PAGE 1

www.emiratesnbd.com.eg
Service Ambassador

Job Description:
Greet clients at the branch and provide all requested information
Answer all clients’ queries regarding the Bank’s services and products and give advice for
best options available
Assist in completing any required documentation
Manage walk in clients, queuing system, marketing and materials in the branch
Promote and educate clients on e-banking services (iNet, ATMs, Website)
Orient clients about required service unit
Fulfil opportunities to cross sell bank products and services to existing clients and referrals
Handle existing clients requests and complaints
Support clients in filling documents / applications

Qualifications:
Fresh Gradates
Bachelor degree with minimum grade Good.
Advanced Command of English Language (written & spoken)
Good standard computer skills

For Interested Candidates please send on the below mail and mention in the
subject MIU University

Email: Yasminha@EmiratesNBD.com
PAGE 2

www.emiratesnbd.com.eg
Uniteller

Job Description:
- Perform Operations transactions (Cash & Non Cash) in a timely and accurate manner
- Handle, serve, and provide operational services to clients to ensure high quality of service to meet
clients' satisfaction within Bank’s procedures & policies
- Ensure adherence to branch and regulator policies, recommendations and CBE regulations
Welcome Bank's clients, receive their instructions, validate and obtain necessary approvals, then
forward to concerned departments to ensure final execution on due time
Responsible to handle the various operations' transaction in accuracy and efficiency as per bank
procedures
Handle customer queries & complaints & escalate as appropriate
Cross Selling of bank products
Encourage and educate clients to use ATM machines, I Net & any other product
Handle the first line maintenance in house ATM
Handle client's requests efficiently, promptly as per Bank’s procedures
Follow-up the execution of clients' instructions in co-ordination with concerned departments, to
ensure proper & accurate service delivery in timely manner
Safe keeping of all bank valuables

Qualifications:
Fresh Gradates or a 1 year experience in a relevant job.
Bachelor degree with minimum grade Good.
Fluent English Language.
Good Communication Skills

For Interested Candidates please send on the below mail and mention in the
subject MIU University

Email: Yasminha@EmiratesNBD.com
PAGE 3

www.hsbc.com
Contact Center Executive – UK Account

Job Description:
Receives general inbound customer calls in a contact center environment typically on a single
product and or proposition. Provides high quality service to achieve maximum customer
satisfaction by resolving the customer query at first contact where possible. Listens to the
customer and establishes needs to offer relevant products. Takes ownership and initiative to
complete necessary research and customer follow up or direct the customer to the appropriate
department for resolution. Responsible for achieving individual targets and /or sales goals whilst
maintaining quality and compliance.

Impact on the Business

• Answers (or makes) phone calls from our HSBC customers in a polite and friendly way,
instilling customer confidence and resolving customer’s issues at first contact where possible
• Delivers what is promised in line with customer expectations
• Offers value added products and services based on customer needs analysis and ensures
customer understanding of those products

Customers / Stakeholders
Provides excellent customer service to basic inbound customer calls by keeping up to date
on training and internal communications
Generating customer loyalty through strong knowledge of key products and services
Owns and resolves issues and understands how and when to escalate
Leadership & Teamwork
Acts as a role morel for our Group Values and Behaviors (Open, Connected, Dependable),
supporting colleagues and customers to deliver superior customer service through these
values
Values diversity amongst team
PAGE 4

www.hsbc.com
Contact Center Executive – UK Account

Qualifications:
Must have a bachelor’s degree and be of a legal working age
Must have Fluent English Language
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment
seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service
expectations
Wants to do a good job, is concerned about getting it right for the customer and checks
everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialized
applications
Excellent communication skills and is polite and friendly at all times
Displays patience and empathy

Others:
Type of vacancy: HSBC Staff Full Time
Salary Range: 9000
Number of vacancies available: 140
Required Major: All
Working Conditions: Day(s) off: Rotational shifts – 2 days off
Working hours: 9 hours
Location: from home – Smart Village 6 October
Interested candidates send your C.V to (Mentioning in the subject MIU - Contact Center
Executive – UK Account)
Job Contact Person: Mai Shehata
Job Contact E-mail: mai.shehata@hsbc.com
PAGE 5

www.Bank-abc.com
Trade Finance RM -Sales

Job Description:

Regular contact with customers for which the relationship manager has primary responsibility
Leading all bank branches to achieve their assigned trade budgets
Structuring relations with new Trade Finance customers
Developing relations with existing customers
Assessing new credit requests and presenting them to the Head of Trade Finance
Following the general profitability of his/her customers
Spotting the non-profitable customers to develop the relation or close the accounts
Control the collaterals requested for each transaction (current value of the material stocked,
existence of other kind of collateral) at the beginning and during the lifetime of each transaction
Follow up customer's relation with other Banks
Preparation of the credit approval forms for existing and new customers
Provide daily information about current transactions to the Head of Trade Finance
Follow up of collaterals, periodic analysis of financials and other credit issues with Head of
Trade Finance and credit department
Structuring and daily follow up of transactions with International, L/C and Transfer departments
Reporting to the Head of Trade Finance major changes and transactions related to his/her
client portfolio
Inform the Head of Trade Finance on time of the possible problems, including Payment delays,
devaluation of the collaterals against the credit exposure, actual and/or potential negative
market information etc.
Preparation of daily, weekly and monthly reports requested by the Head of Trade Finance
PAGE 6

www.Bank-abc.com
Trade Finance RM -Sales

Qualifications:
Bachelor degree commerce /economics /business
Skills :
Leadership abilities to manage staff under his supervision, besides ability to manage the
business through planning and strategy settings
Ability to operate independently without referring to higher authorities as well as appetite for
risk taking
Experience :
Minimum 10 years of banking experience including corporate and credit knowledge

Others:

Type of vacancy: Full time

Number of vacancies available: 2
Required Major: Accounting- Management –Economics – Business -MIS
Working Conditions: Day(s) off: Friday and Saturday
Working hours: 8:00 am -5:00 pm
Location: Tagamoo
Interested candidates send your C.V (Mentioning in the subject MIU - Trade Finance RM -
Sales)
Job Contact Person: Nevine Abdel Khalek , AVP- Head of Recruitment & Organization
Development
Job Contact E-mail: nevine.abdelkhalek@Bank-Abc.com
PAGE 7

https://www.cooingestate.com/
Property Consultant

Job Description:
Solicit potential clients to buy and sell properties
Handle calls from potential clients
Advise clients on prices, mortgages, market conditions, and other related information
Compare properties to determine a competitive market price
Generate lists of properties for sale, including details such as location and features
Promote properties through advertisements and listing services
Take prospective buyers or renters to see properties
Evaluate the clients’ desires and economic capabilities to discover the appropriate suggestions
Present purchase offers to sellers for consideration
Mediate negotiations between the buyer and seller
Ensure all terms of purchase contracts are met

Qualifications:
Bachelor’s degree
0-3 years of sales experience
Excellent written and spoken English
Excellent Communication Skills
Motivation for sales
Independent personality
PAGE 8

https://www.cooingestate.com/
Property Consultant

Others:
Type of vacancy: Full Time
Salary Range: Basic Salary and Commission
Number of vacancies available: 8
Deadline for Application: 1st of April,2021
Required Major: All majors
Working Conditions: Day(s) off: Friday and Saturday
Working hours: 10:00 am - 6:00 pm
Location: 6th of October – New Cairo
Interested candidates send your C.V to careers@cooingestate.com: (Mentioning in the
subject MIU - Property Consultant)
Job Contact Person: Nada Emad
Job Contact E-mail: nemad@cooingestate.com
 PAGE 9

www.deraya.net
Sales Advisor

Company Profile:
Deraya Insurance Brokerage is a firm -registered in the Financial Regulatory Authority (FRA)
under number 41- specializing in medical insurance and working with both international and
local medical insurance providers such as Bupa Global, Allianz and top local providers such
as AXA, MetLife and Arope Insurance. Deraya works closely with these providers to find the
best insurance solutions for its customers.

Job Description:
You are required to participate in achieving the company’s objective by achieving your given
target
In order to achieve your target, you must visit at least two new prospects every day.
Your main key to success in lining up new prospects to visit is your ability to identify potential
clients by using different databases and directories
To maintain the pace of your daily visits, you must constantly seek new ideas and methods to
keep your own prospect database fresh and full
Generate customer prospects and referrals from every visit
Sell products using 'face-to-face' selling techniques
Ensure the delivery of all necessary documents
 PAGE 10

www.deraya.net
Sales Advisor

Qualifications:
Bachelor’s degree
1-3 years of work experience
Very good written and spoken English
Prospecting skills
Persistency
Independent personality
Excellent communication skills

Others:
Type of vacancy: Full time
Number of vacancies available: 5
Deadline for Application: 25th of April, 2021
Required Major: All Majors
Working Conditions: Day(s) off: Friday& Saturday
Working hours: 9 AM to 5 PM
Location: Heliopolis
Interested candidates send your C.V to: jobs@deraya.net (Mentioning in the subject
MIU – Sales Advisor)
Job Contact Person: Maria Ihab
Job Contact E-mail: mariaihab@deraya.net
PAGE 11

www.deraya.net
Sales Program for Graduates

Job Description:
Sales Program for Graduates is designed to help a hands-on experience, working for
four months in sales, will enable you to explore your sales potential and choose a career.
Working as a part of our sales team will provide you with on-the-job training as well as
effective sales skills training. Our experienced managers will guide and support you
every step of the way. You will get to know us; we will get to know you. Based on a
review of your performance during the program, you may be offered a permanent sales
advisor position.

Qualifications:
2019 or 2020 graduates
Applicants who have just finished their military service or are waiting to be called up
Extroverted, approachable, and communicative individuals

Others:
Type of vacancy: Full time
Number of vacancies available: 5
Deadline for Application: 25th of April, 2021
Required Major: All Majors
Working Conditions: Day(s) off: Friday& Saturday
Working hours: 9 AM to 5 PM
Location: Heliopolis
Interested candidates send your C.V to: jobs@deraya.net (Mentioning in the subject
MIU – Sales Program)
Job Contact Person: Maria Ihab
Job Contact E-mail: mariaihab@deraya.net
 PAGE 12

http://www.3ddx.com
Orthodontist

Company Profile:
3D Diagnostix started the digital CT scan conversion business for dentistry in 2005, supporting
the CT imaging department for a leading dental school with 3D reconstructions of oral
maxillofacial cases. This need arose from a desire from dental clinicians to advance diagnostics
and planning for dental implants and other surgical cases.Since then, 3D Diagnostix has
expanded beyond our base in Boston, Massachusetts opening offices in the United Kingdom,
Europe, and the Middle East. Our service offerings have expanded to provide a complete range
of digital support services to dentists and CT scanning centers By providing unsurpassed
service to clinicians, leading technology like 3DDX Connect™, and the most reconstruction
cases completed, 3D Diagnostix strives to remain the leader in support services between CT
and surgery for dentistry. View our Testimonials Page to see what dentists and scan center
owners are saying about 3D Diagnostix. We’re confident you’ll be as pleased with your
completed case as our other numerous clinicians, who have entrusted 3D Diagnostix with over
60,000 cases!

Job Description:
Prepare Stone Model of patient’s teeth using an impression / intra-oral scan
Formulate Treatment Plan based on the desired outcome
Design actual aligners based on the patient’s case
Provide other dentists with fine-tuning sessions
Handle technical customer complaints
 PAGE 13

http://www.3ddx.com
Orthodontist

Qualifications:
Bachelor degree in Dentistry
Minimum one year of Experience in Ortho
Level of English proficiency: very good
Excellent IT and Digital knowledge and experience
A Master’s degree is an asset

Job Description:

Type of vacancy: Full-time

Salary Range: 6,500 EGP
Number of vacancies available: 5
Required Major: Dentistry
Working Conditions: Day(s) off: 2 days off (Saturday – Sunday)
Working hours: US shift
Location: Maadi
Interested candidates send your C.V (Mentioning in the subject MIU -
Orthodontist)
Job Contact Person: Heba Yehia
Job Contact E-mail: recruitment@3ddx.com
PAGE 14

https://www.ariika.com/
Customer Service Agent

Job Description:

Communicate with customers though any social media channel including chat, email,
Facebook, Instagram and what’s app
Responsible for answering all customers’ inquiries by clarifying desired information and
provide the support needed
Seize the opportunity to up-sell and/or cross sell accounts; explaining new features.
Logs the active sheet and submitting it to department manager
Handle complains, work on solving them and lower escalation record
Upload orders on Odoo system in order to activate the order
Manage and keep track of failed, canceled and pending calls and tacking corrective actions
for improvement
Support in talking in inbound and outbound calls during rush hours if needed.
Identify customers’ needs, clarify information, research every issue and provide solutions
and/or alternatives
Build sustainable relationship and engage customers by taking the extra mile to insure
overall customer satisfaction
Meet personal/team qualitative and quantitative targets

Qualifications:
Bachelor Degree
Excellent in English written and spoken
PAGE 15

https://www.ariika.com/
Customer Service Agent

Others:
Type of vacancy: Full-time
Number of vacancies available: 3
Working Conditions: Day(s) off: 2 days off
Working hours: 10AM-7PM
Location: Obour City
Interested candidates send your C.V (Mentioning in the subject MIU - Customer Service
Agent)
Job Contact Person: Yomna El Sawy
Job Contact E-mail: yomna@ariika.com
PAGE 16

https://www.ariika.com/
Social Media Moderator

Job Description:
Answering Customers' questions on all social Media Platforms (Facebook,
Instagram,Linkedin,… etc.)
Gaining insights from community moderation into the Social Media team
Handle complains, work on solving them and lower escalation record
Upload orders on Odoo system in order to activate the order
Identify customers’ needs, clarify information, research every issue and provide solutions
and/or alternative

Qualifications:

Bachelor Degree.
Major Marketing, Mass com or Integrated Marketing Communications
Excellent English writing skills is a must

Others:
Type of vacancy: Full-time
Number of vacancies available: 1
Working Conditions: Day(s) off: 2 days off
Working hours: 10AM-7PM
Location: Obour City
Interested candidates send your C.V (Mentioning in the subject MIU - Social Media
Moderator)
Job Contact Person: Yomna El Sawy
Job Contact E-mail: yomna@ariika.com
PAGE 17

https://flairstech.com/
Junior Technical Support

Job Description:
Troubleshooting issues in the product (application and data), database server, web server
(IIS), and networks, to minimize the risk of disruptions
Communicating and escalating critical service failures through the Incident Management,
Problem Management, and Senior Management teams
Ensuring reviews are fully documented and actions are raised and fulfilled
Being involved in changes to the service operation tools, processes, and working practices

Qualifications:
Engineering Graduate.
Excellent communication
Fluent English
IIS knowledge is a plus

Others:
Type of vacancy: Full Time
Salary Range: 7k
Number of vacancies available: 6
Deadline for Application: 6 May
Required Major: Computer Science
Working Conditions: Day(s) off: Friday and Saturday
Working hours: 8 Hours
Location: Cairo (Maadi) and Alex (Semouha)
Interested candidates send your C.V (Mentioning in the subject MIU - Junior Technical
Support)
Job Contact E-mail: careers@flairstech.com