1) Read the following Business Letter - complaint letter to the hotel Manager

at the Radisson Hotel in London.

16th of March 2022

Radisson Hotels
9-13 Bloomsbury Street, Bloomsbury,
London,
WC1B 3QD,
United Kingdom

Dear Mr. John Smith,

My family and I had the misfortune of staying at your hotel from the 2nd to the 6th of
March in room number 106. During our stay, we encountered several unsatisfactory
service levels that I think you should know of and hopefully do something about.

First, it took more than an hour to check us in even though we had a confirmed
reservation. Why it took so long is beyond my comprehension. When I asked the
reception staff about the reason of the delay, they said it was because the previous guest
checked out late! Well, that is not my problem.
Second, when we entered the room, the beds were not properly done, our mini bar was
empty, and the bathrooms were still dirty. I wonder what do the housecleaning people at
your hotel do exactly to prepare the room for the next guest. Do they have a checklist,
or do they just randomly go through stuff?
I hope you agree with me that this type of service is completely unacceptable at so many
levels. It is not the kind of treatment I would have expected from a five-star hotel of
your state and calibre. I am very disappointed from this bitter experience.
I would like to hear your thoughts about my complaint and the steps that you are willing
to take to prevent such incidents in the future.

Regards,
Sarah Harris

1.1) Reply to the hotel guest as if you were the hotel Manager (120 - 160 words).