LETTER OF CORRESPONDENCE

Dear Sir/Madam
I am Matthew Saunders, a fifth form student of , where I am currently
attending and seeking permission to conduct a research into your
company on how communication or the lack of proper communication in
the business department of Hoses and Fittings LTD affects or poses on
the future of the business and what are the possible solutions to this
problem. I am hoping to be granted permission to do so thank you

Sincerely your’s,
Matthew
Saunders

TITLE

An investigation into the factors that affect communication in the

Operations Department at Hoses and Fittings LTD located in Kingston
St. Andrew
 INTRODUCTION

This School Based Assessment (SBA) is based on an investigation into

the factors that affect communication in the Operations Department at
Hoses and Fittings LTD in Kingston St. Andrew. This research was
conducted to investigate the major factors that affects the
channels of communication in the Company, the effects of proper
communication and what it may pose on the future of the business and
what are the possible solutions to this problem.Therefore the researcher
chose to conduct a survey to gather such information.

AIMS

To find out:
● What are the major factors that affects the channels of
communication in the OperationsDepartment at Hoses and Fittings
LTD?
● What are effects of lacking proper communication in the operations
department of Hoses and Fittings LTD?

FUNCTIONS

Ensures that equipment, tools and machineries are well maintained,

Fixed and moved around Properly when necessary.

Maintains stock control

Rebuild hoses

METHODOLOGY
 Here is where I met with the supervisor who introduced me to the staff
members and then began my investigation.

Questionnaires were later given out to gather information. The

questionnaire assisted me in gathering information. Each person was given
a questionnaire that should be completed and returned.

QUESTIONNAIRE

My name is Matthew Saunders. This questionnaire is part of research for

my office administration School-Based assessment project. It will be greatly
appreciated if you could answer the questionnaire honestly.

Sex : Male Female

Age: _____

Department: Marketing Customer Service Sales Other

Job title: _________________________

Years of Service: __________________

1) Is telecommunication used in your company?

Yes No
2) If yes, how does it help with communication in the Company?
 3)If no, why and what type of communication does your company use to
communicate?

4)Is communication within the company easy, fun and safe for everyone
to follow?

Yes No

5) If yes, what type of communication do you use and what makes it

so?

6)If not, what type of communication do you use and what makes it so?

7) If given the opportunity, would your company promote this type of

communication to other companies if it makes communication much more
fun and easier to follow?

Yes No

8) If yes, why would you promote this type of communication and which
company/companies would you promote it to?

9) If not, why would you not promote this type of communication?

10) In your company's opinion, what would be the best type of

communication to use and why?
12) Does the type of communication your company uses have a good
impact or a bad one?

13) If good, in your company's opinion, what could be done to make it

better?. And if bad, what could be done to give an improvement in this type
of communication?

REGULATION
The business area of Hoses and Fittings LTD was properly ventilated
And there were a few emergency exits in the area. The company also set
policies on dress code and behavior of its staff. These regulations/Laws
were brought to my attention while carrying out this interview with the
employees.

REPORT

The major findings or accomplishment that were found in this research

were; the company uses its way of communication to organize promotional
activities, manage and gain better marketing strategies, advertise, budget,
and Liaising with other departments. I also found out that the company
strives to build long term relationships with its customers and to respond to
as many complaints and enquiries of its customers.

Some of the problems that I encountered while doing this research are as
follows:

● Some employees were not able to answer the questions because of

late comings and other misfortunes.
● Because of confidentiality some information was withheld resulting in
inadequate information.
● Some employees hesitated because of their workload

BIBLIOGRAPHY

Reid J Finisterre S Payne L Longman Office Administration for CSEC-2nd

edition Pearson 2012