book closed) You arrive at the hotel. Use
your name and surname. () Would you like...?
L
Would you like a coffee? Yes, please.
f - Roleplay the dialogue. Then swap roles. Would you like another tea? No, thanks.
g 1 47l)) Look at the information in the box. We use Would you like...? to offer somebody something.
Listen and repeat the Can...? phrases. We respond Yes, please or No, thanks.
0 Can you...?= Please do it d Look at the Social English phrases. Who says them:
Can you sign Jenny, Rob, or the waitress?
here? Can you
spell that? Social English phrases
CanI have...?= Please give me (your passport,
etc.)
Can I have your passport, please?
Can I have my key, please? I'm here [on business]. This is [Rob. Rob
I'm from [New York]. What about Walker]. That's perfect.
h You are in a hotel. How do you ask the you? No problem. It's time for bed.
receptionist to give you... ? Is that [Jennifer]?
• your key • your passport

e 1 soi)) Watch or listen and check. Do you know what they are in
• a map of London • a pen
your language?
f Watch or listen again and repeat the phrases.
Can you...?
D check into a hotel and spellyour name
D ask somebody to do something/ to give you something
D offer somebody a drink, and accept or refuse
Getting lost
1 □ A FREE MORNING 2 VOCABULARY directions

a 3 64l)) Rob and Jenny are planning what to do on a Match the words and pictures. Cl 1 7
l!J ITifl::J
I===:!
their free morning. Watch or listen once. What is

D on the corner /'b:nd/ •
:7l •t
the problem?
D atthe trafficlights rtnd1k Jaus/
D a bridge /bnd:,/ I
D .Qpposite /'opdnt/ fiJJ• 6 •
D turnleft /t:i:n left/

Dturn right /t3:n
gostraight ra1t/
on /stre1t/ D1 i j I ■
137 7
D go past (the church) /pa:st/ rf ID

b 3 65>)) Listen and check. mJ• filJ• D
3 □ ASKING THE WAY

a 3 66l)) Jenny is trying to find the Tate Modern.
Watch or listen. Is it A, B, C, or D?
••••••
b Watch or listen again. Complete the sentences

with a word, a name, or a number.
u ,.
I,
Je-n-ny--,1
.-I
1 Robsuggests that they go 2Hsae

that they can bikes.
3 phones
4Rob needs to interview an
5Rob asks if he can do the interview on
6Rob and Jenny arrange to meet at
o'clock outside the Tate Modern*.
0 Cultural note
* The Tate Modern is a famous art gallery in London. _J
b Watch or listen again. Complete the YouHear
phrases.
4 □ JENNY AND ROB GO SIGHTSEEING
You Say O l)) You Hear
Excuse me, please. Where's the

, I don't live here.
Tate Modern?
Excuse me. Is the Tate The Tate Modern? It's near
Modern near here? here, but I don't know
exactly . Sorry.
Thank you.
Excuse me. Can you tellme Yes, of course. Go straight
the way to the Tate Modern, on. Go the church,
please? then turn at the
traffic lights. And it's at
the end of the street.
a 3 68l)) Watch or listen to Jenny and Rob. Mark
Sorry, could you say that Yes, go straight on. Go the sentences T (true) or F (false).
again, please?
the church, then turn 1 The Millennium Bridge is for cars and people.
at the traffic lights. And 2 It was thefirst new bridge over theThames for 100 years.
it's at theend of the
street.
You can't it! 3 Rob interviewed the engineer last year.
Thank you. 4 Jenny doesn't like Shakespeare.
5 Daniel phones and invites Jenny to dinner.
c 3 67l)) Watch or listen and repeat the You Say 6 Jenny accepts the invitation.
phrases. Copy the rhythm.
7 There's a gift shop on the top floor of the Tate Modern.
d Practise the dialogue with a partner. 8 The Tate Modern was a power station until 1981.
b \Vatch or listen again. Say why the F sentences are false.

0Can you ...7 or Could you ...7
Can you tell methe way to the Tate Modern? Could you say that again, please?
c Look at the Social English phrases. Who says them:
We can use Can you ...? Or Could you...? when we want to ask another person to do something.
Jenny, Rob, or Daniel?
Could you...?is more polite.
Social English phrases
What a view!
What would you like to visit?
e - In pairs, roleplay the dialogue. A ask for What is there to see?
directions to building A (the library). Start with We could go to the Globe Theatre.
Would you like to meet for lunch?
Excuse me, where's... ? B give directions. Then swap
That's really nice of you.
roles. Ask for directions to building C (the post
Maybe another time?
office). Yes, of course.
d 3 69l)) Watch or listen and check. Do you know

what they are in your language?
e Watch or listen again and repeat the phrases.
• Canyou...?
D ask for and understand directions

O give simple directions
O ask someone to do something in a polite way
At a restaurant
1 □ AN INVITATION TO DINNER 2 VOCABULARY

a 4 49l)) Watch or listen and mark the sentences T (true) or understanding a menu
F (false).
a Complete the menu with Main
1 Jenny and Rob worked last night. courses, Desserts, orStarters.
2 Jenny wants to read Rob'sarticle.
3 It's Eddie's birthday today.
b 4 52>)) What do thehighlighted words
mean? How do you pronounce them?
4 Rob and Daniel invite Jenny to dinner.
Listen and check.
5 Jenny says yes to Rob.
c Cover the menu. In pairs, try to remember
what's on the menu.
Luigi's
courses £15.00
courses £22.50
Onion soup
Mozzarella and tomato salad
b Watch or listen again. Say why the F sentences are false. Grilled chicken breast with vegetables
Mushroom ravioli Seafood risotto
c 4 soi)) Read the information box. Listen and repeat B's phrases.
0Responding to what somebody says

,-1 A It's my birthday today. B Happy birthday!
2 A We won the cup! B Congratulations! B Good luck!
3 A I have my driving test tomorrow. 3
A I got all my English homework right. B Well done!
A I didn't get the job.B Oh dear! Never mind. Home-made vanilla ice cream with hot chocolat
Fresh fruit salad Tiramisu
d 4 51 l)) Listen and respond with phrases from the box.
l)) / got two goals this afternoon. ell done!
-
3 □ ORDERING A MEAL 4 □ THE END OF THE MEAL
a 4 SSl)) Watch or listen and answer the questions.
1 How does Jenny normally celebrate her birthday?
2 Do they order dessert or coffee?
3 What does Daniel say to Jenny after the meal?
4 How does Jenny answer?
S Does Barbara give Jenny good news or bad news?
6 Where does Jenny want to goafter the meal?
a 4 53l)) Watch or listen to Jenny and Daniel

having dinner. What food do they order?
b Watch or listen again. Complete the You Hear phrases.
l)) You Hear You Say 0

Good evening. Do you Yes, a table for two.
have a ? My name's Daniel O'Connor.
Come this _ b Look at the Social English phrases. Who says
please.
them: Jenny, Daniel, the waiter, or Barbara?
Are you ready Yes. The soup and the
mushroom
to ? ravioli, please. Social English phrases
I'd like the mozzarella salad Nothing special. The same for me, please.
and then the chicken, please. Would you like a dessert? Go ahead.
What would you Just water for Not for me, thanks. Good news?
me. A decaf espresso. Could I have the bill, please?
to drink? A bottle of mineral water,
please.
or sparkling? Is sparkling OK?
Yes, sparkling. roles.
Thank you, sir. Thank
you.
c 4 54l)) Watch or listen and repeat the You Say

phrases. Copy the rhythm.
d Practise the dialogue in groups of three.
e - In groups of three, roleplay the dialogue. A is

the waiter. Start with Good evenin[J. Do you have
a reservation? B and C go to Lui&i's.Then swap
c 4 56l)) Watch or listen and check. Do D use common phrases, e.g. Good luck,
you know what they are in your Congratulations,etc.
language? D understand a menu
d Watch or listen again and repeat the phrases. D order a meal
Can you...?
Saying and understanding
prices Buying lunch
/u-;J/, Isl, and /k/
Can I have an orange juice,
1 UNDERSTANDING PRICES 2 PRONUNCIATION /u /, Isl, and /kl

a 1 89 >)) Listen and repeat. 1 92 >)) Listen and repeat the words and sounds.
tourist euro Europe European

twenty p pence (SO p)
snake cent pence city pnce
@
;; key coffee camera credit card
'°§/
twenty · cents
('
r
,CJThe letter c
c = Isl before e and i, e.g. cent,city
c = !kl before other letters, e.g. coffee
,:,r,rvm a rnxr:p;
■◄ BUYING LUNCH
T UR
GK 19801565 C
Kll_A\ g
..,.lJ
3
-U:!'.clvclRflU1:tal. VIDEO
twenty dollars I a 1 93>)) Read the menu.Then listen and repeat the
twenty-five cents food, drinks, and prices.
GK 19801565 C
bPractise with a partner. Ask the prices on the
menu.
How much is a tuna sandwic 4.15.
b Match the prices and words.
1 £12.75 IH] A thirteen dollars and twenty-five cents
2 €15.990 B eighty cents
3 $50.19 0 C five pounds thirty-five
0□
4 £5.35 D fifteen euros ninety-nine
5 $13.25 E sixty p
6 €3.20
□ F fifty dollars and nineteen cents
7 €0.25
8 £1.50
□
□
G three euros
H twelve pounds seventy-five
9 60p
twenty
10 $0.80
□
□
I one pound fifty
J twenty-five cents
C 1 90>)) Listen and check. Then listen and repeat.
d Cover the words and look at the prices. Practise

saying them.
e 1 91l)) Listen to four dialogues. How much is it?

Circle the right price.
1 newspaper: $1.25 $1.35
2 phone card: €15 €50
3 memory card: $4.99 $9.49
4 train ticket: £13.20 £30.20
please?
c 1 94l)) Watch or listen to Rob in a London

pub. Tick ( ) the things he orders on the menu
in b.
g 1 96l)) Watch or listen to Jenny and her friend Amy

in a New York deli. How much is Jenny's lunch?
h Listen again. What do they have? Complete the chart.
Jenny
Amy
d Watch or listen again and complete the dialogue.
Barman Who's next?

Rob Can I have a 1 sandwich, please?
Barman Anything else?
Rob And a 2 , please.
Barman Ice and lemon?
Rob 3 , thanks.
Barman There you go.

Rob Thanks. How much is it?
4
Barman --- 4 ■◄ USEFUL PHRASES
Rob Here you 5 _ VIDEO
Barman Thanks. Here's your change. 1 97>)) Watch or listen and repeat the useful phrases.
Can I have a cheese sandwich, please?

Anything else?
And a Coke, please.
Ice and lemon?
No, thanks.
How much is
it?
Here you are.
Here's your change.
I'm fine, too.
Wait for me.
e 1 95l)) Listen and repeat. Then practise the dialogue Sure!
with a partner. Great idea.
f Now role-play the dialogue in pairs. A You are the

barman. B Order food and a drink. Then swap roles.
5 4 MP3>)) SONG That's How /vluch.n
Hotel problems
1 INTRODUCTION
a Look at the photos. Describe Jenny and Rob.
b 1 26>)) Watch or listen to jenny. Number the pictures

1-6 in the order she mentions them.
c \Vatch or listen again and answer the questions.

I What does Jenny do?
2 Where did she go a few months ago?
3 Who's Rob Walker?
4 What <lid they do together?
S What does she think of Rob? \
6 What's Rob's one negative quality?
7 How long is Rob going to be
in New York?
I •
'
2 CALLING RECEPTION 3 JENNY AND ROB MEET AGAIN
a 1 27i)) Cover the dialogue and watch or listen.
Who does Rob call? Why?
a 1 29l)) That evening Jenny goes to the hotel to meet Rob

and they go out for a drink. Watch or listen and mark
b Watch or listen again. Complete the You Hear phrases. the sentences Tor F.
l)) You Hear You Say 0 I Rob says he doesn't like the hotel.
2 Jenny is going to show him round the city tomorrow.
Hello, reception. Hello. This is room 613.
3 Barbara is Jenny's boss.
How can I 4 Rob is hungry.
you? There's a problem with
the air conditioning.It isn't 5 It's four in the morning for Rob.
working, and it's very hot 6 They're going to meet at eleven.
in
my room. 7 Jenny thinks that Roh is going to get lost.
I'm sorry, sir.
I'll somebody up b Watch or listen again. Say why the F sentences
to look at it right now. Thank you. are false.
Good , reception. Hello. I'm sorry to bother c Look at the Social English phrases. Can you
you again. This is room [emcmber any of the missing words?
613.
How can I help you? I have a problem with the

Wi-fi. I can't get a signal. Social English phrases
Jenny Here you at last.
I'm sorry sir. Rob It's to be here.
=7
I'll you through to IT. Thanks.
Jenny Do you have a view?
Jenny Barbara's forward to meeting you.
c 28))) Watch or listen and repeat the You Say
Rob You
Jenny Bythe be really tired.
phrases. Copy the rhx-thm. _ I guess you're
Rob _
c,,,,
A There's a problem with the air conditioning.
B I'll send somebody to look at it.
reception..
f Swap roles.
I'll= I will. We use J'/1 + verb to offer to do something.
d Practise the dialogue in 2b with a partner.
e In pairs, roleplay the dialogue.

A (hook open) You are the receptionist. B (book
closed) You are a guest. You have two problems with
your room (think about what they are). A Offer to do
something about B's problems. You hegin with Hello,
Jenny It's tosee you too.
d 1 30>)) Watch or listen and complete the phrases.
e Watch or listen again and repeat the phrases. How

do you say them in your language?
Can you...?
D tell somebody about a problem (e.g. in a hotel)
D offer to do something
D greet a friend who you haven't seen for a long
time
Restaurant problems
1 IN THE NEW YORK OFFICE 2 VOCABULARY restaurants

Do the restaurant quiz with a
partner.
RESTAURANT QUIZ
What do you call...?
1 the book or list which tells you what food there is
2 the three parts of a meal
3 the person who serves you
4 the piece of paper with the price of the meal
5 extra money you leave if you are happy with your meal or with
the service
What do you say...?
1 if you want a table for four people
2 when the waiter asks you what you want
3 when you are ready to pay
3 AT THE RESTAURANT
a 9>)) Cover the dialogue and watch or listen. Answer
a 8>)) Watch or listen. Mark the sentences T the questions.
(true) or F (false).
1 What do they order?
1 The New York office is smaller than
2 What problems do they have?
the London office.
2 Barbara is the designer of the magazine.
3 Rob has never been to New York before.
4 Barbara is going to have lunch with
Rob and Jenny.
S Holly is going to work with Rob.
Holly wants to go to the
restaurant because shes hungry.
Watch or listen again. Say why
the F sentences are false.
b Watch or listen again. Complete the You Hear
phrases. 4 HOLLY AND ROB MAKE FRIENDS
>)) You Hear You Say 0

Are you ready to ? Yes, please.
Can I get you something No, thank you. I'd like the
to with? tuna with a green salad.
And for you, sir? I'll have the steak, please.
Would you like that with
fries or a baked ? Fries, please.
How would you like your
steak? Rare,-- or Well done.
well done? Nothing for me.
OK. And to ? Water, please.
or sparkling? Sparkling.
The tuna for you ma'am, and I'm sorry, but I asked for
a
the steak for you, green salad, not fries. a 11 >)) Watch or listen to Rob, Holly, and Jenny. Do
No problem. I'll they enjoy the lunch?

it. Excuse me.
Yes, sir? Sorry, I asked for my steak b Watch or listen again and answer the 4uestions.
well done and this is rare.
l What's Rob going to write about?
I'm really sorry. I'll it
back to the 2 How does Holly offer to help him with interviews?
kitchen. .1 What does she say they could do one evening?
7
4 What's the problem with the check?
0 British and American English 5 Why does Jenny say it's time to go?
(French) fries = American English 6 Do you think Jenn,yvantcd Holly tu cume to lum:h?
chips = British English
p British and American English
c 10>)) Watch or listen and repeat the You Say check= American English
phrases. Copy the rh}:tl1111. bill= British English
d Practise the dialogue with a partner. c Louk ar the Social English phrases. Can
you remember any of the missing words?
e - In pairs, roleplay the dialogue.
A You are in the restaurant. Order a steak or tuna. Social English phrases
B You are the waiter/waitress. Offer A fries, a baked Holly tell me, Rob...
potato, or salad with the steak or tuna. You begin with Rob Well, to with...
Areyou ready to order? Rob Do you have any ?
A There is a problem with your order. Explain it to the Rob That would great.
waiter/waitress. Jenny we have the check (bill), please?

B Apologize, and try to solve the problem. Jenny Excuse me, I think there's a _
f Swap roles. Jenny OK, to go.

d 2 12>)) Watch or listen and complete the phrases.
e Watch or listen again and repeat the phrases. How do

you say them in your language?
Can you...?
D order food in a restaurant
D explain when there is a problem with your food,
the bill, etc.
D ask what somebody is going to do today
2 PRONUNCIATION sentence stress, Joi and /8/ 5 LISTENING
a 5 7J)) Listen and repeat the words and sounds.
t morher brother ncirhcr rhey
& thumb borh thirty rhrow
5 8l)) Add four words to each row. Listen and check.

b
although maths other there thing thirsty through without
c
1 9 >)) Listen and repeat the dialogues.Underline the stressed words.
Facebook
1 A I like tea. B So do I. 3 A I don't smoke.
coincidence brings
B Neither do I.
2 A I'm tired. B So am I. 4 A I'm not hungry. B Neither am I.
5 lOl)) Listen an<l respond. Say you're the same. couple together
d
0
a 5 11 l)) Look at the photo of a couple and
l}) r catch the bus to work. do I. listen to a news story about them. What is
the coincidence?
3 SPEAKING b Listen again and answer the questions.
a Complete the sentences so they are true for you. Why did Kelly Hildebrandt put her
Me Who else in the class? name into Facebook?
I love . (a kind of music)
2 What did she discover?
I don't like . (a drink)
3 What did she do next?
4 What other things do they have in
I'm very . (adjective of personality)
common?
I'm not very good at . (sport or activity)
5 Why were they worried?
I'm going to after class. (an activity)
6 What do they call each other?
I have to every day. (an obligation)
7 What problem did they once have?
I don't eat . (a kind of food)
8 What arc they definitely not going to do?
b Move around the class saying your sentences. For each C Have you ever put your name into
sentence try to find someone like you, and write down their Google or Facebook? Did you discover
name. anything interesting?
Respond to other people's sentences. Say So do/ am.I, or
Neither do f am I if you have something in common.
A I love heavy meta Rearry? I hate it! 0 So do I.
A
4 VOCABULARY similarities s schoolboys, the two Jims looked exactly
a Read about some more similarities between the two Jims.
1 each other. They 2 liked
Complete the text with a word from the list. maths and carpentry- but hated spelling.
After school they had 3 jobs: Lewis was
a security guard and Springer was a deputy
as both identical like neither filmilar so
sheriff. Jim Lewis first married a woman
bComplete the sentences about you and your family.Tell your partner. called Linda. and then a woman called
I have the same colour eyes as my . Betty, exactly the same names 4 _
I look like my .
Jim Springer's first and second wives.
My personality is quite similar to my's.
My andlbothlike . Even their tastes in sport are 5 _
I like and so does my . Jim Springer likes baseball and 6 _

I don't like and neither does my . does Jim Lewis. Jim Lewis doesn't like basketball
and 7 does Jim Springer.
Time to go home
1 ROB AND JENNY TALK ABOUT 2 ON THE PHONE

THE FUTURE
a 5 13>)) Cover the dialogue and watch or listen.
Answer the questions.
Who does Rob want to speak to?
2 How many times does he have to call?
...
a 5 12 ))) Watch or listen to Rob and Jenny. Mark the

sentences T (true) or F (false).
l Rob is going home today.
2 He says it will be difficult to stay in touch.
3 Jenny suggests that she could go to London.
4 Rob thinks it's a good idea.
5 They're going to a restaurant tonight.
6 Barbara wants to talk to Jenny.
p British and American
English
You just missed him= American English;
You've just missed him= British English
cell (phone)= American English;
mobile (phone) =British English
b Watch or listen again. Say why tl1e F sentences are

false.

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E N G L I S H FOR

(£) bus fare train fare airfare fare

I go to work by bus. It’s only three stops.

Where I live buses are not very convenient1; ho

28.1 Choose the correct word(s) to complete the sentences.

28.4 Over to you

English Vocabulary in Use Pre-intermediate and Intermediate 63

on a machine that is in the window of a hotel; outside a theatre; outside a museum;

wait in a line on the do not walk

you cannot leave

on a hotel door; don’t put a bag down do not give food

66 English Vocabulary in Use Pre-intermediate and Intermediate

30.2 Where could you see these notices or warnings?

1 On a door in a public building. 2 3

30.3 What notice could you see in each of these places?

3 on the door of a hotel room at 9 am

4 in front of garage doors

5 above the window of a train

6 on a door going into a low room

7 outside a museum or art gallery

8 outside a room where students are doing an exam

30.5 Over to you

skiing holiday family holiday beach holiday

B Online booking go on a cruise city break

C Renting a private apartment

To Irene Sanders CC BCC

Subject Re: Apartment with mountain view

All the best,

98 English Vocabulary in Use Pre-intermediate and Intermediate

HANS : Have you found any 4 yet?

46.3 Circle the words from B and C to complete each sentence.

46.5 Over to you

English Vocabulary in Use Pre-intermediate and Intermediate 99

47.4 Over to you

DINING HOTELS ATTRACTIONS TRANSPORT

102 English Vocabulary in Use Pre-intermediate and Intermediate

48.3 Complete the sentences.

48.5 Over to you

English Vocabulary in Use Pre-intermediate and Intermediate 103

milkshake herbal tea smoothie

waffle toastie panini bagel wrap

UK crisps chips or fries

C Ordering food and drink

A: What’s in that panini?

bagel hot chocolate cupcake herbal tea latte wrap baguette

1 Drinks 2 Sandwiches 3 Cakes

49.2 Complete the sentences with words from the box.

cappuccino croissants vegetarian toastie milkshake decaf smoothie

1 I had a cheese and tomato toastie for lunch.

49.5 Over to you

English Vocabulary in Use Pre-intermediate and Intermediate 105

cathedral temple statue

• do a bit of / a lot of sightseeing I didn’t do a lot of sightseeing in Warsaw.

106 English Vocabulary in Use Pre-intermediate and Intermediate

50.1 Tick (✓) the words which refer to religious places.

50.2 Complete the email.

From John H. 7:03 AM (3 hours ago)