Professional Documents
Culture Documents
Lebanon - Opportunities May.2023
Lebanon - Opportunities May.2023
Hundreds of
new companies
USD 10
EDITORIAL
BY THE EDITOR-IN-CHIEF
Dare it be said?
A
dmittedly, it takes a lot of daring to announce the beginning of reversal in the
Publisher & editor-in-chief fortunes of the private sector. It will no doubt be faced with denial, skepticism,
Ramzi El Hafez
and even mockery. In this issue we undertake the challenge. We highlight the
bright corners of an otherwise still desolate situation. Hundreds of businesses have
Editorial started, branched out, or reopened after closure at the beginning of the crisis or as
Shikrallah Nakhoul a result of the Port Explosion. Manufacturers are selling more locally and abroad.
Salaries in the private sector have become respectable again — even if still below the
Printing pre-crisis levels. Local talents are being outsourced from abroad. Dare we say more?
Photogravure Vartan sarl
Daring in the dark
It takes a lot of daring to face the understandably and starkly negative general mood in
the country. The public sector remains, and will likely continue to be, deconstructed.
Respecting the environment
Scandals, whose stench is suffocating, abound. Public wages in local currency have not
Paper. Since 2006, Lebanon Opportunities has been
printed on Terrapint paper sourced from Kable. Its kept up with inflation in spite of being increased by multiples. Strikes and absenteeism
factory is approved by the Forest Stewardship Council have become daily obstacles to complete the simplest transactions with the State. The
(FSC). Its paper is made from wood from sustainably political gridlock looks much better than what’s on offer to get it unclogged. But the
managed forests certified by ISO 14001, PEFC, and ESC.
Five trees are planted for each one cut. mother of all apocalypses is the now normalized acceptance of the domineering position
Bags. Lebanon Opportunities is distributed in d2w bags, of Le Hezb, whose role has been promoted from veto holder to decider in-chief. Even
which ensures that they are 100% oxo-biodegradable.
Recognition. InfoPro, the publisher of Lebanon
the tender Gauls have acquiesced to that normalized reality, and are seeking to copulate
Opportunities, has been recognized by the Ministry of with the yellows. The reintegration of the Syrian regime into the — similar in nature —
Environment for its contribution to a cleaner environment. Arab League has added insult to injury. The people is abandoned. Those in politics are
either in denial and sheepishly protesting, daydreaming of shy forms of separatism, or
looking for ways to join the bandwagon of regional entente. They are not daring.
Distribution
The Lebanese Company for Daring to invest
the Distribution of Periodicals It takes a lot of daring to start a business nowadays. In 2019 and 2020, we were
Phone: (961-1) 368.007, (961-1) 366.684 busy counting the number of business closures. In 2021, suffering from whiplash, the
Fax:(961-1) 366.683 situation stabilized at a low threshold. In 2022, and definitely this year, the private
E-mail: colidi@inco.com.lb
sector started to stand back on its feet. Not without pain, sometimes hesitantly, or
cautiously, the will to survive is overcoming surrender and resignation. Most of those
Dedicated to Leila Osseiran who lost hope have thrown in the towel and gone to other lands. A minority has come
back. The others are sending remittances. These remittances, together with fortunes
LEBANON OPPORTUNITIES ® unwelcomed by local or foreign banks, amount to a large cash liquidity that is looking
Published quarterly
InfoPro SAL for placement. Some of it is being spent on shopping. The rest is being invested in
Hamra Street – Piccadilly Center – 2nd floor cash-generating businesses. Retail, hospitality, manufacturing, and some services are
P.O. Box 11-4355 Beirut, Lebanon selling more and hiring again. Other sectors such as construction and real estate are
Phone: (961-1) 739.777 waiting — but their turn will come soon.
Fax: (961-1) 74.90.90
E-mail: opportunities@infopro.com.lb
Website: www.opportunities.com.lb
Daring to live
It takes a lot of daring, even a bundle of denial, to live as if nothing has happened.
But there are at least two to three consecutive generations who persevered just
like that. Starting from the pre-1975 era, during the Civil War, under the thumb of
the Syrian regime, in the aftermath of the Hariri assassination, and now after all
the calamities that started in 2019, people have adapted. They are being faulted by
some pontificators for not daring to resist their oppressors and that for this reason
TO SUBSCRIBE they deserve what has befallen them. Isn’t living and ignoring the demons a form of
Phone (961-1) 739.777 resistance? If that’s not daring the devil, I don’t know what it is.
Fax (961-1) 74.90.90
Website www.opportunities.com.lb
Soundbytes
4VSTPDL.VTFVNSFTUPSFE
Pixels
4ZSJBOSFGVHFFT$PNJOHBOEHPJOH
3FBMPSTVSSFBM
5IF5SBOTPDFBO#BSFOUT3JHJTDPNJOHUPCMPDL /FX64&NCBTTZVOEFSDPOTUSVDUJPO
What’s new?
Leaders 7
IPT and Phoenix Energy launch e-car charging network
Business 8
Green electricity made available to consumers.
Mall owned by Habtoor to reopen
Finance 10
$77 million industrial loans from Cedar Oxygen.
$20 million fund for renewable energy
Canceled Projects 14
Management of the airport duty-free market. People on the move 18
Second airport terminal. Operating the postal service.
Court of Accounts asked to fine Casino du Liban New companies 20
Economy
Country Report: Turnaround 23
Signs of an economic recovery have started to emerge
Socio-Economic Development
Infopro launches LebanonRevival.News 29
A news website dedicated to socio-economic development
Business
Growth for Manufacturers 46
Strong market gains locally and abroad
Talent outsourcing 58
Study identifies six promising activities
InfoPro directory 72
IPT and Phoenix deployed across the country. Customers could charge their energy generated by braking
Energy launch e-car In the first phase, 50 EVCSs cars while shopping in a mall into electrical power. He said
charging network will be set up and this num- or a supermarket or eating in they have noticed an increase
ber will reach 150 by the a restaurant, Osta said. These in imports of electric cars and
Fuel distribution and retail end of the current year with businesses could also make that they expect this trend
company IPT and Phoenix much more stations to be in- special offers on the cost of to continue. A mobile app
Energy, part of INDEVCO stalled afterwards, said Rabih vehicle charging, he said. was launched that could be
group, have established EV Osta, Vice Chairman of Phoe- Osta said the cost of charg- used by owners of electric
Zone, a fifty-fifty joint ven- nix Group. The EVCSs will ing an electric car is about cars who will be able to start
ture, to operate a network be installed in gas stations, half the cost of gasoline for charging their vehicles within
of electric vehicle charging shopping malls, supermar- cars using fossil fuels because a week, Osta said.
stations (EVCSs) that will be kets, restaurants, and cafes. electric vehicles convert the L0223-01
AVAILABLE IN BOOKSTORES
ORDER DIRECT (01) 739.777 ext:143 | www.infopro.com.lb/order
BUSINESS
Green electricity made are using, the I-REC system I-REC electricity issuance last pandemic. It was operated
available to consumers connects them indirectly year and LCEC is in charge of by Azadea under ‘Le Mall’
to producers of renewable I-REC issuance. brand. A 12-month grace
The Lebanese Center for En- energy. The I-REC system is L0223-03 period will be accorded to
ergy Conservation (LCEC) expected to expand the mar- qualified tenants. Shop areas
has begun receiving applica- ket for renewables and bring Mall owned by range from ten square meters
tions from producers of re- new players into the sector Habtoor will reopen (m2) to 500 m2. The mall will
newable energy to register such as foreign companies include clothing stores, foot-
their power generation farms operating in Lebanon that UAE-based Al Habtoor Group wear shops, small furniture
in order that LCEC issues in- are committed to renewable (AHG) plans to reopen its shops, bookstores, and other
ternational renewable energy energy, according to a work- shopping mall in Sin El Fil kinds of shops in addition to
certificates (I-RECs) on their shop launched by UNDP, in by the end of 2023 in part- restaurants, beauty salons,
behalf. An I-REC is an Energy partnership with the Euro- nership with Triple Height, bank branches, and other
Attribute Certificate (EAC) pean Union (EU), the Inter- a Lebanese company es- facilities. It will also host en-
that represents the environ- national REC Standard Foun- tablished earlier this year tertainment events. AHG re-
mental attributes for gen- dation (IREC), and LCEC. by Marc Tanios and others. cently reopened Hilton Beirut
erating one megawatt hour The I-REC system is espe- The mall is located in Hab- Metropolitan Palace, which
(MWh) of electricity. I-RECs cially suitable for businesses toor City Place, which is closed following the Port Ex-
will be sold to consumers of that don’t have roof space connected to AHG’s five-star plosion in 2020 while Hilton
electricity who prefer to use for solar panels. Renewable Hilton Beirut Habtoor Grand Beirut Habtoor Grand re-
renewable energy. Since the energy producers will also Hotel. Triple Height will mained in operation despite
electricity injected into the benefit from the increase in manage the five-story mall the blast. Khalaf Al Habtoor,
national grid comes from dif- demand which will encour- which will be renamed The founder of AHG, said: “We
ferent kinds of power genera- age more investment in the Sooq Avenue. It will also op- have a great love for Lebanon,
tion facilities and consumers sector. Lebanon obtained the erate other malls. The mall and I am totally confident that
cannot know the source of approval of the International closed in March 2020 due to better days are ahead.”
the actual electricity they REC Standard Foundation for the crisis and the Covid-19 L0223-04
FINANCE
SPONSORED CONTENT
Father Wissam Khoury has been nominated as Chairman of the Board of Notre Dame des Secours
University Hospital (CHU-NDS) – known as Maaounat, in Byblos. He was previously the hospital’s
General Manager. Khoury said they started implementing a recovery plan for the hospital that is
yielding positive results. This includes a governance scheme and committees for audit and financial
issues, investment, fundraising, and remuneration and compensation. New board members have
been appointed, mainly businesspeople from the Diaspora. They are seeking to build partnerships
with hospitals abroad to keep abreast of new advances in healthcare and to adopt the latest standards
and norms. These partnerships allow doctors and nurses to benefit from training abroad, and patients
from treatment in international hospitals. CHU-NDS is affiliated with USEK’s Faculty of Medicine and
Medical Sciences. Both CHU-NDS and USEK belong to the Lebanese Maronite Order. Khoury holds
a PhD in Private Law from Université de Montpellier (France), a Research Master’s degree in Private
Civil Law, and a License in Theology both from the Holy Spirit University of Kaslik (USEK).
Elias Abou Fadel has been appointed as General Manager of CHU-NDS. Abou Fadel succeeds
Father Khoury (see above). He has been member of the board of CHU-NDS since 2000. He
is also member of the board of trustees of USEK. Abou Fadel is also Managing Partner at BD
Consult, a financial and management advisory company. He said that they aim to maintain
the sustainability of the hospital while continuing to provide high-quality medical care and to
fulfill the organization’s humanitarian mission. Abou Fadel holds an MBA from the University
of Chicago Booth School of Business and a Maîtrise en Sciences Économiques from Université
Paris 1 Panthéon-Sorbonne.
Ronnie Richa has been appointed as Director of the Maya Abou Jaoude has been elected as President of the Institute of
Communication Department at the Lebanese Academy Management Accountants (IMA)-Lebanon Chapter. She was previously
of Fine Arts (ALBA), a University of Balamand faculty. board secretary of IMA-Lebanon. Abou Jaoude is currently Assistant
He was previously a communications consultant Manager-Accountant at the shared-service company Risk Operations. Nine
at LibanPost. He holds a Master’s in Architecture out of her 14-year accounting career were spent in the insurance sector.
from ALBA and a degree in Management from Ecole Abou Jaoude holds a Master’s degree in Audit from the Lebanese University
Supérieure de Gestion in France. in addition to a Certified Management Accountant (CMA) certification.
Prof. Dr. Wael Nabil Abdel Salam has been named President of Beirut Arab University (BAU) for a term
of four years. Abdel Salam, who will take charge of his new office next September, will replace Prof.
Dr. Amr Galal El-Adawi. Abdel Salam is a surgeon and Dean of the Faculty of Medicine at Alexandria
University. He is specialized in liver, gallbladder, and pancreas surgeries and in advanced endoscopic
surgeries. Abdel Salam is a member of several scientific societies and has completed a number of
training sessions in Italy, South Africa, Germany, France and other countries. He holds a Doctor of
Medicine (MD) degree in Surgery from Alexandria University. Professor Abdel Salam will be BAU’s
thirteenth president since it was established in 1960.
Each issue we feature new executive appointments in all business sectors. If you or someone in your company would like to share with us a new management
appointment or promotion, please email details to opportunities@infopro.com.lb or fax to (01) 74.90.90 and make sure to include a telephone number
Genuine signs of an economic recovery have started to emerge. The dynamic life-affirming forces of the market
have begun to overcome the negative impact of the crisis that was pulling the economy down. Increases in
tourism revenues, remittances, salary dollarization, and other factors are fueling consumption which in its turn
spurs economic growth.
Better-than- 2022,” the World Bank said in its ‘Macro last throughout the whole of 2023,” the
expected indicators Poverty Outlook 2023-Lebanon’. The bank said. The four-year contraction
The World Bank has revised upwards improvement was noticed in private in real GDP over 2018-2022 has wiped
its forecast for economic growth sector activity and a surge in tourist out more than 15 years of economic
for last year. “In 2022, the economy arrivals. “Subject to extraordinarily growth, according to the report. The
continued to contract, albeit at a high uncertainty, real GDP is projected government, the Central Bank, and
somewhat slower pace. Owing to to contract by 0.5 percent in 2023. other economic observers’ have wide
better-than-expected high-frequency Our economic forecast pays heed to differences in their forecast of growth.
indicators data, we have revised our the persistent lack of political will The government and the Central Bank
real GDP contraction estimate to 2.6 for comprehensive reforms, and an (BDL) predict at least two to three
percent from a previous 5.4 percent for institutional vacuum, both assumed to percent growth.
Consumption is rising
Rising remittances and the rebound in
tourism revenues are spurring a growth Political uncertainty complicates economic forecasts
in consumption. Household spending
is expected to grow 3.5 percent in the fact that an increasing number of Economic Report. The positive
2023 driven by a likely increase in companies are paying salaries in fresh scenario assumes that the election of
remittance inflows resulting from dollars, according to Bank Audi. a new president, and the formation
escalating emigration amid worsening of a credible and efficient Cabinet are
economic and social conditions, Economic achieved quickly, and that an agreement
according to Fitch Solutions. This is scenarios depend is concluded with the IMF. “As for the
considered an improvement compared on political decisions adverse scenario, it supposes that the
with the 2.7 percent growth recorded “In case of a positive political-economic political stalemate would continue to
last year. Remittances and the recovery scenario, the economic and social prevail, which would lead to deepened
in tourism revenues are expected to pressures would start to ease, and the economic recession with negative real
offset the negative impact on household country would begin to recover from its GDP growth, a severe currency collapse
spending resulting from the removal of acute depression to register circa five amid dwindling foreign exchange
subsidies and weakening purchasing percent real GDP growth in 2023 and reserves, a large lira money creation,
power caused by the continuous an inflation rate of less than 30 percent hyperinflation in consumer prices, and
deterioration of the lira. Domestic amid relative stability in the exchange severe socio-economic pressures on
consumption is also strengthened by rate,” Bank Audi said in its ‘Lebanon Lebanese households,” the bank said.
Sluggish reforms
impede recovery
During the 2023 visit, Rigo said that the
progress achieved so far is very slow
while a lot more was expected but the
IMF is not considering walking away
from a deal with Lebanon. The country is
at a dangerous crossroads but there is an
alternative path to stability and growth
that could be achieved by implementing
a package of comprehensive reforms,
according to the statement of the
delegation. The statement read: “Poverty
and unemployment will remain high,
and economic potential will continue
to decline. A continuation of the status
quo would further undermine trust in Government lingers in a state of denial
the country’s institutions and additional
delays in implementing reforms will
keep the economy depressed, with Major GDP-boosting industries
irreversible consequences for the whole
country, but especially low-to-middle Top ten products by growth rate World growth rate 2014-2018
income households.” The stalemate is Prepared culture media for microorganisms 56%
preventing a possible recovery especially Unpackaged medicaments 49.1%
with the emergence of indicators of Trailers and semi-trailers 25.2%
economic stabilization. According to Aluminum plates (Thickness above 0.2 mm) 24.5%
the statement, the economy seems to Centrifuges 20.7%
have stabilized somewhat in 2022 thanks Articles of aluminum* 20.7%
to “some recovery in tourism, further Radars 19.9%
deleveraging of the corporate sector, and Articles of zinc* 19%
continued strong remittances inflows, Electric heaters 18.2%
which have supported consumption.” *They include nails, screws, bolts, nuts, washers and similar articles in addition to netting and fencing
among other products
The government’s Source: ESCWA
costly ‘ostrich policy’
According to the statement of the IMF tragedies, according to the Deputy Prime official exchange rate. “High uncertainty
staff, the reforms that would lead to Minister in the caretaker Cabinet. He will further weaken the external position
stability and growth include a medium- said: “The light at the end of this long and BDL will continue to lose scarce
term fiscal strategy, credible restructuring tunnel is dimming little by little and is international reserves,” it said. Foreign
of the financial system, unification of almost extinguished.” reserves plunged to about $9.5 billion
exchange rates and tightening monetary at the end of April 2023 from $36 billion
policy in addition to ambitious structural Current account before the crisis. The steady decline in
reforms. The required reforms also deficit widens again foreign currency reserves resulted from
include strengthening the public The current account deficit widened the country’s weak external position
finance management framework, substantially to over 25 percent of GDP in and ad hoc monetary policy decisions,
reforming state-owned enterprises, 2022 after a significant improvement in according to the IMF staff.
enhancing the governance and anti- 2020-2021. The current account’s major
corruption frameworks, as well as the components include the trade balance Key products to boost GDP
anti-money laundering/combating the and net remittance flows (balance of Lebanon could add an estimated average
financing of terrorism frameworks. The inflows and outflows). The IMF staff of 1.2 percentage points per year to
country’s failure to implement reforms statement attributed the worsening its GDP growth rate over a decade if it
will undermine its credibility, make current account deficit mainly to high focuses on the manufacture of 50 key
the IMF more rigid in its positions, oil and food prices and an increase in products identified by a recent study by
and would eventually lead to more imports in anticipation of raising the the United Nations Economic and Social
Untapped export
potential is $1 billion
Regarding exports, the ESCWA report
said that the country’s total untapped
export potential is estimated at $1 billion. Saudi Arabia is one of export markets with highest potential
The level of potential exports to Arab
markets is estimated at $1.2 billion taking inflation rates, ceasing the under- avoidance rules as well as efficient and
into consideration current trade patterns taxation of the affluent, and abolishing effective cost-based tax incentives.
and capacities. Potential exports for the the exemption of vacant properties in Simultaneously, the government should
European Union are just $254 million. order to reach the full potential of the continue fine-tuning the VAT, removing
Markets with the highest export potential built property tax. Near term measures the exemption on diesel and improving
include Saudi Arabia, with an untapped should focus on broadening the Value- the design of the cross-border rules.
export market of around $130 million, Added Tax (VAT) base and removing The IMF’s reform recommendations
followed by the United Arab Emirates the distortionary exemption of inputs were given at the request of the
at around $107 million and Egypt at into specified sectors, according to government, after a team from the
$96 million. “Despite the implemented the IMF report which was released in fund’s Fiscal Affairs Department and
preferential agreements with European January 2023. These measures must also Legal Department conducted a mission
and Arab countries, exports to these include increasing excises on certain in Beirut in September 2022, to assist
markets remain relatively small, commodities such as diesel, which can the authorities in reviewing tax policy.
showing persisting non-tariff barriers to generate environmental benefits and
exports, high transport costs, low price significant revenue with a modest impact
competitiveness, and limited productive on prices, in addition to abolishing On our website
capacity,” ESCWA said. wasteful corporate income tax incentives More information is available by typing the numbers
below into the Reference Finder on our home page
and the regimes of offshore and holding
Urgent need for tax reforms companies that no longer conform to L0223-58 Macro Poverty Outlook-Lebanon
As tax revenues dropped to less than half international standards. 2023 World Bank
their value in 2022 compared to 2019, L0223-59 Lebanon Economic Report - Q4 2022-Bank Audi
the government is urged to immediately IMF calls for L0223-60 IMF Crystal Ball 2022 InfoPro
adopt several reforms in order to avoid new income tax law L0223-61 IMF statement
the continuation of the decline through The IMF said in its ‘Putting Tax Policy L0223-62 Ernesto Ramirez Rigo press statement
2023, the IMF said in its ‘Putting Tax Back on Track’ report that in the L0223-63 Transformation and Strategic Growth-Path
Policy Back on Track’ report. Immediate medium term, the government should to Economic Complexity and Recovery in
Lebanon 2023 ESCWA
proposed reforms include using one introduce a new income tax law that
exchange rate for all taxation purposes, ensures tax neutrality across income L0223-64 Putting Tax Policy Back on Track 2023 IMF
resetting the excises and thresholds that sources and legal forms. The new law
are set in nominal values to the current must comprise up-to-date anti-tax www.opportunities.com.lb
Infopro launches
LebanonRevival.News
with leaders in their fields, opinion
articles by researchers, and reviews of
books about any of the covered sectors.
News stories are tagged with related
organizations, topics, and people.
Users have free access to databases
containing a full roster of actors in the
development ecosystem as well as all
reports published by them.
Info.Center
The portal allows open access to
‘Info.Center’, a continuously updated
database containing hundreds of
reports published by socio-economic
development institutions such as
UN agencies, think tanks, NGOs and
implementing organizations. The
reports, organized under more than 30
topics, are uploaded to the database as
soon as they are published. It is the only
database of its kind in the country. Info.
Center has already gained traction and is
being relied on by dozens of researchers.
Who’s Who
Active organizations and their leadership
I
nfoPro, the publisher of Lebanon media, whether in print or online,” said are listed in a one-of-a-kind ‘Who’s
Opportunities and other print the website’s publisher Ramzi El Hafez. Who’ database. In addition to the usual
and online media, has launched “Filling the gap is a natural extension of contact details, each organization is
‘LebanonRevival.News’, the only news InfoPro’s work, as much discussion has identified by its areas of intervention and
website in Lebanon dedicated to socio- started around the work being done and a background description. The database
economic development. The website is money spent,” he said. is searchable by organization and by the
a go-to portal for information on aid name of its top manager.
and projects undertaken by international Focus
donors, international and local NGOs, The website publishes news on all issues Powerful search
and implementing agencies. The local of concern to stakeholders in socio- A powerful search facility allows
footprint of these organizations has economic development. The long list crosstabs between organizations, people,
greatly expanded in the past three years, includes relief and development projects news, published reports, areas of NGO
and represents now a sizeable share of in fields like livelihood, gender, refugees, interventions. A customizable notification
the economy and employment. “Socio- poverty, health, education, social system is also available. It alerts users
economic news and issues are not getting cohesion and protection, and more. when new reports are published.
their fair share of coverage in traditional The website also publishes interviews
ployment to 334 youths in Urban farming and management, according to the system can remain op-
different occupations when solar projects in Tripoli UN-Habitat’s neighborhood erational for three to four de-
they were setting up the profile. It highlighted the dete- cades, according to UNHCR.
incubator. These youths in- The United Nations Human riorating food security and in- Prior to the implementation
clude 68 persons who were Settlements Program (UN- efficient operation of schools of this project, and due to the
trained and employed in live- Habitat) and the Embassy and health dispensaries. increase in fuel costs, NLWE
stock and dairy production, of Japan have launched a introduced strict rationing
92 in construction work, 26 $900,000 project to sup- Solar power to policies, reducing power
in sanitation, and 148 in the port urban farming activi- water station in Akkar supply to six hours, once a
maintenance of agricultural ties in Shalfeh, Tripoli. The by UNHCR and RMF week. In 2022, UNHCR im-
machinery and equipment. project will provide training plemented 74 energy-related
The incubator will train at sessions on urban farming The United Nations Refugee projects benefiting over 1.5
least 100 farmers on livestock techniques and methods to Agency (UNHCR) and René million persons. These proj-
management to improve the 150 households. It will also Moawad Foundation (RMF) ects have expanded the ac-
quality of their milk produc- equip two schools and one have inaugurated a solar cess to solar-powered energy
tion. This will enable them to health dispensary with solar power generation system at of local residents and refu-
sell the milk to the incubator systems. This will ensure a the Qobayat water station in gees by providing electricity
which will also buy fodder steady supply of clean water Akkar. The system will en- to primary healthcare cen-
from 60 farmers on a daily to minimize water-borne dis- sure constant access to clean ters, government hospitals,
basis. More than 200 farmers eases and other health risks, water for 25,000 residents. and water stations.
will have access to coaching such as cholera. The project The project was funded by
and technical support and will serve 5,000 direct ben- UNHCR with a total budget Qalamoun fish market
will be allowed to use the eficiaries. It will indirectly of $87,000. It involved the rebuilt by UNDP and KfW
facility ten hours per day to benefit the entire community installation of 197 solar pan-
produce their own cheese, of Shalfeh by transferring the els (545 watts) to generate The United Nations Develop-
butter, and yogurt. The proj- knowledge acquired from the 105 KWp during the day, for ment Program (UNDP) and
ect will provide affordable trainings on urban farming, a minimum 300 sunny days Germany’s KfW Development
dairy products to around and by providing access to un- per year. The system enables Bank (KfW) have rebuilt a fish
100,000 families in neigh- interrupted services and clean the water station to supply market in Al-Qalamoun (near
boring villages and commu- water in the dispensary and clean chlorinated water to 20 Tripoli) to support fishermen.
nities. When the incubator the two schools, according villages. Thanks to the proj- The market will serve 150 fam-
is fully operational, it will to UN-Habitat. Shalfeh is lo- ect, the North Lebanon Water ilies dependent on the fishery
be capable of collecting 15 cated in Tripoli’s Abou Samra Establishment (NLWE) is now sector by increasing their
tons of milk on a daily basis, district. It has a population saving a minimum of $5,000 revenue, creating additional
and supplying two to three estimated at 11,000, living in per month on generator fuel jobs, and enhancing food se-
tons of dairy products to the poor housing conditions and and maintenance costs, while curity. A budget of around
local market, at prices up to lacking basic services such as it is minimizing carbon emis- $250,000 was allocated for
15 percent less than market water, electricity, and waste sions. If maintained properly, the project which was funded
prices. Five percent of the by KfW. The project involved
incubator’s production will the construction of a new
be donated to vulnerable in- building to replace the old
dividuals. In 2022, the UNI- hangar and included an En-
CEF-LOST partnership sup- vironmental Impact Assess-
ported 8,000 young people. ment (EIA) conducted during
This is part of UNICEF’s focus the design phase, capacity
on addressing the increas- building for the management
ing vulnerabilities of young board, and the promotion
people aged between 15 and of better hygiene practices
24 through learning promo- among the fishermen. The
tion, skill building, economic project took 14 months to be
empowerment and entre- completed. The new market
preneurship, youth leader- was built on a plot of land
ship, active citizenship, and owned by the Lebanese Gov-
social protection. ernment, where the old mar-
Hundreds
of companies
are opening
I
n a prelude to a V-shaped recovery new enterprises in emerging key sectors in March 2023, restaurants account for 45
for the private sector, hundreds of like outsourcing, artificial intelligence percent of the total number of businesses
companies have been established or (see page 64), and guesthouses (see that have opened/reopened or expanded
reopened, reminiscent of the pre-crisis our Autumn 2022 issue), in addition to or were in the process of doing so. The
era. New businesses are being created sectors that have been traditionally the survey was conducted in Greater Beirut
and some that had closed down due to backbone of the economy like agri-food and some parts of Mount Lebanon.
the Port Explosion and the economic and restaurants. Tony Ramy, Chairman of the Syndicate
crisis are reopening especially that the of Owners of Restaurants, Cafés, Night-
impact of the Covid-19 pandemic has Restaurants back and ready Clubs and Pastries said that they are
subsided locally and at the global level. More than 250 hospitality businesses ready for the summer of 2023 and that
Vibrant sectors include manufacturing, have opened or reopened. These include around 200 businesses in their sector
information technology, and hospitality hotels, guesthouses, tourist resorts, are opening across the country. About
and tourism. Some businesses, such restaurants, and nightlife venues. 30-35 percent of them are in Greater
as supermarkets, are expanding their Moreover, major nightclubs in downtown Beirut, mainly in Beirut Central District
branch network to new regions, and many Beirut have reopened after closing (Downtown), Gemmayzeh, Mar Mikhael,
neighborhood minimarkets are opening. following the Port Explosion. According to and Hamra. The rest are opening in
There are opportunities for creating a survey carried out by InfoPro Research coastal and mountain areas like Ehden,
Faraya, and Batroun. According to Ramy, hotels InterContinental Phoenicia Beirut people due to the sharp weakening of
a large portion of these businesses are and Hilton Beirut Metropolitan Palace. purchasing power. The expansion also
reopening. “Most of them are being re- The number of registered guesthouses results from the growing importance of
launched by new professional investors. grew to around 120 by mid-2022, but their ecotourism and more demand for the
The remaining enterprises are opening real number is likely to be much larger amenities provided by guesthouses
as new investment shell and core,” he as many of them are not registered. The such as experiencing nature, rural
said. Graffiti Street Food, a fast food boom in the guesthouse sector is driven life, traditional food, historical
restaurant in Beirut’s Salim Salam street by the growth of domestic tourism as sites, arts and culture, sports, or just
that mainly sells hamburger, is one of the a substitute for traveling abroad which relaxing and unwinding in a quiet and
new enterprises. Its founder Ali Alawiya, has become largely unaffordable to most charming environment.
who still runs the Magnifico Food Truck,
said: “I wanted to benefit from the good
location. I took the risks as I saw that Number of restaurants, cafés,
many people are re-opening or opening night-clubs and pastries in the
new restaurants. The new restaurant
process of opening
allows me to reach a larger segment than
the one reached through the Magnifico
66
Food Truck which gave me a valuable
experience.” The name combines Graffiti
which is done in streets and street food.
“Our business concept is to sell street Greater beirut
food at affordable prices,” Alawiya said.
The restaurant also provides delivery
service and taps social media such as
Instagram to promote its business.
Guesthouses are
134
Rest of country
mushrooming and
hotels reopening
The hotel and guesthouse sector is
also witnessing a turnaround driven
by resumption of tourism activity with
the waning impact of the Covid-19 40 New 160 Re-opening
pandemic on global travel. The number
of tourist arrivals, excluding Lebanese Approximate numbers
expatriates, more than doubled in 2021 Source: Syndicate of Owners of Restaurants, Cafés, Night-Clubs and Pastries
and surged by 65 percent in 2022 to 1.5
million foreign tourists. The number of
inbound airport passengers, including Number of tourist arrivals
Lebanese expats, jumped by 51 percent 1.4 million
to 3.1 million last year. Some of the hotels
that closed due to the Port Explosion
have reopened such as the two five-star 890,000
414,000
+
120
registered
guesthouses
2020 2021 2022
in 2022
Source: Ministry of Tourism
this sector. The thriving ICT business has increased again and reached over
allowed the sector to accumulate 90 percent. The recovery in occupancy Entrepreneurs
capital that was used in the creation rate was driven by a rising demand for
of new companies. The cash flow offices by outsourcing businesses and are still investing
position of ICT companies was furtherer low rent which last year still represented
strengthened by the prevalence of cash 55 percent of its pre-crisis levels. “Our in the country
sales and the lack of debt, according occupancy rate had dropped from 95
to Moukarzel. “As businesspeople are percent before the crisis to 60-65 percent despite the crisis
still unwilling to deposit their money in in the 2019-2020 period due to the
banks, they are using their liquidity in economic and financial crisis, the Covid-
new investments such establishing new 19 pandemic, the Port Explosion, and the
companies,” he said. Central Bank’s decision to put an end to
Circular 331,” said Mouhamad Rabah, CEO and venture capital funds that support
Dawn of the of BDD. The aim from Circular 331 was them. According to Rabah, the crisis has
outsourcing age to provide equity financing to startups caused a shift in the composition of BDD’s
The occupancy rate at the Beirut Digital operating in the knowledge economy corporate tenants. About half of tenants
District (BDD), an office complex (ICT, technology sectors, and creative are currently involved in outsourcing
targeting new and technology firms, services) and to incubators, accelerators, activities targeting global markets mainly
the Gulf region, US, and Europe. “New
opportunities in this sector are emerging
Beirut Digital District (BDD) especially that working from home has
become more prevalent thanks to Covid-
Pre-crisis 2019-2020 2022 19. The importance of outsourcing was
Occupancy rate 95% 60-65% >90% intensified by the scarcity of talents
in sophisticated and creative jobs on
Source: Beirut Digital District global markets and the availability of
such talents in Lebanon at a relatively
lower cost,” Rabah said. According to
Moukarzel, outsourcing IT services is
growing thanks to the country’s talented
trilingual workforce and the depreciation
of the lira. “This has enabled local
software companies to compete with
their Indian, Pakistani, and Egyptian
rivals,” he said. A recently published
report by MENA Forward and the Boston
Consulting Group has reached a similar
conclusion (page xx).
Selected listing
Graffiti Street Food OCD Hooka & Coffee Lounge The Brick House Beirut
Salim Salam Highway Centro Mall Achrafieh
Grocery
OneStop
Sanayeh
Wine Store
Saifi
Fashion
hi
Calliope Levis
Hamra Zalka
Cbrands Mavi
Mansourieh Centro Mall / City Centre
Hashtag Terranova
Verdun Hamra / ABC Verdun
Eureka
Chouf
Marimba Hotel
Damour
Other
Phoenicia
Minet el Hosn American Household
(Department Store)
Centro Mall
Habitat Plus
(Home Appliances)
Centro Mall
Hexa Lebanon
(Coworking Space)
ABC Verdun
Gravitygym
(Sport)
Bourj Abi Haidar
Protein District
(Vitamins and Supplements Store)
Bechara El Khoury, Beirut
Salon Berjawi
(Barber Shop)
Tariq Jdide
Local market
share almost triples
The share of products manufactured
in Lebanon as a percentage of total
sales of local supermarkets has surged
to 60-65 percent from less than 25 factories and clothing factories that had of the industrial sector has increased
percent before 2019. According to Salim closed in the past have reopened and are a lot and so did its exports which are
Zeenni, Chairman of the Association selling on the local market and they are much higher than pre-crisis levels.”
of Industrialists (ALI), the factors that even exporting as local products have Promising industrial sectors with large
have allowed manufacturers to replace become competitive again.” untapped export potential include agri-
imported products include the economic food, wooden furniture, and jewelry
crisis, the depreciation of the lira, and Exports recover products. The untapped export potential
the good quality of local products, in in terms of volume of wooden furniture is $192 million and
addition to the pandemic which had The major overseas markets with large that of jewelry products is $179 million.
paralyzed international transportation potential for Lebanese exports mainly Agri-food represents the largest share
and gave local manufacturers the include UAE, Saudi Arabia (when the of industrial output (39 percent in 2019)
opportunity to become almost the ban will be lifted), Qatar, Canada, USA, and has the highest untapped export
only players on the domestic market. UK, and Germany, in addition to African potential. It represented 18 percent of
Fuel subsidies, which were still in countries like, Nigeria, South Africa, total industrial exports in 2020. The agri-
place at that time, also contributed Angola, and the Ivory Coast. Total food industry grew at a compound annual
to enabling the industrial sector to exports, 80-90 percent of which are growth rate (CAGR) of 9.4 percent over
significantly strengthen its footprint manufactured products, started growing the 2009-2019 period. “This is significant.
on the market in the last two years, in 2019 and hit a high of $3.9 billion in It is an almost double-digit growth rate.
he said. Ziad Bekdache, ALI’s Deputy 2021. The uptrend still continues despite The agri-food sector achieved this growth
Chairman, said: “Consumers have a ten percent drop in 2022 in terms of despite the fact that economic growth
switched to locally produced goods. This value. According to Zeenni, looking only started to slow down in 2011 and GDP
is mostly noticeable in basic consumer at values could be misleading because contracted in 2018 and 2019,” said Elie
goods including cleaning products prices of locally manufactured products El Khoury, economic consultant at the
like detergents and personal hygiene have decreased in terms of fresh dollars. United Nations Industrial Development
products like shampoos. Footwear He said: “In terms of quantity, the output Organization (UNIDO).
When manufacturers
and farmers are Exports (USD billion)
happy bedfellows 4.0
The agri-food industry includes six 3.5
key products that have strong export 3.0
potential, according to pre-feasibility 2.5
studies carried out by UNIDO in 2.0
collaboration with the Ministry of 1.5
Industry (MoI). These products are 1.0
chocolate, dried fruits and dried 0.5
vegetables, fresh juices, healthy snacks 0.0
and bars, pickles, and other ‘mouneh’ 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
products. Most of these products
rely on raw materials from the local Source: Customs
agricultural sector with the exception
of chocolate. They are also mainly of origin that allows them to benefit Know thy
produced by micro-, small and medium- from trade agreements when exporting customer’s taste buds
sized enterprises (MSMEs). Even their products. According to Zeenni, Industrialists must base their innovations
though the raw materials used in the there is a mutually beneficial symbiotic and product development efforts on
local chocolate industry are imported, relationship between agriculture and market research in order to make data-
producers can still obtain a certificate the agri-food industry. Developing the driven decisions. They need to know
agricultural sector benefits the agri-food about consumer behavior and taste and
industry because it is the source of its be aware of what their competitors are
Chocolate, raw materials. At the same time, boosting offering on the market. “For instance,
the industrial sector has a multiplier consumers in foreign markets can buy
dried fruits and effect on other related sectors as is the tasty French wine at cheaper prices
case of agri-food and its positive impact than Lebanese wine,” El Khoury said.
vegetables, juices, on agriculture. “Many industries in other It is advisable, according to El Khoury,
countries even though they rely on that agri-food exporters promote their
and pickles have imported raw materials are performing products as Mediterranean food since
well. You need to find ways to cut your the Mediterranean diet is considered
strong export costs and access markets. The quality healthy and this allows them to
of our products has improved which meet the growing global demand by
potential allowed us to enter many markets. We health conscious consumers. “Other
have niche markets where we have a Mediterranean countries are already
comparative advantage,” Zeenni said. doing so,” he said. Food exporters could
also benefit from the fact that Lebanese
ethnic food includes a large segment
of vegetable-based dishes which meet
the demand of an increasing number
of consumers preferring a vegetarian
diet. The export markets for Lebanese
ethnic food are mainly the Diaspora and
multi-cultural countries like the UK and
Canada. Non-Lebanese nationals in multi-
cultural countries could be interested
in Lebanese ethnic food especially if
producers can make little changes to
their products to fit the taste of these
potential customers. “For example, in
Canada, people with different ethnic
backgrounds, consume different varieties
of pickles. Lebanese pickle producers
Better quality opens new markets can fine-tune their products to adapt
them to different tastes. This can unlock exhibitions. FTL is an NGO that supports additional investment in their companies
a broad market segment and expand the production and marketing activities in order to increase automation and
their customer base,” El Khoury said. of traditional small producers in the boost their productivity, according to
Exporting ready-to-eat meals, such as agricultural and agri-food sectors at fair Zeenni. “Boosting productivity has
Hummus, with a sufficient shelf life also terms and conditions. enabled the industrial sector to keep
has potential especially in industrialized most of its workforce despite the crisis.
countries with fast-paced lifestyles where Financing needs It is also a major tool that can be used to
people don’t have time to cook and want The lack of a functioning banking system face the increase in basic costs mainly
a speedy meal that doesn’t require much is crippling the economy and represents fuels and electricity costs,” he said.
time to prepare. a serious challenge to manufacturers
who need financing to carry out their Cedar Oxygen
Meeting day-to-day business and expand their intensifies lending
international standards operations in order to seize emerging Amid the gloomy financing landscape,
The quality of locally made products opportunities and upgrade their a ray of hope emerged last year, when
matches European standards and they machinery. The problem is not confined the Cedar Oxygen fund suddenly started
are exported to advanced countries to the collapse of the banking system. pumping up loans boosting its lending
with high quality requirements, The difficulties were further exacerbated portfolio sevenfold. The fund had
Bekdache said. The export markets by the fact that the manufacturers’ provided only ten loans from its inception
for pharmaceutical products include foreign suppliers have imposed more in mid-2020 to the beginning of 2022.
European markets like, France, Germany, stringent conditions in light of the Cedar Oxygen is a private sector initiative
and Denmark. Advanced markets like the country’s heightened risks. “Foreign supported by the Central Bank (BDL) to
US, Canada, Australia, and Germany are suppliers, who used to defer payments provide financing to manufacturers to
amongst buyers of Lebanese detergent, for 30-90 days, now require cash down help them face the credit crunch. The
soap and other cleaning and hygiene payments upon order confirmation size of a loan ranges from $200,000
products. The local clothing and with the remainder to be settled before to $10 million with an average value of
apparel industry exports its products to shipment. Some of them even require full $1.1 million. “The reason for the rapid
countries that include France, UK, Spain, payment upon confirmation,” Bekdache growth in lending is that we have tailored
Belgium and the Netherlands. According said. The lack of financing is also our products to suit the needs of the
to Zeenni, manufacturers who export to preventing a number of manufacturers market. We have made our conditions
Arab countries have already learned to from renewing their machinery which more acceptable to our customers and
comply with the quality requirements must be done every two to three year. reviewed the interest rates we charge. We
of these countries which are not less The Association of Industrialists is in have also streamlined and simplified the
stringent than European or American talks with international donors to secure process for obtaining a loan,” said Ibrahim
standards. According to Zeenni, financing for machinery purchases. Salibi, CEO of Cedar Oxygen-Lebanon.
stringent quality standards enforced by Some manufacturers were able to inject Cedar Oxygen is in talks with potential
European regulators are not disguised
import restrictions because they are also
imposed on their own manufacturers.
In order to support the quality of the
products and of the production process
of small and medium-sized enterprises
(SMEs) involved in agri-food production,
the Ministry of Industry and Fair Trade
Lebanon (FTL) recently established the
National Export Center (NEC). NEC aims
to help agri-food SMEs and cooperatives
apply Lebanese and international
standards to ensure food safety and
quality, and meet export conditions at
the level of products and packages. NEC’s
tasks also include providing training
to ensure sustainability, offering the
necessary information to ease export
procedures, and facilitating access to Pharmaceutical export markets include France and Germany
investors to raise additional capital income tax on profit for five years. The One hand alone cannot
beyond the $175 million initial funding Ministry of Industry (MoI) also plans to clap, but sometimes it does
provided by BDL which is not enough to introduce a ten percent Customs tax on Players in the industrial sector as well
meet the needs of the industrial sector. imported products that have substitutes as international organizations and
Over 70 percent of the loans provided made in Lebanon in order to protect the some people in the public sector are
by the fund aim to finance raw material local industry provided three to four local determined to continue to do their best
purchases. The fund also provides capital factories are producing such products to come up with creative solutions to
expenditure (CAPEX) financing for to ensure that there is competition. The empower the sector and enable it to
machinery purchases and it discounts the ten percent tax could be implemented seize available opportunities on the
receivables of manufacturers. “Our latest because the trade agreements signed local market and abroad. The success
product is renewable energy financing. It by Lebanon allow a country to impose of these efforts does not only depend
is a hot product in high demand because customs barriers in times of crisis. MoI’s on these actors but also on the goodwill
it allows manufacturers to save on fuel non-tax initiatives to support the sector of other players in the economy and
costs amid rising oil prices and after the include the creation of IRA-Lab as a political landscape. Their attitude could
lifting of fuel subsidies especially that research center to support innovation jeopardize or advance the cause of
fuels are a large component of their cost in collaboration with universities and manufacturing which together with other
structure,” Salibi said. manufacturers. MoI has also decided key sectors like information technology
to suspend re-exports of recyclable and hospitality could significantly
Tax and non-tax incentives materials on a seasonal basis when contribute to the revival of the economy.
Good news has also come from the supply of recyclables is high in order to Sometimes a laissez faire approach could
government which has introduced and protect the recycling industry which is work better. Bekdache, ALI’s Deputy
intends to create a number of tax and very promising and exceeds $1 billion. Chairman, said: “At times we feel we
non-tax incentives in order to support The government has also banned imports have to tell the government to leave us
the industrial sector. One of the tax of furniture except for brands that cannot alone, we can succeed on our own.”
incentives included in the public budget, be manufactured in Lebanon.
allows industrial companies to benefit
from a 50 percent tax discount on profits Addressing the power On our website
generated from their exports in case issue opens new horizons More information is available by typing the numbers
below into the Reference Finder on our home page
they are transferred to banks operating Notwithstanding these incentives,
in Lebanon for the purpose of investing manufacturers are still facing a major L0223-46 Contact information
these funds in the country. Startups and challenge, especially the high cost of
SMEs are also granted a discount on the electricity and frequent outages. “An www.opportunities.com.lb
Customs duty
Free-trade agreements and reduced Total oil olive exports
30
customs duty provide Lebanon with 30
26 26
a competitive advantage in the main 24
25 22 22 23 23
markets for Lebanese sauces, condiments 21
and seasonings. The other markets 20 18
include Australia, with an applied tariff of 15
zero percent on Lebanese sauces in 2022. 10
10 7.5 7.7 7.5 7
7 6 7
4.6 4.4
5
0
Olive oil 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
Value (USD million) Weight (thousands of tons)
Customs duty
Some markets, like Europe, do not offer
a level playing field for exporters of
olive oil to give each country a fair
and equal chance of succeeding in
selling their products in these markets.
Lebanon is charged a high tariff (30.5
percent) on exports to Europe while
Palestinian and Moroccan exports pay
much lower tariffs. The tariff paid by
Lebanon is, however, slightly lower
than the tariff paid by Turkey (32.5
percent) and Tunisia (35.8 percent).
Lebanon is one of the countries that pay
a zero tariff or low tariffs on olive oil
exports to the Arab world and to some
other countries.
13%
Other countries
15%
Fr
France 30%
Belgium
m
Duty free (Airport)
21% SA 12%
USA
9%
UK
Source: Customs
Talent outsourcing
Study identifies six promising activities
General strengths
in talent supply
Lebanon’s general competitive advan-
tages for talent outsourcing mainly in-
clude education quality, multilingual and
digital skills, and labor cost. According
to the study, labor cost is 27 percent less
expensive than GCC countries and 55
percent cheaper than developed coun-
tries. The country’s strategic geographi-
cal location offers two additional advan-
tages, a time zone difference with far
away countries and proximity to well-
known demand hot spots for outsourcing
services like UAE, Saudi Arabia, Qatar,
and major European countries. The time
difference between Lebanon and these
markets is just one to two hours. The
time zone advantage with distant coun-
tries allows local providers of outsourc-
ing services to benefit from demand by
global companies, especially those lo-
cated in North America and East Asia.
The country also enjoys cultural similar-
ity with well-known demand hot spots.
“Lebanon has a multilingual population
and vast diaspora bridging the cultural
gap between Lebanon and the other
Arab, European, and American coun-
tries,” the report said. Challenges to out-
sourcing services include political insta-
bility that can cause business disruptions
T
he country is well equipped to research services. On the long term, in addition to inadequate infrastructure
supply six categories of services the focus must be on the development and slow Internet which could prevent
on the global outsourcing market, of software programs and applications workers in rural areas from properly
according to a recent study by Boston (apps) and similar services in addition performing their jobs. However, access
Consulting Group (BCG) and Forward to marketing services, and telemedicine to co-working spaces with proper infra-
MENA that addresses the issue of the and remote education services, said structure is available which could offset
future of outsourcing and potential the ‘MENA Talent Map’ report. The infrastructure-related problems.
opportunities for emerging countries report has identified 12 talent personas
in the Middle East and North Africa suitable for outsourcing. An employee Short-term areas of focus
(MENA) region. The short-term focus persona is a fictional character that The supply-side attractiveness of the
in Lebanon must be on customer represents the profile and common short-term areas of focus, namely
relationship management (CRM) features, characteristics, and attributes CRM, engineering, business consulting
(including call centers), engineering of a specific group of employees. The and market research, is that they are
design and consulting services, as well personas were analyzed to assess labor quick to market. Skilling, upskilling
as business consulting and market qualifications and abundance. and re-skilling these services could be
Customer
relationship management
Labor supply for CRM and call centers is
abundant and qualified. Local talents are
proficient in at least two languages and
are paid low average salaries compared
to peers like Morocco. There are also
government incentives to encourage the
creation of call centers. Only minimal, Engineering design enhance their qualifications by getting
quick, and low-cost skilling, re-skilling and consulting services certifications in emerging or niche
and upskilling are required for various A large pool exists of experienced fields. Fresh graduates, who lack real-
population segments, including professionals in engineering design life work experience, can benefit from
disadvantaged communities and the and consulting services with qualified internships and could develop soft and
unemployed, to make them attractive engineers and architects graduating multidisciplinary skills. Unlike hard
to employers. There is a need to every year. Average salaries are low skills, which are specific to individual
encourage those involved in this service compared to GCC countries. There is professions, soft skills are applicable to
at an elementary level to obtain micro an established ecosystem for companies all professions. Examples of soft skills
certifications in CRM tools and enroll in serving overseas markets that include big include communication, leadership,
non-certified short-courses on soft skills, players like Dar Al-Handasah and Khatib problem solving, critical thinking,
according to the report. & Alami. Experienced professionals can and teamwork.
CRM
Qualifications Abundance
Engineering
Qualifications Abundance
Business consulting
and market research
Human resources involved in business
consulting and market research services
are plentiful, qualified, trilingual, and
skilled in problem solving and critical
thinking. The country also enjoys an
established ecosystem for these services
with existing companies that match
freelance consultants with big consulting
firms. According to the report, there is a
need to promote formal and non-formal
career guidance for fresh graduates
by drawing attention to potential
opportunities in this field. They must
also be enabled to develop the required
soft and multidisciplinary skills.
Business advisors
Qualifications Abundance
High High
The Business Strategist • Global consulting firms established in country • Abundancy of management consultants (including
Talent that can perform business (e.g., Strategy&, Kearney) freelancers), as well as unemployed fresh
consulting work graduates from top universities that, if properly
trained, can fit role
IT wizards
Qualifications Abundance
Market experts
Qualifications Abundance
Qualifications Abundance
High High
The Educator • High ranking (18th in the world) for quality of • Around nine percent of employed population
Talent that can fulfill teaching education system working in the education sector
related jobs • Around 16 EdTech startups, a number of which
have gained global recognition for their solutions
Sources: Boston Consulting Group and Forward MENA
Artificial intelligence
companies multiply
L
ocal artificial intelligence (AI) which is used in many fields including Boosting the
companies have successfully manufacturing. AI companies carry out business of publishers
attracted global customers, such as their development work tapping local CognativeX provides an AI content
BMW and Thomson Reuters. They provide talents to produce high quality services recommendation tool that increases
a wide array of AI services that have a that are cheaper than their counterparts audience engagement and retention
broad range of applications in different in the West, but more expensive than for publishers and content creators. It
sectors from manufacturing to insurance competitors from developing countries. maximizes the time spent by viewers on
and education. These services include Developing advanced solutions requires its customers’ platform. This is achieved
content recommendation tools that help substantial computing power which is by suggesting content and pictures that
publishers boost audience engagement costly and consequently AI businesses attract viewers based on their interests
and search engine optimization in are using a big chunk of their revenues to that CognativeX determines by analyzing
addition to chatbots used in customer exploit this processing capacity. This is the way they use a publisher’s platform.
support. The AI solutions also include preventing some of them from growing “The recommendations provided to
face recognition technology applied especially that the country’s high risk is publishers help them increase page
in retail sales and virtual simulation discouraging new investments. views and the time spent by users on
management, and route optimization analytics feature made possible through Evaluating
and dispatch management. The dynamic AI technology. The three AI solutions students and quizzes
signage solution mainly targets retail introduced by MaliaTec have contributed Paragon Shift provides a broad range of
outlets such as malls. The content of to boosting its overall sales by around 20 data-related services from data collection
advertising on screens inside these percent over 16 months since they were to data visualization and AI solutions. Its
outlets is automatically adapted to launched in early 2022 and until the AI services are based on machine learning,
the profile of the clientele passing in first quarter of 2023, according to Mario image and voice recognition, and natural
front of the screens and displays where Akl, the company’s General Manager. language processing. The company has
small cameras are installed. Using AI “AI is not merely a buzzword for us. The developed AI solutions tailored to various
technology, these cameras collect AI modules were introduced based on sectors including education, insurance,
real-time non-personalized data about key performance indicators (KPIs) and distribution, retail, and banking. One
customers. They can recognize the age, after making sure that they will provide of the projects in the education sector
gender, ethnicity, and the emotions significant added value to customers. consists of predicting after the first month
of the customers and adapt content The aim is to offer clients real tangible of the school year whether a particular
accordingly thanks to the content benefits that make a difference,” he said. student will succeed or fail based on
Provides an AI content recommendation tool that helps publishers and content creators increase audience
engagement and retention by suggesting content and pictures that attract viewers based on their interests.
Fleet management service that includes analytics to improve fleet activities and ensure timely delivery in
addition to allowing route planning and real-time monitoring and tracking of vehicles. The system consists of
sensors and an app on a mobile phone or a laptop and it uses the GPS system.
AI-related services by using machine learning, natural language processing, and computer vision such as
face recognition. It develops the localization and navigation software of robots. It is also involved in virtual
simulation and the creation of digital twins of real objects.
Newsroom software enables publishers to boost lead generation and search engine optimization. This software
offers content clustering and personalized contextual recommendations. It also has an application programming
interface (API) that is capable of analyzing large amounts of text by using natural language processing.
Dynamic signage solution targeting malls. Advertising content on screens is automatically adapted to the
profile of customers as detected by cameras which recognize the age, gender, ethnicity, and emotions of
viewers. Another solution detects the behavior of drivers of school buses and fuel tanker trucks to improve
safety and fuel consumption. A third solution consists of route optimization which allows distributors to
select the best logistical criteria to deliver goods.
Service to distribution companies that uses machine learning to optimize their work. It offers face recognition
technology for use in retail sales. It employs machine learning to speed up an insurance company’s approval
of patient hospitalization. It provides a customer classification service that allows banks to identify early
adopters of a new product. It also provides AI education solutions to predict student performance.
Monitoring drivers’ behavior text messages or whether they have put Optimizing distribution
MaliaTec’s fleet management solution on the seatbelt. Starting the engine of Paragon Shift also provides an AI
uses AI technology to monitor school a tanker truck can be activated after service to distribution companies that
buses and fuel distribution trucks. the face of the person is recognized uses machine learning to optimize and
The aims of fleet monitoring include as the individual who is authorized make more efficient the distribution
improving driver and passenger safety to drive the truck. In case of school work and the routes of cash van
and fuel efficiency besides providing buses, parents are also able to watch salespersons. “The ideal target is that a
evidence for insurance claims. A camera their children while they are in the bus. cash van returns empty at the end of its
is installed in these vehicles to monitor The information caught by the camera itinerary,” Younan said. Decentra Tech
the drivers’ behavior such as signs of is sent automatically to a back-office provides enterprise resource planning
tiredness (yawning) or of distraction application, called Remote Mastermind, (ERP) solutions and fleet management
such as when drivers use their mobile and then managers in charge can take services. Fleet management is carried
phones to make calls or send voice or appropriate action. out using hardware (sensors) and
software through applications (apps) on technology to help salespeople BMW, Rolls-Royce, Forbes,
mobile phones or laptops. The data is recognize a customer when they enter and Thomson Reuters
transferred to the Cloud. “This involves a shop. The customer data, including Almost all AI service providers have
real-time monitoring and tracking their previous purchasing behavior and been focusing on overseas markets. A
of vehicles and route planning using preferences, is posted on a salesperson’s number of them serve multinational
the Global Positioning System (GPS),” mobile device which helps them better corporations. The clients of inmind.
said Khaled Dabbous, the company’s know the customer profile, Younan ai include UN organizations like the
Managing Director. The objective of said. CognativeX is working on an AI United Nations Economic and Social
MaliaTec’s route optimization and solution that uses actuarial algorithm Commission for Western Asia (ESCWA)
dispatch management solution is to to enable insurance companies to and the United Nations Children’s Fund
allow distribution companies and third- provide personalized services tailored (UNICEF) in addition to car makers BMW
party logistics (3PL) providers with to the needs of each customer. Paragon and Rolls-Royce Motor Cars. According
heavy distribution loads to select the Shift uses machine learning to facilitate to El Bouna, Jimmy Nassif, a Lebanese
best combination of logistical criteria, and speed up an insurance company’s national who has been working with
according to Akl. This solution helps in approval of the hospitalization of the BMW Group since 2008 in senior IT
deciding which truck must take which a patient. This product also helps in managerial positions was instrumental
order based on the weight, size of the assessing the hospitalization cost and in building the relationship with the
order, size of the truck, time of delivery, collects different kinds of data including German carmaker. Klangoo’s customers
the customers’ preferred time for taking the various periods of time that a patient include international media outlets
delivery of the order, and other criteria. must stay in a hospital as decided by like Forbes magazine, Thomson
All these criteria are entered into the doctors. One of the services provided Reuters, Postmedia, Graham Media
system which automatically optimizes by Paragon Shift to the banking sector Group, and Glacier Media Group.
the dispatch of orders. involves customer classification and Going global opened huge markets to
helps a bank that is launching a new local AI companies and enabled them
Tailored customer service product determine the first customers to to grow. “Inmind.ai was founded
AI enables businesses to provide services whom it will introduce the new product in 2018 with two people. It has now
tailored to individual customers. A (early adopters). “We have adapted this a workforce of 90 full-time and part-
project provided by Paragon Shift in program to a US university to classify time employees. Our revenues have
the retail sector uses face recognition donors,” Younan said. increased exponentially,” El Bouna
Competitive advantages
Providing services with high quality-to- Zaka, a provider of practical AI training
price ratio and having human resources
with comprehensive skill sets are the two
main competitive advantages of local
AI companies. Younan said: “We have
three main competitive advantages in
the US market. We have well-rounded
engineers experienced in a wide range
of activities while US engineers are very
specialized, our cost of human resources
is lower, and we can benefit from the
time difference between Lebanon and
the US to offer services needed round the
clock.” Inmind.ai has opened a pipeline
with universities to ensure a constant
supply of skilled human resources said El
Bouna who is also a university professor.
Fostering
valuable talent Zaka is an online training platform that is filling the gap in the availability
Education is key in AI. Inmind.ai has four of human resources with AI experience. It provides practical basic training
senior employees holding PhD degrees (AI Bootcamp program) for beginners. The four-week program is designed
including the CEO. The company has to introduce apprentices to AI fundamentals. It also provides a more
created ‘inmind.ai Academy’ that trains advanced 16-week intensive training program (AI Certification) to equip
students. Some of them were selected to trainees with the necessary tools and know-how that enables them to be
have internships with BMW. The brain market ready. Candidates for this program must have some knowledge of
drain has forced AI companies to hire mathematics and statistics. “We are expanding our training programs to
and train newly graduated students and enhance the career track of our customers. Besides machine learning, we
employ people who have completed have added data science and data engineering to our 16-week program
some training by companies like Zaka and we will introduce data analysis,” said Christophe Zoghbi, founder and
(See BOX) even if they don’t have work CEO of Zaka. In addition to training individuals as a business-to-consumer
experience. According to Akl, due to (B2C) service, the company also provides business-to-business (B2B)
scarce human resources in AI skills, training services that include employee upskilling in the AI field. The B2B
MaliaTec invests in training and in package also includes consultation services for companies adopting AI
enhancing the knowhow of its existing solutions from Microsoft. These services are provided under Microsoft
team. “This is a niche specialty with Global Training Partner (GTP) program. “Our training programs are more
a small labor supply,” said Younan of affordable than similar programs provided in Gulf countries. We charge
Paragon Shift which is employing 17 $3,000 for a 16-week program. For instance, a company in the Gulf region
engineers. “We have a very low employee offers its training program at $8,000,” Zoghbi said. Nearly 40 percent of the
turnover,” he said. According to Azzi, company’s turnover is generated on the local market with the remaining
there was a scarcity of talents, when 60 percent made in the MENA region mainly in Saudi Arabia, UAE, Kuwait,
they launched operations nine years ago. Oman, Jordan and Egypt. Zaka gets support from donors for trainees with
Then the situation improved until the financial difficulties in Lebanon and Egypt with 30 individuals in Lebanon
outbreak of the crisis. He said: “We lost a having profited from this support while 50 women in Egypt will benefit
lot of talents during the three-year crisis soon. The company also provides access to jobs to apprentices through
but the situation has improved a little its Zaka Partner Network which links them to companies looking for
now but it is still difficult.” According employees. This talent and employer matching program allows potential
to Sabbagh, the university curricula employees to have internships in these companies. Zaka also engages
must be updated and must focus more in competitions such as hackathons in the fields of AI and data science.
on practical issues. “Fresh university Ironically, the company that is trying to address the lack in experienced AI
graduates in computer science have to be workers is itself facing the same challenge. “We find the required talents
trained for at least six months to become in Lebanon but they are mainly juniors due the brain drain,” Zoghbi said.
operational in an AI environment,” he
said. Salaries depend on the experience performing AI activities requires high digital zones and/or clusters throughout
of the employee and vary from one computer processing power which the country that are similar to the Beirut
company to another depending on necessitates buying powerful computers Digital District (BDD) where an adequate
their size. Fresh graduates in computer or using the computational capacity of broadband Internet service is available.
science or computer engineering and in the Cloud. These two options are costly Another proposal involves incorporating
AI specializations like machine learning and they are among the main challenges coding and 21st century soft skills into
engineers, data scientists, and data facing some AI companies. “Klangoo the educational system and setting up
engineers could start work with a salary has the skills to develop any AI service continuing education training centers
that could range from $800 to $1,500 in Lebanon but the problem is that we for AI programming languages. ESCWA
or more if they have completed some need large processing power and big also recommends a number of initiatives
training before their employment. Some servers. This requires financial resources to allow the AI sector to benefit from
companies pay $600 for fresh graduates but investors are not willing to risk research and new technology. These
with no experience or training. Salaries their money in Lebanon in the current measures include incentivizing linkages
of senior employees with long experience circumstances. This is slowing the growth between industries and universities,
could range from $3,000 to $5,000. of some AI businesses especially that an creating the National Center for
AI company that has reached a certain Technology Transfer at the National
Self-financing of size needs more financial resources to Council for Scientific Research (CNRS),
high processing capacity use higher computer processing power,” encouraging private investments in
AI companies, as export-oriented Azzi said. There are risks of doing local research and development, and
businesses, benefit from their overseas business, lack of a trustworthy judicial establishing strategic partnerships
sales to meet their financing needs. As system in case of disputes, and risks of with regional and international
a result, most of them enjoy a balanced US sanctions, he said. research centers.
cash flow position. ATG, the mother
company of CognativeX, has grown Drivers of
organically since day one by relying on growth momentum On our website
its self-financing resources, according to The development and growth of the AI More information is available by typing the numbers
below into the Reference Finder on our home page
Sabbagh. He said: “We plow back a big industry could gain momentum if certain
chunk of our profits into the company for actions and projects are carried out. L0223-47 Contact information
R&D and product development purposes According to the ‘Advisory Report on L0223-48 Advisory Report on Development of an
because if you attract outside capital Development of an Artificial Intelligence Artificial Intelligence Strategy for Lebanon
2020 ESCWA
you lose your flexibility and agility. We Strategy for Lebanon’ released by ESCWA
have invested so far nearly $3 million in in 2020, these initiatives must include,
AI solutions only.” On the other hand, among other things, establishing special www.opportunities.com.lb
Databank.com.lb Books
jobs.com.lb properties.com.lb
businessnews.com.lb gallery.com.lb