JOB DESCRIPTION

Department : Human Resources Code Title : CS

Job Title : Chief Security Report to : EAM
Level :4 Responsible for:

Main Scope and General Purpose of Job:

To direct and co-ordinate the overall activities of the Security Department. To guarantee the safety of
all the guests, and hotel property.

Direct Responsibilities:
Responsible for the entire operation, staff and equipment of the Security Department.
Delegate to supervise the entire manager section within the Department, and to assist them in
preparing work schedules.
Conform to and enforce policies, procedures, rules and regulations as laid down by ACCOR and the
Hotel in order to achieve the highest levels of uniformity and guest services.
Performs special duties as required by the Executive Assistant Manager.
Prepare weekly staffing schedules, monitoring staff attendance and assist in planning work
Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate
department for follow up action.
Prepare various monthly reports as required by the Human Resources Manager.
Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the
Department as a whole, explaining new directions and policies and procedures at the same time.
Prepare the annual capital and operating budgets for the Department in conjunction with the Human
Resources Manager and ensure departmental expenditure is kept within budget by presenting the P&L
for the Department to the Executive Assistant Manager on a monthly basis.
Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas
of the Hotel that they are being strictly adhered to.
Be aware of the Fire and Emergency procedures, and your Departments responsibility in an
emergency.
Prepare job responsibilities of the security department. Adjust and update it according to the working
situation.
Investigate cases happened in the hotel. Should criminal cases are occurred in the hotel, Assist Police
to do investigation work.
Prepare the plan (especially during the densely populated or vehicle period) for external traffic, so as
to keep the hotel area in good order.
Prepare work schedule in accordance with different period.
Be responsible for formulating the departmental plan and supervise it to be followed up.
Assist HR and other departments in formulating staff security training.
To handle and resolve all guest queries and complaints in an efficient manner and to establish an
amicable relationship with all clients, customers and guests of the Hotel.
Through close supervision recommend improvements and changes to the operation of the Department,
especially concerning creating better service standards, increasing revenue and reducing costs.

Human Responsibilities:
Plans and organizes regular Departmental training for all staff, especially new staff, paying particular
attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
Identify and develop leadership qualities among subordinates in order to guide them towards the path
of career enrichment with both ACCOR and the Hotel, and additionally provide the Hotel with a
source for future management.
Be responsible for all the departmental staff to be admitted or promoted, interviewed, punished,
examined, and so on.

Relations:
Reports directly to the Human Resources Manager.
Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis.
Participate in providing and receiving constructive criticism about the Department and the Hotel as a
whole, in order to improve efficiency, productivity and guest service.
Accept the working guidance from Police, establish good relationship with them.

Replacement and Temporary Mission:

Perform other related duties and special projects as required by Executive Assistant Manager both
within and outside the Hotel.
This job description is not intended to be an exhaustive list of all responsibilities skill,
effort or working condition associates with the position. It is intended to provide a
description of the principle elements essential for the performance of the job. All job
descriptions are subject to change.

Nusa Dua, ................................................

HRD Dept. Head Employee