Michael Reuts

9000 Gent Oost Vlaanderen

+32499154500
reutstoren@rocketmail.com
INFORMATION TECHNOLOGY TECHNICIAN
HELP DESK
SUMMARY OF QUALIFICATIONS
Ervaren en deskundige IT-professional op zoek naar
opleiding en ervaringen om bij te
dragen binnen een bedrijf technisch ondersteuning en / of
helpdesk rol. Goed zelfstandig, of
in een groep die alle facetten van hard-softcomputer
ondersteuning, zoals het oplossen van
problemen, installaties en onderhoud werken. Diepgaande
kennis van en inzicht in tal van
softwarepakketten en besturingssystemen. Bekwaam in het
leveren van klanten en
eindgebruikers helpdeskondersteuning. Gemakkelijk
identificeren en oplossen van technische
problemen en zorgen. Uitstekende communicatie.
EDUCATION:
http://9000torengent
Information Technology Technician
Provided computer help desk support via telephone
communications with end-users.
Performed diagnostics and troubleshooting of system
issues, documented help desk
tickets/resolutions, and maintained equipment inventory
lists.
Oost vlaanderen 9000 Gent
DJ-MATIC
(2007 – 2011)
Help DeskTechnician
Provided computer help desk support and technical
training on hardware/software to end users.
Documented help desk tickets/resolutions, and provided
overall assistance in daily
administration. Performed set-up, break-down, and
transport of agency equipment on an as-
needed basis.
CERTIFICATIONS:
• Microsoft A+
• Microsoft Security+Microsoft Network
LANGUAGES:
 • English
• Duch
PROFESSIOANL PUBLICATIONS:
• 9000valiezenzondergeld
• 3d 9000
ADDITIONAL INFORMATION:
• Astute ability to think critically and to initiate
appropriate emergency procedures.
• Skilled to understand and describe computer engineering
technology, programming, and help
desk support procedures.
Can type 1 words per minute; understands basic and
advanced MS-DOS Commands, Word,
Excel, Powerpoint, LibreOffice and other products.
• Volunteers